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oChef » Wok & Go – San Francisco
Wok & Go - San Francisco
Photo from Wok & Go
Wok & Go at a glance
San Francisco Mission District
- 🥡 Chinese Restaurant
$$
Price per Person $21–$30
mentioned by 28 of the guests
#2251 out of 2403 places to eat in San Francisco
#263 Chinese Restaurant out of 276 in San Francisco
Average
5.4 out of 10
Food
Service
Ambience
Value
230
Reviews
50.4%
Satisfaction
Often praised
- Quick Service
- Tasty Food
- Affordable Prices
Frequently criticized
- Poor Attitude
- Cleanliness Issues
- Pricing Discrepancies
The Chinese restaurant Wok & Go in San Francisco’s vibrant Mission District offers a truly authentic and casual dining experience. You’ll find it’s the perfect spot for a quick bite, whether you’re grabbing lunch or dinner.
With its welcoming atmosphere, it’s a great choice for enjoying delicious Chinese cuisine, even late into the night.
Overview: Introducting Wok & Go
Wok & Go offers a quick and tasty experience, with many appreciating the friendly service and efficient delivery. Customers often find the Chinese food satisfying, noting fresh ingredients and flavorful dishes.
However, some experiences have been less positive, particularly regarding the consistency of the food quality. On the flip side, there are concerns about the service attitude and occasional issues with order accuracy.
While the atmosphere is generally seen as pleasant, there have been mentions of cleanliness lapses. The pricing structure also raises questions for some, with reports of discrepancies.
Average
5.4
out of 10
230
Reviews
50.4%
Satisfaction
101
negative
13
neutral
116
positive
Wok & Go holds an overall Restaurant Score of 5.4, placing it squarely in the average category. This is reflected in a Customer Satisfaction of 50.4%, indicating a mixed reception from diners.
With 230 customer observations, including 116 positive and 101 negative, it’s clear there’s a balance of experiences. Looking closer, Service scores an average (5.9), often praised for speed and friendliness, though some negative experiences exist.
Food also sits at an average (5.4), despite being the most discussed aspect, with many finding it tasty but others noting quality issues. Ambience (5.0) and Value (5.3) similarly fall into the average range, suggesting these areas are generally acceptable but not standout features.
What people like
- Quick, friendly service
- Tasty Chinese food
- Affordable pricing
What people don't like
- Poor service attitude
- Cleanliness issues
- Pricing discrepancies
Wok & Go presents a mixed bag, reflected in its Recommendation Score of 5.4. If you’re seeking a quick, affordable Chinese meal and prioritize speed, it might be a convenient option.
However, be prepared for potential inconsistencies in service demeanor and overall experience. Ultimately, Wok & Go could be a decent choice for a casual, no-frills meal, especially if you manage expectations regarding overall consistency.
It’s a place that delivers on speed and value for some, but others might find the experience lacking in certain aspects.
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Verdict: Our expert take on Wok & Go
Food (5.4 out of 10)
mentioned by 90% of the guests
When it comes to the food here, its a bit of a mixed bag, with a score of 5.4, placing it squarely in the average category. Many customers have praised the "authentic Chinese flavors, " noting the "freshness" and "good food" with generous "portions. " Out of 145 total opinions, 72 were positive, highlighting dishes like Singaporean noodles and salt and pepper chicken wings.
However, customer satisfaction sits at 49.7%, indicating a mixed experience for many. There are concerns about "pre-made chilli peppers, " "old and stale" items, and some finding the food "greasy" or leading to "food poisoning. " With 65 negative opinions, its clear that consistency can be an issue, and some experiences have been quite disappointing.
Food
145
Reviews
49%
Satisfaction
65
negative
8
neutral
72
positive
Rating distribution
What people like
- Authentic Chinese flavors
- Generous portions
- Freshly cooked food
What people don't like
- Risk of food poisoning
- Greasy, stale food
- Inconsistent quality
Often praised
- foodthis food will make ur day better! It’s so tasty and delicious
- FoodFood:4
- vegetablesvegetables in the wonton noodle soup are always fresh
- Chinese foodIt truly satisfied my craving. This was my first time visiting, and I would recommend it to everyone for really good Chinese food.
