Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Alamo Square
- 🥪 Sandwich Shop
$$
Price per Person $21–$30
mentioned by 8 of the guests
#2400 out of 2403 places to eat in San Francisco
#64 Sandwich Shop out of 65 in San Francisco
Poor
2.8 out of 10
Food
Service
Ambience
Value
179
Reviews
16.2%
Satisfaction
Often praised
- Sandwich customization
- Staff friendliness
- Location convenience
Frequently criticized
- Food safety
- Service inconsistency
- Poor hygiene
- Coupon issues
The restaurant Subway is a popular Sandwich Shop located in the vibrant Alamo Square neighborhood of San Francisco. You’ll find it at 1500 Fillmore St, offering a convenient spot for a quick and satisfying meal.
This casual eatery is known for its healthy options, making it a great choice when you’re looking for a fresh bite. Whether you’re a local or just passing through, you can easily grab a delicious sandwich tailored to your taste.
Overview: Introducting Subway
Subway offers a quick and customizable meal, with many appreciating the ability to build their own sandwiches using healthy veggies and lean meat . While some find the food satisfying, the overall experience can be quite inconsistent.
Customers frequently encounter issues ranging from terrible service and staff refusing deals to concerns about filthy conditions and unhonored coupons . This suggests a varied experience depending on the specific visit.
Poor
2.8
out of 10
179
Reviews
16.2%
Satisfaction
145
negative
5
neutral
29
positive
Looking at the overall picture, Subway registers a low Restaurant Score of 2.8, indicating significant room for improvement. This is further reflected in a concerning Customer Satisfaction rate of just 16.2%.
These figures, drawn from 179 customer remarks, with 29 positive and a substantial 145 negative, paint a clear picture of widespread dissatisfaction. Delving into specifics, Service (2.5) appears to be the weakest link, frequently cited for issues like unhelpful staff and order problems.
Value (1.9) also struggles, with many feeling overcharged or frustrated by unhonored deals. While Food (3.4) and Ambience (3.1) fare slightly better, they still fall into the lower end of the spectrum, suggesting a generally underwhelming experience across the board.
What people like
- Customizable sandwiches
- Friendly staff moments
- Convenient location
What people don't like
- Food safety concerns
- Inconsistent service
- Cleanliness issues
- Unreliable value offers
Given the low Recommendation Score of 2.9, it’s clear that Subway generally falls short of expectations. While you might occasionally find a decent, customized sandwich, the overall experience is often marred by significant operational and hygiene issues.
If you’re in a pinch and prioritize speed over consistent quality or service, you might consider it. However, for a reliable and pleasant dining experience, especially concerning food safety and value, it would be wise to explore other options.
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Verdict: Our expert take on Subway
Food (3.4 out of 10)
mentioned by 49% of the guests
While the overall sentiment for the food is quite low, with a score of 3.4 and customer satisfaction at just 21.2%, some diners did find things to appreciate. Out of 52 comments, 11 were positive, highlighting aspects like healthy veggies and lean meat in their sandwiches. A few even enjoyed the textures of sauces and found their subs prepared just right.
However, the majority of feedback, with 39 negative comments, points to significant issues. Many customers reported concerns about food poisoning and unsafe temperatures regarding protein. Common complaints also included portion sizes being too small, old lettuce, and staff skimping out on ingredients, leading to overall mediocre quality and disappointing sandwiches.
Food
52
Reviews
21%
Satisfaction
39
negative
2
neutral
11
positive
Rating distribution
What people like
- Healthy options
- Tasty sandwiches
- Customizable subs
What people don't like
- Food safety concerns
- Small portions
- Poor ingredient quality
Often praised
- sandwichesBoth sandwiches I had were good
- fast foodbest fast food I've had
- foodFood was good
- healthy veggiesHealthy veggies
- lean meatIt's the best fast food I've had in Miami st cities. I loved the focus on healthy veggies and lean meat. What's not to love?
