Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Secret Burger Kitchen Smash Burgers – Seattle
Secret Burger Kitchen Smash Burgers - Seattle
Photo from Secret Burger Kitchen Smash Burgers
Secret Burger Kitchen Smash Burgers at a glance
Seattle First Hill
- 🍔 Hamburger-Restaurant
$$
Price per Person $21–$30
mentioned by 126 of the guests
#77 out of 858 places to eat in Seattle
#1 Hamburger-Restaurant out of 24 in Seattle
Excellent
8.7 out of 10
Food
Service
Ambience
Value
519
Reviews
86.7%
Satisfaction
Often praised
- Delicious burgers
- Great service
- Good atmosphere
Frequently criticized
- High cost
- Kiosk ordering
- Parking difficulty
Overview: Introducting Secret Burger Kitchen Smash Burgers
Secret Burger Kitchen offers a compelling experience, primarily driven by its highly praised smash burgers and genuinely attentive customer service. Many appreciate the flavorful food and the friendly, welcoming atmosphere that makes for a pleasant visit.
However, some aspects could use refinement. While the food generally impresses, issues like ordering kiosks detract from personal interaction, and finding a Parking space can be a challenge for diners.
Excellent
8.7
out of 10
519
Reviews
86.7%
Satisfaction
48
negative
21
neutral
450
positive
Overall, Secret Burger Kitchen earns a strong 8.7 score, reflecting a generally positive dining experience. This is supported by a solid 86.7% customer satisfaction rate, indicating that most visitors leave content.
With 450 positive remarks against 48 negative ones out of 519 total opinions, the feedback leans heavily towards approval. The Food (8.7) and Service (8.8) stand out as particular strengths, consistently receiving high marks for quality and attentiveness.
The Ambience (8.8) also contributes positively to the experience, creating a pleasant setting. However, Value (5.9) is perceived as more average, suggesting some find the pricing a bit steep for what’s offered.
What people like
- Delicious smash burgers
- Attentive, kind service
- Friendly atmosphere
What people don't like
- Perceived high cost
- Impersonal ordering kiosks
- Difficult parking
With a strong 8.7 recommendation score, Secret Burger Kitchen is certainly worth considering if you’re in the mood for well-executed smash burgers and appreciate genuinely friendly service. The inviting atmosphere adds to the overall positive experience.
However, be prepared for a potentially higher bill and the impersonal nature of kiosk ordering. If these aren’t major concerns, you’ll likely find a satisfying meal here, despite the occasional challenge of finding parking.
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Verdict: Our expert take on Secret Burger Kitchen Smash Burgers
Food (8.7 out of 10)
mentioned by 89% of the guests
When it comes to the food, this spot is definitely hitting the mark! With a solid score of 8.7 and customer satisfaction at a fantastic 89.4%, diners are consistently raving. Out of 246 total remarks, a whopping 220 were positive, highlighting delicious smash burgers, incredible flavors, and perfectly crispy fries.
Many also praised the overall quality and variety on the menu. However, not every bite was perfect, with 19 negative comments noted. Some found issues like cold fries or a chewy/dry patty.
A few mentioned missing ingredients like cheese or tomato, and the unique sauce syringe presentation wasn't a hit with everyone. But these seem to be minor hiccups in an otherwise stellar food experience.
Food
246
Reviews
89%
Satisfaction
19
negative
7
neutral
220
positive
Rating distribution
What people like
- Best smash burgers
- Outstanding flavors
- Crispy, tasty fries
What people don't like
- Cold fries
- Chewy/dry patty
- Missing ingredients
Often praised
- foodMy first visit to Secret Burger Kitchen was an amazing experience! The food was absolutely delicious, with every bite being fresh, flavorful, and perfectly cooked. The service truly made our experience stand out, with Gabby being fantastic – friendly, attentive, and extremely helpful in guiding us through the menu as first-time visitors.
- friesthe fries, although they were cold, were the best part of the meal.
- burgerTheir smash burgers are absolutely incredible! 🤤 I never thought a burger could change my life but it totally happened! 🍔😍
- burgersGreat burgers. Visiting Seattle. We don't have smash burgers near where I live, so this was a treat.
- smash burgersone of the biggest and best tasting smash burgers I’ve tried
- smash burgerThe food was absolutely phenomenal. I had the BEST SMASH BURGER IVE HAD. I highly recommend this place.
