Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Sus Hi Eatstation – Orlando
Sus Hi Eatstation - Orlando
Photo from Sus Hi Eatstation
Sus Hi Eatstation at a glance
Orlando Northlake Park at Lake Nona
- 🍣 Japanese Restaurant
$$
Price per Person $21–$30
mentioned by 119 of the guests
#118 out of 163 places to eat in Orlando
#8 Japanese Restaurant out of 9 in Orlando
Good
6.1 out of 10
Food
Service
Ambience
Value
563
Reviews
57.2%
Satisfaction
Often praised
- Customizable food
- Good atmosphere
Frequently criticized
- High prices
- Slow service
The Japanese restaurant Sus Hi Eatstation – Lake Nona in Orlando’s Northlake Park offers you a casual and trendy atmosphere for your dining pleasure. You’ll find a variety of delicious options, perfect for a quick bite or a relaxed meal.
Whether you’re craving healthy choices, vegetarian options, or small plates, this spot has something to satisfy your appetite.
Overview: Introducting Sus Hi Eatstation
Sus Hi Eatstation offers a casual dining experience where the focus is often on creating your own meal. Many appreciate the delicious food and the ability to customize their orders, finding the atmosphere generally welcoming.
However, some experiences are marred by issues with order accuracy and the perceived value. While the restaurant aims for a pleasant visit, there are notable inconsistencies.
Guests frequently commend the friendly staff and the clean environment, contributing to a positive vibe. Yet, concerns about service efficiency and the overall cost can sometimes detract from the dining experience.
Good
6.1
out of 10
563
Reviews
57.2%
Satisfaction
223
negative
18
neutral
322
positive
Sus Hi Eatstation achieves an overall score of 6.1, placing it squarely in the average category. This is supported by a Customer Satisfaction rate of 57.2%, indicating a mixed reception among its patrons.
With 563 customer observations, including 322 positive and 223 negative remarks, there’s a clear split in experiences. Delving into specifics, the Ambience (7.7) stands out as a strong point, often described as clean and welcoming.
Food (6.5) also performs reasonably well, with many finding it tasty and customizable. However, Service (5.5) hovers around average, and Value (3.8) is a significant area for improvement, frequently cited as a drawback by customers.
What people like
- Delicious customizable food
- Welcoming clean atmosphere
- Friendly helpful staff
What people don't like
- High prices, poor value
- Inaccurate, slow service
- Inconsistent food portions
If you’re seeking a customizable meal in a pleasant setting and are prepared for potentially average service and a higher price point, Sus Hi Eatstation could be worth a visit. The Recommendation Score of 6.3 suggests it’s a decent option, but not one that consistently exceeds expectations.
Consider your priorities: if delicious, personalized food and a good atmosphere are key, you might enjoy it. However, if strict budget adherence or flawless service are paramount, you might find the experience less satisfying.
It’s a place with clear strengths and areas needing attention.
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Verdict: Our expert take on Sus Hi Eatstation
Food (6.5 out of 10)
mentioned by 91% of the guests
Based on 314 customer remarks, the food here receives an average 6.5 score, with customer satisfaction at a mixed 61.8%. With 194 positive comments, many appreciate the fresh food, customize your bowl options, and the unique variety of delicious food, particularly the sushi burritos and poke bowls. However, 107 negative comments highlight issues like small portions, inconsistent quality, and a lack of flavor.
Some diners also raised serious concerns about food freshness and food prep, which can be quite impactful for a dining experience.
Food
314
Reviews
61%
Satisfaction
107
negative
13
neutral
194
positive
Rating distribution
What people like
- Fresh ingredients
- Customizable dishes
- Unique variety
What people don't like
- Small portions
- Inconsistent quality
- Food safety concerns
Often praised
- foodI’ve been to Sus Hi Eatstation a few times and generally, the food is pretty solid. I’ve tried several bowls, burritos, and appetizers, and most of it is tasty and consistent. However, my recent visit left me a bit disappointed with the service.
