Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Richmond District
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 10 of the guests
#2362 out of 2403 places to eat in San Francisco
#57 Sandwich Shop out of 65 in San Francisco
Average
4.2 out of 10
Food
Service
Ambience
Value
142
Reviews
33.1%
Satisfaction
Often praised
- Fresh ingredients
- Customizable meals
- Convenient hours
Frequently criticized
- Service inconsistency
- Operational hurdles
- Facility upkeep
The sandwich shop Subway in San Francisco’s Richmond District is your go-to spot when you’re craving a quick and healthy bite. You’ll find a casual and quiet atmosphere perfect for a relaxed meal.
Whether you’re grabbing breakfast, lunch, or dinner, this location offers convenient options like dine-in, takeout, and even delivery, ensuring you can enjoy your favorite subs whenever you like.
Overview: Introducting Subway
Subway offers a convenient option for a quick, customized sandwich, often praised for its fresh ingredients and the ability to build your meal just how you like it. Many appreciate the speed and the fact that it’s often open 24/7.
However, experiences can vary, with some noting issues like stale items or a less-than-welcoming service attitude. There are also mentions of difficulties with coupons and payment methods, suggesting some operational inconsistencies.
Average
4.2
out of 10
142
Reviews
33.1%
Satisfaction
87
negative
8
neutral
47
positive
Overall, Subway receives an average 4.2 out of 10, yet customer satisfaction sits at a poor 33.1%. This suggests a notable gap between general ratings and how happy patrons truly are.
Based on 142 customer observations, with 47 positive and 87 negative remarks, there’s a clear lean towards dissatisfaction. Looking closer, the Food (4.8) is generally seen as acceptable, often highlighting fresh ingredients.
However, Service (3.8) appears to be a significant area for improvement, frequently cited in feedback. Both Ambience (4.1) and Value (4.1) hover in the average range, indicating they meet basic expectations but rarely exceed them.
What people like
- Fresh ingredients
- Customizable sandwiches
- Quick, 24/7 availability
What people don't like
- Inconsistent service
- Coupon/payment issues
- Maintenance concerns
With a recommendation score of 4.1, Subway presents a mixed bag. While it can be a reliable choice for a quick, customized meal, especially given its convenient hours, be prepared for potential inconsistencies in both service and the overall experience.
If you prioritize speed and the ability to build your own sandwich, it might serve your needs. However, if consistent service, strict quality control, and hassle-free transactions are paramount, you might find yourself occasionally disappointed.
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Verdict: Our expert take on Subway
Food (4.8 out of 10)
mentioned by 67% of the guests
Lets talk about the food! Many customers find the sandwiches to be quite satisfying, appreciating the ability to create a customized sandwich that truly meets everyones needs. Theres praise for the fresh bread and ingredients, with some even calling them the best Subway sandwiches.
While the overall score for food sits at an average 4.8, these positive remarks come from 16 out of 49 reviews. However, its not all sunshine and fresh bread. A significant number of the 26 negative comments point to issues with the quantity of fillings, often described as skimpy.
Concerns also arise regarding the freshness of the food, particularly tomatoes, and the overall quality of the sandwich itself, sometimes being cold or falling apart. This contributes to a rather poor customer satisfaction of 32.7%.
Food
49
Reviews
32%
Satisfaction
26
negative
7
neutral
16
positive
Rating distribution
What people like
- Customizable sandwiches
- Fresh bread made
- Delicious sandwiches
What people don't like
- Skimpy fillings
- Unfresh ingredients
- Sandwich falls apart
Often praised
- sandwichesMy experience at this restaurant was positive. It's a 24/7 spot for cheap sandwiches located deep in the Richmond area. The service has been good, and the establishment tends to be clean.
- BMT on Italian bread subIt was delicious!
- best Subway sandwichesone of the best Subway sandwiches ever
- breadBread was freshly made
- customized sandwichcustomized sandwich to your liking
- delicious sandwichesmakes delicious sandwiches
- fillingIt was filling
- foodFurthermore, she was accommodating and even moved some tables together for us right after taking our orders, which was a thoughtful gesture. The food was good, rated a 4, and the atmosphere was also excellent, rated a 5.
