Highlights
- Great tea selection
oChef » Sharetea – San Francisco
Sharetea - San Francisco
Photo from Sharetea
Sharetea at a glance
San Francisco Union Square
- 🍜 Taiwanese Restaurant
$
Price per Person $1–$10
mentioned by 19 of the guests
#2005 out of 2403 places to eat in San Francisco
#5 Taiwanese Restaurant out of 14 in San Francisco
Good
6.4 out of 10
Food
Service
Ambience
Value
129
Reviews
58.9%
Satisfaction
Often praised
- Fast service
- Boba customization
- Pleasant atmosphere
Frequently criticized
- Order inaccuracy
- Limited options
- High prices
The restaurant Sharetea, a popular Taiwanese spot in San Francisco’s vibrant Union Square neighborhood, invites you to explore its exceptional beverage menu. You’ll find a great tea selection here, perfect for a refreshing break or a quick pick-me-up.
Whether you’re a local or just visiting, this spot offers a delightful taste of authentic Taiwanese tea culture.
Overview: Introducting Sharetea
Sharetea offers a mixed experience, with many appreciating the generally fast service and the kind staff who make ordering straightforward. The atmosphere is often described as a welcoming environment, making it a pleasant spot for a quick drink.
However, some find the drink customization options limited compared to other places, and there have been instances where online order fulfillment requires follow-up. While the price is generally considered fair, some wish for lower costs.
Good
6.4
out of 10
129
Reviews
58.9%
Satisfaction
38
negative
15
neutral
76
positive
Sharetea earns an overall score of 6.4, placing it in the average category, with customer satisfaction at a mixed 58.9%. This assessment comes from 129 customer remarks, comprising 76 positive observations and 38 negative ones.
The most discussed aspect, Food (6.9), generally receives good marks, with many appreciating the variety and customization of drinks. However, the experience is a bit of a mixed bag when looking closer.
While Ambience (7.6) is rated well, Service (5.4) falls into the average range, indicating some inconsistencies. The area needing the most attention appears to be Value (3.8), which customers found to be on the lower side, suggesting that pricing could be a point of concern for some.
What people like
- Fast, kind service
- Customizable boba drinks
- Welcoming shop atmosphere
What people don't like
- Inconsistent order accuracy
- Limited drink options
- Perceived high prices
With a recommendation score of 6.7, Sharetea presents itself as a decent option for a quick boba fix. If you appreciate a pleasant setting and the ability to tailor your boba’s sweetness and ice levels, it’s certainly worth considering for a casual visit.
However, be mindful of potential inconsistencies in order accuracy and a somewhat limited range of drink customization beyond the basics. While the overall experience is average, those seeking specific classic options or expecting lower prices might find it less appealing.
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Verdict: Our expert take on Sharetea
Food (6.9 out of 10)
mentioned by 76% of the guests
When it comes to the food, specifically the drinks, theres a lot to appreciate! With a score of 6.9 and 64.6% customer satisfaction, its a mixed bag but leans towards positive. Based on 82 opinions, with 53 positive remarks, many rave about the yummy boba flavour, the variety of tea options, and the refreshing quality of drinks.
Plus, the customizable sweetness level is a big hit! However, not everything is perfectly brewed. There are 21 negative comments, with some expressing concerns about declining quality and drinks being too sweet, even when ordering less sugar.
Others noted a weak tea flavor or felt the drinks were sometimes watered down, which can be a real bummer.
Food
82
Reviews
64%
Satisfaction
21
negative
8
neutral
53
positive
Rating distribution
What people like
- Great boba flavor
- Wide flavor options
- Customizable drinks
What people don't like
- Inconsistent quality
- Weak tea flavor
- Drinks too sweet
Often praised
- bobaI appreciated that I could choose the amount of ice, sweetness, and boba. It came out delicious, with the perfect amount of ice and sweetness, and lots of boba.
- drinkMy experience at this boba tea spot in the Metreon building was half decent. It's a fine place to grab a drink before or after a movie, but certainly nothing to write home about. The ½ sweetness was the right amount of sweetness.
- sweetness½ sweetness was the right amount of sweetness
- Matcha red bean milk teaI also enjoyed a lime Mojito; it was sweet and tangy, which was perfect for me. The last drink I got was the Matcha red bean milk tea with mini pearls, and it was so good. I usually enjoy red beans in Vietnamese Che, but I've been getting it in Boba, and it's so good.
- Oreo BobaI love the oreo one is wonderful and satisfying
- Passion Fruit TeaThe quality of the food was equivalent to other locations I have visited. I also tried the Passion Fruit Tea, which was recommended.
- Peach tea with kiwi fruitI love how the fresh fruit tasted
- Strawberry MojitoI highly recommend the "Strawberry Mojito!"
