Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – Las Vegas
Starbucks - Las Vegas
Photo from Starbucks
Starbucks at a glance
Las Vegas Summerlin
- ☕ Café
$
Price per Person $1–$10
mentioned by 26 of the guests
#175 out of 192 places to eat in Las Vegas
#13 Café out of 14 in Las Vegas
Average
4.5 out of 10
Food
Service
Ambience
Value
154
Reviews
35.1%
Satisfaction
Often praised
- Friendly Staff
- Quality Coffee
- Pleasant Decor
Frequently criticized
- High Prices
- Crowded Spaces
- Order Errors
The café Starbucks in Las Vegas’s vibrant Summerlin neighborhood offers you a perfect spot to unwind. Known for its great coffee, this cozy and casual establishment provides a welcoming atmosphere for your daily pick-me-up or a relaxed meeting.
Whether you’re grabbing a quick bite or enjoying a small plate, you’ll find a delightful experience waiting for you here.
Overview: Introducting Starbucks
Starbucks generally delivers on its promise of quality beverages, with many praising the well-made coffee and the attentive staff. Guests often highlight the friendly service, making for a welcoming interaction.
However, the physical environment sometimes falls short, with concerns about store cleanliness and crowded spaces where people loitering can make it less comfortable to relax. This can impact the overall experience.
Average
4.5
out of 10
154
Reviews
35.1%
Satisfaction
92
negative
8
neutral
54
positive
The overall experience at Starbucks registers an average 4.5, while customer satisfaction sits at a poor 35.1%. This notable divergence suggests that while some aspects are well-received, a significant portion of customers leave less than thrilled.
Looking closer, Ambience (4.8) and Service (4.7) are rated well, with 26.1% and 80.4% of reviews mentioning them, respectively. Food (4.4) also performs adequately, mentioned in 56.5% of reviews.
However, Value (2.6) is a clear area for improvement, with 17.4% of reviews touching on it, often negatively, contributing to the 92 negative opinions out of 154 total customer remarks.
What people like
- Attentive, friendly staff
- Quality coffee beverages
- Pleasant background elements
What people don't like
- Poor value for money
- Crowded, unclean spaces
- Inaccurate food orders
Starbucks offers a consistent experience for those seeking reliable coffee and friendly interactions, reflected in its strong service scores. However, be mindful of the cost and potential for a less-than-pristine environment.
With a 4.8 recommendation score, it’s a solid choice for a quick coffee run, but perhaps not for a leisurely, value-driven stay. Manage your expectations regarding pricing and potential crowding for a more satisfying visit.
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Verdict: Our expert take on Starbucks
Food (4.4 out of 10)
mentioned by 57% of the guests
While the overall score for food and drinks hovers at an average 4.4, and customer satisfaction is a poor 27.5%, there are definitely some highlights. Out of 40 customer comments, 11 were positive, with guests raving about quick iced green tea, excellent Matcha Green tea Frappuccino, and good coffee drinks. Many appreciated the excellent food and personalized drink preparations.
However, a significant number of experiences, 24 to be exact, point to some serious issues. Complaints ranged from watered-down chocolate milk and nasty hot chocolate to an off tasting PSL and bitter, watery Chestnut Praline. Concerns also included cold coffee when ordered hot, wrong ingredients causing an allergic reaction, and even spilled drinks with oil inside.
Food
40
Reviews
27%
Satisfaction
24
negative
5
neutral
11
positive
Rating distribution
What people like
- Excellent Matcha Frappuccino
- Quick iced tea
- Excellent food quality
What people don't like
- Allergic reaction risk
- Drinks often watered-down
- Inconsistent drink quality
Often praised
- foodthe food was excellent
- Matcha Green tea FrappuccinoThe Matcha Green tea Frappuccino with no sweetner is excellent
- coffeemy standard for coffee
- coffee drinkMy coffee drink was good
- cold drinkmy drink was great
- daily sampleRJ offered us the daily sample, informative and friendly.
- drinksmaking our drinks according to my mom’s liking and health.
- espresso typesMy experience at the restaurant was fantastic, largely due to the exceptional service provided by Bryonna. She helped me find my perfect drink by talking me through all of the espresso types. I really appreciated how well informed she is and how happy she was to talk with me and answer my questions 😊.