- highest quality Subwaythis is the highest quality Subway in the city
- ingredientsingredients all looked fresh and crisp and well presented
Frequently criticized
- sandwichsandwich they made me was cold barely toasted
- tomatoestomatoes that were still very green in the center
- Refresh thingI thought the Refresh thing meant that the food would be really good now
- Sun ChipsThe Sun Chips were a little stale
- baconpedimos bacon y ella ignoró nuestra solicitud, señale el bacon y se molestó aun más; tomó 2 pedacitos y lo puso con Ãmpetu en el pan
- breakfast all dayThey no longer serve breakfast all day
- breastThe breast was over toasted!!!
- cheesecheese often looks a little gross
- cold subwaytax for a cold subway
- combinations on breaddijo que no podÃa poner dos combinaciones en nuestro pan
If you're after a quick, customizable sandwich and catch them on a good day, you might enjoy it. But be aware that skimpy fillings and freshness issues are common complaints, so temper your expectations.
Service (3.8 out of 10)
mentioned by 81% of the guests
While the overall impression for service is quite low, with a score of 3.8 and customer satisfaction at just 32.8%, it's not all bad news. Some folks have genuinely appreciated the quick and friendly service, with mentions of kind staff and efficient ordering processes among the 20 positive comments. However, the majority of feedback, with 41 negative comments out of 61 total, paints a different picture.
Many customers have encountered rude staff, extremely slow service, and employees displaying bad attitudes, with some even feeling ignored or experiencing issues with online orders.
Service
61
Reviews
32%
Satisfaction
41
negative
0
neutral
20
positive
Rating distribution
What people like
- Quick service
- Friendly staff
What people don't like
- Rude staff
- Slow service
- Bad attitudes
Often praised
- serviceIt's a 24/7 spot for cheap sandwiches located deep in the Richmond area. The service has been good, and the establishment tends to be clean.
- lineMy experience at this restaurant was very positive. I like to eat there because the service is pretty fast and the line is always small. The sandwiches are fresh and doesn't cost a lot.
- serverThe bread was freshly made, and all the ingredients looked fresh and crisp, well-presented, and not picked over or wilted, which you might expect that late. The server was very courteous and knowledgeable in the art of sub-making. The dining room is typically small but clean and adequate for a few people.
- Good staffGood staff
- fusswith a minimum of fuss
- kind peopleto be greeted by kind people who actually want customers.
- kind serviceThanks HIMMAT for your kind service
- open 24/7their open 247
- ordering processQuick and simple process of order
- quickreasonable and quick as well
Frequently criticized
- staffstaff is usually robotic in their customer service
- customer serviceMy experience at this restaurant was quite negative due to the terrible customer service. There was a lady who was taking her time with our online order, and despite waiting, she kept letting other people skip ahead of us.
- waiting timeStood at the counter waiting to order. Was continuously ignored for seven minutes.
- GoogleThe store is boarded up and closed. Google needs to reflect this information.
- attendanceterrible attendance!
- attendancesattendances have a bad attitude
- attitudewoman who was working alone had the worst attitude
- bad businessit's bad business
- behave with customerthey don’t do good behave with the customer
- business practicesMy experience at this restaurant has consistently been marked by unprofessional business practices. I'm surprised they are still in business.
If you're looking for consistently pleasant and efficient service, this might be a gamble. While some get lucky with quick and friendly interactions, be prepared for potential rudeness or slow service, especially given the low overall satisfaction.
Ambience (4.1 out of 10)
mentioned by 36% of the guests
When it comes to the vibe, some folks appreciate the 4.1 score, finding the atmosphere generally clean and even excellent in some cases. Its a big plus for many that the place is one of those convenient 24 hour stores, staying open all night. Based on 6 positive remarks, the cleanliness and extended hours definitely stand out, making it a reliable spot for some.
