Highlights
- Great coffee
oChef » Fratelli’s – Orlando
Fratelli's - Orlando
Photo from Fratelli’s
Fratelli's at a glance
Orlando Central Business District
- 🍝 Italian Restaurant
$$
Price per Person $11–$20
mentioned by 80 of the guests
#57 out of 163 places to eat in Orlando
#3 Italian Restaurant out of 5 in Orlando
Good
7.7 out of 10
Food
Service
Ambience
Value
388
Reviews
77.3%
Satisfaction
Often praised
- Tasty food
- Budget friendly
Frequently criticized
- Poor service
- Hygiene issues
The restaurant Fratelli’s is a charming Italian Restaurant nestled in the vibrant Central Business District of Orlando. Here, you’ll discover a delightful escape, perfect for those seeking authentic flavors and a welcoming atmosphere.
You can expect great coffee, making it an ideal destination for your morning pick-me-up or a relaxing afternoon break. Whether you’re looking for a quick bite or a leisurely meal, this establishment promises you a memorable dining experience.
Overview: Introducting Fratelli's
Fratelli’s offers a generally pleasant dining experience, often highlighted by its flavorful dishes and excellent affordability. Many guests appreciate the authentic feel of the place, making it a comfortable spot for a meal.
However, some visits have been impacted by inconsistent service, with reports of long waits or less-than-attentive staff. There have also been occasional concerns regarding cleanliness, suggesting areas for improvement in maintaining a consistently welcoming environment.
Good
7.7
out of 10
388
Reviews
77.3%
Satisfaction
74
negative
14
neutral
300
positive
Fratelli’s earns a solid overall score of 7.7, reflecting a generally positive customer perception. This is further supported by a good Customer Satisfaction rate of 77.3%, indicating that most patrons leave content with their experience.
These figures are drawn from a substantial 388 customer observations, with 300 positive remarks outweighing 74 negative ones. Delving into specifics, the Food (8.0) and Value (8.1) stand out as clear strengths, consistently receiving high marks.
The Ambience (7.2) also contributes positively to the experience. However, Service (6.9) registers as average, suggesting it’s an area where experiences can vary.
What people like
- Flavorful Italian cuisine
- Excellent affordability
- Authentic atmosphere
What people don't like
- Inconsistent service
- Cleanliness concerns
If you’re seeking a casual spot with genuinely good Italian fare and excellent value, Fratelli’s is certainly worth considering. Its strong Recommendation Score of 7.9 suggests many find it a worthwhile visit, especially for the food and pricing.
However, be prepared for potentially inconsistent service and keep an eye out for cleanliness, as these aspects have drawn some criticism. It’s a place that can deliver a satisfying meal, but managing expectations regarding service might enhance your visit.
Similar Restaurants in Orlando
- Italian Restaurant
8.3
out of 10
out of 10
56
82.1%
- $$
- Westfield
- Food
- Service
- Ambience
- Italian Restaurant
8
out of 10
out of 10
689
79.1%
- $$
- Central Business District
- Food
- Service
- Ambience
- Italian Restaurant
7.3
out of 10
out of 10
752
71%
- $$
- Lake Formosa
- Food
- Service
- Ambience
- Italian Restaurant
6.2
out of 10
out of 10
685
57.4%
- $$
- College Park
- Food
- Service
- Ambience
Verdict: Our expert take on Fratelli's
Food (8 out of 10)
mentioned by 92% of the guests
When it comes to the food, this spot generally hits the mark with a good score of 8 and a strong customer satisfaction of 80.1%. Out of 236 comments, a whopping 189 rave about the delicious offerings, highlighting fresh ingredients, homemade red sauce, and New York style pizza. Many found the tiramisu and portions to be excellent, ensuring you leave satisfied.
However, not all experiences were perfect, with 37 remarks pointing out some areas for improvement. Concerns included low-grade produce and flavorless sauces in some dishes. A few guests also encountered dry and nasty buffet food or frozen cake, suggesting inconsistencies in quality that could be a dealbreaker for some.
