Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
oChef » Lazy Susan – San Francisco
Lazy Susan - San Francisco
Photo from Lazy Susan
Lazy Susan at a glance
San Francisco West Portal
- 🥡 Chinese Restaurant
$$
Price per Person $31–$40
mentioned by 23 of the guests
#2192 out of 2403 places to eat in San Francisco
#249 Chinese Restaurant out of 276 in San Francisco
Average
5.9 out of 10
Food
Service
Ambience
Value
274
Reviews
52.9%
Satisfaction
Often praised
- GF options
- Good service
- Nice atmosphere
Frequently criticized
- Inconsistent food
- Order problems
- Poor value
The Chinese restaurant Lazy Susan in San Francisco’s vibrant West Portal neighborhood offers a delightful culinary experience. You’ll find a casual atmosphere perfect for a quick bite or a relaxed dinner.
This spot is known for its authentic flavors and welcoming vibe, making it a great choice for families and friends alike. Whether you’re craving classic dishes or exploring new tastes, Lazy Susan provides a convenient and enjoyable dining option.
Overview: Introducting Lazy Susan
Lazy Susan offers a mixed experience, with many appreciating the affordable range of GF options and the overall branding/aesthetic that creates a pleasant atmosphere. It’s a spot where you might find a friendly face and a comfortable setting for your meal.
However, some diners have found the food itself to be a bit of a disappointment, leading to varied opinions on the culinary offerings. While the setting and service often hit the mark, the main dishes sometimes fall short of expectations, creating an uneven dining experience.
Average
5.9
out of 10
274
Reviews
52.9%
Satisfaction
108
negative
21
neutral
145
positive
Lazy Susan holds an overall score of 5.9, placing it squarely in the average category. Customer satisfaction also sits at a mixed 52.9%, indicating that while some diners are pleased, a notable portion leaves feeling underwhelmed.
This balanced feedback comes from a substantial 274 customer remarks, with 145 positive observations and 108 negative ones. Looking closer, the Ambience (6.4) and Service (6.1) generally receive more favorable comments, suggesting a comfortable setting and attentive staff.
However, the core Food (5.9) experience is perceived as average, and the Value (5) proposition also falls into the average range, with some finding it less compelling than expected.
What people like
- Affordable GF options
- Attentive customer service
- Pleasant dining atmosphere
What people don't like
- Inconsistent food quality
- Delivery and order issues
- Perceived poor value
Lazy Susan presents a mixed offering. With a recommendation score of 6.3, it suggests a place that might satisfy some diners, particularly those seeking specific dietary options or a pleasant environment.
However, it’s not without its drawbacks, especially concerning the consistency of its main dishes. If you prioritize a friendly experience and specific dietary needs, it could be worth a try.
But if consistent, high-quality Chinese cuisine is your primary goal, you might find Lazy Susan to be a somewhat uneven experience, so manage your expectations accordingly.
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Verdict: Our expert take on Lazy Susan
Food (5.9 out of 10)
mentioned by 98% of the guests
When it comes to the food, many diners rave about the delicious orange chicken, crispy General Tso chicken, and the excellent Kung Pao chicken. Its also celebrated as a true gluten-free haven with great variety, making it a welcome addition for many. With 111 positive remarks out of 212 total, theres definitely some love for the menu.
However, the experience isn't always consistent, leading to an average score of 5.9 and a mixed customer satisfaction of 52.4%. Some found the food a bit salty or underwhelming, with issues like dishes arriving cold or being soggy. There were also comments about bland flavors and small portions for certain items, suggesting some dishes might miss the mark for others.
Food
212
Reviews
52%
Satisfaction
83
negative
18
neutral
111
positive
Rating distribution
What people like
- Delicious Orange Chicken
- Great GF options
- Tasty General Tso
What people don't like
- Inconsistent food quality
- Food often cold
- Flavors can disappoint
Often praised
- foodPeople who don’t like it do not know what they are talking about. Have been regulars and probably order this once a week and ALWAYS hits the spot. Sad they moved from Hayes valley to west portal but we’ve remained big fans nevertheless.
- orange chickenThe orange chicken is probably the best I have had.
