Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
oChef » Freshroll – San Francisco
Freshroll - San Francisco
Photo from Freshroll
Freshroll at a glance
San Francisco Transbay
- 🍜 Vietnamese Restaurant
$$
Price per Person $21–$30
mentioned by 12 of the guests
#1848 out of 2403 places to eat in San Francisco
#62 Vietnamese Restaurant out of 67 in San Francisco
Good
6.7 out of 10
Food
Service
Ambience
Value
198
Reviews
68.7%
Satisfaction
Often praised
- Fresh food
- Reliable catering
- Good service
Frequently criticized
- Hidden fees
- Long waits
- Poor ambience
The restaurant Freshroll, a Vietnamese Restaurant in San Francisco’s Transbay neighborhood, invites you to discover a world of fresh flavors. You’ll find an array of healthy options, perfect for a quick bite during your busy day.
This casual spot is ideal for those seeking delicious and nutritious meals, whether you’re dining in or grabbing takeout.
Overview: Introducting Freshroll
Freshroll offers a fresh take on quick, healthy meals, with many appreciating the tasty and fresh ingredients. Their approach to Vietnamese-inspired dishes often hits the mark, providing satisfying options for various dietary needs.
However, some diners have noted concerns regarding the overall dining environment. While the culinary offerings are a strong point, the experience can be hampered by issues with wait time and certain charges.
Customers have expressed frustration over unexpected fees, impacting the perceived value of their meal.
Good
6.7
out of 10
198
Reviews
68.7%
Satisfaction
55
negative
7
neutral
136
positive
Freshroll achieves an overall Restaurant Score of 6.7, placing it in the average category. This is supported by a Customer Satisfaction of 68.7%, indicating a mixed reception among diners.
With 136 positive remarks against 55 negative ones out of 198 total opinions, there’s a clear appreciation for certain aspects, though some areas clearly need attention. The culinary experience stands out, with Food scoring a strong (7.9), reflecting many positive comments about its quality.
Service also performs reasonably well at (6.5), often praised for its efficiency. However, the Ambience (3.9) and particularly Value (2.5) significantly pull down the overall impression, suggesting these are key areas for improvement.
What people like
- Fresh, flavorful food
- Dependable catering service
- Attentive customer interaction
What people don't like
- Unclear added fees
- Significant wait times
- Unpleasant dining atmosphere
Freshroll presents a compelling option for those seeking fresh, flavorful Vietnamese-inspired meals, especially for catering needs. However, potential diners should be aware of the operational challenges, particularly during peak hours, and the impact on their overall experience.
With a Recommendation Score of 6.9, it suggests Freshroll is worth considering if you prioritize taste and convenience for larger orders. For a dine-in experience, be prepared for potential delays and scrutinize your bill for additional charges.
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Verdict: Our expert take on Freshroll
Food (7.9 out of 10)
mentioned by 89% of the guests
When it comes to the food, youre looking at a pretty solid experience! With a strong 7.9 score and an impressive 87.5% customer satisfaction, its clear most diners are happy. Out of 112 opinions, a whopping 98 rave about the fresh ingredients, healthy options, and customizable bowls, often highlighting great flavors and generous portions.
It seems like a go-to for a tasty and wholesome meal. However, not everyone is completely thrilled. The 11 negative comments point to some concerns, particularly with rolls that sometimes fall apart, dry pork, or portions that feel a bit small.
A few also mentioned the food being bland or wishing for more sauce, suggesting there's a little room for improvement in consistency.
Food
112
Reviews
87%
Satisfaction
11
negative
3
neutral
98
positive
Rating distribution
What people like
- Fresh ingredients
- Customizable options
- Healthy choices
What people don't like
- Rolls fall apart
- Small portions
- Food bland
Often praised
- foodThey offer good options for vegetarians and vegans and provide impeccable service. I love that their food is so tasty while being fresh and healthy! While I usually get something with noodles, I recently had a salad that was so good and filling!
- peanut saucethe only sauce I liked was the peanut sauce
- rollsMy experience at this restaurant was a mix of delicious food and frustrating waits. I absolutely loved the rolls and the bahn mi sandwiches. However, the line at lunch time on weekdays is ridiculous.