- Chinese food dishesMy experience at this restaurant was great! It's one of those neighborhood comfort food restaurants where you go for the simple and yet delicious Chinese food dishes. Since 2020, they've changed to a made-to-order style serving.
- General Tso's ChickenThe General Tso's Chicken was extremely crispy and crunchy
- Ginger onion beef over ricebest Ginger onion beef over rice in the city
- Kung pao imitation beefKung pao imitation beef and both were delicious
- Mongolian beefBetter Mongolian beef than restaurants in San Francisco
- Salt and Pepper Porkchopsalways get the Salt and Pepper Porkchops and it never disappoints
Frequently criticized
- foodWhat meat was present was disappointingly chewy. The overall food quality received a low score of 2. Service was also rated poorly at 3, and the atmosphere was rated at 2.
- chickenThe chicken was full of bones and skin
- meatThe meat is always chewy and gristly.
- Chinese foodworst Chinese food I have ever had
- broccoliyou get one piece 🤣... Need your veggies! 🥦
- food qualityThe same old "dirty tricks" were being played! Instead of what I know it should be, I received some GREASY, SALTY, NO MEAT OR PROTEIN dish, which seemed to be Vermicelli with Tomatoes (?). I became so sick that for almost 4 days, I could only consume liquids, as suggested by my doctor!
- fried riceMy experience was terrible. I ordered a soup that was supposed to be $12 and a plate of fried rice that was $11. In the end, I was charged around $53.
- riceEverything I had here was horrible. My rice was like little rocks.
- seafooddefinitely do not take a risk with the seafood
- soupMy experience was terrible. I ordered a soup that was supposed to be $12 and a plate of fried rice that was $11. In the end, I was charged around $53.
If youre looking for authentic Chinese comfort food with good portions, you might find some real gems here. However, be aware that experiences can vary, and some customers have reported significant issues with freshness and quality. Its a bit of a gamble, so go in with an open mind.
Service (5.9 out of 10)
mentioned by 48% of the guests
When it comes to service, many customers have highlighted the friendly staff, fast service, and order correctness. With 26 positive remarks out of 45 total, theres definitely a bright side to the service experience, often praising staff politeness and quick delivery. However, the service isnt without its challenges, reflected in an average score of 5.9 and a mixed customer satisfaction of 57.8%.
Some guests faced issues with poor attention, long wait times, unanswered telephone calls, and even reported negative owner attitude, contributing to 17 critical comments.
Service
45
Reviews
57%
Satisfaction
17
negative
2
neutral
26
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Correct orders
What people don't like
- Long wait times
- Poor owner attitude
- Unanswered calls
Often praised
- serviceSuper quick and tasty. Food is already cooked and ready.
- ServiceService:4
- attentionthe attention is always good
- cashierPoor cashier she gives the best customer service
- customer servicethe customer service was nice
- deliverydelivery was fast.
- delivery driverthe delivery driver was nice
- delivery timeThe order was correct and early.
- fast servicefast, already made and hot
- friendly serviceMy experience at this restaurant has been consistently great over the past two years. I've always been satisfied with both the food and the friendly service. 👍
Frequently criticized
- servicewhat type of service is that when I try to call back they click on my face
- ownersThe owners are crooks rather than cooks.
- attentionpésimo si atencion
- attitudeRun down because of there attitude
- customer experienceI had the worst customer experience. The owner told me she makes the rules, which was quite amusing, especially since I posted a photo.
- deliverythe moron that delivered my food had a hard time with getting to my door
- experienceI was disappointed with my experience at this restaurant
- food deliverythey say they can deliver it 10 mins later they call me that they can’t deliver
- ownershe is the owner. And she makes the rules
- sauce on the sideThey refused to listen when I asked for "sauce on the side."
Overall, the service here seems to be a bit of a mixed bag. While you might encounter friendly and efficient staff, be prepared for potential hiccups like long waits or communication issues. If you value quick, polite interactions, you might be pleased, but if you're sensitive to occasional service lapses, you might want to consider other options.