- iced green teaMy iced green tea appeared quickly
- teaRefilled my tea to go with a smile.
Frequently criticized
- coffeeplenty of good coffee shops around, with better coffee
- chocolate milkMy experience at the restaurant was disappointing regarding their chocolate milk. I would advise against getting the chocolate milk made by them, as it was watered down. It's better to opt for bottled chocolate milk instead.
- Blonde or Pike roasts brewedsurprisingly they had no Blonde or Pike roasts brewed
- Carmel MacMy Carmel Mac wasn't filled to the top
- Chestnut PralineChestnut Praline tasted bitter and watery
- Citrus Defender teatold they can't make the Citrus Defender tea anymore
- PSLMy PSL tasted off
- allergic reactionI had an allergic reaction
- baconI ordered bell peppers bits and I got bacon
- bell peppers bitsI ordered bell peppers bits and I got bacon
When it comes to food and drinks, it seems like a bit of a gamble. While some find excellent options and great service, many others encounter disappointing quality and serious errors. Proceed with caution, especially if you have allergies or specific preferences, as consistency seems to be an issue.
Service (4.7 out of 10)
mentioned by 80% of the guests
When it comes to service, this spot presents a bit of a mixed bag, with a 4.7 score indicating an average experience. However, many customers appreciate the friendliness, professionalism, and attentiveness of the staff. Based on 34 positive remarks out of 85 total, guests often praise the quick and welcoming interactions, sometimes even by name.
On the flip side, with 50 negative remarks, customer satisfaction sits at a mixed 40%, suggesting there's room for improvement. Issues like rude service, long waiting times, and concerns about order accuracy, along with poor customer service skills, frequently pop up, indicating inconsistencies in the overall experience.
Service
85
Reviews
40%
Satisfaction
50
negative
1
neutral
34
positive
Rating distribution
What people like
- Friendly, professional staff
- Attentive service
What people don't like
- Rude staff
- Inaccurate orders
- Long wait times
Often praised
- serviceThank you to William and Miguel for your accommodation and attentiveness.
- staffWelcoming staff as you arrive. RJ offered us the daily sample, informative and friendly.
- BryonnaShe helped me find my perfect drink by talking me through all of the espresso types. I really appreciated how well informed she is and how happy she was to talk with me and answer my questions 😊.
- greetingI have a great experience every time I visit. The girls working there always greet me warmly and call me by name. I love that they do that.
- EveryoneEveryone who works here is amazing
- accommodationThank you to William and Miguel for your accommodation and attentiveness.
- appordered a cold drink through its app without any problem
- attentivenessThank you to William and Miguel for your accommodation and attentiveness.
- baristathe barista on the lobby and mobile order bar was AMAZING
- crewGreat crew that always makes you feel welcome.
Frequently criticized
- orderMy experience ordering through Postmates was completely unsatisfactory. My order arrived completely spilled all over, and to make matters worse, my order was wrong. The most appalling part was finding oil inside of my drink; it was truly disgusting and felt intentional.
- cup of iceI want to congratulate Starbucks for being probably the only company in the United States that will refuse to sell you a cup of ice. Absolutely insane that I cannot buy a cup of ice from you. Charge me a dollar, 2 dollars, whatever.
- customer serviceMy experience at this restaurant was extremely disappointing. I found the staff to be unpersonable with dry customer service. It was frustrating to have to ask for basic necessities like a straw and napkins, as I believe these should be proactively offered.
- employeesApparently it has been sitting at the counter and the employees couldn't be bothered to speak up and say the name.
- serviceThought the service for a medium frappacino would be quick.
- cashierI asked my 9-year-old daughter, who has special needs and is verbally challenged, to tell the cashier what she wanted. The cashier just stared at her blankly. I ordered for both of us.
- order accuracyStaff couldn't find it and finally found it
- staffTRAIN YOUR STAFF TO MAKE KIDS BEVERAGES WARM NOT BURNING HOT
- wait timeAfter about 20 min my wife got fed up and went to ask for the drink.
- Starbucks staffhad such ignorant ,incompetent, unknowledgeable Starbucks staff.
If youre looking for consistent, top-notch service, this might be a gamble. While some experiences are genuinely great, be prepared for potential hiccups like long waits or order mix-ups. Its a place where your service experience could truly vary.