- saucesAnd the sauces are awesome too
- chickenI enjoyed both the chicken and pork
- freshalways fresh
- ingredientsIt's a new take on Vietnamese fast food, offering delicious and more healthy options. The great flavors and fresh ingredients were evident. The staff was friendly.
- porkChicken, tofu, pork and shrimp with fresh veggies
- portionSurprisingly big portion of 3 fat rolls
- shrimpChicken, tofu, pork and shrimp with fresh veggies
Frequently criticized
- foodappatent cluelessness about Vietnamese food predictably translates to bland eats
- dried crunchy onionsabundance of dried crunchy onions
- healthy mantratheir misguided "healthy" mantra
- limited menubut very limited menu
- noodlesMy experience at Freshroll was disappointing. While the meat was good, the portion size was baby-sized, with a mountain of noodles. I did like the toppings, which were probably the best part.
- porkThe pork is dry and too lean and the wrong cut
- portion sizeis baby size portion
- rollsTheir rolls are ugly lumps that fall apart
- saucewish they gave you more sauce
- takeaway lunch rollsMy experience at the restaurant was a mixed bag. While the food tasted well, the takeaway lunch rolls were a little torn apart, which was a bit disappointing.
If you're after fresh, healthy, and customizable Vietnamese-inspired food, this spot is definitely worth a try, especially for its great flavors and variety. Just be aware that some experiences mention issues with rolls holding together or occasional blandness, so manage your expectations for every single item.
Service (6.5 out of 10)
mentioned by 72% of the guests
When it comes to service, this spot has some real bright spots! Many customers rave about the friendly staff and quick service, especially for online orders and deliveries that arrive on time. With 33 positive remarks out of 55 total, its clear that efficient service and helpful managers often make for a great experience, offering customization and smooth processes.
However, the service isnt without its challenges. While the overall score is an average 6.5 and customer satisfaction sits at a mixed 60%, some experiences highlight issues like long wait times and slow service, particularly during peak hours. 20 negative comments point to frustrations with long lines, understaffing, and difficulty reaching the restaurant by phone, suggesting room for improvement in consistency.
Service
55
Reviews
60%
Satisfaction
20
negative
2
neutral
33
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Reliable delivery
What people don't like
- Long wait times
- Slow service
- Phone unresponsiveness
Often praised
- serviceI discovered them through my office, which uses them frequently for catering. They offer good options for vegetarians and vegans and provide impeccable service. I love that their food is so tasty while being fresh and healthy!
- managerOne time I tried to order online but their website was down so I called in instead. The manager who took the call was super nice. Although they weren't accepting phone orders at that time, he graciously made an exception and kindly took my order.
- Chadusually work with Chad
- arrives on timeI order from them monthly, and the food is always fresh and delicious. It reliably arrives on time, which is crucial for office lunches. I particularly appreciate that they provide labels with ingredient info, which is incredibly helpful for colleagues with dietary restrictions.
- cateringalways on time, hot, labeled, and set up in a flash
- customer service skillshad excellent customer service skills
- customizationyou can customize on the spot
- deliveryThe shrimp was especially popular with the team. Everything arrived on time and was clearly labeled, which made setup easy and ensured everyone could find what they needed. We’ll definitely be ordering again!
- ease of working withThey were so easy to work with.
- easy parkingMy experience at the restaurant offered several food and drink options in a relaxed atmosphere. Parking was convenient with validated parking for 90 min in the deck, making it easy parking.
Frequently criticized
- serviceExtremely difficult to get ahold of. I'm waiting for their service right now
- wait timewait time during lunch time can be 20+ minutes
- waiting timeMy experience was extremely difficult. I'm currently waiting for their service, and it is 20 minutes late. There has been no call to inform me of the delay, and no one is picking up the phone.
- availabilityThey told me it was unavailable today
- line at lunch timeI absolutely loved the rolls and the bahn mi sandwiches. However, the line at lunch time on weekdays is ridiculous. It took us nearly 40 minutes one day.
- linesThe lines moves slow
- long linethe line is long
- long waitlong wait, online orders get taken before ppl in line
- order spacingThe food was good, but the service was atrociously slow, especially since they started taking online orders. They really need to fix their process and order spacing, or I’m not coming back.
- phoneno one picking up the phone
If youre looking for a quick and friendly experience, especially with online orders or delivery, youll likely be pleased. Just be prepared for potential long wait times or slower service if you visit during busy periods, as consistency can be a bit of a mixed bag.
