Highlights
- Great tea selection
oChef » Soo Fong – San Francisco
Soo Fong - San Francisco
Photo from Soo Fong
Soo Fong at a glance
San Francisco Bayview District
- 🥡 Chinese Restaurant
$$
Price per Person $21–$30
mentioned by 48 of the guests
#1718 out of 2403 places to eat in San Francisco
#168 Chinese Restaurant out of 276 in San Francisco
Good
6.9 out of 10
Food
Service
Ambience
Value
193
Reviews
65.8%
Satisfaction
Often praised
- Budget-friendly
- Authentic cuisine
Frequently criticized
- Service inconsistency
- Communication issues
The restaurant Soo Fong invites you to discover a delightful Chinese dining experience in San Francisco’s vibrant Bayview District. Known for its great tea selection, this casual and quiet spot offers a perfect escape.
Whether you’re looking for a quick bite or a relaxed meal, you’ll find a welcoming atmosphere. Enjoy small plates and vegetarian options, making it a versatile choice for any palate.
Overview: Introducting Soo Fong
Soo Fong offers a generally pleasant dining experience, often praised for its cleanliness and an authentic Chinese feel. Many appreciate the dine-in experience, finding it a comfortable spot for a meal.
However, some visitors have noted that finding parking can be a bit challenging, and the overall atmosphere leans towards being quite casual. It’s a place with its own unique character, but not without a few quirks.
Good
6.9
out of 10
193
Reviews
65.8%
Satisfaction
53
negative
13
neutral
127
positive
Soo Fong earns a respectable 6.9 out of 10, indicating a generally good experience, though customer satisfaction sits at a mixed 65.8%. This assessment comes from 193 customer observations, with 127 positive remarks outweighing 53 negative ones, suggesting a mostly favorable, yet somewhat inconsistent, reception.
Digging into the specifics, Value (7.7) stands out as a strong point, closely followed by the Food (7.4), which receives the most commentary. The Ambience (7.1) also contributes positively.
However, Service (5.3) appears to be an area where experiences vary, often falling short for some patrons.
What people like
- Good Value & Portions
- Authentic Chinese Dishes
- Clean Dining Environment
What people don't like
- Inconsistent Service Quality
- Communication Barriers
- Food Quality Issues
Soo Fong presents itself as a solid choice for those seeking good value and substantial portions of Chinese-American fare. While the food generally satisfies and the atmosphere is clean, be prepared for potential variations in service quality.
With a 7.3 recommendation score, it’s worth considering if you prioritize hearty meals and fair prices. Just manage your expectations regarding the service, and you’ll likely find a satisfying meal here.
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Verdict: Our expert take on Soo Fong
Food (7.4 out of 10)
mentioned by 93% of the guests
The food here generally hits the mark, with a solid score of 7.4 and customer satisfaction at 72.4%, indicating a good dining experience for most. Many of the 84 positive remarks praise the flavors and variety on offer, with portions often described as generous. Guests frequently highlight the authentic Chinese food and tasty food as standout features, often noting it's freshly prepared food and served hot.
However, not every dish is a winner, as seen in the 24 negative comments. Some diners found issues with the fried rice lacking taste or being hard, and the Orange Chicken occasionally described as not fresh or tasteless. There were also concerns about food inconsistency and a sour taste in some items, suggesting certain dishes might need a closer look.
Food
116
Reviews
72%
Satisfaction
24
negative
8
neutral
84
positive
Rating distribution
What people like
- Great flavors
- Generous portions
- Wide variety
What people don't like
- Food inconsistency
- Unfresh Orange Chicken
- Veggies not fresh
Often praised
- foodMy experience at the restaurant was good overall. All the food they serve is good, that's all I have to say. I especially love their fried spring rolls, but be mindful that they call them egg rolls.
- portionsthe portions are very good
- FoodFood:5
- fried riceMy experience at the restaurant was very positive. I had a tasty Mongolian chicken with fried rice for lunch. The service was very quick and the meal was quite reasonably priced.
