Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » In-N-Out Burger – San Francisco
In-N-Out Burger - San Francisco
Photo from In-N-Out Burger
In-N-Out Burger at a glance
San Francisco Fisherman’s Wharf
- 🍔 Hamburger-Restaurant
$$
Price per Person $11–$20
mentioned by 122 of the guests
#1899 out of 2403 places to eat in San Francisco
#30 Hamburger-Restaurant out of 37 in San Francisco
Good
6.6 out of 10
Food
Service
Ambience
Value
408
Reviews
57.8%
Satisfaction
Often praised
- Tasty burgers
- Efficient service
Frequently criticized
- Crowded seating
- Long lines
The restaurant In-N-Out Burger, a classic Hamburger Restaurant in San Francisco’s vibrant Fisherman’s Wharf, offers you a quintessential quick bite experience. You’ll find this spot perfect for satisfying your cravings with its casual and trendy atmosphere.
Whether you’re grabbing lunch or dinner, it’s a go-to for a fast, delicious meal in a bustling neighborhood.
Overview: Introducting In-N-Out Burger
In-N-Out Burger consistently delivers on its promise of a quick and satisfying meal, with many praising the burgers for their quality and taste. You’ll often find the service to be remarkably fast and friendly, even when the place is bustling.
However, be prepared for a lively, often crowded atmosphere, which can make finding a seat a challenge. While the core offerings are well-received, opinions on items like the fries can be quite divided among patrons.
Good
6.6
out of 10
408
Reviews
57.8%
Satisfaction
114
negative
58
neutral
236
positive
In-N-Out Burger holds a respectable overall score of 6.6, indicating a generally positive experience for many. However, customer satisfaction sits at 57.8%, suggesting a somewhat mixed reception where some aspects clearly delight while others fall short.
This feedback is drawn from a substantial 408 customer opinions. Looking closer, Food and Service both score well at (7), highlighting their strengths.
Value also performs strongly at (6.8), often cited as a key draw. The main area for improvement appears to be Ambience (5.4), which frequently struggles with overcrowding and seating issues, despite 236 positive remarks against 114 negative ones.
What people like
- Tasty burgers
- Efficient service
- Good value
What people don't like
- Crowded seating
- Subpar fries
- Long lines
If you’re seeking a straightforward, satisfying burger experience with efficient service, In-N-Out Burger is a solid choice. Just be ready for potential crowds and long lines, especially during peak hours.
It’s a reliable spot for a quick bite rather than a leisurely dining experience. With a recommendation score of 7, it’s clear many find it worth a visit for its core offerings and efficiency.
It’s a place that delivers on its promise, even if the bustling environment isn’t for everyone.
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Verdict: Our expert take on In-N-Out Burger
Food (7 out of 10)
mentioned by 97% of the guests
When it comes to the food, many diners are quite pleased, with a solid score of 7 and a customer satisfaction of 64.7%. Based on 132 positive remarks out of 204 total, guests frequently rave about the fresh food and tasty burgers, often singling out the Double Double and Animal Style for their quality ingredients and delicious flavor. It seems the kitchen consistently delivers on freshness and taste.
However, not everyone is entirely convinced, as evidenced by 47 negative comments. The most common critique points to the fries, which some describe as soggy or undercooked. Others mention a limited choice on the menu, and occasionally, dry patties or a lack of vegetarian options can be a drawback for some diners.
Food
204
Reviews
64%
Satisfaction
47
negative
25
neutral
132
positive
Rating distribution
What people like
- Fresh, tasty burgers
- Iconic Animal Style
- Quality ingredients used
What people don't like
- Inconsistent fries
- Limited menu choice
- Dry burger patties
Often praised
- foodDespite always being busy, the restaurant manages to get the food out pretty quickly. As a native Californian who eats at many restaurants in San Francisco, In-N-Out is always a favorite taste of home when I’m visiting the state.
- burgersEven though the restaurant was crowded, they processed orders very quickly. For me, when I need to quickly satisfy my hunger and thirst, these burgers are the clear choice! : -)
- burgerIt's a good burger place in terms of quality and price. The burger is tasty, and they have a few simple menus that make ordering easy. They offer a free jalapeño buffet and unlimited refills on drinks.
- friesThe burgers and fries are made fresh to order
- fast foodFor me, this is the best fast food on the West Coast in terms of value for money. I recommend it and I will be back ✌🏼✅
- qualityGreat quality fast food
- drink refillsEs gibt Getränke-refill.
- food qualityfood quality was excellent
- tastyI had quick yummy burgers and fries. Just like the name suggested, it was an in and out experience, and the food was very tasty!
- Animal Styletrying the Animal Style; it's a bite of pure happiness
Frequently criticized
- friesWhile the people and service were great, the atmosphere felt cramped due to a lack of space. The food quality was a significant letdown: the patties were dry, the fries felt like cardboard, and the cheese was terrible. Even the "animal style" preparation didn't meet my high expectations.
