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oChef » Toppu – San Francisco
Toppu - San Francisco
Photo from Toppu
Toppu at a glance
San Francisco Chinatown
- 🥡 Chinese Restaurant
$$
Price per Person $21–$30
mentioned by 58 of the guests
#2011 out of 2403 places to eat in San Francisco
#217 Chinese Restaurant out of 276 in San Francisco
Good
6.4 out of 10
Food
Service
Ambience
Value
364
Reviews
59.6%
Satisfaction
Often praised
- Tasty cuisine
- Good service
Frequently criticized
- Hidden fees
- Poor value
The restaurant, a welcoming Chinese Restaurant in the heart of San Francisco’s vibrant Chinatown, offers a casual atmosphere perfect for any meal. Here at Toppu, you’ll discover a delightful spot where you can enjoy a quick bite or a leisurely dinner.
This inviting eatery provides a comfortable setting for you to savor authentic flavors.
Overview: Introducting Toppu
Toppu offers a culinary experience where many appreciate the flavorful dishes, particularly the dim sum and ramen. Guests often highlight the attentive and friendly service, contributing to a pleasant dining atmosphere.
However, some diners find the overall value proposition less appealing, often citing concerns about automatic gratuities. A few also noted issues with the atmosphere or specific service practices, which can detract from the experience.
Good
6.4
out of 10
364
Reviews
59.6%
Satisfaction
129
negative
18
neutral
217
positive
Toppu lands with an overall score of 6.4, placing it in the average range, and customer satisfaction sits at 59.6%, indicating a mixed reception. This assessment is drawn from 364 customer observations.
The Food (7.0) stands out as a clear strength, frequently praised for its quality and taste. Similarly, the Service (6.5) generally receives positive remarks for its attentiveness.
The Ambience (7.2) also contributes positively, though it’s worth noting some mixed feedback on specific aspects. However, the Value (3.2) is a significant area for improvement, often cited as a concern by patrons.
With 217 positive remarks against 129 negative ones, there’s a clear split in experiences, particularly regarding pricing practices.
What people like
- Flavorful Food Selection
- Attentive Service
- Clean Ambience
What people don't like
- Automatic Gratuity
- High Prices
- Billing Issues
Toppu presents a mixed experience, reflected in its recommendation score of 6.3. If you prioritize well-prepared food and generally attentive service in a pleasant setting, you’ll likely find aspects to enjoy here.
The culinary offerings are often a highlight for many. However, be mindful of the pricing structure and potential billing practices, as these are frequent points of contention.
It’s advisable to clarify gratuity policies upfront to avoid surprises, ensuring a smoother dining experience.
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Verdict: Our expert take on Toppu
Food (7 out of 10)
mentioned by 95% of the guests
When it comes to the food, many diners rave about the delicious offerings, contributing to a 7 score. Guests frequently praise flavorful dishes like the soup dumplings, ramen, and dim sum, often noting the freshness and good food quality. With 133 positive remarks out of 200 total, it seems theres plenty to savor on the menu.
However, the customer satisfaction sits at a more mixed 66.5%, with 54 negative comments highlighting some concerns. Some found the selection limited or the quality inferior, while others mentioned small portions or greasy' items. It appears consistency might be a bit of a challenge for some dishes.
Food
200
Reviews
66%
Satisfaction
54
negative
13
neutral
133
positive
Rating distribution
What people like
- Flavorful soup dumplings
- Incredible ramen
- Delicious dim sum
What people don't like
- Limited dim sum selection
- Inferior food quality
- Small portions
Often praised
- foodThe service was fast and friendly, and the atmosphere was clean and spacious. The food was served hot and tasted fresh. I particularly enjoyed the soup dumplings and the chicken fried rice, both of which were incredibly flavorful!
- ramenMy experience at this restaurant was excellent. It's a quiet and cost-effective spot offering delicious ramen and dim sum. The staff were friendly, and the food was superb.
- dim sumdim sum, all of which were delicious
- dumplingstheir dumplings are fantastic too
- fried riceTheir fried rice... is phenomenal!!
- Asian foodWe had stopped at another Chinese restaurant in Chinatown a couple of hours before, which was also a disappointment. We did find a place at Fisherman's Wharf with outstanding Asian food, but this particular visit to Chinatown was a letdown. I recall eating at the Golden Phoenix near the center of Chinatown years ago, and it had great food, but it's no longer there.
