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oChef » New Moon – San Francisco
New Moon - San Francisco
Photo from New Moon
New Moon at a glance
San Francisco Chinatown
- 🥡 Chinese Restaurant
$$
Price per Person $11–$20
mentioned by 14 of the guests
#1499 out of 2403 places to eat in San Francisco
#118 Chinese Restaurant out of 276 in San Francisco
Good
7.2 out of 10
Food
Service
Ambience
Value
171
Reviews
69%
Satisfaction
Often praised
- Delicious dim sum
- Friendly service
- Great value
Frequently criticized
- Limited seating
- Cash only
- Cleanliness concerns
Overview: Introducting New Moon
New Moon offers a straightforward dining experience where the focus is clearly on the food and efficient service. Many appreciate the friendly service and delicious food that comes at good prices , making it a popular spot for a quick bite.
However, it’s worth noting that the establishment has limited seating and a rather basic setting. While the culinary offerings often hit the mark, some aspects of the environment and occasional service hiccups, like a rude cashier , might temper expectations for a polished experience.
Good
7.2
out of 10
171
Reviews
69%
Satisfaction
33
negative
20
neutral
118
positive
New Moon achieves a respectable overall score of 7.2 out of 10, indicating a generally good experience for many patrons. Customer satisfaction sits at 69% , which is a mixed result, suggesting that while many are pleased, there’s still room for improvement for some.
This feedback is drawn from 171 customer observations, with 118 positive remarks against 33 negative ones. The restaurant’s strengths lie in its Value (7.5) and Service (7.4), both scoring well and contributing significantly to the positive sentiment.
The Food (7.2) also performs strongly, consistently delivering on taste for most. However, Ambience (5.4) is an average aspect, reflecting comments about the basic decor and limited space.
What people like
- Delicious dim sum
- Friendly, helpful service
- Excellent value
What people don't like
- Limited seating
- Cash only
- Cleanliness concerns
If you’re seeking a no-frills spot where Value and Food take precedence, New Moon is a solid contender. It’s particularly well-suited for those looking for a quick, satisfying meal without a premium price tag, as reflected by its 7.7 recommendation score.
However, if a comfortable dining environment or a more refined experience is high on your list, you might find New Moon’s Ambience lacking. It’s a place to visit for the food and efficiency, rather than a leisurely sit-down meal, so manage your expectations accordingly.
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Verdict: Our expert take on New Moon
Food (7.2 out of 10)
mentioned by 98% of the guests
When it comes to the food here, youre looking at a pretty solid experience! With a 7.2 score and 71.6% customer satisfaction, the general consensus is good. Many of the 78 positive remarks rave about delicious items like the "Malay Brown Sugar Steamed Bread, " "authentic dim sum, " and "har gow, " often highlighting the "freshly made items" and generous portions.
However, its not all perfect, as 20 negative comments out of 109 total point out some areas for improvement. Concerns occasionally surface regarding food quality and food temperature, with some finding dumplings tough or the overall freshness lacking. It seems consistency can be a bit of a mixed bag.
Food
109
Reviews
71%
Satisfaction
20
negative
11
neutral
78
positive
Rating distribution
What people like
- Authentic dim sum
- Malay Steamed Bread
- Freshly made items
What people don't like
- Inconsistent food quality
- Lukewarm dishes
- Lacking freshness
Often praised
- dim sumThe skin was still wonderfully crisp. The deli offered a wide variety of hot options, including chow mein, hot entrees, and dim sum. A major plus was the almost no lines when visiting in the early morning.
- foodI had a hard time ordering off their menu, but what I ended up with was extremely delicious!
- Chinese foodMy experience at the restaurant was largely positive, centered around the tasty warm Chinese food served at good prices. Despite a minor incident with another customer causing some drama, the delicious food made me forget about it.
