Accessibility
- Wheelchair accessible parking lot
- Wheelchair accessible seating
oChef » Jack in the Box – San Diego
Jack in the Box - San Diego
Photo from Jack in the Box
Jack in the Box at a glance
San Diego Kearny Mesa
- 🍽️ Restaurant
$$
Price per Person $11–$20
mentioned by 63 of the guests
#755 out of 755 places to eat in San Diego
#87 Restaurant out of 87 in San Diego
Terrible
1.9 out of 10
Food
Service
Ambience
Value
728
Reviews
5.4%
Satisfaction
Often praised
- All-day breakfast
- Signature tacos
- Attentive staff
Frequently criticized
- Unsanitary conditions
- Subpar food
- Service issues
The restaurant, located in San Diego’s Kearny Mesa neighborhood, is a place where you can enjoy a meal. You’ll find Jack in the Box at 9357 Spectrum Center Blvd, offering breakfast, lunch, and dinner options.
This establishment provides practical accessibility features, including a wheelchair accessible parking lot and wheelchair accessible seating. You can choose between dine-in or takeout service, depending on your preference.
Overview: Introducting Jack in the Box
Jack in the Box presents a mixed picture, where some patrons appreciate the convenience of `breakfast all day` and specific menu items like the `crunchy tacos`. However, experiences with `customer service` can be quite varied, ranging from attentive to frustrating.
While some find occasional `deals` appealing, concerns about overall `value` are frequent. The state of the `bathroom` and general cleanliness often detract significantly from the dining experience, indicating areas needing considerable attention.
Terrible
1.9
out of 10
728
Reviews
5.4%
Satisfaction
667
negative
22
neutral
39
positive
Jack in the Box registers a low overall 1.9 score, with customer satisfaction also notably poor at 5.4%. This indicates a significant gap in meeting customer expectations.
With 728 customer remarks, the feedback leans heavily negative, showing 667 critical observations against just 39 positive ones. Diving deeper, `Food` scores highest at (2.7), yet still falls into the poor category.
`Value` (1.9), `Service` (1.6), and `Ambience` (1.6) all reflect similar low ratings, suggesting widespread issues across key aspects of the dining experience.
What people like
- Breakfast all day
- Crunchy tacos
- Friendly service
What people don't like
- Unclean facilities
- Poor food quality
- Inconsistent service
Given the low 1.9 recommendation score, Jack in the Box appears to be a challenging choice for a consistent dining experience. While some specific menu items and the convenience of all-day breakfast might appeal, the overall feedback points to significant drawbacks.
If you prioritize specific items like `crunchy tacos` and are prepared for potential inconsistencies in service and cleanliness, you might find something here. Otherwise, it might be wise to consider alternatives for a more reliable and satisfying meal.
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Verdict: Our expert take on Jack in the Box
Food (2.7 out of 10)
mentioned by 59% of the guests
When it comes to the food, the overall experience scores a very poor 2.7, with customer satisfaction also landing at a low 9.8%. Despite these challenging numbers, a small group of diners, accounting for 20 positive remarks out of 205 total, still appreciate the nostalgic flavor and menu variety. Specific items like the all-day breakfast and crunchy tacos occasionally hit the mark for some.
However, the overwhelming sentiment, with 168 negative comments, highlights significant concerns. Many customers frequently report poor food quality, describing meals as cold, dry, or having an unpleasant chemical taste. Issues like small portion sizes, incorrect orders, and even serious food safety concerns, such as foreign objects or food poisoning, are repeatedly mentioned, indicating a need for substantial improvement.
Food
205
Reviews
9%
Satisfaction
168
negative
17
neutral
20
positive
Rating distribution
What people like
- Nostalgic flavor
- Menu variety
- Breakfast all day
What people don't like
- Poor food quality
- Cold, dry food
- Food safety issues
Often praised
- foodThe noise level was hauntingly silent, with only occasional noise from the kitchen area where one employee was visible. We ended up going to McDonald's, where the service was immediate, incredibly friendly, and attentive, and the food was perfect. Jack's used to be my favorite fast food place, but not anymore.
