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oChef » Kasa – San Francisco
Kasa - San Francisco
Photo from Kasa
Kasa at a glance
San Francisco Duboce Triangle
- 🍛 Indian Restaurant
$$
Price per Person $21–$30
mentioned by 67 of the guests
#1096 out of 2403 places to eat in San Francisco
#37 Indian Restaurant out of 63 in San Francisco
Good
7.6 out of 10
Food
Service
Ambience
Value
460
Reviews
77.6%
Satisfaction
Often praised
- Flavorful dishes
- Welcoming ambiance
- Efficient service
Frequently criticized
- High cost
- Slow service
The restaurant Kasa Indian Eatery, an Indian restaurant in San Francisco’s vibrant Duboce Triangle neighborhood, offers a truly unique dining experience. You’ll discover a casual and trendy atmosphere perfect for a quick bite or a relaxed meal.
With a focus on fresh ingredients, you can enjoy healthy options, including delicious vegan and vegetarian dishes, all prepared with authentic Indian flavors.
Overview: Introducting Kasa
Kasa often provides a delightful experience, with many patrons enjoying its flavorful Kati rolls and delicious chai . The setting is frequently noted for its inviting and colorful decor , creating a comfortable and welcoming atmosphere.
Yet, not all visits are seamless; some customers have encountered slow service and difficulties with gift card redemption . While the food generally pleases, a few opinions suggest inconsistencies in authenticity and overall quality.
Good
7.6
out of 10
460
Reviews
77.6%
Satisfaction
88
negative
15
neutral
357
positive
Overall, Kasa earns a solid 7.6, indicating a generally good dining spot, with customer satisfaction also reflecting this positive sentiment at 77.6%. This assessment comes from a substantial 460 customer remarks, with 357 positive observations outweighing 88 negative ones.
It suggests a reliable experience for most visitors. Digging deeper, the Service (8.3) and Ambience (8.3) stand out as strong points, frequently praised by patrons.
The Food (7.5) also performs well, though some comments hint at occasional inconsistencies. However, Value (4.9) appears to be a mixed bag, with some finding prices a bit high for the offering.
What people like
- Flavorful Indian dishes
- Welcoming ambiance
- Friendly, efficient service
What people don't like
- Perceived high cost
- Slow, unhelpful service
For a generally positive experience, this eatery offers a welcoming setting and often delightful dishes. Many appreciate the well-regarded Indian fare and the attentive, quick service that contributes to a pleasant visit.
With a recommendation score of 7.7, it’s a solid option for many, though you might encounter some service inconsistencies or find the overall value a bit steep. It’s worth trying, but keep these points in mind.
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Verdict: Our expert take on Kasa
Food (7.5 out of 10)
mentioned by 98% of the guests
When it comes to the food, this spot generally hits the mark! With a solid score of 7.5 and customer satisfaction at 76.4%, many rave about the delicious Indian food, especially the flavorful kati rolls, samosas, and authentic chai. Out of 309 total opinions, a whopping 236 were positive!
However, not every bite is perfect. Some diners noted concerns about food quality, particularly with portion sizes, cold rice, or soggy paneer. While these issues were mentioned in 62 negative comments, they seem to be occasional rather than widespread, offering room for improvement.
Food
309
Reviews
76%
Satisfaction
62
negative
11
neutral
236
positive
Rating distribution
What people like
- Delicious kati rolls
- Authentic Indian food
- Excellent chai
What people don't like
- Inconsistent food quality
- Small portion sizes
- Cold/soggy items
Often praised
- foodTonight I had an absolutely fantastic experience here. The food was out of this world, the service was fast and friendly, and the restaurant is immaculately clean. Employees were carefully following all COVID-19 safety precautions, with hand sanitizer everywhere.
- chaiKASA Indian Eatery was kind enough to donate their delicious samosas and chai to our nonprofit’s employee wellness day. The samosas were a huge hit with our group and the chai was amazing! The owner, Anamika, is so kind and we appreciate her making our employee wellness day a great one!