- Pan Fried Turnip CakeThe Turnip Cake had a good light savory flavor
- food qualityMy experience at this restaurant was very positive. Despite the no fancy decor, the friendly service and high quality food at a low price made it a highly recommended dining spot.
- vegetarian optionsIt has an "if you know, you know" vibe, but the staff is helpful and speaks English. For vegetarians, there are options like soy sauce noodles, spring rolls, and braised tofu. The custard version of the dessert is also worth trying if you eat eggs.
- BBQ pork bunBBQ pork bun and the red bean sesame ball, both were delightful!
- Chinese radish cakesMy experience at this restaurant was focused on their EXCELLENT take out dim sum. I particularly enjoyed the shrimp balls, chive and shrimp dumplings, and the Chinese radish cakes. For a full meal, my favorite take out option is the sauteed tofu cubes over rice.
- Chinese snacksI like their Chinese snacks too
- Dried Shrimp with Parsley Noodle Rollthe dried shrimp pieces were very small. It gives it a little crunch and flavor
Frequently criticized
- food qualityFood was not the way it suppose to be
- dumplingsMy experience at the restaurant was disappointing due to the poor quality of food. The food was served lukewarm, and the dumplings were tough, suggesting they had been left out for a long time. The high rating of the restaurant does not reflect the subpar food we received.
- Siu maiSiu mai. Shrimp and filler paste.
- beef tripe and liverThe beef tripe and liver is very chewy
- chicken feetI tried the taro pork ribs and chicken feet. Not the most well seasoned
- dim sumDim sum is cheap, use poor ingredients
- food temperatureFood was luke warm
- freshnessdidn’t taste super fresh
- fried chickenExperience deep fry chicken, not good n not crispy!
- mochifound this plastic strip in the mochi
If you're seeking good, authentic dim sum and unique treats like the Malay Brown Sugar Steamed Bread, this spot is definitely worth a try. Just be mindful that some experiences mention inconsistencies in food temperature and freshness, so manage your expectations for every single dish.
Service (7.4 out of 10)
mentioned by 57% of the guests
When it comes to service, this spot generally hits the mark! With a solid score of 7.4 and customer satisfaction at 71.9%, its clear most diners have a good experience. Many appreciate the friendly staff and their helpful attitude, often noting quick service and great communication skills.
Out of 32 total remarks, a whopping 23 were positive, highlighting a generally pleasant interaction. However, its not entirely without its hiccups. A few of the 6 negative comments point to issues like a rude cashier or difficulties navigating the menu.
While these instances are fewer, they suggest there's still a little room for improvement in ensuring every customer feels welcomed and understood during their visit.
Service
32
Reviews
71%
Satisfaction
6
negative
3
neutral
23
positive
Rating distribution
What people like
- Friendly, helpful staff
- Quick, efficient service
- Good communication skills
What people don't like
- Rude cashier
- Menu confusion
Often praised
- serviceMy experience at this restaurant was very positive. Despite the no fancy decor, the friendly service and high quality food at a low price made it a highly recommended dining spot.
- staffthe staff speaks English and is helpful
- ServiceService:5
- attitudeno attitude yet
- communication skillsbut their communication skills are GREAT.
- fast food placeconsider this a fast food place
- helpfulThey try to be helpful
- honestyshe gave it back to me
- linesThe deli offered a wide variety of hot options, including chow mein, hot entrees, and dim sum. A major plus was the almost no lines when visiting in the early morning.
- menuthe menu is is Chinese and English
Frequently criticized
- cashierCashier was so rude, had no manner
- food inhouseyou cannot have food inhouse any more
- long lineThey offer more than just dim sum, including fried rice, chow mein by the pound, and fried chicken. I appreciate this restaurant because the food is decent, and there isn't a long line like at some other over-hyped dim sum restaurants on Stockton St. The Chinese donut, fried chicken, and porridge all tasted fine.
- menuI had a hard time ordering off their menu, but what I ended up with was extremely delicious!