- sushiMy experience at this restaurant was fantastic! They offer a cool spin to sushi with trendy options like the flaming hot burrito, making it a definite experience. The staff was absolutely friendly and very helpful, clearly trained to make everyone feel comfortable and great at giving suggestions based on dietary needs.
- varietyThe service was impressively fast, even during busy hours, with the team efficiently managing operations while maintaining a great attitude. The food truly shines here; every bite is packed with flavor, from the perfectly seasoned rice to the wide variety of proteins, toppings, and sauces that allow for complete customization. The portions are huge, ensuring you definitely get your fill, often with leftovers to take home.
- FoodFood:5
- bowlsgot 2 bowls, both were delicious and filling
- portionsGreat portions and excellent taste
- fresh ingredientsYou can tell they use fresh ingredients
- sushi bowlsDelicious and fresh sushi bowls!
- burritoburrito as it is absolutely stunning.😍
- burritosWe got two burritos and one was fried. Awesome!
Frequently criticized
- foodWhen I finally got my order, she was still standoffish and rude. As for the food, it really wasn’t the best. The rolls were prepared sloppily — the slices were so thin they had no structure, and everything kept falling apart when I tried to eat it with chopsticks.
- sushiMy bowls arrived with only rice and vegetables, no protein. They also forgot the sauces, and the sushi was incomplete. It was a terrible place with terrible service.
- portion sizethe portion size seems a lot smaller
- burritoThe burrito deep fried no was cook well.
- chickenFor a takeout order, I ordered a small bowl with a choice of two proteins. I was shocked and disappointed to receive only four pieces of chicken. This experience was very disappointing.
- fishthe other half was all the fish
- portionsExtremely small portions, didn’t even fill the bowls
- proteinOn a Saturday afternoon, feeling very hungry, my wife and I decided to order both bowls. When I picked up the order and we got home, we found two bowls that were full of rice, because the protein was practically invisible. I'm baffled, as we had eaten here before and they never gave us bowls like these.
- rollsAs for the food, it really wasn’t the best. The rolls were prepared sloppily — the slices were so thin they had no structure, and everything kept falling apart when I tried to eat it with chopsticks. I ended up finishing the rest with a fork and spoon, which is wild for sushi.
- salmonI ordered a take-out poke bowl last night, and it was quite disappointing. For $20, I received about 4 tiny pieces of salmon and a sprinkle of crab, with the majority of the bowl being brown rice. While it was a buy-one-get-one deal on Uber, I likely won't order a bowl from here again due to the price relative to the small amount of salmon and crab.
If you're looking for fresh, customizable, and unique sushi options, this spot could be a fun try. Just be mindful that portion sizes and food quality can sometimes be inconsistent, and there have been some serious concerns about food safety.
Service (5.5 out of 10)
mentioned by 69% of the guests
When it comes to service, this spot is a bit of a mixed bag, landing an average score of 5.5 with 50.6% customer satisfaction. Many of the 83 positive opinions, out of 164 total, highlight the friendly service, quick service speed, and helpful staff. Customers often praise the easy online ordering and positive interactions with employees.
However, the 80 negative comments point to some significant areas for improvement. Common frustrations include long wait times, inaccurate or incomplete orders, and instances of rude or unenthusiastic customer service. Some experiences describe unprofessional staff behavior, leading to a less-than-ideal dining experience.
Service
164
Reviews
50%
Satisfaction
80
negative
1
neutral
83
positive
Rating distribution
What people like
- Friendly, helpful staff
- Quick service speed
- Easy online ordering
What people don't like
- Long wait times
- Inaccurate orders
- Unprofessional staff behavior
Often praised
- serviceFor dessert, the S'mores Beignets were a must-try; three palm-sized, fried croissants with a flaky dough, topped with chocolate Nutella, fire-torched marshmallow, and crispy graham crackers, offering a nostalgic childhood snack with a mature twist. I was very pleased with my service and overall experience at Sus Hi in Narcoossee and eagerly anticipate my next visit, especially for those S'mores Beignets!
- staffThe rolls are impressively thick, and the quality is definitely top-end. Beyond the incredible food, the staff is great, and the choices are vast, catering to whatever your heart desires.
