Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Hi-Way Burger & Fry – San Francisco
Hi-Way Burger & Fry - San Francisco
Photo from Hi-Way Burger & Fry
Hi-Way Burger & Fry at a glance
San Francisco Mission District
- 🍔 Hamburger-Restaurant
$$
Price per Person $21–$30
mentioned by 86 of the guests
#1518 out of 2403 places to eat in San Francisco
#18 Hamburger-Restaurant out of 37 in San Francisco
Good
7.1 out of 10
Food
Service
Ambience
Value
446
Reviews
70%
Satisfaction
Often praised
- Quality burgers
- Pleasant ambiance
- Fair pricing
Frequently criticized
- Service inconsistency
- Hidden fees
- Parking difficulty
The restaurant Hi-Way Burger & Fry in San Francisco’s vibrant Mission District is your go-to spot for a classic hamburger experience. This casual hamburger restaurant offers a relaxed atmosphere where you can enjoy a quick bite or a full meal.
Whether you’re looking for lunch or dinner, you’ll find a welcoming setting perfect for satisfying your burger cravings.
Overview: Introducting Hi-Way Burger & Fry
Hi-Way Burger & Fry offers a casual dining experience where the focus is clearly on the food. Many appreciate the consistently well-prepared items, particularly the juicy burgers and flavorful sides.
The establishment also provides a generally pleasant and homey space, contributing to a comfortable visit. However, some guests have noted challenges with inconsistent service, which can sometimes impact the overall experience.
Additionally, navigating parking challenges might require a bit of patience before you even step inside.
Good
7.1
out of 10
446
Reviews
70%
Satisfaction
95
negative
39
neutral
312
positive
Hi-Way Burger & Fry achieves a respectable 7.1 overall score, with customer satisfaction sitting at a solid 70%. This indicates a generally good experience for most patrons.
The positive feedback, gathered from 312 positive observations out of 446 total, largely centers on the quality of the offerings. Looking closer, the Food (7.5) and Ambience (7.6) both score well, reflecting positive comments about the taste and environment.
While Value (6.6) is considered average, Service (5.4) shows room for improvement, as highlighted by 95 negative observations, suggesting some inconsistencies in guest interactions.
What people like
- Delicious, well-made burgers
- Inviting, clean atmosphere
- Generally good value
What people don't like
- Inconsistent service quality
- Hidden service charges
- Challenging parking
If you’re seeking a satisfying burger and a comfortable spot, Hi-Way Burger & Fry is certainly worth considering. With a recommendation score of 7.6, it generally delivers on its core offerings, especially the food and atmosphere.
Just be prepared for potentially average service and some pricing nuances. For those prioritizing a quick, fuss-free meal with excellent food quality in a relaxed setting, this spot could be a good fit.
However, if seamless service and absolute value are your top priorities, you might find aspects of your visit less consistent.
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Verdict: Our expert take on Hi-Way Burger & Fry
Food (7.5 out of 10)
mentioned by 97% of the guests
When it comes to the food, this spot generally hits the mark with a 7.5 score and a solid 76.4% customer satisfaction. Many reports, totaling 233 positive out of 305 pieces of feedback, rave about the fantastic food quality, especially the awesome smash burgers on toasted sesame buns, and the perfectly balanced garlic fries. The homemade ranch and fresh, delicious ingredients also get high praise.
However, not all experiences were perfect, with 48 negative comments noting issues like paper-thin chicken in sandwiches, soggy or hard fries, and food arriving cold. Some also mentioned quality inconsistencies, such as mold on a bun or missing items, which can certainly put a damper on a meal.
Food
305
Reviews
76%
Satisfaction
48
negative
24
neutral
233
positive
Rating distribution
What people like
- Delicious smash burgers
- Crispy, seasoned fries
- Quality fresh ingredients
What people don't like
- Paper-thin chicken
- Cold, soggy food
- Quality inconsistencies
Often praised
- burgerIt seemed to be a popular place. While the burger tasted great, I would have liked more communication about my meal. Overall, I’d go again and try a different sandwich next time.
- friesMy experience at this restaurant was fantastic! It's a good neighborhood place offering a great selection of burgers, fried chicken sandwiches, hotdogs, shakes, and fries. The service was great, and the prices were reasonable.
- burgersMy cheeseburger was juicy, perfectly seasoned, and layered on a toasted bun, while the onion rings were crispy and golden without being greasy. It’s easily one of the top burgers in the city.