- quality assuranceflagging for better QA
- soy sauce packetsOne of the packets they gave me was empty
If youre looking for generally friendly and efficient service, youll likely be pleased here. Just be prepared that occasionally, you might encounter a less-than-stellar interaction, particularly at the cashier, but overall, it's a solid choice for a quick and pleasant experience.
Ambience (5.4 out of 10)
mentioned by 25% of the guests
The ambience here presents a bit of a puzzle, with an overall score of an average 5.4. Based on 11 comments, some diners really enjoyed the general atmosphere, finding it a friendly place where they could even watch the people in action. With 4 positive remarks, there's a definite charm that some customers appreciate.
However, the customer satisfaction sits at a rather poor 36.4%, largely due to 5 negative comments. Many pointed out the lack of fancy decor, issues with cleanliness, and the general small space. The biggest drawback seems to be the complete absence of seating room, making it purely a take-out spot.
Ambience
11
Reviews
36%
Satisfaction
5
negative
2
neutral
4
positive
Rating distribution
What people like
- Enjoyable atmosphere
- Friendly vibe
What people don't like
- No seating room
- Lacking cleanliness
- No fancy decor
Often praised
- AtmosphereAtmosphere:4
- atmosphereI really enjoyed the atmosphere
- friendly placeVery honest and friendly place!
- people in actiongot to watch the people in action
Frequently criticized
- cleanlinessthe place is not so clean
- decorMy experience at this restaurant was very positive. Despite the no fancy decor, the friendly service and high quality food at a low price made it a highly recommended dining spot.
- dramasome drama from one customer
- seating roomThe prices are pretty fair and reasonable, offering honest-sized food portions with INCREDIBLE taste and AWESOME quality. The only negative is that there is NO seating room available, making it pure 100% TAKE-OUT only. It's also CA$H only!
- spaceand small
If youre seeking a cozy, sit-down experience with impressive decor, this spot might disappoint due to its limited space and take-out only nature. However, if youre after a friendly, lively atmosphere for a quick grab-and-go, it could still be a decent option.
Value (7.5 out of 10)
mentioned by 40% of the guests
For value, this place scores a good 7.5, though customer satisfaction is a bit more mixed at 68.4%. Many diners, 13 out of 19, praise it as a cheap place with reasonable prices and affordable dim sums. They often highlight it as a cheap and quick spot offering great value for tasty food.
However, not everyone is thrilled, with 2 negative comments pointing out a couple of snags. The main sticking point seems to be the CA$H only policy, which can be inconvenient for some. Theres also a mention of certain price' points being too high, suggesting that while generally affordable, some dishes might not feel like the best deal.
Value
19
Reviews
68%
Satisfaction
2
negative
4
neutral
13
positive
Rating distribution
What people like
- Cheap place
- Reasonable prices
- Affordable dim sums
What people don't like
- Cash only
- Some items expensive
Often praised
- pricesMy experience at the restaurant was largely positive, centered around the tasty warm Chinese food served at good prices. Despite a minor incident with another customer causing some drama, the delicious food made me forget about it.
- priceMy experience at this restaurant was very positive. Despite the no fancy decor, the friendly service and high quality food at a low price made it a highly recommended dining spot.
- cheap and quick spotCheap and quick spot
- cheap placeCheap place to experience
- dim sumsTheir dim sums are even cheaper
Frequently criticized
- CA$H onlyBTW, it's CA$H only!
- price貴又劣! 炸雞每件五元!!!!
If youre looking for a budget-friendly meal and dont mind paying with cash, this place is definitely worth checking out for its affordable dim sums and reasonable prices. Just be prepared for the cash-only policy, and you'll likely find a good deal.
How are the prices at New Moon?
You’re looking at roughly 13 per person, reported by 14 diners. That puts it in the $11–$20 category. For a Chinese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 13, prices are quite varied; many guests find options in the $1–$10 range, alongside the more common $11–$20 choices, plus a few higher-end dishes.
