Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Transbay
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 2 of the guests
#2372 out of 2403 places to eat in San Francisco
#59 Sandwich Shop out of 65 in San Francisco
Poor
4 out of 10
Food
Service
Ambience
Value
45
Reviews
28.9%
Satisfaction
Often praised
- Friendly service
- Clean atmosphere
Frequently criticized
- Poor food
- Small portions
- Online issues
The sandwich shop Subway in San Francisco’s Transbay neighborhood offers you a perfect spot for a quick bite. Located at 200 Pine St Suite 140, this casual eatery is known for its healthy options, making it a reliable choice when you’re looking for a fresh and convenient meal.
Whether you’re grabbing breakfast or lunch, you’ll find a welcoming atmosphere and efficient counter service.
Overview: Introducting Subway
Subway offers a mixed experience, often praised for its friendly staff and efficient service. Many appreciate the cleanliness and welcoming atmosphere, making it a comfortable spot for a quick meal.
However, some visits reveal inconsistencies that temper the overall impression. While the service can be quite good, there are notable concerns regarding food quality, with mentions of wilted lettuce and other ingredients not meeting expectations.
Occasional issues with a rude server or order accuracy also surface, suggesting variability in customer interactions.
Poor
4
out of 10
45
Reviews
28.9%
Satisfaction
30
negative
2
neutral
13
positive
This Subway location registers an overall Restaurant Score of 4, placing it in the average category. Customer Satisfaction, however, sits at a poor 28.9%, indicating a significant gap between general performance and customer happiness.
This suggests that while some aspects might be acceptable, many patrons leave feeling underwhelmed. Diving deeper, Ambience stands out positively with a score of (7), suggesting a pleasant environment.
Service (4.5) is deemed average, reflecting a blend of positive and negative interactions. Unfortunately, both Value (3) and Food (2.6) scores are low, pointing to areas needing considerable improvement.
These insights are drawn from 45 customer observations, comprising 13 positive and 30 negative remarks.
What people like
- Friendly, quick service
- Clean, warm atmosphere
What people don't like
- Subpar food quality
- Inconsistent portions
- Online order issues
With a Recommendation Score of 3.9, this Subway location presents a challenging proposition. While you might encounter a pleasant atmosphere and efficient service, the significant concerns around food quality and value mean it might not consistently meet expectations.
If you prioritize a quick, friendly interaction and a clean setting, it could be an option. However, if consistent food quality and fair portioning are paramount, you might find yourself disappointed.
Consider your priorities before visiting.
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Verdict: Our expert take on Subway
Food (2.6 out of 10)
mentioned by 54% of the guests
Based on 14 customer remarks, theres a small bright spot for food, with 1 positive comment specifically praising the Moster Combo as very delicious. While the overall food score is a poor 2.6, its interesting to see customer satisfaction for this topic is still considered good at 7.1. However, the overwhelming sentiment, with 12 negative remarks, points to significant issues.
Many found the meat tough and even reported a sandy taste. Concerns were raised about the quality and quantity of ingredients, with vegetables appearing old and bread seeming stale.
Food
14
Reviews
7%
Satisfaction
12
negative
1
neutral
1
positive
Rating distribution
What people like
- Delicious Moster Combo
What people don't like
- Tough, sandy meat
- Wilted, old vegetables
- Poor ingredient quality
Often praised
- Moster ComboThe Moster Combo is very delicious
Frequently criticized
- breadThe bread I am pretty sure was from the day or two before.
- cucumbersThe cucumbers weren't even the proper color.
- foodI felt like they were scamming me with my online order, giving me less ingredients than I paid for. I would avoid it if you don't want to get sick!
- ingredientsgiving less ingredients
- lettuce and spinachWilted lettuce and spinach.
- meatSome of the meat was incredibly tough to eat
- qualitySuper disappointed in the quality.
- quantityoffering half of the quantity
- sandwich materialoffering half of the sandwich material that is veggies and protein
- sandy tastethere was a vial sandy taste to it
If youre considering the food here, proceed with caution. While the Moster Combo' might be a hit, the widespread complaints about ingredient quality, freshness, and portion sizes suggest a high risk of disappointment. It might be best to explore other options for a satisfying meal.
