Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Shake Shack – San Francisco
Shake Shack - San Francisco
Photo from Shake Shack
Shake Shack at a glance
San Francisco Ingleside Terraces
- 🍔 Hamburger-Restaurant
$$
Price per Person $21–$30
mentioned by 77 of the guests
#2166 out of 2403 places to eat in San Francisco
#35 Hamburger-Restaurant out of 37 in San Francisco
Average
6 out of 10
Food
Service
Ambience
Value
317
Reviews
55.8%
Satisfaction
Often praised
- Delicious burgers
- Excellent service
- Clean environment
Frequently criticized
- Poor value
- Small portions
- Service delays
The restaurant Shake Shack Stonestown Galleria is a popular hamburger restaurant located in San Francisco’s Ingleside Terraces neighborhood. You can count on this spot for a quick bite, offering a casual and trendy atmosphere perfect for any time of day.
Whether you are looking for lunch or dinner, you will find a welcoming environment.
Overview: Introducting Shake Shack
Shake Shack offers a mixed experience, with many finding the food to be quite tasty, particularly the burgers and fries. Guests often appreciate the friendly and excellent service from the staff, contributing to a generally positive interaction.
However, some diners feel that the overall value for money is a significant drawback, citing high prices for relatively small portions. While the ambience is often noted for its cleanliness, issues like limited seating and noise can sometimes detract from the visit.
Average
6
out of 10
317
Reviews
55.8%
Satisfaction
120
negative
20
neutral
177
positive
Shake Shack registers an overall Restaurant Score of 6, placing it squarely in the average category. This is supported by a Customer Satisfaction rate of 55.8%, indicating a mixed reception among its patrons.
With 317 customer remarks, including 177 positive and 120 negative, there’s a clear split in experiences. Looking closer, Food (6.4) and Ambience (6.3) generally perform adequately, with many appreciating the quality and cleanliness.
However, Service (5.8) dips slightly below average, and Value (2.8) stands out as a significant concern, often described as poor. This suggests that while the core offerings are acceptable, the pricing structure is a notable point of contention.
What people like
- Delicious burgers
- Excellent service
- Clean environment
What people don't like
- Poor value
- Underwhelming portions
- Service delays
With a Recommendation Score of 6.3, Shake Shack presents a somewhat balanced proposition. If you prioritize a tasty burger and appreciate attentive service in a clean setting, it could be a worthwhile stop for a quick meal.
However, be prepared for the pricing, as many find the portions small for the cost, and service can sometimes be slow. It’s a place that delivers on certain fronts but might leave you wanting more in terms of overall value and efficiency.
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Verdict: Our expert take on Shake Shack
Food (6.4 out of 10)
mentioned by 89% of the guests
Alright, lets talk about the food! Overall, it seems like a bit of a mixed bag, with a score of 6.4 putting it in the average to good range, and customer satisfaction at 63.2%, which is pretty mixed. Many folks raved about the delicious burgers, tasty shakes, and good fries, often highlighting the quality and how hot the food was.
With 103 positive remarks out of 163 total, theres definitely a lot to love! However, not everyone left completely satisfied. Some found the portion sizes to be on the smaller side, and a few mentioned issues with greasy food or dry chicken.
There were also comments about inconsistent quality control, suggesting that while the highs are high, there might be some room for improvement in consistency, as noted in 50 negative comments.
Food
163
Reviews
63%
Satisfaction
50
negative
10
neutral
103
positive
Rating distribution
What people like
- Delicious burgers
- Tasty shakes
- Good fries
What people don't like
- Small portions
- Greasy food
- Dry chicken
Often praised
- foodthe food was tasty. Recommend the 50/50 Peach Ice Tea & Truffle Fries.
- burgersMy experience at the restaurant was a great quick dinner. I really enjoyed the delicious burgers and the crinkle cut chips were also delishious. I also appreciated the wine and the always welcome free water.
- friesmy daughter, Rebel, loves fries
- FoodFood:5
- burgerMy burger is available with Gluten Free bun, very delicious
- French friesFrench fries, if you partake, merit compliments
- Shake Shack burgertasting a Shake Shack burger and it was delicious!
- chicken sandwichTheir chicken 🐔 sandwich 🥪 was great!
- drinksFries and drinks are very tasty
- food qualityHowever, I found the fries to be light on for the price. The service was excellent, rated 5/5, and the food quality was also top-notch, rated 5/5. The atmosphere was rated 3/3.
Frequently criticized
- burgersboth burgers we ordered we extremely underwhelming
- friesReally underwhelming. Not much different than the frozen fries
- portion sizeThe burgers were absolutely fantastic! However, the fries and drinks, while very tasty, were overpriced and served in small portions. The service received a rating of 4, and the food a 4, while the atmosphere was rated a 3.