- foodOur food was cooked to order, which made everything fresher and delicious
- onion ringsI had a burger with one of the best buns I've ever tasted. The onion rings were so yummy! My daughters enjoyed their shakes as well.
- cheeseburgerMy cheeseburger was juicy, perfectly seasoned
- FoodFood:5
- double cheeseburgerCan you believe McDonald's DARES to charge $5 for one of their nasty burgers (I know, you only order the value menu)? I haven't eaten In N Out in forever, but it was something like $6 in 2019, so I bet it's like $7 something and it's about 2/3 as good as the Hi Way Double Cheeseburger. You want cheaper?
- bungood bun, to be fair
- garlic friesGot garlic fries with double smash burger, definitely amazing
Frequently criticized
- friesfries are mediocre, too thin, over cooked, seem stale
- foodfood doesn't taste as good
- burgersburgers somewhat bland
- fried chicken sandwichthe fried chicken sandwich, the chicken was paper thin
- milkshakeOrdered a milkshake which they also forgot to make
- onion ringsFries and onion rings were cold
- Beyond Burgerstwo Beyond Burgers for vegetarians and they decided to add bacon
- Chicago Dogmy Chicago Dog was a disappointment
- Mission burritosJust grab a Hi-Way fried chicken burger. These Mission burritos are disappointing and you know it. They charge too much and they laugh at your bad Spanish.
- baconadd bacon to my burgers so we couldn't even eat it
If you're craving a delicious smash burger with crispy fries and quality ingredients, this place is definitely worth a try. Just be aware that some experiences have reported inconsistencies, particularly with chicken sandwiches and food temperature, so manage your expectations.
Service (5.4 out of 10)
mentioned by 51% of the guests
When it comes to service, it seems you might get a mixed bag here! With an average score of 5.4 and customer satisfaction sitting at a mixed 43.5%, its clear there are some shining moments. Many guests rave about the friendly staff, quick and fast service, and attentive employees who make for a great experience, as seen in 30 positive remarks.
However, theres definitely room for improvement, with 33 negative comments highlighting issues like long waiting times, orders getting screwed up, and poor communication. Some even mentioned rude staff or a lack of basic customer care, suggesting that the in-shop service can sometimes be a real challenge.
Service
69
Reviews
43%
Satisfaction
33
negative
6
neutral
30
positive
Rating distribution
What people like
- Friendly, attentive staff
- Fast service
- Welcoming atmosphere
What people don't like
- Long wait times
- Incorrect orders
- Rude staff
Often praised
- staffThe staff was so friendly and fast
- ServiceService:5
- servicethe service is pretty good
- Wait timeNo wait
- attentive to detailso attentive to detail
- close byThe burgers and fries were good and reasonably priced. The space felt homey, making it a go-to spot when I want something simple, tasty, and close by. It's a reliable choice for a satisfying meal.
- customer serviceThe customer service was Amazing.
- employeesThe employees really looked liked they were happy to be at work.
- experiencemade our experience one to remember
- fast serviceMy experience at this restaurant was fantastic! I enjoyed the fantastic food and appreciated the fast service. They offer a gluten-free bun, which was perfect for my nut allergies.
Frequently criticized
- serviceThe milkshake was extra milky, and the burgers were somewhat bland. Additionally, the service takes a while because the cooks are the ones taking the orders.
- ordersour orders are always incorrect
- staffstaff doesn't listen well to your order
- closed earlyclosed early without wanting at 7:30 pm
- communicationIt seemed to be a popular place. While the burger tasted great, I would have liked more communication about my meal. Overall, I’d go again and try a different sandwich next time.
- cookscooks take the orders
- customer careit’s clear you sure as heck don’t care about customers injuring themselves
- customer serviceMy experience at Hi Way Burger was marked by feeling treated differently from the rest of the customers. This led to terrible customer service and values, which I attribute directly to the owner, Francisco. It's a shame to see such poor treatment nowadays.
- delivery orderstheir standard for delivery orders
- employeesEmployees don't wear gloves
So, should you go? If you're lucky, you might encounter some wonderfully friendly and efficient staff. But be prepared for the possibility of longer waits or order mix-ups, which could make your experience less than ideal.
Ambience (7.6 out of 10)
mentioned by 33% of the guests
The ambience here generally hits the mark, with a good score of 7.6 and customer satisfaction sitting at a good 73.3%. Many guests, 33 out of 45 comments, loved the spots cleanliness, perfect location, and fun throwback feeling. Reviewers frequently praised the homey space, great music, and comfortable seating, creating an amazing atmosphere and vibe.
