Highlights
- Great wine list
oChef » Fiorella Sunset – San Francisco
Fiorella Sunset - San Francisco
Photo from Fiorella Sunset
Fiorella Sunset at a glance
San Francisco Inner Sunset
- 🍝 Italian Restaurant
$$
Price per Person $41–$50
mentioned by 77 of the guests
#733 out of 2403 places to eat in San Francisco
#53 Italian Restaurant out of 122 in San Francisco
Good
7.9 out of 10
Food
Service
Ambience
Value
488
Reviews
79.7%
Satisfaction
Often praised
- Pizza quality
- Staff attentiveness
- Lively ambiance
Frequently criticized
- Hidden fees
- Service inconsistency
- Food flaws
The Italian restaurant Fiorella Sunset in San Francisco’s Inner Sunset neighborhood invites you to experience a truly memorable meal. You’ll discover a cozy and romantic atmosphere perfect for any occasion, whether it’s a casual lunch or a special dinner.
Known for its great wine list, this trendy spot ensures you’ll find the perfect pairing for your delicious small plates or hearty Italian dishes. It’s a place where you can relax and enjoy exceptional service.
Overview: Introducting Fiorella Sunset
Fiorella Sunset offers a compelling Italian dining experience, often praised for its delicious pizza and pasta dishes. Guests frequently commend the staff for their attentiveness and helpfulness, contributing to a generally positive visit.
The cozy atmosphere also adds to its appeal, making it a pleasant spot for a meal. However, some diners have noted concerns regarding value , particularly with pricing and unexpected surcharges.
Service can occasionally be inconsistent, with reports of slow delivery or aggressive plate clearing. The overall ambiance, while often cozy, can sometimes lean towards being quite loud.
Good
7.9
out of 10
488
Reviews
79.7%
Satisfaction
79
negative
20
neutral
389
positive
Fiorella Sunset generally leaves a positive impression, reflected in its solid Restaurant Score of 7.9 . This is further supported by a Customer Satisfaction rate of 79.7% , indicating that most patrons leave content.
These figures are drawn from a substantial 488 customer remarks, with 389 positive observations outweighing 79 negative ones, providing a robust foundation for these insights. Diving deeper, the Food (8.2) stands out as a clear highlight, consistently receiving high marks.
Service (7.7) and Ambience (7.7) also perform well, contributing significantly to the overall dining experience. However, Value (5.4) presents a more mixed picture, suggesting that while the quality is there, some guests find the pricing less appealing compared to other aspects.
What people like
- Exceptional Pizza/Pasta
- Attentive, Delightful Staff
- Cozy, Lively Ambiance
What people don't like
- Hidden Surcharges
- Inconsistent Service
- Specific Food Flaws
Fiorella Sunset, with a strong Recommendation Score of 8.3 , is generally a solid choice for Italian cuisine. If you prioritize excellent pizza and pasta in a vibrant setting, and appreciate attentive staff , it’s certainly worth considering for your next meal out.
However, be mindful of potential additional charges and occasional service hiccups. While the food quality is often high, some specific dishes might fall short.
It’s a place that delivers on its strengths, but being aware of its minor drawbacks can help manage expectations for a more satisfying visit.
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Verdict: Our expert take on Fiorella Sunset
Food (8.2 out of 10)
mentioned by 98% of the guests
When it comes to the food, it seems like you're in for a treat! With a good score of 8.2 and a good customer satisfaction of 84.7%, the culinary experience here generally hits the mark. Out of 275 remarks, a whopping 233 rave about the quality and taste of the food, especially highlighting the delicious wood-fired pizza, flavorful pasta, and tasty desserts.
However, not every bite is perfect, with 30 observations pointing out some areas for improvement. A few diners noted issues like cold, uncut pizza, inconsistent pizza crust that could be soggy or burnt in areas, and occasional concerns about food temperature. These seem to be isolated incidents rather than widespread problems.
Food
275
Reviews
84%
Satisfaction
30
negative
12
neutral
233
positive
Rating distribution
What people like
- Delicious wood-fired pizza
- Excellent pasta dishes
- High food quality
What people don't like
- Cold food served
- Inconsistent pizza crust
Often praised
- foodOn top of that, the staff was absolutely delightful which made our day really special. Oh and of course the food was delicious! So happy we choose Fiorella!
- pizzaIf you're looking for the secret to dining at Fiorella, I'd tell you about the tiny and charming speakeasy on the second floor, which is so worth the wait. They serve my favorite pizza in California, boasting a thin crust with perfect texture that rivals New Haven's best. I highly recommend making a reservation in advance and requesting to sit upstairs, which is listed as 'outdoors' on their system – it's more airy and less noisy.
