Highlights
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oChef » Wawa – Orlando
Wawa - Orlando
Photo from Wawa
Wawa at a glance
Orlando South Orange
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 27 of the guests
#141 out of 163 places to eat in Orlando
#3 Fast-Food-Restaurant out of 8 in Orlando
Average
4.6 out of 10
Food
Service
Ambience
Value
427
Reviews
38.2%
Satisfaction
Often praised
- Friendly Staff
- Reliable Food
- Clean Stores
Frequently criticized
- Inconsistent Service
- Order Accuracy
- Value Concerns
The fast food restaurant Wawa in Orlando’s South Orange neighborhood is a go-to spot for many, especially if you appreciate a truly great coffee. You’ll find this casual eatery perfect for a quick stop, whether you’re grabbing a morning brew or a late-night snack.
Its convenient location makes it an easy choice for locals and visitors alike looking for quality and speed. You can count on a consistent experience here, making it a reliable option for your daily needs.
Overview: Introducting Wawa
Wawa often serves as a convenient stop for many, with customers frequently highlighting the friendly staff and efficient service that make quick visits pleasant. However, some experiences suggest inconsistencies in customer interactions, which can sometimes detract from the overall visit.
When it comes to the offerings, patrons generally find the food reliable for a quick bite, appreciating the variety available. Yet, there are occasional concerns regarding order accuracy and portion sizes, which can lead to disappointment for some.
Average
4.6
out of 10
427
Reviews
38.2%
Satisfaction
249
negative
15
neutral
163
positive
Wawa holds an overall Restaurant Score of 4.6 out of 10, placing it in the average category. This stands in notable contrast to its Customer Satisfaction, which sits at a lower 38.2%, indicating a significant gap between the general rating and how satisfied individual patrons feel.
This assessment is drawn from a substantial 427 customer remarks, comprising 163 positive observations and 249 negative ones. Delving into specific aspects, Food scores a respectable (4.7), often noted for its quality and variety, while Service also performs well at (4.4), with many appreciating the attentive staff.
The Ambience, at (5.4), generally receives positive remarks for cleanliness and convenience. However, Value, scoring (3.6), appears to be a weaker point, with some guests feeling the pricing doesn’t always align with their expectations.
What people like
- Friendly, helpful staff
- Reliable food options
- Clean, convenient stores
What people don't like
- Inconsistent service
- Food order accuracy
- Value concerns
With a Recommendation Score of 4.6, Wawa presents itself as a practical option, particularly if you’re seeking quick, generally reliable food and appreciate a clean, accessible location. It can be a solid choice for a convenient meal or snack when you’re on the go.
However, be aware that experiences can vary, especially concerning service consistency and occasional food order accuracy. While many find the staff friendly, some encounters suggest room for improvement.
It’s a place that serves its purpose well for quick needs, but temper expectations for a consistently outstanding experience.
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Verdict: Our expert take on Wawa
Food (4.7 out of 10)
mentioned by 61% of the guests
When it comes to the food, its a bit of a mixed bag, with a score of 4.7 putting it in the average range, and customer satisfaction at a 40.6% mixed level. Based on 138 customer remarks, theres definitely some good stuff to be found. Many rave about the tasty breakfast sandwiches, delicious smoothies, and the hot fresh coffee, often highlighting the convenience of food made to order.
The Cuban sandwich also gets a special shout-out for its quality. However, not everything hits the mark, with 74 negative comments pointing to areas for improvement. Issues like inconsistent food quality, including mentions of plastic in oatmeal or rotten produce, and disappointing portion sizes, especially for subs, are common.
Some customers also reported incorrect orders and, concerningly, hygiene issues, making for a less-than-ideal dining experience.
Food
138
Reviews
40%
Satisfaction
74
negative
8
neutral
56
positive
Rating distribution
What people like
- Made-to-order food
- Tasty breakfast sandwiches
- Excellent coffee options
What people don't like
- Inconsistent food quality
- Poor portion sizes
- Hygiene concerns
Often praised
- foodThe place was fairly clean and there was plenty of stiff, meaning no wait time. The food is always excellent with minimum wait time at this time of day. There was nothing special or outstanding, and thankfully, nothing to report this negative.