However, the overall customer satisfaction sits at a rather low 35.3%, reflecting some significant concerns. Many of the 11 negative comments mention issues like loud music, a bad general atmosphere, and even unsettling encounters with a homeless person. Plus, dirty tables, out-of-service restrooms, and a dirty soda machine are frequently cited dealbreakers, suggesting the cleanliness isnt consistent.
Ambience
17
Reviews
35%
Satisfaction
11
negative
0
neutral
6
positive
Rating distribution
What people like
- Open 24 hours
- Cleanliness noted
What people don't like
- Unsettling presence
- Dirty facilities
- Loud music
Often praised
- 24 hour storesone of the 24 hour stores
- atmosphereFurthermore, she was accommodating and even moved some tables together for us right after taking our orders, which was a thoughtful gesture. The food was good, rated a 4, and the atmosphere was also excellent, rated a 5.
- cleanlinesstends to be clean
- dining roomclean enough to make you think twice about taking that sub home
- hoursthey are open 24 hours
- open all nightIt's great it's open all night
Frequently criticized
- soda machineThe restroom and soda machine were out of service
- general atmosphereBad general atmosphere around here
- hand sanitizerI would've liked being able to wash my hands or at least used some hand sanitizer
- homeless personMy experience at this restaurant was disappointing. I encountered a homeless person hanging out inside, which was unsettling. Additionally, they no longer serve breakfast all day, which was a key reason for my visit.
- locationkind of hard to get to if your not from the area
- musicthe music was loud
- restroomThe restroom and soda machine were out of service
- storeI've made the mistake of thinking I can get Subway here multiple times. The store is boarded up and closed. Google needs to reflect this information.
- tablestables are typically covered with a previous patrons bread crumbs
- thingsThis used to be a good place, but now it's not as busy because lots of things have changed.
If you're looking for a convenient 24-hour spot, you might find it here, but be prepared for potential inconsistencies in the general atmosphere and cleanliness. It seems like a mixed bag, so manage your expectations, especially regarding the state of the facilities and potential disturbances.
Value (4.1 out of 10)
mentioned by 31% of the guests
Despite a rather low customer satisfaction of 33.3% and an average score of 4.1 for value, there are some bright spots. Out of 15 comments, 5 positive remarks highlight the appeal of a cheap sandwich that's inexpensive and reasonable . Many find it a quick and filling option that meets expectations.
However, the value experience is significantly hampered by 9 negative observations. Customers frequently express frustration over the refusal to accept coupons or food stamps , and issues with payment methods. Concerns about incorrect sales tax charges and the loss of $5 footlongs also point to a perceived poor business strategy .
Value
15
Reviews
33%
Satisfaction
9
negative
1
neutral
5
positive
Rating distribution
What people like
- Cheap sandwich
- Inexpensive price
- Quick and filling
What people don't like
- Refuses coupons
- No food stamps
- Incorrect sales tax
Often praised
- priceMy experience at this restaurant was positive. It's a 24/7 spot for cheap sandwiches located deep in the Richmond area. The service has been good, and the establishment tends to be clean.
- CHEAP sandwichWhen I need a CHEAP sandwich
- inexpensiveI also purchased a juice box, a caramel apple cookie, and Sun Chips. The sandwich itself was acceptable; it met my expectations for being filling and inexpensive, though the taste was just okay. The Sun Chips were a bit stale, being only a month from their best-before date.
- reasonableIt is reasonable and quick
Frequently criticized
- couponsThis location doesn't accept coupons according to the signs
- $5 footlongsit sucks they no longer have $5 footlongs
- Subway couponsnot expecting Subway coupons
- business strategyVery bad business strategy
- food stampsthey also don't accept food stamps
- paymentfue explÃcita en asegurar que solo podÃamos pagar con dinero en efectivo
- sales taxbeing charged sales tax when it is not due
- taxThey charged me tax for a cold subway
If youre looking for a quick, inexpensive sandwich and dont mind paying full price without coupons or using specific payment methods, this spot might work. However, be prepared for potential frustrations regarding sales tax and limited payment options, which significantly impact the overall value for many.
