Highlights
- Great beer selection
oChef » Roam Artisan Burgers – San Francisco
Roam Artisan Burgers - San Francisco
Photo from Roam Artisan Burgers
Roam Artisan Burgers at a glance
San Francisco Japantown
- 🍔 Hamburger-Restaurant
$$
Price per Person $21–$30
mentioned by 116 of the guests
#1836 out of 2403 places to eat in San Francisco
#26 Hamburger-Restaurant out of 37 in San Francisco
Good
6.7 out of 10
Food
Service
Ambience
Value
535
Reviews
63.9%
Satisfaction
Often praised
- Great Food
- Good Ambiance
- Friendly Service
Frequently criticized
- Slow Service
- High Prices
- Cleanliness Concerns
The restaurant Roam Artisan Burgers is a popular hamburger restaurant located in the vibrant Japantown neighborhood of San Francisco. When you visit, you’ll discover a cozy, casual, and trendy spot known for its exceptional culinary offerings.
A standout feature you’ll appreciate is their great beer selection, perfectly complementing their delicious organic dishes and quick bites.
Overview: Introducting Roam Artisan Burgers
Roam Artisan Burgers offers a generally pleasant dining experience, often highlighted by its well-regarded food and inviting atmosphere. Many guests appreciate the quality of their main offerings and the attentive staff who contribute to a positive visit.
However, some experiences suggest inconsistencies, particularly concerning the overall value and occasional service hiccups. While the setting is often praised, some patrons have noted issues with waiting time and the perceived price for certain items.
Good
6.7
out of 10
535
Reviews
63.9%
Satisfaction
167
negative
26
neutral
342
positive
The restaurant achieves an overall score of 6.7, indicating a generally average performance, complemented by a mixed customer satisfaction rating of 63.9%. This assessment is drawn from 535 customer observations, with 342 positive remarks balancing 167 negative ones.
Delving into specifics, Food scores a good (6.9), and the Ambience is also well-received at a good (7.4). Service registers as average (6.2), suggesting room for improvement in consistency.
The Value aspect, however, falls into the poor category at (4.3), indicating that pricing or portion sizes might be a concern for some diners.
What people like
- Delicious burgers & sides
- Inviting, clean atmosphere
- Attentive, friendly staff
What people don't like
- Inconsistent service speed
- Perceived high prices
- Occasional cleanliness issues
If you’re seeking a casual spot with solid burger options and a comfortable setting, Roam Artisan Burgers is a reasonable choice. With a recommendation score of 6.8, it generally delivers on its core offerings, especially if you prioritize taste and atmosphere over strict budget concerns.
However, be mindful that the overall value might not impress everyone, and service can occasionally be a mixed bag. It’s a place worth trying for its culinary strengths, but manage expectations regarding pricing and potential wait times.
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Verdict: Our expert take on Roam Artisan Burgers
Food (6.9 out of 10)
mentioned by 95% of the guests
When it comes to the food here, you're looking at a solid 6.9 score, which is pretty good, though customer satisfaction sits at a more mixed 67.5%. Based on 233 positive remarks out of 345 total, many folks rave about the delicious burgers, especially the sweet potato fries, and appreciate the diverse gluten-free options and high-quality ingredients. However, not everything hits the mark.
With 96 negative comments, some diners have found the food to be inconsistent, describing burgers as salty, greasy, or dry. There are also mentions of bland flavor and issues with portion sizes, suggesting some dishes might disappoint.
Food
345
Reviews
67%
Satisfaction
96
negative
16
neutral
233
positive
Rating distribution
What people like
- Delicious burgers
- Great GF options
- Tasty specialty fries
What people don't like
- Inconsistent quality
- Flavor can disappoint
- Portions can be small
Often praised
- burgersMy brother and I visited this restaurant to watch the Warriors game when all the other sports bars were full. We had a great experience with their salads, brussel sprouts, beer, and burgers. The service is counter service with casual vibes and a long communal table.
- foodThe food is freaking amazing
- burgerIt was busy but not crazy busy. I would have been happy to sit down and wait a few extra minutes for my burger, but instead, you're turning away my business? Bizarre.
- friesMy sincere compliments to the chef! PS: the fries were good, too!
- sweet potato friesI used to eat them when I wasn't vegan, and now that I am, they are still amazing 🥹🤤. They also have excellent craft beers and delicious, freshly made sweet potato fries. You can't miss this place ❤️🩹.
- FoodFood:5
- bison burgerWe found a small table for two next to a low wall, which offered a bit more privacy as we sat close together rather than facing each other. We ordered the bison burger (an absolute must-try), and both sweet and traditional fries. As we'd say in Rome: 'lasciate servi!