- coffeeI had an egg ham and cheese croissant and a coffee, and it was great!
- FoodATMs that dispense up to $10 (I think up to $5). Food, Drinks, and I personally love the pretzels.
- smoothiestheir smoothies are soooo good
- variety of itemsFrom the variety of items to their food and coffee makes it a great place to go
- Cold Hoagies and Sandwiches - Oven Roasted TurkeyRecommended dishes:Cold Hoagies and Sandwiches - Oven Roasted Turkey
- Cuban PaniniI highly recommend the Cuban Panini; it's very delicious.
- Cuban sandwichTheir Cuban sandwich is the best!
- DrinksATMs that dispense up to $10 (I think up to $5). Food, Drinks, and I personally love the pretzels.
- Thanksgiving dinnermy Thanksgiving dinner. And it rocked!
Frequently criticized
- coffeeHowever, for the past week, there has been no coffee made. The other day, I did get coffee, but it was not hot at all. This morning, I went in and left because no coffee was prepared.
- foodMy experience at this restaurant was extremely disappointing. This was my last time getting food from here because every time my kids and I come in to order, the food is made wrong. Additionally, the staff is really rude.
- sandwichMy experience at this Wawa was absolutely terrible. I waited 35 minutes for a sandwich that looked and tasted as bad as the dumpster fire that is Wawa on Orange Ave. The customer service at the Orlando Wawa’s is almost exclusively negligible in the hiring process.
- baconMy experience at this restaurant was disappointing due to the food portions and perceived value. The chicken salad sandwich had an excessive amount of onions and very little bacon, which was less than what I've received at other places. Similarly, their subs seemed to have little meat or pork.
- hoagieLiterally no ranch no garlic aoli no sweet peppers no cucumber JUST A DRY HOAGIE
- iceI visited the restaurant after spending two days in the hospital with my grandchild in the ICU. I was looking for lunch and found they only had fresh sweet tea, with no other drinks or ice available. When I asked the manager for ice, she was rude and nasty.
- meatThe chicken salad sandwich had an excessive amount of onions and very little bacon, which was less than what I've received at other places. Similarly, their subs seemed to have little meat or pork. It felt like I had to pay extra for stuff but don't really get it, suggesting a need for more meat in their subs to justify the cost.
- BLTnastiest BLT last night
- Italian paniniordered an Italian panini, but instead, I received a cheese quesadilla
- bagel with cream cheeseopened up a bagel with a spit of cream cheese. Seriously nothing on it
If youre looking for a quick, made-to-order breakfast or a good coffee, you might find something to enjoy here. However, be prepared for potential inconsistencies in food quality and portion sizes, which could lead to disappointment. Its a place worth trying for specific items, but perhaps not for a guaranteed perfect meal every time.
Service (4.4 out of 10)
mentioned by 79% of the guests
When it comes to service, this spot presents a bit of a mixed bag. While the overall score sits at an average 4.4, customer satisfaction is on the lower side at 35.8%, indicating some room for improvement. However, based on 77 positive experiences, many customers have highlighted excellent customer service, with friendly employees and team members often going above and beyond to provide great service and attention to detail.
On the flip side, a larger number of opinions, 136 to be exact, point to significant issues. Concerns frequently revolve around bad service, rude attitudes from staff, and sometimes even uneducated staff. Long wait times and instances of poor management also contribute to a less-than-ideal experience for some patrons.
Service
215
Reviews
35%
Satisfaction
136
negative
2
neutral
77
positive
Rating distribution
What people like
- Friendly employees
- Great service
- Attentive staff
What people don't like
- Rude attitudes
- Long wait times
- Poor management
Often praised
- staffMy experience at the restaurant was great, primarily due to the super nice and friendly Chinese girl working there. I believe you should hire more people like her. 😀
- serviceMy experience at the restaurant was fantastic! Tamera provided great service and paid such attention to detail to my sandwich. Thank you so much!