Food
236
Reviews
80%
Satisfaction
37
negative
10
neutral
189
positive
Rating distribution
What people like
- Fresh, quality ingredients
- Delicious Italian food
- Generous portion sizes
What people don't like
- Inconsistent sauce quality
- Low-grade produce
- Dry buffet food
Often praised
- foodI can’t recommend this restaurant enough! The good environment, tidy and clean establishment, good music, and tasty food all contributed to a perfect experience. 10/10.
- pizzaWe occasionally walk over for lunch when able. The Italian food, pizza, salads, and calzone are good. The warm chicken salad is one of my personal favorite dishes.
- Italian foodRecently, I celebrated my wedding here with about 10 guests, and we had the best time. As someone from New Jersey, I can confidently say this is the best spot to stop for great Pizza and Italian food. Love y'all!
- portionsThe portions will have you leaving with bags
- Chicken Fettuccine AlfredoI got Chicken Fettuccine Alfredo. Probably one of the best we have both had.
- PizzaAls Hauptspeise Penne primavera und Pizza. Beides auch gelungen
- calamari and shrimpThe calamari and shrimp are made from quality seafood and that flavor came through.
- calzoneWe occasionally walk over for lunch when able. The Italian food, pizza, salads, and calzone are good. The warm chicken salad is one of my personal favorite dishes.
- tiramisuDon’t even get me started on that tiramisu. Did NOT want to share so we got another one.
- FoodFood:5
Frequently criticized
- pizzaI did not like there pizza.
- foodThe food was gross.
- garlic rollsI ordered the spaghetti with meat sauce, and it was so good. However, the garlic rolls could have had more garlic on them, as they were kinda dry.
- Cheese PizzaCheese Pizza Salty 😖
- CheesecakeCheesecake very brick like 😟
- Chicken ParmChicken Parm - Yuck
- Chicken PicattaChicken Picatta off the menu lol inedible :/
- Philly cheesesteakthe Philly cheesesteak was disgusting.
- breadThe bread was hard/burnt
- buffet foodbuffet food is dry and nasty
Overall, if you're looking for generally delicious Italian comfort food with generous portions, this place is definitely worth a visit. Just be mindful that while most dishes are a hit, there might be occasional inconsistencies in quality, particularly with certain sauces or buffet items.
Service (6.9 out of 10)
mentioned by 57% of the guests
Overall, the service here presents a bit of a mixed picture, though it leans positive! With a score of 6.9, its generally considered good, and about 67.9% of customers report satisfaction. Many of the 55 positive comments highlight the friendly service, attentive staff, and prompt food arrival, with special appreciation for servers like Katie.
However, its not always smooth sailing. The 24 negative remarks point to some lacking customer service, with instances of rude staff and cashiers. Some guests also experienced frustratingly long wait times and felt their waitress didn't check on them adequately, suggesting inconsistency.
Service
81
Reviews
67%
Satisfaction
24
negative
2
neutral
55
positive
Rating distribution
What people like
- Friendly, attentive staff
- Prompt service
- Katie was phenomenal
What people don't like
- Rude staff
- Long wait times
- Lacking customer service
Often praised
- serviceDespite a large group dinner, they were very welcoming and seated us. The best was yet to come with great food, wonderful service, and unbeatable pricing. We hope to return to Orlando one day.
- staffI usually request my pizza to be extra crispy, and it's always a great Pizza. Beyond the delicious food, the great price and the great staff made the visit even better.
- ServiceKatie was phenomenal and a sweetheart
- serverThe service was truly top-notch. Our server was attentive, fast, and friendly. Everything came out quickly, and the overall experience was solidly a 10/10.
