Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Mission Bay
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 15 of the guests
#2374 out of 2403 places to eat in San Francisco
#58 Sandwich Shop out of 65 in San Francisco
Poor
4 out of 10
Food
Service
Ambience
Value
110
Reviews
30%
Satisfaction
Often praised
- Budget friendly
- Customizable food
Frequently criticized
- Poor service
- Small portions
The restaurant Subway in San Francisco’s vibrant Mission Bay neighborhood is your go-to sandwich shop for a quick and satisfying meal. You’ll find a casual atmosphere perfect for a relaxed bite, whether you’re dining in or grabbing something on the go.
This spot is well-known for its healthy options, making it easy to customize your meal just the way you like it.
Overview: Introducting Subway
Subway offers a quick meal solution, often praised for its convenient location and the ability to choose your own ingredients. Many find it a suitable spot for a quick lunch, appreciating the speed and ease of ordering.
However, experiences can vary significantly, particularly concerning the staff. Some customers report encountering unfriendly staff or long waiting times, which can detract from the overall visit, despite the appeal of its customizable menu.
Poor
4
out of 10
110
Reviews
30%
Satisfaction
68
negative
9
neutral
33
positive
Looking at the overall picture, Subway receives an average Restaurant Score of 4 out of 10. This is coupled with a rather low Customer Satisfaction of 30%, indicating that while it might meet basic expectations for some, a significant portion of customers leave feeling dissatisfied. This divergence suggests a mixed experience for many.
Delving into specifics, Value scores an average (6), often highlighted for its budget-friendly options and specials. Food also lands in the average range (5.1), with positive comments about specific items and the ability to customize.
However, Ambience is also average (4.9), while Service stands out as poor (2.5), drawing the most criticism. These insights are drawn from 110 customer comments, with 33 positive observations and 68 negative ones.
What people like
- Budget-friendly options
- Customizable sandwiches
- Clean preparation area
What people don't like
- Inattentive service
- Small portion sizes
- Unwelcoming atmosphere
If you’re seeking a quick, budget-conscious meal where you can pick your own fillings, Subway can be a viable option. The Recommendation Score of 4 suggests it’s an average choice, best suited for those prioritizing speed and customization over a premium dining experience.
However, be prepared for potential inconsistencies, especially with service and portion sizes. While you might find a good deal and a satisfying sandwich, the overall experience might not always live up to expectations, particularly if you value attentive staff and a comfortable dining environment.
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Verdict: Our expert take on Subway
Food (5.1 out of 10)
mentioned by 65% of the guests
When it comes to the food, opinions are a bit of a mixed bag, but there are some definite highlights! With a score of 5.1, placing it in the average range, and customer satisfaction at 42.5%, which is mixed, its clear theres room for improvement. Many rave about the incredible burritos, especially the California burrito, finding their sandwiches satisfying and tasty.
Out of 40 pieces of feedback, 17 were positive. On the flip side, some diners expressed frustration with the sandwich construction, noting issues like them falling apart. Portions were also a common concern, often described as small, and some found the vegetables stale.
There were also comments about the lack of vegan bread options. These 19 negative opinions suggest areas where the kitchen could really step up its game.
Food
40
Reviews
42%
Satisfaction
19
negative
4
neutral
17
positive
Rating distribution
What people like
- Incredible burritos
- Tasty sandwiches
- Worthwhile desserts
What people don't like
- Poor sandwich build
- Small portions
- Stale vegetables
Often praised
- ingredientseliges los ingredientes
- California burritoThe California burrito is incredible
- FoodFood:5
- MeatballsMeatballs are very tasty
- PretzelThe Pretzel are also worthy of devouring
- The Boss sandwichThe Boss is the best sandwich I’ve had in a long time
- burritoI wasn't sure what to expect upon arrival, but this place served the best burrito I have ever consumed. The California burrito is incredible.
- footlong ChurroThe footlong Churro are also worthy of devouring
- good foodrestaurants with good food
- portionsmuch better food service and portions
Frequently criticized
- sandwichI left feeling cheated. If you're looking for a filling, generously topped sandwich, I'd recommend going elsewhere. This location has really dropped the ball, and I suggest saving your money to find a place that values its customers and their appetites.
- bread cutIt all starts from the way the bread was cut.
- cheeseasked if that was "2x's the cheese " as described
- chickenIt had no chicken in it
- fly insectfly insect sat on my sandwich
- meat portionwhen the portion is less than what is indicated by Subway, it is quite noticeable
- nutrition listhow many people read the nutrition list and to just lie in our face
- picklespacked with pickles like I asked for nothing else
- portionsThe portions felt more like a sample than a meal
- sandwich constructionThe way they put together the sandwich is really terrible.
If youre craving a standout burrito or a tasty sammich, you might find a gem here. However, be prepared for potentially small portions and some inconsistencies in sandwich preparation. Its a bit of a gamble, so manage your expectations.