- burgerdid not even come halfway to meeting my expectations
- chickenMy experience at this restaurant was quite disappointing, primarily due to the chicken pieces. They were not fully cooked and had an oily stale taste. I have never tried worse chicken before.
- foodI felt there wasn't much food for the price. The reviewer stated, "Naw bro just go to mc donalds or panda idk somewhere else for more food they ain't got meals so what's the point to pay 8 bucks on 1 item and another 5 on a different item". The food quality was rated low, while service and atmosphere received high marks.
- FoodFood:2
- Korean fried chicken sandwichKorean fried chicken sandwich wasn’t even fried and it was dry
- bacongave me bacon which I hate on anything
- basic burgerMy experience at this restaurant was disappointing. For $9, I received a basic burger that was small and greasy. It was served in a paper bag by staff who seemed uninterested.
If youre craving a classic burger, shake, and fries, youll likely find something to enjoy here, as many do. Just be mindful that portions might be smaller than expected, and some experiences point to occasional inconsistencies in quality.
Service (5.8 out of 10)
mentioned by 77% of the guests
When it comes to service, theres a definite mix of experiences, with a score of 5.8 indicating its pretty average overall, and customer satisfaction sitting at a mixed 52.6%. Many customers praised the friendly staff, quick order delivery, and helpful employees, with some even appreciating the convenience of kiosk ordering. Out of 97 customer remarks, 51 were positive, highlighting great experiences with specific managers and cashiers like Natasha, Carl, and Simon.
However, the service isn't without its hiccups, as 39 negative comments point to issues like long waits, incomplete orders, and problems with order accuracy. Some found the kiosk ordering system frustrating, leading to delays and confusion. It seems while individual employees often shine, the overall system can sometimes create a chaotic mess, leading to significant waiting times.
Service
97
Reviews
52%
Satisfaction
39
negative
7
neutral
51
positive
Rating distribution
What people like
- Friendly, helpful staff
- Quick order delivery
- Convenient kiosk ordering
What people don't like
- Long waiting times
- Incomplete orders
- Poor order accuracy
Often praised
- serviceHowever, I found the fries to be light on for the price. The service was excellent, rated 5/5, and the food quality was also top-notch, rated 5/5. The atmosphere was rated 3/3.
- staffMonday morning staff of Natasha and Nicole go above and beyond to serve customers
- ServiceService:5
- employeesMy experience at this restaurant was disappointing. While the employees were nice and checked on me a couple of times while I waited for about 20 minutes, the food was not worth it. I ordered a veggie burger and a small lemonade, and it was "not even good.
- cashierNatasha at the cashier was extremely helpful
- LukeLuke got me set up he a real one 11/10 proficient
- SimonSimon greeted us as we arrived. Was very polite
- communicatedcommunicated with me friendly
- convenient kiosksConvenient kiosks, clean and the food was tasty.
- customer serviceI really loved the Shake Stick. It gets really busy, and it does take some time to order, but the best food and really nice customer service made it all worthwhile.
Frequently criticized
- orderAfter about 15-20 minutes decided to see if they were still open. Up to counter, yep they’re open, wait a few minutes to catch the eye of cashier and check on what’s going on, other people got their food and I’ve got an appointment to keep. She goes away and checks for a few minutes, finally finds my order and it’s lukewarm.
- waiting timestood in front of the cash register for more than ten minutes waiting
- systemShake Shack often has similar chaotic processes, reflecting poor planning in architecture and process design. The employees were awesome, dealing with a horrifically designed system. For a really good, bigger burger, try 'Hall of Flame' in Park Merced.
- ServiceService:1
- acknowledgementUpon entering I was not acknowledged
- attentionI waited for 10 minutes without much of a glance
- complete orderMy experience at this restaurant was disappointing due to an incomplete order and poor customer service. I did not receive the complete order I paid for, as two items were missing from my take-out order. Furthermore, they do not respond to phone calls, which added to the frustration.
- computer terminalsminuscule triangular vestibule containing 3 computer terminals, two of them not in service
- employee dancingThe atmosphere was noisy. I recommend placing posts with chains to delineate the lines and getting faster service with more employees, or at least getting the current ones to step it up (I saw one employee dancing in the back kitchen area). Perhaps a larger store would be advantageous.
- franchiseI will not try this franchise again
Service here can be a bit of a gamble; you might encounter incredibly helpful staff and quick delivery, or you could face frustratingly long waits and order mix-ups. If you're patient and understand there might be some kinks in the system, you could have a good experience, but be prepared for potential delays.
