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oChef » Cheung Hing – San Francisco
Cheung Hing - San Francisco
Photo from Cheung Hing
Cheung Hing at a glance
San Francisco Richmond District
- 🥡 Chinese Restaurant
$$
Price per Person $31–$40
mentioned by 35 of the guests
#2280 out of 2403 places to eat in San Francisco
#265 Chinese Restaurant out of 276 in San Francisco
Average
5.2 out of 10
Food
Service
Ambience
Value
260
Reviews
43.5%
Satisfaction
Often praised
- Authentic Dim Sum
- Clean Atmosphere
- BYOW
Frequently criticized
- Hidden Charges
- Poor Service
- Cramped Space
The restaurant Cheung Hing, a popular Chinese Restaurant in San Francisco’s vibrant Richmond District, offers you a truly authentic culinary journey. You’ll find a casual atmosphere perfect for a quick bite or a relaxed meal.
This spot is known for its delicious small plates and welcoming vibe, making it a local favorite for those seeking genuine flavors and convenient dining options.
Overview: Introducting Cheung Hing
Cheung Hing offers a mixed dining experience, with many patrons appreciating its authentic Hong Kong style menu and a selection of well-prepared dishes like dim sum. The restaurant often provides a bright and clean atmosphere, making it a pleasant spot for a meal.
However, some visits have been hampered by concerns regarding the overall value, particularly with automatic service charges. Additionally, aspects of the service, including long waits and occasional staff demeanor, have left some customers feeling less satisfied.
Average
5.2
out of 10
260
Reviews
43.5%
Satisfaction
121
negative
26
neutral
113
positive
Overall, Cheung Hing receives an average assessment, with a Restaurant Score of 5.2 out of 10. Customer feedback indicates a Customer Satisfaction of 43.5%, suggesting a mixed reception among diners. This evaluation is drawn from a substantial volume of 260 customer opinions, reflecting a nearly even split between 113 positive and 121 negative remarks.
Delving into specifics, the Food stands out as a relative strength with a score of (6.7), often praised for its quality. In contrast, the Ambience (5.4) is considered average, while both Value (3.6) and Service (3.4) present significant areas for improvement, frequently drawing criticism for issues like automatic gratuities and inconsistent attentiveness.
What people like
- Authentic Dim Sum
- Bright, Clean Atmosphere
- Bring Your Own Wine
What people don't like
- Automatic Service Charges
- Inconsistent Service
- Cramped Seating
Cheung Hing presents a mixed proposition for diners. While you can expect some genuinely flavorful dishes, particularly their dim sum, and a generally bright setting, be prepared for potential frustrations.
The experience can be marred by unexpected charges and service that sometimes falls short. With a Recommendation Score of 5.4, Cheung Hing might be worth considering if you prioritize specific food items and are willing to overlook some operational inconsistencies.
However, if consistent service and transparent pricing are key for you, you might find other options more satisfying.
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Verdict: Our expert take on Cheung Hing
Food (6.7 out of 10)
mentioned by 83% of the guests
When it comes to the food, this spot generally hits the mark with a 6.7 score, though customer satisfaction is a bit more mixed at 66.1%. Many diners rave about the authentic Chinese food, especially the dim sum and Peking duck, praising the great flavor and generous portion sizes. Out of 124 comments, 82 were positive, highlighting many delicious dishes.
However, not all experiences were stellar. Some found issues with dishes being cold, fatty, or even containing raw beef, leading to concerns about overall food quality. Others noted bland flavors or bone shards in dishes like Peking duck, with 35 negative comments pointing to these inconsistencies.
Food
124
Reviews
66%
Satisfaction
35
negative
7
neutral
82
positive
Rating distribution
What people like
- Authentic Chinese flavors
- Excellent dim sum
- Generous portion sizes
What people don't like
- Inconsistent food quality
- Bland or cold dishes
- Hygiene concerns
Often praised
- foodI hadn't encountered her on previous visits, which were always positive. While some of the food was good, other dishes were too salty. Despite this experience, I have many positive memories here and would consider returning, hopefully without the same manager present.
- dim sumAmazing dim sum! Comparable to the dim sum I had in Hong Kong and Guangdong.
- FoodFood:5
- Buddha's DelightLove their Buddha's Delight
- Chinese restaurantsone of the best Chinese restaurants I dined at
- Hong Kong style menutypical Hong Kong style menu
- Mongolian beefalways liked the Mongolian beef
- Peking duckhad real Peking duck available
- Peking style porkEverything was great, and the food was truly delicious. We enjoyed a variety of dishes, including the pan fried crispy noodles, shrimp and scallop sizzling platter, green bean and eggplant combo, clams with black bean sauce, and Peking style pork. All of them were tasty.