Ambience (3.9 out of 10)
mentioned by 15% of the guests
While the overall vibe might need some work, a few guests (2 positive comments) did find some bright spots. They appreciated the clean environment and a generally relaxed atmosphere, which contributed to a pleasant dining experience. It seems there's a foundation for comfort if they can address other areas.
However, the ambience clearly has significant room for improvement, reflected in a low score of 3.9 and customer satisfaction at a mere 18.2%. Many diners (8 negative remarks out of 11 total) encountered issues like a visible, filthy kitchen floor, an insanely warm dining area, and a terrible smell. Additionally, some found the music too loud and seating scarce, making for a less-than-ideal visit.
Ambience
11
Reviews
18%
Satisfaction
8
negative
1
neutral
2
positive
Rating distribution
What people like
- Clean environment
- Relaxed atmosphere
What people don't like
- Filthy kitchen floor
- Insanely warm room
- Terrible smell
Often praised
- atmosphereMy experience at the restaurant offered several food and drink options in a relaxed atmosphere. Parking was convenient with validated parking for 90 min in the deck, making it easy parking.
- cleanVietnamese food, clean
Frequently criticized
- atmosphereUpon entering to pick up my food, I noticed it was insanely warm and there was a terrible smell. While the food itself was rated a 3 and the service a 5, the atmosphere was a significant detractor with a rating of 1.
- health inspection91 is a low health inspection these days
- kitchen floorthe kitchen floor was visible from the line and it was absolutely filthy
- musicthe music was a bit too loud
- seatingNot much seating
- seating areathe seating area was scarce
- smellsmells terrible
- warmit’s insanely warm
If a comfortable and clean dining environment is high on your list, you might want to manage your expectations here. The current ambience issues could significantly detract from your meal. Consider if other aspects outweigh these potential drawbacks before you visit.
Value (2.5 out of 10)
mentioned by 21% of the guests
When it comes to value, a few customers found some bright spots, noting the general affordability and decent price of certain items. With 3 positive remarks out of 20 total, some felt the food was pretty tasty and decently priced, making it a place they'd consider revisiting for a relatively affordable meal. However, the overall sentiment paints a different picture, with a score of 2.5 and a low customer satisfaction of 15%.
A significant 16 negative comments highlight major concerns like hidden surcharges, dishonesty about menu prices, and undisclosed convenience fees. Many felt misled by these practices, which were often not listed on the menu or website.
Value
20
Reviews
15%
Satisfaction
16
negative
1
neutral
3
positive
Rating distribution
What people like
- Relatively affordable
- Decently priced food
What people don't like
- Hidden surcharges
- Pricing dishonesty
- Undisclosed fees
Often praised
- priceIt's a 'walk the line' type of place where you choose from three main items, then your protein (meat or prawn), and finally add your desired toppings. The food was pretty tasty, decently priced, and delicious. I would definitely come back again.
- affordabilityrelatively affordable
Frequently criticized
- 5% surchargefind a 5% surcharge hidden within the tax section
- SF Employer Mandatetacks on the $.50 SF Employer Mandate to the bill
- SF health mandatecharges a restaurant set fee called "SF health mandate"
- banh mi priceI did not get to try the banh mi, although my coworker did and he enjoyed it. Personally, I think $7 for a banh mi is a crime, so I don't think I'll ever try it, lol.
- combo optioncombo option for taro chips and a drink for half the price
- convenience feecharge an unavoidable "convenience fee"
- dishonestyDue to their dishonesty
- fraudwhich is, quite literally, fraud
- lack of disclosureit not being listed anywhere on the menu or website
- longstanding issuethis as a longstanding issue
If you're considering this spot, be prepared for potential hidden costs that significantly impact the overall value. While some find individual items affordable, the widespread issues with undisclosed fees and pricing dishonesty mean you might leave feeling disappointed rather than satisfied with your purchase.
How are the prices at Freshroll?
Hey there, food lover! When you visit this Vietnamese spot, youre looking at an average spend of about 21 per person, based on what 12 diners have shared. That places it squarely in the $21–$30 range.