However, its not entirely without its quirks, as 6 comments pointed out. Some found the bathroom wasn't so pretty, and parking can be a bit of a challenge. A few also noted that the kitchen noise from banging trays could be disruptive, impacting the overall atmosphere for some.
Ambience
45
Reviews
73%
Satisfaction
6
negative
6
neutral
33
positive
Rating distribution
What people like
- Clean and spotless
- Retro, fun vibe
- Great location
What people don't like
- Dirty bathroom
- Difficult parking
- Noisy kitchen
Often praised
- atmospheresitting down with a group of friends at the booth is such an amazing experience
- Atmosphereamazing atmosphere. I love the vintage look as well.
- booth seatingsitting down with a group of friends at the booth is such an amazing experience
- cleanThe restaurant itself is clean
- cleanlinessThis place was clean
- condiment sectionCondiment section completely stocked.
- corner tableI sat in corner table with big windows
- fun throwback feelingFun kinda throwback feeling.
- homey spacespace felt homey
- interiorFun interior
Frequently criticized
- ParkingParking:It gets busy
- Parking spaceSomewhat difficult to find parking
- atmospherethe way they bang the aluminum trays around, it’s almost as if they’re trying to make it noisy inside
- bathroomThe bathroom ain’t so pretty
- cleanlinessDirty
- parking spaceSomewhat difficult to find parking
If youre looking for a clean, retro-vibe spot with a great location and a lively atmosphere, this place is definitely worth checking out. Just be prepared for potentially tricky parking and dont expect a pristine bathroom experience. Overall, it's a solid choice for a fun meal out.
Value (6.6 out of 10)
mentioned by 26% of the guests
When it comes to value, many customers find themselves pleasantly surprised, with a solid 6.6 score indicating its generally an average experience. Folks often praise the reasonable price and affordable options, especially highlighting the kids meal as a great deal and offering bang for your buck. With 16 positive remarks out of 27 total, theres a good vibe about what you get for your money.
However, the customer satisfaction sits at a mixed 59.3%, showing theres room for improvement. Some diners felt the high prices werent always justified, especially noting an unmentioned service charge and that the Beyond Meat option could be pricier. These concerns, appearing in 8 negative comments, suggest that while value is often good, it can sometimes miss the mark.
Value
27
Reviews
59%
Satisfaction
8
negative
3
neutral
16
positive
Rating distribution
What people like
- Reasonable price
- Affordable options
- Great kids meal
What people don't like
- High prices
- Hidden service charge
- Pricier Beyond Meat
Often praised
- priceDouble cheeseburger with bacon and onion rings about $25, worth it
- pricesThe prices are also justified
- BOGO deal on Uber Eatsthere bogo on uber eats
- Great priceGreat price for the quality of the food
- affordableMy first time in San Francisco and at Hi-way Burger & Fry was absolutely good and affordable. My husband and I split and shared one double cheeseburger meal along with their delicious Garlic fries.
- bang for your buckIt's the best burger spot near the mission, and I used to eat here at least once a week. It offers probably the best bang for your buck price wise when it comes to burgers and fries. The staff is wonderful, and all the condiments are available for you to use.
- best dealthe best deal in Noe
- kids mealThe kids meal is a great deal
- reasonable priceat a reasonable price
- reasonably pricedMy experience at this restaurant was great for a simple, tasty meal. The burgers and fries were good and reasonably priced. The space felt homey, making it a go-to spot when I want something simple, tasty, and close by.
Frequently criticized
- priceNot worth the $30 they charged us
- $24definitely not worth the $24
- Beyond Meat optionBeyond Meat option costs more than its meaty counterpart
- fried chicken clubI thought that Flippin Burger did the best chicken burger by value, but then I had Hi-Way Burger's fried chicken sandwich. It was a good deal more expensive, $14 for the fried chicken club, but it had 2 strips of good bacon, sauce, fixings, and my chicken sandwich brain is broken. Is Hi-Way better?
- payment screenpayment screen asks you what % tip you’d like to leave. Kind of shady to slide in a double tip
- pricesMy experience at this restaurant was honestly just average, especially considering the damn high prices. The milkshake was extra milky, and the burgers were somewhat bland.