- customer servicecustomer service is beyond any other location
- ShannonMy experience at this restaurant was wonderful, largely due to the exceptional service provided by Shannon. I love her; every time I come, I wish she would be here. Overall, I love Wawa.
- employeesemployees are nice and friendly
- free airThey have everything. They offer free air. ATMs that dispense up to $10 (I think up to $5).
- managermanager agreed it was disgusting and instantly remade it
- wait timeThe place was fairly clean and there was plenty of stiff, meaning no wait time. The food is always excellent with minimum wait time at this time of day. There was nothing special or outstanding, and thankfully, nothing to report this negative.
- ATMsThey offer free air. ATMs that dispense up to $10 (I think up to $5). Food, Drinks, and I personally love the pretzels.
- Chinese girlThe Chinese girl working there she was super nice and friendly
Frequently criticized
- customer serviceI asked if they could check the cameras to see who pumped the gas, as it clearly wasn't me, but she reiterated, "there's nothing we can do. " This was an example of awful customer service. Beyond paying more attention next time, I will definitely avoid this store.
- managershe also flipped her tag so I could not get her name but she African American and rude not helpfull
- cashierthe cashier was so rude and made me feel so embarrassed
- employeeMy experience at this store was concerning due to health and safety issues. The employee behind the drinks counter made my drink and then, while wearing the same gloves, wiped down the counter and equipment before adding toppings. When I pointed this out and asked for a remake, the employee became defensive, stating that wearing gloves made it fine and that everything was clean.
- serviceMy experience at the restaurant was disappointing. Despite a place full of employees, I found myself in a situation where service was lacking. This is not the first time I've encountered this issue, which is particularly surprising given the restaurant's location in a nice area.
- employeesI ended up going to another WaWa that had plenty of coffee. They need to start making their coffee earlier, or they will lose a lot of hospital employees.
- peoplepeople in the main source of problem all of them have attitudes
- staffabsolutely no urgency—no one came out to check the pump
- waiting timeMy experience involved a significant delay in receiving my coffee. It was sitting on the back counter away from sight for 10 minutes before I had to go up and ask if it was mine. There was no announcement, and it didn't even make it to the customer pick-up counter.
- ATMAnd I showed them all that I had. They will not keep up the ATM 🏧 and it's not usable.
If youre considering a visit, be prepared for a potentially inconsistent service experience. While you might encounter genuinely friendly and helpful staff, theres also a notable chance of running into issues like long waits or less-than-stellar attitudes. It's a bit of a gamble, so manage your expectations accordingly.
Ambience (5.4 out of 10)
mentioned by 27% of the guests
When it comes to ambience, this spot lands squarely in the average zone with a score of 5.4, and customer satisfaction is a bit mixed at 50%. Many customers, in 24 positive remarks, frequently praise the convenient location, the overall cleanliness of the store, and how well lit the areas are, creating an inviting place for a quick stop. However, its not all sunshine, as 21 negative comments point to some significant drawbacks.
Recurring issues include challenging parking, particularly dirty bathroom conditions, and general concerns about cleanliness in the store itself. Some even noted potential safety hazard' situations, which can definitely dampen the mood.
Ambience
48
Reviews
50%
Satisfaction
21
negative
3
neutral
24
positive
Rating distribution
What people like
- Convenient location
- Clean stores, restrooms
- Well-lit, inviting space
What people don't like
- Challenging parking
- Dirty restrooms
- Safety concerns
Often praised
- cleanlinessWas quite positive. The place was fairly clean and there was plenty of stiff, meaning no wait time. The food is always excellent with minimum wait time at this time of day.
- locationAwesome location
- gas stationfairly new gas station ... so it's in good shape
- store cleanlinessStore is always clean
- 24-hour operation24 hours
- amenitiesMy experience at this restaurant was great, especially for breakfast sandwiches when I was hungry and in a pinch. The store was super clean and offered great amenities. It used to be a daily stop for me when I started my routes.
- atmosphereAtmosphere:4
- clean restroomshas clean restrooms
- convenienceplace is convenient
- convenient locationThis is a convenient location
Frequently criticized
- bathroomWe stopped here to fill up with gas before we left Florida. The bathroom was not very clean. The store had a great selection of treats and drinks.