- saucetry them with the sauce it gives a little extra flavor and deliciousness
- seasoningThe people were lovely, and the restaurant truly lived up to the hype it was receiving. I was impressed by the unique flavors and seasoning. A special shout-out to Joey for the amazing service and jokes!
- wingsgenuinely simultaneously the best wings
- bunThe bun is also delicious, not sweet.
Frequently criticized
- burgerburger has a slight curry spice taste and burger was pretty dry
- foodThe foods not that great
- baconThe bacon was raw, not even seemingly cooked.
- burger and friesmost I've ever spent on a burger and fries
- cheeseit was missing cheese 🧀 ☹️ on my “chopped CHEESE”
- chicken sandwichThe food came out pretty quick, but one of us ordered a chicken sandwich which didn’t come out until after everyone else food came out and we were done eating. It took about 20 minutes to get the chicken sandwich. Other than that, it was pretty good!
- classic crispy chickenNot sure if it was real chicken or made of by-products. The patty was chewy
- dessert portionThe portion was quite small for the $8 price tag
- food packagingdon't follow the Seattle Food Service Packaging requirement around food packaging being compostable/recyclable/reusable which was pretty disappointing
- friesThe fries were cold
If youre looking for a fantastic burger experience with standout flavors and quality ingredients, this place is a strong contender. While a few minor issues like cold fries or a dry patty popped up, the overwhelming positive feedback suggests youre in for a treat. Definitely worth trying for their celebrated smash burgers and delicious fries!
Service (8.8 out of 10)
mentioned by 86% of the guests
When it comes to service, this spot truly shines, boasting a fantastic score of 8.8 and a solid customer satisfaction of 87.9%. With 160 positive remarks, guests consistently rave about the friendly owners and attentive staff, often singling out individuals like Gabby for their exceptional customer service and the impressive speed of service. However, among the 19 negative comments, a few experiences mention inefficiency of staff and occasional waiting time frustrations.
Some also found the ordering process via kiosks less than ideal, and there were concerns about stolen delivery orders.
Service
182
Reviews
87%
Satisfaction
19
negative
3
neutral
160
positive
Rating distribution
What people like
- Friendly, attentive staff
- Exceptional customer service
- Swift service speed
What people don't like
- Occasional staff inefficiency
- Longer waiting times
- Kiosk ordering issues
Often praised
- serviceThe food was consistently delicious, and the staff was incredibly kind. Special shout-out to Gabey, who was exceptionally attentive, kind, and fast with the service. She even held the door open for me upon arrival.
- staffstaff makes an effort to make sure everything is going good
- GabbyThe food was absolutely delicious, with every bite being fresh, flavorful, and perfectly cooked. The service truly made our experience stand out, with Gabby being fantastic – friendly, attentive, and extremely helpful in guiding us through the menu as first-time visitors. She created a welcoming atmosphere, making us feel right at home and significantly enhancing the overall experience.
- GabeyMy experience at the restaurant was excellent, largely thanks to Gabey's exceptional service. Gabey was so helpful with our ordering process and made sure we were attended to :))) thank you.
- customer serviceGaby’s customer service is next-level—warm, attentive, and genuinely passionate
- GabyShout out to Gaby for being a great hostess!
- wait timeThe service was top-notch, and the atmosphere was great, both rated a 5 out of 5. It was a wonderful dinner experience with no wait time and a price range of $20–30 per person.
- foodThe food was delicious and the fries were pretty tasty and evenly cooked. The food came out pretty quick, but one of us ordered a chicken sandwich which didn’t come out until after everyone else food came out and we were done eating. It took about 20 minutes to get the chicken sandwich.
- kind staffI forgot how nice it is to have kind staff
- ownerOwner came and started talking to us in a very friendly welcoming manner
Frequently criticized
- ordering processyou order on a giant screen and have no person to person experience
- delivery driver pickup etiquettetrain her on proper delivery driver pickup etiquette
- delivery ordersdelivery orders frequently stolen
- driversdrivers just aren’t honest people
- employees to double checkemployees to double check these things
- fast food spotit's more like a fast food spot as opposed to a place you would want to sit down for a meal
- inefficiency of staffI'm changing my 5-star review to a 1-star review due to the inefficiency of staff. I placed an online order (#iy9wr) tonight and arrived to pick it up, only to find it had been served to a group of drunk kids.
