Highlights
- Great coffee
- Great tea selection
oChef » The Coffee Bean & Tea Leaf – Las Vegas
The Coffee Bean & Tea Leaf - Las Vegas
Photo from The Coffee Bean & Tea Leaf
The Coffee Bean & Tea Leaf at a glance
Las Vegas Summerlin
- ☕ Café
$
Price per Person $1–$10
mentioned by 41 of the guests
#135 out of 192 places to eat in Las Vegas
#10 Café out of 14 in Las Vegas
Average
5.9 out of 10
Food
Service
Ambience
Value
253
Reviews
53.4%
Satisfaction
Often praised
- Quality drinks
- Good service
- Cozy atmosphere
Frequently criticized
- Service issues
- Bad smells
- Order mistakes
The cafe The Coffee Bean & Tea Leaf in vibrant Las Vegas, nestled in the charming Summerlin neighborhood, invites you to discover a truly exceptional coffee experience. You’ll find a welcoming spot where the aroma of freshly brewed coffee fills the air, promising a delightful quick bite or a relaxing moment.
It’s a perfect place to unwind, offering you a great coffee selection that stands out.
Overview: Introducting The Coffee Bean & Tea Leaf
The Coffee Bean & Tea Leaf provides a generally pleasant environment, with many enjoying the warm interior and convenient outdoor seating. However, some visits are affected by concerns regarding cleanliness and occasional unpleasant odors.
While the staff often earns praise for being friendly and professional, there are instances where service experiences are less consistent. Fortunately, the quality of their beverages and food items usually makes a good impression.
Average
5.9
out of 10
253
Reviews
53.4%
Satisfaction
105
negative
13
neutral
135
positive
The Coffee Bean & Tea Leaf registers an overall score of 5.9, placing it in the average category. Customer satisfaction stands at 53.4%, indicating a mixed reception among patrons.
This assessment is drawn from 253 customer opinions, comprising 135 positive remarks and 105 negative observations, suggesting a fairly balanced but not overwhelmingly positive sentiment. Diving into specifics, the Food (6.7) is a clear strong point, often described as tasty and high quality.
However, Ambience (6), Service (5), and Value (5.1) all hover around the average mark. While the food generally satisfies, the other aspects suggest areas where the experience could be more consistently positive for visitors.
What people like
- Quality beverages and food
- Friendly, professional staff
- Warm, inviting interior
What people don't like
- Inconsistent service experiences
- Occasional unpleasant odors
- Order accuracy issues
For those prioritizing a good cup of coffee and quality food items, The Coffee Bean & Tea Leaf is a reasonable choice. With a recommendation score of 6.1, it suggests a generally acceptable experience, especially if you catch them on a good day.
However, be prepared for potentially inconsistent service and occasional issues with the environment. If you value a consistently smooth experience across all aspects, you might find it a bit hit-or-miss.
It’s worth a visit for the core offerings, but manage expectations for everything else.
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Verdict: Our expert take on The Coffee Bean & Tea Leaf
Food (6.7 out of 10)
mentioned by 81% of the guests
Based on 108 comments, the food experience here generally hits the spot, earning a solid 6.7 score. Many rave about the delicious coffee, tasty pastries, and superb blended cold drinks. You'll also find heavenly tea and great options for vegetarians, making it a reliable choice for a quick bite or a refreshing beverage, with 69 positive remarks.
However, with 33 negative comments, there are some areas for improvement, reflected in the 63.9% customer satisfaction. Some found the coffee stale or poorly made, while pastries and the food menu sometimes fell short. Issues like over-sweetened drinks and inconsistent quality suggest that not every item is a winner.
Food
108
Reviews
63%
Satisfaction
33
negative
6
neutral
69
positive
Rating distribution
What people like
- Coffee is delicious
- Pastries are tasty
- Blended drinks superb
What people don't like
- Coffee poorly made
- Food menu limited
- Drinks over sweetened
Often praised
- coffeeBest coffee since was before the mermaid
- foodThe food they sell is very tasty and high quality
- cold brewI especially appreciate that they put the cold brew in a circulator, as it makes a huge difference. While Starbucks has always had great cold brew, this new addition at CBTL is a solid step up.
- oat milkAnd they have oat milk, which if you diabetic, type 1 or 2, it's a nice choice of creamer
- chaiI got a chai and it is more tea forward than sweet
- dessertsThe drinks and desserts always hot, new and tasty
- pastriesThey are all a quality step up from other chains in freshness and taste.
- Coffee BeanThis place is my go-to after a stressful Costco run. Thanks for being you, Coffee Bean.
