Highlights
- Great coffee
oChef » Wawa – Orlando
Wawa - Orlando
Photo from Wawa
Wawa at a glance
Orlando Orlando International Airport
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 18 of the guests
#132 out of 163 places to eat in Orlando
#2 Fast-Food-Restaurant out of 8 in Orlando
Average
5.2 out of 10
Food
Service
Ambience
Value
261
Reviews
46.7%
Satisfaction
Often praised
- Clean facility
- Competitive gas
- Friendly staff
Frequently criticized
- Poor cleanliness
- Service issues
- Food quality
The restaurant Wawa, a popular Fast Food Restaurant located conveniently in Orlando’s Orlando International Airport neighborhood, is your go-to spot for a quick and satisfying stop. You’ll find it’s particularly known for its great coffee, perfect for kickstarting your day or a midday boost.
Whether you’re passing through or a local, you can count on a casual atmosphere and efficient service.
Overview: Introducting Wawa
Wawa offers a convenient stop for many, often praised for its generally cleanliness and overall convenience. It’s a place where you can typically expect a bright environment and quick service, making it a reliable option for those on the go.
While the friendly staff often receives positive remarks, some experiences suggest occasional inconsistencies in service. Similarly, while many find the offerings satisfactory, there are instances where the upkeep of certain areas or the quality of specific items could see improvement.
Average
5.2
out of 10
261
Reviews
46.7%
Satisfaction
131
negative
8
neutral
122
positive
The overall experience at Wawa registers an average Restaurant Score of 5.2, with Customer Satisfaction standing at 46.7%, indicating a mixed reception from patrons. This assessment is drawn from 261 customer observations, comprising 122 positive and 131 negative remarks.
Looking closer, Ambience (5.9) and Value (5.3) are perceived as average, with many appreciating competitive gas prices and a generally clean setting. Food (5.2) also sits in the average range, often highlighting good coffee and sandwiches.
However, Service (4.8) falls slightly below average, with staff friendliness often noted, but issues like wait times or specific manager interactions sometimes detracting.
What people like
- Clean, bright facility
- Competitive gas prices
- Friendly, quick staff
What people don't like
- Inconsistent cleanliness
- Service attitude issues
- Food quality concerns
For those seeking a quick stop with competitive fuel prices and a generally clean environment, Wawa can be a practical choice. The 5.2 Recommendation Score suggests it’s a decent option for convenience, especially if you appreciate a good coffee selection and efficient service.
However, be mindful of potential inconsistencies in food quality or occasional service hiccups. It’s a reliable spot for essentials and a quick bite, but perhaps not for a consistently flawless dining experience.
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Verdict: Our expert take on Wawa
Food (5.2 out of 10)
mentioned by 64% of the guests
When it comes to the food here, its a bit of a mixed bag, with an average score of 5.2 and customer satisfaction sitting at a mixed 48.9%. Based on 92 customer remarks, including 45 positive and 42 negative comments, many appreciate the variety, from delicious egg white omelet bowls and custom sandwiches to tasty donuts and good coffee options. However, there are some areas needing attention.
Concerns have been raised about inconsistent food quality, cold items, and issues with specific offerings like burrito size and portion sizes. The coffee machines reliability and the quality of some basic items also appear to be recurring points of frustration for some.
Food
92
Reviews
48%
Satisfaction
42
negative
5
neutral
45
positive
Rating distribution
What people like
- Wide variety of items
- Good sandwiches
- Delicious donuts
What people don't like
- Inconsistent food quality
- Cold food served
- Small portion sizes
Often praised
- coffeeMy experience at this Wawa was marked by great service and delicious coffee. It's incredibly convenient to have a Wawa nearby.
- foodMy experience at this place was very positive. The establishment is kept very clean, and the food is very good. Additionally, the staff are always friendly.
- sandwichessandwiches always fast and taste great
- FoodFood:5
- Mac and cheeseIf you like Mac and cheese then you need to try
- Vanilla Sugar Cookie beveragestop and get a Vanilla Sugar Cookie beverage
- beer coolerawesome beer cooler with great selection
- beverage optionsThe beverage options also have change
- coffee optionsThey have many options you can use for your coffee
- coffeestheir coffees are amazing
Frequently criticized
- cheeseHow am I suppose to enjoy it without cheese?