Ambience (5 out of 10)
mentioned by 25% of the guests
Lets talk about the vibe! While the overall customer satisfaction for ambience sits at a rather low 37.5%, the score of 5 suggests its an average experience. Based on 9 positive remarks out of 24 total, many appreciate the convenient location, often noting its right across from the general hospital.
Guests also found the restaurant to have a nice atmosphere, feeling clean, and a plus for being open quite late. However, theres definitely room for improvement, with 12 negative comments highlighting some significant issues. Several guests felt the atmosphere could be much nicer, and cleanliness was a recurring concern, with mentions of the palace needing to be more clean and even flies.
Accessibility is a major dealbreaker for some, as the wheelchair entrance is no longer available, and the front door is difficult.
Ambience
24
Reviews
37%
Satisfaction
12
negative
3
neutral
9
positive
Rating distribution
What people like
- Convenient location
- Open quite late
- Bus stations nearby
What people don't like
- No wheelchair access
- Poor cleanliness
- Pest issues
Often praised
- atmospherethe restaurant has a nice atmosphere
- locationvery close to the general hospital on the corner of 24 street and Potrero
- AtmosphereAtmosphere:5
- bus stationsQuick bus stations nearby
- cleanI like flakey egg rolls. The restaurant has a nice atmosphere and seems very clean. I could've ordered from the menu and had my food freshly cooked but I didn't.
- open quite lateopen quite late which is a plus
- street parkingStreet parking is also easy to find
Frequently criticized
- atmosphereThe overall food quality received a low score of 2. Service was also rated poorly at 3, and the atmosphere was rated at 2.
- AtmosphereAtmosphere:1
- flysThere’s flys when you first walk in
- front doorFirstly, they never answered the telephone, which was frustrating. Secondly, the front door is extremely difficult to access in a wheelchair ♿, as the wheelchair entrance on Potrero Ave is no longer available due to pandemic rules.
- heat lampsheat lamps were not on
- palace cleanthe palace could be more clean
- placea fat rat runs across the floor
- sanitationI don’t trust their sanitation
- steam tablesteam table was not on
- street parkingNot that easy to find street parking
If you're looking for a spot with a convenient location and late hours, this place might work, but be prepared for a potentially mixed ambience. While some find it clean and pleasant, significant concerns about overall cleanliness, accessibility, and even pests could make it a disappointing experience for others.
Value (5.3 out of 10)
mentioned by 19% of the guests
When it comes to value, many folks found some real gems here! Out of 16 total opinions, 9 customers raved about the affordable price, good price, and great prices, often noting excellent food for what you pay. It seems you can get surprisingly good meals without breaking the bank, making it a decent and cheap option for many.
However, it's not all sunshine and savings. With a score of 5.3 (which is average) and customer satisfaction at 56.3% (a mixed bag), there are some concerns. 7 customers mentioned issues like the quantity of the food being small, feeling unfairly charged, and even calling it a scam due to prices not matching the menu. Some felt ripped off by dishonest pricing.
Value
16
Reviews
56%
Satisfaction
7
negative
0
neutral
9
positive
Rating distribution
What people like
- Affordable prices
- Good value for money
- Cheap and decent
What people don't like
- Dishonest pricing
- Menu price discrepancies
- Small food quantity
Often praised
- priceI absolutely love the name of this place! My experience was fantastic, with excellent food for the price. It's a no frills kind of place that genuinely feels like stepping back in time.
- pricesthe prices are quite low
- Price per personMy experience at this restaurant was surprisingly good, especially considering the price. The Mongolian beef was exceptional, even better than what I've had at restaurants in San Francisco that charged twice as much. The service was rated a 4, and the food also received a 4.
- affordable priceMy experience at this restaurant was positive. I found it to be a great spot for decent late night Chinese food at an affordable price. It really makes you wonder what more you could ask for.
- good priceGood price
- great pricesgood food at great prices
Frequently criticized
- a la carte itemsonly make the expensive a la cart items
- chargedme salieron cobrando algo de $ 53
- menuEach time I visit them, the prices are different. They never go by what the menu says. And apparently, all of my coworkers are aware of this too.