- FoodFood:4
- Recommendation for vegetariansRecommendation for vegetarians:Highly recommend
Frequently criticized
- coffeeI waited in line for 37 minutes just to get 2 coffees. They have these ugly cup holders where they put my cups, and when I was driving home, one of the coffees fell on the seat. Now my car will smell like coffee until I get it cleaned up.
- foodAll little issues that shouldn’t happen when paying money for a product like this. Wrong sizes, to adding whip to drinks after I said no whip to it and today waiting for a much longer time for food which didn’t come with the sauce while people behind me honked. Like I said all small issues that shouldn’t happen.
- half-decaff Americanothe 2 Americano's contained half&half
- $9 sandwichthe $9 sandwich was disgusting
- Carmel macchiatoall I wanted was a Carmel macchiato
- StarbucksIt's just not my deal, and nothing I've had here has been outstanding. And yes, Starbucks sucks.
- add onsstaff forgot my add ons in my drink
- breadBread soggy and not even edible
- chai latteIt was made completely wrong
- coffeesboth coffees were poorly made
If you're looking for a good coffee, tasty pastries, or a refreshing blended drink, this spot is worth a try. However, be mindful that some food items and certain coffee preparations might be inconsistent, so stick to their strengths for the best experience.
Service (5 out of 10)
mentioned by 77% of the guests
When it comes to service, there are definitely some shining moments! Many folks rave about the terrific baristas and friendly staff who often get orders just right and provide great customer service. Youll find praise for quick service and accommodating employees, making it feel like a reliable place to grab your coffee.
With 42 positive remarks, its clear many appreciate the effort. However, the experience isn't always smooth sailing, as reflected by a score of 5 and 44.2% customer satisfaction, which falls into the mixed category. There are quite a few complaints, with 51 negative opinions highlighting issues like frustrating waiting times, order accuracy problems, and even some rude employees.
Communication and staffing issues also pop up, suggesting inconsistency in the service experience.
Service
95
Reviews
44%
Satisfaction
51
negative
2
neutral
42
positive
Rating distribution
What people like
- Friendly, quick staff
- Great customer service
- Accommodating baristas
What people don't like
- Long wait times
- Inaccurate orders
- Rude employees
Often praised
- staffThe staff here are incredibly friendly, accommodating, and professional. They are great.
- serviceI thoroughly enjoyed the great coffee and the blueberry muffin, which were both delicious. The service was also commendable. However, the overwhelming negative aspect was the atmosphere.
- MarshaParticularly Marsha!
- ServiceService:4
- Wait timeWait time:No wait
- accommodating and quickOverall, accommodating and quick
- appThey have a decent app with frequent user points and rewards.
- baristathe barista who helped us was super nice
- baristasthe baristas are terrific
- baristas and staffNice, friendly baristas and staff.
Frequently criticized
- serviceI’ve always enjoyed Coffee Bean, but this visit was a letdown. The person preparing the coffees had a noticeably poor attitude; despite saying thank you three times, I received no acknowledgment or response. To make matters worse, both coffees were poorly made.
- waiting timeAll little issues that shouldn’t happen when paying money for a product like this. Wrong sizes, to adding whip to drinks after I said no whip to it and today waiting for a much longer time for food which didn’t come with the sauce while people behind me honked. Like I said all small issues that shouldn’t happen.
- customer serviceThe customer service has gone down the tubes.
- order accuracytwo coffees and two twists- which, unbeknownst to me turned out to be only one twist
- staffI am thankful they remade the drink, and the remade drink tasted perfect. The quality of the drinks is good when made correctly, but I wish the service was better as the staff was not very polite.
- apologyslapped it on the counter no apology no smile
- app scannerapp scanner rarely works
- app specialsThe wait times were ridiculous, and their app scanner rarely worked. To make matters worse, they pick and choose which specials to honor in the app.
- attentionA male employee just stood there like a dead tree, with no smile and no hello. I ordered my drink, but he didn't even pay attention. I repeated it twice and even tipped him, but received no thank you and no smile.
- attitudeWhen ordering a large size, it felt like they tried to trick customers into ordering an extra large. The owner's demeanor was unpleasant. We used to visit twice a day, but after the owner started charging more for our special order drink, I was appalled.
If youre lucky, youll encounter friendly, efficient staff who make your day. But be prepared for potential hiccups like long waits or incorrect orders. Its a bit of a gamble, so manage your expectations, especially if youre in a rush.
Ambience (6 out of 10)
mentioned by 38% of the guests
The ambience here presents a bit of a mixed bag, landing an average score of 6 and a mixed customer satisfaction of 55.3%. Many patrons genuinely love the welcoming vibe and atmosphere, often praising the comfortable bar seating, clean restrooms, and pleasant outdoor areas. The interior is frequently described as warm, inviting, and well-maintained, with just the right music volume, based on 21 positive remarks.