Service (4.5 out of 10)
mentioned by 85% of the guests
Looking at the service, there are definitely some shining moments! Out of 25 customer observations, 10 highlighted the friendly service and kind workers, with many appreciating the staff friendliness and their dedication to working hard. Guests often found their orders were ready on time and accurate, making for a smooth experience.
However, the overall picture is a bit of a mixed bag, reflected in a customer satisfaction of 40% and an average score of 4.5. With 15 negative remarks, several customers encountered rude customer service and servers, issues with wrong items, and a concerning lack of care regarding allergies. Some also felt the staff were rushing or had communication difficulties.
Service
25
Reviews
40%
Satisfaction
15
negative
0
neutral
10
positive
Rating distribution
What people like
- Friendly, kind staff
- Orders ready timely
- Accurate order delivery
What people don't like
- Rude customer service
- Wrong items served
- Ignoring allergy needs
Often praised
- accurateand accurate!
- friendlyHe was friendly and working hard
- friendly servicego to another subway with friendly service
- friendly staffMy experience at this restaurant was very positive. It's a warm place with friendly staff who converse in both English and Spanish. The Moster Combo was very delicious!
- guy who sells foodthe guy who sells the food usually very kind and nice
- kind workerkind worker working at the front
- ready on timeMy order was ready on time
- service speedIt's one of the few locations that truly seems to care about its customers. The restaurant was consistently clean, the service was quick, and the staff was incredibly friendly. This establishment could serve as a model for other Subways in the city.
- staff friendlinessIt's one of the few locations that truly seems to care about its customers. The restaurant was consistently clean, the service was quick, and the staff was incredibly friendly. This establishment could serve as a model for other Subways in the city.
- working hardfriendly and working hard
Frequently criticized
- customer serviceHorrible customer service ! ... the server was extremely rude
- ownerowner needs to go through customer service training
- staffstaff and owner needs to go through customer service training
- allergiesdo not care about allergies at all
- barely saying anything audiblebarely saying anything audible
- employees speakingemployees Stay Speaking not in English when your ordering
- guy was rushingthe guy was rushing and barely saying anything audible
- online orderscamming for online order
- serverthe server was extremely rude he comes in shaking his head and yells
- serviceno one helped me for 5 min
So, what's the verdict on service? It seems to be a bit of a gamble. While you might encounter genuinely friendly and efficient staff, be prepared for the possibility of less attentive or even rude interactions.
If consistently stellar service is your top priority, this might not be your go-to spot.
Ambience (7 out of 10)
mentioned by 23% of the guests
When it comes to the vibe, many folks found the place to be a real gem, often describing it as a warm place with impressive cleanliness. Based on 2 positive comments out of 3, the overall score for ambience sits at a solid 7, which is pretty good! However, customer satisfaction is a bit more mixed at 66.7%, suggesting theres a bit more to the story.
On the flip side, there was one comment that specifically pointed out that the inside wasnt always up to par, with one person noting the inside was not very clean. This single negative feedback, while small in number, hints at an area where consistency might be key to boosting that customer satisfaction even higher.
Ambience
3
Reviews
66%
Satisfaction
1
negative
0
neutral
2
positive
Rating distribution
What people like
- Always clean
- Warm atmosphere
What people don't like
- Inside not clean
Often praised
- cleanlinessAlways clean
- warm placeA warm place
Frequently criticized
- insidethe inside was not very clean
Overall, the ambience seems to offer a generally pleasant and warm environment, often praised for its cleanliness. However, a single concern about the interiors cleanliness suggests a potential inconsistency. If you value a cozy, clean spot, its likely a good bet, but be aware there might be an off day.
Value (3 out of 10)
mentioned by 15% of the guests
Alright, lets talk about value – and honestly, its a bit of a tough spot here. With a poor score of just 3 and customer satisfaction sitting at a poor 0%, its clear that guests arent feeling like theyre getting a fair deal. Based on the 3 comments weve seen, there are unfortunately no positive remarks about the value offered.
Instead, the feedback points to some real concerns. Customers have specifically mentioned feeling overcharged and experiencing issues with BOGO online orders, with one person even feeling scammed. These 2 negative observations suggest that the pricing or how deals are handled might need a serious re-evaluation.
