Accessibility
- Wheelchair accessible seating
oChef » Grand Hot Pot – San Francisco
Grand Hot Pot - San Francisco
Photo from Grand Hot Pot
Grand Hot Pot at a glance
San Francisco Richmond District
- 🥡 Chinese Restaurant
$$
Price per Person $41–$50
mentioned by 49 of the guests
#1912 out of 2403 places to eat in San Francisco
#198 Chinese Restaurant out of 276 in San Francisco
Good
6.6 out of 10
Food
Service
Ambience
Value
357
Reviews
64.7%
Satisfaction
Often praised
- Budget-friendly
- Fun experience
Frequently criticized
- Hygiene issues
- Service lapses
The restaurant Grand Hot Pot is a welcoming Chinese restaurant nestled in San Francisco’s vibrant Richmond District. You can look forward to a cozy and casual atmosphere, perfect for enjoying delicious hot pot and other Chinese specialties.
It’s an ideal spot if you’re searching for late-night food options, offering a relaxed setting where you can unwind and savor your meal.
Overview: Introducting Grand Hot Pot
Grand Hot Pot offers a lively experience, often praised for its unique combination of hot pot and karaoke. Many appreciate the upbeat atmosphere and efficient service, making it a popular choice for group outings.
However, some concerns about cleanliness and the condiment bar have been noted by patrons. While the all-you-can-eat concept provides significant value, occasional inconsistencies in service and issues with food flavor have been mentioned.
This creates a mixed impression, balancing enjoyable aspects with areas that could see improvement.
Good
6.6
out of 10
357
Reviews
64.7%
Satisfaction
106
negative
20
neutral
231
positive
Grand Hot Pot holds an overall score of 6.6, placing it in the average category, with customer satisfaction at a mixed 64.7%. This indicates a generally acceptable experience, though not consistently outstanding.
The restaurant garnered 357 opinions, with 231 positive remarks balancing 106 negative ones, suggesting a noticeable split in customer experiences. Digging deeper, Food (7.6) and Value (7.5) stand out as strong points, frequently receiving praise for flavorful broths and affordable all-you-can-eat options.
However, Service (5.3) and Ambience (5.0) are perceived as more average. While service is often described as efficient, some guests noted issues with forgotten items, and the atmosphere, despite the fun karaoke, sometimes drew criticism for cleanliness.
What people like
- All-you-can-eat value
- Flavorful hot pot
- Karaoke entertainment
What people don't like
- Hygiene concerns
- Service inconsistencies
- Bland food/broth
With a recommendation score of 6.9, Grand Hot Pot presents a compelling option for those prioritizing value and a lively atmosphere. If you’re seeking an affordable all-you-can-eat hot pot experience coupled with karaoke, this spot could be a good fit for a fun outing.
However, be mindful of potential inconsistencies in service and some reported hygiene issues, particularly around the condiment area. While the food generally satisfies, managing expectations regarding overall cleanliness and service attentiveness will help ensure a more enjoyable visit.
Similar Restaurants in San Francisco
- Chinese Restaurant
9
out of 10
out of 10
221
94.1%
- $$
- Richmond District
- Food
- Service
- Ambience
- Chinese Restaurant
8.9
out of 10
out of 10
285
95.4%
- $$
- Outer Richmond
- Food
- Service
- Ambience
- Chinese Restaurant
8.9
out of 10
out of 10
286
93.7%
- $$
- Seacliff
- Food
- Service
- Ambience
- Chinese Restaurant
8.8
out of 10
out of 10
269
91.4%
- $$
- Jordan Park
- Food
- Service
- Ambience
- Chinese Restaurant
8.8
out of 10
out of 10
480
91.3%
- $$
- Transbay
- Food
- Service
- Ambience
- Chinese Restaurant
8.7
out of 10
out of 10
77
90.9%
- $$
- Sunset District
- Food
- Service
- Ambience
Verdict: Our expert take on Grand Hot Pot
Food (7.6 out of 10)
mentioned by 92% of the guests
When it comes to the food, this spot generally hits the mark! With a solid score of 7.6 and customer satisfaction at a good 78.6%, its clear many are happy. Out of 173 comments, a whopping 136 praise the all-you-can-eat hot pot, fresh foods, and variety of sauces, noting delicious meats, flavorful broths, and excellent appetizers.
However, not everyone is completely thrilled, with 27 critical comments. Some found the hot pot base bland or watered down broth, and others were disappointed by the sauces or ice cream. A few even mentioned concerns about overall food flavor' and hygiene, suggesting some inconsistencies.
Food
173
Reviews
78%
Satisfaction
27
negative
10
neutral
136
positive
Rating distribution
What people like
- All-you-can-eat hot pot
- Fresh meats, vegetables
- Flavorful broths
What people don't like
- Bland hot pot base
- Watered down sauces
- Inconsistent food flavor
Often praised
- foodMy experience at this restaurant was pretty good. It's an all-you-can-eat hot pot place in SF where the food is decent and the lunch price is $25. 99.