- potstickersThey offer really well-executed versions of classic American Chinese dishes. Everything was seasoned well, the General Tso's had a nice crispness to it, and the potstickers were very good. This place will definitely become part of my regular takeout rotation.
- Chinese foodSuper tasty, fresh, familiar Chinese food.
- General TsoGeneral Tso has a nice sweet and vinegary flavor
- General Tso'sGF options from General Tso's
- Impossible Mapo TofuI was so excited to find a place with delicious vegan and vegetarian options on West Portal! I especially love the Impossible Mapo Tofu. I'll definitely be back.
- Kung Pao chickenKung Pao chicken (awesome)
- Orange ChickenMy experience at this brand new, GLUTEN FREE Chinese restaurant in Hayes Valley was incredible. They offer an amazing and affordable range of GF options, including General Tso's, Orange Chicken, and breaded chicken wings. We ordered takeout on opening day and were impressed with the variety of dishes.
- general tso's chickenreally loved the general tso's chicken
Frequently criticized
- foodWe ordered the orange chicken, shrimp chow mein, and string beans. It's obvious the owners used good quality ingredients, but the food was really disappointing. Compared to Panda Express on lazy nights or many other Chinese takeout places in SF, this was just average.
- General Tso's ChickenGeneral Tso's chicken not crispy at all, a soggy bland mess
- Chinese foodunderwhelming American style Chinese food
- orange chickenWe ordered the orange chicken, shrimp chow mein, and string beans. It's obvious the owners used good quality ingredients, but the food was really disappointing. Compared to Panda Express on lazy nights or many other Chinese takeout places in SF, this was just average.
- wonton soupwonton soup, and it was very cold, full of mushrooms
- Crab Rangoon appetizerCrab Rangoon appetizer could only taste cream cheese
- Mongolian beefmain ingredient in their Mongolian beef is onion.
- beefskimped on the beef for the black pepper beef
- beef and broccoliI ordered beef and broccoli, and it was disgusting. There was too much sauce, like soy sauce, and lots of pieces of ginger and big pieces of onions (I never had onions in beef and broccoli). The meat was very thin and somehow tasted off, maybe because it was overloaded with soy sauce, but it was definitely what made me so sick.
- chickenreheated the chicken it had become inedible
If you're craving classic American Chinese dishes, especially orange chicken or General Tso chicken, this spot might hit the mark, particularly if you need gluten-free options. Just be aware that quality can be a bit of a mixed bag, so manage your expectations for consistency.
Service (6.1 out of 10)
mentioned by 33% of the guests
Alright, lets talk service! This spot lands an average 6.1 score, with many customers having some genuinely positive experiences. Out of 37 total comments, 21 highlighted the great "staff" who were often described as "patient" and "responsive.
" Many appreciated the "good customer service" and smooth "order experience, " making interactions pleasant. However, with a mixed 56.8% customer satisfaction, theres definitely room for improvement. The 14 negative comments frequently mentioned frustrating waiting time and issues with delivery.
Some even reported receiving wrong items or encountering bad customer service, suggesting inconsistency in their service quality.
Service
37
Reviews
56%
Satisfaction
14
negative
2
neutral
21
positive
Rating distribution
What people like
- Friendly, patient staff
- Responsive customer service
- Smooth order experience
What people don't like
- Long waiting time
- Bad customer service
- Wrong delivery items
Often praised
- servicethe service was really great
- TiffanyTiffany was amazing to work with, very responsive and accommodating.
- customer serviceWell done on customer service !
- ServiceService:5
- cashierTo my surprise, not only was the food amazing, the customer service was great. My cashier, May, was so kind and answered all my questions about the menu. Having called ahead for my order, she was very patient with me and I did not feel rushed at all.
- feedbackthey need the feedback
- food labelseven gave us little food labels
- good customer serviceExactly what good customer service should be.
- menuTo my surprise, not only was the food amazing, the customer service was great. My cashier, May, was so kind and answered all my questions about the menu. Having called ahead for my order, she was very patient with me and I did not feel rushed at all.
- order experienceGreat order experience and presentation!
