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oChef » Henry’s Hunan – San Francisco
Henry's Hunan - San Francisco
Photo from Henry’s Hunan
Henry's Hunan at a glance
San Francisco Transbay
- 🥡 Chinese Restaurant
$$
Price per Person $31–$40
mentioned by 89 of the guests
#1748 out of 2403 places to eat in San Francisco
#157 Chinese Restaurant out of 276 in San Francisco
Good
6.9 out of 10
Food
Service
Ambience
Value
444
Reviews
66.9%
Satisfaction
Often praised
- Authentic Food
- Friendly Staff
- Good Ambiance
Frequently criticized
- Inconsistent Service
- Hidden Charges
- Tough Parking
The restaurant Henry’s Hunan is a beloved Chinese Restaurant nestled in the vibrant Transbay neighborhood of San Francisco. You’ll find a casual atmosphere perfect for a quick bite or a relaxed meal.
Whether you’re craving authentic Hunan flavors for lunch or dinner, this spot offers a welcoming experience. With options for dine-in, takeout, and delivery, enjoying their delicious cuisine is always convenient.
Overview: Introducting Henry's Hunan
Henry’s Hunan offers a culinary journey where the delicious and authentic Hunan food often takes center stage, leaving many diners satisfied with their flavorful experience. The attentive and friendly staff also contribute positively, ensuring a generally pleasant visit for many.
However, some experiences at Henry’s Hunan are marred by concerns over inadequate service, with reports of long waits and communication issues. Additionally, some find the pricing to be too pricey or encounter unexpected charges, which can detract from the overall value.
Good
6.9
out of 10
444
Reviews
66.9%
Satisfaction
116
negative
31
neutral
297
positive
Henry’s Hunan holds a respectable 6.9 out of 10, indicating an average to good dining experience overall. Customer satisfaction stands at 66.9%, suggesting a mixed but generally positive reception among diners.
This assessment is drawn from a substantial 444 customer observations, with 297 positive remarks outweighing 116 negative ones. Looking closer at the specifics, the Food (7.8) is a clear highlight, frequently described as delicious and authentic.
The Ambience (7.3) also contributes positively, often noted for its pleasant atmosphere. However, Service (5.2) and Value (4.4) are areas where experiences are more varied, reflecting an average performance in these aspects.
What people like
- Authentic Hunan Food
- Friendly Staff
- Pleasant Ambiance
What people don't like
- Inconsistent Service
- Hidden Charges
- Parking Difficulty
If you’re seeking a place primarily for its cuisine, Henry’s Hunan is worth considering, especially for its well-regarded food. With a recommendation score of 7.3, it suggests that many find the overall experience to be quite satisfactory despite some noted inconsistencies.
However, be prepared for potentially varied service experiences and keep an eye on your bill for any unexpected charges. While the food often shines, these practical considerations might influence your visit, particularly if a smooth, value-driven experience is your top priority.
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Verdict: Our expert take on Henry's Hunan
Food (7.8 out of 10)
mentioned by 92% of the guests
Alright, lets talk about the food! Based on a solid 216 positive remarks out of 276 total, it seems like your taste buds are in for a treat. Many diners rave about the authentic Chinese cuisine, especially the Hunan food and spicy signature dishes, often highlighting the generous portions.
With a customer satisfaction of 78.3% and a score of 7.8, the food here is definitely hitting the mark. However, its not all perfect. A smaller number of 42 negative comments point to occasional concerns about overall food quality, with some dishes described as overly salty or even bland.
A few experiences also mentioned issues with certain ingredients, suggesting some inconsistency in execution.
Food
276
Reviews
78%
Satisfaction
42
negative
18
neutral
216
positive
Rating distribution
What people like
- Authentic Chinese flavors
- Bold, spicy dishes
- Generous portions
What people don't like
- Inconsistent food quality
- Salty or bland dishes
Often praised
- foodMy experience at this restaurant was 100% good. The staff were great, the food was delicious, and I really appreciated the art and culture incorporated into the atmosphere. The prices were also very reasonable, making this potentially my new favorite Chinese food restaurant!
- FoodFood was fresh and tasty
- Chinese foodI was eager to rediscover the flavors I remembered and loved, and I was not disappointed. The food was excellent and delicious, marking a happy return to the really authentic Chinese food that I recall fondly.
- Hunan foodmost authentic Hunan food in San Francisco
- spicy foodIf you love spicy, this is the restaurant you must try!!