Service (2.5 out of 10)
mentioned by 65% of the guests
When it comes to service, there were a few bright spots among the 48 customer opinions. Some folks (7 to be exact!) appreciated the convenient aspect for lunch and even mentioned a decent wait time of under 10 minutes. A few also highlighted friendly staff and helpful gestures like getting extra napkins.
However, the overall picture for service is quite bleak, with a 2.5 score indicating poor performance and customer satisfaction sitting at a dismal 14.6%. A whopping 40 comments pointed to significant issues, with many experiencing incredibly rude staff and bad attitude, leading to poor customer service and frustratingly long waiting times. There were frequent complaints about being short-staffed and employees being inattentive or rushing customers.
Service
48
Reviews
14%
Satisfaction
40
negative
1
neutral
7
positive
Rating distribution
What people like
- Friendly staff
- Quick wait time
What people don't like
- Rude staff
- Poor service
- Long waits
Often praised
- staffSuper friendly staff
- convenientso convenient for lunch
- deliveryonly when I was going to deliver I’m doing the work and I did like it
- napkinsGood thing he gave me alot of napkins.
- serviceusually offers friendly service
- wait timeWait time:Up to 10 min
Frequently criticized
- serviceI really did not like how we were treated by her
- staffthe staff was not very friendly or attentive
- customer serviceheight of ignorance and poor customer service
- staff attentionstaff is usually too busy talking amongst themselves or doing other things to pay attention
- waiting timestood there for 5-10mins and he dint even ask me
- acknowledging we were thereOne lady working in the store was stalling on purpose rather than taking our order. She was busy tearing boxes and unpacking items, and even took care of customers behind us without acknowledging we were there. A line was forming until her coworker finished his break to start helping.
- attitudeMy experience at this Subway was the worst Subway ever. The staff were super rude and had a bad attitude, making me feel like throwing the Subway on the person making it. There were no etiquettes, and the vegetables were stale.
- closedto find they were closed
- cookie saleshe would only sell me 6
- customersmad at many innocent customers just for fun
If a smooth and pleasant experience is what youre after, the service here might be a major letdown. With consistently low scores and numerous complaints, its probably best to manage your expectations or consider other options if service is a priority for you.
Ambience (4.9 out of 10)
mentioned by 19% of the guests
When it comes to the vibe, some folks appreciate the restaurants compact size and quick service, noting a clean food line that makes choosing easy. Based on 2 positive remarks out of 10 total, theres a small but vocal group who find something to like, even if the overall ambience score is an average 4.9. However, the ambience faces quite a few challenges, with 5 negative observations highlighting issues like potential crowding during events and a generally uninspiring atmosphere.
Many also point out the inconvenient location hours and the lack of individual indoor seating. This contributes to a rather poor 20% customer satisfaction, suggesting significant room for improvement.
Ambience
10
Reviews
20%
Satisfaction
5
negative
3
neutral
2
positive
Rating distribution
What people like
- Small, fast space
- Clean food line
What people don't like
- Poor atmosphere
- No indoor seating
- Can get crowded
Often praised
- food linea clean food line to choose from
- sizeMy experience at this restaurant was that it is small and fast. It's not usually crowded, but it can become crowded during construction or when there are big events happening.
Frequently criticized
- atmosphereThe atmosphere is not great
- crowdingcan get crowdy when construction is going or any big event is happening
- group seatingWhile the food makes it more than worth the visit, don't expect much from the place itself. The atmosphere is not great, and it's basically all group seating.
- indoor seatingUsed to have seating and tables indoors, but doesn't anymore
- locationlocation is closed during dinner and Sundays
If youre looking for a quick bite and dont mind a no-frills setting, especially during off-peak times, this spot might work for you. However, if atmosphere, comfortable seating, or dinner/Sunday availability are high on your list, you might find yourself disappointed.
Value (6 out of 10)
mentioned by 32% of the guests
When it comes to value, this spot presents a bit of a mixed bag, landing an average score of 6, with customer satisfaction sitting at a rather mixed 58.3%. Many of the 7 positive opinions highlight that you can find good food at a reasonable price, especially if you're looking for lunch on a budget or taking advantage of their great Subway specials, often leading to a good quality-price ratio. However, the 4 negative opinions suggest that value can be a sticking point for some.
Concerns arise around the general price, with some finding a footlong sandwich very expensive. There are also frustrations about the inability to use coupons or the lack of EBT acceptance, which can certainly impact the perceived value for certain customers.
Value
12
Reviews
58%
Satisfaction
4
negative
1
neutral
7
positive
Rating distribution
What people like
- Good value for money
- Reasonable prices
- Great specials
What people don't like
- Footlong too expensive
- No coupon acceptance
- EBT not accepted
Often praised
- Subway specialsSubway specials are offered 7 days a week at a great price
- budgetlunch on a budget
- moneyMy experience at Subway was positive. I found it to be a good sandwich for the money. It's not gourmet, but it's simply satisfying.