- ordering kiosksNot a fan of the ordering kiosks
- person to person experienceno person to person experience
- person working the frontPerson working the front didn't know the menu
So, should you go? Absolutely! The service here is a definite highlight, with staff often making your visit memorable.
While a few folks hit snags with wait times or kiosk ordering, the overall friendly and efficient experience makes it well worth a try.
Ambience (8.8 out of 10)
mentioned by 50% of the guests
The ambience here truly shines, earning a strong 8.8 score and leaving 86.5% of customers satisfied! With 64 positive remarks out of 74 total, guests consistently praise the inviting atmosphere, cool vibes, and impressive wall art. Many also loved the great music selection and noted the spotlessly clean space, making for a comfortable and welcoming experience.
However, a few of the 5 negative comments mentioned some minor hiccups. A couple of patrons found the music a bit loud or described it as club music which wasn't always the desired vibe. Additionally, finding a parking space proved difficult for some, which is a practical consideration for your visit.
Ambience
74
Reviews
86%
Satisfaction
5
negative
5
neutral
64
positive
Rating distribution
What people like
- Inviting atmosphere
- Great music/vibes
- Spotlessly clean
What people don't like
- Difficult parking
- Loud club music
Often praised
- atmosphereMy first time here was a great experience thanks to the friendly atmosphere and wonderful staff who were very helpful. I will definitely be back!
- musicgreat twist on the music
- ambianceThe burgers were absolutely fire, and I highly recommend trying them with the sauce for an extra burst of flavor and deliciousness. Beyond the incredible food, the servers were very kind, contributing to a very friendly ambiance in the store. I will definitely be going again; the food was just too good.
- placeGabby, our server, was incredibly helpful and energetic, bringing life into the place from the moment we walked in. The service was amazing, and it's a great place to try.
- playlistgreat playlist.
- spaceThe kind staff was so friendly and happy, which was refreshing and made my day better. Although I got my food to-go, it seems like a nice little space to sit and enjoy the food. I'll be back again to try the chicken sandwich.
- spotIf you’re craving something unforgettable, this spot delivers
- vibeThe atmosphere and vibe are great
- vibesall around good vibes
- AtmosphereAtmosphere:5
Frequently criticized
- musicThe music was lacking
- Parking spaceParking space:Difficult to find parking
- atmosphereAtmosphere:1
- club musicThey blasted club music which was odd and not really the vibe
If you're looking for a place with great energy, good music, and a clean, inviting feel, this spot is definitely worth checking out. Just be prepared that the music might be a bit lively for some tastes, and you might need to factor in a little extra time for parking.
Value (5.9 out of 10)
mentioned by 13% of the guests
When it comes to value, its a bit of a mixed bag here, with a score of 5.9, placing it squarely in the average range. Many folks found the "price point" to offer "great value" and appreciated the "reasonable prices, " with some even saying their meal was "worth every penny. " Based on 6 positive remarks out of 17 total, theres definitely a sense that you can snag a great meal at a fair price.
However, the customer satisfaction for value is quite low at just 35.3%, which is considered poor. Several diners felt the cost was too high, with mentions of an OVERPRICED burger joint and a terrible price to flavor ratio. The extra charge for sauces also didn't sit well with some, indicating that while some items might be a good deal, others can feel a bit steep, as noted in 5 negative comments.
Value
17
Reviews
35%
Satisfaction
5
negative
6
neutral
6
positive
Rating distribution
What people like
- Great value
- Reasonable prices
- Worth every penny
What people don't like
- Overpriced items
- Poor price-flavor ratio
- Expensive sauces
Often praised
- pricethe price is super reasonable
- burger priceThe burger, on the other hand, was worth every penny
- great valueGreat value
- price pointthe price point. Great value
- pricesReasonable prices
Frequently criticized
- costCost me around $30 for all that
- priceOVERPRICED burger joint
- price to flavor ratioThe price to flavor ratio is terrible.
- saucesthere sauces being $1.50 each
- single and a double burgerA single and a double burger w/ no add-ons or fries was 25 bucks
If youre careful with your choices, you might find some good deals, but be wary of add-ons and certain items that can quickly inflate the bill. Its a place where you might find value, but it's not guaranteed across the board, so choose wisely.