- TaroCame out delicious. Perfect amount of ice and sweetness with lots of boba.
- Thai teaThai tea is nice and flavorful
Frequently criticized
- drinkyour drink will be held for a while
- bobaSuper watered down
- boba tasteDoesnt taste great compared to other boba
- classic milk teaI was so disappointed that they removed all of their "simple" options, like classic milk tea WITHOUT boba. This place went from being my favorite shop to having nothing I want to order.
- drinksDrinks are too sweet even though “No Sugar” was chosen.
- fatteningVery fattening
- favorite shopwent from my favorite shop
- food poisoningBe aware of food poisoning!!!!!
- fruitNo fruit in the drink even though it’s call fruit tea.
- green kiwi layerthe green kiwi layer on the bottom is less vibrant than the image presents itself as.
If you're looking for a customizable boba experience with a wide range of flavors, this spot could be worth a try. Just be mindful that quality and sweetness can sometimes be inconsistent, so you might need to adjust your expectations or order carefully.
Service (5.4 out of 10)
mentioned by 57% of the guests
When it comes to service, theres a lot to appreciate here! Many customers, based on 18 positive opinions, rave about the friendly staff and fast service, especially with easy ordering through their app or touch screens. Youll often find quick lines and good recommendations, making for a smooth experience.
However, the service isn't without its hitches. With 14 negative opinions, some folks have faced issues like messed up orders, long waiting times, and difficulty with finding orders or getting help from unhelpful employees. This contributes to an average score of 5.4 and a mixed customer satisfaction of 47.4% overall, based on 38 total mentions.
Service
38
Reviews
47%
Satisfaction
14
negative
6
neutral
18
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Easy ordering
What people don't like
- Messed up orders
- Long waiting times
- Unhelpful employees
Often praised
- staffMy experience at the restaurant was great! We were lined up before opening, but the staff were super kind and even handed us a menu. The lines moved fast and ordering was easy.
- serviceMy experience at this restaurant was yummy! I enjoyed the yummy flavour of the boba and appreciated the fast service. The staff were really nice, and the price is fair.
- #freesamplejust to get a #freesample 🙈
- OrderOrder is completely electric!
- appThe staff were friendly and provided quick service. I also appreciated the convenience of being able to order ahead with the app. I highly recommend the "Strawberry Mojito!
- drinksthey serve the drinks in just a few minutes.
- employeesThe employees were really nice
- fast servicethey are fast
- linesFast lines
- orderingeasy ordering
Frequently criticized
- caring about peopleguess they really don't care about people
- customer service responsivenessask where your order is from 25 minutes ago
- drink customizationnot as customizable as some other locations
- drink preparationwhen it was made they had done so incorrectly
- employeesUseless employees
- finding orderextremely hard to find it
- online order fulfillmentthey will never make it unless you ask where your order is
- orderThey messed up my order
- order numberremember your order number, your name is not enough
- ordering screenorder on a screen which means it's not as customizable
If youre looking for quick, friendly service and easy ordering, youll likely have a good experience. However, be prepared for the possibility of order mix-ups or longer waits, as consistency seems to be a challenge. It's a bit of a gamble, but often worth it for the convenience.
Ambience (7.6 out of 10)
mentioned by 11% of the guests
When it comes to the vibe, this place seems to hit all the right notes! Customers are really enjoying the atmosphere, with many describing it as a pretty chill spot and appreciating the welcoming environment. That cute and quaint little shop adds a lovely touch, and its great location in the Metreon food court is definitely a plus.
With a solid score of 7.6 and customer satisfaction at a good 80%, it's clear the ambience is a strong point, based on 5 customer remarks. Interestingly, out of those 5 remarks, there were no negative comments about the ambience at all. It seems guests found nothing to complain about regarding the overall feel and setting of the place, which is always a good sign!
Ambience
5
Reviews
80%
Satisfaction
0
negative
1
neutral
4
positive
Rating distribution
What people like
- Chill spot
- Welcoming environment
- Cute quaint shop
- Great location
What people don't like
Often praised
- locationGreat location in the Metreon food court
- shopthe little shop was so cute and quaint
- spotit's a pretty chill spot
- welcoming environmentfelt the welcoming environment
Frequently criticized
No complaints so far.
If you're looking for a place with a pleasant and welcoming atmosphere, this spot is definitely worth checking out. The chill vibe and convenient location make it a great choice for a relaxed visit.
Value (3.8 out of 10)
mentioned by 11% of the guests
When it comes to value, a few folks (1 out of 4 comments, to be exact) did find the price to be fair, which is always a good sign. Its nice to know that at least some customers feel theyre getting a decent deal, even if the overall sentiment is leaning towards needing improvement. On the flip side, the majority of comments (3 out of 4) expressed concerns, with many wishing prices were cheaper.