- service chargeautomatic 8% service charge (if you are eating in) that isn’t mentioned anywhere
If youre looking for a decent meal that wont break the bank, especially with deals like the kids meal or BOGO offers, this spot can be a real winner. Just keep an eye out for potential extra charges and higher prices on certain items, as that's where some diners felt a bit let down.
How are the prices at Hi-Way Burger & Fry?
You’re looking at roughly 21 per person – reported by 86 diners. That puts it in the $21–$30 category. For a Hamburger Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average lands in the $21–$30 bracket, its worth noting that most diners actually spend a bit less, with the majority of prices clustering in the $11–$20 range. So, while the average is 21, youll find plenty of options below that too!
Here’s a quick look at what guests spend per person, based on the latest 86 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing here feels pretty fair for a Hamburger Restaurant, especially considering its in San Francisco. Youve got options whether you want to keep it budget-friendly or treat yourself a little.
Customer Reviews: what people think about Hi-Way Burger & Fry
Price per Person
- $21–$30
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Moderate
9
Massive Burger, Friendly Service, Great Experience
My experience at this restaurant was fantastic! I ordered the cheeseburger, Coke, and a strawberry milkshake. The hamburger was massive, so much so that I didn't need to eat again for 24 hours.
The milkshake was incredibly fresh and creamy, and I appreciated the free refills on Coke. The staff was exceptionally friendly and fast. I enjoyed sitting at a corner table with big windows, which offered a great view of people passing by.
The prices were normal for what you get. It's a true classic American food place.
- cheeseburger9
- strawberry milkshake10
- Coke8
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
10
Best Smash Burger Ever!
This was my first visit to this restaurant, and it certainly won't be my last! I will definitely be back. They serve the best smash burger ever, perfectly nestled in toasted sesame buns.
The garlic fries are balanced, and the onion rings are incredibly crispy. Everything was so delicious! The staff were very welcoming and genuinely nice, warm people.
I highly recommend this place to anyone who loves burgers and delicious food.
- smash burger10
- sesame buns9
- garlic fries8
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
9
Classic Smash Burger Perfection!
My experience at this restaurant was excellent. I tried the classic smash burger and it was amazing, especially with their ranch. The garlic fries were also a great choice.
The interior is fun, the food is fresh, and they are open late. I wish them much success!
- smash burger10
- garlic fries9
- ranch9
Visit Type
- Food Exploration
Service Type
- Dine-in
6
Chicago Dog Disappointment
My experience at this restaurant was a mixed bag. While the atmosphere was rated a 5, suggesting a pleasant environment, the food and service both received a 3. Specifically, my Chicago Dog was a disappointment.
I'm unsure if it was an off day or if I should have ordered something else, but the dish did not meet my expectations.
- atmosphere10
- food6
- service6
- Chicago Dog3
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Lunch
9
Pleasantly Surprised by Burger and Special Sauce!
I stumbled into this restaurant on a random day and was pleasantly surprised by everything. My experience included an excellent burger and fries. The special sauce on the burger was truly out of this world.
- burger9
- fries8
- special sauce10
What Hi-Way Burger & Fry offers
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Wine
- Beer
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Dessert
Service Options
- Onsite services
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Parking
- Usually somewhat difficult to find a space
- Free street parking
- Paid street parking
Atmosphere
- Casual
FAQs
What dining options are available at Hi-Way Burger & Fry?
At Hi-Way Burger & Fry, you can enjoy a variety of dining options throughout the day. They offer both lunch and dinner services, with comfortable seating available. Don’t forget to save room for dessert to complete your meal.
Is Hi-Way Burger & Fry suitable for families with kids?
Absolutely! Hi-Way Burger & Fry is considered good for kids, making it a family-friendly destination. They provide a dedicated kids’ menu with appealing options and also offer high chairs for the little ones’ comfort.
How does Hi-Way Burger & Fry generally perform?
Hi-Way Burger & Fry holds a 7.1 score, indicating a good overall experience. Its Food (7.5) and Ambience (7.6) are strong, while Value (6.6) and Service (5.4) are more average.
What do customers appreciate most about the food?
Many customers praise the juicy burgers, well-seasoned and served on good buns. The onion rings and garlic fries also receive positive remarks for their taste and quality.
Are there any common issues customers encounter?
Some patrons have noted inconsistent service, including order inaccuracies and slower wait times. Additionally, finding parking can sometimes be a challenge, and some pricing practices have been questioned.