Ambience (4.8 out of 10)
mentioned by 26% of the guests
It seems the ambience here is a bit of a mixed bag, with a score of 4.8 putting it in the average range, and customer satisfaction at 42.9%, which is definitely mixed. Out of 21 opinions, 9 found things to love, like admiring the map of the world showing coffee regions, enjoying a nice theater experience, or appreciating the mellow indie rock soundtrack and a convenient place to relax. However, 11 opinions pointed out some significant drawbacks.
Many felt the atmosphere was unpleasant or less than ideal due to people loitering and making it uncomfortable to stay. Concerns about store cleanliness and even Covid-19 safety measures also popped up, suggesting there's room for improvement in the overall environment.
Ambience
21
Reviews
42%
Satisfaction
11
negative
1
neutral
9
positive
Rating distribution
What people like
- Unique world map
- Nice theater setting
- Mellow indie rock
What people don't like
- Too many loiterers
- Uncomfortable atmosphere
- Poor cleanliness
Often praised
- coffee growing regionsmap of the world that shows all the different coffee growing regions
- convenient placeIt's a convenient place to have a Starbucks
- indie rockMellow indie rock was the soundtrack
- magicMy experience was seeing a family show that was cute and funny, with occasional flashes of serious magic, but mostly run of the mill. A brief segment where Teller trims the shadow of a rose in a vase was almost worth the price of admission.
- map of the worldadmire the map of the world that shows all the different coffee growing regions
- message boardwitness the awesome wisdom handprinted on the message board
- placeNice place to surf the world wide web!
- segmentA brief segment where Teller trims the shadow of a rose in a vase is almost worth the price of admission
- theaterA brief segment where Teller trims the shadow of a rose in a vase was almost worth the price of admission. It was great to get out and see a show in a really nice theater.
Frequently criticized
- atmospherethe atmosphere was disappointing
- Corp ideologyno poisonous Corp ideology
- Covid-19 safety measuresnot practicing Covid 19 safety measures
- ambienceAtmosphere:1
- indoor seatingvery little indoor seating
- outdoor seatingit was all occupied
- people loiteringWhile the food was excellent, receiving a perfect score of 5, and the service was also top-notch with a score of 5, the atmosphere was less than ideal, scoring a 3. There were simply too many people loitering for extended periods, which made it uncomfortable to stay and enjoy my drink or food items. This overcrowding significantly detracted from the overall dining experience.
- store cleanlinessStore was dirty inside and had lots of flies flying around inside
- uncomfortable to stayuncomfortable to stay there
- unpleasant atmosphereThis is in Summerlin where most of the ppl in this town often turn their noses up at darker complected people.
If you're looking for a unique visual or a specific type of entertainment, you might find some charm here. But be prepared for a potentially crowded and less-than-pristine environment, especially if you value comfort and cleanliness.
Value (2.6 out of 10)
mentioned by 17% of the guests
Looking at the value aspect, its tough to find much to celebrate. There are no positive opinions to draw from, and the customer satisfaction is at a stark 0%, which is definitely in the poor range. This suggests that customers arent feeling like theyre getting a good deal.
Customers frequently express frustration over high prices, especially for coffee, with many feeling theyre wasting their money. Comments like way too expensive and insane amount of money are common among the 7 negative remarks, painting a picture of significant dissatisfaction. The overall score of 2.6 further confirms this poor value perception.
Value
8
Reviews
0%
Satisfaction
7
negative
1
neutral
0
positive
Rating distribution
What people like
What people don't like
- High prices
- Poor value
- Expensive coffee
Often praised
No positive aspects so far.
Frequently criticized
- priceMy experience at Starbucks was disappointing. I don't shop there because I've found plenty of other coffee shops with better coffee and better prices. Additionally, I object to their Corp ideology.
- pricesThen the manager was rude, incompetent and said the reason why it's more is because they use cold foam.
- Price per personWaste of $9 today
- money for coffeeDo I need to order an iced coffee WITHOUT the coffee to get a cup of ice from you? You already charge an insane amount of money for coffee, just sell somebody a cup of fricken ice. What's the big deal?
- wasting my moneyI miss my location! Having to go to other locations that just don't care as much as this one is exhausting and feels like I'm wasting my money. Waiting anxiously to see you all at this location again!