- FoodFood was great fast and warm
- Ramenbest Ramen I've ever had in my life
- UdonI've been going there for about two years. The food is great, with highlights like Udon and Sushi. The atmosphere is cool, quiet, and safe, fitting perfectly within Chinatown's historic neighborhood.
- beef ramenI ordered the beef ramen and it was perfect
Frequently criticized
- foodThe most frustrating part was the automatic 18% tip added to the bill without asking. When I tried to reduce the tip due to the poor service and bad food, my comments were ignored, and they insisted on the 18%. I will never return.
- Ramenthe Ramen had TOO much salt
- egg rollsthe egg rolls had a weird taste to them
- portion sizeWe had the San Francisco chicken udon, tonkatsu ramen, and unagi fried rice. Our only wish was that the portion size was a little larger.
- ramenThe ramen tasted like chicken broth
- wingswings costed 13 dollars and all I got was 4 wings
- Beef steak teriyakiBeef steak teriyaki was not good
- Chinese restaurantAnother disappointment
- Dim SumDim Sum, which are expensive and inferior quality
- bad quality foodBad quality food
If youre looking for a good meal with popular Asian dishes like ramen and dim sum, this spot often delivers. However, be aware that some experiences point to inconsistencies in quality and portion sizes. Its worth a try for the highlights, but manage your expectations for every dish.
Service (6.5 out of 10)
mentioned by 77% of the guests
Alright, lets talk about the service here! Its a bit of a mixed bag, with a score of 6.5 which is pretty average, and customer satisfaction sitting at a 65.1% mixed rating. Many folks have had great experiences, praising the friendly staff who are often described as attentive and quick.
Youll find plenty of comments about "good customer service" and feeling welcomed, with 56 positive remarks out of 86 total. However, its not all sunshine and rainbows. About 30 negative comments highlight some serious concerns.
Some customers reported rude customer services and even dishonest practices, particularly around added the tip without clear communication. There are also mentions of frustrating waiting time and feeling mislead, which definitely puts a damper on the experience.
Service
86
Reviews
65%
Satisfaction
30
negative
0
neutral
56
positive
Rating distribution
What people like
- Friendly, attentive staff
- Quick service
- Good customer service
What people don't like
- Dishonest billing practices
- Rude service
- Long waiting times
Often praised
- serviceI enjoyed amazing dim sum in a warm and inviting atmosphere. The service was attentive and friendly. Every dish was fresh, flavorful, and beautifully prepared, making this a must-visit spot for dim sum lovers!
- staffthank the staff for their service as they were timely and friendly
- waitressMy experience at this restaurant was super yummy! The waitress was kind, and even though the place was empty on a Tuesday evening, the pork buns were SO GOOD. Overall, it was a very lovely experience.
- ServiceService was excellent.
- customer serviceThe customer service was great
- attentionlo mejor es la atención
- attentivewere very attentive
- come back againI would come back again!
- familythey are super great people
- flexible with ordervery flexible with our order
Frequently criticized
- serviceVery bad service
- tipchanged and charged me higher tip without asking
- Horrible serviceThey also did not supply water and insisted on us getting a bottle. Horrible service. Will NEVER come here again, and I hope Google takes these reviews seriously.
- ServiceService:1
- added the tipadded the tip without telling us
- bathroom policytold I needed to buy something to use the bathroom
- bottled waterInsisted on serving us bottled water
- credit card receiptsgave us just the credit card receipts with empty tip field
- deliverythis place has the worst delivery food
- dishonestVery dishonest
So, should you go? The service can be genuinely friendly and efficient, making for a pleasant visit. But youll want to keep an eye on your bill, as some customers have reported issues with automatic tips and other billing practices.
If youre okay with being vigilant, you might have a great time, but be aware of potential transparency issues.
Ambience (7.2 out of 10)
mentioned by 30% of the guests
When it comes to the vibe, this place generally hits the mark! With a solid score of 7.2 and customer satisfaction at 72.4%, its clear most folks enjoy the setting. Based on 29 comments, with 21 positive remarks, many rave about the great location and appreciate the quiet and clean feel.