- Portuguese tartsTheir Portart is very good
Frequently criticized
- foodsome was to salty
- Westlake beef soupWestlake beef soup - tofu was sour
- crabThe restaurant was also disorganized. The food quality was low: the cubed beef was inedible due to toughness, the crab was oversalted, and the crab maw soup was bland. We waited over an hour for the first course.
- FoodFood:1
- Kung PoIt rally had no taste
- Pecking duckDO NOT order the Pecking duck from this place.
- Peking duck skinPeking duck’s skin was shaved off but not crispy
- Show fenShow fen. It turned out to be very fatty and the beef inside was raw.
- beefI visited the restaurant with my grandma and ordered the Show fen. Unfortunately, the dish turned out to be very fatty, and the beef inside was raw. We also experienced a significant wait time of 25 minutes.
- bone shardsThe Peking duck’s skin was shaved off (else, it’s just roasted duck) but not crispy. The cut pieces had shards of bone throughout and were hard to easily make and eat your Peking duck bao/bun (sans bones and shards). The 4th star fell off due to really painfully slow service all around—from entry, wait to be acknowledged and seated, wait to take our order, not giving us peanuts with our tea (as observed at other tables), having to ask for Togo containers, having to then ask for our check (was incorrectly charged for 2 half duck @$28 ea vs our whole duck @$48) and getting the revised check, and then for them to process my credit card.
If you're seeking genuine dim sum and authentic Cantonese flavors, this place is worth a try, especially given the many positive reviews. However, be aware that some dishes can be inconsistent in quality and preparation, so choose wisely to avoid disappointment.
Service (3.4 out of 10)
mentioned by 79% of the guests
While there are some glimmers of hope in the service department, with 16 positive remarks out of 78 total, the overall experience seems to be a mixed bag. Guests occasionally praise friendly staff, with specific mentions of attentive waitstaff like Louis providing prompt and efficient service. When things go smoothly, the service is described as great, ensuring no ultra-long waits.
However, the service aspect largely struggles, reflected in a score of 3.4 and a customer satisfaction of just 20.5%. With 55 negative comments, many customers report painfully slow service, excessive waiting times, and feeling ignored. Issues with rude management, incompetent staff, and a general lack of attentiveness are frequently highlighted as significant drawbacks.
Service
78
Reviews
20%
Satisfaction
55
negative
7
neutral
16
positive
Rating distribution
What people like
- Friendly staff
- Prompt service
What people don't like
- Slow, long waits
- Rude staff
- Customers ignored
Often praised
- serviceAll dishes were to everyone's liking. We arrived early at 5: 30 pm, and the service was prompt and friendly. The restaurant offers beer, but you can bring your own wine without a corkage fee.
- staffGood job staff at Cheung Hing. Their service is better
- LouisOnly Louis seems to be on the ball. He was like a genius octopus
- ServiceService:5
- waitressShe was fine with it
- waitsno ultra long waits
- waitstaffMy experience at this restaurant has been mixed, with a recent decline in overall satisfaction. While most of the items we ordered were fine and the waitstaff are generally friendly, the past two visits have been disappointing. The manager's constant upselling and unpleasant demeanor, becoming quite rude when declined, significantly impacted the experience.
Frequently criticized
- waiting timeIf they don't care about delivery drivers, then why do they take this service in restaurants? I waited over there for more than half an hour, and they didn't ask me even 1 time. I tried more than 10/12 times to see if the order was ready, but they ignored me as if nothing happened.
- managerthe manager... rudely tells us that they ran out of lobster
- serviceIf they don't care about delivery drivers then why do they take this service
- staffstaff demanded tip from hand in front of us
- ServiceService terrible
- kitchenMy experience at this restaurant was largely negative. The kitchen doesn't understand FIFO, which is a fundamental principle. While the service was ok, they unfortunately blamed us for the slow kitchen service, which I still don't really understand.
- managementSo, everyone, please watch out before entering this establishment. They are too greedy and have poor management.
- Dasherthey don’t care for the Dasher
- DoorDashI wouldn’t order DoorDash here either
- Uber EatsContacted Ubereats, and still have not heard back.
If youre considering dining here, be prepared for a potentially frustrating service experience. While you might encounter a friendly face or prompt service, the high volume of complaints about long waits and unhelpful staff suggests its a gamble. It might be best to manage your expectations or prioritize other options if service is key for you.
