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oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Mission Bay
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 8 of the guests
#2358 out of 2403 places to eat in San Francisco
#55 Sandwich Shop out of 65 in San Francisco
Average
4.3 out of 10
Food
Service
Ambience
Value
100
Reviews
33%
Satisfaction
Often praised
- Good Value
- Fresh Bread
Frequently criticized
- Poor Service
- Order Errors
The sandwich shop Subway in San Francisco’s vibrant Mission Bay neighborhood offers you a convenient and customizable dining experience. Whether you’re seeking a quick bite or a wholesome meal, you’ll find plenty of healthy options to build your perfect sandwich.
This casual spot is ideal for a relaxed meal, providing a straightforward and satisfying visit every time you stop by.
Overview: Introducting Subway
Subway often serves as a practical choice for a quick meal, with many appreciating the fresh bread and the wide choices of breads available for customization. It’s a spot where you can usually grab a bite that meets expectations, especially when you’re on the go.
However, experiences can vary significantly. While some find the staff courteous and quick , others have encountered rude service or issues with their orders not being prepared as requested.
This inconsistency can certainly shape your visit.
Average
4.3
out of 10
100
Reviews
33%
Satisfaction
57
negative
10
neutral
33
positive
Subway holds an overall Restaurant Score of 4.3 , placing it squarely in the average category. This is coupled with a Customer Satisfaction rate of 33% , which is considered poor.
The notable divergence between these two metrics suggests that while the core offering might be acceptable, a significant portion of customers leave feeling disappointed. Looking closer, Food (4.6) and Value (4.5) both hover around average.
Ambience (6.2) fares slightly better, often noted for its convenience, but Service (3.4) stands out as a weaker point, falling into the poor range. These insights are drawn from 100 customer observations, with 33 positive and 57 negative remarks.
What people like
- Good value
- Fresh bread options
- Convenient location
What people don't like
- Inconsistent service
- Order accuracy issues
- Unpleasant surroundings
With a Recommendation Score of 4.5 , Subway presents itself as a mixed bag. It can be a convenient option for a customizable, quick meal, especially if you prioritize value and fresh ingredients.
It often meets basic expectations for a fast-casual sandwich shop. However, be prepared for potential inconsistencies, particularly with service and order accuracy.
If you’re seeking a consistently smooth experience or a comfortable dining atmosphere, you might find it falls short. It’s best approached as a functional choice rather than a destination.
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Verdict: Our expert take on Subway
Food (4.6 out of 10)
mentioned by 71% of the guests
When it comes to the food, it's a bit of a mixed bag, with an average score of 4.6. Many customers appreciate the variety, praising the sandwiches for their choices of breads and main ingredients, plus the option for extras. Some even found their meals, like the steak and cheese or footlong nachos, to be fresh, hot and delicious, with 17 positive comments highlighting these good experiences.
However, the customer satisfaction sits at a poor 37.8%, reflecting some significant concerns. There are 23 negative comments, with issues ranging from stale bread and soggy bread to incorrect sandwich preparation, like being drenched in oil. More seriously, some reported poor turkey quality leading to illness, and a particularly unappetizing chicken teriyaki sub, indicating inconsistent food quality.
Food
45
Reviews
37%
Satisfaction
23
negative
5
neutral
17
positive
Rating distribution
What people like
- Good sandwich variety
- Fresh, hot food
- Footlong nachos available
What people don't like
- Poor food quality
- Stale or soggy bread
- Incorrect sandwich prep
Often praised
- foodthe food is good as well
- sandwichesThe ladies that make the sandwiches are always nice
- Dorito chipsMy experience at this Subway was interesting. I was excited to see footlong nachos, a first for me at a Subway, and the sight of an open bag of Dorito chips made me smile, anticipating a good snack. However, my smile began to fade when I realized they only used one bag of chips.
- choices of breadsMany choices of breads and main ingredients
- expectationsmatches or exceeds my expectations for a subway
- extrasyou get to choose the extras
- foot longI had a 6 inch steak and cheese and he had a foot long they were both fresh, hot and delicious.
- footlong nachosexcited to see footlong nachos
- fresh breadsmell of fresh bread masking the normal city smells
- fresh, hot and deliciousthey were both fresh, hot and delicious.
Frequently criticized
- sandwichThe sandwich was made their way. Everything I requested on the sandwich was not in the sandwich and everything I requested not to have in the sandwich was on it.
- Italian breadasked for Italian bread. Got Italian and cheese.
- Mayo on my sandwichthey didn't put Mayo on my sandwich
- breadthe bread was too soggy to eat
- chicken teriyaki subchicken teriyaki sub tastes like puke
- diarrheaand diarrhea
- food qualityfood:2
- headachestart with headache
- itemsthey are out of items.
- items with seedsmy sandwich can’t have items with seeds.
The food here offers some appealing choices and fresh options, but be aware of the significant inconsistencies. While you might get a great sandwich, there's a real chance of encountering issues with freshness or preparation, so proceed with caution.
