Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » sweetgreen – San Francisco
sweetgreen - San Francisco
Photo from sweetgreen
sweetgreen at a glance
San Francisco Marina District
- 🥗 Health Food Restaurant
$$
Price per Person $21–$30
mentioned by 49 of the guests
#2339 out of 2403 places to eat in San Francisco
#14 Health Food Restaurant out of 14 in San Francisco
Average
4.6 out of 10
Food
Service
Ambience
Value
292
Reviews
39.7%
Satisfaction
Often praised
Frequently criticized
The restaurant sweetgreen invites you to experience fresh, vibrant flavors right in the heart of San Francisco’s Marina District. As a premier Health Food Restaurant, you’ll discover a menu brimming with organic dishes and wholesome ingredients.
Whether you’re seeking nourishing vegan options or simply a quick, healthy bite, this trendy spot offers a casual yet chic atmosphere perfect for any meal. It’s a go-to for delicious, guilt-free dining.
Overview: Introducting sweetgreen
Average
4.6
out of 10
292
Reviews
39.7%
Satisfaction
171
negative
5
neutral
116
positive
What people like
What people don't like
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Verdict: Our expert take on sweetgreen
Food (5.3 out of 10)
mentioned by 84% of the guests
When it comes to the food, it's a bit of a mixed bag, with an average score of 5.3 and customer satisfaction at 50%. Based on 156 customer sentiments, there are 78 positive remarks highlighting fresh, delicious food, great variety, and customizable options. Many appreciate the farm-fresh ingredients, vibrant colors, and bold flavors, making for nutritious and satisfying meals.
However, 76 negative comments point to some significant issues. Customers frequently mention inconsistent portions, a lack of freshness, and often finding missing ingredients. Concerns about the consistency of preparation, like dry chicken or undercooked rice, and overall food quality, including cold or unappetizing items, are also common.
Food
156
Reviews
50%
Satisfaction
76
negative
2
neutral
78
positive
Rating distribution
What people like
- Fresh, delicious food
- Great variety
- Customizable options
What people don't like
- Inconsistent portions
- Missing ingredients
- Lack of freshness
Often praised
- foodMy experience at this restaurant was great! The atmosphere was tranquil, and the food was healthy and very filling. We ended up repeating our visit twice.
- saladsI've routinely paid extra for premium additions like chicken, only to find them missing. While I generally like their salads, the inability to rely on them making what I order on the app is a significant issue. Three out of the last five salads I ordered were missing requested ingredients, which was quite annoying.
- saladbest and most reasonable salad with diced breast meat chicken
- Caesar saladthe Caesar and the Peach with goat cheese salads, both very good
- FoodFood:5
- Peach with goat cheese saladthe Caesar and the Peach with goat cheese salads, both very good
- Ripple FriesRipple Fries taste great
- Shroomami Bowlrecommend the Shroomami Bowl
- bold flavorsbowl packed with vibrant colors, bold flavors, and pure, earthy goodness
- calorie breakdownshow the calorie breakdown
Frequently criticized
- portionsI do not recommend spending your money here. Their portions are stingy, the food isn't fresh, and they waste a lot of food. They should consider donating it to local organizations.
- salmonDon't order the salmon it's terrible and rock hard!
- dressingIt’s takes absolutely FOREVER since never more than 1-2 people working behind the counter (including making salads and checking you out). Salads are always the wrong proportions (wayyyy too much dressing, missing dressing, not fresh). I’ve been at least 10 times and I think the most recent time might be my last.
- chickenThe quality of the produce and chicken was not fresh at all
- foodMy experience was the WORST food I have ever ordered. I don’t know how to even express how bad it was! I’ve never had anything like this.
- ingredientsnot generous at all in adding any of the ingredients
- food temperaturefood will be freezing cold
- portionThe miso salmon bowl was not packaged or closed correctly to begin with, so it spilled more than half inside the bag before I even opened it. After scraping all the fallen parts and putting them together, my bowl was still barely half full. This portion is some leftover amount of food already and certainly not one complete dish.