- pizzasMy experience at this terrific neighborhood Italian restaurant was exceptional. The food was prepared exactly as it should be, featuring perfect appetizers, aldente pasta, and solid pizzas. The service was both helpful and happy, and the atmosphere was happy and collegial, fitting the neighborhood perfectly.
- cocktailsthe cocktails took the edge off
- pastaThis is a restaurant where you can properly enjoy wine and Italian food. The tomato sauce was incredibly delicious, making both the meatballs and pasta taste fantastic. The service, atmosphere, and food all received a perfect score of 5.
- FoodFood:5
- Italian foodMy experience at this restaurant was positive, offering good affordable Italian food. I particularly enjoyed the peach prosciutto appetizer, which I highly recommend.
- meatballsThis is a restaurant where you can properly enjoy wine and Italian food. The tomato sauce was incredibly delicious, making both the meatballs and pasta taste fantastic. The service, atmosphere, and food all received a perfect score of 5.
- Funghi PizzaThe Funghi Pizza pie nailed the umami flavor
- menuthe rest of the menu also looked very appealing
Frequently criticized
- pizzaHowever, this recent visit didn't quite meet our usual standards. The salad took a bit longer than expected, arriving 20 minutes after we ordered, the pizza was under-sliced, and the meatballs were served cold. Our server seemed to be juggling a lot and didn't check in with us during the meal, which added to our disappointment.
- crustthe crust is simultaneously burnt in areas while still being raw overall
- saladHowever, this recent visit didn't quite meet our usual standards. The salad took a bit longer than expected, arriving 20 minutes after we ordered, the pizza was under-sliced, and the meatballs were served cold. Our server seemed to be juggling a lot and didn't check in with us during the meal, which added to our disappointment.
- Bloody Marythe Bloody Mary, which was really gross
- breaddisappointed that no bread was included
- burnt in areascrust is simultaneously burnt in areas
- burrataThe radiatore alla vodka was particularly enjoyable, featuring a delicious sauce. However, the salsiccia pie was strangely vinegary and sour, and the burrata was dry and flaky. The most disappointing aspect was the service; they aggressively cleared our plates only 50 minutes into our meal, even coming by twice before we were finished.
- cold pizzaone of the 3 the pizzas was cold
- cold, uncut pizzadelivering a cold, uncut pizza
- foodnothing stood out
Overall, the food here is a definite highlight, offering a delicious Italian experience, particularly with their pizzas and pastas. While there might be a rare hiccup with food temperature or crust consistency, it's generally worth trying for a satisfying meal.
Service (7.7 out of 10)
mentioned by 78% of the guests
When it comes to service, this spot generally hits the mark with a 7.7 score and a 73.9% customer satisfaction rating, both indicating a good experience. Many guests (82 out of 111 comments) rave about the attentive waitstaff, friendly bartenders, and helpful hostesses. Reviewers often praise the attentive and knowledgeable staff for their excellent recommendations and quick, accommodating service, making for a delightful visit.
However, not all experiences are perfect, with 24 comments pointing to areas for improvement. Some guests reported feeling the staff was overwhelmed, leading to slow service and long waits for drinks or the check. Issues like understaffed teams, un-attentive waitresses, and even a lack of respect for delivery drivers occasionally marred the experience for others.
Service
111
Reviews
73%
Satisfaction
24
negative
5
neutral
82
positive
Rating distribution
What people like
- Attentive, friendly staff
- Accommodating service
- Excellent recommendations
What people don't like
- Slow service
- Overwhelmed staff
- Rude staff
Often praised
- serviceFrom what I can remember, not much has changed. I had a great experience with good food and good service. We started with a salad and arancini, and for entrees, we enjoyed pasta and a margherita pizza.
- staffFiorella was amazing with every step of planning, from answering questions about the menu, packages, and coordinating the tableware rentals. On top of that, the staff was absolutely delightful which made our day really special. Oh and of course the food was delicious!
- ServiceService was fast
- bartenderthe bartender brought out Prosecco to smooth things over
- customer serviceWe've had the pleasure of dining at Fiorella on 9th Street quite a few times, and we've always enjoyed the consistently high quality of the food and the warm customer service. However, this recent visit didn't quite meet our usual standards.
- hostessThe hostess and Will, the bartender, were very accommodating and helpful.
- serverBlake took time to answer our questions, was thoughtful, knowledgeable
- WillWill is the best bartender I've had
- Will, the bartenderThe hostess and Will, the bartender, were very accommodating and helpful.
- attentive and knowledgeable staffThe attentive and knowledgeable staff
Frequently criticized
- serviceThe restaurant was packed and excessively loud, making for a poor atmosphere. To compound the issues, the service was terrible. Despite these drawbacks, the food was good.
- staffMy experience as a delivery driver has been very poor. I come here regularly to pick up orders, and the staff is consistently rude and dismissive. Even when I greet them politely, no one responds.
