Highlights
- Great coffee
- Great tea selection
oChef » The Brim – Seattle
The Brim - Seattle
Photo from The Brim
The Brim at a glance
Seattle Belltown
- ☕ Café
$$
Price per Person $11–$20
mentioned by 32 of the guests
#667 out of 858 places to eat in Seattle
#69 Café out of 84 in Seattle
Good
6.6 out of 10
Food
Service
Ambience
Value
141
Reviews
61.7%
Satisfaction
Often praised
- Stunning views
- Exceptional drinks
- Friendly service
Frequently criticized
- Pricey coffee
- Inconsistent quality
- Long waits
The cafe in Seattle’s vibrant Belltown neighborhood offers you a delightful escape. Step into The Brim Coffee Shop at the Edgewater Hotel, where you’ll discover a cozy and casual atmosphere perfect for a quick bite or a relaxing break.
Known for its great coffee, this trendy spot also boasts an impressive tea selection. Whether you’re starting your day with breakfast or simply seeking a warm beverage, you’ll find a welcoming experience here.
Overview: Introducting The Brim
The Brim offers a truly captivating experience, largely thanks to its stunning view and inviting attached space. Many guests appreciate the warm atmosphere, often highlighting the friendly barista interactions and overall good customer service that makes a visit pleasant.
It’s a spot where the setting often elevates the simple pleasure of a beverage. However, guests should be aware of some potential drawbacks.
The pricey coffee and unexpected parking costs can impact the overall value. Some experiences mention a long wait and occasional issues with baristas tone, suggesting service can be inconsistent, and the coffee itself sometimes falls short.
Good
6.6
out of 10
141
Reviews
61.7%
Satisfaction
41
negative
13
neutral
87
positive
The Brim achieves an overall Restaurant Score of 6.6, placing it squarely in the average category, with Customer Satisfaction at a mixed 61.7%. This indicates a balanced experience for many.
A standout feature is the Ambience (8.5), which customers consistently praise, making it a significant draw. This positive sentiment is reflected across 141 customer observations, with 87 positive remarks.
While the setting shines, other areas present a more varied picture. Food (5.6) and Service (5.4) both land in the average range, suggesting they are generally acceptable but not exceptional.
The primary area for improvement appears to be Value (3.9), which customers frequently find lacking. These insights are drawn from 41 negative comments, highlighting specific areas that could enhance the overall experience.
What people like
- Stunning views
- Exceptional drinks
- Friendly service
What people don't like
- Pricey coffee
- Inconsistent coffee quality
- Long waits
With a Recommendation Score of 6.6, The Brim presents a mixed bag. It’s certainly worth considering if you prioritize a beautiful setting and specific specialty drinks.
The stunning views and cozy atmosphere are consistently praised, making it an ideal spot for a relaxing break, provided you manage expectations for other aspects. However, be prepared for potentially pricey coffee and possible long wait times, as well as inconsistent coffee quality.
If your main goal is a quick, affordable, and consistently excellent coffee experience, you might find it falls short. It’s best for those seeking a scenic escape with a beverage, rather than a purely functional coffee stop.
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Verdict: Our expert take on The Brim
Food (5.6 out of 10)
mentioned by 76% of the guests
When it comes to the food and drinks, opinions are a bit of a mixed bag, with a score of 5.6 and customer satisfaction at 43.9%. Based on 41 comments, with 18 positive remarks, many folks really enjoyed specific items like the Sugar Free Vanilla Latte, cold brew, and exceptional drinks such as the strawberry fields mocha. The food, in general, also received positive mentions.
However, theres definitely room for improvement. Some customers found the ice coffee lacking in ice, and others were disappointed by the limited cupcakes, desserts and coffee options. A few even mentioned burnt coffee or that it burnt my mouth, ' which is certainly not ideal.
Stocking issues, like not having vanilla, also came up in 13 negative remarks.
Food
41
Reviews
43%
Satisfaction
13
negative
10
neutral
18
positive
Rating distribution
What people like
- Exceptional drinks offered
- Good food options
What people don't like
- Coffee often burnt
- Limited food variety
- Basic coffee choices
Often praised
- coffeeMy experience at this restaurant was wonderful. I had coffee and delighted in the wonderful lobby. I can't complain about a single thing; it was wonderful and beats Starbucks every time.