- Chicken Supreme sandwichbring back the limited time 1980 Chicken Supreme sandwich
- FoodFood:4
- Grape Fantabest drink I've had reminds me of Grape Nehi
- Halfsiesmy Halfsies which was correct
- Jack in the BoxI'm writing to express my disappointment that the onion mayo has been removed. It was a signature element that made Jack in the Box stand out as one of the best. I really miss it.
- breakfast all dayThank you for having breakfast all day
- breakfast platterThe breakfast platter was correct.
- crunchy tacosGO crunchy tacos !
- dressing on the sandwichit has always had a dressing on the sandwich
Frequently criticized
- foodI then called him and told him they didn't include one of the sauces I asked for and asked him to get some while he was there. My food was also cold, and I had to reheat it, but I didn't bother complaining about that as I was starving. When he got there, the manager refused to give him the sauce I asked for, saying she put it in the bag.
- tacosMy experience was extremely unpleasant. We went through the drive-thru and upon arriving home, discovered roaches or water bugs in the tacos. This was absolutely disgusting, and I am very upset about this situation.
- burgerI ordered the double bonus jack combo, and I felt ripped off. The burger was small, and for the same price, I could get a burger almost twice the weight from a local mom and pop burger shop, sometimes even less. I won't be ordering that again.
- friesMy experience at Jack in the Box was horrible. I stopped in for one bag of fries and a soda, and after waiting 15 minutes at the counter, I received cold cardboard fries and a soda for $7. 56.
- drinksI felt it was a waste of money because the food was not fresh and there were no sauces. To make matters worse, I received wrong drinks, and the fries, onion rings, and jalapeno poppers were hard and everything was cold 🤢 eww!
- food qualityafraid if I eat what I just bought I may get sick
- burgersI ordered some burgers and got home. When I unwrapped the burgers, they looked like the workers stepped on them. They were totally smashed.
- chickenchicken was EXTREMELY STICKY and cold
- food poisoningAll the tables were filthy, with gross and sticky stuff all over the floors. I'm pretty sure we may have contracted some kind of food poisoning.
- french toast sticksI always visit my local Jack In The Box because my kids love it. However, store #3002 needs new employees with better attitudes and better cooks who don’t burn french toast sticks. My 1-year-old couldn’t even eat them; I tried to bite into one, and my tooth almost broke because they were so hard.
If youre considering dining here for the food, be aware that while some find nostalgic comfort, the experience is largely a gamble. With consistently low scores and satisfaction, its more likely to disappoint than delight. Proceed with caution.
Service (1.6 out of 10)
mentioned by 83% of the guests
When it comes to service, this spot has a bit of a mixed bag, though leaning heavily towards the negative. While a small number of customers (16 out of 417 total opinions) praised the friendly staff and immediate service, noting instances of staff composure and good customer service, these positive experiences are unfortunately rare. However, the overwhelming sentiment points to significant issues, with 397 negative opinions.
The overall score for service is a poor 1.6, and customer satisfaction sits at a dismal 3.8%. Many customers reported being ignored, experiencing rude and slow service, and facing long wait times due to unprofessional staff and poor communication skills.
Service
417
Reviews
3%
Satisfaction
397
negative
4
neutral
16
positive
Rating distribution
What people like
- Friendly staff
- Immediate service
- Attentive staff
What people don't like
- Rude staff
- Long wait times
- Ignored customers
Often praised
- serviceservice was immediate, incredibly friendly and attentive
- Jack In The BoxOn Friday, 09/20/2024, at 09: 29 am, at Store #4709, I was given two fake 5 dollar bills for my change from a twenty, by the cashier at the drive thru, Sandra. I REALLY HATE to put this review on here because up til now, I held Jack In The Box in VERY HIGH regard. My FAVORITE restaurant!
- appI have an app that gives me points and coupons which I also love.
