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oChef » Superior Palace – San Francisco
Superior Palace - San Francisco
Photo from Superior Palace
Superior Palace at a glance
San Francisco Outer Richmond
- 🥡 Chinese Restaurant
$$
Price per Person $31–$40
mentioned by 20 of the guests
#1643 out of 2403 places to eat in San Francisco
#152 Chinese Restaurant out of 276 in San Francisco
Good
7 out of 10
Food
Service
Ambience
Value
178
Reviews
69.7%
Satisfaction
Often praised
- Delicious food
- Generous portions
- Fair pricing
Frequently criticized
- Billing issues
- Poor service
- Cleanliness issues
The restaurant Superior Palace is a welcoming Chinese restaurant nestled in San Francisco’s vibrant Outer Richmond neighborhood. You’ll find a casual atmosphere perfect for a quick bite or a relaxed dinner.
This spot offers convenient dine-in and takeout options, making it ideal whether you’re looking for a sit-down meal or food on the go. It’s a great choice for families, too, with amenities like high chairs available.
Overview: Introducting Superior Palace
Superior Palace offers a culinary experience centered around its well-regarded Cantonese dishes, often praised for their authentic flavors and generous portions. Many diners appreciate the substantial meals, reminiscent of comforting home-style cooking, making it a go-to for hearty fare.
However, the experience isn’t without its caveats. While the food generally satisfies, some guests have noted concerns regarding cleanliness and occasional inconsistencies in service.
It appears to be a place where the food often shines brightest, despite other aspects sometimes falling short.
Good
7
out of 10
178
Reviews
69.7%
Satisfaction
39
negative
15
neutral
124
positive
Superior Palace registers an overall score of 7 out of 10, indicating a good dining experience, supported by a 69.7% customer satisfaction rate, which falls into the mixed category. This suggests that while many leave content, a notable portion of diners have reservations about their visit.
Looking closer, the Food (8.2) stands out as a clear strength, reflecting numerous positive remarks. However, Ambience (6.0), Value (5.8), and Service (5.5) hover around average.
These scores are based on a total of 178 customer observations, with 124 positive and 39 negative comments, highlighting a generally favorable but not universally acclaimed reception.
What people like
- Delicious Cantonese food
- Generous portion sizes
- Fair pricing
What people don't like
- Billing discrepancies
- Inconsistent service
- Cleanliness concerns
If you’re primarily seeking a satisfying Cantonese meal with ample servings and don’t mind a potentially inconsistent experience elsewhere, Superior Palace is worth considering. The focus here is clearly on the plate, delivering on flavor and quantity.
With a recommendation score of 7.2, it suggests a generally positive outlook, but be mindful of the potential for billing issues or less-than-stellar service. It’s a place that delivers on its culinary promise, but perhaps not always on every other front.
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Verdict: Our expert take on Superior Palace
Food (8.2 out of 10)
mentioned by 92% of the guests
When it comes to the food, this spot generally hits the mark! With a good score of 8.2 and a solid 87.1% customer satisfaction, it's clear many diners are happy. Out of 93 comments, 81 rave about the authentic Cantonese specialties, fresh seafood, and tasty food, often noting the big portions that leave you with plenty of leftovers.
However, not every dish is a home run. A few of the 7 negative comments mention occasional blandness, oiliness, or concerns about meat quality. While these instances are few, they suggest there might be some inconsistency in certain dishes.
Food
93
Reviews
87%
Satisfaction
7
negative
5
neutral
81
positive
Rating distribution
What people like
- Authentic Cantonese dishes
- Fresh seafood options
- Generous, tasty portions
What people don't like
- Occasional blandness
- Can be too oily
- Inconsistent meat quality
Often praised
- foodI experienced huge rice plates for only ~$9-12, depending on the dish. It reminds me of Chinese school cafeteria food. I could eat this everyday!
- authentic Cantonese restaurantgood authentic Cantonese restaurant this is the one
- chicken wingstheir signature dish for chicken wings is really delicious
- food qualityoverall food quality is very good
- portionsgood size portions here
- 5 plates5 plates for $41!