- foodIt's a great place to grab a warm beverage and warm up by the giant windows. The atmosphere was wonderful, and the food was great.
- Sugar Free Vanilla Lattea Sugar Free Vanilla Latte
- T-shirts, souvenirs, and small goodsmany other items like T-shirts, souvenirs, and various small goods
- cold brewI had a cold brew, which was pretty good.
- drinksGood drinks
- exceptional drinksThey made exceptional drinks as well!
- matcha drinka lovely matcha drink-which was delicious!
- salted caramel latteand the salted caramel latte.
- strawberry fields mochaStrongly recommend the strawberry fields mocha
Frequently criticized
- coffeeThe service was nonexistent, and the advertising was deceptive. I was served bad, burned, overpriced coffee. To make matters worse, they didn't even have vanilla in stock.
- foodthere is not even food there
- awfulThe coffee was awful
- burntthe coffee shots were clearly burnt
- burnt my mouthactually burnt my mouth
- coffee optionsthe coffee options were very basic
- cupcakes, dessertsweren’t any cupcakes, desserts to eat and drink coffee
- ice coffeeForget about getting an ice coffee. They barely have ice
- matcha qualitythe matcha wasn’t very good
- vanillacouldn’t bother to keep vanilla of all things stocked
If youre looking for a specific, well-made specialty drink or a quick bite, you might find something to enjoy. However, if youre hoping for a wide variety of food, consistent coffee quality, or extensive basic coffee options, you might want to manage your expectations.
Service (5.4 out of 10)
mentioned by 62% of the guests
When it comes to service, many guests have found bright spots, praising the friendly baristas and kind waitstaff who offer excellent customer service. Shout-outs often go to managers and staff for being incredibly sweet, making suggestions, and patiently answering questions. With 17 positive remarks, there's definitely a warm side to the experience.
However, the service experience is quite a mixed bag, with a score of 5.4 and customer satisfaction at 45.9%. Some folks encountered unwelcoming greetings, rude staff, and even a main lady who was rather unpleasant. Long waits for coffee and a general lack of urgency were also noted in 18 negative observations.
Service
37
Reviews
45%
Satisfaction
18
negative
2
neutral
17
positive
Rating distribution
What people like
- Friendly baristas
- Helpful staff
- Excellent service
What people don't like
- Unwelcoming greetings
- Rude staff
- Long wait times
Often praised
- serviceThe service and food received good ratings
- managerThe manager was friendly and inviting.
- baristaFinding a seat is very easy. The coffee is strong and okay, and the barista is nice. Just look at that view!
- customer servicegave excellent customer service
- customersThey take such good care of their customers
- friendly baristaOur barista’s name was Jin and they were so friendly!
- lobby hoursMy experience was with the coffee, which was kinda pricey at $7-8, but the view is worth it. I appreciated that I could stay in the lobby longer than the coffee shop’s hours. A special shoutout to the barista who gave me a sparkling peach sample!
- menuknows his menu
- questionsalways answer questions patiently and with kindness and knowledge
- sparkling peach samplebarista who gave me a sparkling peach sample
Frequently criticized
- serviceIncorrect order took three attempts to correct
- baristas tonefelt disrespected with our baristas tone
- closure timethey said they closed at 3PM
- coffee skillsneeds to be retrained on her coffee skills
- employeesEmployees have a bad attitude.
- expectationsTo my further disappointment, there were no cupcakes or desserts available, which meant I couldn't fully relax with my coffee. While the place is beautiful, I wouldn't recommend driving such a long distance as it didn't live up to my expectations.
- greetingno “Good Mornings” or even a greeting
- hostess behaviorthe horrible hostess behavior
- lack of urgencyshe had no sense of urgency
- long waitWaited in line for 28 minutes
If youre hoping for consistently stellar service, you might find it hit-or-miss here. While some staff are genuinely wonderful, be prepared for potential long waits or less-than-friendly interactions, especially if youre in a hurry.