- pepper jackpart with pepper jack tasted fine
- sandwichbest sandwich made by an old man
- subyour sub is prepared just the way you like it
- textures of saucessoo awesome with textures of sauces
- their foodmy kids like their food
Frequently criticized
- Italian herb and cheesethey were out of Italian herb and cheese >(
- banana pepper saladbanana pepper salad that took 40 minutes
- breadfelt not heated properly
- cheesecheese more, it felt not heated properly
- chocolate cookieshe gave us raisin cookies
- colaThey just shoved the sandwich together carelessly lol. The cola had no carbonation, it was flat. As expected, places with low ratings have their reasons lol.
- drink from the fountainthe machine had run out of gas
- foodfear of getting food poisoning
- food choicesfood choices are extremely limited
- food poisoningI don't usually leave reviews because I believe everyone deserves a second chance, but I strongly advise you to STAY AWAY FROM THIS PLACE. For the past 24 hours, I've been suffering from the WORSE FOOD POISONING OF MY LIFE after trying two of their sandwiches, tuna and steak. I can't eat anything else without throwing up.
Given the very low score of 3.4 and customer satisfaction at 21.2%, the food here seems to be a real gamble. While some found specific items enjoyable, the overwhelming number of negative experiences, including serious food safety concerns and poor portion control, suggests you might want to proceed with extreme caution or consider other options.
Service (2.5 out of 10)
mentioned by 80% of the guests
While the service here generally struggles, a few bright spots shine through. Some customers have praised the staff for doing their best, with specific mentions of friendly staff and workers providing great customer service, always smiling. There are even compliments for an owner who is super friendly and takes care of orders nicely, based on 12 positive remarks.
However, the overall picture for service is quite bleak, with a poor score of 2.5 and a very low customer satisfaction of just 13.3%. A staggering 77 negative comments highlight issues like rude guy attitudes, language barrier problems, staff laziness, and poorly trained staff. Many also reported frustrating order cancellation issues and unreliable business hours, making it a challenging experience.
Service
90
Reviews
13%
Satisfaction
77
negative
1
neutral
12
positive
Rating distribution
What people like
- Friendly staff
- Great customer service
- Staff does best
What people don't like
- Rude, dirty staff
- Poor training
- Order cancellation
Often praised
- staffThe ladies working there did a great job.
- customer servicegreat customer service, always smiling
- HIMATbest sandwich made by an old man named HIMAT
- his workappreciated his work alot
- online ordering systemconvenient to use the online ordering system
- orderthey took care of my order very nicely
- ownerthe owner is super friendly
- workerone worker there who is super nice
Frequently criticized
- staffThey refused to honor a BOGO deal that was available on the Subway app. This resulted in terrible service and staff. I will not be returning to this location.
- servicethe service was practically non-existent
- customer serviceMy experience at this restaurant was marked by terrible customer service. The worker, who identified himself as Crestefer, refused to serve me simply because I didn't know the name of the bread.
- language barrieremployee had language barrier issues
- online ordersEach time we objected and pointed out the coupon was valid and not expired, we received a different explanation. Furthermore, they have stopped taking online orders, making it impossible to use coupons online. I am very disappointed with this location.
- ordershe didn't listen and cancelled my order
- workerThe worker called himself crestefer said didn’t want to serve me
- 24-hour operationinconsistent regarding their advertised 24-hour operation
- Hindu manthe Hindu man was the only person working there
- Open 24 hours signodd when the 'Open 24 hours' sign is displayed
If you're considering a visit, be prepared for a potentially frustrating service experience. While some staff members might be friendly, the overwhelming feedback points to significant issues with rudeness, training, and order reliability. You might want to look elsewhere if consistent, good service is a priority.
Ambience (3.1 out of 10)
mentioned by 29% of the guests
While the overall vibe might need a boost, a few folks did find some silver linings regarding the ambience. Out of 24 comments, 6 highlighted positive aspects like the decor being reasonable or recently remodeled, and some even praised the location and shop cleanliness. It seems the convenience of being open 24h also earned some points.
However, the majority of feedback, with 18 negative opinions, points to significant issues. Many described the place as filthy, citing problems with cleanliness, tables, and even concerns about hygiene and health and safety. This contributes to a low score of 3.1, indicating a poor overall experience, and a customer satisfaction of just 25%, which is also quite poor.