Ambience (5.4 out of 10)
mentioned by 38% of the guests
The vibe here has its bright spots! Many guests appreciate the overall Atmosphere, describing the place as bright, spacious, and very clean. Its often noted for being quiet and in a convenient location, with some even loving the availability of a small banquet space for groups.
With 10 positive remarks out of 23 total customer comments, theres definitely a pleasant side to the setting. However, the ambience isn't without its challenges, reflected in a 5.4 score and 43.5% customer satisfaction, indicating a mixed experience. Many patrons found tables crammed, leading to concerns about occupancy and limited space for movement, making wheelchair accessibility difficult.
Some also felt the place was disorganized, with 9 negative observations highlighting these issues.
Ambience
23
Reviews
43%
Satisfaction
9
negative
4
neutral
10
positive
Rating distribution
What people like
- Bright, clean atmosphere
- Quiet setting
- Good banquet space
What people don't like
- Cramped tables
- No room to walk
- Poor wheelchair access
Often praised
- atmosphereBright, spacious, very clean atmosphere
- AtmosphereAtmosphere:4
- locationis in a convenient location
- placeLove this place
- restaurantrestaurant was bright and well lit
- small banquet spaceI particularly enjoyed the extensive menu, which is well-organized into sections and easy to navigate. They also have tables suitable for various group sizes, including a good small banquet space. I absolutely love their food, and was pleased to find an extensive vegetarian menu section, with the Buddha's Delight being a personal favorite.
Frequently criticized
- AtmosphereAtmosphere:2
- Wheelchair accessibilityWheelchair accessibility:Don’t even think about it. There is barely any room to walk between the tables
- atmosphereAtmosphere:1
- disorganizedthe place is disorganized
- napkinsnapkins at arrival were stained
- occupancyOccupancy - total fire hazard. There is no room to walk
- spacenot enough room for tables and chairs
- street metered parkingOn street metered parking is tight during rush hours
- tablesTables are crammed together
If youre looking for a bright, clean, and quiet spot for a small group, you might enjoy the atmosphere. However, be prepared for potentially cramped tables and limited space, especially if you require wheelchair accessibility. Its a mixed bag, so manage your expectations regarding comfort and ease of movement.
Value (3.6 out of 10)
mentioned by 49% of the guests
Despite a challenging overall perception, some diners found the price to be affordable and even very friendly, especially appreciating the option to bring your own wine without a corkage fee. A few positive remarks (5 out of 35 opinions) highlight instances where the value beats the flavor and price of competitors. However, the restaurant's value proposition faces significant hurdles, reflected in a poor customer satisfaction of just 14.3% and an average score of 3.6.
Many of the 22 negative opinions point to issues like automatic tip and service charge practices, often feeling like a mandatory fee or even greedy due to unexpected additions to the bill.
Value
35
Reviews
14%
Satisfaction
22
negative
8
neutral
5
positive
Rating distribution
What people like
- Affordable prices
- Bring own wine
What people don't like
- Automatic gratuity
- Hidden service charge
- Inconsistent pricing
Often praised
- pricebeats the flavor and price
- bring your own wineWe arrived early at 5: 30 pm, and the service was prompt and friendly. The restaurant offers beer, but you can bring your own wine without a corkage fee. We will definitely be back.
- pricesthe prices are very friendly
- tipthey made sure that we knew the tip was included
Frequently criticized
- service chargeThey charged a service charge(15%) at 2 people
- 15% tipcharging 15% tips without even asking
- 15% tipsThey do charge a 15% tips on your bill.
- 18% service chargecharges 18% service charge without specifying
- SERVICE CHARGES18% SERVICE CHARGES?! THATS ILLEGAL!!
- automatic gratuityautomatic 18% gratuity service charge already added
- automatic tipMy experience at this restaurant was marred by a deceptive tipping practice. The restaurant automatically adds an 18% tip to your bill, regardless of party size. However, they then present a bill with an empty tip line.
- billThey automatically added a 15% tip to the bill without informing us, which was a surprise. My tip for others is to look at your bill carefully before paying.
- check chargeThe cut pieces had shards of bone throughout and were hard to easily make and eat your Peking duck bao/bun (sans bones and shards). The 4th star fell off due to really painfully slow service all around—from entry, wait to be acknowledged and seated, wait to take our order, not giving us peanuts with our tea (as observed at other tables), having to ask for Togo containers, having to then ask for our check (was incorrectly charged for 2 half duck @$28 ea vs our whole duck @$48) and getting the revised check, and then for them to process my credit card. Then to add insult, we saw other customers received a nice complimentary dish of mango pudding, and we were served red bean soup.