Service (3.4 out of 10)
mentioned by 74% of the guests
Despite a challenging overall impression for service, with a score of just 3.4 and customer satisfaction at a low 23.1%, some patrons have found bright spots. Based on 9 positive remarks, many appreciate the convenience when waiting for a train and praise the staff, often describing them as courteous and quick or nice and patient ladies who provide good experiences. However, the majority of feedback, with 29 negative comments, points to significant issues.
Many customers report rude employees and long waiting times, with some even mentioning inconvenient closing times and slow speed of service. There are also concerns about incorrect orders and even discriminatory treatment from staff, making for a frustrating experience.
Service
39
Reviews
23%
Satisfaction
29
negative
1
neutral
9
positive
Rating distribution
What people like
- Courteous, quick staff
- Friendly, patient service
What people don't like
- Rude, impatient staff
- Discriminatory treatment
- Long wait times
Often praised
- servicethe service here is Great
- staffMy experience at this restaurant was defined by its convenient location and helpful staff. While it wasn't a standout dining experience, it certainly met expectations.
- courteous and quickthey have always been courteous and quick
- experiencesI've had good experiences
- ladiesThe ladies that make the sandwiches are always nice and patient
- ladyMy experience was good. The lady was very nice and made a good tuna sandwich. It's like a small Subway, but without indoor seating, located inside the SF station.
- waiting for trainConvenient when you're waiting for a late train
Frequently criticized
- serviceShe didn't even want to listen to my question the minute she saw me. This was incredibly rude service from that one worker. I suggest reviewing your cameras and finding better workers who don't discriminate.
- hoursMy experience at this Subway was frustrating. They were closed when their hours stated they should be open, which was inconvenient. Additionally, the oven is always broken, limiting the options available.
- closing timesSometimes they close at 11 or 10 on the weekdays.
- employeesthe employees were rude
- experiencealways get bad experience
- great daynot thanked or have great day
- ladyespecially a lady
- lady who makes foodThe lady who makes food is so mean and impatient.
- laziest subwaythe laziest subway that exists
- new staffnew staff there doesn't know the sandwiches on the menu
When it comes to service, this spot is a mixed bag, leaning heavily towards disappointment. While some find the staff friendly and efficient, many others encounter rudeness, long waits, and even incorrect orders. If you're in a hurry or expect consistent, polite service, you might want to look elsewhere.
Ambience (6.2 out of 10)
mentioned by 29% of the guests
The ambience here gets some love for its convenient location, making it a great spot to grab a quick bite. Many found the atmosphere suitable, with some enjoying the option to stand at tall tables by the window. With 6 positive remarks out of 12 total, the vibe contributes to an average score of 6.2 and a mixed customer satisfaction of 50%.
However, it's not all sunshine and roses. A significant drawback for some is the lack of a proper place to sit, which can be a real bummer. The location also drew criticism for its surroundings, with some uncomfortable encounters mentioned.
With 3 negative remarks, these issues clearly impact the overall experience for some patrons.
Ambience
12
Reviews
50%
Satisfaction
3
negative
3
neutral
6
positive
Rating distribution
What people like
- Convenient location
- Good for quick bites
- Tall tables for standing
What people don't like
- No seating available
- Unpleasant outdoor environment
Often praised
- atmosphereAtmosphere:5
- convenientit’s convenient when I just want to grab a bite
- convenient locationIt's a convenient location to grab food
- convenient placeConvenient place to have good veg food
- locationConvenient location
- tal tableswe were able to stand up and eat at one of the tal tables in front of the window.
Frequently criticized
- bums asking for sandwichIf you don't mind bums constantly asking you to buy them a sandwich while you wait in line, then this is your place.
- locationThe location doesn’t have the best surroundings
- place to sitThere is no place to sit
If youre looking for a quick, convenient grab-and-go spot and dont mind standing or the surrounding environment, this place could work. However, if comfortable seating and a serene atmosphere are high on your list, you might want to look elsewhere.
Value (4.5 out of 10)
mentioned by 13% of the guests
When it comes to value, theres a glimmer of hope, with one customer finding the sandwiches to be great and cheap. This positive feedback, highlighting things being cheap, suggests that some items might offer a good deal. Based on 4 customer opinions, with 1 positive mention, it seems there are occasional bright spots for your wallet.
However, the majority of feedback, with 2 negative mentions, points to significant concerns. Customers felt they were charged separately for items, leading to a perception of high price. One even lamented paying nearly 15 dollars for puke.
' This contributes to a poor 25% customer satisfaction, despite an average 4.5 score, indicating a clear disconnect in perceived value.
Value
4
Reviews
25%
Satisfaction
2
negative
1
neutral
1
positive
Rating distribution
What people like
- Cheap sandwiches
What people don't like
- Separate charges
- High overall price
Often praised
- cheapsandwiches are great and cheap
Frequently criticized
- charging separatelyThey charged me everything separately...
