Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Mission Bay
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 6 of the guests
#2388 out of 2403 places to eat in San Francisco
#62 Sandwich Shop out of 65 in San Francisco
Poor
3.6 out of 10
Food
Service
Ambience
Value
53
Reviews
20.8%
Satisfaction
Often praised
- Fresh ingredients
- Clean environment
- Helpful service
Frequently criticized
- High prices
- Inconsistent hours
- No dining space
The sandwich shop Subway in San Francisco’s vibrant Mission Bay neighborhood is your go-to spot for a quick and satisfying meal. You’ll find a range of healthy options here, perfect for a nutritious lunch or dinner.
Whether you’re looking for a vegetarian choice or just a fast bite, this casual eatery has you covered with its convenient counter service.
Overview: Introducting Subway
Subway offers a mixed experience, with many appreciating the fresh ingredients and clean environment. However, issues like inconsistent operating hours and limited seating often detract from the overall visit.
While the food generally receives praise, some find the value proposition lacking. Despite some positive feedback on the staff, concerns about service consistency and the overall atmosphere are frequently raised, suggesting a need for more reliable operations to match the quality of the offerings.
Poor
3.6
out of 10
53
Reviews
20.8%
Satisfaction
37
negative
5
neutral
11
positive
Subway’s overall performance registers at a 3.6, placing it in the poor category, which aligns with a low 20.8% customer satisfaction rate. This significant gap between expectations and reality is largely driven by concerns around Value (1.8) and Service (3), which customers frequently highlight as needing improvement.
Despite these challenges, the Food (4.9) stands out as a clear strength, often described as fresh and high-quality. However, the Ambience (3.8) also contributes to the lower overall sentiment.
These insights are drawn from 53 customer observations, with 11 positive remarks overshadowed by 37 negative ones.
What people like
- Fresh food quality
- Clean environment
- Friendly staff
What people don't like
- Poor value for money
- Unreliable operating hours
- Limited seating
With a recommendation score of 3.8, Subway presents a challenging proposition. While the quality of the food is often a draw, be prepared for potential inconsistencies in service and a less-than-ideal dining environment.
It might be best suited for a quick, no-frills takeaway. If you prioritize fresh ingredients for a sandwich and are willing to overlook issues like limited seating and unreliable operating hours, it could be an option.
However, those seeking good value or a consistent experience might find themselves disappointed.
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Verdict: Our expert take on Subway
Food (4.9 out of 10)
mentioned by 56% of the guests
When it comes to the food here, there are definitely some bright spots! Based on 5 positive opinions out of 15 total, many customers found the food to be excellent, with some highlighting healthy and fresh foods and recommending it to sandwich lovers . It seems there's potential for a great meal.
However, the overall picture for food is a bit mixed, with a score of 4.9 (which is average) and customer satisfaction at a poor 33.3%. With 8 negative opinions, issues ranged from portions being too small and missing double meat or American cheese requests, to concerns about lettuce availability and even hygiene.
Food
15
Reviews
33%
Satisfaction
8
negative
2
neutral
5
positive
Rating distribution
What people like
- Excellent food
- Fresh, healthy options
- Great for sandwiches
What people don't like
- Small portions
- Order accuracy issues
- Hygiene concerns
Often praised
- foodfood, which was excellent
- foodshealthy and fresh foods are served
- sandwich loversrecommend this place to all sandwich lovers
Frequently criticized
- American cheeseAsked for double meat and the works and american cheese. Did not get.
- double meatAsked for double meat and the works and american cheese. Did not get.
- hair on my subfound a piece of her hair on my sub
- lettuceThe lettuce was almost empty
- portionssmallest portions I've seen
- sandwichthen she threw it in the trash
- the worksAsked for double meat and the works and american cheese. Did not get.
- veggie "delight"6" veggie "delight" that I paid $5.35 for
If youre looking for healthy and fresh foods and are a sandwich lover , you might find something to enjoy here. However, be mindful of potential issues with portions and order accuracy, as these seem to be common frustrations. Its a bit of a gamble, so manage your expectations.
Service (3 out of 10)
mentioned by 81% of the guests
When it comes to service, a few folks had some genuinely good experiences! Out of 24 total remarks, 4 positive comments highlighted that the service was excellent and the staff were friendly and knows what they are doing. Some even mentioned their entire family was satisfied, which is always a great sign.