Frequently criticized
- gentleman on phoneOn a separate note, the customer service was extremely bad. The gentleman I spoke to on the phone should be reprimanded. While I understand working on holidays, it doesn't excuse improper job performance.
- chopsticks or soy sauceThey did not offer chopsticks or soy sauce
- condiments and utensilsno soy sauce or chopsticks.
- confirmationthey never sent a confirmation
- couponweren’t able to figure out how to input it
- customer serviceExtremely bad customer service.
- deliverynever doing this again. My order arrived 90 mins later.
- managerwithout the manager who wasn’t there
- not happyNot happy
- not what we orderedNot what we ordered
If you're willing to roll the dice on service that can be either super friendly or a bit of a headache, this place might be worth a visit. Just be prepared for potential delays or order mix-ups, as the overall experience seems to be a bit of a gamble.
Ambience (6.4 out of 10)
mentioned by 21% of the guests
The ambience here presents a bit of a mixed bag, scoring an average 6.4 with a mixed 64.3% customer satisfaction, based on 14 comments. Many guests truly appreciate the overall atmosphere, often calling it a great spot and even a favorite spot thanks to its appealing branding and aesthetic. The wheelchair accessibility is also frequently praised, making it a welcome neighborhood addition.
However, there are a few areas that could use some attention, highlighted by 5 negative comments. Some guests have noted concerns about the limited number of tables, and there have been mentions of the place being dirty or even having bugs all over. The dining area sometimes seems closed, which can be a bit of a letdown for visitors.
Ambience
14
Reviews
64%
Satisfaction
5
negative
0
neutral
9
positive
Rating distribution
What people like
- Great atmosphere
- Wheelchair accessible
- Appealing aesthetic
What people don't like
- Limited seating
- Cleanliness concerns
- Dining area closed
Often praised
- atmosphereatmosphere was overall great
- AtmosphereAtmosphere:5
- branding/aestheticlove their branding/aesthetic
- cleanlinessMy experience at Lazy Susan was disappointing. The place was nice and clean, but the food did not meet expectations. I ordered chilli crisp wontons, lazy chicken wings, vg eggrolls, and jasmine rice.
- favorite spotMy new favorite spot in the city
- great spotoverall a great spot
- neighborhood additionThis is a welcome addition to the neighborhood
- wheelchair accessibilityCan clearly fit a wheel chair in here has a lot of open space
Frequently criticized
- bugsbugs all ever
- dining areadining area always seems closed
- moveHave been regulars and probably order this once a week and ALWAYS hits the spot. Sad they moved from Hayes valley to west portal but we’ve remained big fans nevertheless.
- restaurant cleanlinessThe place was dirty
- tablesonly have 4 tables
If youre looking for a spot with a generally pleasant vibe and good accessibility, its worth considering for its atmosphere and aesthetic. Just be mindful that some past visitors have noted issues with cleanliness and limited seating, so manage your expectations on those fronts.
Value (5 out of 10)
mentioned by 18% of the guests
When it comes to value, it's a bit of a mixed bag here, with a score of 5, putting it squarely in the average range. Some folks have found the offerings to be quite reasonable, praising the reasonably-priced and affordable range of GF options, and even calling it great value. These positive sentiments come from 4 different remarks, highlighting items that are both tasty and budget-friendly.
However, the customer satisfaction tells a different story, sitting at a rather poor 36.4%. Many customers felt the price was simply too high, with several comments indicating it was overpriced and not what they expected for the cost. Based on 6 negative remarks out of 11 total, it seems a significant number of diners walked away feeling disappointed by what they paid.
Value
11
Reviews
36%
Satisfaction
6
negative
1
neutral
4
positive
Rating distribution
What people like
- Reasonably-priced items
- Affordable GF options
- Great value
What people don't like
- Overpriced for quality
- Not worth the price
Often praised
- affordable range of GF optionsMy experience at this brand new, GLUTEN FREE Chinese restaurant in Hayes Valley was incredible. They offer an amazing and affordable range of GF options, including General Tso's, Orange Chicken, and breaded chicken wings. We ordered takeout on opening day and were impressed with the variety of dishes.