- truffle friesThe burgers are cooked to perfection, with options for every taste, from classic beef to more adventurous choices like bison. I also highly recommend their sides, such as the truffle fries, and their all-natural shakes. The atmosphere is welcoming, and the staff is friendly and attentive.
- fried chicken sandwich50 because of her mistake. For better quality, The Snug offers a superior wagyu burger and a much better fried chicken sandwich.
- gluten-free optionsloved that they have gluten free options that actually taste good
Frequently criticized
- burgerdidn't Taste a difference with my burger to a fast food burger
- foodthe food came out at least 10 minutes before our drinks
- meatThe “meat” appeared raw and mushy—the consistency of raw meat.
- veggie burgerI ordered the veggie burger. It was disgusting.
- breadToo much bread on the burgers
- burgersthe quality between burgers varied greatly
- flavordidn’t have too much flavor
- food qualityThey have cheapened the bread and the truffle fries. The fritters now come out cold the majority of the times, and it’s not as good as it used to be.
- fried chicken sandwichthe sandwich was dry and lacking in flavor
- friesfries but they were cold
If you're craving a good burger with excellent gluten-free and specialty fry options, this spot is definitely worth a try. Just be aware that some experiences mention inconsistent quality or smaller portions, so manage your expectations accordingly.
Service (6.2 out of 10)
mentioned by 58% of the guests
When it comes to service, its a bit of a mixed bag, with a 6.2 score and 59% customer satisfaction. Many guests, across 62 positive remarks, frequently highlight the staff as friendly and attentive, often praising phenomenal service and stellar customer service that ensures orders are served in record time or are fast. However, not everyone has had such a smooth experience.
Based on 39 negative comments, issues like waiting time and slow service are common, with some describing staff as rude or unprofessional. There are also concerns about being understaffed and order accuracy, sometimes compounded by a janky online order system'.
Service
105
Reviews
59%
Satisfaction
39
negative
4
neutral
62
positive
Rating distribution
What people like
- Friendly, attentive staff
- Fast service
- Stellar customer service
What people don't like
- Slow service
- Rude, unprofessional staff
- Order accuracy issues
Often praised
- serviceThe truffle fries were a standout side, adding a perfect touch to the meal. The service was excellent, with friendly and attentive staff making the experience even better. Roam is a must-visit for anyone who loves burgers and is looking for a top-notch dining experience.
- staffI also highly recommend their sides, such as the truffle fries, and their all-natural shakes. The atmosphere is welcoming, and the staff is friendly and attentive. Roam Artisan Burgers is definitely worth a visit for a gourmet burger experience.
- ServiceService:Dine in
- wait timeWait time:Up to 10 min
- managerHe immediately had the fries hand delivered to my table very lovingly
- FoodFood comes out pretty quickly
- ServersServers were friendly as well
- attentive staffLynn and her very attentive staff was consistently on point
- attentivenessattentiveness to our needs
- celiac cross contaminationunderstand celiac cross contamination issues
Frequently criticized
- serviceMy experience at this restaurant was the worst ever. The service was incredibly slow, and I had to wait 2 days to get my order. The staff were not professional at all.
- staffstaff is looking at you and do not make a single move to address you
- waiting timeIt takes so long time to prepare your order. I waited more than 30 minutes.
- waitThe prices are great, and the staff is friendly. It gets super busy with an extra wait, but it's worth it for their delicious turkey burgers!
- ServiceService:1
- Uber Eats ordersprioritize the Uber Eats while the dining room waits
- burger labelsthe labels on the burgers were switched
- cashierThe cashier on the day we went was super rude
- customer serviceReally bad approach to customer service
- customer supportHorrible customer support - can't get a hold of anyone
If you're looking for quick, friendly service, you might be pleasantly surprised, especially if you catch them on a good day. However, be prepared for potential waits or occasional hiccups with order accuracy, as experiences can vary.
Ambience (7.4 out of 10)
mentioned by 36% of the guests
When it comes to the vibe, this spot generally hits the mark with a 7.4 score, indicating a good experience for most. Customers are quite happy, with satisfaction at 72.7%, praising the pleasant indoor ambiance, modern and clean space, and casual vibes. Many of the 40 positive remarks highlight the nice atmosphere and well-maintained restrooms.
However, not everything is perfect, as seen in the 12 negative comments out of 55 total. Some folks noted issues with the outdoor deck area not being well-maintained and occasional concerns about cleanliness, including dirty tables and even a mention of a cockroach. Crowded seating and bathroom upkeep were also points of contention.