However, the overall picture for service is quite challenging, with a Score of just 3 and Customer Satisfaction at a low 16.7%, both indicating a poor experience for many. A significant 18 negative comments pointed to issues like unfriendly staff, bad behavior, and a terrible attitude from front desk staff . There were also complaints about staff refusing to give change and general staff attitude being unacceptable.
Service
24
Reviews
16%
Satisfaction
18
negative
2
neutral
4
positive
Rating distribution
What people like
- Friendly staff
- Excellent service
What people don't like
- Rude staff
- Bad staff attitude
- Refused to give change
Often praised
- staffThe staffs here are friendly
- familyAll of my family was there and we all were satisfied
- servicethe service is excellent
Frequently criticized
- serviceThe service was not good at all
- bad behaviorMy experience at this restaurant was marked by expensive prices and very unfriendly staff. One staff member's bad behavior, particularly towards me, was so egregious that I wanted to report him. He even refused to give me change back.
- delivery orderStay away if you want your order correct for delivey.
- front desk stafflady at front desk was so rude
- hoursalready closed when hours State that they’re open till 8 PM
- lady preparing sandwichthe lady that was preparing my sandwich was not in a very good mood
- online orderMy experience at the restaurant was marred by the rude front desk staff. The lady at the front desk accused me of not sending the online order, but it turned out she could not spell my name correctly.
- operating hourssays that they work until 8 pm
- pointsvery bad experience in not giving us the points
- posted hoursnever open during the posted hours
Given the overwhelmingly negative feedback on service, with a very low score and satisfaction, you might want to manage your expectations. While a few positive experiences exist, the consistent complaints about rude and unhelpful staff suggest this isn't their strong suit. If service is a top priority for you, this place might disappoint.
Ambience (3.8 out of 10)
mentioned by 38% of the guests
While a few customers appreciated the atmosphere, even calling it top-notch, and noted that the place looked clean, these positive sentiments are unfortunately quite rare. These glimpses of a good experience are limited and don't reflect the broader feedback. Unfortunately, the overall picture for ambience is quite poor, with a score of just 3.8 and customer satisfaction at a mere 22.2%.
Based on 9 pieces of feedback (6 negative versus 2 positive), many comments highlighted issues like poor hygiene, a lack of proper seating, and even locked doors. The general atmosphere was often a significant letdown, making dining in difficult.
Ambience
9
Reviews
22%
Satisfaction
6
negative
1
neutral
2
positive
Rating distribution
What people like
- Top-notch atmosphere
- Place looks clean
What people don't like
- Poor hygiene
- Limited seating
- Locked doors
Often praised
- atmospherethe atmosphere is also top-notch
- placeThe place looks clean
Frequently criticized
- atmosphereatmosphere was a significant letdown
- chairs and tablesthere’s no chair and table provided
- doorsI tried the last two mornings; the website said they opened at 8 am, but I tried at 8: 30 am and the store was locked up. Now I tried at 5: 30 pm (they say they close at 6 pm), and the doors were locked. Please do not waste your time.
- hygieneUnfortunately no hygiene next week
- one table with two seatsHowever, the atmosphere was a significant letdown, rated at only 1. The restaurant has only one table with two seats, making it ideal for takeout only. I had intended to eat there, but the limited seating made that impossible.
- storeI have been attempting to eat at this establishment for three days, but they are never open during their posted hours. I tried the last two mornings; the website said they opened at 8 am, but I tried at 8: 30 am and the store was locked up. Now I tried at 5: 30 pm (they say they close at 6 pm), and the doors were locked.
If you're looking for a comfortable place to dine in, this spot might disappoint due to its limited seating and overall atmosphere issues. It seems better suited for takeout, but even then, be wary of inconsistent opening hours and hygiene concerns.
Value (1.8 out of 10)
mentioned by 25% of the guests
Looking at the value, its clear that customers havent found much to cheer about. Out of 5 customer observations, there were no positive remarks regarding the pricing or overall cost-effectiveness of their meals. It seems the experience didnt leave anyone feeling like they got a great deal.
However, the feedback strongly points to a challenging situation, with a 1.8 score for value and a stark 0% customer satisfaction. Many felt the price was simply expensive , with several reports of being overcharged or finding items like the Veggie patty not listed on the menu. Customers consistently mentioned it was the most expensive Subway theyd visited, based on all 5 negative comments.
Value
5
Reviews
0%
Satisfaction
5
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- High prices
- Often overcharged
- Unlisted menu prices
Often praised
No positive aspects so far.