- foodIt's the only location in San Francisco, and unfortunately, it turned out to be the worst I've ever visited. I was served an outrageously soggy Double Double, which cost $7. 10, and the staff behind the counter were incredibly rude.
- animal styleEven the animal style, I may had a high expectation
- burgerWhen I think overrated, I'll remember this place moving forward. I had to wait 15 minutes out the door at 8 PM for a mediocre burger and subpar fries. I almost didn't find a seat.
- American burger franchisesFor American burger franchises this was subpar to five guys.
- Animal FriesAnimal fries weren’t special more disgusting if anything.
- Double Doubleoutrageously soggy $7.10 double double
- Shake Shackshake shack's fries being an equal disappointment
- animal friesThe animal fries were lackluster
- animal style friesI don't recommend the animal style fries, they are better without all the added stuff on top, but still not good.
If you're looking for a classic, fresh burger experience with standout options like the Animal Style, this place is definitely worth a try. Just be aware that while the burgers are generally a hit, the fries can be a bit of a gamble, and menu variety is limited.
Service (7 out of 10)
mentioned by 59% of the guests
When it comes to service, this spot generally hits the mark, earning a 7 for a good experience. Many guests rave about the impressive speed and efficiency, noting how quickly orders are processed and lines move. The friendly staff and attentive customer service also stand out, with 54 positive remarks highlighting their helpfulness and quick service.
However, the picture isn't entirely rosy, with customer satisfaction sitting at a 65.9% – a mixed bag. While often quick, some experiences mention frustrating waiting times and long lines, especially in the drive-thru. There are also 21 negative comments pointing to occasional rude staff and issues with order accuracy, suggesting room for improvement during busy periods, based on 82 total opinions.
Service
82
Reviews
65%
Satisfaction
21
negative
7
neutral
54
positive
Rating distribution
What people like
- Quick service
- Friendly staff
- Attentive to needs
What people don't like
- Long waiting times
- Rude staff
- Order accuracy issues
Often praised
- serviceMy experience at this restaurant was marked by its crowded location, which was the most packed of them all. Despite the busyness, the food was great and the service was fast.
- staffThe staff here were really friendly!
- linethey moved that line so quickly
- AlexysAlexys who was working in the sitting area was the most friendly, helpful, kindest person.
- CalvinCalvin did a great job handling an unruly unhoused person
- EmployeesI wish I had more Employees that were that Customer Service friendly and helpful.
- allergiesAttentive to allergies
- attentionFrom the attention received
- customer servicethey had very good customer service
- efficiencyimpressed by their efficiency
Frequently criticized
- staffMy first time at this restaurant was a very negative experience. The staff were incredibly rude to me. I wear hearing aids and asked if they had hotdogs, and the cashier started roasting me.
- 15-minute waitthere was still a 15 minute wait for my food
- cashierThe staff were incredibly rude to me. I wear hearing aids and asked if they had hotdogs, and the cashier started roasting me. When I decided to order a burger, she raised her voice and asked me questions about how I wanted it, very quickly, in an already noisy environment.
- disabled peopledisabled people are not welcome at this restaurant
- drive-thru lineThis In-N-Out is always packed with people, and the drive-thru line is consistently very long. The burgers offered a fresh flavor, and the milkshakes were wonderfully thick and rich.
- friends got their foodmy friends got their food 15 minutes before me
- line upyou have to line up to get in
- lineshence always a ridiculous line
- long queueFor fans of the brand, the experience is always good. However, be mindful of your arrival time, as there can be a very long queue.
- missing itemsThe reviewer has even resorted to driving to Daly City for a better experience. In recent visits, there have been multiple instances of missing items or wrong orders, leading to stiffed for the food and a horrible experience upon getting home. This location needs to improve its order accuracy and potentially address the safety concerns to regain customer trust.
If youre looking for a quick and generally friendly experience, this place often delivers. Just be prepared for potential long waits and occasional hiccups with order accuracy, especially during peak hours. Its a solid choice for speed, but patience might be needed.
Ambience (5.4 out of 10)
mentioned by 60% of the guests
When it comes to ambience, theres a definite charm that shines through for many guests. People often praise the overall atmosphere, noting good lighting and a clean establishment. Some even enjoy the location with a nice view, making for an enjoyable setting.
Based on 29 positive remarks, it seems the concept and decor hit the mark for a good number of visitors. However, the experience isnt always smooth sailing, with a customer satisfaction of just 32.6% and an average score of 5.4. Many find the place extremely crowded and noisy, making it tough to find seating.
Parking can also be a real headache, and some guests have noted issues with overall cleanliness and the external restrooms. These concerns are highlighted in 39 negative comments.