How are the prices at Secret Burger Kitchen Smash Burgers?
You’re looking at roughly 25 per person – reported by 126 diners. That puts it in the $21–$30 category. For a Hamburger Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests tend to stick to this mid-range, with a good number also opting for slightly lower $11–$20 options, showing prices cluster nicely around the average.
Here’s a quick look at what guests spend per person, based on the latest 126 reviews.
Comparing value for money: how this restaurant stacks up against similar spots in Seattle.
Overall, for a Hamburger Restaurant, we think the pricing feels quite fair. It offers a solid mid-range experience without breaking the bank.
Customer Reviews: what people think about Secret Burger Kitchen Smash Burgers
Price per Person
- $21–$30
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
7
Overpriced but Tasty Burgers
My experience at this hip burger joint in Capitol Hill was a mixed bag. It's a busy place, and I found the ordering process a bit overwhelming with the touch screens and fast-forming lines. They offer a good variety, including smashed burgers (beef) and plant-based burgers, as well as fried chicken sandwiches.
While the food was good, I particularly enjoyed the crispy coated fries. I also appreciated that they sell beer lol! The music was lacking, but overall, it's not a bad place to go for a burger.
- smashed burgers7
- plant-based burgers8
- crispy coated fries9
- music3
- ordering process4
- price3
Price per Person
- $71–$80
Visit Type
- Family Dinner
Group Type
- Family
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Delicious Burgers, Friendly Service!
My experience at this restaurant was fantastic! The smash burgers were incredibly delicious, juicy, and packed with flavor. The service was impressively fast and genuinely friendly.
I also enjoyed the relaxed and welcoming atmosphere. My family loved it too! The only drawback was the price of the sauces at $1.
50 each, which made it difficult to justify trying them all. Despite this, I would definitely come back again and consider it one of my new favorite spots.
- smash burgers10
- service9
- atmosphere9
- sauces4
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
7
Amazing Burger, Odd Service
My experience at this restaurant was centered around an amazing burger and fries that were some of the best I’ve had in a long time. Ordering is done via a kiosk, which prompts for a tip. While one friendly employee did bring my order to the table, the overall interaction is minimal, primarily with a computer, making the tipping prompt feel unwarranted for fast food.
The serving of sauce in a plastic syringe was an odd and questionable choice, likely something that needs reconsideration for broader appeal. Despite this unusual aspect, the food itself was excellent.
- burger10
- fries9
- kiosk ordering6
- tipping prompt3
- service3
- sauce serving2
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Delicious Food and Excellent Service!
My experience at the restaurant was fantastic! The food and service were both great. I highly recommend trying the hot honey burger, which had just the right amount of sweet honey.
- food9
- service9
- hot honey burger10
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Life-Changing Smash Burgers!
My experience at this restaurant was incredible! You’re gonna be drooling over these burgers! Their smash burgers are absolutely incredible!
🤤 I never thought a burger could change my life but it totally happened! 🍔😍
- smash burgers10
- burger10
What Secret Burger Kitchen Smash Burgers offers
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Gender-neutral restroom
- Free Wi-Fi
- Wi-Fi
- Restroom
Offerings
- Late-night food
- Wine
- Beer
- Small plates
- Vegetarian options
- Quick bite
Dining options
- Catering
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
- Paid parking garage
- Usually difficult to find a space
- Paid parking lot
- Paid street parking
Atmosphere
- Casual
FAQs
What is the overall customer sentiment for Secret Burger Kitchen?
Secret Burger Kitchen holds a strong overall score of **8.7** with **86.7%** customer satisfaction. Customers particularly praise the **Food** (8.7), **Service** (8.8), and **Ambience** (8.8), though **Value** (5.9) is seen as more average.
What do customers enjoy most about the food at Secret Burger Kitchen?
Customers frequently commend the smash burgers for being delicious, flavorful, and perfectly cooked. Many also appreciate the unique seasoning and recommend trying the special sauce for an extra burst of flavor.
Are there any common concerns or drawbacks mentioned by diners?
Some diners find the price to be on the higher side, leading to concerns about Value. Additionally, the ordering kiosks can detract from a personal interaction, and finding a Parking space is sometimes reported as difficult.