- app ordermy order said it would take 7 to 9 minutes. When I went to the window, my food was ready
- customer servicethe customer service is always good
- glovesthank God she was wearing gloves
- incident handlingShe did everything humanly possible to get this person to understand
- inside serviceif we’re inside it’s no problem
- lady giving me my orderthe lady giving me my order was so friendly
- managerShe did resolve the issue
Frequently criticized
- service43 for these three sandwiches alone. When I called back from work to explain the issue, they wanted to argue about a two-hour timeframe and insisted the sandwiches were dry and not good at all. I visited the restaurant again today and spoke to the manager, but their attitude was the same as the employees.
- customer serviceMy recent experience at Jack-in-the-Box was extremely negative. I informed the staff about their poor customer service, and instead of addressing the issue, I was cashed out and then essentially attacked by the entire store. Due to this unacceptable treatment, I will not be returning to Jack-in-the-Box.
- managerMy food was also cold, and I had to reheat it, but I didn't bother complaining about that as I was starving. When he got there, the manager refused to give him the sauce I asked for, saying she put it in the bag. She did give me a lot of sweet and sour sauce but no bacon ranch.
- employeesI always visit my local Jack In The Box because my kids love it. However, store #3002 needs new employees with better attitudes and better cooks who don’t burn french toast sticks. My 1-year-old couldn’t even eat them; I tried to bite into one, and my tooth almost broke because they were so hard.
- orderI’ve contacted the corporate office nearly 7 times over needing a simple $5 refund and my points back. I wasn’t able to pick up an order, and the location I went to refused to fill the order. Yet, Jack in the Box still took my money and won’t respond to my refund requests!
- staffThis was my first time writing a review, and my first negative experience at the Ridgecrest, CA location. Despite being extremely nice about my mobile order, the staff treated me horribly. With a HUGE line of about 7 cars, I called to kindly ask if someone could spare 30 seconds to give me my order, but the gentleman who answered refused.
- waiting timeMy experience at the Jack in the Box in Charlotte, NC (7725 Pineville-Matthews Rd Charlotte, NC 28226) was unacceptable. We were made to wait 20 minutes at the window, only to be served days old burgers. When I tried to call them, their phones were off.
- employeeshe couldn’t understand it. We said it again slowly and she said you need to wait my fingers don’t move as fast as your mouth. Really? How rude.
- appMy overall experience with their app is a 1. It is RIDICULOUS that I have to be connected to a wifi to use the app and can't order on the go!
- order accuracyfound that it was some double beef patty
If youre looking for quick, friendly service, you might be taking a big gamble here. With frequent complaints about rude staff and long waits, its likely you'll be disappointed, so consider other options if service is a priority.
Ambience (1.6 out of 10)
mentioned by 15% of the guests
While the overall vibe might be a tough sell, a couple of folks did find some bright spots! Out of 61 comments, 2 positive remarks specifically praised the Ventura location and its atmosphere, with one even calling it the best 1 in California. It seems theres a glimmer of hope for a good experience, even if its rare.
However, the vast majority of feedback, with 58 negative comments, paints a rather grim picture. The ambience score sits at a very poor 1.6, and customer satisfaction is equally poor at 3.3%. Many mentioned a filthy building, dirty tables, and unsanitary bathrooms, with some even noting a harsh scent and trash on the floor.
Clearly, there's significant room for improvement in cleanliness and overall environment.
Ambience
61
Reviews
3%
Satisfaction
58
negative
1
neutral
2
positive
Rating distribution
What people like
- Ventura location praised
- Positive atmosphere noted
What people don't like
- Filthy conditions widespread
- Unsanitary restrooms common
- Pest issues present
Often praised
- Ventura locationTHIS LOCATION IN VENTURA OFF THOMPSON ROAD IS THE BEST 1 IN CALIFORNIA
- atmosphereatmosphere, all rated a perfect 5
Frequently criticized
- bathroomMy lord it’s a pig sty. I went in the bathroom. It is so dirty.