Ambience (6.3 out of 10)
mentioned by 39% of the guests
The ambience here generally gets a thumbs-up for its awesome vibe and clean interior, with many appreciating the plenty of seating and feeling safe. Out of 36 total comments, 22 were positive, highlighting the pleasant atmosphere and organized place that makes for a good visit. However, its not without its quirks.
Some found the atmosphere noisy and the entry layout chaotic, especially when people EVERYWHERE made it feel crowded. Concerns about tables not being cleaned often and limited seating' also popped up. With a score of 6.3 and customer satisfaction at 61.1%, the overall ambience is a mixed bag, leaning towards average.
Ambience
36
Reviews
61%
Satisfaction
12
negative
2
neutral
22
positive
Rating distribution
What people like
- Awesome vibe
- Very clean
- Plenty of seating
What people don't like
- Too noisy
- Chaotic crowds
- Dirty tables
Often praised
- atmosphereclean and the food was tasty. Recommend the 50/50 Peach Ice Tea & Truffle Fries.
- AtmosphereAtmosphere:5
- placeThe non-milk 🥛 milkshake was also tasty. The place was clean. On 6/20/23, they unfortunately ran out of their vegeburger, but their chicken 🐔 sandwich 🥪 was great!
- cleanvenue was clean
- clean and organizedThe food is the best! The service is great at this branch, and the place is clean and organized.
- cleaning tablesthey were cleaning tables was nice 2 see
- cleanlinessPlace was decently clean
- felt safeThe young gentleman who served my table was very kind and professional, checking if I needed anything else. The venue was clean and felt safe. I will most likely return!
- interior seating areaclean interior seating area
- parkingPossibility of parking on the outdoor parking lot
Frequently criticized
- seatingMy experience at this Shake Shack location was mixed. While the restaurant itself is spacious, the seating is quite limited, and it appeared that tables were not cleaned often. The burgers were of good quality, consistent with other Shake Shack locations.
- Atmosphere was noisyAtmosphere was noisy.
- Customers were chaoticCustomers were chaotic.
- People EVERYWHEREPeople EVERYWHERE.
- Trash was going on the floorTrash was going on the floor.
- atmosphereAtmosphere:2
- center seatingscenter seatings are often bumpy
- entry layoutEntry layout is chaos and ridiculous
- security to the parking lotadding security to the parking lot
- shakeyou'll feel a shake
If youre looking for a lively, clean spot with ample seating, this place could be a good fit. Just be prepared for potential noise and crowds, especially during busy hours, as the atmosphere can get a bit chaotic. Its a decent choice, but manage your expectations for peak times.
Value (2.8 out of 10)
mentioned by 26% of the guests
Looking at the bright side, one customer felt the price was totally worth it, highlighting delicious food and friendly staff. This rare positive comment, among 21 total remarks, suggests that a select few find the experience justifies the cost, even if its a bit pricey. Unfortunately, the overwhelming majority of 19 negative comments paint a different picture.
Many customers felt the prices to portion value was poor, citing issues with the size of the burger for the price and a lack of meal deals. With a score of just 2.8 and customer satisfaction at a very poor 4.8%, patrons clearly find the offerings overpriced and lacking value for money'.
Value
21
Reviews
4%
Satisfaction
19
negative
1
neutral
1
positive
Rating distribution
What people like
- Price worth it
What people don't like
- Poor portion value
- Overpriced food
- No meal deals
Often praised
- priceThe food was delicious and the staff was friendly. It's a bit pricey but totally worth it. I will definitely be coming back.
Frequently criticized
- priceI felt there wasn't much food for the price. The reviewer stated, "Naw bro just go to mc donalds or panda idk somewhere else for more food they ain't got meals so what's the point to pay 8 bucks on 1 item and another 5 on a different item". The food quality was rated low, while service and atmosphere received high marks.
- friesThe shake was amazing as always. However, I found the fries to be light on for the price. The service was excellent, rated 5/5, and the food quality was also top-notch, rated 5/5.
- $17wish i spent that $17 elsewhere
- $9$9 for a basic burger is insane
- burger Fry's and drink20 bucks for a single burger Fry's and drink
- corporate venturessupport corporate ventures like this one aimed solely at extorting as much from the customer as possible
- drinksover priced and small portions
- false advertisingFalse advertising alert
- meal dealsno meal deals
- pricesprices going up
If youre considering this spot, be prepared for a potentially steep bill for what you get. While some might find the quality worth the price, the vast majority feel its overpriced with small portions. It might disappoint if youre looking for good value for money or substantial meal deals'.
How are the prices at Shake Shack?
