Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – Cleveland
Starbucks - Cleveland
Photo from Starbucks
Starbucks at a glance
Cleveland Riverside
- ☕ Café
$$
Price per Person $11–$20
mentioned by 35 of the guests
#61 out of 62 places to eat in Cleveland
#7 Café out of 7 in Cleveland
Poor
3.4 out of 10
Food
Service
Ambience
Value
197
Reviews
21.8%
Satisfaction
Often praised
- Attentive staff
- Pleasant atmosphere
Frequently criticized
- High prices
- Inconsistent service
- Cleanliness issues
The café Starbucks in Cleveland’s vibrant Riverside neighborhood is your go-to spot for a refreshing break. You’ll discover a welcoming atmosphere where the aroma of freshly brewed coffee fills the air.
Known for its great coffee, this casual and trendy cafe offers a perfect setting whether you’re grabbing a quick bite or settling in for a small plate. It’s an ideal place to enjoy a moment of tranquility or catch up with friends.
Overview: Introducting Starbucks
Starbucks often sees customers appreciating the efficiency and attentiveness of its staff, with some finding their experience made easier by the team. The atmosphere can be a comfortable spot for a quick break, and certain food items have garnered positive remarks for their quality.
However, concerns frequently arise regarding value, with many feeling the price is too high or experiencing incorrect charges. Service can be inconsistent, marked by long lines, staff attitude issues, and problems with order accuracy.
Some locations also face issues with cleanliness.
Poor
3.4
out of 10
197
Reviews
21.8%
Satisfaction
142
negative
12
neutral
43
positive
Looking at the overall picture, Starbucks receives a 3.4 out of 10, indicating a generally poor performance. This is further reflected in a low 21.8% customer satisfaction rate.
With 197 customer opinions, including 43 positive and 142 negative, there’s a clear pattern of dissatisfaction. While some aspects shine, the overall sentiment suggests significant room for improvement across the board.
Delving into specifics, Food scores a 3.5, suggesting it’s a weak point for many. Service also struggles with a 3.3, often leading to frustration.
The Ambience fares slightly better at 4.9, placing it in the average range, but it’s not enough to lift the overall experience. The most challenging area appears to be Value, which registers a very low 1.6, indicating customers feel they are not getting their money’s worth.
What people like
- Attentive staff
- Pleasant atmosphere
What people don't like
- High prices
- Inconsistent service
- Cleanliness issues
With a 3.4 recommendation score, Starbucks presents a mixed bag. While some find the atmosphere pleasant and appreciate attentive staff, significant issues with value and service consistency often overshadow these positives.
It’s a place that might disappoint if you’re expecting a seamless experience. If you’re in a hurry and need a quick caffeine fix, it might serve its purpose, but be prepared for potential frustrations with pricing and order accuracy.
For a more consistently satisfying experience, you might consider other options, especially if value and reliable service are top priorities.
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Verdict: Our expert take on Starbucks
Food (3.5 out of 10)
mentioned by 59% of the guests
When it comes to the food and drinks, some customers have found things to love! There are mentions of tasty drinks, good coffee and breakfast, and even warm and correctly prepared food like the Egg Pesto Mozzarella Sandwich. These positive experiences, based on 14 positive remarks out of 63 total, show there's a glimmer of potential.
However, the overall sentiment for food and drinks is quite low, with a score of just 3.5 and customer satisfaction at a mere 22.2%. Many reports highlight significant issues such as incorrect drink orders, being frequently out of cold brew, pastries, or sandwiches, and concerns over poor food quality including ice cold sandwiches or grounds in drinks. It seems consistency is a major challenge here.
Food
63
Reviews
22%
Satisfaction
41
negative
8
neutral
14
positive
Rating distribution
What people like
- Tasty drinks
- Good breakfast
- Warm food
What people don't like
- Incorrect drink orders
- Frequent item shortages
- Subpar food/drink quality
Often praised
- foodThis exceptional customer service continued when I picked up my drink. The atmosphere was so pleasant that I chose to stay and enjoy my food and drink at a bar table. It was evident that the staff enjoyed their job and working together, providing attentive care to every customer.
- Egg Pesto Mozzarella SandwichEgg Pesto Mozzarella Sandwich, and I must say, it’s a winner!
- Juice Optionsoffer a variety of juices. If you’re a juice enthusiast, you won’t be disappointed
- breakfastGood coffee and breakfast!