- Customer Servicetaking care of Customer Service
- DeliveryDelivery has always been prompt
- KatieKatie was phenomenal and a sweetheart
- Ms. KatieMs. Katie was very friendly and had an amazing smile
- WaitressWaitress was very nice and attentive
- availabilityThey are always available
Frequently criticized
- waiting timestand 10+ minutes waiting on them to prepare my order
- serviceMy experience at this restaurant was marred by extremely rude service. While I was on the phone, the cashier spoke to me disrespectfully, telling me not to be on speaker.
- waitressThe waitress DID NOT check on me, not once.
- Untrustworthy Ungodly BehaviorUntrustworthy Ungodly Behavior
- WaitressThe Waitress Should wear a HATE sign
- bad experiencetoday we decided to eat inside bad experience
- bad servicebad serve for real
- busywas bussy when we arrived
- cashierMy experience at this restaurant was marred by extremely rude service. While I was on the phone, the cashier spoke to me disrespectfully, telling me not to be on speaker. This interaction made for a very unpleasant experience.
- checkto get the waitress to bring me my check to which she did not.
If youre looking for a place with potentially great service, its worth a try, as many rave about the friendly and prompt staff. Just be aware that some experiences indicate a possibility of longer waits or less attentive customer service, especially during busy periods.
Ambience (7.2 out of 10)
mentioned by 40% of the guests
The ambience here generally hits a high note, with a solid score of 7.2 and customer satisfaction at a good 75.5%. Many guests, accounting for 37 positive remarks out of 49 total, rave about the pleasant atmosphere, clean bathrooms, and the charming family-owned feel. The convenient location, quiet music, and relaxed environment also contribute to a positive overall experience.
However, not everything is perfect, with 10 negative comments pointing out some areas for improvement. A few visitors noted an unpleasant smell inside, found the tacky Godfather music disruptive, and raised concerns about questionable equipment cleanliness. There were also mentions of the restaurant feeling a bit cold, which can certainly impact comfort.
Ambience
49
Reviews
75%
Satisfaction
10
negative
2
neutral
37
positive
Rating distribution
What people like
- Pleasant, relaxed atmosphere
- Clean bathrooms
- Family-owned charm
What people don't like
- Unpleasant smell inside
- Questionable equipment cleanliness
- Disruptive music choice
Often praised
- atmosphereHowever, the food was disappointing as it had no flavor, which was especially disheartening since I was really craving Italian food. The atmosphere was also very pleasant.
- AtmosphereAtmosphere:4
- musicI can’t recommend this restaurant enough! The good environment, tidy and clean establishment, good music, and tasty food all contributed to a perfect experience. 10/10.
- always fullThe salads from the buffet were particularly delicious. I hope they continue offering this buffet with all its delicious food and new dishes, and I noticed it was always full.
- authentic Italian spotnice, authentic, little Italian spot
- authenticitythis place is sp authentic
- bathroomsBathrooms were very clean.
- best timewe had the best time here
- convenient locationin a very convenient location
- cool jointit’s a cool joint
Frequently criticized
- ambiencefound it disruptive and quite rude
- cleanlinessIf the tea containers or equipment aren’t being properly cleaned, it raises real questions about what other areas of the restaurant are being neglected. Food safety and cleanliness should always be a priority, and based on this experience, I cannot recommend this restaurant. Definitely not what I expected from a downtown Orlando establishment.
- closed for summerthey are closed for the summer
- coldIt was a little cold to me
- countryyou don't see that lately in this country😒
- equipmentThis is not only disgusting — it’s a serious health concern. If the tea containers or equipment aren’t being properly cleaned, it raises real questions about what other areas of the restaurant are being neglected. Food safety and cleanliness should always be a priority, and based on this experience, I cannot recommend this restaurant.
- food safetyIf the tea containers or equipment aren’t being properly cleaned, it raises real questions about what other areas of the restaurant are being neglected. Food safety and cleanliness should always be a priority, and based on this experience, I cannot recommend this restaurant. Definitely not what I expected from a downtown Orlando establishment.