For a Vietnamese Restaurant in bustling San Francisco, thats a solid mid-range price point, perhaps a little on the higher side for some. Whats interesting is that while many folks enjoy more budget-friendly meals here, theres also a premium experience available, which pulls the overall average up. So, dont expect all prices to cluster around that 21 mark; theres a nice spread of options!
Here’s a quick look at what guests spend per person, based on the latest 12 reviews.
How does this Vietnamese gem stack up against similar spots in San Francisco when it comes to value for money?
Considering its a Vietnamese spot in San Francisco, wed say the pricing feels quite fair. There’s a good range of options, so you can tailor your experience to your budget, which we always appreciate!
Customer Reviews: what people think about Freshroll
Price per Person
- $11–$20
Visit Type
- Business Meeting
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Takeout
Wait Time
- Immediate (0–5 min.)
10
Excellent Corporate Catering from Freshroll!
We had a mixer for 40 people and we ordered from Freshroll. They were so easy to work with. The food was awesome.
I would highly recommend Freshroll for any corporate catering needs!
- ease of working with10
- food10
Price per Person
- $11–$20
Visit Type
- Business Meeting
Group Type
- Colleagues
Group Size
- Large Group
Service Type
- Dine-in
Meal Type
- Lunch
9
Excellent for Work Events!
I ordered for a work event group of 40 people. The whole staff was so complimentary of everything, especially the sauces. The menu was also perfect to accommodate different dietary preferences.
- sauces9
- dietary preferences10
Visit Type
- Regular Visit
Group Type
- Colleagues
Group Size
- Large Group
Meal Type
- Lunch
10
Excellent Catering and Build-Your-Own Bowls
My experience at Freshroll has been excellent, whether for catering or a personal lunch. I most frequently use them for office catering, and they consistently deliver on time, with hot, well-labeled food that's set up in a flash. The build your own bowl option is a real crowd-pleaser, ensuring even the pickiest eaters are happy!
- catering10
- build your own bowl10
- pickiest of eaters9
Price per Person
- $101+
Visit Type
- Regular Visit
Group Type
- Colleagues
Group Size
- Large Group
Service Type
- Delivery
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
10
Freshroll: Consistently Great Catering!
My experience with Freshroll has been consistently positive, especially for office catering. I order from them monthly, and the food is always fresh and delicious. It reliably arrives on time, which is crucial for office lunches.
I particularly appreciate that they provide labels with ingredient info, which is incredibly helpful for colleagues with dietary restrictions. Chad, who I usually work with, is fantastic; he always follows up to ensure everything went well. The service and food quality are top-notch, making it a go-to for our office needs.
- food10
- service10
- fresh10
Price per Person
- $11–$20
Visit Type
- Business Meeting
Group Type
- Colleagues
Group Size
- Large Group
Service Type
- Delivery
Meal Type
- Lunch
9
Excellent Office Catering Experience
We used Freshroll for office catering and were really pleased with the experience. The food was fresh, flavorful, and offered plenty of variety. The shrimp was especially popular with the team.
Everything arrived on time and was clearly labeled, which made setup easy and ensured everyone could find what they needed. We’ll definitely be ordering again!
- food9
- shrimp9
- delivery10
What Freshroll offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Atmosphere
- Casual
FAQs
What kind of dining experience can you expect at Freshroll?
At Freshroll, you can enjoy a casual dining experience with a focus on healthy and vegetarian options. It’s an excellent choice for a quick bite, offering lunch and seating for your convenience.
What service and accessibility options does Freshroll provide?
Freshroll offers flexible service options including no-contact delivery, takeout, and dine-in. You’ll also find the restaurant is wheelchair accessible, with both an accessible entrance and seating available for your comfort.
How does Freshroll generally perform across different aspects?
Freshroll holds an overall Restaurant Score of 6.7, with Food scoring well at (7.9) and Service being average at (6.5). However, Ambience (3.9) and Value (2.5) are noted as areas needing significant improvement.
What do customers appreciate most about Freshroll?
Customers frequently praise the food for being tasty, fresh, and healthy, with good options for vegetarians and vegans. The service is also often highlighted for its reliability, especially for catering, and the staff’s helpfulness.
What are the common complaints about Freshroll?
Key concerns revolve around unexpected charges like a “5% surcharge” or “convenience fee,” impacting value. Diners also report significant “wait time” during busy periods and an “unpleasant dining environment” due to issues like warmth and smell.