- employeesAbsolutely recommend! Delicious food and the employees are great!
- ServiceService:5
- customer serviceShe has great customer service and customer recovery skills
- experienceThe wait time for the food was short and it was very tasty. It was a very pleasant experience and we will definitely return to eat something different from the menu.
- orderingIt's not a very large place, but it was comfortable and clean. Ordering was easy as you complete it on a computer. The wait time for the food was short and it was very tasty.
- peoplethe people here are wonderful
- suggestionsGave us great suggestions to substitute the spicy items
- BrandonSo many places have sweet, sushi rice, so I'm grateful to be able to choose the garlic brown rice as a healthier option. Brandon is the best!
Frequently criticized
- serviceIt’s really frustrating. I won’t be ordering there anymore; the service is absolutely terrible. You have to check the food before going home every time, and there’s always something missing.
- waiting timeit's now 8:57 and we are waiting for an order of 4 items
- staffthe lake Nona location does not have the best staff
- orderMy experience with this restaurant through Uber Eats was disappointing. I spent a good $40 for my meals, and my entire order was messed up. The portions were extremely small, not even filling the bowls.
- order accuracyThis is the second time I've ordered from this restaurant, and they still haven't gotten my order right. I paid extra for ingredients like tuna, salmon, and bacon, but none of them were included.
- customer servicehis lack of attention to customer service and detail.
- deliverywhen I order for delivery, they always get it wrong
- greetingNo one has ever greeted me when I walked in
- incomplete orderThey gave me an incomplete order
- wait timebe prepared to wait longer than you expect
You might find the service here to be quick and friendly, especially with convenient online ordering. But be aware that some customers have experienced long waits and order mix-ups, so it can be a bit inconsistent.
Ambience (7.7 out of 10)
mentioned by 27% of the guests
When it comes to the overall feel, this spot generally hits the mark! With a solid score of 7.7 and customer satisfaction at 80.4%, its clear most diners appreciate the vibe. Many of the 37 positive remarks praise the "atmosphere" for being cozy and welcoming, the "parking" for being super easy, and the "decor" for making the place feel clean and inviting.
However, its not all sunshine and roses, as 8 negative comments point out a few snags. Some found the store front difficult to locate, while others mentioned sticky floors and chairs that were cold or lacked support. A few even had to clean their own table, which isn't ideal.
Ambience
46
Reviews
80%
Satisfaction
8
negative
1
neutral
37
positive
Rating distribution
What people like
- Welcoming atmosphere
- Easy parking
- Clean and organized
What people don't like
- Sticky floors
- Uncomfortable chairs
- Table cleanliness
Often praised
- atmosphereThis not only ensures that each dish is tailored to the customer's preferences but also makes for a fun and interactive dining experience. Overall, I would highly recommend Sus Hi Eatstation to anyone looking for delicious sushi in a casual and welcoming atmosphere. The talented team behind the restaurant has truly created something special, and I look forward to returning again and again to sample more of their amazing creations.
- AtmosphereAtmosphere:5
- placeIt was very easy to get to and park. It's not a very large place, but it was comfortable and clean. Ordering was easy as you complete it on a computer.
- parkingconvenient parking nearby in a clean, safe area
- restaurantThe restaurant is always clean and well organized
- vibethe overall vibe is upbeat and welcoming
- decorlove the decor
- effortThe atmosphere and effort going into this place is obvious
- environmentenvironment is always welcoming
- family night outmy choice when it’s my turn for picking where we go on family night out
Frequently criticized
- chairsThe chair are cold and the chairs of the tables do no have support.
- floorsDid not like that all the floors were stickey
- parking spaceSomewhat difficult to find parking
- photosI believe this was the worst sushi experience of my life. They serve what they don't have, the staff is bad-tempered, and the photos are not at all representative.
- placeThey also forgot the sauces, and the sushi was incomplete. It was a terrible place with terrible service. I will never order from here again.