- hot potgot to do karaoke and hot pot which was so so fun
- brothsThe broths we're very flavorful.
- drinksMy experience at this restaurant was marked by generous portion sizes, allowing for a satisfying meal. A convenient self-serve fridge offers a variety of drinks like Coke, Diet Coke, Sprite, chrysanthemum tea, herbal tea, Hawaiian apple juice, Hawaiian Guava juice, and grass jelly. I tend to overeat here, so it's wise to order wisely.
- hotpotMy experience at this restaurant was fantastic! It's hands down the best hotpot in town, offering excellent value for money. The appetizers were good, and the broths were fire.
- all you can drinkdinner is all you can drink
- all you can eatI got all you can eat
- all-you-can-drinkMy experience at the restaurant was fantastic, offering a delicious all-you-can-eat, all-you-can-drink hot pot experience for around $30. They also have a cheaper lunch special.
- appetizersThe appetizers were good
- beersake, beer, and private karaoke rooms
Frequently criticized
- foodMy experience at this restaurant was horrible. The food was bad, the atmosphere was bad, and the service was marginal. To top it off, they are charging $33 for all you can eat, with children at $20.
- hot pot baseThe hot pot base was the blandest I've ever had
- ice creamThen I decided to just have some ice cream. That was a bad idea too.
- broththe broth was disgusting not even passable
- choicesless choices. not good for a old lady
- dip sauceMy experience at this restaurant was the worst I have ever seen. Upon arrival, we noticed dead flies in the dip sauce on every table. When we requested unopened sauce, the waiters refused, forcing us to eat hot pot without it, which was unacceptable.
- food flavorthe food just lacked flavor
- food poisoningA couple of years ago, this place was great. However, someone in my family is still suffering from major food poisoning, and it has been several days now. We suspect it's from the open jars of condiments lying around on every table, which is super unhygienic, especially during Covid.
- food receivedfood that I was charged and never received
- good drinkwasted of a good drink
If you're looking for a generous all-you-can-eat hot pot experience with plenty of fresh options, this place is definitely worth a try. Just be mindful that some have found the broths and sauces to be a bit inconsistent.
Service (5.3 out of 10)
mentioned by 58% of the guests
When it comes to service, this spot presents a bit of a mixed bag, with a score of 5.3 and customer satisfaction at 47.7%. Many guests have praised the speed and efficiency, noting how quickly food arrived and the overall smooth ordering process. The staff often receives compliments for being attentive, professional, and kind, with some even highlighting their friendly demeanor and willingness to help.
However, the service experience isn't always smooth sailing. A significant number of patrons, based on 32 negative remarks, have encountered issues like rude staff, slow service, and long waiting times. Poor communication from waiters, an unhelpful attitude from employees, and forgotten or inaccurate orders are also frequently mentioned, leading to a less-than-ideal dining experience for some.
Service
65
Reviews
47%
Satisfaction
32
negative
2
neutral
31
positive
Rating distribution
What people like
- Fast, efficient service
- Attentive, kind staff
- Efficient ordering process
What people don't like
- Rude, unhelpful staff
- Slow service
- Forgotten orders
Often praised
- serviceThe service is incredibly fast, and efficient.
- staffAttentive staff. Makes you feel as if you if we’re not in a pandemic.
- ServiceService is good as well
- Q Code readerneed a Q Code reader to order, super efficient
- attentivenessthe service and attentiveness was pretty good
- extra foodThey always brought us extra food when we asked
- food deliverytried to deliver food quickly
- ordering processIt's the Real Authentic Chinese place, evident by the local patrons. To order, you'll need a Q Code reader, which makes the process super efficient. The food was Fast and the Medium Spicy option was indeed hot 🌶.
- pace of mealThey don't rush you.
- professionalare professional about their work
Frequently criticized
- serviceThe staff was very kind, and the food was good. However, the service fell a bit short. Many things we ordered were never brought, and it wasn't really addressed well when we brought it up.
- waiterthe waiter cannot explain in more detail
- waiting timetook them about 1 hour to serve
- attitude of employeesattitude of every employee in this restaurant is awful
- closing timekicked out because the server locked the doors and left
- communicatenot good to communicate. When I ask something, he just want me to rush and order.
- forgotten itemsthey forget to bring out what's on the paper
- hourschanged their hours without change the hours on menu
- leftoverswe had some leftovers, and they said we couldn't take them with us.
- order inaccuraciesyou might not get what you ordered
If you prioritize speed and efficiency, you might find the service here quite satisfactory. However, be prepared for a potentially inconsistent experience, as issues with staff attitude and order accuracy could dampen your visit. Its a bit of a gamble on whether youll get the good or the not-so-good side of their service.