- restaurantThe restaurant was not clean either
- soda machineThe soda machine is absolutely disgusting
- Jack in the box signThe Jack in the box sign is broken
- Jack-in-a-BoxI have never seen a jack-in-a-box so disgustingly dirty
- banistersThey have duct tape painted black on their Banisters
- bathroomsthe bathrooms were filthy
- cash register areaThe floor in the food prep area was dirty, and the prep table for fries/curly fries wasn’t protected. The cash register area was dusty and greasy. It was concerning that the gal who took money also handled food.
- caution wet signsinstead of cleaning it. They put out caution wet signs
- cleanlinessreally concerned about the cleanliness of your facility
If you're considering a visit, be prepared for a potentially disappointing experience regarding the atmosphere. While one specific location got a rare shout-out, the overwhelming sentiment points to significant cleanliness issues and an unpleasant environment. It might be best to manage your expectations or look elsewhere if ambience is a priority.
Value (1.9 out of 10)
mentioned by 20% of the guests
It seems theres a faint whisper of `deals` that could potentially offer some savings, with one customer noting some good offers, even if they come with app-related concerns. However, with a mere 1 positive comment among 45, this isnt enough to lift the overall perception of value, which currently sits at a 1.9 score. Unfortunately, the overwhelming feedback points to significant issues with `price` and `value-for-price balance`.
Many customers feel `overcharged` or even `double charged`, leading to a strong sense of being `ripping people off` and that it's a `waste of money`. This is reflected in a very low customer satisfaction of just 2.2%.
Value
45
Reviews
2%
Satisfaction
44
negative
0
neutral
1
positive
Rating distribution
What people like
What people don't like
- Overpriced items
- Customers overcharged
- Poor value balance
Often praised
- dealsJack is back with some great deals, but unfortunately, accessing them requires using the app. This feels like a way to sell personal information, which is a concern.
Frequently criticized
- priceMy experience was that I ordered a buttery jack, but it came with no lettuce nor tomato. I found it pretty damn expensive for a plain hamburger. I will never go back.
- moneyMy experience at Jack & the Box on Sunset drive in Bellingham, WA was extremely negative. I couldn't get anyone to answer the phone, and as a result, I lost my money and did not receive my food. It's been over a year since I last visited any Jack & the Box, and this experience has solidified my decision to never go to any of their restaurants again.
- losing moneyI believe a district manager needs to check this location out. I have no idea how this location is making payroll or paying the utilities; you're losing money. Do something about it.
- overchargedI was overcharged.
- 13dllvmeal13dllvmeal that was not worth it
- Price per personyou charge us so much you would think it would bring good food for your money
- buttermilkI had to drive back around to the pick-up window to get it. To my surprise, I was then told there would be a 50 Cent charge for each buttermilk dipping sauce, even though I had ordered fries, tacos, and a wrap. This was unexpected and frustrating.
- chargedstill got charged $66
- charged twicenot only did they charge me twice
- combotbh I felt ripped off
If getting good value for your money is a priority, you might want to reconsider. Many customers report feeling overcharged and disappointed with the overall value, suggesting it might not be worth the cost.
How are the prices at Jack in the Box?
You’re looking at roughly $18 per person – reported by 63 diners. That puts it in the $11–$20 category. For a Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests spend in this $11–$20 bracket, but there are also plenty of options in the $1–$10 range, showing a nice mix of price points.
Here’s a quick look at what guests spend per person, based on the latest 63 reviews.
How this restaurant’s value stacks up against similar spots in San Diego.
Overall, we think the pricing feels quite fair for a Restaurant. It offers good value without breaking the bank, especially with those varied price points.
Customer Reviews: what people think about Jack in the Box
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Breakfast
Noise Level
- Quiet
2
Horrible Manager, Delicious Food
I dined in today and received really really horrible customer service from one of the managers at Jack in The Box, location 1636 Euclid Ave, San Diego, CA 92105. The manager, an African American older lady, was rude and had a bad attitude. She kicked me off the premises for no reason, other than me having my belongings with me, including a shopping cart and recyclables, as I am currently homeless and recycling.