Ambience
55
Reviews
72%
Satisfaction
12
negative
3
neutral
40
positive
Rating distribution
What people like
- Clean indoor space
- Pleasant atmosphere
- Casual, chill vibes
What people don't like
- Cleanliness concerns
- Crowded seating
- Outdoor area neglected
Often praised
- atmosphereLocated in the vibrant Lower Pacific Heights neighborhood, it's an ideal pit stop for those exploring the area. Upon entering, I was greeted by a modern, industrial chic atmosphere. Exposed brick walls and high ceilings with hanging Edison bulbs create a warm and inviting glow.
- AtmosphereAtmosphere:4
- placeplace very nice and clean
- bathroomTables and bathroom were clean
- casual vibesWe had a great experience with their salads, brussel sprouts, beer, and burgers. The service is counter service with casual vibes and a long communal table. I appreciate that they use high quality ingredients for their dishes.
- chill vibeReally nice chill vibe inside
- clean placeVery clean place
- dining roomthe dining room is large
- indoor ambiancethe restaurant had a pleasant ambiance for indoor dining
- indoor spaceThe establishment presents itself as a modern and clean space, particularly the indoor area
Frequently criticized
- atmosphereAtmosphere:2
- bathroom cleanlinessLa limpieza en el baño puede mejorar
- cleanlinessmakes me question how clean is everything over there
- cockroachshowed me a cockroach that was walking on the wall
- crowdsI should have known better than to enter this place on a Saturday at 6: 45pm. It was overrun with kids getting milkshakes, and the crowds were just way more than the employees could handle. I asked how long my order would take when I placed it and they said 8-10 minutes, but I ended up waiting 30+ minutes while other tables who arrived at a similar time finished their food and dozens of pick-up orders went out.
- dirty tablesall dirty. it was kind of an eyesore
- dishesOur dishes were also dirty with paper stuck to the glasses
- homeless peoplehomeless people in front which sometimes also come in
- outdoor deck areathe area was not well-maintained
- parkingDifficult to find parking
Overall, if you're looking for a place with a generally good atmosphere and clean indoor space, this spot is worth checking out. Just be aware that some visitors have noted occasional cleanliness issues or crowded conditions, particularly in outdoor areas or during busy hours.
Value (4.3 out of 10)
mentioned by 24% of the guests
When it comes to value, some diners found pleasant surprises, praising the affordability and excellent price for what they received. Based on 7 positive comments out of 30 total, many appreciated that it was affordable for family outings, making it a place theyd happily return to for a great meal without breaking the bank. The overall score for value sits at an average 4.3.
However, a significant number of guests, with 20 negative comments, felt the value wasnt quite there. Many found items like add-ons and the overall price to be too high, leading to feelings of shrinkflation and that it was simply not worth the upcharge. This sentiment is reflected in the customer satisfaction for value, which is a rather poor 23.3%, suggesting there's room for improvement.
Value
30
Reviews
23%
Satisfaction
20
negative
3
neutral
7
positive
Rating distribution
What people like
- Affordable for family
- Excellent price
- Great value found
What people don't like
- High overall price
- Expensive add-ons
- Not worth cost
Often praised
- affordabilityMy experience at this restaurant was fantastic! I come here a lot because the food is great and pretty affordable. The service and atmosphere were also top-notch, both receiving a perfect score.
- affordableI've tried hamburgers in many places and countries, but this one truly hit differently. The potatoes were also amazing and surprisingly affordable. The overall experience was excellent, with a perfect food score of 5, and a great atmosphere score of 5.
- affordable for familyaffordable in family
- delivery feeNo matter how much is delivery fee
- excellent priceWe ordered two root beers, a fry-fecta, and the Heritage, Sunny Side, and Chalet bison burgers. We found this place to offer the best burger we’ve ever had at an excellent price. We make it a point to come here every time we’re in the San Francisco area.
- priceat a decent price for the area
- pricesgreat prices
Frequently criticized
- priceI didn't taste a difference with my burger compared to a fast-food burger. Furthermore, the portion was smaller in comparison to a less costly fast-food burger. While the service and atmosphere received high marks, the food quality and value were not up to par for the price.
- Beer and BurgerBeer and Burger $28
- add-onssome expensive add-ons
- charge us $2.50charge us $2.50, because of her mistake
- extra moneyI was asked to pay extra money.