- money and revenueThe queue is 50 meters long. You should have two or three workers during events; this would bring you more money and revenue. What's the problem?
- pricegreat price for $6.99
- quality-price ratiorelación calidad-precio buena
- reasonable pricegood food at reasonable price
Frequently criticized
- EBTThey don’t even take ebt like the government promised
- couponsThey don’t accept coupons here, no signs or nothing
- footlong sandwichvery very expensive to get a footlong sandwich
- priceFor the price I paid, I expected a hearty sandwich
If youre seeking a quick, budget-friendly meal and can snag their specials, youll likely find decent value here. However, be aware that regular prices, particularly for larger items, might feel a bit steep, and don't expect to use coupons or EBT.
How are the prices at Subway?
Expect to pay about 13 per person, based on 15 reviews. That places it in the $11–$20 category. For a Sandwich Shop, it’s fair – not the cheapest, but reasonable for quick bites.
Most diners spend in this $11–$20 bracket, but there are also quite a few options in the $1–$10 range, suggesting a nice mix of budget-friendly and mid-range choices.
This chart shows what people usually spend per person, using the 15 most recent reviews.
How this restaurant’s value for money compares to similar spots in San Francisco.
Overall, we think the pricing here feels quite fair for a Sandwich Shop in San Francisco. It offers good value, especially with those budget-friendly options available.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
6
Great Food, Poor Staffing
Why is there only one person working near the stadium? The queue is 50 meters long. You should have two or three workers during events; this would bring you more money and revenue.
What's the problem?
- money and revenue7
- Food5
- one person working2
- queue2
- workers3
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
1
Terrible Service, Avoid This Subway
My experience at this Subway a couple of weeks ago was extremely negative due to the service. One particular server, possibly a manager, provided very, very bad service. He was constantly yelling and screaming, and seemed to be mad at innocent customers for no reason, as if for fun.
Many customers clearly hated his services. I urge the management to change this employee. Otherwise, if we continue to see him there, we will no longer come to Subway.
Goodbye.
- service1
- server1
- customers1
Visit Type
- Regular Visit
Service Type
- Dine-in
2
Disappointing Service, Standard Food
My experience at this restaurant was disappointing due to the service. Although I've been a regular customer for a while and the food is standard Subway fare, the service has consistently been bad. Every worker has always been rude, which is a significant issue.
Given the availability of other sandwich spots in town with much better food, service, and portions, I would recommend going elsewhere.
- food5
- sandwich spots8
- portions8
- coupons2
- service1
- worker service1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
8
Great Value and Service at Subway
My experience at this Subway was positive. The service was friendly, and the food line was clean. They offer Subway specials 7 days a week for a great price of $6.
99. The location is convenient, with entertainment at the Chase Center across the street and the University nearby. Outdoor seating is available as indoor dining is tight.
- service9
- food line8
- Subway specials9
Visit Type
- Delivery
Service Type
- Delivery
4
Subway Experience: A Mixed Bag
I was really hungry and on my couch, needing something substantial. I decided to drive to Subway. I used to take public transportation when I was a kid.
The only time I felt like I was in a motion picture was when I was going to deliver. I'm doing the work and I did like it. It's later in my line of work, someone did to ask making Subway ease is like five years not making hers Christ…
- hunger5
- delivery7
What Subway offers
Crowd
- Family-friendly
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Lunch
Offerings
- Healthy options
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Seating
- Lunch
Service Options
- Outdoor seating
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
What dining options and services can you expect at Subway in Mission Bay?
At Subway in Mission Bay, you’ll find flexible dining options. You can enjoy breakfast, lunch, or dinner with comfortable seating, or choose convenient takeout and delivery. They also offer catering services, and you can even enjoy your meal with outdoor seating.
Does this Subway location offer healthy and accessible choices?
Absolutely! This Subway location prioritizes healthy options, including a variety of vegetarian choices. You’ll also find it fully wheelchair accessible, with both an accessible entrance and seating, ensuring a comfortable and convenient visit for everyone.
What is the overall customer sentiment regarding Subway?
Subway generally receives an average Restaurant Score of 4 out of 10, with customer satisfaction at 30%. While some aspects are appreciated, a notable portion of customers express dissatisfaction.
What do customers like most and least about Subway?
Customers often appreciate the good value (6) and the ability to choose their own food ingredients (5.1). However, service is a significant concern, scoring poorly (2.5), with many noting issues with staff attentiveness and attitude.
Is Subway a good option for budget-friendly meals?
Yes, many customers find Subway to be a good option for lunch on a budget, with specials offered at a reasonable price, contributing to its average Value score of 6.