Highlights
- Great dessert
- Great coffee
oChef » Mels Drive-In – San Francisco
Mels Drive-In - San Francisco
Photo from Mels Drive-In
Mels Drive-In at a glance
San Francisco Jordan Park
- 🍔 American Restaurant
$$
Price per Person $21–$30
mentioned by 143 of the guests
#1770 out of 2403 places to eat in San Francisco
#94 American Restaurant out of 121 in San Francisco
Good
6.8 out of 10
Food
Service
Ambience
Value
551
Reviews
67.5%
Satisfaction
Often praised
- Diner atmosphere
- Good service
Frequently criticized
- Inconsistent food
- High prices
The restaurant Mels Drive-In is a classic American Restaurant nestled in the vibrant Jordan Park neighborhood of San Francisco. This historic spot offers a cozy and casual atmosphere, perfect for enjoying a delicious meal.
Known for its great dessert, it’s a popular choice for those seeking a sweet treat after dinner or a quick bite any time of day. With options for late-night food and a full bar onsite, it caters to various cravings and occasions.
Overview: Introducting Mels Drive-In
Mels Drive-In offers a nostalgic vibe with its classic diner atmosphere and 1950s songs, creating a fun and easy-going experience. However, some aspects of the setting, like the dirty bathrooms or non-functional jukeboxes, can detract from the overall charm.
While the friendly service often stands out, opinions on the food are more divided. Guests appreciate certain items, but others find the quality inconsistent, and the value proposition can be a point of contention for many.
Good
6.8
out of 10
551
Reviews
67.5%
Satisfaction
148
negative
31
neutral
372
positive
Overall, Mels Drive-In lands with a Restaurant Score of 6.8, placing it just above average. Customer sentiment is a bit more mixed, with Customer Satisfaction at 67.5%.
This feedback comes from 551 customer comments, with 372 positive remarks balancing 148 negative ones, offering a broad perspective on the experience. The Ambience (7.8) is a clear strong suit, often praised for its classic diner feel.
Service (6.9) also performs reasonably well, indicating attentive staff. However, Food (6.6) receives a more average assessment, and Value (5) is where opinions dip, suggesting that pricing can be a concern for many diners.
What people like
- Classic diner atmosphere
- Friendly, quick service
- Satisfying milkshakes, burgers
What people don't like
- Inconsistent food quality
- High, inconsistent pricing
- Run-down facilities
With a Recommendation Score of 6.9, Mels Drive-In presents a mixed bag. If you’re seeking a nostalgic atmosphere and reliable service, it could be a pleasant stop.
However, be prepared for potential inconsistencies in food quality and pricing that might not always align with expectations. Ultimately, your experience here might depend on what you prioritize.
For a casual, retro vibe and specific diner classics, it’s worth considering. But if consistent culinary excellence and clear value are your top concerns, you might find yourself looking elsewhere.
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Verdict: Our expert take on Mels Drive-In
Food (6.6 out of 10)
mentioned by 94% of the guests
When it comes to the food, many diners rave about the delicious classics and generous portions, making it a satisfying stop for many. With 174 positive opinions, guests frequently praise the great food, especially the amazing milkshakes. While the overall score is an 6.6 average, theres a clear appreciation for the hearty offerings.
However, the culinary experience isnt without its bumps. With 78 negative pieces of feedback, some customers have encountered issues like greasy or cold food, and concerns about poor food quality, including undercooked eggs. The customer satisfaction, sitting at a 64.2% mixed bag, reflects these inconsistencies.
Food
271
Reviews
64%
Satisfaction
78
negative
19
neutral
174
positive
Rating distribution
What people like
- Delicious classics
- Generous portions
- Amazing milkshakes
What people don't like
- Greasy, cold food
- Poor food quality
- Undercooked eggs
Often praised
- foodI found the BLTA to be very good. The diner atmosphere was fun, and I rated the food a 4. However, I felt it was pricey, which is understandable given it's San Francisco.
- friesIt was perfectly cooked medium as requested, slightly pink and delicious. The banana malt was as good as usual, fries were crisp and evenly cooked. Braised ribs were honestly better than I expected.
- milkshakeSo good. If you're looking for a real authentic milkshake
- milkshakesThe meals are always satisfying and tasty, with standout dishes like the scrumptious turkey dinner and fabulous burgers. The milkshakes are amazing and huge, and the breakfasts are wonderful. I've been a patron since the 70s, and the quality only improves.