- samosasKASA Indian Eatery was kind enough to donate their delicious samosas and chai to our nonprofit’s employee wellness day. The samosas were a huge hit with our group and the chai was amazing! The owner, Anamika, is so kind and we appreciate her making our employee wellness day a great one!
- Chaitheir Chai is the best I have tried so far
- Indian foodKasa has been a go-to place for us for years, and I'm finally writing this long-overdue review. They offer great Indian food made with quality ingredients in a pleasant dining area that isn't pretentious. I absolutely love all the different Kati rolls, and their Mango lassi always hits the spot!
- mango lassiMango lassi is quite unique and not too sweet, totally loved it
- FoodFood:5
- naanThe naan is unique - thicker, fluffier, a bit salty, and very tasty
- Kati rollsWe used to take their Kati rolls to enjoy during film festival movies at the Castro theater before it closed for renovations. The Kati rolls have delicious fillings and are wrapped so well that they rarely fall apart. I appreciate that they use actual rotis for the Kati rolls, not just naans.
- kati rollsI have been dining at Kasa for many years and I absolutely love their excellent dishes. Everything on the menu is delicious, and the kati rolls are perfectly portioned. The spices and ingredients used in all their dishes are deserving of high praise.
Frequently criticized
- foodAt the store, I tried to pay using it, but the staff did not know how to redeem a gift card. After much attempt, I left without any food. Ridiculous!
- Indian foodWhat a joke; this ain’t Indian food at all. Not even anywhere close.
- food qualitysomething wrong with the food quality
- portion sizea little bit more rice and filling would be nice
- chickenbites of chicken that had cartilage and were super fatty/chewy
- chicken tikka masalaThe flavors were off, the rice was cold, and the chicken was not cooked well enough. I tried their chicken tikka masala and unfortunately, I couldn't even finish my dish.
- flavorswatered down flavors
- menuThe menu is hard to decipher
- Chicken TikkaAvoid chicken tikka and the mango lassi. Chicken tikka is roasted on a pan
- Indian cuisinetotally fraud on name of Indian cuisine
Overall, if youre craving flavorful Indian comfort food like kati rolls and chai, this place is definitely worth a visit. Just be mindful that while most experiences are great, theres a slight chance of encountering minor inconsistencies with portioning or food temperature.
Service (8.3 out of 10)
mentioned by 53% of the guests
Alright, lets dive into the service here! It seems they generally hit the mark, boasting a good score of 8.3 and a strong 85.9% customer satisfaction. With 67 positive remarks out of 78, many customers rave about the friendly staff, fast service, and the owners incredible support, especially for catering and community initiatives.
They truly make you feel valued! However, it's not entirely flawless. There were 10 instances where customers encountered slow service, issues with customer service, or staff knowledge gaps, particularly concerning gift card redemption and the ordering system.
While these are fewer, they highlight areas where consistency could be tightened up for an even smoother experience.
Service
78
Reviews
85%
Satisfaction
10
negative
1
neutral
67
positive
Rating distribution
What people like
- Friendly, helpful staff
- Fast, efficient service
- Excellent catering support
What people don't like
- Slow service
- Poor customer service
- Staff knowledge gaps
Often praised
- serviceTonight I had an absolutely fantastic experience here. The food was out of this world, the service was fast and friendly, and the restaurant is immaculately clean. Employees were carefully following all COVID-19 safety precautions, with hand sanitizer everywhere.
- staffMy experience at this restaurant was largely positive, with flavorful food and clean and friendly staff. The only point of confusion was the pricing of the combo meal.
- ServiceService:5
- catering orderMy experience with the restaurant was great for a large catering order placed online. The order was ready on time, the staff was friendly and helpful, and the food was delicious.
- foodfood was fast to come out
- founderThe appetizers were so popular that there wasn't a single bite left, which unfortunately meant I had plenty of main entree food leftover. The founder herself handled my order and was incredibly responsive and helpful, even on a Saturday when I had a question. While I'm sad they no longer have an outpost in Redwood City, I will certainly visit their SF location.