- store frontRather difficult to locate the store front
- table cleanlinessHad to clean the table
Overall, if you're looking for a place with a good vibe and convenient parking, this restaurant is definitely worth checking out. Just be prepared for a few minor quirks like potentially sticky floors or less-than-comfy seating, but the general atmosphere is a win.
Value (3.8 out of 10)
mentioned by 24% of the guests
When it comes to value, this spot seems to struggle, reflected in a low score of 3.8 and customer satisfaction at just 20.5%. However, a small group of 8 positive remarks out of 39 total did find some bright spots. They appreciated affordable sushi and fair prices, with some feeling they were genuinely paying for quality and service that made it worthwhile.
The overwhelming sentiment, however, from 28 negative comments, points to significant concerns. Many found items too expensive and overpriced, especially for small rolls that didnt justify the cost. Issues with cancellation fees and promotions not being honored also left a sour taste, indicating that for most, the value simply isnt there.
Value
39
Reviews
20%
Satisfaction
28
negative
3
neutral
8
positive
Rating distribution
What people like
- Affordable sushi
- Fair prices
- Quality worth cost
What people don't like
- Too expensive
- Small portions
- Promotion issues
Often praised
- pricesthe prices are very reasonable
- priceit can get expensive, but it’s worth it!
- affordable sushimost affordable sushi place
- fair pricesprices to be fair
- quality and servicepaying for quality and service
Frequently criticized
- priceMy experience at this restaurant was mixed. I found the food to be good, but unfortunately, it was not worth the price. The cost was simply too high to be considered a good value.
- bills over $20why wouldn’t you take bills over $20?!?
- cancellation feeDo not order food from here via Uber Eats. If you make a mistake with your order, they claim the food is already made within seconds and charge a very high cancellation fee. Ultimately, the food was not good 🤮.
- chargethey charge 1.50 for that
- costtoo high of a cost
- expensiveExpensive and slow service
- kimchiup charge for kimchi and seaweed salad is whack
- moneyAbsolutely not worth the money
- offerI ordered an offer via UberEats after being discharged from the hospital, and they sent me one bowl instead of the two they have in the promotion. When I called them to explain the situation, they said, “I'm sorry, ” and did not deliver the second bowl.
- overpricedterribly overpriced for what's supposed to be fast food
When it comes to value, this place is a bit of a gamble. While some find the quality and service justify the cost, many others feel its too expensive and overpriced for the portions. If youre sensitive to price-to-portion ratios or expect promotions to be honored, you might want to manage your expectations.
How are the prices at Sus Hi Eatstation?
You’re looking at roughly 24 per person – reported by 119 diners. That puts it in the $21–$30 category. For a Japanese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 24, most diners actually spend a bit less, with a big chunk falling into the $11–$20 range. This suggests a mix of more budget-friendly options alongside some pricier dishes that nudge the average up.
Here’s a quick look at what guests spend per person, based on the latest 119 reviews.
A comparison of this restaurant’s value for money against similar spots in Orlando.
Overall, we think the pricing here feels pretty fair for a Japanese spot in Orlando. There are options for a quicker, more budget-friendly meal, but also choices if you want to splurge a little.
Customer Reviews: what people think about Sus Hi Eatstation
Price per Person
- $91–$100
Service Intent
- Regular Visit
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
2
Incorrect Order, Poor Service
This was not my first negative experience at this location, which is why I'm writing to warn others to check their food before leaving. I ordered a custom roll with cucumber, avocado, tempura flakes, spicy tuna, spicy krab, deep-fried, mango, more tempura flakes, and black sesame seeds. However, I received a roll with cream cheese, spicy krab, cucumber, no avocado, no mango, no tempura flakes, and I doubt it even had spicy tuna.
It was also deep-fried. I called the store seeking a redo or refund, as this isn't the first time the Lake Nona location has messed up my order, though today was particularly bad. I explained my lactose intolerance and inability to have cream cheese, which is why I always customize my rolls.
The manager put me on hold, spoke with staff, and returned to tell me I was wrong and the order was correct. He stated he could do nothing since his staff confirmed the order was accurate. When I offered to drive back to show him the error, he dismissed it, suggesting I could have altered the order to my advantage.