- foodshe started to put the food on the burn bread
- Croissant turkey meltthe cheese wouldn't come apart. Looked at the sandwich had a piece if plastic / or wax paper in the cheese
- QuesadillaThe whole point of a Quesadilla is the cheese. How am I suppose to enjoy it without cheese?
- availabilitychicken Parmesan sandwich stops at 9 yet I get off work at 12
- basic itemsdon't serve the basic items
- breadshe burn my bread, when I asked for toasted
- breakfast sandwichhad a piece if plastic / or wax paper in the cheese of the sandwich
- buffalo bitesI wouldn't recommend the buffalo bites - they were a bit gristly
- burrito sizeThe burrito size has gone down to about half
If you're looking for a quick bite with a wide selection, especially for sandwiches, donuts, or coffee, it might be worth a try. Just be aware that food quality can be inconsistent, so manage your expectations for certain items.
Service (4.8 out of 10)
mentioned by 73% of the guests
When it comes to service, it's a bit of a mixed bag here. While the overall customer satisfaction sits at a rather low 39.6%, suggesting significant room for improvement, the service score itself is an average 4.8. Based on 42 positive remarks out of 106 total, many customers appreciate the courteous and quick interactions, often highlighting friendly staff and efficient self-serve options.
However, with 61 negative comments, there are clear areas needing attention. Several experiences point to rude staff and a negative attitude from employees, sometimes exacerbated by being understaffed. This can lead to frustratingly long wait times and a less-than-ideal experience.
Service
106
Reviews
39%
Satisfaction
61
negative
3
neutral
42
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Self-serve options
What people don't like
- Rude staff
- Negative attitudes
- Long wait times
Often praised
- staffThe establishment is kept very clean, and the food is very good. Additionally, the staff are always friendly. I appreciate this place, especially considering it's a gas station.
- serviceoutstanding service really great guy handle our situation very well
- customer serviceUsually, the customer service at this location is great. Tonight, they were unfortunately understaffed, and my order ended up missing a side of fries.
- Apple Payaccept Apple Pay via watch
- GiovanniGiovanni is a gem. He is always happy to help
- Miss Taylorrecognize Miss Taylor for assisting, locating, holding, and returning my bank card
- Palestinian workerPalestinian worker is so nice
- ServiceService:5
- Talicia and Kairizspecial attention to Talicia and Kairiz, two affectionate and friendly young people
- affectionate and friendlytwo affectionate and friendly young people who treated me with great affection
Frequently criticized
- customer serviceMy experience at this restaurant was marked by terrible customer service. They only served their holiday blend hot coffee, and no other coffee was available.
- serviceMy experience was with the manager of the store, who was ridiculous and provided really bad service at 5 am. I had 695 points on the Wawa app and only needed 350 for a coffee, but she refused to give me the coffee.
- managerI also get three or four empty cups for the girls at work. Recently, the manager at this location told me that I am costing them money for getting the cups that accompany the coffee. I don’t understand because if I bought the cups of coffee independently, I would need the cups to carry the coffee.
- attitudehad a negative attitude with customers and employees
- employeesI was very disappointed with the experience I had at Wawa today. Usually, I love Wawa, but this time, I came in and two employees were arguing with each other. One employee had ordered something for herself and yelled at the guy making sandwiches, saying, "Make it right!
- manager Lorenamanager Lorena her name and this told us with attitude pesima, racista y falta de respeto
- wait timesWait times at this location tend to be longer.
- accuracyyou still got to have some accuracy
- acknowledgementstill doesn't acknowledge anyone
- attitude towards customersfriendlier attitude towards your customers
It seems service here is a bit of a gamble. While you might encounter some genuinely friendly and efficient staff, be prepared for the possibility of longer waits or less-than-stellar attitudes. If quick, self-serve options are your priority, you might be in luck, but for consistently great personalized service, it could be a hit or miss.
Ambience (5.9 out of 10)
mentioned by 39% of the guests
When it comes to ambience, this spot is a bit of a mixed bag, landing an average score of 5.9 with a mixed customer satisfaction of 59%. Many folks appreciate the great location, consistent cleanliness, and the convenience of plenty of parking and being open 24 hours. These positive remarks, totaling 23 out of 39 customer observations, highlight a generally well-maintained and accessible environment.
However, there are some noticeable downsides, with 16 negative comments pointing to areas needing attention. Issues like a broken sink preventing hand washing, dirty bathrooms, and filthy gas pumps are frequently mentioned. Some also found the entrance and exit confusing, and outdoor seating areas were often described as dirty, suggesting a need for better upkeep in certain spots.
