Accessibility
- Wheelchair accessible entrance
oChef » Sophie’s – San Francisco
Sophie's - San Francisco
Photo from Sophie’s
Sophie's at a glance
San Francisco Fillmore District
- 🥞 Creperie
$$
Price per Person $11–$20
mentioned by 40 of the guests
#2157 out of 2403 places to eat in San Francisco
#9 Creperie out of 9 in San Francisco
Average
6 out of 10
Food
Service
Ambience
Value
560
Reviews
53.6%
Satisfaction
Often praised
- Delicious crepes
- Unique gelato
- Mesmerizing process
Frequently criticized
- Poor value
- Inconsistent service
- Limited seating
The restaurant, a charming creperie in San Francisco’s vibrant Fillmore District, offers a wonderfully casual atmosphere perfect for a quick bite. You’ll find yourself drawn to its trendy vibe, making it an ideal spot to unwind.
Whether you’re grabbing lunch or dessert, Sophie’s provides a delightful experience. It’s also great for kids, ensuring a pleasant visit for everyone.
Overview: Introducting Sophie's
Sophie’s offers a notable experience, particularly for its crepes, which many find quite satisfying. The crepe making process itself is often a highlight, adding to the charm.
While the offerings are generally well-received, some aspects of the overall visit might not consistently meet expectations. However, patrons sometimes encounter issues with the value for money, feeling that portions or pricing could be more balanced.
Additionally, the service experience can be inconsistent, with some interactions leaving a less favorable impression. The physical setting also presents some challenges.
Average
6
out of 10
560
Reviews
53.6%
Satisfaction
196
negative
64
neutral
300
positive
Sophie’s holds an overall Restaurant Score of 6, placing it in the average category, with a Customer Satisfaction of 53.6%, indicating a mixed reception. This assessment is drawn from 560 customer opinions, with 300 positive and 196 negative.
The Food (7) stands out as a strong point, frequently praised for its quality and variety. However, the Service (4.6) appears to be a weaker link, often described as inconsistent or needing improvement.
The Ambience (6) is considered average, with some finding it charming while others note its limitations. A significant area for improvement is Value (3.8), which customers often perceive as poor due to pricing concerns and perceived lack of transparency regarding charges.
The divergence between the strong food and weaker service and value suggests a mixed experience for many visitors.
What people like
- Delicious crepes
- Unique gelato flavors
- Mesmerizing process
What people don't like
- Poor value
- Inconsistent service
- Limited seating
If you’re seeking a satisfying crepe experience, Sophie’s is worth considering, especially for its well-regarded Food. However, be prepared for potential inconsistencies in other areas.
It’s a place that shines for its core offering, but the overall visit can be a mixed bag. With a Recommendation Score of 6.6, Sophie’s sits in a moderate position.
It might not be a destination for every occasion, but for a focused treat, it delivers. Manage your expectations regarding Value and Service, and you’ll likely find something to enjoy.
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Verdict: Our expert take on Sophie's
Food (7 out of 10)
mentioned by 98% of the guests
When it comes to the food, this spot generally hits the mark, earning a 7, which is a good score. With 224 positive comments out of 330 total, many patrons rave about the delicious Harajuku-style crepes, praising their customizable options, crispy texture, and fresh fruit fillings. The gelato flavors also receive high praise, making for a truly satisfying treat.
However, the customer satisfaction sits at a 67.9%, indicating a mixed experience for some. The 72 negative comments highlight concerns such as crepes being served cold or dry, and some found the filling, like Nutella, to be insufficient. There were also mentions of lower quality ingredients, like Cool Whip, which can detract from the overall experience.
Food
330
Reviews
67%
Satisfaction
72
negative
34
neutral
224
positive
Rating distribution
What people like
- Crispy, delicious crepes
- Customizable options
- Fresh fruit, good gelato
What people don't like
- Crepes served cold
- Insufficient Nutella filling
- Poor quality ingredients
Often praised
- crepesWhile they don't offer a banana and strawberry crepe, you can order the banana crepe and add strawberry (highly recommend this over ordering the strawberry crepe and adding banana). It was so delicious and I would give it six stars if I could. Had a jolly good time!