- Chinese menuThe Chinese menu has all the good stuff
- dumplingsthe dumplings taste like they were made fully by hand
- portionsportions are perfect for sharing
- Hunan cuisinemost authentic Hunan cuisine in the US
- Mongolian beefdishes included Mongolian beef
Frequently criticized
- foodAs someone born and raised in Hunan, my experience at this restaurant was that the food had nothing to do with Hunan at all. The food was not authentic.
- dishesThe duck and pork were extraordinarily tough to eat, a factor that suggested they might not have been fresh. Properly cooked, these dishes should have been tender and flavorful, but instead, I was presented with dishes that did not meet basic culinary standards. In response to this, I requested to return the harder dish of the two - a modest request in light of the quality of the food.
- duck and porkHowever, to my dismay, the quality of these dishes was severely lacking. The duck and pork were extraordinarily tough to eat, a factor that suggested they might not have been fresh. Properly cooked, these dishes should have been tender and flavorful, but instead, I was presented with dishes that did not meet basic culinary standards.
- food qualityincredibly disappointing food quality
- sauceThe sauce was 'off'... It messed up the experience.
- American Chinese foodnot contaminated by fake American Chinese food
- Americanized itemsMake sure to ask for the Chinese menu, and definitely get the frog and the noodles. The low reviews seem to be from people ordering Americanized items off the English menu (ie kung pao chicken, lo mein, etc).
- Chow Meinchow mein was cold
- Everything in this pictureEverything in this picture was 3/10 to 6/10
- Kung Pao ShrimpKung Pao Shrimp was more like a Kung Pao Bell Peppers with a small side of shrimpy grizzle
If youre seeking authentic, flavorful Hunan and Chinese American cuisine with generous portions, this spot is generally a great bet. While there might be occasional inconsistencies in taste or quality, the overwhelmingly positive feedback suggests its definitely worth a try for a satisfying meal.
Service (5.2 out of 10)
mentioned by 64% of the guests
Alright, lets dive into the service here! Based on 92 customer remarks, its a bit of a mixed bag, with a score of 5.2 and customer satisfaction sitting at 45.7%. Many diners, in their 42 positive comments, highlighted the attentive and friendly staff, praising the great service and often noting fast service.
It seems the team can really shine, making for a pleasant experience. However, there's certainly room for improvement. The 46 negative comments frequently pointed to issues like excessive waiting time, generally slow service, and sometimes poor communication.
Some guests experienced long wait times and felt the customer service was underwhelming, indicating inconsistencies in their approach.
Service
92
Reviews
45%
Satisfaction
46
negative
4
neutral
42
positive
Rating distribution
What people like
- Friendly, attentive staff
- Fast service
- Accommodating requests
What people don't like
- Long wait times
- Slow service
- Poor communication
Often praised
- serviceI ordered the cabbage and pork belly chili, which was very delicious. The service was great, and there was plenty of food. The prices were also reasonable, making it a great value for money.
- staffThe staff were amazing—friendly, attentive, and helpful
- ServiceService was fast and friendly
- Chinese restaurantscomparing to most other Chinese restaurants
- Customer serviceCustomer service good
- EveryoneEveryone was very sweet
- attentive and friendlyThe service was attentive and friendly
- bossThe boss was friendly
- cozy and helpfulThe service is great compared to many other Chinese restaurants in the Bay Area. While not Michelin-level, the service is cozy and helpful.
- dishesfast to get all dishes
Frequently criticized
- serviceIn response to this, I requested to return the harder dish of the two - a modest request in light of the quality of the food. I was stunned when my request was denied, a clear example of inadequate service and disregard for customer satisfaction. Every customer's experience matters, and in this case, I felt my concerns were dismissed.
- waiting timeToday, I called to place a to-go order, and the lady on the phone told me it would be at least 30 minutes. Understanding that they might be busy, I patiently waited for 50 minutes to pick up my order. When I arrived, the lady at the cashier informed me that it would take much longer because there is a conference at the Moscone Center today, and they have many customers from there dining in.
- serving timethey stop serving at 3:00
- CommunicationCommunication is non-existent.
- another customer's billmistakenly gave me another customer's bill
- checkout experiencevery unpleasant checkout experience
- complaintsshut down complaints
- customer servicethe underwhelming customer service
- experienceNever had worst experience
- hoursHours aren’t accurate.
If you're considering a visit, be aware that the service can be a bit hit-or-miss. While you might encounter friendly and efficient staff, prepare for potential delays or communication challenges, especially during peak hours.