However, not everyone is thrilled. Some find the atmosphere gloomy or needing an upgrade, with concerns about exposed wires and unpleasant smells from cleaning solutions overpowering the coffee aroma. There are also mentions of issues like dirty tables, smoking, and even creepy people in the surrounding area, noted in 16 negative comments.
Ambience
38
Reviews
55%
Satisfaction
16
negative
1
neutral
21
positive
Rating distribution
What people like
- Warm, inviting atmosphere
- Clean restrooms
- Comfortable seating options
What people don't like
- Unpleasant cleaning smells
- Gloomy, needs upgrade
- Dirty tables, smoking
Often praised
- atmosphereThis is a very nice place, small and warm. I like to visit there every week and enjoy their coffee and desserts.
- AtmosphereAtmosphere:4
- area outsideNice area outside with a few tables
- bar seatingCoffee Beans had bar seating and tables
- cleanlinessThey also keep the place extremely clean.
- interiorIt feels warm and inviting inside with comfortable table seating and pleasant lighting.
- localsWhen Covid was going on, we were allowed to walk through the drive-through, and this helped make life a bit more peaceful. The locals are often here having a coffee and enjoying one another’s company. The food they sell is very tasty and high quality.
- locationsThe world needs more locations!
- music volumeThe volume level of their music is just right
- outdoor seatingThere is outdoor seating with umbrellas for shade making it very dog friendly.
Frequently criticized
- areathe area has some creepy people hanging around
- atmosphereThe atmosphere needs a cozy touch and upgrade
- cleaning solution smellwhatever cleaning solution they use smells terrible
- dirty mopsmelled like dirty mop
- dirty tableWe asked for a dirty table to be cleared.
- dogs allowedClearly indicates no dogs allowed in store, yet still allowed one in
- exposed wiresthose outlets with their exposed wires
- gloomyIt's kind of gloomy here.
- sit outsidesit outside in the freezing cold
- smellit stunk soo bad we had to leave
If you're looking for a generally cozy spot with good seating and cleanliness, it might hit the mark. However, be aware that some experiences mention off-putting smells or a less-than-ideal surrounding area, so it could be a bit of a gamble.
Value (5.1 out of 10)
mentioned by 14% of the guests
While the overall value experience is a bit of a mixed bag, with a score of 5.1 and customer satisfaction at a low 25%, there are some definite upsides. Guests really appreciate the free rewards program and the convenient parking options, including plenty of free parking space. These positive points, noted in 3 out of 12 total comments, certainly make a difference.
However, the value proposition takes a hit when it comes to pricing. Several customers were shocked at the price, particularly when charged for what felt like an extra powder or for a $6 drink that didn't meet expectations. There were also concerns about revenue calculations and perceived discrepancies in pricing, as noted in 5 negative remarks.
Value
12
Reviews
25%
Satisfaction
5
negative
4
neutral
3
positive
Rating distribution
What people like
- Rewards program
- Free parking
What people don't like
- High prices
- Extra powder charges
- Price discrepancies
Often praised
- Parking optionsParking options:Free parking lot
- Parking spaceParking space:Plenty of parking
- rewards programI am a big fan of joining any free rewards program.
Frequently criticized
- priceShe told me the total, I ask her what the price that she ringing up. She said $12.99. I should here the prince at the bottom was $11.99. She said that was not the price of the unit. I ask her was she going honor the price
- $6 drinkI threw away a $6 drink
- extra powdercharge as if it's an extra powder
- revenue400 in revenue every over 3 dollars is crazy
If youre looking for convenience like free parking and rewards, youll find some value here. However, be prepared for potentially higher prices, especially for add-ons, as this seems to be a common point of contention. It might be worth checking the final bill carefully before you commit.
How are the prices at The Coffee Bean & Tea Leaf?
Expect to pay about $10 per person, based on 41 reviews. That places it in the $1–$10 category. For a Cafe, it’s fair – not the cheapest, but reasonable for quick bites.
Looking at the price distribution, most diners (30 out of 41) stick to the $1–$10 range, with a few venturing slightly higher. This shows prices mostly cluster around the budget-friendly side, rather than being widely spread across premium options.
This chart shows what people usually spend per person, using the 41 most recent reviews.
Heres how this Cafes value for money stacks up against similar spots in Las Vegas.
Overall, we think the pricing here feels quite fair for a Cafe, especially given the options available. Its a solid spot if youre looking for good value in Las Vegas.
Customer Reviews: what people think about The Coffee Bean & Tea Leaf
Price per Person
- $1–$10
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
9
Cozy spot with great coffee and desserts
This is a very nice place, small and warm. I like to visit there every week and enjoy their coffee and desserts. The stuff are very nice and welcome me every time I enter.