Ambience
89
Reviews
32%
Satisfaction
39
negative
21
neutral
29
positive
Rating distribution
What people like
- Pleasant atmosphere
- Good lighting
- Nice views
What people don't like
- Extremely crowded
- Very noisy
- Difficult seating
Often praised
- atmosphereWe were offered a paper hat and drawing kit for my 2-year-old son, which was a thoughtful touch even though we didn't ask for it. The food is good, and the atmosphere is lively. What more could you ask for?
- areaIt's in a great area
- cleaningwere cleaning
- cleanlinessit was really clean
- conceptDas Konzept und Einrichtung sind cool.
- decorDas Konzept und Einrichtung sind cool.
- establishmentClean establishment
- lightingthe lighting is great here too
- locationThe location near Fisherman’s Wharf was busy
- noise levelquiet environment, making it easy to have a conversation
Frequently criticized
- atmospherethe atmosphere was also a letdown
- crowdedMy experience at the restaurant was mixed. The place was very crowded, and there were no seats available, so I opted for takeout. The price was good.
- seatein Sitzplatz zu bekommen ist sehr schwierig
- seatingMy issue is seating-I couldn’t sit in the restaurant
- table🍔 The food quality was excellent, reflecting their commitment to freshness. However, the store gets extremely crowded during peak hours, making it difficult to find a table to sit.
- ParkingParking is also very difficult
- car break-insbipers breaking into the cars here like crazy
- cleanlinessLas mesas que se van vaciando no las limpian y puede llegar a ser un poco incomodo buscar un lugar y sentarse en una mesa que queda sucia
- crowded locationThe most crowded location of them all.
- dedicated bathroomNo dedicated bathroom with sketchy public restroom
If youre looking for a quiet, spacious dining experience with easy parking, this spot might disappoint. However, if you dont mind a lively, bustling atmosphere and are prepared for potential crowds and seating challenges, you might still enjoy the overall vibe and concept.
Value (6.8 out of 10)
mentioned by 29% of the guests
When it comes to value, this spot lands in a pretty decent zone with a score of 6.8, though customer satisfaction is a bit more mixed at 63.6%. Based on 33 total opinions, with 21 positive remarks compared to just 7 negative ones, many folks feel they get good bang for their buck. Positive comments frequently highlight prices, value for money, and cheap food, making it a go-to for an affordable and quick snack.
However, not everyone is convinced, with some finding it overpriced or pricey, especially for specific items like a cheeseburger. While the overall sentiment leans positive, these concerns suggest that while many find the value appealing, you might encounter a few items that feel a bit steep for what you get.
Value
33
Reviews
63%
Satisfaction
7
negative
5
neutral
21
positive
Rating distribution
What people like
- Good value for money
- Acceptable prices
- Cheap food options
What people don't like
- Can be overpriced
- Specific items pricey
Often praised
- priceMy experience at this restaurant was centered around their delicious burgers, which were served at a reasonable price. While the food and atmosphere were excellent (rated 5/5), the place gets very busy, making it difficult to find a table to sit at.
- pricesThe prices were acceptable
- cheapYou can also order from inside your vehicle. In summary, a nice, good, and cheap place.
- cheap foodCompared to places like Five Guys or Shake Shack, their burgers are superior, though Shake Shack's fries were an equally disappointing experience. It's a fast food establishment with quick service for relatively cheap food. A huge plus is their generosity with lettuce and tomato.
- cheap snackThe place was small inside, and with the number of people who go to this burger joint, it's difficult to get a table. But overall, it's a good place for a quick and cheap snack. I would definitely go back.
- cheapest placethe cheapest place probably you can probably eat at
- fastfoodsle meilleur et le moins cher des fastfoods
- normal pricenormal price as well
- price is lowThe price is low
- price-performance ratioecht faires Preis-Leistungs-Verhältnis
Frequently criticized
- Parking spaceDifficult to find parking
- cheeseburger pricecheeseburger for 10$
- overhyped and overpricedit is over hyped and over priced
- overratedthink overrated, I'll remember this place
- priceyIt's pricey compared to other locations
- revenue from traffic finesThis is immensely disproportionate, as issuing a $108 fine at this time simply for stopping in front of a place that has no parking, to get a snack at the end of your day. But the mayor's thirst for revenue from traffic fines is taking on proportions that will prove catastrophic in the next election.
- traffic finesStopping in the early hours of the morning, around 1: 30 AM, in front of the San Francisco Inner Harbor has become a pastime for Mayor Lurie and his traffic department. This is immensely disproportionate, as issuing a $108 fine at this time simply for stopping in front of a place that has no parking, to get a snack at the end of your day. But the mayor's thirst for revenue from traffic fines is taking on proportions that will prove catastrophic in the next election.