Frequently criticized
- priceprice of item we ordered (Veggie patty) was not on the menu - very bad
- Subwaymost expensive Subway I've ever been to
- expensiveexpensive prices
- overchargedI initially thought that despite the lower reviews compared to other locations, it couldn't be that bad, but it was. I was overcharged for my order. The sign listed a chicken breast footlong at $12.
If youre heading here, be prepared for potentially higher prices than you might expect, as the value proposition is quite poor. Many customers felt overcharged and found the costs to be a significant drawback, so it might disappoint if youre looking for an affordable meal.
How are the prices at Subway?
You’re looking at roughly 19 per person – reported by 6 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most diners spend around the average, with 4 out of 6 reviews falling into the $11–$20 range. However, there’s also a review for a cheaper option and one for a more premium experience, showing a bit of spread. Keep in mind, this is based on a smaller sample of 6 reviews, but it gives us a good flavor of the pricing.
Here’s a quick look at what guests spend per person, based on the latest 6 reviews. While the data is limited, it gives a good indication of the typical spend.
How this Sandwich Shop’s value compares to similar spots in San Francisco.
Overall, for a Sandwich Shop in San Francisco, we think the pricing feels quite fair. Its a solid mid-range option if youre looking for quality without breaking the bank.
Customer Reviews: what people think about Subway
Price per Person
- $1–$10
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Takeout
Meal Type
- Lunch
7
Great Food, Limited Seating
My experience at this restaurant was primarily focused on the food, which was excellent, receiving a perfect score of 5. However, the atmosphere was a significant letdown, rated at only 1. The restaurant has only one table with two seats, making it ideal for takeout only.
I had intended to eat there, but the limited seating made that impossible.
- food10
- takeout only6
- atmosphere2
- one table with two seats2
Visit Type
- Quick Meal
Service Type
- Takeout
1
Hygiene concerns and hair in food
My experience at this restaurant was unfortunately very poor due to hygiene issues. I found a piece of hair on my sub, which is unacceptable. I am planning to complain to the city about this next week.
The overall experience was negatively impacted by this discovery, leading to a 1 out of 10 for food, service, and atmosphere.
- hygiene1
- hair on my sub1
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
1
Horrible Service Experience
My experience at this Subway location was incredibly negative. I was called "Stupid and Dumb" by a staff member for ordering slowly. I couldn't believe the disrespect shown to me.
The service was appalling, and the staff's attitude was unacceptable.
- service1
- staff attitude1
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
10
Normal Subway, Great Experience
My experience at this Subway was completely normal and positive. I eat here about 2-3 times a week and I'm not sure what other reviewers are talking about. The food is great, the service is excellent, and the atmosphere is also top-notch.
I highly recommend this location.
- food10
- service10
- atmosphere10
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Lunch
2
Order Incorrect, Regretful Experience
My experience was quite disappointing. I ordered a 6" #17 - Garlic Roast Beef sandwich and specifically asked for double meat, the works, and American cheese. Unfortunately, I did not receive my order as requested.
I regret ordering from them and would advise others to stay away if they want their delivery order to be correct.
- double meat2
- the works2
- American cheese2
What Subway offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Lunch
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Lunch
- Breakfast
- Counter service
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
Is Subway in Mission Bay accessible for everyone?
Yes, you’ll find that this Subway location is designed with accessibility in mind. It features a wheelchair accessible entrance, making it easy for you to come and go. Additionally, the seating areas are also wheelchair accessible, ensuring a comfortable dining experience for all guests.
What dining and service options are available at Subway in San Francisco?
At Subway in San Francisco, you have several convenient service options. You can choose curbside pickup, dine-in, takeout, or delivery to suit your plans. For dining, you can enjoy breakfast, lunch, or dinner, with efficient counter service ensuring you get your meal quickly.
How does Subway generally perform according to customer feedback?
Subway receives an overall score of 3.6, indicating a poor performance. While the Food scores well at 4.9, Value (1.8), Service (3), and Ambience (3.8) significantly pull down the overall customer satisfaction of 20.8%.
What are the main drawbacks customers experience at Subway?
Customers frequently report issues with poor value due to expensive prices, unreliable operating hours, and very limited seating, often making it unsuitable for dining in.
What aspects do customers appreciate most about Subway?
Many customers praise the fresh and healthy food options. Positive comments also highlight the cleanliness of the place and the friendliness of some staff members.