- quinoaEverything was refrigerated cold, including the meat, which was the worst meat I’ve ever tasted. There was a tablespoon of quinoa and the dressing was also a tablespoon. I just couldn’t believe how bad it all tasted; it was unbelievable and beyond anything!
- riceThe rice is undercooked, nearly impossible to eat.
If youre seeking fresh, customizable salads and dont mind potentially inconsistent portions, it might be worth a try. However, be prepared for a gamble on quality and portion size, as many customers have reported issues with missing ingredients and freshness.
Service (3.5 out of 10)
mentioned by 69% of the guests
While some customers rave about exceptional customer service and dedicated staff, highlighting friendly employees and great service, these positive experiences are unfortunately overshadowed. There are mentions of quick efficiency and helpful team members, showing that when things go right, they go very right. However, the overall picture for service is quite poor, with a score of just 3.5 and customer satisfaction at a mere 23.7%.
Based on 97 customer remarks, with 73 negative observations, many report extremely slow service and long waiting times, often due to severe understaffing. Rude or unhelpful employees and issues with order preparation are also frequently mentioned.
Service
97
Reviews
23%
Satisfaction
73
negative
1
neutral
23
positive
Rating distribution
What people like
- Exceptional customer service
- Friendly, helpful staff
What people don't like
- Extremely slow service
- Severe understaffing issues
- Rude, unhelpful staff
Often praised
- staffI appreciated the ability to mix and match different green flavors and special sauces. The prices were reasonable, and the staff were cheerful and friendly. The atmosphere was modern and clean, making for a pleasant dining experience.
- serviceMy experience at this restaurant was outstanding, primarily due to the exceptional service. The employee with dreadlocks and a bandana was the MVP, providing the best service I’ve ever had anywhere. Period!
- customer servicePablo’s customer service made the Ripple Fries taste great
- ServiceService:5
- come here againI would come here again!
- community involvementSG is involved in the local community and donates salads
- corporateSweetgreen corporate nicely contacted me soon after I reported this
- dedicated teamThe team is very dedicated
- efficiencyI've visited this location many times, and a line of five people can easily mean a 20-minute wait. They could learn a lot from the financial district location, which is incredibly efficient.
- employeeThe employee with the dreads and the bandana is the MVP
Frequently criticized
- serviceMy experience at this restaurant was marked by exceptionally poor service. The staffing models appear to be broken, as online orders get lost or messed up, and in-person orders are consistently slow.
- staffStaff turned from fake friendly to incredibly rude REAL fast
- waiting timethis location is SOOOO slow—three times I’ve waited 30 minutes
- waitBe prepared to wait 30 minutes in line
- attentionclearly no one is paying attention to what you order
- customersMy father and I will never return. If this is how they treat customers, I can't imagine how poorly they must handle everything else. Do yourself a favor and skip this place entirely.
- incompetenceThe staffing models appear to be broken, as online orders get lost or messed up, and in-person orders are consistently slow. There was an abundance of incompetence all around. However, the food was good, scoring a 4 out of 5.
- lineI never wait less than 30 minutes. Despite visiting at least twice a week, there is usually only ONE person preparing salads for a line that consistently extends out the door. If you come at a peak time, forget it.
- order pick upEvery time I order through the app, it takes over an hour for a courier to pick up the order, and sometimes they don't even show up. Tonight was particularly frustrating; I waited over two hours for my order to be picked up, only for the store to close before it could be delivered. Consequently, my order never arrived.
- wait timeAbout 50% of the time, you get a really small scoop of meat, which is a bummer because the protein is important to me. They generally understaff the counter in favor of making delivery orders, so the wait time can be long depending on the time and day. I would still avoid ordering ahead or delivery because they sometimes make mistakes, and those are easier to fix in person.