- Wawa locationOne of the worst wawas
- bathroomsbathrooms with blood like you have seen hell and heaven
- cleanlinessDirty
- coolersempty space in the coolers/ warmers is constant
- dirty walletpulled her dirty wallet out of her pocket
- downtown trafficgets messy with downtown traffic
- empty spaceamount of empty space in the coolers/ warmers is constant
- establishmentI stop here every Thursday. This is one of the most unprofessional and uncomfortable establishments in the area. The people are the main source of the problem; all of them have attitudes.
- feel saferHowever, the gas pump receipt paper was consistently out, and I was approached for money by the same person every time at the pump. While the location is convenient, I would rather go somewhere else if it means I feel safer.
So, if you're looking for a convenient and often clean spot for a quick stop, you might find this place perfectly fine. Just be prepared for potential parking hassles or less-than-pristine restrooms, which could impact your overall experience.
Value (3.6 out of 10)
mentioned by 14% of the guests
When it comes to value, a few folks have found some bright spots, noting that the price per person can be quite reasonable, sometimes even as low as $1-10. Some even praised it as having a good price for good service or being an affordable price overall, suggesting that for certain items, you might snag a decent deal. However, the overall picture for value is quite dim, with a score of just 3.6 and customer satisfaction plummeting to 23.1%. Out of 26 comments, 18 were negative, with many feeling they had to pay extra without getting what they paid for.
Frequent complaints mention being overcharged, facing bogus charges, and outright calling it a waste of money or a rip off, highlighting serious concerns about value.
Value
26
Reviews
23%
Satisfaction
18
negative
2
neutral
6
positive
Rating distribution
What people like
- Affordable price
- Good service value
What people don't like
- Waste of money
- Overcharged
- Bogus charges
Often praised
- priceGood price for good service!
- Price per personPrice per person:$1–10
- affordable priceaffordable price too
- fuel pricesalways have the best price for fuel
- price for gasYou’ll find the best price for gas.
Frequently criticized
- gas priceshighest gas prices in Central Florida
- waste of moneyThis was a complete waste of money
- $2.13 dollarsthat $2.13 dollars were missing
- $5.50 lunch specialscrewed up my $5.50 lunch special three times
- app discount30 more than advertised. Even after signing up for the app, there was zero discount received.
- bogus chargesthey charge bogus charges
- counterfeit $20given a counterfeit $20 as change
- fraudulent companyThanks to this fraudulent company
- icehad to pay 3.00 for the bag
- overchargedThey overcharged me for something
If youre looking for great value, this might not be your best bet, as many customers felt they didnt get their money's worth. While a few found some items affordable, the overwhelming sentiment points to issues like overcharging and hidden costs. Proceed with caution, or perhaps look elsewhere if budget is a top priority.
How are the prices at Wawa?
On average, you’ll spend around 15 per person – from 27 guests. That puts the restaurant in the $11–$20 category. For a Fast Food Restaurant, that’s mid-range, maybe slightly above.
While most diners keep it in the $1–$20 range, a few venture into the $21–$30 and even $41–$50 categories, showing a bit of variety in spending.
Here’s a quick look at what guests spend per person, based on the latest 27 reviews.
See how this Fast Food Restaurant’s value for money stacks up against similar spots in Orlando.
Overall, we think the pricing feels fair for a Fast Food Restaurant. It’s not the cheapest bite, but it offers good value for a quick and satisfying meal.
Customer Reviews: what people think about Wawa
Service Intent
- Quick Meal
Group Size
- Couple
Visit Type
- Dine-in
Wait Time
- Short (6–15 min.)
2
Bad Management, Long Wait
My experience at the restaurant was marked by bad management. With only two people working on a Saturday night and no manager in sight to assist, the situation was chaotic. I ended up waiting around for 15 minutes for 2 salads with no protein.
👎
- bad management2
- waiting around2
- salads with no protein3
Price per Person
- $21–$30
Service Intent
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Visit Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Moderate
10
Exceptional Service from Nelson!