Ambience (7.3 out of 10)
mentioned by 33% of the guests
The ambience here generally hits a good note, with a solid score of 7.3 indicating a positive experience for many. Guests frequently praise the atmosphere , cleanliness , and the art and culture woven into the interior . With 27 positive remarks out of 39 total, many found it a nice spot with ample seating and even unique features like a revolving table or a huge open kitchen .
However, customer satisfaction sits at a mixed 69.2%, suggesting there's room for improvement for some. A few of the 5 negative comments pointed to the environment or felt the inside needed a big upgrade . While not directly ambience, parking in the neighborhood was also noted as tough, impacting the overall experience for a few patrons.
Ambience
39
Reviews
69%
Satisfaction
5
negative
7
neutral
27
positive
Rating distribution
What people like
- Great atmosphere
- Cleanliness praised
- Unique space features
What people don't like
- Interior needs upgrade
- Parking can be tough
Often praised
- atmosphereI especially loved that the portions were perfect for sharing with the table. The recommendation for vegetarians was highly recommended, and the overall atmosphere was enjoyable.
- AtmosphereAtmosphere:5
- placedelighted with the place
- spaceupscale Chinatown type of space
- CleanlinessVery clean
- ambianceThe ambiance was pleasant and welcoming
- ample seatingthere's usually ample seating
- artMy experience at this restaurant was 100% good. The staff were great, the food was delicious, and I really appreciated the art and culture incorporated into the atmosphere. The prices were also very reasonable, making this potentially my new favorite Chinese food restaurant!
- big groupwork well for a big group
- cultureMy experience at this restaurant was 100% good. The staff were great, the food was delicious, and I really appreciated the art and culture incorporated into the atmosphere. The prices were also very reasonable, making this potentially my new favorite Chinese food restaurant!
Frequently criticized
- ParkingParking is tough in this neighborhood
- atmosphereatmosphere:2
- environmentfilthy environment
- insideon the inside it does need a big upgrade
- reviewsshocked that this place got such good reviews
If you're looking for a place with a generally pleasant vibe and unique touches, this spot could be a great fit. Just be aware that while many enjoy the atmosphere, a few find the interior could use an update, and parking might be a challenge.
Value (4.4 out of 10)
mentioned by 23% of the guests
When it comes to value, some diners have found pleasant surprises, praising the prices as reasonable and offering great value for money, especially considering portion sizes. With 12 positive remarks out of 37 total, theres a definite upside for those who hit the sweet spot. The overall score for value is an average 4.4, suggesting its not all bad news on the cost front.
However, the customer satisfaction for value is a poor 32.4%, indicating significant concerns. A substantial 23 negative comments highlight issues like being too pricey or expensive for quality. Many were frustrated by mandatory tips, service fees, and cash only payment methods, leading to non-transparent billing and unexpected charges that caused sticker shock for some.
Value
37
Reviews
32%
Satisfaction
23
negative
2
neutral
12
positive
Rating distribution
What people like
- Reasonable prices
- Great value
- Good portion sizes
What people don't like
- Too pricey
- Mandatory service fee
- Non-transparent billing
Often praised
- pricesThe staff were great, the food was delicious, and I really appreciated the art and culture incorporated into the atmosphere. The prices were also very reasonable, making this potentially my new favorite Chinese food restaurant! 😍
- priceMy experience at this small little place was marked by super great food and fast service. I was so happy to find decent price Chinese food close to the shops and well served. While the food itself is good, I will make a note that on the inside it does need a big upgrade.
- pricingthe pricing very reasonable
- reasonable pricesreasonable prices
- valuegreat value
Frequently criticized
- pricetoo pricey, way higher than the $10-20 indicated
- additional chargeadditional $10.08 was charged without my knowledge
- bill amountmy bank account was charged $70.91
- billing practicefind this practice very dishonest
- cash onlyCash only
- charged for bothbrought one anyways and charged us for both
- charged for morecharged for more than 18 % service fee
- discounta $4 discount (on $20+ dishes)
- expensive for qualityway too expensive for the quality of food
- induce chargesunacceptable to induce charges without the customer's knowledge
This spot offers a mixed bag on value; while some find reasonable prices and great value, others encounter too pricey dishes and unexpected service fees. If you're considering a visit, be mindful of potential extra charges and payment methods to avoid disappointment.
How are the prices at Henry's Hunan?
You’re looking at roughly 36 per person – reported by 89 diners. That puts it in the $31–$40 category. For a Chinese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what everyone spends, prices are quite spread out. While the average is 36, many guests find options in the more budget-friendly 11 – 30 $ range. On the flip side, a good number of diners also enjoy more premium choices, spending $41–$50 or even more.