Ambience (5 out of 10)
mentioned by 62% of the guests
The ambience here presents a bit of a mixed picture, scoring an average 5 with customer satisfaction at a mixed 41.6%. Out of 77 total opinions, 32 were positive, often praising the fun atmosphere, private karaoke rooms, and clean, modern style. Many appreciated the booths and found it a great spot for large groups and birthday dinners.
However, 40 opinions highlighted significant concerns. Recurring issues included unsanitary conditions, dirty tables, and an unappetizing smell. Some described the interior as cold, spartan, or generally ran down, with overall cleanliness being a frequent dealbreaker for many.
Ambience
77
Reviews
41%
Satisfaction
40
negative
5
neutral
32
positive
Rating distribution
What people like
- Private karaoke rooms
- Great for groups
- Upbeat atmosphere
What people don't like
- Unsanitary conditions
- Dirty tables/utensils
- Cold interior
Often praised
- atmosphereOverall a great spot to eat with upbeat atmosphere.
- karaokegot to do karaoke and hot pot which was so so fun
- AtmosphereAtmosphere:4
- KaraokeAND Karaoke?!
- Kareokelet the Kareoke
- birthday dinnersbirthday dinners especially
- boothsThe booths are set up well
- brighterhow it is brighter than the old location
- clean and modern styleIt's clean and modern style.
- conceptInteresting concept of karaoke and hotpot
Frequently criticized
- atmosphereMy experience at this restaurant was horrible. The food was bad, the atmosphere was bad, and the service was marginal. To top it off, they are charging $33 for all you can eat, with children at $20.
- unsanitaryThe only positive was the server, who was extremely kind and lovely. Overall, the place is not cheap, unsanitary, and the food is dreadful. 😖 We won’t be coming back again.
- Mandarin song choicesMandarin Song choices were not the most updated
- bathroomsbathrooms… 🤢
- cleanlinessDirty
- clutterthere were so many clutter
- condiment barThere is no condiment bar
- condimentsCondiments in open sticky jars
- dead fliesMy experience at this restaurant was the worst I have ever seen. Upon arrival, we noticed dead flies in the dip sauce on every table. When we requested unopened sauce, the waiters refused, forcing us to eat hot pot without it, which was unacceptable.
- decordon’t care the deco too much
If you're seeking a lively spot for a large group or a private karaoke experience, this place could be a fun choice. Just be aware that you might encounter some cleanliness issues and a less-than-pristine overall environment.
Value (7.5 out of 10)
mentioned by 43% of the guests
When it comes to value, this spot generally hits the mark, earning a 7.5 score. With a solid 76.2% customer satisfaction, its clear many diners feel they get their moneys worth. Out of 42 comments, a strong 32 highlight the great price, all you can eat options, and overall affordable experience, often calling it a wonderful value.
However, not everyone agrees, with 7 comments noting concerns. Some found the overpriced food a bit much, while others were surprised by convenience fees or service fees that added to the final bill, making it feel a little expensive compared to expectations.
Value
42
Reviews
76%
Satisfaction
7
negative
3
neutral
32
positive
Rating distribution
What people like
- Affordable all-you-can-eat
- Excellent value for money
- Reasonably priced options
What people don't like
- Unexpected convenience fees
- Unavoidable service fees
- Some find it expensive
Often praised
- priceWhat was my experience at the restaurant? It was an all-you-can-eat, drink, and sing karaoke experience for under $50! 🖐️ The food was pretty good and the song selection was decent as well.
- all you can eatAll you can eat and all you can drink for $45 each
- valueMy experience at this restaurant was centered around its very cheap all-you-can-eat & drink & sing hotpot/karaoke offering. While the service is lacking, the overall experience was defined by its really cheap and good value proposition.
- $35/personall for $35/person
- AYCE dinnerdinner is $28.99
- AYCE lunchAYCE lunch is $21.99
- affordableit is pretty affordable
- all-you-can-eat with drinksAyce with drinks for less than $22
- amazing priceGrand Hot Pot has been our go-to hot pot place in the city for years. Pre-pandemic, we would visit weekly for their great flavors and amazing price. Now that I no longer live in the city, I'm glad to visit whenever I can.
- dinnerThe food was consistently very good. It's an all-you-can-eat/drink concept, which is fantastic, and the price is truly great, only $29 for dinner. If you leave hungry, it's certainly your own fault!
Frequently criticized
- all you can eatthey want $33 for all you can eat
- bill and tipsmade us pay our bill and tips before we finish
- child pricechild $20
- convenience feecharge a 3% convenience fee for using credit card
- overpriced foodover price food that I was charged
- priceA little expensive compared to before
- service feethe 15% unavoidable service fee is quite a lot for the provided service.