My experience at Wawa was made truly exceptional by Nelson. He demonstrated truly exceptional customer service by noticing we had forgotten our mayonnaise and personally running out to the parking lot to give it to us. Nelson also checked in with us, asking, “Do you need anything else?
Are you good? ” This extra level of care and genuine concern really stood out. Wow—great service like this makes all the difference.
Thank you, Nelson, for going above and beyond and for making our visit such a positive experience. Employees like you are a true asset to Wawa!
- Nelson10
- customer service10
- extra level of care10
Price per Person
- $21–$30
Service Intent
- Quick Meal
Group Size
- Solo
Visit Type
- Dine-in
Meal Type
- Breakfast
Noise Level
- Moderate
9
Excellent Service at Wawa
My experience at the Wawa on Orange Avenue was excellent, largely due to the outstanding customer service provided by Kurtis. He went out of his way to show me a more practical way to use the Wawa app for my charges and items, which I really appreciated. This made checkout faster and easier, and I left feeling well taken care of.
- customer service10
- Wawa app9
- checkout9
Service Intent
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
2
Horrible Service, Dirty Practices
My experience tonight, November 19th around 5: 25 PM, with the girl and guy making food was horrible. Despite having plenty of food tickets to make, they were engaged in a conversation with each other instead of preparing food. The lady even pulled her dirty wallet out of her pocket to retrieve something and then proceeded to handle food without changing her gloves.
It was a little ridiculous. If you're looking for convenience and are on a dinner break, I would advise against coming here.
- food tickets2
- conversation2
- dirty wallet1
Service Intent
- Quick Meal
Wait Time
- Moderate (16–30 min.)
1
Terrible Wawa Experience: Safety Hazard Ignored
My experience at this Wawa was terrible. While fueling my vehicle, I noticed the gas nozzle was broken and fuel was running down the side of my car. I immediately went inside to notify the staff, but there was absolutely no urgency.
No one came out to check the pump, and after waiting about 10 minutes, I had to go back inside to ask for a manager. Unfortunately, the manager didn’t seem to care either and offered no real concern or assistance. A leaking fuel pump is a serious safety hazard, and the lack of response from both the staff and management was unacceptable.
I will not be returning to this location again. Very poor customer service.
- gas nozzle2
- staff1
- manager1
What Wawa offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Has changing table(s)
- Good for kids
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
- Wi-Fi
Offerings
- Late-night food
- Healthy options
- Quick bite
- Wine
- Coffee
- Beer
- Vegetarian options
- Alcohol
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Delivery
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Outdoor seating
Pets
- Dogs allowed outside
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
FAQs
What kind of food and drink options can you find at Wawa in Orlando?
At Wawa, you’ll discover a wide array of choices to satisfy your cravings. You can grab a quick bite, choose from healthy or vegetarian options, and satisfy late-night cravings. They are famous for their great coffee, but also offer wine, beer, and other alcoholic beverages. It’s a versatile spot for any meal or snack throughout the day.
What convenient service and dining options does Wawa offer in South Orange?
Wawa offers convenient service options such as delivery, no-contact delivery, takeout, and curbside pickup. You can also enjoy onsite dining with comfortable seating, including outdoor options, in a casual setting. They serve breakfast, lunch, and dinner, with counter service. Wawa is family-friendly, providing a kids’ menu and changing tables, and even welcomes dogs in designated outdoor areas.
How does Wawa rate overall and in specific areas?
Wawa holds an overall Restaurant Score of 4.6, placing it in the average range. Its Food scores (4.7), Service (4.4), Ambience (5.4), and Value (3.6). Customer Satisfaction is 38.2%, indicating a mixed reception.
What are the main strengths customers appreciate at Wawa?
Customers often praise the friendly staff and the reliability of the food, with many finding the locations clean and convenient. Specific items like smoothies and the Cuban Panini receive positive mentions.
What are common issues reported by Wawa customers?
Some customers report issues with inconsistent service, including rude staff or long waiting times. Concerns about food order accuracy, portion sizes, and overall value for money are also frequently mentioned, alongside occasional cleanliness issues.