Ambience (8.5 out of 10)
mentioned by 82% of the guests
When it comes to ambience, this spot truly shines! With a good score of 8.5 and an excellent customer satisfaction rating of 91.1%, its clear most visitors are charmed. Based on 51 positive opinions out of 56 total, guests rave about the "beautiful lobby" and "wonderful views, " often highlighting the "cozy seating area" and "quiet ambiance" that make it such a delightful place to relax.
However, its not entirely perfect, with 5 negative opinions noting a few minor issues. Some found the atmosphere a bit cold or wished for no music to enhance the vibe. A few also mentioned that there werent "many tables with views, " which can be a slight disappointment if youre hoping to snag a prime spot.
Ambience
56
Reviews
91%
Satisfaction
5
negative
0
neutral
51
positive
Rating distribution
What people like
- Stunning water views
- Cozy lobby atmosphere
- Peaceful quiet ambiance
What people don't like
- Can be cold
- Lack of music
- Limited window tables
Often praised
- viewAny kind of coffee will taste so much better with this view!
- viewsIt was quiet and with few people, creating a peaceful atmosphere. I enjoyed the good drinks and the amazing views. It's a great place to grab a warm beverage and warm up by the giant windows.
- atmosphereThe café itself offers more than just coffee; you can also find T-shirts, souvenirs, and various small goods. Altogether, it’s a wonderful spot to relax, enjoy a coffee, and soak in the cozy atmosphere.
- coffee shopMy experience at this cute little coffee/gift shop was pleasant. I was able to sit in the lobby of the hotel and enjoy a great view.
- gift shopshowed me around the gift shop
- Beautiful placeBeautiful place
- Edgewater Hotel lobbyphotos of the lobby of the Edgewater Hotel
- attached spaceThe real gem is the attached space which right next to the water
- beautiful lobbyWhile she seemed pleasant, there was a lack of urgency and a clear need for retraining on coffee-making skills. The coffee itself was awful and not worth the frustrating wait, which ruined any desire to enjoy the beautiful lobby.
- beautiful shopsuch a beautiful shop close by
Frequently criticized
- atmosphereJust a drab, painful experience
- coldit was a little cold inside
- musicNo music playing
- tables with viewsnot many tables with the good views
If you're seeking a place with breathtaking views and a genuinely cozy, peaceful atmosphere, this is definitely worth a visit. While a few minor details like temperature or music might not be perfect for everyone, the overall experience is overwhelmingly positive and highly recommended for its stunning setting.
Value (3.9 out of 10)
mentioned by 21% of the guests
Looking at the bright side, theres one positive note regarding value: customers appreciate that The Brim has a great rewards system. This is a nice perk, but its important to note that the overall score for value sits at a poor 3.9, with customer satisfaction also quite low at 14.3%. On the flip side, many feel the pricing is a significant hurdle.
Guests found the experience a little expensive for what it is, with the coffee specifically noted as kinda pricey. The parking situation also caused frustration, with some spending a lot and feeling the advertising was deceptive about its availability. These concerns are highlighted across 5 negative opinions out of 7 total.
Value
7
Reviews
14%
Satisfaction
5
negative
1
neutral
1
positive
Rating distribution
What people like
- Great rewards system
What people don't like
- Expensive overall cost
- High parking fees
- Deceptive advertising
Often praised
- rewards systemThe Brim also has a great rewards system
Frequently criticized
- advertisingadvertising deceptive
- coffeekinda pricey coffee ($7-8)
- expensiveA little expensive for what it is
- parkingspent 15 dollars on the the parking
- parking placesurprised that there wasn parking place and you should pay 14$ for 1 hour parking
If youre considering The Brim, be prepared for potential costs beyond your order, especially regarding parking. While theres a rewards system, the general consensus points to it being quite expensive overall. It might be worth it if you prioritize the rewards, but otherwise, you might find better value elsewhere.
How are the prices at The Brim?
You’re looking at roughly 14 per person – reported by 32 diners. That puts it in the $11–$20 category. For a Cafe, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average hovers around 14, it’s worth noting that a good number of guests (18 out of 32) actually spend less, in the $1–$10 bracket. This suggests a nice mix, with some enjoying budget-friendly options and others opting for a bit more.