The cozy atmosphere and cool vibe often make for a fantastic overall experience. However, not everyone was completely charmed. A handful of the 29 comments, specifically 5, mentioned some drawbacks.
A few found there wasnt much of an atmosphere or described it as a weird dining experience. Concerns also popped up about loud beeping and the tricky no parking situation.
Ambience
29
Reviews
72%
Satisfaction
5
negative
3
neutral
21
positive
Rating distribution
What people like
- Great location
- Quiet, clean vibe
- Cozy atmosphere
What people don't like
- Loud beeping
- No parking
- Lacking atmosphere
Often praised
- atmosphereMy experience at this restaurant was fantastic! I was impressed by the amazing service and the delicious food, all within a great atmosphere. It's hard to ask for more than what this place offers.
- locationGreat location if you are staying in town
- placeI think this place is very underrated
- quietclean nice and quiet place
- areaThe area is loud and full of life and music
- cleanclean nice and quiet place
- cleanlinesslieu très propre
- experienceWas a great experience overall
- neighborhoodNeighborhood Historic
- niceclean nice and quiet place
Frequently criticized
- atmosphereNice much of an atmosphere
- loud beepingloud beeping with the doors open
- no parkingit’s no parking around
- weird dining experiencemakes it for a weird dining experience
If youre seeking a spot with a generally pleasant and clean atmosphere in a great location, youll likely be happy here. Just keep in mind that some visitors noted issues with noise or parking, and a few felt the vibe wasn't quite there.
Value (3.2 out of 10)
mentioned by 37% of the guests
When it comes to value, a few guests have found some bright spots, noting reasonable price and even calling it a cost spot for what you get. Some felt the prices were fair for the quality of food, with one even declaring it the best 20 dollars spent. These positive sentiments, though few, highlight that some diners did find good value here.
However, the overall picture for value is quite challenging, with a score of 3.2 (which is poor) and customer satisfaction at a low 14.3%. A significant number of comments, 40 out of 49, expressed frustration over automatic 18% gratuity, expensive dishes, and feeling overcharged. Many felt the restaurant was pricey and not worth the money, especially due to undisclosed charges.
Value
49
Reviews
14%
Satisfaction
40
negative
2
neutral
7
positive
Rating distribution
What people like
- Fair pricing
What people don't like
- Automatic gratuity
- Overpriced items
- Hidden charges
Often praised
- priceMy experience at this restaurant was fantastic! The food was amazing, served fast and hot, and at a great price. The service was equally impressive, with the friendliest staff checking on us multiple times.
- cost spotcost spot
- good pricestienen buenos precios
- pricesThe prices are fair for how good the food is.
- reasonable priceat a reasonable price
- tipthey did not add the tip in. There is a tip scale at the bottom
Frequently criticized
- gratuitygratuity added - just 2 people for lunch. This isn't displayed anywhere
- priceit's overpriced for what it is
- 18% tipThe food was mediocre, and I would hard pass and avoid this place. What stood out negatively was their attempt to slip an 18% tip onto a split bill. They added the tip without informing us and then tried to act as if it was normal practice.
- tipwas changed 18% for a tip and didn’t feel right
- 20% tipautomatically charge you 20% tip without warning
- automatic 18% gratuitycharged us an automatic 18% gratuity
- automatic gratuityexpect to pay their automatic 18% gratuity
- automatic tiptell people that u do an automatic tip
- billpresented a bill with a gratuity added
- bottle of Sapporo7 dollars for a bottle of Sapporo was a bit much
If youre considering a visit, be aware that value is a major concern for many. While a few found the pricing fair, the overwhelming sentiment points to issues with automatic gratuity and high costs. You might find the experience disappointing if youre looking for transparent and reasonable pricing.
How are the prices at Toppu?
You’re looking at roughly 28 per person – reported by 58 diners. That puts it in the $21–$30 category. For a Chinese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average sits at 28, we see a good number of guests spending in the $11–$20 range, suggesting some great value options. Yet, there are also those who splurge a bit more, showing a nice spread of choices.
Here’s a quick look at what guests spend per person, based on the latest 58 reviews.
How this restaurant’s value compares to similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Chinese Restaurant, especially considering the range of spending options available to guests.