If youre seeking an all-you-can-eat experience thats generally easy on the wallet, this place is worth checking out. Just be sure to keep an eye out for potential extra fees that might appear on your bill.
How are the prices at Grand Hot Pot?
You’re looking at roughly 42 $ per person – reported by 49 diners. That puts it in the $41–$50 category. For a Chinese Restaurant in San Francisco, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average hovers around 42 $, the pricing isn’t all uniform. We see a good mix, with many guests finding options in the 21 – 40 $ range, and a fair number also exploring the $41–$50 bracket. There are even some premium choices for those looking to splurge a bit more.
Here’s a quick look at what guests spend per person, based on the latest 49 reviews.
How this San Francisco Chinese Restaurant stacks up against similar spots in terms of value for money.
Considering it’s a Chinese Restaurant in San Francisco, we think the pricing feels quite fair. It offers a good balance, catering to different budgets while still providing a quality experience.
Customer Reviews: what people think about Grand Hot Pot
Price per Person
- $21–$30
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Lunch
8
Affordable All-You-Can-Eat Hot Pot
My experience at this restaurant was pretty good. It's an all-you-can-eat hot pot place in SF where the food is decent and the lunch price is $25. 99.
I always go here for hot pot because it is pretty affordable.
- food7
- lunch price8
- affordable9
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
7
Delicious Food, Service Needs Improvement
My experience at the restaurant was a mixed bag. The food was incredibly good; I tried almost every type of beef, and all were delicious. The chicken also tasted great.
My favorite was the fatty beef, which was tender, fresh, and soft. For AYCE (All You Can Eat), the price of $26 per person felt worth it, though be aware of the additional 8. 63% tax and a 15% service charge fee.
They also offer fresh foods and good ice cream, with vanilla and matcha being my favorites. While I was satisfied with the food, I was not satisfied with the service. The Chinese boy who served me seemed very impatient and difficult to communicate with.
When I asked questions, he seemed to want me to rush my order. We didn't communicate well or frequently, and the 15% unavoidable service fee felt quite a lot for the provided service.
- food9
- beef9
- chicken8
- service3
- communicate3
- service fee4
Price per Person
- $31–$40
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
8
Great Value Hotpot, Spartan Setting
My experience at this restaurant was largely positive, especially considering the incredible value. It's an SF gem and the last remaining all-you-can-drink AND all-you-can-eat hotpot place for just $35/person. The portions were generous and the service was great.
Unfortunately, they don't do karaoke anymore. The only downside is the relatively spartan interior; it can get a little cold inside and the seating could be more comfortable.
- all you can eat hotpot10
- portions9
- service9
- spartan interior3
- seating4
Visit Type
- Family Dinner
Group Type
- Family
Group Size
- Large Group
Service Type
- Dine-in
Meal Type
- Dinner
10
Amazing Halloween Dinner Experience!
We came here for a late dinner after trick-or-treating on Halloween night with 5 kids. We all had an amazing experience! We will definitely come back again.
- experience10
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
10
Best Hotpot in Town!
My experience at this restaurant was exceptional. I wouldn't go anywhere else in the city for hotpot; this place is simply the best! The food was outstanding, and the atmosphere was perfect, both rated a 5 out of 5.
The service also received a perfect score of 5. It's a great spot for lunch, with a price range of $20–30 per person.
- hotpot10
- food10
- atmosphere10
What Grand Hot Pot offers
Crowd
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
Amenities
- Bar onsite
Offerings
- Late-night food
- Cocktails
Service Options
- Dine-in
- Takeout
Atmosphere
- Cozy
- Casual
FAQs
What kind of dining experience can you expect at Grand Hot Pot Lounge?
At Grand Hot Pot, you’ll find a cozy and casual atmosphere, perfect for a relaxed meal. They offer delicious Chinese cuisine, including hot pot, and are known for their late-night food options and a selection of cocktails from their onsite bar.
Are there specific amenities or accessibility features at Grand Hot Pot Lounge?
Yes, Grand Hot Pot provides wheelchair accessible seating to ensure comfort for all guests. It’s also considered good for kids, making it a family-friendly dining destination. You can choose between dine-in and takeout service options.
How does Grand Hot Pot score overall?
Grand Hot Pot has an overall score of 6.6, with Food (7.6) and Value (7.5) being its strongest aspects. Service (5.3) and Ambience (5.0) are rated as average.
What makes Grand Hot Pot a unique dining experience?
Its combination of all-you-can-eat hot pot with karaoke rooms offers a distinct and entertaining dining experience, often praised for its upbeat atmosphere and being suitable for birthday dinners.
Are there any common complaints about Grand Hot Pot?
Some customers have noted concerns regarding cleanliness, particularly with the condiment bar and bathrooms, and occasional inconsistencies in service, such as forgotten items or communication issues.