- Kasa cateringwe got Kasa catering for our daughter's birthday and everyone loved it!
- StaffStaff is always friendly
- balance between fast and freshthey somehow strike the perfect balance between fast and fresh
- catering large ordergreat experience with catering a large order
Frequently criticized
- serviceMy experience at this restaurant was marked by terribly slow service and lazy, non-hygienic employees. The staff would work and stare at you for up to 10 minutes before acknowledging you or answering.
- acknowledgementstare at you for up to 10 minutes before they acknowledge you
- customer serviceWorst customer service
- employeesMy experience at this restaurant was marked by terribly slow service and lazy, non-hygienic employees. The staff would work and stare at you for up to 10 minutes before acknowledging you or answering.
- gift card redemptionI had a gift card from Kasa. At the store, I tried to pay using it, but the staff did not know how to redeem a gift card. After much attempt, I left without any food.
- items includedNot all items were included
- ordering on that screenOrdering on that screen wasn't efficient.
- owner ignoredthe owner ignored
- staffI had a gift card from Kasa. At the store, I tried to pay using it, but the staff did not know how to redeem a gift card. After much attempt, I left without any food.
If youre looking for a place with generally friendly and efficient service, especially for catering, this spot is definitely worth a try. Just be aware that a few customers have experienced slower service or minor hiccups with staff knowledge. Overall, youre likely to have a positive interaction.
Ambience (8.3 out of 10)
mentioned by 38% of the guests
When it comes to the vibe, this spot truly shines! With a good score of 8.3 and an excellent customer satisfaction of 91.8%, it's clear most guests love the atmosphere. Out of 49 opinions, a whopping 45 praise the colorful decor, warm atmosphere, and overall cleanliness, often calling it a hidden gem with great vibes and a distinctive mural.
However, a couple of the 49 opinions did point out a minor snag: the seating. While generally appreciated for its modular setup, some found the seating a little uncomfortable or not ideal for extended hangouts, suggesting it might not be the coziest spot for a very long stay.
Ambience
49
Reviews
91%
Satisfaction
2
negative
2
neutral
45
positive
Rating distribution
What people like
- Colorful decor
- Warm atmosphere
- Spotless cleanliness
What people don't like
- Uncomfortable seating
Often praised
- atmospheresuch a cute and quirky Castro local Indian restaurant, in a bright purple building
- AtmosphereAtmosphere:5
- decorThe staff were exceptionally helpful and accommodating, truly making our evening a huge success. The restaurant itself is cozy, with a warm, welcoming decor. While they offer a HUGE food selection, it's worth noting that their beer and wine selection is limited.
- cleanlinessinterior was spacious and clean
- COVID-19 safety precautionsEmployees carefully following all covid-19 safety precautions
- accessible bathroomAccessible bathroom.
- ambienceThe ambience was also reminded me of home
- colorful decorColorful decor
- covid 19 protocolsThe covid 19 protocols were being followed really well.
- cushionsadded cushions to the seats
Frequently criticized
- seatingseating was nicer, it's not ideal to hang out
If you're looking for a place with a fantastic atmosphere and vibrant decor, this restaurant is definitely worth checking out. While the seating might not be perfect for a super long lounge session, the overall welcoming and clean environment makes it a great choice for a memorable meal.
Value (4.9 out of 10)
mentioned by 20% of the guests
When we look at value, Kasa gets an average 4.9 score, with some guests really appreciating the bang for their buck. Many have found it to be a decently priced place offering value for money and even an amazing deal for what you get. With 9 positive remarks, customers often highlight it as an affordable spot where you can easily get by for under twenty bucks.
However, the customer satisfaction for value is quite low at 37.5%, indicating a mixed experience. A larger group of 14 opinions felt it was expensive and not worth a single penny spent, with some even feeling they wasted our money and time. Concerns include portions being small for the pricing and unexpected extra fee for add-ons, suggesting the overall value isn't always consistent.