If you're looking for a quick, affordable meal, this place often delivers great value, especially for a cheap snack. Just be mindful that some specific items might feel a bit pricey, so choose wisely to maximize your savings.
How are the prices at In-N-Out Burger?
You’re looking at roughly 16 per person – reported by 122 diners. That puts it in the $11–$20 category. For a Hamburger Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests tend to spend in this $11–$20 range, with a good number also finding great value in the $1–$10 bracket. It’s clear that prices cluster around these more accessible options, rather than being spread across a wide premium mix.
Here’s a quick look at what guests spend per person, based on the latest 122 reviews.
How this restaurant’s value for money stacks up against similar spots in San Francisco.
Overall, we think the pricing feels pretty fair for a Hamburger Restaurant, especially considering its San Francisco. Youre getting good value for a solid mid-range meal.
Customer Reviews: what people think about In-N-Out Burger
Price per Person
- $1–$10
Visit Type
- Tourist Experience
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Loud
2
Rude Service, Unremarkable Burger
My first time at this restaurant was a very negative experience. The staff were incredibly rude to me. I wear hearing aids and asked if they had hotdogs, and the cashier started roasting me.
When I decided to order a burger, she raised her voice and asked me questions about how I wanted it, very quickly, in an already noisy environment. I can’t help but feel that disabled people are not welcome here. The burger itself was unremarkable.
- staff1
- burger2
- cashier1
Price per Person
- $11–$20
Visit Type
- Tourist Experience
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Loud
6
Classic American Fast Food Experience
My experience was at a classic American fast food place, similar to McDonald's. The burger was decent, neither amazing nor disappointing, but the fries were good. They offer a wide selection of sodas (and water) with refills.
The restaurant itself is very small and chaotic, and the restrooms are located outside. It's worth trying because we are in the USA, but don't expect too much; it's still fast food.
- burger5
- fries7
- sodas8
- restaurant3
- toilette3
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
7
Worth the hype, but needs more sauce!
As someone visiting from MI, I was eager to see if this place lived up to the hype. I really enjoyed the toasted bun and seasoned meat of the burger. However, I felt I needed a little more of their special sauce and some ketchup to truly make it hit the spot.
It was great to finally sink my teeth into this burger. The parking lot was super packed and crowded, with impatient drivers in large SUVs trying to navigate around smaller vehicles, making parking somewhat difficult.
- toasted bun8
- seasoned meat8
- special sauce6
- parking lot3
- parking space3
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
Noise Level
- Loud
9
Great Burger, Busy but Fast Service
My experience was centered around a very good burger. It was quite busy, as is typical for In-N-Out, but the service was fast. The food quality was excellent, and despite the crowds, the efficiency of the service made for a positive visit.
- burger9
- service9
- crowd5
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Loud
3
Overhyped Burger, Undercooked Fries
My experience at this restaurant was quite disappointing. I found the place to be very overhyped. While the burger was fine, it was nothing special.
Unfortunately, the fries were bad; they tasted very undercooked. The atmosphere was also a letdown, rated at a 2, and the noise level was loud, though conversation was still possible.
- burger5
- noise level5
- fries2
- atmosphere2
What In-N-Out Burger offers
Crowd
- Family-friendly
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Wine
- Coffee
- Beer
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Dessert
Service Options
- Drive-through
- Takeout
- Onsite services
Parking
- Paid parking lot
- Free parking lot
- Paid street parking
Atmosphere
- Casual
- Trendy
FAQs
What kind of dining experience does In-N-Out Burger offer?
At In-N-Out Burger, you can enjoy a casual and trendy atmosphere perfect for a quick bite. You’ll find seating available for lunch and dinner, making it a great spot for a relaxed meal with friends or family.
What service and accessibility options are available at In-N-Out Burger in Fisherman's Wharf?
This In-N-Out Burger location provides convenient drive-through and takeout services. You’ll also find it fully wheelchair accessible, including the entrance, parking lot, seating, and restrooms, ensuring a comfortable visit for everyone.
How does In-N-Out Burger generally perform?
In-N-Out Burger has an overall score of 6.6, with customer satisfaction at 57.8%. Customers generally appreciate the Food (7) and Service (7), as well as the Value (6.8), though the Ambience (5.4) often receives lower marks due to crowding.
What are the common opinions on the food at In-N-Out Burger?
Many customers praise the burgers for being tasty and fresh, with options like ‘Animal Style’ being popular. However, the fries often receive mixed reviews, with some finding them subpar or like ‘cardboard’, while others note their freshness.
Is In-N-Out Burger a good place for a quick meal, or should I expect delays?
While the service is often described as fast and efficient, In-N-Out Burger locations, especially busy ones, are frequently crowded. You might encounter long lines and difficulty finding a seat, making it more suitable for a quick in-and-out experience rather than a relaxed meal.