- pricethey tell you one price and in the end when you pay by card another exaggerated amount appears
- pricesThese guys are dishonest and will rip you off! Each time I visit them, the prices are different. They never go by what the menu says.
- quantity of the foodthe quantity of the food sucks.
- scamTremendo estafa
If youre looking for a potentially cheap meal, this spot might be worth a try, but proceed with caution. While many find good value, be mindful of potential discrepancies in pricing and portion sizes. Its a mixed bag, so manage your expectations.
How are the prices at Wok & Go?
On average, you’ll spend around 21 per person – from 28 guests. That puts the restaurant in the $21–$30 category. For a Chinese Restaurant, that’s mid-range, maybe slightly above.
While the average is 21, most diners actually spend a bit less, clustering in the $11–$20 range. This suggests a mix of cheaper and more premium options, with the average pulled up by a few higher spenders.
Here’s a quick look at what guests spend per person, based on the latest 28 reviews.
See how this restaurant’s value compares to similar spots in San Francisco.
Overall, we think the pricing feels fair for a Chinese Restaurant in San Francisco. It seems like you can find a good meal here whether you’re looking for a quick bite or something a bit more substantial.
Customer Reviews: what people think about Wok & Go
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
2
Seafood Chicken - A No Go
My experience was a definite no for me. The chicken tasted as if it were seafood, which I cannot eat. Consequently, I had to toss it.
On a positive note, the delivery driver was nice.
- delivery driver8
- chicken1
- seafood1
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Takeout
9
Soul-soothing Wor Wonton Soup!
As I only got takeout, I cannot fairly evaluate the service or atmosphere of this restaurant. However, what I can say with absolute certainty is that if you wish to have a soul soothing and stomach filling experience, go for the Wor Wonton soup! It was off the charts.
- Wor Wonton soup10
- soul soothing experience10
- stomach filling experience10
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Food better than a dream!
My experience at this restaurant was that the food was better than a dream. It's important to note that this is not a steam table grab and go establishment.
- food9
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Delicious Chinese Food Craving Satisfied!
My experience at this restaurant was fantastic! I had the best barbecue pork fried rice and hella good sweet-and-sour pork, both made to perfection. It truly satisfied my craving.
This was my first time visiting, and I would recommend it to everyone for really good Chinese food.
- barbecue pork fried rice10
- sweet-and-sour pork9
- Chinese food9
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
8
Delicious Food, Needs a Clean-Up
This place really knows how to make it right! Believe me, the food here will make your day better! It’s so tasty and delicious 🤤.
The service is always good, with nice people 👍🏻. Just one thing: now that it's post-pandemic, the palace could be more clean 🧽 and could have a nicer atmosphere for people to go or who want to take food inside the palace ;)
- food10
- service9
- palace clean3
- atmosphere4
What Wok & Go offers
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Late-night food
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Lunch
Service Options
- No-contact delivery
- Dine-in
- Delivery
Atmosphere
- Casual
FAQs
What service options are available at Wok & Go?
At Wok & Go, you have several convenient service options. You can enjoy a casual dine-in experience, or opt for delivery, including no-contact delivery for added safety. This flexibility makes it easy to enjoy their Chinese cuisine however you prefer.
Does Wok & Go cater to specific dietary needs or dining times?
Yes, Wok & Go offers a variety of options to suit your needs. You’ll find excellent vegetarian options available, and they’re known for their late-night food, perfect for those evening cravings. It’s also a great spot for a quick bite during lunch or dinner.
What is the overall rating for Wok & Go?
Wok & Go has an overall score of 5.4. Its Service is rated (5.9), Food (5.4), Ambience (5.0), and Value (5.3), indicating an average performance across the board.
Is Wok & Go known for quick service?
Yes, many customers appreciate the fast service and quick delivery at Wok & Go, often highlighting the friendly staff and efficient order fulfillment.
Are there any concerns about cleanliness at Wok & Go?
Some customers have raised concerns regarding cleanliness and sanitation, with mentions of flies and general upkeep issues in the dining area.