- caffeineThis is always a good place to grab a cup of your favorite caffeine and get a little work done on their WiFi. The atmosphere is great, and the food and service are excellent, all receiving a perfect 5/5 rating.
- coffeeGood coffee and breakfast!
- cold foamThe drink tasted quite good, but it didn’t have as much salted caramel flavoring as I would’ve liked. The cold foam was quite good. I gave this Starbucks five stars because it has tasty drinks.
- correctOur server, Val, was great, demonstrating attentiveness and a personable demeanor. The food was also good, served warm and correctly prepared. I was very satisfied with my visit.
- drinkThis exceptional customer service continued when I picked up my drink. The atmosphere was so pleasant that I chose to stay and enjoy my food and drink at a bar table. It was evident that the staff enjoyed their job and working together, providing attentive care to every customer.
- salted caramel cold brewI ordered a medium salted caramel cold brew, but there was a long line so it took me a while to get my drink. The drink tasted quite good, but it didn’t have as much salted caramel flavoring as I would’ve liked. The cold foam was quite good.
Frequently criticized
- drinksManager just throwing away drinks when people aren't responding
- cold brewMy cold brew had about a half inch of grounds in it
- drinkthe drink was made properly
- sandwichsandwich they claim come pre made has no bacon
- allergic reactionMy mother had an allergic reaction
- baconno bacon even though it claim to come with bacon
- bacon from gouda sandwichtake of bacon from gouda sandwich. Straight face they said no
- banana breaddidn’t get our banana bread either, but instead pumpkin bread
- coffeeThe staff member doubted it and remade it. However, I don't believe it was an espresso maquiado, as it tasted horrible 😫 and didn't even taste like coffee; it tasted like dirty water! Disgusting!
- cold brewed coffeesOrdered two cold brewed coffees, received two roasted coffee's.
If youre considering stopping by for food or drinks, be aware that experiences are highly inconsistent. While you might get a decent coffee, theres a significant chance of incorrect orders, unavailable items, or subpar quality. It might be best to manage your expectations or consider other options if food and drink quality are top priorities.
Service (3.3 out of 10)
mentioned by 94% of the guests
Despite a challenging overall picture, some customers did experience bright spots. Many appreciated the staff for being quick and efficient, with specific shout-outs for customer service and personable interactions. Out of 115 customer comments, 25 highlighted these positive experiences, showing that good moments can happen.
However, the service generally struggles, reflected in a low score of 3.3 and a customer satisfaction of just 21.7%. A significant 89 comments pointed to issues like excessive wait times, rude service, and persistent problems with being understaffed. This often led to slow service and frustration for many.
Service
115
Reviews
21%
Satisfaction
89
negative
1
neutral
25
positive
Rating distribution
What people like
- Friendly, quick staff
- Excellent customer service
- Attentive and personable
What people don't like
- Long wait times
- Rude, unhappy staff
- Understaffed problems
Often praised
- staffI had a GREAT experience at Starbucks gate A1 this morning. The staff were quick and everyone was working very diligently. Thank you.
- customer serviceThe same customer service was provided as I picked up my drink
- serviceThe atmosphere is typical of airport coffee shops—busy, with travelers coming and going. The service was efficient, but not overly friendly. I tried the Egg Pesto Mozzarella Sandwich, and I must say, it’s a winner!
- Customer Servicea celebration of Customer Service!
- Mark and NickMark. And nick the angry muffin man were very friendly great to talk too
- attentivenessShe was very attentive
- experienceHad a GREAT experience
- made my day easierthey made my day easier
- management and teammanagement and team were efficient, friendly
- other StarbucksNever had this experience at other Starbucks
Frequently criticized
- serviceATTENTION MANAGEMENT- My experience at this airport Starbucks was the worst I've ever had. I placed an order at 5: 30 am and the service was awful. They got my order wrong and did not apologize or attempt to fix it.
- staff2 employees were there and said they couldn’t open because they didn’t have enough staff
- baristaThe staff is LOUD and inattentive to customers. They cackle about personal things to the point you can’t hear the barista to whom you are speaking. After I received my coffee I stood waiting to ask for whole milk but of the 4 people there, no one looked in my direction.
- waiting time5 people after us got their drinks first
- cashierThe crew was training new staff, which seemed to be the cause of the issues. First, the cashier didn't know what I was ordering, then he just walked away. Someone else eventually confirmed the order.