This chart shows what people usually spend per person, using the 32 most recent reviews.
Heres how this restaurants value for money stacks up against similar spots in Seattle.
Overall, we think the pricing here feels quite fair for a Cafe, offering options for different budgets. Its a solid choice if youre looking for a good meal without breaking the bank.
Customer Reviews: what people think about The Brim
Visit Type
- Casual Outing
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Lunch
2
Disappointing Closure Time Experience
I drove an hour to visit this restaurant with my 3-year-old, hoping for a pleasant experience and some hot cocoa. We arrived at 3: 03 PM, only to be told they had closed at 3: 00 PM. This was particularly disheartening as I was standing there with my small child who had been looking forward to her treat after the long car ride.
To make matters worse, they were still taking orders from people ahead of us. It was a very bad experience, unfortunately.
- hot cocoa5
- closure time1
- taking orders2
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Delicious Coffee and Incredible View
My experience at this café was wonderful! The coffee was delicious, and the service was great. I was also incredibly impressed by the view.
Beyond the café, the hotel lobby offers a place to sit and enjoy this view. The café itself offers more than just coffee; you can also find T-shirts, souvenirs, and various small goods. Altogether, it’s a wonderful spot to relax, enjoy a coffee, and soak in the cozy atmosphere.
- coffee9
- service8
- view10
Price per Person
- $1–$10
Visit Type
- Tourist Experience
Service Type
- Dine-in
6
Breathtaking Views, Mediocre Matcha
My experience involved ordering a hot matcha latte, but unfortunately, the matcha quality wasn't very good. It was prepared extremely hot and actually burnt my mouth. However, the location inside the coffee shop is breathtaking with its views, definitely worth a visit during the fall!
- location9
- views10
- matcha quality2
- burnt my mouth1
Price per Person
- $1–$10
Visit Type
- Tourist Experience
Service Type
- Dine-in
8
Pricey Coffee, Worth the View
My experience was with the coffee, which was kinda pricey at $7-8, but the view is worth it. I appreciated that I could stay in the lobby longer than the coffee shop’s hours. A special shoutout to the barista who gave me a sparkling peach sample!
- view9
- lobby hours8
- sparkling peach sample10
- coffee3
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Excellent Service and Delicious Matcha!
My first visit was a great experience, largely thanks to Jin, who provided excellent customer service. He was not only super friendly but also very knowledgeable about the menu, recommending a lovely matcha drink that was delicious! Jin also gave me a tour of the gift shop and helped me choose some nice gifts.
I would surely return! :)
- customer service10
- matcha drink9
- menu9
What The Brim offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Wine
- Coffee
- Alcohol
Dining options
- Breakfast
- Dessert
Service Options
- Dine-in
- Takeout
- Onsite services
Pets
- Dogs allowed outside
Parking
- Free parking lot
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
Is The Brim Coffee Shop at the Edgewater Hotel accessible for all guests?
Yes, you’ll find that The Brim Coffee Shop at the Edgewater Hotel is fully accessible. It features a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for everyone.
Can you bring your dog to The Brim Coffee Shop?
Absolutely! If you’re visiting The Brim Coffee Shop, you’ll be pleased to know that dogs are allowed outside. It’s a great spot to enjoy your coffee or quick bite with your furry friend by your side.
How does The Brim perform overall?
The Brim holds a Restaurant Score of 6.6 with Customer Satisfaction at 61.7%, indicating a mixed experience. Its Ambience (8.5) is highly rated, while Food (5.6) and Service (5.4) are average, and Value (3.9) is a weaker point.
What makes The Brim's atmosphere special?
Customers frequently praise The Brim for its stunning view and cozy atmosphere, particularly the attached space by the water. It’s considered a beautiful place to relax and enjoy the surroundings.
Are there any common issues visitors should be aware of at The Brim?
Some visitors note that the coffee can be pricey, and parking costs can add up. There are also mentions of long wait times and occasional inconsistencies in coffee quality and service.