- pricepaid nearly 15 dollars for puke
If youre looking for a cheap sandwich, you might find a good deal here. However, be wary of hidden costs and separate charges, as many customers felt the overall price wasnt worth it. It's a mixed bag, so proceed with caution.
How are the prices at Subway?
You’re looking at roughly 14 per person – reported by 8 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what folks actually spent, most reviews cluster right around this $11–$20 sweet spot, though a couple found cheaper bites and one went a bit higher. Since we only have 8 reviews, its a good indication, but keep in mind its not a huge sample.
Here’s a quick look at what guests spend per person, based on the latest 8 reviews. It’s a good indication, even with limited data.
See how this spot’s value stacks up against similar restaurants in San Francisco.
For a Sandwich Shop in San Francisco, we think this pricing feels pretty fair. It’s not aiming for the budget crowd, but offers a solid mid-range option for a tasty bite.
Customer Reviews: what people think about Subway
Price per Person
- $21–$30
Visit Type
- Tourist Experience
Group Type
- Friends
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
9
Delicious Steak and Cheese, Great for a Quick Bite
I had a fantastic experience after leaving the Hardly Strictly Bluegrass Festival. I brought a friend from Switzerland, and we both enjoyed our meals. I opted for the 6-inch steak and cheese, while my friend chose the foot-long.
Both were served fresh, hot, and delicious. The establishment was small, but we managed to stand and eat at one of the tables by the window. We thoroughly enjoyed our meal and I highly recommend stopping by for a bite to eat.
- steak and cheese9
- foot long9
- fresh, hot and delicious10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
1
Rude service, discriminatory experience
On Wednesday, September 17th, around 4 pm, I waited patiently in line to purchase water. A short Latina lady working there was assisting other Caucasian customers, even serving one before me. When I spoke to her, she stated she didn't have time for me.
She didn't even want to listen to my question the minute she saw me. This was incredibly rude service from that one worker. I suggest reviewing your cameras and finding better workers who don't discriminate.
I will definitely never shop in this store again.
- wait time6
- service1
- workers1
Visit Type
- Delivery
Service Type
- Takeout
Wait Time
- Short (6–15 min.)
2
Disappointing Service Experience
My experience at this restaurant was very disappointing. I was there to pick up my order, but an employee, specifically a lady, told me to wait for five minutes even though the order was ready. The employees were rude.
- employees2
- lady2
- order3
Price per Person
- $1–$10
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
8
Footlong Nachos: A Smile and a Sigh
My experience at this Subway was interesting. I was excited to see footlong nachos, a first for me at a Subway, and the sight of an open bag of Dorito chips made me smile, anticipating a good snack. However, my smile began to fade when I realized they only used one bag of chips.
Despite this, the overall experience was great, with high ratings for service, atmosphere, and food.
- footlong nachos8
- Dorito chips9
- service10
- one bag of chips4
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
1
Rude Service Ruined Sandwich Experience
I was craving a fresh & hearty sandwich after a long day & train ride on Saturday, November 16 at around 6: 00 p. M. Unfortunately, my experience was marred by the extremely rude service.
The woman who "helped" me was on her phone and didn't acknowledge me for a few minutes. When I finally spoke up, she appeared very annoyed and then made my sandwiches incorrectly. She also seemed totally inconvenienced and drenched them in oil, which I did NOT ask for.
The bread was too soggy to eat. I will never go back.
- service1
- sandwiches2
- oil1
What Subway offers
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Solo dining
- Lunch
- Breakfast
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
What dining options are available at Subway in Mission Bay?
At Subway in Mission Bay, you have several flexible dining options to fit your schedule. You can enjoy a casual dine-in experience, grab a quick takeout, or utilize convenient curbside pickup and delivery services. They also offer catering for events and serve breakfast, lunch, and dinner, with efficient counter service.
Does Subway in San Francisco offer healthy and vegetarian choices?
Yes, Subway in San Francisco is known for its healthy options. You’ll find a wide selection of fresh vegetables, lean proteins, and whole-grain breads to customize your meal. They also offer various dedicated vegetarian options, making it easy to enjoy a plant-based meal or a quick, nutritious bite.
What is the overall customer sentiment for Subway?
Subway has an overall Restaurant Score of 4.3, which is average, but its Customer Satisfaction is poor at 33%. While Food (4.6) and Value (4.5) are average, Service (3.4) is a weaker point, and Ambience (6.2) is slightly better but still average.
What do customers generally appreciate about Subway?
Customers often highlight the good value, with sandwiches being described as cheap. The availability of fresh bread and many choices of breads and main ingredients are also frequently mentioned positives, along with its convenient location for a quick bite.
What are the common complaints or negative experiences at Subway?
Common complaints include inconsistent service, with some staff being described as rude or impatient. Issues with order accuracy, such as sandwiches not being made as requested or missing ingredients, are also noted. Additionally, some locations have unpleasant surroundings or lack seating.