- staff attituderesponded rudely "you see me making it don't you?!"
- long lineI went here to get some morning coffee and was satisfied with my experience. I ordered a medium salted caramel cold brew, but there was a long line so it took me a while to get my drink. The drink tasted quite good, but it didn’t have as much salted caramel flavoring as I would’ve liked.
- managerMR.MANAGER JEROME Mattley showed up and Informed me
- opening hourscouldn’t open because they didn’t have enough staff. Finally opened at 6:15
- order accuracyI placed an order at 5: 30 am and the service was awful. They got my order wrong and did not apologize or attempt to fix it. The machines were broken, they were turning people away, and they wouldn't help anyone.
If youre in a rush, be prepared for potential delays and frustration, as service here is often a struggle. While some find quick and friendly staff, the low customer satisfaction suggests its a gamble. You might want to consider other options if efficient service is a priority.
Ambience (4.9 out of 10)
mentioned by 16% of the guests
The ambience here is a bit of a mixed bag, scoring an average 4.9, yet customer satisfaction sits at a rather poor 33.3%. Despite this, many find the atmosphere pleasant and great, often noting its convenient location and the handy WiFi. Out of 12 total comments, 4 positive remarks specifically highlighted these aspects, making it a decent stop for a quick bite or work. However, the experience isnt always sparkling.
Several customers, 5 to be exact, voiced concerns about cleanliness, specifically mentioning issues like sticky and dirty cups. The location, while convenient for some, was also called out as terrible' by others, suggesting that the airport setting itself can be a drawback.
Ambience
12
Reviews
33%
Satisfaction
5
negative
3
neutral
4
positive
Rating distribution
What people like
- Pleasant atmosphere
- Convenient location
- Reliable WiFi
What people don't like
- Dirty cups
- Poor cleanliness
- Terrible location
Often praised
- atmospherethe atmosphere was so pleasant
- WiFiThis is always a good place to grab a cup of your favorite caffeine and get a little work done on their WiFi. The atmosphere is great, and the food and service are excellent, all receiving a perfect 5/5 rating.
- conveniently locatedMy experience at the Starbucks at Cleveland Hopkins Airport was a decent stop for a quick bite or a caffeine fix. The Starbucks is conveniently located near Gate A1. The atmosphere is typical of airport coffee shops—busy, with travelers coming and going.
Frequently criticized
- airportwhole airport is a joke 🤣
- cleanlinessdirty
- dirty cupMy experience at this restaurant was marked by rude service. To make matters worse, I was handed an extremely sticky cup that was beyond disgusting and dirty when I ordered a black coffee. This experience is not at all up to Starbucks' quality in customer service or food handling standards.
- locationTerrible location.
- sticky cupMy experience at this restaurant was marked by rude service. To make matters worse, I was handed an extremely sticky cup that was beyond disgusting and dirty when I ordered a black coffee. This experience is not at all up to Starbucks' quality in customer service or food handling standards.
If youre looking for a quick stop with decent WiFi and dont mind the typical airport hustle, the atmosphere might be fine. However, be prepared for potential cleanliness issues and a location that isnt everyones cup of tea.
Value (1.6 out of 10)
mentioned by 12% of the guests
When it comes to value, it seems theres not much to cheer about here. Based on 7 customer comments, there were no positive remarks concerning how much bang for your buck you get. The overall score for value sits at a 1.6, which is considered poor, and customer satisfaction is a stark 0%, also indicating a poor experience.
Customers frequently expressed frustration over the price and how they were charged, often feeling they paid too much money'. Many recounted instances of being incorrectly rung up or paying for items they never received. Others simply felt the prices were super high, questioning if anything was truly worth the cost.
Value
7
Reviews
0%
Satisfaction
7
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Incorrect charges
- High prices
- Paid for nothing
Often praised
No positive aspects so far.
Frequently criticized
- priceThey also frequently ran out of cold brew, especially on weekends. To make matters worse, there was no manager present during these busy times, and the prices were super $$$$$$.
- chargeI don't want to make them remake it, but they ring me up incorrectly all the time. I now have to pay close attention to what they charge me because they can't ring it up properly.
- PricePaid $7 for something I didn’t even get.
- moneystill kept my money
If you're looking for great value, this might not be your spot. Be prepared for potentially high prices and double-check your bill, as several customers reported issues with incorrect charges. It seems you might end up paying more than you expect for what you get.
How are the prices at Starbucks?