Value
24
Reviews
37%
Satisfaction
14
negative
1
neutral
9
positive
Rating distribution
What people like
- Excellent value
- Reasonably priced
- Affordable meals
What people don't like
- Can be expensive
- Portions too small
- Add-ons cost extra
Often praised
- priceThe price was reasonable
- affordableThe staff is always friendly, the space is clean and welcoming, and they strike a perfect balance between fast and fresh. It’s casual, affordable, and feels like a warm hug every time I visit. For authentic yet modern Indian comfort food, Kasa is the place to go.
- amazing dealamazing deal $20 for a platter
- decently priced placeThe atmosphere seemed relaxed, as it didn't feel like a place where you'd need to line up. The menu was extensive for a decently priced place, with the expectation of getting by for under twenty bucks. Overall, I'd come again.
- price pointWhile I'm sad they no longer have an outpost in Redwood City, I will certainly visit their SF location. I highly recommend them for your catering needs, as the portions and quality are very high, and the price point is reasonable given the service and quality.
- pricesVery reasonably priced
- under twenty bucksThink you'll get by with under twenny bucks here
- value for moneyMy experience at Kasa was fantastic! Their food is both creative and delicious, offering excellent value for the money. We recently had a Diwali event catered by Kasa, and the ordering and delivery were incredibly smooth.
Frequently criticized
- priceThe chana masala tasted like it was made with canned chickpeas and vegetable broth. The quality of the food was definitely not worth the price.
- Price per personPayed twenty dollars for a small curry
- add-onsThe add-ons are slightly expensive
- casual lunch spotNo more a casual lunch spot
- combo meal pricingcombo meal is $16.95 and you have to order two entrees. No problem, but when you choose 2nd item, they charge you an extra fee
- extra feethey charge you an extra fee
- level of qualityfor the level of quality, would call it a little expensive
- money and timewasted our money and time
- penny spentPlease stay away from this, for the love of god. Not worth a single penny spent here. There are a ton of good Indian options in SF area.
- samosa($4.50 for a samosa?)
Kasa's value is a bit of a mixed bag; some find it an amazing deal and affordable, offering great value for money. But be aware that others consider it expensive for the portions, with extra fee for add-ons, so your experience might vary.
How are the prices at Kasa?
On average, you’ll spend around 23 per person – from 67 guests. That puts the restaurant in the $21–$30 category. For an Indian Restaurant in San Francisco, that’s comfortably mid-range, maybe slightly above.
Looking at what people usually spend, most diners find their sweet spot in the 11 – 30 $ range, showing it’s a popular choice for a good value meal, though there are a few options for those looking to splurge a bit more.
Here’s a quick look at what guests spend per person, based on the latest 67 reviews.
See how this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for an Indian Restaurant in San Francisco. It offers a good balance, catering to both everyday meals and slightly more special occasions without breaking the bank.
Customer Reviews: what people think about Kasa
Price per Person
- $21–$30
Visit Type
- Regular Visit
Group Type
- Couple
Group Size
- Couple
Service Type
- Takeout
Wait Time
- Moderate (16–30 min.)
Noise Level
- Quiet
10
Favorite Naan Kati Rolls!
My experience at this restaurant was fantastic! I absolutely love their Naan Kati rolls, and the chicken tikka masala as a protein inside is highly recommended. The meat is incredibly tender, juicy, and well cooked.
Their hot and super hot sauces are top-notch, taking the spice level to another dimension. I order their rolls at least once a week because their customer service is incredible. Although they were a little late with my order today, I was completely fine with it, and they generously provided a complimentary samosa and a mango lassi on the house.
The mango lassi was quite unique and not too sweet; I totally loved it. This is definitely one of my favorite spots in town!
- Naan Kati rolls10
- chicken tikka masala9
- meat10
Visit Type
- Business Meeting
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Delivery
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
10
Exceptional Catering for a Large Group!