If you're considering a visit, be prepared for a potentially long wait and inconsistent service, as the staffing seems to be a major issue. While some staff members are truly outstanding, the high chance of slow service and rude interactions might make you think twice.
Ambience (5.2 out of 10)
mentioned by 19% of the guests
The ambience here offers some lovely touches, with many customers appreciating the super cute interior and amazing space. Folks also enjoyed the tranquil atmosphere, especially the kids friendly environment and bright sunny light. With 9 positive remarks out of 21 total, there's definitely some charm to be found.
However, the overall vibe is a bit of a mixed bag, with a score of 5.2 (average) and customer satisfaction at 42.9% (mixed). There are significant concerns about hygiene, particularly the dirty toilets and general messiness, which contributed to a bad vibe for some. The music was also a point of contention in 11 negative comments.
Ambience
21
Reviews
42%
Satisfaction
11
negative
1
neutral
9
positive
Rating distribution
What people like
- Cute interior
- Amazing space
- Kids friendly
What people don't like
- Dirty toilets
- Messy restaurant
- Annoying music
Often praised
- atmosphereThe prices were reasonable, and the staff were cheerful and friendly. The atmosphere was modern and clean, making for a pleasant dining experience. They have many vegetarian options and are highly recommended for vegetarians.
- AtmosphereAtmosphere:4
- interiorsuper cute interior
- kids friendly environmentkids friendly environment and bright cos of the sunny light
- outdoor tablesrustic outdoor tables on the sidewalk that I have very much enjoyed
- spacethe space is amazing
- sunny lightbright cos of the sunny light in the morning
Frequently criticized
- bad vibeSuper bad vibe all around
- bathroom soapthe bathroom soap was basically out
- chopping boardassistants chopping board included
- food safetyI also am concerned about the food safety
- hygienepay more attention to the hygiene
- locationsI wish there were more locations
- musicMusic extremely annoying!!
- parkingThe kid-friendliness aspect is also a plus, with tasty salads suitable for children to avoid fast-food dependency. Parking was a bit challenging, with a paid parking lot and difficulty finding free spots, but the overall experience was excellent.
- part of the Restaurantsome part of the Restaurant are so dirty
- restaurantWhile the food was excellent, scoring a 5 out of 5, the overall dining experience was significantly marred by issues with cleanliness and service. The restaurant was very messy, and the workers did not perform their jobs well. The toilet was soooooo dirty.
If you're looking for a bright, kid-friendly spot with a potentially cute interior, it might be worth a visit. However, be prepared for potential cleanliness issues and a less-than-ideal overall vibe that could disappoint.
Value (4.3 out of 10)
mentioned by 21% of the guests
When it comes to value, some diners found the restaurant to be a great deal, appreciating the reasonable prices and overall affordability. Many enjoyed the ability to mix and match items, and some even praised the rewards program or shared tips for getting discounts via the DoorDash app. These positive sentiments account for 6 of the 18 total comments on this topic.
However, a significant number of customers felt they paid too much money, with many finding items overpriced. Concerns about billing accuracy, like being double-charged or paying for additional sides of dressing, also came up frequently. This sentiment is reflected in the poor customer satisfaction of just 33.3%, despite the topic holding an average score of 4.3.
Value
18
Reviews
33%
Satisfaction
11
negative
1
neutral
6
positive
Rating distribution
What people like
- Affordable prices
- Rewards program benefits
- DoorDash app discounts
What people don't like
- Items often overpriced
- Billing accuracy issues
- Unexpected extra charges
Often praised
- DoorDash appgo to doordash app click on dining out option for a chance to get 8.00 off
- affordableVery affordable with amazing salad suggestions.
- priceExceptional for the price!
- pricesI appreciated the ability to mix and match different green flavors and special sauces. The prices were reasonable, and the staff were cheerful and friendly. The atmosphere was modern and clean, making for a pleasant dining experience.