There were also specific complaints about being charged for a pickup bag and strong feelings about money hungry businesses. This contributes to the overall poor score of 3.8 and a customer satisfaction of only 25%, indicating significant room for improvement in this area.
Value
4
Reviews
25%
Satisfaction
3
negative
0
neutral
1
positive
Rating distribution
What people like
- Fair price
What people don't like
- High prices
- Bag charge
Often praised
- pricethe price is fair
Frequently criticized
- money hungry businessesMoney hungry businesses are a cancer to this society
- pickup bagcharged 0.25 for a pickup bag but no one ever gets a bag
- priceswish that pricess were cheaper
If youre really watching your wallet, this might not be the place for you, as many feel the value isnt quite there. While one person found the price fair, the general sentiment points to higher costs and extra charges like for a pickup bag. So, be prepared for potentially higher-than-expected expenses if you decide to visit.
How are the prices at Sharetea?
Expect to pay about 8 per person, based on 19 reviews. That places it in the $1–$10 category. For a Taiwanese Restaurant in San Francisco, that’s definitely budget-friendly – a great deal for quick bites!
Looking at the numbers, most diners spend in this lower range, with only a few venturing higher, showing a clear focus on affordability.
Here’s a quick look at what guests spend per person, based on the latest 19 reviews.
How this Taiwanese spot in San Francisco stacks up against similar restaurants in terms of value for money.
We think the pricing here feels incredibly fair, especially for San Francisco. Its a fantastic spot if youre looking for delicious Taiwanese food without breaking the bank!
Customer Reviews: what people think about Sharetea
Visit Type
- Delivery
Service Type
- Delivery
Wait Time
- Long (31+ min.)
2
Online orders require constant follow-up
My experience with this restaurant was frustrating due to their online ordering system. I had to actively inquire about my order, which was placed 25 minutes prior, to ensure it would be made. This indicates a significant issue with their online order fulfillment and customer service responsiveness.
- online order fulfillment2
- customer service responsiveness2
Visit Type
- Food Exploration
8
Consistently Good Tea with Unique Add-ins
My experience at this tea drink place has been consistently good. I appreciate that they accurately prepare orders with less sweetness and ice as requested. They offer a wide range of flavor options, from classic to more adventurous choices.
A standout feature for me is the availability of lychee chunks as an add-in, which I personally prefer over boba. It's worth noting that the drinks are only available in one large size, which is ideal for sharing as it can be quite a lot for a single person.
- tea drink place8
- less sweet + less ice9
- flavor options8
Visit Type
- Regular Visit
2
Disappointed by Menu Changes
I was so disappointed that they removed all of their "simple" options, like classic milk tea WITHOUT boba. This place went from being my favorite shop to having nothing I want to order.
- simple options2
- classic milk tea2
- favorite shop2
Visit Type
- Food Exploration
Service Type
- Takeout
Wait Time
- Long (31+ min.)
1
Food poisoning and bag charges!
My experience at this restaurant was extremely negative. After waiting an hour for my boba, I started experiencing a severe stomachache and vomited it all out. I strongly advise others to be aware of potential food poisoning.
Additionally, the restaurant charges 0. 25 for a pickup bag, but customers never actually receive a bag with their order. The taste of the boba was also disappointing compared to other places in the area.
- food poisoning1
- stomachache1
- pickup bag2
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
Fast and Friendly Service!
My experience at the restaurant was great! We were lined up before opening, but the staff were super kind and even handed us a menu. The lines moved fast and ordering was easy.
- staff9
- lines8
- ordering8
What Sharetea offers
Accessibility
- Wheelchair accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
FAQs
What service options are available at Sharetea in San Francisco?
At Sharetea in San Francisco, you have several convenient service options. You can choose from no-contact delivery, traditional delivery, takeout for on-the-go enjoyment, or dine-in if you prefer to relax and savor your drink on-site.
Is Sharetea in Union Square accessible for all visitors?
Yes, Sharetea in San Francisco’s Union Square is designed to be welcoming for everyone. The establishment features a wheelchair accessible entrance, ensuring that all guests can easily access and enjoy their visit.
How does Sharetea generally perform according to customer feedback?
Sharetea holds an overall score of 6.4. Customers generally rate the Food (6.9) and Ambience (7.6) well, but Service (5.4) is average, and Value (3.8) is considered poor.
What do customers appreciate most about Sharetea?
Many customers highlight the kind staff and fast service, along with the ability to customize boba drinks, particularly the ice and sweetness levels. The shop’s welcoming atmosphere is also a positive point.
What are some common concerns customers have about Sharetea?
Concerns often revolve around inconsistent order accuracy, limited drink customization options beyond boba, and the perception that prices could be more competitive. Some also noted issues with online order fulfillment.