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oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Union Square
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 8 of the guests
#2346 out of 2403 places to eat in San Francisco
#54 Sandwich Shop out of 65 in San Francisco
Average
4.5 out of 10
Food
Service
Ambience
Value
58
Reviews
37.9%
Satisfaction
Often praised
- Quick service
- Vegetarian options
- Great value
Frequently criticized
- Food inconsistency
- Poor service
- Unclean space
The sandwich shop Subway in San Francisco’s vibrant Union Square neighborhood offers you a convenient spot for a quick and satisfying meal. You can easily grab a bite whether you’re exploring the city or on your lunch break.
This location provides flexible service options, ensuring you can enjoy your favorite subs just the way you like them, from no-contact delivery to a quick dine-in experience.
Overview: Introducting Subway
Subway offers a quick bite, often praised for its quick with making orders and very nice staff who are helpful. Many appreciate the vegetarian offerings and the overall clean environment.
However, some experiences point to significant inconsistencies, particularly with service and food preparation. While the value for a downtown lunch is a clear draw, issues like disappointing service and concerns over food quality such as missing ingredients or items not prepared as requested, frequently arise.
The dining space can also feel small and sometimes lacks cleanliness, impacting the overall visit.
Average
4.5
out of 10
58
Reviews
37.9%
Satisfaction
34
negative
2
neutral
22
positive
Looking at the overall picture, Subway holds an average Restaurant Score of 4.5, which aligns with a rather poor Customer Satisfaction of 37.9%. This suggests that while some aspects are appreciated, a significant portion of customers leave less than thrilled.
This assessment is drawn from 58 customer opinions, with 22 positive remarks contrasting with 34 negative ones, indicating a clear leaning towards dissatisfaction. Diving deeper, Food (4.7) is considered average, though it’s the most frequently discussed aspect.
Service (4) also lands in the average range, despite a high number of reviews, suggesting room for improvement in customer interactions. The Ambience (3.6) falls into the poor category, often noted for cleanliness and seating issues.
However, Value (8.8) stands out as a strong point, offering an affordable option, which is a significant draw for many patrons.
What people like
- Quick, helpful service
- Good vegetarian options
- Excellent lunch value
What people don't like
- Inconsistent food quality
- Poor customer service
- Unclean, small dining area
With a Recommendation Score of 4.7, Subway presents itself as a practical choice, especially if you’re seeking an affordable meal. It can be a convenient spot for a quick, budget-friendly lunch, particularly if you prioritize value and specific menu items like their vegetarian offerings.
However, be prepared for potential inconsistencies in both food preparation and customer service. While some visits might be smooth, others could be marred by issues like incorrect orders or a less-than-spotless dining area.
It’s a place that delivers on affordability, but your overall experience might vary.
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Verdict: Our expert take on Subway
Food (4.7 out of 10)
mentioned by 63% of the guests
Looking at the food, it seems there are some definite bright spots! Many folks raved about the buffalo chicken sandwich and the Meatball Sandwich, with some even loving a specific sauce combo. Plus, the vegetarian offerings got a special shout-out for being highly recommended.
Based on 8 positive comments, the food generally received an average score of 4.7. However, it's not all sunshine and rainbows. There were quite a few bumps, with 10 negative remarks.
Some diners were disappointed by the lack of vegan options and issues like unripe avocado. More concerning were reports of a hair in food and a steak sandwich being mislabeled and drowned in sauce. Customer satisfaction for food sits at a mixed 44.4%, indicating room for improvement.
Food
18
Reviews
44%
Satisfaction
10
negative
0
neutral
8
positive
Rating distribution
What people like
- Buffalo chicken sandwich
- Meatball sandwich
- Vegetarian options
What people don't like
- Hair in food
- No vegan options
- Poor steak sandwich
Often praised
- foodfood received a high rating of 4
- Meatball SandwichMeatball Sandwich is still very good
- buffalo chicken sandwichI loved the buffalo chicken sandwich YUM
- healthy eatingeating healthy
- sauce comborecommended sauce combo and it was great
- vegetarian offeringsThe staff consistently had a bothered look on their face when customers entered, which detracted from the overall atmosphere, also rated at 2. Despite the poor service, the vegetarian offerings were highly recommended, with a dedicated vegetarian menu available.
Frequently criticized
- foodI found a hair in my food. Since I was on my lunch break and didn't have time to go back and complain, I had to throw the food away. This meant I went the rest of my shift without eating.
- avocadoAvocado was unripe :P bleh
- breadbread was NOT toasted like asked
- hair in foodFound a hair in my food
- jack cheesethey didn’t even add the jack…. The cheese was missing
- saucedrowned it all in sauce …. Just tasted horrible
- steakTo make matters worse, my steak sandwich was mislabeled as chicken. Finally, there was barely any steak inside, and it was drowned in sauce, resulting in a horrible taste.