- reasonable priceWe ordered takeout on opening day and were impressed with the variety of dishes. Everything was amazing and at a very reasonable price. The presentation was amazing, and we loved their branding/aesthetic as much as the food.
- reasonably-pricedtasty, reasonably-priced items
- valuegreat value
Frequently criticized
- priceNot what I was expecting for the price
- Chinese foodI would rather eat at Panda, and I hate Panda. This was the worst $50 we have spent on Chinese food ever.
If youre looking for an affordable gluten-free range, you might find some good deals. But be warned, many customers felt the overall experience didnt justify the price, so manage your expectations carefully.
How are the prices at Lazy Susan?
You’re looking at roughly 31 per person – reported by 23 diners. That puts it in the $31–$40 category. For a Chinese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average sits here, many guests actually spend a bit less, with a good number falling into the $21–$30 range, suggesting a mix of experiences.
Here’s a quick look at what guests spend per person, based on the latest 23 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Given the variety in spending, we think the pricing offers good flexibility. It seems fair for a Chinese restaurant in San Francisco, allowing for both casual and slightly more indulgent meals.
Customer Reviews: what people think about Lazy Susan
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
10
Delicious Find with Crispy Chicken!
I had such a delicious find at this restaurant! The chicken was amazingly crispy with a perfect sauce. The beans were also incredible – crispy, saucy, and flavorful.
I absolutely can’t wait to be back!
- chicken10
- beans10
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
9
A Gluten-Free Haven with Delicious Food
My experience at this restaurant was fantastic! It's a true gluten-free haven, with most items being GF as-is. While the restaurant isn't 100% gluten-free, I've visited multiple times and the food is consistently flavorful and piping hot.
My personal favorites are the orange chicken, and the sesame and General Tso's dishes are also delicious. Even my non-GF guests couldn't tell the difference! This has become my new favorite spot in the city.
- gluten-free haven10
- food9
- orange chicken10
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
7
Great Food, Confusing Hours
I had a great experience with the food here, and I'm eager to dine in more. However, the dining area always seems to be closed, which creates a bit of a weird vibe.
- food9
- dining area3
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
6
Alright Delivery with a Ginger-y Kick
I enjoyed the food that I got delivered from here. This place makes an alright Sesame Chicken and General Tso’s Chicken. However, the Sesame Chicken is very ginger-y.
- Sesame Chicken5
- General Tso’s Chicken5
- Sesame Chicken ginger-y3
Visit Type
- Food Exploration
Service Type
- Dine-in
6
Mixed Feelings on Chowmein, Loved Pot Stickers
My experience at this restaurant was a bit uncertain. I'm not too sure about this place, and perhaps I ordered the wrong dishes. I tried the chowmein and didn’t really enjoy it; I was hoping for more bold flavors.
However, the pot stickers were good!
- pot stickers8
- chowmein3
- bold flavors4
What Lazy Susan offers
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Wine
- Beer
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Atmosphere
- Casual
FAQs
Is Lazy Susan accessible for everyone?
Yes, Lazy Susan ensures a comfortable experience for all guests. You’ll find a wheelchair accessible entrance and wheelchair accessible seating available, making it easy for you to dine in and enjoy your meal without any hassle.
What dining and service options does Lazy Susan offer?
At Lazy Susan, you have several convenient choices. You can enjoy a relaxed lunch or dinner dine-in experience. If you prefer to eat at home, takeout and delivery are available, including no-contact delivery for your peace of mind.
What is the overall verdict on Lazy Susan?
Lazy Susan receives an average overall score of **5.9**. While **Ambience** (6.4) and **Service** (6.1) are generally well-regarded, the **Food** (5.9) and **Value** (5) aspects are perceived as average.
Does Lazy Susan offer good options for specific dietary needs?
Yes, many customers appreciate Lazy Susan for its **affordable range of GF options**, including popular dishes like General Tso’s and Orange Chicken, making it a suitable choice for those with gluten sensitivities.
What are some common concerns about Lazy Susan?
Some diners have reported **inconsistent food quality**, with dishes occasionally described as disappointing or bland. There have also been instances of **delivery and order issues**, impacting the overall customer experience.