How are the prices at Subway?
On average, you’ll spend around 18 per person – from 10 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
Looking at the recent reviews, most diners cluster around this $11–$20 bracket, with a few venturing into the $21–$30 range, showing prices are generally consistent with the average.
Here’s a quick look at what guests spend per person, based on the latest 10 reviews.
A look at how this restaurant’s value for money compares to similar spots in San Francisco.
We think the pricing feels fair for a Sandwich Shop, especially considering it’s San Francisco. It offers a comfortable mid-range option for a quality bite.
Customer Reviews: what people think about Subway
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
2
Coupon Refusal at Local Subway
I live just 5 blocks from this Subway location and frequently receive monthly mailers with coupons. Today, I finally decided to use a coupon for a $7. 99 sub.
However, upon checkout, I discovered that this particular store refuses to accept coupons. It's quite absurd that the only Subway within miles doesn't honor coupons sent to people in their own neighborhood. The food itself was fine.
- food6
- coupons1
Price per Person
- $21–$30
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
3
Disappointing Experience with Overcooked Food and Policy Issues
My experience at the restaurant was disappointing. I arrived during a work shift with a code for savings, but was told it couldn't be accepted. This raises questions about why they are part of a chain if they don't adhere to its policies.
Furthermore, the breast was over toasted.
- breast2
- policy3
Visit Type
- Regular Visit
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
1
Ignored and Walked Out
My first experience at this location was disappointing. I stood at the counter waiting to order for seven minutes and was continuously ignored. Consequently, I walked out.
This is the closest location to where I now live and also to where I grew up, but I will inconvenience myself to go further to be greeted by kind people who actually want customers.
- kind people9
- waiting time1
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Moderate (16–30 min.)
2
Terrible service, long wait
My experience at this restaurant was quite negative due to the terrible customer service. There was a lady who was taking her time with our online order, and despite waiting, she kept letting other people skip ahead of us. The wait time was significant, and the overall experience was very disappointing.
- customer service1
- online order2
- wait2
Visit Type
- Quick Meal
1
Terrible Subway Experience
My experience at this Subway was the worst I've ever had. I was given a sandwich that was cold and barely toasted. As I am pregnant and cannot eat certain meats unless heated properly, I asked them to remake it.
They initially refused, stating I had to pay for a new one instead of a remake. Eventually, they did remake it, but it was made very sloppily, and my entire sandwich fell apart within two bites. The staff was also incredibly rude and lacked any customer service standards.
I strongly advise saving your money and avoiding this location.
- sandwich2
- staff1
- customer service1
What Subway offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Lunch
Offerings
- Late-night food
- Healthy options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
- Quiet
FAQs
Is Subway on Geary Blvd accessible for wheelchair users?
Yes, this Subway location is designed with accessibility in mind. You’ll find a wheelchair accessible entrance, a dedicated wheelchair accessible parking lot, and comfortable wheelchair accessible seating options.
What dining options and meal times does this Subway offer?
You can enjoy a variety of dining options at this Subway, including breakfast, lunch, and dinner. They also provide counter service, catering for events, and even late-night food for those evening cravings.
How does Subway generally rate with customers?
Subway holds an average overall score of **4.2** out of 10, with customer satisfaction at a poor **33.1%**. While **Food** (4.8) is seen as acceptable, **Service** (3.8) often falls short, and both **Ambience** (4.1) and **Value** (4.1) are considered average.
What do customers appreciate most about Subway's food?
Many customers appreciate the ability to get a **customized sandwich** with **fresh ingredients**. The bread is often noted for being freshly made, contributing to a satisfying and filling meal.
Are there common complaints regarding Subway's service or operations?
Yes, some customers report **inconsistent service attitude** from staff, including long waiting times and unhelpful behavior. There are also mentions of issues with coupon acceptance and occasional maintenance problems like out-of-service restrooms.