- crepeMy experience at the restaurant was mixed. The crepe tasted good, but for $10. 50, I’d hope for more than half a spoonful of Nutella in a Banana Nutella crepe.
- ice creamHowever, if you enjoy your crepes crispy, which I absolutely love, then you'll really enjoy your treat here. They also offer more ice cream than most, making it a pretty good deal too!
- green tea gelatoI still believe they serve the best Harajuku-style crepe in the Bay. I highly recommend trying the #17 crepe, which features green tea gelato with red bean paste and matcha sauce. Additionally, the black sesame gelato is exceptional; it's the best version I've ever had.
- matcha sauceI still believe they serve the best Harajuku-style crepe in the Bay. I highly recommend trying the #17 crepe, which features green tea gelato with red bean paste and matcha sauce. Additionally, the black sesame gelato is exceptional; it's the best version I've ever had.
- red bean pasteI still believe they serve the best Harajuku-style crepe in the Bay. I highly recommend trying the #17 crepe, which features green tea gelato with red bean paste and matcha sauce. Additionally, the black sesame gelato is exceptional; it's the best version I've ever had.
- Japanese crepeThe Japanese crepe was beautifully wrapped and came with green tea ice cream, matcha sauce, and red bean.
- foodthe food was exactly what I would expect
- vanilla ice creamMy experience at this restaurant offered a good selection of both savory and sweet crepes, along with various ice cream flavors, including black sesame seed. I opted for the strawberry Nutella crepe with vanilla ice cream. While you can change the ice cream for an additional cost, the basic whip cream detracted from the overall crepe experience.
- FoodFood:5
Frequently criticized
- crepesThe crepes are terrible. No flavor! Not fresh! Very chewy!
- crepeIt tasted like it was rushed by being cooked on high heat
- NutellaThe crepe itself was good, though a little flaky towards the end. My main feedback on the crepe is that it had a little Nutella and a lot of banana. While I appreciate the health aspect, I would have preferred more Nutella.
- ice creamThe crepes had a good amount of stuffing and good taste. The first few bites were the best because that's where all the good stuff was, but as we got to the bottom, there was no more ice cream, and it was mostly whip cream with maybe a chunk of strawberry if you were lucky. The crepes average about $10 at the time of writing.
- whip creamFinally, after being "acknowledged, " they took our receipt and served us cold crepes. To make matters worse, there was too much whip cream, and the overall experience felt not worth the money.
- fruitThe strawberries are also super sour and tore the roof of my mouth up
- Cool WhipCool Whip is actually made of animal fat bi products and the worst for your health
- Crepereceived the Crepe ... cold
- Japanesethe fact they pretend to be Japanese is laughable
- Japanese crepenot nearly enough matcha gelato in it or other filling
If you're looking for a customizable, crispy crepe with fresh fruit and tasty gelato, this place is definitely worth a try. Just be mindful that some experiences mention issues with cold crepes or inconsistent filling amounts, so keep that in mind when ordering.
Service (4.6 out of 10)
mentioned by 53% of the guests
When it comes to service, this spot has some interesting dynamics. Based on 126 customer observations, with 42 positive and 67 negative remarks, many appreciate the speed and efficiency. Folks often mention how the staff can work really quickly, making the waiting time for crepes surprisingly short thanks to a good assembly line set up and generally friendly staff.
However, the overall customer satisfaction is quite low at 33.3%, despite an average score of 4.6. Many customers encountered significant issues, frequently citing long lines and poor customer service, with some describing the cashier or other staff as outright rude. It seems that while they can be fast, the quality of interaction often leaves much to be desired.
Service
126
Reviews
33%
Satisfaction
67
negative
17
neutral
42
positive
Rating distribution
What people like
- Fast service
- Efficient system
- Friendly staff
What people don't like
- Rude staff
- Long lines
- Poor customer service
Often praised
- serviceI appreciated that it wasn't overly sugary, making it even more enjoyable. Despite the shop being fairly busy, the service was quick and friendly. The small seating area inside and a few tables outside provided a pleasant space to enjoy the crepe while soaking in the Japantown vibe.