If you're looking for good value, this might not be your spot. Many customers feel the prices are too high for what you get, especially for coffee. You might want to consider other options if budget is a concern.
How are the prices at Starbucks?
On average, you’ll spend around $10 per person – reported by 26 diners. That puts it in the $1–$10 category. For a Cafe, that’s comfortably budget-friendly, especially in Las Vegas!
Most guests find prices clustering in the $1–$10 and $11–$20 ranges, indicating a good mix of very affordable and slightly higher options.
Here’s a quick look at what guests spend per person, based on the latest 26 reviews.
See how this Cafe’s value stacks up against similar spots in Las Vegas.
Overall, we think the pricing feels very fair for a Cafe, offering great value for your money. Its a solid choice if youre looking for an affordable bite.
Customer Reviews: what people think about Starbucks
Visit Type
- Special Occasion
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
9
Exceptional Service Made Thanksgiving Special
My experience at this restaurant was wonderful, largely due to the exceptional service provided by William and Miguel. They were incredibly accommodating and attentive, making our Thanksgiving celebration extra special. They even prepared our drinks according to my mom's specific preferences and health needs, which was greatly appreciated.
- service10
- accommodation10
- attentiveness10
Visit Type
- Regular Visit
Service Type
- Dine-in
2
Inconsistent Coffee and Poor Staffing
My experience at this location has been a mixed bag. While I've enjoyed the coffee at times, I once received the worst coffee from them, which had no taste at all. Orders also seem to be inconsistent; hot drinks arrived cold, and cold drinks were mostly ice with a minimal amount of coffee.
The constant changing of employees is a significant issue. It seems employees are either fired or relocated before they can get accustomed to the environment and provide a good customer experience. I believe employees should work closer to their homes for consistency.
Furthermore, the hiring process appears flawed, with a lack of focus on skilled employees who genuinely love coffee and can create a good experience for customers. I'm hesitant to purchase coffee from Starbucks again.
- coffee2
- cold coffee3
- employees1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Terrible Service, Long Wait Time
My experience at this Starbucks was disappointing due to extremely slow service. Despite only one other person being in the store, I waited about 20 minutes for a medium frappuccino. My wife eventually had to ask for it, only to find it had been sitting at the counter, unacknowledged by the employees.
It's a simple task to blend ingredients and call out a name, and I expected better. I will not be returning, and future Starbucks orders will not include a tip because of this experience.
- service2
- wait time1
- employees1
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Excellent Service and Drink Knowledge
My experience at the restaurant was fantastic, largely due to the exceptional service provided by Bryonna. She helped me find my perfect drink by talking me through all of the espresso types. I really appreciated how well informed she is and how happy she was to talk with me and answer my questions 😊.
- espresso types9
- Bryonna10
Visit Type
- Regular Visit
Service Type
- Dine-in
9
Amazing Service and Food!
I love this place! I often switch between this location and the one down the street by EOS. Everyone who works here is amazing.
- Everyone10
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Small plates
- Coffee
Dining options
- Breakfast
- Brunch
- Dessert
- Seating
- Lunch
Service Options
- Drive-through
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
What accessibility features does Starbucks offer for visitors?
Starbucks in Summerlin ensures a comfortable visit for everyone. You will find a wheelchair accessible entrance, parking lot, seating, and restroom facilities, making it easy for all guests to enjoy their coffee and quick bites without any hassle.
What convenient service and dining options are available at this Starbucks location?
This Starbucks offers a variety of convenient services to fit your needs. You can utilize the drive-through, no-contact delivery, or takeout. For those who prefer to stay, there’s outdoor seating and dine-in options, perfect for breakfast, brunch, lunch, or dessert.
What is the overall customer sentiment for Starbucks?
Starbucks has an overall score of 4.5, with customer satisfaction at a poor 35.1%. While Ambience (4.8), Service (4.7), and Food (4.4) are generally well-regarded, Value (2.6) is a significant concern.
What do customers appreciate most about Starbucks?
Customers frequently praise the attentive and friendly staff, highlighting their accommodation and attentiveness. Many also enjoy the quality of the coffee and other beverages, often finding their drinks well-prepared.
What are the main drawbacks customers experience at Starbucks?
Key issues include the perceived high price, leading to poor value for money. Additionally, some customers report crowded or unclean store conditions, and occasional inaccuracies with food orders.