Value
3
Reviews
0%
Satisfaction
2
negative
1
neutral
0
positive
Rating distribution
What people like
What people don't like
- Overcharged
- BOGO online orders
Often praised
No positive aspects so far.
Frequently criticized
- BOGO online ordersSubway scams you on your BOGO online orders
- overchargedThey overcharged and when I called it out
If you're looking for great value, this might not be the place for you right now. Be cautious, especially with online deals like BOGO offers, as customers have reported feeling overcharged. It seems the pricing could be a significant disappointment.
How are the prices at Subway?
On average, you’ll spend around 17 per person – from 2 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
All reported prices cluster tightly within this range, showing a consistent experience. Just a heads-up, this is based on a small number of reviews, but it gives us a good indication!
Here’s a quick look at what guests spend per person, based on the latest 2 reviews. This data is limited, but it gives a good indication of typical spending.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels fair for a Sandwich Shop, especially considering its in San Francisco. Its a solid choice if you’re looking for a quality bite without breaking the bank.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
9
Hardworking Staff, Accurate Order
My experience at the restaurant was great, largely due to the kind worker at the front, Francisco. He was friendly and working hard, seemingly the only one managing the lunch rush. My order was ready on time and accurate!
- kind worker9
- friendly9
- working hard8
Visit Type
- Delivery
Service Type
- Takeout
1
Worst Subway Experience Ever
My experience at this Subway was the worst. I felt like they were scamming me with my online order, giving me less ingredients than I paid for. I would avoid it if you don't want to get sick!
- online order1
- ingredients1
- food1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
2
Disappointing Quality of Freshness
My experience at the restaurant was quite disappointing due to the quality of the ingredients. The vegetables, specifically the lettuce and spinach, were wilted, suggesting they had been there for a while. Even the cucumbers were not the proper color.
Furthermore, the bread seemed to be from a day or two prior. I was super disappointed in the quality of the food served.
- vegetables2
- lettuce and spinach2
- cucumbers3
Visit Type
- Quick Meal
Service Type
- Takeout
2
Subway BOGO Scam and Poor Service
My experience at this Subway was disappointing. They seem to scam customers on their BOGO online orders by providing significantly less sandwich material, specifically in terms of veggies and protein. The customer service was also poor, with rude staff and an owner who clearly needs customer service training.
I would advise others to go somewhere else. It's no wonder this is the lowest-rated Subway restaurant.
- sandwich material2
- customer service1
- staff1
Visit Type
- Quick Meal
Service Type
- Takeout
1
Scamming Owner, Poor Service and Food
My experience at this restaurant was pathetic due to the rude customer service. The owner, an Asian lady, appears to be scamming customers who order online. She offers half the quantity of food compared to other Subway stores, either by charging extra or providing less.
The staff has been trained to cut corners. I strongly advise staying away from this store.
- customer service1
- owner1
- quantity1
What Subway offers
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Solo dining
- Lunch
Amenities
- Restroom
Offerings
- Healthy options
- Quick bite
Dining options
- Catering
- Lunch
- Breakfast
- Counter service
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
Is the Subway on Pine Street in San Francisco accessible for all visitors?
Yes, this Subway location is designed to be fully accessible. You’ll find a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for everyone.
What dining and service options does Subway at 200 Pine St offer?
You can enjoy a quick bite with various dining options including breakfast, lunch, and counter service. For convenience, Subway provides curbside pickup, dine-in, takeout, and delivery services.
How does Subway generally perform?
This Subway location holds an overall score of 4 out of 10, with customer satisfaction at 28.9%. While Ambience (7) is good, Service (4.5) is average, and both Food (2.6) and Value (3) fall into the poor category.
What do customers appreciate about Subway?
Many customers highlight the friendly staff and quick service, noting that orders are often ready on time. The cleanliness and warm place atmosphere are also frequently mentioned positives.
What are the main concerns customers have about Subway?
Key concerns revolve around food quality, with complaints about wilted lettuce, tough meat, and stale bread. Issues with inconsistent portions and problems with online orders are also common.