- extra picklescharge money for extra pickles
- fries and shakeget fries and shake you’re looking at $50
- ordermy order was worth 36 dollars only
- parkingIt’s all street parking and you have to pay for it, you may have to walk a little ways
- parking spaceDifficult to find parking
If youre looking for an affordable meal, you might find some good deals, especially if you stick to the basics. However, be prepared for potentially higher costs with add-ons or larger orders, as many feel the overall value can be quite steep. Its a mixed bag, so weigh your options carefully.
How are the prices at Roam Artisan Burgers?
You’re looking at roughly 29 per person – reported by 116 diners. That puts it in the $21–$30 category. For a Hamburger Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people usually spend, most diners cluster around that $21–$30 sweet spot, though there’s a good chunk spending a bit less in the $11–$20 range, and some opting for more premium choices too.
Here’s a quick look at what guests spend per person, based on the latest 116 reviews.
How this restaurant’s value for money compares to similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Hamburger Restaurant, especially considering its location in San Francisco. It offers a solid mid-range option with some flexibility for different budgets.
Customer Reviews: what people think about Roam Artisan Burgers
Price per Person
- $21–$30
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
9
Great Burger and Beer Experience
My experience at this restaurant was fantastic! I had the tavern burger, cooked medium, and it was so good that it was a 'wash your hands afterwards' kind of great. The fries were also delicious.
To top it off, the lager from Russian River was perfect. It was a great meal, especially while watching the Dodgers struggle in the World Series.
- tavern burger10
- fries8
- lager from Russian River10
Price per Person
- $21–$30
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Lunch
8
Good Burger and People Watching
My experience at this restaurant was quite positive. I enjoyed a good burger and found the roasted Brussels sprouts to be excellent. It's a great place for people watching if you can secure a seat by the window.
The metadata indicates it's suitable for kids, has paid street parking (though difficult to find), and is a good option for lunch with a price range of $20–30 per person. The atmosphere was rated 5, service 4, and food 4.
- burger8
- roasted Brussels sprouts9
- people watching8
- parking space3
Price per Person
- $21–$30
Visit Type
- Regular Visit
Service Type
- Dine-in
2
Disappointing Policy Change on Vegetarian Options
My experience was disappointing due to the restaurant's updated policy on vegetarian options. I was told I couldn't swap bacon for a plant-based alternative without paying an extra charge. This is particularly frustrating as the price for smoked bacon and plant-based bacon is the same ($3).
I used to be a regular here, but it seems the policies have changed, leading to a less accommodating experience for vegetarians.
- vegetarian options2
- plant-based bacon2
- extra money2
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Takeout
2
Overpriced Burger, Lacking Flavor
My experience was disappointing. I paid $30 for a double burger, and to make matters worse, they forgot the cheese. The flavor was really basic, and it was definitely not worth the price.
- double burger2
- cheese1
- price2
Price per Person
- $21–$30
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
Noise Level
- Moderate
9
Delicious Burgers, Fast Service!
My experience at this restaurant was fantastic! The burgers were absolutely delicious, and the service was incredibly fast. The dining room is also large, providing a comfortable space.
I would warmly recommend this place!
- burgers10
- service10
- dining room8
What Roam Artisan Burgers offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Bar onsite
Offerings
- Quick bite
- Wine
- Coffee
- Beer
- Organic dishes
- Alcohol
Dining options
- Dinner
- Seating
- Lunch
- Dessert
Service Options
- Onsite services
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Parking
- Usually somewhat difficult to find a space
- Paid street parking
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
What kind of atmosphere can you expect at Roam Artisan Burgers?
When you visit Roam Artisan Burgers, you’ll find a welcoming atmosphere that is both cozy and casual. It’s also known for being a trendy spot in Japantown, San Francisco, perfect for a relaxed meal or a quick bite with friends.
Does Roam Artisan Burgers cater to families with children?
Absolutely! Roam Artisan Burgers is good for kids, offering a dedicated kids’ menu to satisfy younger appetites. High chairs are also available, making it a convenient and family-friendly dining option for you in San Francisco.
How does Roam Artisan Burgers generally perform?
Roam Artisan Burgers holds an overall score of **6.7**, with **Food** scoring 6.9 and **Ambience** 7.4, both considered good. **Service** is average at 6.2, while **Value** is a weaker point at 4.3.
What are the standout food items at Roam Artisan Burgers?
Customers frequently praise the **burgers**, especially the bison option, and sides like **truffle fries** and sweet potato fries. They also appreciate the availability of good **gluten-free options**.
What are some common concerns customers have about Roam Artisan Burgers?
Some customers note issues with **waiting time** and **slow service**, as well as concerns about **price** and the perceived **value** for money. Occasional cleanliness issues have also been mentioned.