You’re looking at roughly 11 per person – reported by 35 diners. That puts it in the $11–$20 category. For a Cafe, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average is 11, a good number of guests (19) actually spend less, in the $1–$10 range. Another 13 fall into the $11–$20 bracket. This means you can likely find some great budget-friendly options, even with the overall average.
Here’s a quick look at what guests spend per person, based on the latest 35 reviews.
How this Cafe’s value stacks up against similar spots in Cleveland.
Overall, we think the pricing feels quite fair for a Cafe in Cleveland. With options ranging from budget-friendly to comfortably mid-range, it offers good flexibility for different diners.
Customer Reviews: what people think about Starbucks
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Breakfast
9
Amazing service when I was in a rush
My experience at this restaurant was made incredibly easy due to the amazing customer service. I was in a rush and already running behind, and the staff definitely made my day easier and soothed some of the stress I was experiencing.
- customer service10
- made my day easier9
Price per Person
- $1–$10
Service Intent
- Quick Meal
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
9
Great Experience at Starbucks Gate A1
I had a GREAT experience at Starbucks gate A1 this morning. The staff were quick and everyone was working very diligently. Thank you.
- experience10
- staff9
- quick9
Service Intent
- Tourist Experience
Visit Type
- Takeout
Meal Type
- Breakfast
1
Awful Airport Starbucks Experience
ATTENTION MANAGEMENT- My experience at this airport Starbucks was the worst I've ever had. I placed an order at 5: 30 am and the service was awful. They got my order wrong and did not apologize or attempt to fix it.
The machines were broken, they were turning people away, and they wouldn't help anyone. A gate agent nearby confirmed that they are terribly bad all the time.
- service1
- order accuracy1
- broken machines1
Service Intent
- Quick Meal
Visit Type
- Takeout
Wait Time
- Long (31+ min.)
2
Slow Service Despite Long Lines
My experience at this Starbucks was disappointing due to the slow service. Despite a massive line stretching across the terminal, the employees seemed to work at an incredibly slow pace. This led to a frustrating wait for customers.
- slow service2
- massive line3
Service Intent
- Casual Outing
Visit Type
- Dine-in
Meal Type
- Breakfast
2
Manager's Poor Behavior
My experience at this restaurant was marred by the apparent manager's unprofessional conduct. At 6: 00 am on October 16th, I observed what I believe was the manager discarding drinks when customers didn't respond immediately. This behavior was particularly concerning as people could have been in the restroom and returned to find their drinks gone.
The manager seemed to find this amusing, while other patrons looked on mortified.
- drinks2
- Manager1
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Transgender safespace
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Small plates
- Coffee
Dining options
- Lunch
- Breakfast
- Dessert
Service Options
- Drive-through
- Dine-in
- Takeout
Atmosphere
- Casual
- Trendy
FAQs
What service options are available at Starbucks in Cleveland's Riverside neighborhood?
At Starbucks in Riverside, you have several convenient service options. You can utilize the efficient drive-through for on-the-go orders, enjoy a relaxed experience with dine-in service, or simply opt for takeout. This flexibility ensures you can get your favorite coffee and quick bites exactly how you prefer, fitting seamlessly into your schedule.
What accessibility features and amenities does Starbucks offer in Cleveland?
Starbucks in Cleveland prioritizes accessibility, providing a wheelchair accessible entrance, parking lot, seating, and restroom. For your comfort, you’ll also find essential amenities such as clean restrooms and free Wi-Fi. This ensures a comfortable and connected experience, whether you’re grabbing a quick coffee or settling in for a longer visit.
What is the overall customer sentiment and score for Starbucks?
Starbucks holds an overall score of **3.4** out of 10, with customer satisfaction at **21.8%**. This reflects challenges primarily in **Value** (1.6), **Service** (3.3), and **Food** (3.5), though **Ambience** (4.9) fares slightly better.
What do customers generally appreciate about Starbucks?
Customers occasionally praise the attentive **staff** and the pleasant **atmosphere**, sometimes finding it a convenient spot with **WiFi**. Specific items like the Egg Pesto Mozzarella Sandwich and good **cold foam** have also received positive remarks.
What are the main frustrations customers experience at Starbucks?
Frequent complaints revolve around high **prices** and incorrect charges, leading to poor **value**. **Service** issues include **long lines**, rude staff, and **order accuracy** problems. Some also report concerns about **cleanliness** and dirty cups.