- mashed potatoesBraised ribs were honestly better than I expected. Super tender with lumpy mashed potatoes and buttery gravy. The veggies were also not overcooked or soggy, perfectly cooked.
- Apple PieThe real gold is in the Apple Pie!
- breakfast burritoThe veggies were also not overcooked or soggy, perfectly cooked. I had the breakfast burrito, griddle cooked red potatoes, egg, cheddar, and chorizo burrito prepared with pride. I was so happy with this turn of events that I had to give them credit for restoring this customer's faith.
- burgerIt was perfectly cooked medium as requested, slightly pink and delicious
- burger and friesI ordered a burger and fries, and it was great.
- burgersthe burgers are fabulous
Frequently criticized
- foodWorst service and food we have ever experienced
- friesIt's surprising how they managed to mess up frozen food that only required being put in a fryer. To top it off, it was incredibly expensive for a sad burger and terrible fries. I would advise staying away from basically all Mel's locations in SF.
- burgerIt's surprising how they managed to mess up frozen food that only required being put in a fryer. To top it off, it was incredibly expensive for a sad burger and terrible fries. I would advise staying away from basically all Mel's locations in SF.
- Foodplate and it was as full of food
- breakfastbreakfast was expensive about 20 for small breakfast
- bunMelburger with no fries no bun no onion. When she got it...bin and fries.
- eggsThe eggs were also very unsalted
- food qualitythe food quality has declined in recent months
- pancakespancakes, and they were not fluffy and a bit dry
- toastgot our toast after we finished our food
If youre craving classic diner fare and dont mind a bit of inconsistency, the food here can be a hit, especially the milkshakes and generous portions. However, be prepared for the possibility of some dishes falling short on quality or temperature.
Service (6.9 out of 10)
mentioned by 78% of the guests
Based on 133 customer remarks, the service here generally hits a good note, with a solid score of 6.9 and customer satisfaction at 69.2%. Many guests rave about the friendly service and efficient manner of the staff, often noting that their food arrived quickly thanks to attentive servers. However, not everyone had a seamless experience.
There are 37 concerns about waiting time, with some mentioning rude employees or feeling the restaurant was short staffed. A few even pointed out issues with a waiters attitude, suggesting theres room for improvement in consistency.
Service
133
Reviews
69%
Satisfaction
37
negative
4
neutral
92
positive
Rating distribution
What people like
- Friendly, attentive staff
- Quick, efficient service
- Prompt food arrival
What people don't like
- Long waiting times
- Inattentive, rude staff
- Understaffing issues
Often praised
- serviceThe atmosphere was great, receiving a perfect score. Even though the restaurant was packed, the service was quick, which was a pleasant surprise. I'd say the food and service were both strong points, complemented by a fantastic atmosphere.
- staffThe fried chicken burger was crispy and juicy, accompanied by irresistible golden fries. The staff were friendly, and the food arrived quickly. The overall experience was fun and nostalgic, and I highly recommend it for anyone seeking authentic American diner vibes!
- customer servicethe customer service was excellent.
- serverThe server was experienced and knew exactly when to ask if I needed anything with a smile
- ServiceService:5
- attentionattention convenable
- friendly serviceMy first experience at this restaurant was fantastic, and I'm already planning many return visits. The food was excellent, complemented by great friendly service. The space itself is also wonderful, with plenty of stools at the counter.
- serversthe servers are always friendly and accommodating
- BrianBrian servĂa las bebidas y siempre te tiene el vaso de agua lleno
- DavidDavid nos aconsejĂł en todo momento y hizo que nuestra cena sea confortable
Frequently criticized
- serviceWorst service and food we have ever experienced
- waiterWhy didn’t the waiter burst into song??
- waitressshe had no understanding what we told her
- Lombard locationthey often close early with no notice
- attention of waitersGetting the attention of the waiters takes a while
- coffee refillnot 1 coffee refill... not 1
- cookThat cook should be removed from the Geary sheet location
- employeesMy experience at this restaurant was disappointing due to the rude employees and inattentive waitstaff. Despite arriving with one other person, several tables seated after us received their orders and food first.
- food arrival timeWe were quickly seated and our order was taken within 10 minutes. However, the food did take a little while to come out. I was disappointed with the food, as my expectations were perhaps too high based on other reviews.
- jobDo your job and do not ask for extra $$
If youre looking for a place with generally friendly and quick service, youll likely be pleased. Just be prepared that on busier days, you might encounter some longer waits or less attentive staff, so manage your expectations.