The drinks and desserts are always hot, new and tasty. Thank you for your great hospitality.
- coffee9
- desserts9
- stuff10
Visit Type
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
6
Good food, poor service and atmosphere
My wife and I visited your cafe. We requested a dirty table to be cleared. The waitress did not smile or offer any pleasantries, walking past stone-faced and brushing crumbs onto the chair.
Despite thanking her, there was no verbal response. The atmosphere felt rather gloomy, which is not ideal for mornings that should bring a good mood. Additionally, the exposed wires on the outlets could be improved with a painting or poster.
I will return next time to check for smiles.
- smiles6
- dirty table2
- waitress1
- gloomy3
Price per Person
- $1–$10
Visit Type
- Regular Visit
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Consistently Great Coffee Bean Experience
I really like this Coffee Bean location. I've visited many times and appreciate that it has its own parking lot, separate from the sometimes chaotic Costco nearby. I've always been a big fan of this coffee chain due to its consistency.
Their flavored powders, including the "no sugar added" options, add a unique richness to drinks that other chains lack. This specific store has consistently provided a five-star experience. The interior is warm and inviting, with comfortable seating and pleasant lighting.
The music volume is just right, allowing for easy conversation. The restrooms are always clean. They offer dog-friendly outdoor seating with umbrellas and are also dog-friendly inside, provided you follow their guidelines, which I appreciate.
My usual order is an iced blended vanilla with extra vanilla, and I love it. Their pastries and hot breakfast sandwiches are also a quality step up in freshness and taste compared to other chains. The app is decent, offering points and rewards for frequent users, which I always enjoy.
The staff are incredibly friendly, accommodating, and professional, and they keep the place extremely clean. Thank you! There's free parking directly in front and a drive-thru available.
- consistency10
- flavored powders9
- store experience10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Terrible Customer Service and App Issues
My experience at this restaurant was marked by terrible customer service. The wait times were ridiculous, and their app scanner rarely worked. To make matters worse, they pick and choose which specials to honor in the app.
- customer service1
- wait times1
- app scanner2
Price per Person
- $21–$30
Visit Type
- Regular Visit
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Dine-in
Noise Level
- Moderate
1
Worst Service Ever at CBTL
I've been going to CBTL for years and always order the same simple Ice coffee. However, this location is new to me and BOY! The service was the worst ever.
A male employee just stood there like a dead tree, with no smile and no hello. I ordered my drink, but he didn't even pay attention. I repeated it twice and even tipped him, but received no thank you and no smile.
Then, the girl made my drink, and it was totally WRONG. She blamed it on him. When she re-made it, she slapped it on the counter with no apology and no smile.
I thanked her, but she ignored me. I thanked her again, and she still ignored me, with no smile, etc. It was unbelievable!
The worst service ever; I should have taken my tip back!
- service1
- male employee1
- attention1
What The Coffee Bean & Tea Leaf offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Wi-Fi
Offerings
- Quick bite
- Coffee
Dining options
- Seating
- Lunch
- Breakfast
- Dessert
Service Options
- Drive-through
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Cozy
- Casual
- Quiet
- Trendy
FAQs
What kind of atmosphere can you expect at The Coffee Bean & Tea Leaf?
When you visit The Coffee Bean & Tea Leaf, you’ll step into a cozy and casual atmosphere. It’s often quiet, making it a great spot for relaxation or getting some work done. The trendy vibe ensures you feel comfortable whether you’re grabbing a quick coffee or settling in for a longer stay.
What service and dining options are available at The Coffee Bean & Tea Leaf?
The Coffee Bean & Tea Leaf provides a variety of convenient service options, including drive-through, takeout, and delivery. If you prefer to stay, you can enjoy dine-in or outdoor seating. They offer breakfast, lunch, and dessert, with plenty of seating available for you.
How does The Coffee Bean & Tea Leaf generally perform?
The restaurant holds an overall score of 5.9. While **Food** scores well at 6.7, **Ambience** (6), **Service** (5), and **Value** (5.1) are considered average, indicating room for improvement in these areas.
What do customers appreciate most about The Coffee Bean & Tea Leaf?
Patrons frequently praise the quality of the coffee and food items, noting them as tasty and high quality. Many also highlight the friendly and professional **staff** and the warm, inviting **interior** as positive aspects.
Are there any common complaints about The Coffee Bean & Tea Leaf?
Some customers have reported issues with inconsistent **service**, including poor attitudes and order inaccuracies. Concerns about the **Ambience** have also been raised, specifically regarding cleanliness and occasional unpleasant smells.