- 30-40 minute wait for startersI understand the challenges of hiring in San Francisco, but the restaurant seems understaffed and undertrained. Servers are often responsible for too many tables, leading to neglect, such as a 30-40 minute wait for starters even after multiple inquiries. On one occasion, a cold, uncut pizza was delivered without any cutting tools, which significantly detracted from the dining experience.
- back of houseback of house also has some huge issues
- checkThe staff seemed super overwhelmed, even though there was no visible wait. We had a reservation, but our drinks arrived after the food, and we had to ask the busboy for the check. Overall, the service was lacking.
- clearing our platesthey started aggressively clearing our plates
- delivery driversdelivery drivers. I come here regularly
- dessert and checkIt did take awhile to receive dessert and check
- drinksdrinks came after the food
- foodFood was slow to come out
Overall, the service here leans heavily towards positive, making it a good choice if you value attentive and friendly staff. While there are occasional reports of slow service or overwhelmed teams, the majority of diners leave happy. So, if youre looking for a place where the staff generally goes the extra mile, its definitely worth a visit.
Ambience (7.7 out of 10)
mentioned by 63% of the guests
The ambience here generally hits the mark, with a good score of 7.7 and customer satisfaction at a solid 78%. Based on 82 opinions, with 64 positive remarks, guests frequently praise the fireplace, rooftop table with heaters, and the cozy interior that creates a lovely atmosphere and nice vibe. Many find it a happy and elegant place for a great time.
However, its not without its quirks. With 15 negative comments, some found the atmosphere could get loud and packed, especially in certain areas. Parking can be a challenge, and the terrace upstairs' was sometimes noted as less cozy than the main dining area, which is something to consider.
Ambience
82
Reviews
78%
Satisfaction
15
negative
3
neutral
64
positive
Rating distribution
What people like
- Rooftop dining with heaters
- Cozy, elegant atmosphere
- Lively, happy vibe
What people don't like
- Can get loud
- Parking is tough
- Less cozy upstairs
Often praised
- atmosphereFiorella Sunset is a cozy Italian restaurant with a lively atmosphere. The rigatoni alla bolognese were truly excellent, with a rich and flavorful sauce.
- AtmosphereAtmosphere:5
- ambianceThe ambiance and music here was unmatched!!!
- placea very good place for all audiences
- barI wasn’t alone, because it was packed (Good sign)! I was able to squeeze in at the bar, and the bartender Katie took great care of me. Will definitely return.
- rooftopperhaps on their rooftop next time
- Bay Area legends and locations wallpaperthemed Bay Area legends and locations wallpaper
- ambienceambience were all excellent
- atmosphere downstairsPrima is an Italian restaurant. When we looked into the restaurant, it looked very atmospheric. However, we were placed on the terrace upstairs, which was really less cozy and didn't resemble the atmosphere downstairs at all.
- cozy interiora cozy interior
Frequently criticized
- atmospherethe atmosphere was really dimly lit
- parkingFinding parking could be challenge too.
- loudit was a little loud
- entranceentrance is quite busy and double parked cars are the norm
- entry waythe entry way needs a redesign as it's a confusing bottleneck situation
- parking spaceDifficult to find parking
- pretentiouseven slightly pretentious for us
- terrace upstairsWhen we looked into the restaurant, it looked very atmospheric. However, we were placed on the terrace upstairs, which was really less cozy and didn't resemble the atmosphere downstairs at all. The food was good and the service was too.
Overall, if you're looking for a place with a great vibe, especially if you can snag a rooftop table or enjoy a cozy interior, this spot is definitely worth checking out. Just be prepared for potential noise and plan your parking ahead, as it can get lively!
Value (5.4 out of 10)
mentioned by 18% of the guests
With a score of 5.4, value here is pretty average, and customer satisfaction sits at a mixed 50%. Still, many guests found some real gems, praising the great value and price per person options, especially with family specials and discount offers making certain meals quite appealing. Out of 20 opinions, 10 highlighted these positive aspects.
On the flip side, an equal number of voices, 10 to be exact, felt the price point was too high, often mentioning premium prices and finding things expensive overall. Hidden surcharges also left a sour taste, making some feel the experience wasn't worth the cost.
Value
20
Reviews
50%
Satisfaction
10
negative
0
neutral
10
positive
Rating distribution
What people like
- Great value options
- Discount offers available
- Accessible menu items
What people don't like
- Overall overpriced
- Hidden surcharges
- Premium pricing
Often praised
- Price per personPrice per person:$20–30
- cheap pizza and pastasMy experience at this restaurant was fantastic. I visited while in town to see a friend and happened to be there during a special neighborhood appreciation event that offered a limited selection of cheap pizza and pastas. The pasta was good, but the Margherita pizza was possibly the best I've ever had.
- discount offersThe discount offers on that App sweetened the experience further.