Ambience (7.8 out of 10)
mentioned by 59% of the guests
The vibe at this spot is a definite crowd-pleaser! With a strong score of 7.8 and an impressive 86.1% customer satisfaction, its clear most people adore the atmosphere. Many of the 93 positive opinions highlight the classic American retro diner feel, authentic American diner vibes, and the vintage jukebox that truly sets the mood.
Plus, cleanliness and free parking often get a shout-out, making for a great first impression. However, its not entirely without its quirks. A few of the 12 negative remarks point out that parking can sometimes be a challenge, and some found the jukeboxes were just for show, which is a bit of a letdown.
There were also mentions of Fox News being too loud and, in some cases, dirty bathrooms, which can certainly detract from the overall experience.
Ambience
108
Reviews
86%
Satisfaction
12
negative
3
neutral
93
positive
Rating distribution
What people like
- Classic diner vibe
- Retro decor
- Clean environment
What people don't like
- Parking difficulties
- Jukeboxes don't work
- Dirty bathrooms
Often praised
- atmospherethe place makes you feel like you went back in the 60s love it!!
- parkingThe food is filling with good portions, and the atmosphere is welcoming. I come here with friends because it’s not so loud, easy to park, accessible, affordable, and straight forward.
- placeI enjoy listening to 1950s songs while I eat my pancakes and bacon. As of my last visit on 2/28/24, the place is still good, but it's not cheap anymore. Their overhead has increased with inflation, which is reflected in the prices.
- AtmosphereAtmosphere:5
- diner atmosphereThe diner atmosphere is fun
- environmentenjoy the environment with music box selections
- experiencealways seems like a fun, easy-going experience
- jukeboxesFun old-fashioned quarter jukeboxes at the table
- 1950s songsenjoy listening to 1950s songs
- American styleEl lugar es muy chulo, con estilo americano.
Frequently criticized
- Fox NewsFox News blasting in your face
- Mel's locationReally bad Mel's location. It is very run down
- atmosphereIt's grungy and not in the good way
- bathroomsThe bathrooms are dirty and rundown
- decorthe decor could use a little sprucing
- jukeboxesJukeboxes doesn’t work, is there for simply decorative purpose
- levity and joyeven Mel’s diner denies us levity and joy
- menuMenu is too small to read they should have larger writing
- mousea mouse ran through and then hit under the booth
- musicThey don't need the music
If youre after a fun, retro diner experience with a generally welcoming atmosphere, this place is largely worth a visit. Just be mindful that parking might be a bit tricky, and dont expect every jukebox to be fully functional.
Value (5 out of 10)
mentioned by 29% of the guests
While the overall score for value sits at an average 5 and customer satisfaction is a poor 33.3%, some guests still found reasons to cheer. Out of 39 comments, 13 highlighted great value, affordable options, and feeling it was worth the money. Specifics like senior discount and $5 mimosas were also appreciated.
However, the majority of opinions, with 21 negative remarks, paint a different picture. Many felt the establishment was overpriced and pricey, leading to sentiments of it being a waste of money. Complaints about expensive items and inflated prices were common, suggesting a significant disconnect for many diners.
Value
39
Reviews
33%
Satisfaction
21
negative
5
neutral
13
positive
Rating distribution
What people like
- Great value items
- Affordable prices
- Senior discount available
What people don't like
- Often overpriced
- Expensive dishes
- Not worth money
Often praised
- priceall of this at a very good price!
- pricesthe prices are reasonable
- $5 mimosas$5 mimosas are always fun
- Great valueGreat value
- affordabilityThe food is filling with good portions, and the atmosphere is welcoming. I come here with friends because it’s not so loud, easy to park, accessible, affordable, and straight forward.
- affordableit won't break the bank
- bang for the buckgreat bang for the buck
- price per personThe service was equally impressive, rated 5/5. With a price range of $10–20 per person, it offers great value for a memorable dining experience.
- senior discounta senior discount too
- value for moneythe value for money was great
Frequently criticized
- priceINCREDIBLY expensive for a sad burger and terrible fries
- pricesInflated prices with deflated plate serving sizes
- priceyPricey but it’s San Francisco
- TIPdemands a TIP, solicit to everyone in my group for a TIP
- burger$20 for a burger
- burger price$21 for the burger and $5 for no meat option. $26 for a burger with fries.