- staffThe staff also seems really serious about food safety
- waitAdditionally, it's a bit expensive, with around $1 charged per addition to a crepe. That being said, the long line is justified because the crepes are very good, and I believe it was worth the wait in the end. However, there's certainly much to be desired regarding the logistics of this establishment.
- waiting timenever waiting more than 5 minutes
- ATMthe store has an ATM
- ATM inside the storebut there is an atm inside the store
- ServiceService:5
- artI know they know their art
- assembly line set upThe workers have a good assembly line set up. Very efficient and fast.
- cashierReally friendly cashier
Frequently criticized
- serviceMy experience at this restaurant was marked by rude and unfriendly service. When my sister needed napkins because her ice cream was melting, she was given only one napkin after stating that napkins were only for customers, despite us ordering food.
- customer serviceMy experience at this restaurant was marked by cold, unfriendly, and pushy customer service. The cashier and cooks treated us like a number, which was quite off-putting.
- staffInstead, it felt like an audition where I had to pass unspoken "rules" to get my food. The staff were surprisingly aggressive for a pancake shop, making the pick-up feel like an inconvenience. Subtle eye-rolls, lingering stares, and smirks exchanged in front of me were all part of the experience.
- cashierThe cashier who handles many things was cutting fruit with her bare hands.
- linethere was a line of 5 - 6 people minimum, so be prepared to wait 15 minutes
- long linesOnly bad point would be the long lines
- wait timeMy experience at the restaurant was positive overall. While there could be a significant wait time if it’s packed, the crepes were very good and tasty. The food quality was excellent, and I particularly enjoyed the delicious crepes.
- cashier serviceThe cashier service is questionable
- checkout personThe person at the checkout was impolite.
- duplicate order numberspeople got duplicate order numbers
If you're in a rush and prioritize speed over interaction, you might find the service here acceptable. However, be prepared for potentially long lines and customer service that often falls short, which could make for a frustrating experience.
Ambience (6 out of 10)
mentioned by 26% of the guests
When it comes to ambience, this spot offers a mixed bag, landing an average score of 6. Many customers appreciate the overall Atmosphere, especially its Japantown location and the mesmerizing crepe making process. With 24 positive remarks out of 46 total, people enjoy the public seating area and the charm of watching their food being made, making it a sweet location for families or friends.
However, the experience isn't without its challenges, reflected in a mixed customer satisfaction of 52.2%. There are 16 negative comments highlighting issues with the space being messy and often crowded. Many found the seating extremely limited, with some even mentioning rude signs and a cramped working environment, which can detract from the overall vibe.
Ambience
46
Reviews
52%
Satisfaction
16
negative
6
neutral
24
positive
Rating distribution
What people like
- Mesmerizing crepe making
- Pleasant atmosphere
- Good for groups
What people don't like
- Limited seating
- Cramped space
- Can get crowded
Often praised
- AtmosphereAtmosphere:4
- atmosphereinviting atmosphere that feels both nostalgic and welcoming
- seating outsideThe place was not busy, and I was ordered and served in <5min. There's only one table for dine-in inside, but plenty of seating outside, which is common for surrounding food places.
- Japanese arcadeThey offer all sorts of crepes that cater to your imagination. It's conveniently located across a Japanese arcade, which is a great way to blow off some steam after indulging in their monstrous crepes. Small tables are scattered in front of the crepe counter.
- JapantownThey want to stay a Gem in Japan town
- charming eaterySophie’s crepes is a charming, eclectic eatery
- clear glass windowslove that Sophie's Crepes have clear glass windows
- crepe making processThe crepe making process is mesmerising to watch
- crepe shopsmall, cute, busy crepe shop
- eclectic eaterySophie’s crepes is a charming, eclectic eatery
Frequently criticized
- seatingThe crepe itself has a nice chew, and the ratio between the gelato and red beans is perfect. One challenge is that due to the area's high traffic, seating can be especially difficult. Here's to another 25 years!
- atmosphereI ordered a cheese crepe, but the cashier mistakenly entered it as a cheese and ham crepe, resulting in me receiving a different item than what I ordered. The service and atmosphere were rated a 2 out of 5.