Customer Reviews: what people think about Toppu
Price per Person
- $21–$30
Visit Type
- Tourist Experience
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
10
A Gem for Ramen and Dim Sum Lovers!
My experience at Toppu Ramen & Dim Sum while exploring San Francisco was absolutely wonderful. I ordered the beef ramen, and it was perfect from start to finish. The broth was rich and flavorful without being too heavy, the noodles were just the right amount, and the toppings, especially the egg and beef, tied it all together beautifully.
We also tried the gyoza and enoki mushrooms, which were both delicious. For drinks, my partner got a cold Sapporo while I had a lychee drink that was fun and interactive. The service was outstanding; our server was incredibly kind, attentive, and genuinely welcoming, which made the meal even better.
The atmosphere is cozy but lively, making it a great place to sit down and enjoy a hearty meal. Portions were generous, and everything tasted fresh. This is definitely a spot I would recommend for both locals and tourists, whether you are after a casual lunch, a cozy dinner, or a quick stop during your city adventures.
- beef ramen10
- broth9
- noodles8
Price per Person
- $21–$30
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
6
Disappointing Auto-Gratuity Policy
My experience at this restaurant was okay in terms of food, but significantly marred by the service. I ordered the vegetarian shoyu, and found the soup to be tasty and the noodles good. However, I felt it could have used more tofu.
The main issue, and the reason for my low rating, was the unexpected gratuity that was automatically added to the bill for just two people at lunch. This charge was not clearly indicated on the menu or anywhere else. After paying with my credit card, a second slip with a tip field also appeared.
While I understand restaurants have the prerogative to implement a minimum gratuity, it needs to be made very clear to customers beforehand.
- vegetarian shoyu6
- Soup8
- noodle7
- bill2
- gratuity2
- tip field3
Visit Type
- Casual Outing
Group Type
- Family
Group Size
- Couple
Service Type
- Dine-in
9
Great Food and Service!
My daughter and I had a very good experience at the restaurant. The service was very kind and attentive, and the food was both good and quick. 😀
- service9
- food8
- speed8
Price per Person
- $31–$40
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
9
Fire Kimchi Soup and Great Service!
My experience at the restaurant was fantastic. The Kimchi soup with rice was absolutely fire, and the food in general was great, fast, and warm. The service was A1, perfect for a quick, good bite.
I also enjoyed the Udon. Despite some past reviews mentioning financial struggles, the food was good, and I definitely recommend it. Coming from Los Angeles, it was just as good as home.
- Kimchi soup10
- Food9
- Service10
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Superb refined cuisine, highly recommended!
My experience at the restaurant was fantastic. We received a very good welcome, and the place was very clean. The cuisine was truly superb and refined.
We recommend it without hesitation.
- welcome9
- cleanliness10
- cuisine10
What Toppu offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Wine
- Beer
- Small plates
- Vegetarian options
- Quick bite
Dining options
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Pets
- Dogs allowed outside
Atmosphere
- Casual
FAQs
Is Toppu Ramen And Dim Sum House accessible for all guests?
Yes, you’ll find that Toppu Ramen And Dim Sum House is designed with accessibility in mind. It features a wheelchair accessible entrance, wheelchair accessible seating, and a wheelchair accessible restroom, ensuring a comfortable visit for everyone.
What dining and service options are available at Toppu Ramen And Dim Sum House?
At Toppu Ramen And Dim Sum House, you have several convenient choices. You can enjoy dine-in table service for lunch, dinner, or dessert, or opt for takeout, delivery, or no-contact delivery. Vegetarian options and small plates are also available for you to explore.
What is the overall verdict for Toppu?
Toppu holds an overall score of **6.4**, indicating an average experience. While **Food** (7.0) and **Ambience** (7.2) are generally well-regarded, **Service** (6.5) is mixed, and **Value** (3.2) is a notable concern for many diners.
What kind of food can I expect at Toppu?
Diners often praise Toppu for its flavorful Asian dishes, with particular highlights on items like dim sum, ramen, and fried rice, which are frequently described as delicious and well-prepared.
Are there any common issues to be aware of regarding pricing?
Some customers have reported concerns about automatic gratuities and perceived high prices for certain items. It’s recommended to review your bill carefully and clarify any charges.