- rewards programRewards program too
- valuea great value
Frequently criticized
- priceI cannot believe I paid $20 for a terrible Miso Salmon bowl
- $16For $16 it feels a bit like getting ripped off
- additional sides of dressingpay for 2 additional sides of dressing
- billing accuracydouble charged for our items
- creditoffering $7 credit when they were missing key ingredients
- moneyA big disappointment for the money that I paid
- overpriced$18 over priced for literally nothing
- salad pricemy salad ended up being $26. Normally it’s always between $14-17
If youre looking for a great deal, you might find some value here, especially with discounts. However, be cautious about the final bill, as many customers felt it was overpriced and experienced billing issues. Its a bit of a gamble on whether youll feel you got your moneys worth.
How are the prices at sweetgreen?
You’re looking at roughly 23 per person – reported by 49 diners. That puts it in the $21–$30 category. For a Health Food Restaurant in San Francisco, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 23, its interesting to see that many diners actually spend less, with a good chunk of prices falling into the $11–$20 range. Theres also a scattering of higher-end experiences, suggesting a mix of options rather than a tight cluster around the average.
Here’s a quick look at what guests spend per person, based on the latest 49 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
We think the pricing feels pretty fair for a Health Food Restaurant, especially considering it’s in San Francisco. You get a good mix of options, so you can find something that fits your budget.
Customer Reviews: what people think about sweetgreen
Price per Person
- $61–$70
Visit Type
- Casual Outing
Service Type
- Takeout
Meal Type
- Dinner
2
Terrible Salmon, Rock Hard!
My experience at this restaurant was disappointing due to the food quality. I ordered the salmon and it was terrible and rock hard. I couldn't even eat it, and I'm unsure when they started smoking it.
This was a very negative experience with the food.
- salmon1
Visit Type
- Food Exploration
9
Amazing Food, Ignore Bad To-Go Reviews
I don't understand why some people leave bad reviews, especially when it seems to be based on to-go orders. My experience was fantastic! The food is amazing, incredibly fresh and delicious.
If anything, the portions are too big. I absolutely loved this place, and the elote bowl was incredible.
- food10
- portions8
- elote bowl10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Friends
Group Size
- Large Group
Service Type
- Dine-in
Meal Type
- Dinner
8
Great Salads, Friendly Service
We ordered the Caesar and the Peach with goat cheese salads, and both were very good. The service was friendly, as expected. A good option if you're looking for something light in the area.
- Caesar salad8
- Peach with goat cheese salad8
- service7
Visit Type
- Quick Meal
Service Type
- Dine-in
Noise Level
- Loud
2
No Dressing with Paid Sides
My experience at the restaurant was disappointing. I ordered the regular meal and specifically requested and paid for two additional sides of dressing. However, the meal arrived with no dressing at all.
This was a significant oversight, especially since I paid extra for it.
- dressing2
- additional sides of dressing2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
2
Missing items and plastic in salad
My experience at this restaurant was very disappointing. I was missing items from my order and also discovered a piece of plastic in my salad. Due to these issues, I will not be returning to this establishment nor recommending it to others.
- plastic in salad1
- missing items2
What sweetgreen offers
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Vegan options
- Healthy options
- Organic dishes
- Vegetarian options
- Quick bite
Dining options
- Catering
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Pets
- Dogs allowed outside
Atmosphere
- Casual
- Trendy
FAQs
What kind of healthy options can you find at sweetgreen?
At sweetgreen, you’ll discover a wide array of healthy options, including delicious vegan and vegetarian dishes. They prioritize organic ingredients, ensuring you enjoy fresh, wholesome meals perfect for a quick and nutritious bite.
Is sweetgreen in the Marina District accessible and convenient for all guests?
Yes, sweetgreen is designed with accessibility in mind, offering a wheelchair-accessible entrance, seating, and restroom. For your convenience, they provide no-contact delivery, takeout, and dine-in service, along with free Wi-Fi.