Ambience
39
Reviews
59%
Satisfaction
16
negative
0
neutral
23
positive
Rating distribution
What people like
- Great location
- Always clean
- Plenty of parking
What people don't like
- Dirty bathrooms
- Broken sink
- Filthy gas pumps
Often praised
- cleanlinessthis location is always clean & bright
- cleanThey also have an awesome beer cooler with a great selection. At this specific location, the staff were very courteous, the place was clean, and the service was quick. While it can get busy due to the area's popularity, overall, they are great.
- convenienceGas and amazing convenience store. Only 2 mins away
- storeConsistently great store
- AtmosphereAtmosphere:5
- air and windfeel the air and wind on my face.
- atmosphereAtmosphere:5
- facilitythe facility is always clean
- free airdid I mention, FREE AIR!
- free parking lotFree parking lot
Frequently criticized
- area underneath tablesIt seems like no one cleans them after lunch. Furthermore, the area underneath the tables needs power washing to clean the filth.
- bathroomsorry state the bathroom is in
- cleanlinesslike Never Cleaned for a Month
- dumpstergiant red dumpster out on the side
- enter and exitThis specific location can be a little tricky to enter and exit
- entrance exitWeird entrance /exit.
- floorthe Floor and the walls like Never Cleaned
- gas pumpsThe gas pumps are filthy
- location and accesslocation and access was confusing and dangerous
- men's roomwalk to the Men's room it's a Big Mass
If youre looking for a convenient stop with good parking and a generally clean interior, youll likely be satisfied. However, be prepared for potential issues with the restrooms or gas pumps, which could detract from your experience.
Value (5.3 out of 10)
mentioned by 22% of the guests
When it comes to value, customers have a somewhat balanced view, with a score of 5.3 and customer satisfaction sitting at 50%. Many appreciate the frequent promotions and free food giveaways, alongside highly competitive gas prices often noted as the lowest. Shoppers also find certain items like eggs and butter and bread to be great deals, making the overall price appealing, as noted in 12 positive remarks.
However, the picture isnt entirely rosy, with 12 negative comments highlighting areas for improvement. Some customers felt they paid extra for things, noting a significant drop in food value and a doubling of the price for certain items. Concerns about the coffee price and perceived price gouging for gas, along with questions about fuel efficiency, suggest that not all pricing' feels justified.
Value
24
Reviews
50%
Satisfaction
12
negative
0
neutral
12
positive
Rating distribution
What people like
- Great promotions
- Competitive gas prices
- Good grocery deals
What people don't like
- Poor food value
- High item prices
- Unjustified extra costs
Often praised
- gas pricesGas prices are very competitive and many times the lowest
- gas priceThe gas price is usually the cheapest
- PricesPrices are comparable to Publix Walmart
- butter and breadthe butter and bread so convenient
- eggsyour eggs are cheaper than Publix
- gasSome of the cheapest gas around
- priceThe coffee is good, though I have an unexplained allergy to their cappuccino machine. While their subs are good for the price, they aren't as good as those at Larry's Subs next door. The gas price is usually the most competitive in the Lake Nona area, and they provide a free tire air pump.
- price per personPrice per person:$1–10
- promotionsThey often have promotions and give away free food
Frequently criticized
- price of gasthe price of gas was 2.89 regular
- changeher coin machine omitted a penny when giving me change
- coffee priceI don’t understand why $.10 worth of coffee and a $.25 cup is worth three dollars
- company” From my understanding, you are the manager; if there is an issue, you should come to me. And if there is some stipulation stating that the cups do not come with the coffee, I seriously think that you as a company should let your customers know that the cups are an additional charge and they do not accompany the coffee that they are designed to carry. I love this gas station.
- food valuefood value has taken a huge dive
- mpgnormally get 18 in my tundra but the gas i bought here only got 15mpg
- paid extraI basically paid extra for nothing
- pricethe price has almost doubled
- price gougingappears to be price gouging
- pricingThe pricing was unjustified
Overall, value here is a mixed bag. If youre looking for competitive gas prices, good promotions, or specific grocery deals, its definitely worth checking out. However, be mindful that some food items and other pricing might leave you feeling like you've paid a bit too much.
How are the prices at Wawa?
You’re looking at roughly $17 per person – reported by 18 diners. That puts it in the $11–$20 category. For a Fast Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests tend to spend in the $1–$10 or $11–$20 ranges, showing prices cluster nicely around the average, though a few do splurge a bit more.