Here’s a quick look at what guests spend per person, based on the latest 14 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
We think the pricing here feels quite fair for a Chinese restaurant in San Francisco, offering good value with options for various budgets.
Customer Reviews: what people think about New Moon
Price per Person
- $31–$40
Visit Type
- Food Exploration
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Takeout
Meal Type
- Dinner
9
Authentic HK Dim Sum Takeout Gem
My experience at this restaurant was GREAT! I found it to be an affordable dim sum spot with very traditional authentic HK-style flavor. The shrimp and pork dumplings had an UNBELIEVABLE crisp, snappy texture, and their deep-fried items were AMAZING!
I highly recommend trying their sticky rice 'zong' and 'lo mai gai' as these leaf-wrapped entrees offer good solid value, especially if you're dining on a budget. The service was EXCELLENT; the Chinese staff were very nice and friendly. Although their English is somewhat decent/limited, their communication skills are GREAT, and I've seen many foreigners and tourists order without any problems or hassles, always leaving with smiles!
The prices are pretty fair and reasonable, offering honest-sized food portions with INCREDIBLE taste and AWESOME quality. The only negative is that there is NO seating room available, making it pure 100% TAKE-OUT only. It's also CA$H only!
This is my #1 favorite go-to dim sum takeout spot in SF Chinatown! 🤘😁👍
- dim sum9
- shrimp and pork dumplings10
- deep-fried items9
- seating room2
- CA$H only4
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
2
Plastic in Mochi - Disappointing Experience
I used to love their mochi and would always get it every time I was in Chinatown. However, I recently found a plastic strip in the mochi, which was pretty gross and disappointing. I'm flagging this for better quality assurance, hoping they see this and improve.
- mochi2
- plastic strip1
- quality assurance2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
8
Freshly Made Grab-and-Go Delights
This is a grab-and-go spot where freshly made items are constantly replenished and go quickly. It has an "if you know, you know" vibe, but the staff is helpful and speaks English. For vegetarians, there are options like soy sauce noodles, spring rolls, and braised tofu.
The custard version of the dessert is also worth trying if you eat eggs. They offer a regular and a spicier jalapeño version of the green pepper stuffed with shrimp. Just a note, it's cash only!
- freshly made items9
- staff8
- vegetarian options7
Price per Person
- $1–$10
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
9
Delicious Economy Rice & Chicken Feet
My experience at this restaurant was great! I enjoyed their nice economy rice. The braised chicken feet were so good that we ordered them three times in two days.
The staff were generally friendly, and I also liked their Chinese snacks like the bun and egg tart. The restaurant has a very small dine-in area, with only three tables that can accommodate about 6 people in total.
- economy rice9
- braised chicken feet10
- staff8
Price per Person
- $1–$10
Visit Type
- Food Exploration
Service Type
- Dine-in
8
Found the Fried Taro Dim Sum!
I was searching for the fried taro dim sum dumplings at multiple dim sum shops on Stockton. This shop had a pre-made serving of 3 pieces on display. Yes, it was cold (probably made that morning?).
However, it was exactly what I was looking for! I'll have to visit another time to try a few other items.
- fried taro dim sum dumplings9
- pre-made serving6
- cold5
What New Moon offers
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Small plates
- Quick bite
Dining options
- Dinner
- Lunch
Service Options
- Dine-in
Atmosphere
- Casual
FAQs
How does New Moon generally rate?
New Moon receives a 7.2 overall score, driven by strong Service (7.4), Value (7.5), and Food (7.2). Ambience (5.4) is its lowest-scoring aspect.
What are the standout dishes at New Moon?
Customers frequently praise the dim sum , including items like BBQ pork buns and Chinese radish cakes, for their delicious taste and quality.
What should I know before visiting New Moon?
Be aware that New Moon has limited seating and is CA$H only . Some customers also noted concerns regarding cleanliness.