- smelled insideI also did not like the way it smelled inside
- tacky Godfather musicif you can ignore the tacky Godfather music
- tea containersThis is not only disgusting — it’s a serious health concern. If the tea containers or equipment aren’t being properly cleaned, it raises real questions about what other areas of the restaurant are being neglected. Food safety and cleanliness should always be a priority, and based on this experience, I cannot recommend this restaurant.
If youre looking for a spot with a generally pleasant, family-friendly vibe and clean facilities, this place is worth a visit. Just be prepared for the possibility of some quirky music choices, and perhaps bring a sweater in case its a bit chilly inside.
Value (8.1 out of 10)
mentioned by 22% of the guests
When it comes to value, this spot truly shines! With a strong score of 8.1 and customer satisfaction soaring at 86.4%, its clear most diners are thrilled. Many comments, 19 out of 22, rave about the price, finding it reasonably priced, inexpensive, and praising its overall affordability.
Youll often hear about unbeatable pricing and main dishes that wont cost an arm and a leg. However, a few voices suggest there might be room for improvement. While only 3 comments expressed concern, some felt the price wasnt always justified, leading to feelings of wasted money for what they received.
It seems a small minority found certain offerings not worth the price they paid, wishing for better value.
Value
22
Reviews
86%
Satisfaction
3
negative
0
neutral
19
positive
Rating distribution
What people like
- Great affordability
- Reasonable pricing
- Inexpensive main dishes
What people don't like
- Not worth price
Often praised
- priceMy experience at this restaurant was wonderful. The food was really good, and it was not expensive. My Italian dad loves it when we go Downtown for his cancer treatments ❤️.
- pricesTHE PRICES WERE UNMATCHED!!! $10.95 for all of their main dishes
- pricingDespite a large group dinner, they were very welcoming and seated us. The best was yet to come with great food, wonderful service, and unbeatable pricing. We hope to return to Orlando one day.
- reasonably pricedI've been here a few times and found the pizza to be good and reasonably priced. However, the garlic knots were a bit stale, though this might be because I got them at the end of the day.
- affordabilityMy experience at this restaurant was incredibly positive. The place is sp authentic and so affordable. Overall, it's just a nice experience.
- inexpensivefood is so good and inexpensive
- main dishes$10.95 for all of their main dishes
- parkingCouple bucks to park
- price per personPrice per person:$10–20
Frequently criticized
- $10this what I got for $10
- moneyI felt untrustworthy and encountered ungodly behavior, to the point where I didn't even want to use their trash can. The waitress should have worn a HATE sign and posted it on the door; I would have never wasted my money or my chews.
- pricenot worth the price
If youre looking for a place that delivers on taste without breaking the bank, this restaurant is definitely worth checking out. The vast majority of diners agree youll find excellent value here, making it a smart choice for your wallet, though a tiny fraction had specific concerns about certain items not quite hitting the mark.
How are the prices at Fratelli's?
You’re looking at roughly $18 per person – reported by 80 diners. That puts it in the $11–$20 category. For an Italian Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most folks spend in this $11–$20 sweet spot, though there are definitely options for those looking to splurge a bit more, with some prices going up to $70.
This chart shows what people usually spend per person, using the 80 most recent reviews.
See how this restaurant’s value stacks up against similar spots in Orlando.
Overall, we think the pricing feels pretty fair for an Italian spot. It offers good value for a mid-range experience, with enough variety to suit different budgets.
Customer Reviews: what people think about Fratelli's
Service Intent
- Quick Meal
Visit Type
- Dine-in
2
Extremely Rude Service Encounter
My experience at this restaurant was marred by extremely rude service. While I was on the phone, the cashier spoke to me disrespectfully, telling me not to be on speaker. This interaction made for a very unpleasant experience.
- service1
- cashier1
Price per Person
- $11–$20
Service Intent
- Food Exploration
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
10
Authentic, Affordable, and Delicious!
My experience at this restaurant was incredibly positive. The place is sp authentic and so affordable. Overall, it's just a nice experience.