- crowdedtoo crowded when we visited
- hair netssweaty cramped guys with no hair nets
- indoor seatingsThe food quality was decent, earning a 4 out of 5. However, there were no indoor seatings available, though I could find seats in the shopping center. The cashier service was questionable.
- messyit can get a little messy
- rude signskind rude signs
- spaceit’s so small and cramped inside of Sophie’s Crepes itself.
- space itselfThe space itself is a bit run down
- tablesThey have like 1 or 2 small tables but since it is packed you will be surrounded by people
If youre looking for a quick, charming stop with a fun crepe-making show and dont mind potentially limited seating, it's worth a visit. However, if a spacious, quiet dining experience is a must, you might find the ambience a bit too cramped and busy for your liking.
Value (3.8 out of 10)
mentioned by 34% of the guests
When it comes to value, opinions are quite divided, though leaning heavily towards the negative. Some customers appreciate the reasonable color: #000000;>price, finding certain items to be a good color: #000000;>deal or color: #000000;>worth the money, especially for the quality or amount served. Based on 10 positive remarks, a few even found the color: #000000;>prices cheap compared to what they'd expect.
However, the overall sentiment for value is quite low, with a score of just color: #000000;>3.8 and customer satisfaction at a mere color: #000000;>17.2%. A significant 41 negative comments highlight concerns about items being color: #000000;>pricey or color: #000000;>overpriced food, with many feeling their color: #000000;>money was wasted. The color: #000000;>cash only policy and unexpected color: #000000;>SF surcharge also contribute to the perception of poor value.
Value
58
Reviews
17%
Satisfaction
41
negative
7
neutral
10
positive
Rating distribution
What people like
- Reasonable prices
- Worth the money
- Good deal
What people don't like
- Overpriced food
- Cash only
- Hidden surcharges
Often praised
- priceDuring a weekday visit around noon, I found this spot inside the Japan Town mall to be decently priced with quick service, making it a great grab and go option. I ordered the Banana Nutella Crepe.
- pricesPrices are cheap, in line with what you'd find in France
- dealHowever, if you enjoy your crepes crispy, which I absolutely love, then you'll really enjoy your treat here. They also offer more ice cream than most, making it a pretty good deal too!
- memoriesI ordered my usual, a mixed fruit crepe (kiwi, strawberry, and bananas) with a scoop of ice cream and Nutella. It’s around $15 now, which isn’t cheap, but still worth it for the memories. They allow you to order through your phone so you don’t have to line up, and they send a text when your order is ready.
- moneyWorth the money
Frequently criticized
- priceThey just don't fill the crepes enough for the price of them.
- cash onlyThis place always has a line, but I do not mind waiting. It's also cash only, which is never fun if you love credit card points. Either way, after it's all said and done, you'll be enjoying a nicely prepared dessert crepe.
- moneyFinally, after being "acknowledged, " they took our receipt and served us cold crepes. To make matters worse, there was too much whip cream, and the overall experience felt not worth the money.
- $9Waste of $9
- ATM feeATM but it charges a BIG fee
- SF chargemysterious 4% “SF charge” waiting there
- SF surcharge4% “SF surcharge” charge they add to their bill.
- add onsstaff to be more transparent that these were add ons
- additions to your crepecharge around $1 per addition to your crepe
- amount you're payingFor the amount you're paying for, it's best to find another place
If youre looking for a budget-friendly option, this might not be your best bet, as many find it quite expensive for what you get. Be prepared for a potentially higher bill and remember to bring cash, as thats often the only payment option.
How are the prices at Sophie's?
You’re looking at roughly 12 per person – reported by 40 diners. That puts it in the $11–$20 category. For a Creperie, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at the bigger picture, while the average sits here, we see a good number of folks spending less, in the $1–$10 range, and most others landing right in this $11–$20 sweet spot. Only a couple of diners ventured into the $21–$30 territory, so it’s mostly a mix of budget-friendly and mid-range options.
Here’s a quick look at what guests spend per person, based on the latest 40 reviews.