It’s a diverse mix!
This chart shows what people usually spend per person, using the 89 most recent reviews.
See how this restaurant’s value stacks up against similar spots in San Francisco.
For a Chinese Restaurant in San Francisco, we think the pricing feels quite fair. With options ranging from more budget-friendly to higher-end experiences, it offers something for different tastes and wallets. Its a good spot if youre looking for quality without necessarily breaking the bank, but also have the option to splurge a little.
Customer Reviews: what people think about Henry's Hunan
Price per Person
- $41–$50
Visit Type
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
9
Delicious Kung Pao and Friendly Service
My experience at the restaurant was very pleasant. I visited on a weekday evening around 6 PM when it wasn't too crowded. The ambiance was lovely and welcoming, and the staff were consistently friendly throughout our meal.
We started with the egg rolls, which were perfectly crisp and flavorful. The highlight of the meal was the Kung Pao chicken; it was perfectly spicy and undoubtedly the best dish. The shrimp and chicken combo fried rice and the chow mein noodles were also tasty and satisfying.
Overall, it's a nice spot for a relaxed and delicious meal.
- ambiance8
- staff9
- egg rolls8
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
Noise Level
- Moderate
7
Delicious Food, Slow Service
My experience at the restaurant was a mix of great food and slow service. While the service was a bit slow, the food was delicious and authentic, according to my friends. I particularly enjoyed the beer duck, chicken soup, and fish.
- food10
- beer duck10
- chicken soup10
- service4
Price per Person
- $91–$100
Visit Type
- Food Exploration
Service Type
- Dine-in
3
Mediocre Food, Good Service
My experience at this restaurant was disappointing, especially considering the food quality. I expected dishes to cost around $9. 99, but the food itself was mediocre, rating between 3/10 and 6/10.
The service, however, was good. I'm shocked this place received such positive reviews. The food quality was not up to par with my expectations for the price.
- Service5
- food quality3
- food2
- reviews2
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Authentic Hunan Spicy Food
My experience at this restaurant was fantastic, especially if you enjoy spicy food. If you can't handle spice, this is definitely not the place for you. The taste is very close to authentic Hunan local cuisine.
Among all the places I've tried across North America, this ranks in my top 3 for Hunan-style spicy food. I highly recommend it. The service was good, and the food was exceptionally good, especially after a long flight.
I highly recommend the noodle dish shown in the picture.
- spicy food9
- Hunan local taste9
- food10
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
9
Generous Portions, Tasty Food, Affordable Prices
My experience at this restaurant was very positive. I ordered Steamed rice, Kung Pao chicken, Curry chicken, Vegetable chow mein, and Vegetable fried rice. The portions were generous, the food was tasty, and the prices were affordable.
I highly recommend this place, especially for vegetarians as they have a dedicated menu or section.
- portions9
- food9
- prices9
What Henry's Hunan offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Alcohol
- Vegan options
- Wine
- Beer
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Table service
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Paid parking lot
- Usually difficult to find a space
- Paid parking garage
- Paid street parking
Atmosphere
- Casual
FAQs
What are the parking options available when visiting Henry's Hunan Restaurant?
When you plan your visit to Henry’s Hunan Restaurant, be aware that parking can sometimes be challenging. You’ll find paid parking lots, paid parking garages, and paid street parking available in the area. It’s often difficult to find a space, so planning ahead is recommended.
Is Henry's Hunan Restaurant suitable for families with children, and what amenities are offered?
Absolutely! Henry’s Hunan Restaurant is considered good for kids, making it a great choice for family dining. You’ll find high chairs available to ensure even the youngest diners are comfortable during your meal. It’s a welcoming spot for all ages.
How does Henry's Hunan generally perform according to customer feedback?
Henry’s Hunan receives an overall score of **6.9**. Customers particularly appreciate the **Food** (7.8) and **Ambience** (7.3), while **Service** (5.2) and **Value** (4.4) are perceived as average.
What are the main positive aspects customers highlight about Henry's Hunan?
Many customers praise the **delicious** and **authentic Hunan food**, often noting generous portions. The staff are frequently described as **attentive and friendly**, contributing to a pleasant atmosphere.
What common issues or concerns do customers report at Henry's Hunan?
Some customers have experienced **inadequate service**, including long waiting times and communication problems. There are also concerns regarding pricing, with some finding it **too pricey** or encountering unexpected charges.