I recently ordered catering delivery for an office of 50 people on very short notice, and the experience was outstanding. The person I spoke to on the phone, possibly Ayen, was incredibly calm and helpful, guiding me through food amounts and choices. The response was remarkably fast, and the founder, Anamika, even reached out to offer well wishes and answer questions.
Our food arrived precisely on time, hot, and absolutely DELICIOUS. The inclusion of a paper detailing ingredients and allergen/dietary restriction information was a huge plus, saving me the usual scramble for such details. We enjoyed the kati rolls, pakora, and samosas.
My group, tired after a week of sessions, devoured everything. The meats were unbelievably tender, and the spinach pakora were addictive. The samosas had flaky yet moist dough with a comforting filling.
This meal was the perfect end to a long week, and I successfully upheld my reputation for providing great food. Team Kasa truly saved the day, and this will now be a regular choice for my events.
- service10
- phone support10
- food amount9
Price per Person
- $11–$20
Visit Type
- Business Meeting
Group Type
- Colleagues
Group Size
- Large Group
9
Excellent Catering Experience with Kasa!
I had a fantastic experience placing a catering order for our company event with Kasa. They were incredibly easy to work with and offered a great selection of food options that successfully accommodated people with dietary restrictions. My colleagues really enjoyed the food!
I highly recommend Kasa. Thank you!
- catering order9
- easy to work with10
- great selection of food9
Visit Type
- Regular Visit
Service Type
- Dine-in
9
Healthy Indian Food, Great Thali
This is our standby place where we go once or twice a month. The experience was great! The food tasted much healthier than many other Indian restaurants.
The variety with the thali platter was fantastic. I believe they use a higher quality oil than many other places, making it feel more like home cooking. The Chai is fantastic, though it has too much caffeine for me these days, so I don't usually get it anymore.
- variety9
- higher quality oil8
- home cooking8
Visit Type
- Food Exploration
Service Type
- Dine-in
8
Delicious Combo Plate and Samosas
My experience at the restaurant was primarily positive, especially regarding the food. I really enjoyed the combo plate, which included tikka masala and aloo gobi. The samosas and naan were also very good.
However, the ordering process on the screen was not efficient.
- combo plate9
- samosas9
- naan9
- ordering on that screen3
What Kasa offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
Payments
- Credit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Gender-neutral restroom
- Free Wi-Fi
- Wi-Fi
- Restroom
Offerings
- Healthy options
- Vegan options
- Quick bite
- Wine
- Beer
- Small plates
- Halal food
- Vegetarian options
- Alcohol
Dining options
- Catering
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Onsite services
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
- Dogs allowed
Parking
- Paid parking lot
- Free street parking
- Paid street parking
Atmosphere
- Casual
- Trendy
FAQs
Does Kasa Indian Eatery accommodate various dietary needs?
Yes, you’ll find a wide array of choices at Kasa Indian Eatery. They proudly offer healthy options, delicious vegan dishes, and vegetarian meals. Additionally, Halal food is available, ensuring a diverse and inclusive menu for everyone.
What kind of dining experience and services does Kasa Indian Eatery provide?
Kasa Indian Eatery offers a casual and trendy setting where you can enjoy various service options. You can choose from dine-in, outdoor seating, convenient takeout, or delivery, including no-contact delivery. They also provide catering services.
How does Kasa generally rate, and what are its strongest aspects?
Kasa holds a good overall score of 7.6, with customer satisfaction at 77.6%. Its Service (8.3) and Ambience (8.3) are particularly strong, while Food (7.5) is also well-regarded. Value (4.9) is more of a mixed bag.
What specific dishes do customers often enjoy at Kasa?
Many customers frequently praise the flavorful Kati rolls , delicious samosas , and unique chai . The naan is also noted for its distinct taste and texture.
Are there any common issues or concerns customers have reported?
Some customers have experienced slow service or issues with gift card redemption . There are also occasional comments about the food quality being inconsistent or the price being a bit high for the portions.