After I finished my very delicious meal, I went to throw away my trash. The manager approached me with a mean/frustrated look, without any warning. I was already gathering my things to leave.
She provided the worse customer service I have ever seen, despite me being a paying customer who just ordered a full meal. I will be contacting corporate about this location and want legal action taken against this location at 1636 Euclid Ave, San Diego, CA 92105.
- food9
- customer service1
- manager1
- paying customer1
Service Intent
- Food Exploration
7
Nostalgic Wish for Jack in the Box
I used to watch Jack in the Box on television 📺 in the mid-1970s, seeing Rodney Allen Rippy 🍔 eating his hamburger! I wish that the Northeast Coast could get some Jack in the Box fast food restaurants 🍔🍔.
- Jack in the Box7
- hamburger8
Price per Person
- $1–$10
Service Intent
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
2
Disappointing Cold Tacos and Closure
My experience at Jack in the Box was quite disappointing. I waited 30 minutes for cold monster tacos at the location by Blanco and 410 in San Antonio. To make matters worse, the tacos were broken into pieces, and it wasn't even busy.
Earlier, I tried to visit the San Pedro location at 9: 45 PM, but they were closed. It's understandable why Jack in the Box might not be doing well; nobody wants to pay for garbage food and bad service.
- monster tacos2
- tacos2
- bad service1
Service Intent
- Regular Visit
Service Type
- Dine-in
Meal Type
- Breakfast
2
Dissatisfied with Service, Cleanliness
I have been going to the Irving location in Tx for years, but my last two experiences have not been good. I’m very dissatisfied with the customer service of the staff. The representative at the front register charged me for two jumbo jacks burgers when I wanted two breakfast jacks and two tacos.
She didn’t understand that I wanted breakfast jacks, and I had to show her a picture. Upon checking the receipt, I saw she had charged me for the jumbo jacks. When I told her my order was wrong, she said she would refund the money to my card and charge me again for the correct order, but she didn’t know how to do that procedure.
She asked the manager, who told her to just give me the difference in cash, but she didn’t do that either. This is the Irving, Tx location on Irving Blvd. The restaurant was not clean either.
- customer service2
- jumbo jacks burgers2
- breakfast jacks2
Price per Person
- $31–$40
Service Intent
- Quick Meal
Service Type
- Dine-in
Meal Type
- Breakfast
Noise Level
- Moderate
2
Bad Service and Wrong Order
My experience at this restaurant was disappointing. The door was still closed when I arrived, and I didn't like the service. The person who took my order got it wrong.
This is a place where I received bad service.
- service2
- bad service1
What Jack in the Box offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Lunch
Amenities
- Restroom
Offerings
- Coffee
Dining options
- Dinner
- Lunch
- Breakfast
Service Options
- Dine-in
- Takeout
FAQs
Does Jack in the Box Corporate Headquarters in San Diego offer accessibility options?
Yes, this Jack in the Box location in Kearny Mesa is designed to be accessible. You will find a wheelchair accessible parking lot available for your convenience. Additionally, the seating areas are wheelchair accessible, ensuring a comfortable experience for all guests.
What dining options and service types are available at Jack in the Box in Kearny Mesa?
At this Jack in the Box in San Diego, you can enjoy meals for breakfast, lunch, and dinner. For your convenience, both dine-in and takeout service options are provided. You can choose the service that best suits your plans for a quick and easy meal.
How does Jack in the Box generally perform according to customer feedback?
Jack in the Box receives a low overall score of **1.9** and very poor customer satisfaction at **5.4%**. While `Food` scores highest at (2.7), `Value` (1.9), `Service` (1.6), and `Ambience` (1.6) all fall into the poor range.
What are the most common complaints from customers?
Many customers report issues with `cleanliness` in dining areas and restrooms, `inconsistent service` including long waits and rude staff, and `food quality` concerns like cold or incorrect orders.
Are there any positive aspects that customers appreciate?
Some customers appreciate the availability of `breakfast all day` and enjoy specific items such as the `crunchy tacos`. There are also occasional mentions of `friendly service` experiences.