- Beef chow funBeef chow fun was delicious
- Braised Faux Shark Fin SoupMy family and I had an excellent experience dining at this restaurant for Chinese New Year, opting for the $188 fixed price banquet menu for 10. The meal included a variety of dishes such as Shrimp and Fresh Fruit Salad, Braised Faux Shark Fin Soup, Combination of Mushrooms with Shrimp Fillet, Peking Duck with Steamed Buns, Famous House Special Chicken, Ginger Green Onion Lobster, Abalone with Black Mushrooms and Chinese Mustard Greens, Steamed Whole Fresh Rock Cod Fish, Braised E-Fu Noodles with Yellow Leeks and Mushrooms, and Sweet Red Bean Soup for dessert. All the food came out hot, and the service was prompt and attentive.
- Cantonese dinner specialThe Cantonese dinner special is amazing
- Cantonese specialtiesCantonese specialties expertly prepared
Frequently criticized
- blandIt is more simple, a little bland
- dishWhen the bill arrived, she argued with me. She had promised us a complimentary entree to replace a dish that tasted sour and possibly old, but then this dish appeared on the bill. The owner was rude about it, argued, and lied.
- fishthis is a small catfish, no way near 3lbs
- foodOn June 10th, my son and I visited Superior Palace restaurant, and to our sorrow and disappointment, the experience was terrible. The food was horrible and not fresh. To make matters worse, my credit card was sneakily overcharged by a significant amount.
- meat qualityMeat (chicken, beef) - NOT GOOD QUALITY!! 🤢
- oilinesspretty oily even by Chinese restaurant standards
- waterate my entire meal with NO water.
Overall, if you're craving authentic Cantonese cuisine with generous portions, this place is definitely worth a try. Just be mindful that a few dishes might occasionally miss the mark on flavor or oiliness, but the positives largely outweigh the negatives.
Service (5.5 out of 10)
mentioned by 68% of the guests
Alright, lets talk service! Based on 39 customer opinions, it seems like a bit of a mixed bag. The overall score for service is an average 5.5, with customer satisfaction sitting at a mixed 46.2%.
On the bright side, many folks praised the staff, Weylen for being attentive, and the fast service, with 18 positive remarks highlighting great service and attentive staff who even played with kids! However, theres definitely room for improvement, with 16 negative comments pointing to some significant issues. Concerns revolved around owners bad behavior, poor customer service, and even dishonesty regarding billing.
Some experiences described the service as cold and unfriendly or terrible service', indicating a need for more consistent and welcoming interactions.
Service
39
Reviews
46%
Satisfaction
16
negative
5
neutral
18
positive
Rating distribution
What people like
- Attentive staff
- Fast service
- Great customer service
What people don't like
- Rude owner
- Poor customer service
- Dishonest billing
Often praised
- serviceMy experience at this restaurant was positive, offering great value and excellent service. We were seated at a quiet table by the fish tank, which provided an interesting view.
- staffStaff were very pleasant and even played with the kids.
- waiterOur waiter was very nice and efficient
- ServiceService:5
- WeylenWeylen Was the best server. He was so kind and attentive
- customer servicethe customer service; they were great
- fast serviceIf you love to eat and want to make your money worth it, this is the place to go. The food quality is good, and the staff are hard-working with fast service.
- foodThe food came out extremely fast
- food allergycared about the food allergy at the table
- ownersThe owners are very welcoming
Frequently criticized
- serviceservice was cold and somewhat unfriendly
- complimentary entreeWhen the bill arrived, she argued with me. She had promised us a complimentary entree to replace a dish that tasted sour and possibly old, but then this dish appeared on the bill. The owner was rude about it, argued, and lied.
- customer serviceMy experience at this restaurant was marked by decent food, but it was overshadowed by poor customer service. I believe there are tons of better restaurants in the neighborhood that offer both better food and better service.
- dishonestycrossed a line with their dishonesty
- employeespassed from one employee to another and finally being hanged up on
- food tastingnever not once asked how the food is tasting
- ladyLADY has ATTITUDE - BIG TIME!!!😡😤
- long time patronsLosing long time patrons will only hurt her business
- menuThe menu was tough for me
- ownershe was rude about it and had the nerve to argue and lie
If youre looking for a quick meal with potentially attentive staff, you might find a good experience here. But be aware that some patrons have encountered significant issues with the owners behavior and overall customer service, which could definitely sour your visit.
Ambience (6 out of 10)
mentioned by 32% of the guests
The ambience here presents a bit of a mixed bag, with a 6 score indicating its pretty average overall, and customer satisfaction sitting at a 50% mixed rating. Many guests (11 positive remarks) appreciated the clean restaurant and awesome, very clean restrooms. You might even snag a quiet table with plenty of room, and its generally not too crowded, plus its pretty accessible.