You’re looking at roughly 21 per person – reported by 77 diners. That puts it in the $21–$30 category. For a Hamburger Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at the spread, most diners spend between 11 – 30 $, but there are also a few premium options for those looking to splurge a bit more.
Here’s a quick look at what guests spend per person, based on the latest 77 reviews.
See how this restaurant’s value for money stacks up against similar spots in San Francisco.
Considering its a Hamburger Restaurant in San Francisco, wed say the pricing feels quite fair. It offers a solid mid-range experience, with enough variety to suit different appetites and budgets.
Customer Reviews: what people think about Shake Shack
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
2
Disappointing First Shake Shack Experience
My first experience at Shake Shack was disappointing. I ordered online using a buy-one-get-one offer, requesting to add onion, tomato, and cheese. However, I didn't receive the second item, and the order was incorrect.
I suspect that because it was closing time, I received whatever was available, leaving me unable to complain. To make matters worse, they included bacon, which I detest on any food. I'm very disappointed.
- second one1
- right order1
- bacon1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Delivery
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
Noise Level
- Loud
4
Chaos at Stonestown Shake Shack
Shake Shack always has good food. I usually order through Door Dash. But today, I was at Stonestown Mall in San Francisco and saw a business in chaos.
At 2: 15 pm, I experienced a 10-minute wait to place an order and a 25-minute wait to receive a single strawberry shake. People were everywhere, with some coming in off the street just to use their phones. Trash was on the floor, and the customers were chaotic.
The atmosphere was noisy. I recommend placing posts with chains to delineate the lines and getting faster service with more employees, or at least getting the current ones to step it up (I saw one employee dancing in the back kitchen area). Perhaps a larger store would be advantageous.
Good luck. I will still probably order through Door Dash, but I don't think I will enter the store for some time.
- good food9
- strawberry shake8
- waiting to place an order2
- receive the order2
- People EVERYWHERE3
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
Shake Shack: Consistently Great!
As always, I'm a fan of Shake Shack. The food is the best! The service is great at this branch, and the place is clean and organized.
- food10
- service9
- clean and organized9
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Short (6–15 min.)
2
Disappointing Burger Experience
My experience at this restaurant was disappointing. While the employees were nice and checked on me a couple of times while I waited for about 20 minutes, the food was not worth it. I ordered a veggie burger and a small lemonade, and it was "not even good.
" I agreed with a passerby who said, "it's nottt. " I wish I had spent my $17 elsewhere in the mall. I was surprised by the size of the burger, which was a poor excuse and did not meet my expectations.
It felt like I merely had a snack, when a good burger from a place like this should be a small but adequate meal. For comparison, Beep’s Burgers on Ocean Ave, even their veggie burger, is 5x better and a legendary local joint. Shake Shack sux.
- employees7
- waiting time6
- veggie burger2
- lemonade3
- size1
Visit Type
- Quick Meal
Service Type
- Dine-in
8
Decent Shake Shack Experience
My experience at Shake Shack involved enjoying a Shake Shack burger, cheesy fries, and a coke. The place was decently clean and offered enough space for seating.
- Shake Shack burger7
- cheesy fries7
- coke7
What Shake Shack offers
Crowd
- Family-friendly
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Gender-neutral restroom
- Restroom
Offerings
- Late-night food
- Quick bite
- Coffee
- Beer
- Small plates
- Vegetarian options
- Alcohol
Dining options
- Catering
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Onsite services
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Trendy
FAQs
What parking and accessibility options are available at Shake Shack Stonestown Galleria?
You will find convenient free parking in a lot that usually has plenty of space. The restaurant is fully accessible, featuring a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for everyone.
Does Shake Shack Stonestown Galleria offer options for families and pets?
Yes, this location is good for kids, providing a dedicated kids’ menu and high chairs. If you are visiting with your furry friend, dogs are allowed in the outdoor seating areas, making it a great spot for the whole family.
How does Shake Shack generally perform according to customer feedback?
Shake Shack receives an overall **Restaurant Score** of **6** and a **Customer Satisfaction** of **55.8%**, indicating an average to mixed experience. While **Food** (6.4) and **Ambience** (6.3) are generally acceptable, **Service** (5.8) is slightly below average, and **Value** (2.8) is a notable concern.
What do customers enjoy most about Shake Shack's food?
Many customers praise the **delicious burgers** and **tasty fries**. Specific mentions include the Shake Shack burger, chicken sandwiches, and even gluten-free bun options.
What are the main drawbacks customers experience at Shake Shack?
The primary concerns revolve around **poor value** due to high prices and small portions, particularly for fries and drinks. Some also report **service delays** and a **noisy atmosphere** with limited seating.