I stopped eating my meal midway to write this review because the place is just so good.
- authenticity10
- affordability10
- overall experience10
Price per Person
- $11–$20
Service Intent
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
10
Outstanding Food and Service at Fratelli's!
My experience at Fratelli's in downtown Orlando was absolutely outstanding. Every dish we ordered was packed with flavor. The Fra Diavolo had the perfect kick, the Baked Ziti was rich and comforting, and the Penne with Bolognese (with added grilled chicken) was phenomenal.
We also had a tomato, mozzarella, and basil salad, and it was incredibly fresh — the kind of simple dish that reminds you how good real ingredients can be. And I can’t forget the warm bread they served; you can tell it’s made fresh daily. The service was truly top-notch.
Our server was attentive, fast, and friendly. Everything came out quickly, and the overall experience was solidly a 10/10. Fratelli’s just earned a spot on my list of Orlando favorites.
Highly recommended.
- Fra Diavolo9
- Baked Ziti9
- Penne with Bolognese10
Price per Person
- $11–$20
Service Intent
- Tourist Experience
Group Size
- Solo
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
8
A Special Family Establishment
If you're looking for an authentic taste of the old country in Orlando, you might be disappointed. However, Fratelli's is a family establishment that they can proudly put their name on due to its consistent quality. Every dish I ordered was under $10, and while it's the same four-cheese tortellini you can find elsewhere, they wisely price it accordingly.
The pizza is comparable to other small pies I've had. What truly stood out was seeing the people behind the counter laughing and enjoying their time at work – a rare sight in the service industry these days. They even tried to recommend better dishes when they learned I was from Jersey.
Fratelli's is a very special place, and if you can overlook the tacky Godfather music, you'll likely grow to love it. I'm very glad I had the chance to visit.
- family establishment8
- quality7
- dishes8
- tacky Godfather music3
Price per Person
- $11–$20
Service Intent
- Family Dinner
Group Type
- Family
Visit Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
9
Great Food, Dad Approved!
My experience at this restaurant was wonderful. The food was really good, and it was not expensive. My Italian dad loves it when we go Downtown for his cancer treatments ❤️.
- food10
- price9
What Fratelli's offers
Planning
- Accepts reservations
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- LGBTQ+ friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Gender-neutral restroom
- Free Wi-Fi
- Wi-Fi
- Restroom
Offerings
- Quick bite
- Wine
- Coffee
- Beer
- Small plates
- Organic dishes
- Vegetarian options
- Alcohol
Dining options
- Catering
- Counter service
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Onsite services
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Parking
- Usually somewhat difficult to find a space
- Free street parking
- Free parking lot
- Paid street parking
Atmosphere
- Cozy
- Casual
FAQs
Is Fratelli's Italian Restaurant accessible for all guests?
Yes, Fratelli’s Italian Restaurant is committed to accessibility. You’ll find a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable and convenient experience for every visitor. The establishment strives to accommodate all patrons.
What dining options and amenities does Fratelli's Italian Restaurant offer for families?
Fratelli’s Italian Restaurant is very family-friendly, offering a dedicated kids’ menu and high chairs for your younger guests. For dining, you have options like lunch, dinner, and dessert with both table service and counter service available. You can also enjoy outdoor seating and a gender-neutral restroom.
How does Fratelli's generally rate with customers?
Fratelli’s holds a good overall score of 7.7, with customers particularly appreciating the Food (8.0) and Value (8.1). The Ambience (7.2) is also well-regarded, though Service (6.9) is noted as average.
What do customers enjoy most about Fratelli's?
Many customers praise Fratelli’s for its delicious Italian dishes, including pizza and calzones, and its excellent affordability. The authentic atmosphere also receives positive remarks, contributing to a pleasant dining experience.
Are there any common concerns at Fratelli's?
Some patrons have reported inconsistent service experiences, including long waiting times and rude interactions. There have also been mentions of cleanliness concerns regarding certain areas or equipment, which can impact the overall visit.