However, its not all sunshine, as 8 negative comments point out some concerns. You might encounter dirty dishes on your table, and some found the restrooms not great or sketchy in terms of cleanliness. Parking can be rough, and it can get quite busy on weekends, so plan accordingly.
Ambience
22
Reviews
50%
Satisfaction
8
negative
3
neutral
11
positive
Rating distribution
What people like
- Clean restrooms
- Quiet tables
- Plenty of room
What people don't like
- Dirty tables
- Unclean restrooms
- Rough parking
Often praised
- bathroomsThe beef chow fun was delicious, and the greens were great. The restaurant was clean, and the bathrooms were awesome.
- PlacePlace was clean
- atmosphereAtmosphere:4
- crowdedDoesn't get too crowded
- placeHighly recommend this place for everyone!
- quiet tableWe had a quiet table
- restaurantRestaurant is clean
- restroomThe interior is not crystal shining, but it is not important when the food is on the table. The restroom is very clean though. So 5 star.
- roomPleanty of room
- wheelchair accessibilityPretty accessible
Frequently criticized
- cleanlinesslittle sketchy with the cleanliness there
- bathroomThe bathroom wasn't terribly clean either
- dirty dishesset dirty dishes and things on the table
- parkingParking in the area is rough.
- restroomsWe were seated at a table that still had dishes from previous diners, which were simply moved to the next table. The restrooms were not great, with only one men's room that felt like a 'hole in the wall. ' Additionally, the service lacked attentiveness, particularly with drink refills, as the entire restaurant seemed to sit down for lunch together around 2: 30 PM in the middle of the dining area.
- tabletable they gave us had other dishes on it
- weekendsCan be busy at the weekends
Overall, the ambience is a bit of a gamble. If youre looking for a clean spot with decent space and dont mind potential weekend crowds or parking challenges, it could work. Just be prepared for a mixed experience, especially regarding table and restroom cleanliness.
Value (5.8 out of 10)
mentioned by 50% of the guests
When it comes to value, this spot offers a somewhat positive experience, with a score of 5.8 and customer satisfaction at 58.3%. Many diners appreciate the competitive prices, especially for their fixed price banquet menu and lunch and dinner specials. With 14 positive remarks, guests often find the pricing to be reasonable and the overall value great, even for generous portions.
However, the value proposition isn't without its challenges. There are 8 negative opinions highlighting concerns about billing, with some mentioning issues like credit card overcharges and not receiving an itemized receipt. Guests advise keeping a close eye on your bill, as some feel prices are randomly added or rounded up, leading to arguments.
Value
24
Reviews
58%
Satisfaction
8
negative
2
neutral
14
positive
Rating distribution
What people like
- Competitive pricing
- Good menu specials
- Generous portions
What people don't like
- Billing discrepancies
- Overcharging concerns
- No itemized receipt
Often praised
- priceamazing for the price!! You can’t beat that!!
- pricesthe prices to be reasonable
- competitive pricesMy experience at this restaurant was centered around the exceptional fresh seafood, which was offered at competitive prices. While the food quality was very good, the service can be hit or miss.
- fixed price banquet menuthe $188 fixed price banquet menu for 10
- lunch and dinner specialsmenu with lunch and dinner specials
- mealThis entire meal pictured was $32
- not expensive menunot expensive menu if you order from the menu
- pricingkept pricing fair over the decades
- valueGreat value
Frequently criticized
- billargued with me when the bill came
- credit cardmy credit card was also sneakily over charged
- dish pricethis $28-$30 dish is now $35
- dish pricesthe prices went up a couple of dollars
- itemized receiptI didn't even get an itemized receipt.
- listed priceI strongly advise keeping a close eye on your bill, as the owner appears to cheat customers. They tend to round up from the listed price and randomly add a dollar or more, which is then subject to tax. This practice made me feel like I was being overcharged.
- randomly addwrite up a dollar or more randomly
If you're looking for potentially good deals, especially with their specials, this place might be worth a try. Just be sure to carefully review your bill before paying to avoid any unexpected charges.
How are the prices at Superior Palace?
You’re looking at roughly 37 per person – reported by 20 diners. That puts it in the $31–$40 category. For a Chinese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average hovers around 37, the pricing actually shows a good mix. Many guests find options in the more budget-friendly $11–$20 range, but there are also choices for those wanting to spend a bit more.