- varietyso much variety to order from
- Beef Chow FunWe had the Beef Chow Fun
- Chicken Chow MeinI'm glad we did! We enjoyed the Beef Chow Fun, Chicken Chow Mein, Shrimp Curry Fried Rice, and Hong Kong Style Crispy Noodles. They thoughtfully packed the sauce separately for the noodles, ensuring they stayed crispy upon arrival home.
- Chinese foodMy number 1 spot when it comes to Chinese food! I love the good prices and generous portions.
- Fried Eggplantnot to forget Fried Eggplant
- Hong Kong Style Crispy NoodlesI'm glad we did! We enjoyed the Beef Chow Fun, Chicken Chow Mein, Shrimp Curry Fried Rice, and Hong Kong Style Crispy Noodles. They thoughtfully packed the sauce separately for the noodles, ensuring they stayed crispy upon arrival home.
Frequently criticized
- food qualitythey were so over cooked
- BBQ PorkThe BBQ Pork in the Chow Fun was a mix of fresh and old.
- BroccoliThe Broccoli in the Orange chicken was beyond overcooked.
- Chinese mushroomit did NOT have Chinese mushroom
- Farmers Market freshveggies not as Farmers Market fresh as we’re used to
- Fried Tofu Vegetablesthe Fried Tofu Vegetables, which the veggies not as Farmers Market fresh
- Orange ChickenThe Orange Chicken was not fresh and pretty much tasteless.
- chicken wingsChicken wings had to be old wings left out or expired before cooking. Slight sour taste.
- egg rollsthey weren't even egg rolls they were "spring rolls"
- food inconsistencyI find it inconsistent.
If youre looking for generally good Chinese food with generous portions and a wide variety, this spot is worth a try. While most experiences are positive, be aware that some dishes might occasionally fall short in consistency or freshness. Overall, its a solid choice for a satisfying meal.
Service (5.3 out of 10)
mentioned by 57% of the guests
When it comes to service, this spot offers a bit of a mixed bag, with a score of 5.3 and customer satisfaction at 44.4%. Many positive opinions, like the 20 pieces of feedback we saw, highlighted the quick service, attentive staff, and great customer service, with employees often described as friendly and professional. Guests appreciated the fast service and staff who listen to requests, making for a pleasant dine-in or takeout experience.
However, the 23 negative opinions, out of 45 total pieces of feedback, point to some significant areas for improvement. Issues included rude service, long waiting times, and orders frequently being wrong. Some customers reported having to flag down servers, encountering staff with an attitude, or even dealing with a language barrier, leading to frustration and overcharging for simple orders.
Service
45
Reviews
44%
Satisfaction
23
negative
2
neutral
20
positive
Rating distribution
What people like
- Quick service
- Attentive staff
- Listen to requests
What people don't like
- Rude service
- Order wrong
- Long waiting time
Often praised
- serviceMy first time at this restaurant was a pleasure. The food was piping hot and fresh out, served in less than 2 minutes. I enjoyed every bit of it.
- ServiceService:5
- attentionuna muy buena atención
- cooksI enjoyed the food! The restaurant offered great customer service and had great cooks. The dine-in experience was pleasant, though this was noted as pre-Covid.
- customer serviceThey have great customer service
- dine-ingood for dine In
- employeesEmployees very friendly, professional & welcoming
- listen to requestsThey listen to requests!
- peopleVery nice people
- proximity to neighborhoodWe gave them 5 Stars for being close to our Potrero neighborhood
Frequently criticized
- serviceshorter older lady took payment and handed out a pick up order
- deliveryI wished I had asked for chili hot oil. The lady who delivered my order didn't really handle my order with care when delivered.
- attentionnot even acknowledging me while my food sat there
- attitudehave an attitude
- chef yellingchef wasn't yelling from the cook station to the waitress
- fix itwhen I ask them to fix it, they tell me they can't
- flag down the servershard to flag down the servers
- food to arrivetake some time for the food to arrive
- incoherentARE INCOHERENT
- language barrierMy experience at this restaurant was overwhelmingly negative due to the VERY VERY VERY RUDE PEOPLE who seemed to have a LANGUAGE BARRIER and were INCOHERENT. They got my simple order wrong and OVERCHARGED me.