- costlyhere are costly
- eat your coinit will simply eat your coin
- expensiveit’s not worth it to come here
- extra money to add cheesethey wanted to charge extra money to add cheese?
When it comes to value, this spot seems to be a bit of a gamble. While you might find some great value items or special deals, be prepared for many guests feeling things are overpriced and expensive. It's probably best to check the menu carefully before you go, so you know what to expect.
How are the prices at Mels Drive-In?
You’re looking at roughly 25 per person – reported by 143 diners. That puts it in the $21–$30 category. For an American Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests, 77 of them, spend within this $21–$30 range, and another 44 enjoy meals in the $11–$20 bracket. This shows prices really cluster around the average, offering a consistent mid-range experience with some slightly more budget-friendly options.
Here’s a quick look at what guests spend per person, based on the latest 143 reviews.
A comparison of value for money at this restaurant versus similar spots in San Francisco.
Considering it’s an American Restaurant, we think the pricing feels quite fair. It offers a good balance for a casual dining experience without breaking the bank.
Customer Reviews: what people think about Mels Drive-In
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Moderate
9
Great Chicken Dinner and Atmosphere
I had a solid chicken dinner and a great overall experience at Mel's recently. The detailed decor is a treat to take in, featuring several snapshots of the restaurant's history, including old menus on the wall and functional jukeboxes at many of the booths. I also appreciated the exceptional service and hope to come back soon to try other menu items.
- chicken dinner8
- detailed decor9
- exceptional service10
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Cold food and dropped fries
My experience at the restaurant was disappointing. My food was sitting in the window for a really long time. The chef who set it down knocked a bunch of fries off it : (By the time I got my food, it was cold too.
- food2
- fries1
- cold food1
Visit Type
- Tourist Experience
Service Type
- Dine-in
Meal Type
- Breakfast
Noise Level
- Loud
6
Iconic SF Spot, But Fox News Blasting
My experience at this San Francisco icon was mixed. While it's a well-known spot, the atmosphere was disrupted by Fox News being blasted during breakfast. This was a significant detractor from the overall dining experience.
- Fox News2
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Moderate
9
Amazing Burger and Milkshake!
My experience at the restaurant was fantastic! I enjoyed an Oreo milkshake, Mel's smash burger with twisty fries, and a root beer float. The Oreo milkshake was perfect, truly the best I've had in a long time.
The twisty fries, which are curly fries, were also perfect – crispy and seasoned. The burger was amazing, melty and juicy. Overall, a great meal!
- Oreo milkshake10
- twisty fries10
- burger9
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
Noise Level
- Moderate
9
Excellent Service, Good Burger
My experience at this restaurant was primarily defined by the service, which truly stood out. I ordered a burger and fries, and they were great. The location is good, though parking is limited.
I managed to find a spot, but it was indeed limited. The server was exceptional – super attentive, friendly, and helpful. If I find myself in the area again, I would definitely stop by for lunch.
- service10
- burger and fries8
- location6
What Mels Drive-In offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
- Bar onsite
Offerings
- Late-night food
- Quick bite
- Wine
- Coffee
- Beer
- Alcohol
Dining options
- Catering
- Breakfast
- Brunch
- Counter service
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Outdoor seating
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Historic
- Cozy
- Casual
FAQs
Is parking and accessibility convenient at Mel's Drive-In?
Yes, Mel’s Drive-In offers free street parking and a free parking lot, usually with plenty of space. The establishment is fully wheelchair accessible, including the entrance, parking lot, seating, and restrooms, ensuring a comfortable visit for everyone.
What dining options and services are available at Mel's Drive-In?
Mel’s Drive-In provides a wide range of dining options, including breakfast, brunch, lunch, and dinner, with both counter and table service. You can enjoy great coffee, beer, wine, and late-night food. They also offer takeout, delivery, outdoor seating, and catering services.
How does Mels Drive-In generally score with customers?
Mels Drive-In holds an overall Restaurant Score of 6.8. Its Ambience (7.8) is highly rated, while Service (6.9) and Food (6.6) are considered average. Value (5) is the lowest-scoring aspect.
What do customers enjoy most about the atmosphere at Mels Drive-In?
Many customers appreciate the classic diner atmosphere, enjoying the 1950s songs and the fun, easy-going experience, often highlighted by working jukeboxes.
Are there any common complaints regarding the food or pricing?
Some diners report inconsistent food quality, with items like fries and pancakes sometimes disappointing. The prices are frequently mentioned as being high or expensive, leading to concerns about overall value.