Ambience
24
Reviews
25%
Satisfaction
18
negative
0
neutral
6
positive
Rating distribution
What people like
- Remodeled decor
- Convenient location
- Open 24 hours
What people don't like
- Filthy conditions
- Hygiene concerns
- Rats and mice
Often praised
- decordecor was remodeled
- cleaningthey just need to clean it up then this will be a great Subway location
- locationIt's in a perfect location
- open 24hThe food was good, and the decor was reasonable. It's great that they are open 24h, which is very convenient. The staff were friendly.
- shop cleanlinessthe shop is very clean
Frequently criticized
- air conditioningno air conditioning at this location
- cleaningThrough the window, I saw the worker making a sandwich for another customer. As I went to walk in, the worker told me they were "closed for cleaning. " This was confusing because the door was open, and the worker was actively making a sandwich, wearing food prep gloves.
- cleanlinessthe cleanliness isn't always top notch
- corporate garbage restaurantsLook! You have a huge city filled with corporate garbage restaurants!
- dirty paperplaced sandwiches on dirty paper
- filthyThis place looks filthy inside and outside
- garbage everywhereand encounter garbage everywhere!
- health and safetyHealth and safety must take an action
- hygienenot washing hand after smoking with no gloves
- inspectionplace wouldn't pass an inspection
If a pleasant and clean environment is high on your list, you might want to manage your expectations here. While the location and hours can be convenient, be prepared for potential issues with cleanliness and overall upkeep. It's probably best to consider other options if ambience is a priority.
Value (1.9 out of 10)
mentioned by 22% of the guests
When it comes to value, theres unfortunately not much positive buzz to report. Out of 13 total comments, there were no positive remarks about the pricing or deals. It seems customers havent found anything to cheer about regarding how their money is spent here.
Unfortunately, the value aspect receives overwhelmingly negative feedback, with 11 out of 13 comments expressing dissatisfaction. Customers frequently cite issues with being incorrectly charged, confusing billing practices, and questionable pricing. Many also report problems with coupon acceptance and BOGO deal rejections.
This leads to a 1.9 score, which is quite poor, and a 0% customer satisfaction, indicating significant room for improvement.
Value
13
Reviews
0%
Satisfaction
11
negative
2
neutral
0
positive
Rating distribution
What people like
What people don't like
- Unfair pricing practices
- Coupons not honored
- Money feels wasted
Often praised
No positive aspects so far.
Frequently criticized
- coupondon’t accept the coupon that was in the app
- $6.98paid $6.98..for the suboperative grossness
- BOGO dealwould not honor a BOGO on the subway app
- billingtwo separate, identical $6 orders were charged $6 & $11
- chargedWe were charged 5 for every 4 sandwiches
- couponsthis location does not accept coupons
- moneytake my hard earned money elsewhere
- money takenthey take my money, and I arrive to a dark store
- pricingThis place taxes more than it should
- ratingsIt's easy to see why the ratings are so low
If youre looking for good value or plan to use coupons, you might want to reconsider. The consistent complaints about pricing and rejected deals suggest you could end up paying more than expected or feeling shortchanged. Its probably best to manage your expectations or look elsewhere for a better deal.
How are the prices at Subway?
You’re looking at roughly 22 per person – reported by 8 diners. That puts it in the $21–$30 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Our data from these 8 guests shows a bit of a spread: most spent between $11–$20, but there were also some higher spends, even up to $41–$50. It’s a small sample, but it gives us a good taste of what to expect!
This chart shows what people usually spend per person, using the 8 most recent reviews. It’s a limited sample, but it gives a good indication of the spending habits here.
See how this restaurant’s value stacks up against similar spots in San Francisco.
We’d say that for a Sandwich Shop, an average of 22 per person is leaning towards the premium side. While some guests spend less, the overall average suggests a higher-end experience. We recommend considering if the quality matches the price, especially in a city like San Francisco where prices can vary widely.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
10
Best Fast Food in Miami Cities
My experience at this restaurant was fantastic! It's the best fast food I've had in Miami st cities. I loved the focus on healthy veggies and lean meat.