Service here is a bit of a gamble; you might get quick, attentive staff, or you could face rude service and order mix-ups. If you're willing to take a chance, you might be pleasantly surprised, but be prepared for potential frustrations.
Ambience (7.1 out of 10)
mentioned by 30% of the guests
When it comes to the vibe, this spot generally hits the mark with a good score of 7.1! Many guests, representing 15 out of 22 comments, really appreciate the overall atmosphere and impressive cleanliness. Folks love that it feels like an authentic Chinese neighborhood restaurant, offering a pleasant dine-in experience that's often described as quiet and cozy.
However, despite the good score, customer satisfaction sits at a somewhat mixed 68.2%. A few guests (5 comments) found the place a bit too casual or even a little messy. The most common snag seems to be parking, with several folks mentioning it can be quite difficult to find a spot or navigate the lot.
Ambience
22
Reviews
68%
Satisfaction
5
negative
2
neutral
15
positive
Rating distribution
What people like
- Clean and pleasant
- Authentic atmosphere
- Quiet dine-in
What people don't like
- Difficult parking
- Can be messy
- Very casual
Often praised
- atmospherethe atmosphere is nice
- AtmosphereAtmosphere:5
- authentic Chinesevery authentically Chinese
- cleanlinessMy experience at this restaurant was very great. The people were very nice, and the establishment was very, very clean. The food was also very good.
- dine-in experiencethe dine-in experience is pleasant
- kitchenkitchen looks clean
- neighborhood Chinese restaurantCozy neighborhood Chinese restaurant
- parkingPlenty of parking
- restaurantThe restaurant looks clean
- restroomThe restroom smelled like beach which is means this place is sanitary
Frequently criticized
- casualThe place is super casual
- messyit's a bit messy
- parkingSomewhat difficult to find parking
- parking lotParking lot gets full and is tough to navigate
- parking spaceSomewhat difficult to find parking
If youre looking for a clean, authentic Chinese spot with a pleasant atmosphere and dont mind a potentially tricky parking situation, this place is worth a visit. Just be prepared for a casual setting, and maybe consider carpooling or public transport if parking is a dealbreaker for you.
Value (7.7 out of 10)
mentioned by 23% of the guests
When it comes to getting your moneys worth, this spot generally hits the mark with a solid score of 7.7 and a strong customer satisfaction of 80%. Many folks rave about the bang for the buck and great prices, often highlighting the generous portions that make for a truly satisfying meal. Out of 10 remarks, 8 were glowing about the value!
However, its not entirely without a hitch. There was one instance where a customer felt overcharged, which is definitely something to keep an eye on. While this is a rare complaint among the feedback, it's worth noting to ensure your bill is accurate.
Value
10
Reviews
80%
Satisfaction
1
negative
1
neutral
8
positive
Rating distribution
What people like
- Great bang for buck
- Generous portions
- Reasonable prices
What people don't like
- Potential overcharge
Often praised
- pricesthe prices are fair
- bang for the bucka great bang for the buck
- good pricesGood prices
- great pricesgreat prices
- portionsMy experience at this neighborhood strip mall establishment was consistently positive, offering the familiar taste of Chinese-American cooking. The portions are big per price point, making it a great value. I appreciated the all-day lunch specials which allowed for multiple modifications, with various chow mein (yummy!) and fried rice options.
- priceMy experience was sooooooo FONGING good! I finally found a place with great taste at a great price. Just look at that chicken y'all!
- reasonably pricedI had a tasty Mongolian chicken with fried rice for lunch. The service was very quick and the meal was quite reasonably priced. The food and service were rated highly.
Frequently criticized
- overchargedOVER CHARGED ME
If youre looking for a place where your dollar goes far, this restaurant is a strong contender. Most diners find the prices fair and the portions generous, offering excellent value. Just double-check your bill to avoid any potential overcharged surprises, but overall, its a great pick for budget-conscious eating.