- discountasked for a discount at the time the bill was presented
If you're considering this spot, be prepared for potential surprises on your bill, especially regarding automatic gratuities and service charges. While some find the base prices fair and appreciate the BYOW option, the overall value experience is a mixed bag. Double-check your bill carefully to avoid disappointment.
How are the prices at Cheung Hing?
You’re looking at roughly 39 per person – reported by 35 diners. That puts it in the $31–$40 category. For a Chinese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average is 39, many guests actually spend less, often in the $21–$30 range, showing a nice mix of options for different budgets.
Here’s a quick look at what guests spend per person, based on the latest 35 reviews.
See how this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing here feels pretty fair for a Chinese restaurant in San Francisco, especially with the variety of price points available to guests.
Customer Reviews: what people think about Cheung Hing
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
9
Fresh, Hot Food and Huge Portions!
My experience at this restaurant was fantastic! The veggies and seafood were incredibly fresh tasting and served piping hot. I was also impressed by the huge portions.
I'm already looking forward to going back and trying more dishes.
- veggies and seafood9
- food temperature10
- portion size9
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Inconsistent Pricing and Order Mistakes
My experience at this restaurant was extremely disappointing. The pricing is inconsistent; every time I visit, the food is a different price. To make matters worse, they have consistently messed up my order.
I was shocked to pay $35 for just two orders of fried rice.
- pricing1
- order1
- fried rice1
Price per Person
- $31–$40
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Breakfast
Noise Level
- Moderate
2
Terrible Service, Mediocre Food
My experience at this restaurant was overwhelmingly negative due to the service. The staff demanded a tip directly from hand in front of us, which is unacceptable. For mediocre service, an 18% charge is absolutely not justified.
The food and atmosphere were also rated poorly.
- service1
- staff1
- food1
Price per Person
- $31–$40
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Moderate
2
Uncomfortable Service and Mediocre Food
My experience at this restaurant was marred by poor service and just okay food. While the food was okay, the staff's attentiveness was lacking. The situation escalated significantly after I paid.
A staff member rudely inspected the money I left in the bill pocket. Despite paying an extra $2, she insisted on an 18% tip, which amounted to $64, and then demanded an additional $9. 40.
This made me feel super uncomfortable. My pro tip: if you have leftovers, ask for a to-go box, pack it yourself, then pay and leave. Don't let them inspect your bill and pressure you into tipping more.
- food5
- staff2
- attentiveness3
- bill inspection1
Price per Person
- $41–$50
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
3
Unpleasant Tip Encounter
My experience at this restaurant was marred by an unpleasant interaction regarding the tip. While packing my leftovers, a lady in a suit approached my table and questioned the tip amount, pointing to the unchecked tip options. I had already paid extra, and the customer service wasn't exceptional enough to warrant an additional $11 on top of the original $54 bill.
This interaction made me feel scrutinized and uncomfortable.
- leftover food5
- tip2
- customer service3
What Cheung Hing offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Groups
Payments
- Credit cards
- Debit cards
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Wine
- Beer
- Small plates
- Quick bite
Dining options
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
Atmosphere
- Casual
FAQs
What service options does Cheung Hing provide?
At Cheung Hing, you can enjoy a variety of convenient service options including no-contact delivery, takeout, curbside pickup, and dine-in. You have the flexibility to choose how you want to experience your meal.
Is Cheung Hing a good place for families with children?
Yes, Cheung Hing is considered good for kids, making it a family-friendly destination. They also provide high chairs to ensure comfort for your little ones during your visit.
What is the overall dining experience like at Cheung Hing?
Cheung Hing offers an average dining experience, reflected in its Restaurant Score of 5.2. While the Food (6.7) is generally well-regarded, the Ambience (5.4) is average, and both Value (3.6) and Service (3.4) often receive lower marks.
What do customers particularly enjoy about Cheung Hing's food?
Many customers praise Cheung Hing for its authentic Hong Kong style menu, with specific highlights including their dim sum, which some compare favorably to those found in Hong Kong and Guangdong.
Are there any common complaints regarding pricing or service at Cheung Hing?
Yes, a frequent concern among patrons is the practice of automatic service charges, often 15-18%, which are sometimes added without clear communication. Service can also be inconsistent, with reports of long waits and occasional staff issues.