How this Creperie’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels pretty fair for a Creperie, especially considering it’s in San Francisco. You get good value without breaking the bank.
Customer Reviews: what people think about Sophie's
Visit Type
- Food Exploration
Service Type
- Dine-in
7
Nice staff, good gelato scoop
My experience at this restaurant was limited, but I can say that the scoop of gelato we tried was good. Additionally, the staff was very nice.
- scoop of gelato7
- staff8
Visit Type
- Food Exploration
Service Type
- Dine-in
8
Delicious Japanese Crepe in Japantown
My experience at this Japantown classic was great! I always make an effort to stop by when I'm in the area. While I haven't tried other menu items, the Japanese Crepe is absolutely delicious.
The crepe itself has a nice chew, and the ratio between the gelato and red beans is perfect. One challenge is that due to the area's high traffic, seating can be especially difficult. Here's to another 25 years!
🍦🍵🫘🇯🇵
- Japanese Crepe9
- crepe chew8
- ratio gelato red beans9
- seating4
Visit Type
- Quick Meal
2
Don't Waste Your Money
I would not recommend wasting your money here. The food was hard and looked like toast. No pierdan su dinero.
Está duro. Parece una tostada.
- food2
- hard2
Visit Type
- Delivery
Service Type
- Takeout
2
Unpleasant Service and Hidden Charges
My experience at this restaurant was quite disappointing. I pre-ordered a crepe for pickup, and upon payment, I discovered they had pre-added a tip to my bill, which I promptly removed. To my surprise, there was also a mysterious 4% “SF charge”, indicating hidden extras for takeout.
The food itself was perfectly average. The prep staff lacked protective gear, raising concerns about hygiene. When I arrived for pickup, a minor name mix-up resulted in eye-rolls and dismissive treatment from the staff.
I'd advise anyone ordering from here to bring a sense of humor and hope for better treatment than I received.
- takeout food5
- food5
- customer service1
- tip2
- SF charge2
Visit Type
- Delivery
Service Type
- Takeout
2
Aggressive Staff, Okay Pancakes
I came here to pick up my order, expecting a quick and simple process. Instead, it felt like an audition where I had to pass unspoken "rules" to get my food. The staff were surprisingly aggressive for a pancake shop, making the pick-up feel like an inconvenience.
Subtle eye-rolls, lingering stares, and smirks exchanged in front of me were all part of the experience. The pancakes themselves were fine, but if you enjoy being tested and quietly mocked while grabbing dessert, this is the place. 千奇米去呢间铺，简直冇苦摞来申！快d执笠好过啦！丢拉性👍👍👍
- pancakes5
- staff1
- pick-up2
What Sophie's offers
Crowd
- Tourists
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
Offerings
- Quick bite
Dining options
- Dinner
- Lunch
- Dessert
Service Options
- Onsite services
- Takeout
- Delivery
- Dine-in
Atmosphere
- Casual
- Trendy
FAQs
What kind of dining experience can you expect at Sophie's Crepes?
At Sophie’s Crepes, you can enjoy a casual and trendy atmosphere, perfect for a quick bite. It’s a great spot for lunch, dinner, or dessert, and is also good for kids. You’ll find it’s a welcoming place for everyone.
What service options and accessibility features does Sophie's Crepes offer?
Sophie’s Crepes provides convenient service options including onsite services, takeout, delivery, and dine-in. For accessibility, you’ll find a wheelchair accessible entrance, ensuring a comfortable visit for all guests.
What is the overall customer sentiment for Sophie's?
Sophie’s has a Restaurant Score of **6** and a Customer Satisfaction of **53.6%**, indicating a mixed but generally acceptable experience. While **Food** (7) is a highlight, **Service** (4.6) and **Value** (3.8) often receive lower marks.
Are the crepes at Sophie's worth trying?
Many customers highly praise the **crepes** at Sophie’s, often describing them as delicious and unique, with a wide variety of flavors including special gelato options.
What are some common complaints about Sophie's?
Common complaints include concerns about **Value** due to pricing and additional charges, occasional issues with **Service** consistency, and limited or crowded **seating** options.