How are the prices at Soo Fong?
You’re looking at roughly 24 per person – reported by 48 diners. That puts it in the $21–$30 category. For a Chinese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people usually spend, we see a good mix! While the average is around 24$, a lot of guests actually spend a bit less, often in the 11-20$ range, suggesting there are some great value options alongside slightly more premium choices.
Here’s a quick look at what guests spend per person, based on the latest 48 reviews.
See how this restaurant’s value for money stacks up against similar spots in San Francisco.
Overall, we think the pricing here feels pretty fair for a Chinese restaurant in San Francisco. It offers a good balance, with options for those looking for a quick, affordable meal and also for those wanting to spend a little more for a fuller experience.
Customer Reviews: what people think about Soo Fong
Visit Type
- Food Exploration
10
Delicious Chinese Food Experience
My experience at the restaurant was fantastic! I ordered the spicy broccoli with rice and the salt and pepper chicken wings, and both were delicious. The food quality, service, and atmosphere all received a perfect score of 5.
- spicy broccoli with rice10
- salt and pepper chicken wings10
- Food10
Visit Type
- Delivery
Service Type
- Takeout
2
Consistently Messed Up Orders and Bad Attitude
My experience at this restaurant has been consistently frustrating. Every time I order, they mess up the order, and when I try to get it fixed, they refuse. It's baffling how they can't get orders right when they write everything down.
This always pisses me off, and then they have the nerve to have an attitude and be smart-mouthed.
- order1
- fix it1
- attitude1
Price per Person
- $11–$20
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Large Group
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
Noise Level
- Quiet
8
Great Service, Unique Food
My experience at the restaurant was positive overall. We had a group of 8 and received great fast service. The food was delicious, although some dishes were made differently than I expected.
The atmosphere was quiet and easy to talk in, and there was plenty of free parking available.
- food8
- dishes6
- service9
Price per Person
- $21–$30
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
6
Small Portions, Hopeful for Entrees
My experience at this restaurant was decent for Chinese food. I found the rice plate portions to be very small. I'm hopeful that the dinner entrees are more substantial.
- dinner entrees6
- rice plate portions3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
9
Pleasure and Piping Hot Food!
My first time at this restaurant was a pleasure. The food was piping hot and fresh out, served in less than 2 minutes. I enjoyed every bit of it.
- food10
- service10
What Soo Fong offers
Planning
- Accepts reservations
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Small plates
- Vegetarian options
- Quick bite
Dining options
- Catering
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Delivery
Parking
- Free parking lot
Atmosphere
- Casual
- Quiet
FAQs
What kind of dining experience awaits you at Soo Fong?
At Soo Fong, you can expect a casual and quiet atmosphere perfect for a relaxed meal. You’ll find a variety of small plates and vegetarian options, ideal for lunch, dinner, or even just dessert. With comfortable seating and table service, it’s a great spot for a quick bite or a leisurely dining experience in the Bayview District.
Are there convenient parking and payment methods available at Soo Fong?
Yes, Soo Fong offers the convenience of a free parking lot, making your visit hassle-free. When it comes to payments, you can easily settle your bill using credit cards, debit cards, or modern NFC mobile payments, ensuring a smooth and flexible transaction experience for you.
How does Soo Fong generally rate, and what are its key strengths and weaknesses?
Soo Fong holds a score of 6.9 out of 10, with Value (7.7) and Food (7.4) being its strongest aspects, and Ambience (7.1) also contributing positively. However, Service (5.3) is an area that often receives mixed feedback.
What can I expect regarding the food and value at Soo Fong?
Customers frequently praise Soo Fong for its good prices and big portions, offering a great bang for the buck. The food menu provides a good variety, with dishes like Beef Chow Fun and Hong Kong Style Crispy Noodles often mentioned positively.
Are there any common issues to be aware of when dining at Soo Fong?
Some patrons have reported challenges with service, including instances of language barrier and inconsistent attention. Additionally, a few comments mention occasional food inconsistency or items being overcooked.