- steak sandwichthey mislabeled my steak sandwich as chicken
- vegan optionstold they have nothing vegan
When it comes to the food, its a bit of a mixed bag; you might find some delicious favorites like their buffalo chicken or meatball sandwiches, but be aware of potential inconsistencies. If youre willing to take a chance on the popular items and aren't strictly vegan, it could be worth a try. Otherwise, you might want to manage your expectations.
Service (4 out of 10)
mentioned by 79% of the guests
When it comes to service, there are definitely some bright spots! Customers have praised the staff for being really awesome and helpful, especially with online order issues. Shoutouts go to nice servers and even specific individuals like Jamba for being amazing and quick with making orders.
Out of 27 total comments, 8 were positive, highlighting these friendly interactions. However, the overall picture for service is a bit challenging, with a score of 4 putting it in the average range, and customer satisfaction at a low 29.6%, which is considered poor. Many experiences were disappointing, with complaints about rude manager behavior, a lack of basic customer service skills, and issues with opening time accuracy leading to long waiting times.
With 17 negative remarks, it seems there's significant room for improvement.
Service
27
Reviews
29%
Satisfaction
17
negative
2
neutral
8
positive
Rating distribution
What people like
- Helpful staff
- Quick order making
- Nice servers
What people don't like
- Rude management
- Poor customer service
- Inaccurate opening hours
Often praised
- staffVery nice staff helped me how to order again
- JambaJamba (sandwich artist) was amazing!
- making ordersquick with making orders
- nice serversNice servers
- online order issuesVery helpful with online order issues
- person who made sandwichthe person who made my sandwich was very nice
- speedFast
Frequently criticized
- serviceservice was disappointing with a score of 2
- credit cardcancel my credit card because of this place skimming me
- customer service skillsdon’t have any customer service skills
- drink machinethe drink machine was not working
- employeesemployees speak different language to each other while they're helping you
- experienceIt made my experience horrible.
- managerso call manager from this location is very rude
- opening hoursThey do not open at 630am
- opening timethey were closed although it says here they open at 9
- pay beforeadvised to pay before having my sandwich made
If youre lucky, you might encounter some genuinely helpful staff who are quick with your order. However, be prepared for a potentially frustrating experience due to reported rude management, poor customer service, and unreliable opening hours. Its a bit of a gamble, so manage your expectations.
Ambience (3.6 out of 10)
mentioned by 42% of the guests
On the upside, a couple of customers did find some positives, noting the place is quite clean and offers plenty of tables. Its good to hear there are some redeeming qualities, even if they are few. However, the overall vibe seems to be a major sticking point, with the ambience scoring a rather low 3.6.
Customer satisfaction for the atmosphere is also quite poor at just 22.2%. Many found the location lackluster, the place small, and noted issues with cleanliness and seating room. With 7 negative remarks out of 9 total customer comments, its clear the atmosphere needs significant improvement.
Ambience
9
Reviews
22%
Satisfaction
7
negative
0
neutral
2
positive
Rating distribution
What people like
- Place is clean
- Plenty of tables
What people don't like
- Small dining area
- Poor cleanliness
- Lackluster location
Often praised
- placethe place is very clean
- plenty of tablesPlenty of tables
Frequently criticized
- atmosphereWhile the food received a high rating of 4, the service was disappointing with a score of 2. The staff consistently had a bothered look on their face when customers entered, which detracted from the overall atmosphere, also rated at 2. Despite the poor service, the vegetarian offerings were highly recommended, with a dedicated vegetarian menu available.
- cleanlinessNot clean. You will need to clear your table.
- dirty sheetgave me a dirty sheet in which she wrap my sandwich
- language barrieralways speak to employees in their language ( which is not English) making me as a customer very uncomfortable
- locationthis location was lack luster.
- place is smallMy experience at this restaurant was that it's a cheap place to eat near the financial district and Chinatown. It's better to take out since the place is small.
- seating roomNot enough seating room inside
If you're looking for a great dining atmosphere, this might not be your spot, as the ambience clearly falls short. It seems better suited for a quick takeout, especially if you prioritize cleanliness over a comfortable dining experience.
Value (8.8 out of 10)
mentioned by 16% of the guests
When it comes to getting great bang for your buck, this spot truly shines! With an excellent score of 8.8 and a perfect 100% customer satisfaction, its clear guests are thrilled with the value. Based on 4 positive remarks, terms like "value, " "price, " and "cheap place" consistently pop up, highlighting its affordability, especially for lunch downtown.