Here’s a quick look at what guests spend per person, based on the latest 18 reviews.
See how this restaurant’s value stacks up against similar spots in Orlando.
For a Fast Food Restaurant, we think the pricing feels fair. It’s a solid mid-range option that offers good value for quick, tasty bites.
Customer Reviews: what people think about Wawa
2
Confusing and Dangerous Dowden Turns
My experience with the restaurant's location and access was confusing and dangerous. The turns in and out of Dowden need to be redone. Whoever planned this needs a new job, its totally backwards.
- location and access1
Price per Person
- $11–$20
Visit Type
- Regular Visit
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Convenient 24-Hour Store with Great Prices
I love the self-serve kiosk and the way they have it. The cigarettes number makes it a lot easier. Being open 24 hours makes it great, especially since after COVID, not many stores stay open that late.
Your eggs are cheaper than Publix, and the butter and bread are so convenient for me, especially on Thanksgiving. I was able to get the dozen of eggs I needed for baking. Prices are comparable to Publix and Walmart.
- self-serve kiosk9
- cigarettes number9
- open 24 hours10
Visit Type
- Regular Visit
Service Type
- Dine-in
2
Horrible Service, Needs Urgent Training
My recent experiences at this restaurant have been awful. The service has deteriorated horribly lately. We've been treated horribly, as if we were coffee thieves.
OMG! I urge the owners to train your employees on how to treat their customers. The managers, or rather the night shift managers, treat us poorly without first checking what we paid.
They treat us as if we were going to steal their coffee. I feel anxious every time I go down to buy it, and the worst part is that I go down there because it's on my way home. I want to relax for a while, eating and drinking coffee, and we haven't been able to because the shift managers treat us poorly.
The staff, the great owners, need urgent training. Please!
- service1
- night shift managers1
- employees1
Visit Type
- Regular Visit
Group Type
- Couple
Group Size
- Couple
Service Type
- Takeout
1
Terrible Manager, Racist Treatment
Every day my husband goes to that gas station to buy cigarettes. They know him, they know me. We went together, and as usual, he asked for his cigarettes.
The cashier, Thalia, asked for his ID, which was fine. Then I came with a water for her to charge, and she asked for my ID too. I said I didn't have it with me and that I wasn't buying cigarettes, my husband was.
We asked to speak with the manager, Lorena. She told us with a terrible, racist, and disrespectful attitude that she couldn't help us. My husband asked when he could return after explaining the situation tirelessly, and manager Lorena's response was 'never.
' I'm leaving this here because there was no one superior to them to help us with what was happening. We ended up leaving and buying elsewhere.
- cashier Thalia2
- manager Lorena1
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Immediate (0–5 min.)
9
Convenient Gas Station with Friendly Service
My experience was at a gas station that also functions as a convenience store. It's incredibly convenient, being only 2 minutes away from my house. The Palestinian worker was so nice.
- convenience9
- Palestinian worker10
What Wawa offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Has changing table(s)
- Good for kids
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Late-night food
- Wine
- Coffee
- Beer
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Delivery
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Outdoor seating
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What kind of beverages and food options can you find at Wawa?
At Wawa, you can enjoy a wide range of offerings including great coffee, beer, and wine. For food, you’ll find quick bites, late-night food, and vegetarian options to suit various preferences.
What service options and accessibility features does Wawa offer?
Wawa provides convenient service options like delivery, no-contact delivery, takeout, and curbside pickup. You’ll also find it’s fully accessible with wheelchair accessible entrance, parking lot, and restrooms.
What is the overall customer sentiment for Wawa?
Wawa has an overall Restaurant Score of **5.2** and a Customer Satisfaction of **46.7%**, indicating a mixed customer reception. Topics like **Ambience** (5.9) and **Food** (5.2) are seen as average, while **Service** (4.8) is slightly below average, and **Value** (5.3) is also average.
What do customers appreciate most about Wawa?
Customers frequently praise Wawa for its **cleanliness**, **convenience**, competitive **gas prices**, and the generally **friendly staff**. Many also enjoy the variety of **coffee** and beverage options available.
What are some common complaints about Wawa?
Common complaints include inconsistent **cleanliness** in areas like bathrooms or floors, occasional issues with **service** attitude or wait times, and some concerns regarding **food** quality, such as incorrect orders or gristly items.