Here’s a quick look at what guests spend per person, based on the latest 20 reviews.
How this restaurant’s value for money stacks up against similar spots in San Francisco.
We think the pricing feels quite fair for a Chinese Restaurant in San Francisco, especially considering the variety of price points available. It offers good value whether you’re looking for a quick bite or a more substantial meal.
Customer Reviews: what people think about Superior Palace
Visit Type
- Delivery
Service Type
- Takeout
Meal Type
- Dinner
7
Good for takeout, call ahead
My experience at this restaurant was primarily focused on takeout. It's important to call ahead for orders. I also noted that they were cash only during my last visit.
- call ahead6
- cash only5
Visit Type
- Food Exploration
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
9
Amazing Cantonese Food Experience
I visited this restaurant on a Monday night with my wife and daughter after exploring the California Academy of Sciences. As someone who grew up in a Cantonese household in New York's Chinatown, I have high standards for Cantonese seafood restaurants. This place truly rocks!
We started with the crab and fish maw soup, which was the best we've ever had. The clams in black bean sauce were also delicious, and the roast duck was served with an amazing duck sauce that was perfectly balanced with sweet, spice, and acid. The beef chow fun was delicious, and the greens were great.
The restaurant was clean, and the bathrooms were awesome.
- crab and fish maw soup10
- clams in black bean sauce9
- roast duck9
Visit Type
- Food Exploration
Service Type
- Dine-in
Noise Level
- Moderate
10
Authentic Cantonese Gem
My experience at this restaurant was truly exceptional. It's a very authentic Cantonese restaurant where the owners are incredibly welcoming. They took the time to introduce many classic and authentic dishes.
If you're searching for a good, authentic Cantonese restaurant, this is the one. Their signature dish of chicken wings is particularly delicious.
- authentic Cantonese restaurant10
- owners10
- classic and authentic dishes9
Price per Person
- $31–$40
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
7
Excellent Chicken Wings, Ordinary Food
My experience at this restaurant was largely ordinary, with the exception of their chicken wings, which were excellent and delicious. I highly recommend letting your server know you want them as soon as you sit down. While the food was generally unremarkable, the chicken wings were a standout.
The service received a high rating of 5, and the atmosphere was rated a 4. There are plenty of vegetarian options, and it's somewhat recommended for vegetarians. The price per person is estimated between $30–50.
Parking in the area is rough, with difficult-to-find free street parking. The wait time was up to 10 minutes. The restaurant is pretty wheelchair accessible, though the bathrooms weren't checked.
The meal type was dinner.
- chicken wings10
- food5
- service10
- parking3
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
9
Delicious Wings and Fried Rice!
My experience at this restaurant was fantastic, especially for the wings, which did not disappoint! The bbq pork fried rice was another standout, with a delicious smokiness from the pork. The dry fried spicy chicken wings were perfectly fried, moist, and flavorful.
I also enjoyed the sesame chicken, which was cooked to perfection. I'm already planning my next visit to try a beef plate or lemon chicken, and I definitely want to come back with a bigger group so we can order more dishes!
- wings9
- bbq pork fried rice10
- dry fried spicy chicken wings10
What Superior Palace offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
- Beer
- Alcohol
Dining options
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
Atmosphere
- Casual
FAQs
Is Superior Palace accessible for everyone?
Yes, Superior Palace is fully accessible. You’ll find a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for all guests in the Outer Richmond.
What dining options and services does Superior Palace offer?
At Superior Palace, you can enjoy lunch, dinner, and dessert with table service. They also provide convenient takeout options if you prefer to dine at home. Reservations are accepted for your planning convenience.
What is the overall verdict for Superior Palace?
Superior Palace holds a 7 out of 10 overall score, with 69.7% customer satisfaction. While Food (8.2) is a clear strength, Ambience (6.0), Value (5.8), and Service (5.5) are more middling, suggesting a mixed experience for some diners.
Is the food at Superior Palace authentic and good quality?
Many diners praise Superior Palace for its authentic Cantonese restaurant experience, noting overall food quality is very good. Dishes like chicken wings and Beef chow fun are frequently highlighted for their delicious taste and generous portions.
Are there any common issues to be aware of at Superior Palace?
Some customers have reported concerns regarding billing discrepancies, including being overcharged or issues with the listed price. Additionally, service can be inconsistent, with some experiences described as cold and unfriendly, and there are occasional mentions of cleanliness issues.