This will be my last visit to this location, despite living in Lake Nona. I'd rather pay more at Nona Sushi, where my orders have always been correct and they would likely resolve any issues. This store gets a D, but the alleged manager earns an F- for his lack of customer service and attention to detail.
I was a loyal customer until today and expect a call tomorrow with my refund.
- Nona Sushi9
- food1
- custom roll1
- manager1
Price per Person
- $41–$50
Service Intent
- Food Exploration
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
10
Great Protein, Smart Tip!
My experience at this restaurant was a solid 10/10! They offer great protein and stuff. A helpful tip I learned is that deep frying will make the stuff not fall, which is a great way to enjoy their offerings.
The metadata also indicates a positive experience with atmosphere, service, and food all rated at 5, and plenty of parking available.
- protein10
- stuff10
- deep frying10
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
Excellent Service and Staff!
My experience at the restaurant was fantastic! The staff was very kind, and Mordicai, in particular, was incredibly helpful and quick to assist. I will definitely be back!
Give him a raise!
- staff10
- Mordicai10
Service Intent
- Regular Visit
2
Disappointing Experience with Missing Items
I've ordered several times, and the last two times were a total disaster. Today I ordered a Sushi Bowl, paid extra for bacon, and it didn't come! Besides that, the other toppings were also missing!
I ordered the following toppings: bacon, 2x cucumber, scallions, 4x cream cheese, mango, and fried onions. The bowl only had cucumber, scallions, and fried onions. The person who took my order seemed extremely unhappy with their job, completely unenthusiastic and lacking motivation.
- cucumber5
- scallions5
- fried onions5
- Sushi Bowl2
- bacon1
- toppings1
Price per Person
- $11–$20
Service Intent
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
3
Disappointing First Visit
This was my first visit, and I was looking forward to it, but I left disappointed. My sushi was so loose that I could only eat it with a fork. The kimchi had a very mild flavor.
The service was good, but I did not like that all the floors were sticky. Also, the absence of green tea was surprising; I believe it would be a good addition for a sushi spot. It will definitely be a while, if ever, that I will visit again.
- service7
- green tea5
- sushi2
- kimchi3
- floors2
What Sus Hi Eatstation offers
Crowd
- Transgender safespace
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Gender-neutral restroom
- Restroom
Offerings
- Alcohol
- Healthy options
- Beer
- Small plates
- Vegetarian options
- Quick bite
Dining options
- Catering
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Onsite services
- Takeout
- Dine-in
- Delivery
Parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Trendy
FAQs
What kind of dining experience and food options can you expect at Sus Hi Eatstation - Lake Nona?
At Sus Hi Eatstation – Lake Nona, you can enjoy a casual and trendy atmosphere perfect for a quick bite or a relaxed meal. This Japanese restaurant offers a diverse menu including healthy options, vegetarian choices, and small plates. You can also find beer and other alcoholic beverages to complement your meal.
Is Sus Hi Eatstation - Lake Nona family-friendly and accessible for all guests?
Absolutely! Sus Hi Eatstation – Lake Nona is good for kids, providing a dedicated kids’ menu and high chairs. The location is fully accessible with wheelchair accessible entrance, parking lot, seating, and restrooms, ensuring a comfortable visit for everyone. Free parking is usually plentiful.
How does Sus Hi Eatstation generally perform?
Sus Hi Eatstation holds an overall score of 6.1, indicating an average experience. While Ambience (7.7) and Food (6.5) are noted positively, Service (5.5) is average, and Value (3.8) is a concern for many customers.
What do customers appreciate most about Sus Hi Eatstation?
Many customers enjoy the delicious food with its wide variety and customizable options, often praising the fresh ingredients and generous portions. The welcoming atmosphere and clean environment also receive positive remarks, contributing to a pleasant dining experience.
What are some common complaints about Sus Hi Eatstation?
Frequent concerns include the perception of high prices and poor value, with some finding it expensive. Additionally, some customers report issues with service, such as order accuracy, incomplete deliveries, and extended wait times.