Whats truly impressive is the complete absence of any negative feedback regarding value. There were 0 negative opinions among the 4 total, which speaks volumes. It seems customers universally agree that you're getting a fantastic deal here, with no complaints about the cost or what you receive for it.
Value
4
Reviews
100%
Satisfaction
0
negative
0
neutral
4
positive
Rating distribution
What people like
- Super good value
- Cheap downtown lunch
- Great price
What people don't like
Often praised
- valueIt's only $6 for lunch in downtown.
- cheap placeMy experience at this restaurant was that it's a cheap place to eat near the financial district and Chinatown. It's better to take out since the place is small.
- priceIt's only $6 for lunch in downtown
Frequently criticized
No complaints so far.
If you're looking for an incredibly affordable meal, especially for lunch in the downtown area, this place is a definite winner. You can expect super good value without breaking the bank, making it a smart choice for budget-conscious diners.
How are the prices at Subway?
On average, you’ll spend around 20 per person – based on 8 guests. That places this Sandwich Shop in the $11–$20 category. For its type, thats comfortably mid-range, perhaps a touch above.
Looking at what people usually spend, most prices cluster nicely around this $11–$20 range, showing a consistent offering. While theres one mention of a higher spend, it seems to be an exception. Since we only have 8 guests reporting, this gives us a good indication, but more data would paint an even fuller picture.
Here’s a quick look at what guests spend per person, based on the latest 8 reviews. This data is limited, but it gives us a good indication of typical spending.
A comparison of this Sandwich Shop’s value for money against similar spots in San Francisco.
Overall, we think the pricing feels fair for a Sandwich Shop in San Francisco, especially considering the general cost of dining out in the city. It’s not a budget spot, but it offers a solid mid-range option for a quick, quality bite.
Customer Reviews: what people think about Subway
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
6
Bothered Staff, Good Food
My experience at this restaurant was mixed. While the food received a high rating of 4, the service was disappointing with a score of 2. The staff consistently had a bothered look on their face when customers entered, which detracted from the overall atmosphere, also rated at 2.
Despite the poor service, the vegetarian offerings were highly recommended, with a dedicated vegetarian menu available.
- food8
- vegetarian offerings9
- service2
- staff2
- atmosphere2
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
9
Excellent Service from Jamba!
My experience at the restaurant was great, largely due to the exceptional service provided by Jamba, a sandwich artist. Jamba was incredibly helpful with online order issues and very quick with preparing orders. Their calm and friendly demeanor made the interaction pleasant.
Jamba even offered a great sauce combo recommendation. Thank you!
- Jamba10
- online order issues9
- making orders9
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Takeout
Meal Type
- Lunch
9
Good food, nice servers, plenty of tables
My experience at the restaurant was primarily for a mobile order pickup. It was mostly mobile order pickup customers like myself. There were plenty of tables available, and the servers were nice.
The food was also rated highly.
- plenty of tables8
- nice servers9
- food10
Service Type
- Dine-in
1
Avoid this place - credit card issues!
My experience at this restaurant was extremely negative. I had to cancel my credit card because I believe this place was skimming me. Furthermore, when I tried to contact them, their voicemail box was full.
I strongly advise others to stay away.
- credit card1
- voicemail box1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
7
Subway Experience: Good Food, Service Needs Work
My experience at this Subway was similar to others I've had, with good food. The service was just okay; the employee assisting me seemed new. It was a little disconcerting when employees spoke a different language to each other while serving customers.
- food8
- service5
- employees3
What Subway offers
Dining options
- Catering
- Lunch
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
FAQs
What dining and service options are available at Subway in Union Square?
At Subway, you have several convenient ways to enjoy your meal. You can choose from no-contact delivery, takeout, curbside pickup, or dine-in. They also offer catering services, making it easy to feed a group, especially for lunch.
What payment methods does Subway accept for your convenience?
Subway makes paying for your meal simple and flexible. You can use major credit cards and debit cards for your transactions. Additionally, for a quick and modern payment experience, NFC mobile payments are also accepted here.
What is the overall customer sentiment for Subway?
Subway has an average Restaurant Score of 4.5 and a poor Customer Satisfaction of 37.9%. While Value (8.8) is highly rated, Food (4.7) and Service (4) are average, and Ambience (3.6) is considered poor.
Are there any common issues with the food at Subway?
Yes, customers have reported issues such as finding hair in food , unripe avocado , bread not being toasted as requested, or missing ingredients like cheese. Some sandwiches have also been described as drowned in sauce .
Is Subway a good option for budget-conscious diners?
Absolutely. Many customers highlight Subway as a cheap place to eat, offering excellent value for lunch, especially in downtown areas. It’s often praised for being an affordable option.