What's not to love?
- fast food10
- healthy veggies10
- lean meat10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
1
Horrible Food Poisoning Experience
I don't usually leave reviews because I believe everyone deserves a second chance, but I strongly advise you to STAY AWAY FROM THIS PLACE. For the past 24 hours, I've been suffering from the WORSE FOOD POISONING OF MY LIFE after trying two of their sandwiches, tuna and steak. I can't eat anything else without throwing up.
The establishment looked FILTHY inside and out, but I was so hungry and in a rush that I overlooked it. I wish I had trusted my instincts and never stepped into this Subway. Today, I had to cancel all my plans to stay home and spend the entire day on the toilet.
It was a HORRIBLE EXPERIENCE, earning a -100 stars!
- food poisoning1
- tuna sandwich1
- steak sandwich1
Visit Type
- Quick Meal
Service Type
- Takeout
2
Unreliable and Uncaring Service
I've ordered from this location before, and the sandwiches are consistently light on ingredients. However, the online ordering system is convenient for grabbing food on the way to work. This time, my prepaid online order was canceled last minute while I was on my way to pick it up.
Upon arrival, they had nothing ready and offered only a shrug, stating they don’t accept the coupon that was applied and paid for in the app. Normally, if a coupon isn't accepted, the order wouldn't be payable or submittable. Because they canceled 10 minutes before pickup, I had no warning and no time to wait for another order.
This experience was unreliable, mediocre, and they seemed to couldn’t care less.
- online ordering system7
- ingredients2
- prepaid online order1
- coupon1
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
2
Lazy employees closed early
I arrived at 9: 45 PM, expecting the doors to still be unlocked since the restaurant supposedly closes at 10: 00 PM (2200). However, the lazy employees decided to close the doors early. This is completely unacceptable, and I expect a free sandwich from any Subway location after this experience.
- lazy employees1
- doors1
- closing time1
Visit Type
- Quick Meal
Service Type
- Takeout
1
Worst Subway Experience Ever
This was probably the worst Subway I’ve been to. Apparently, you can only place online orders here, which I didn't know. I explained to the employee that the system glitched and wouldn't let me checkout, and he said he'd just make one for me.
After he finished, he told me I needed to pay through the online order. The sandwich he made was also half empty; he stopped placing the steak halfway through and made a pretty skinny Subway. He also didn’t stock the veggies in the counter, so he skimped out on some ingredients I wanted.
Since I had no way of paying, I just walked out on the order. Happy I did though, that sandwich would’ve been the most depressing meal ever. One other thing, they were out of Italian herb and cheese >(.
- online orders2
- half empty1
- skimped out2
What Subway offers
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Solo dining
- Lunch
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
Is Subway in Alamo Square accessible for everyone?
Yes, the Subway at 1500 Fillmore St in San Francisco’s Alamo Square neighborhood is designed with accessibility in mind. You’ll find a wheelchair accessible entrance and wheelchair accessible seating, ensuring a comfortable dining experience for all guests.
What kind of dining and meal options does Subway offer?
Subway provides a variety of dining options throughout the day, including breakfast, lunch, and dinner. You can enjoy counter service, or choose from convenient service options like curbside pickup, takeout, and delivery. They also offer catering services and a kids’ menu.
What is the overall customer sentiment for Subway?
Subway has an overall Restaurant Score of 2.8, with Customer Satisfaction at 16.2%. Key areas like Service (2.5), Value (1.9), Ambience (3.1), and Food (3.4) all indicate significant room for improvement.
What do customers generally appreciate about Subway's food?
Customers often appreciate the ability to customize their sandwiches with healthy veggies and lean meat , finding the food good when prepared to their liking.
Are there any significant concerns regarding cleanliness or food safety at Subway?
Yes, several customers reported concerns about filthy conditions, garbage everywhere , and even severe food poisoning , suggesting hygiene and safety can be major issues.