- family specialsgood deal on Wednesdays
- gratuitydon’t take gratuity on our 6 person table
- great valueGreat value for the price
- neighborhood appreciation nightsuperstar items of their menu are priced at a much more accessible rate
- priceif you have the $ definitely spend it here
- pricesThe food was good and the service was too. Prices were perfectly acceptable.
- valuegreat value and comes with a glass of Prosecco!! $45!
Frequently criticized
- priceWe went for brunch and thought it was not worth it. The $20 scrambled eggs were dry and extremely greasy.
- $50+ for 2 entreesshell out $50+ for 2 entrees
- 20+% tipask for a 20+% tip after the meal
- 6% surcharge6% surcharge (noted in tiny tiny font)
- expensiveThe pizza was expensive
- premium pricesway to charge premium prices
- price pointThe most disappointing aspect was the service; they aggressively cleared our plates only 50 minutes into our meal, even coming by twice before we were finished. This poor service, especially at this price point, led us to leave before ordering dessert, despite celebrating a birthday. It was not the experience we expected.
- pricingI had the diavolo pasta, which was tasty but lacked the expected kick from its name and description. The main issue that soured my visit was the deceptive pricing. A 6% surcharge, hidden in tiny font at the bottom of the menu, felt like a "shenanigan" and was deeply disappointing, especially for a restaurant that seems to pride itself on quality.
If youre looking for a deal, keep an eye out for specials and discount offers, as they can make your visit worthwhile. Otherwise, be prepared for prices that some find a bit steep, especially with unexpected surcharges, which might leave you feeling it wasnt the best value.
How are the prices at Fiorella Sunset?
On average, you’ll spend around 41 $ per person – based on 77 guests. That puts the restaurant in the $41–$50 category. For an Italian Restaurant in San Francisco, that’s comfortably mid-range, leaning towards a slightly higher-end experience.
Looking at the full picture, while the average is 41 $, we see a good mix of prices. Many diners spend in the $21–$30 and $41–$50 brackets, showing it caters to both those looking for a more casual meal and those opting for a fuller, perhaps more premium, experience.
Here’s a quick look at what guests spend per person, based on the latest 77 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Considering it’s an Italian Restaurant in San Francisco, we think the pricing feels quite fair. It offers a good balance, allowing for different dining experiences without breaking the bank for a quality meal.
Customer Reviews: what people think about Fiorella Sunset
Price per Person
- $41–$50
Visit Type
- Family Dinner
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Loud
8
Great Italian with Kid-Friendly Deals
My experience at this restaurant was positive, offering good affordable Italian food. I particularly enjoyed the peach prosciutto appetizer, which I highly recommend. The corn pizza is also a favorite.
While the restaurant can get a bit loud, it's a great place for kids, especially on Wednesdays when they have family specials. Be aware that Wednesdays might mean more children than usual, which could be a consideration if you're planning a date. Overall, it's a good deal with a wide selection on Wednesdays.
- Italian food8
- peach prosciutto appetizer10
- corn pizza8
- loud4
Price per Person
- $21–$30
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Loud
8
Cozy Italian with Great Pasta, Burnt Pizza
Fiorella Sunset is a cozy Italian restaurant with a lively atmosphere. The rigatoni alla bolognese were truly excellent, with a rich and flavorful sauce. The pizza, however, while having a good dough and fresh ingredients, was slightly burnt underneath.
The place is a bit noisy, but it remains a good choice for an informal dinner.
- rigatoni alla bolognese9
- dough7
- ingredients7
- pizza4
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
10
Best Pizza in the City!
My experience at this restaurant was fantastic! I had what might be the best pizza I've ever had in the city. I highly recommend everyone stops by here at some point.
- pizza10
Price per Person
- $31–$40
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
8
Lovely Upstairs Space, Great for a Warm Day
My experience at this restaurant was quite pleasant, especially on a warm, sunny day. The fantastic space on 9th has a downstairs area that can get pretty packed, but I discovered a really lovely and quieter upper level which I didn't even know about. While being on the roof was exposed to the elements a bit, the heaters at each table seemed to ensure comfort even on a colder, foggy day.
The atmosphere was rated a 5, service a 4, and food a 4, suggesting a good overall experience.
- upper level8
- downstairs5
- heaters7
Visit Type
- Delivery
Group Type
- Friends
Group Size
- Large Group
Service Type
- Takeout
Meal Type
- Dinner
1
Terrible Experience, Sick After Pizza
My experience with this restaurant was extremely negative. We got take away and unfortunately, we all became super sick afterwards. The pizza was not only expensive but also unnecessarily spicy.
It was a very unpleasant surprise to find jalapeño peppers hidden under a slice of ham on the pizza. I can't recall who ordered it, but the entire group suffered the consequences.
- pizza2
- jalapeño peppers1
- expensive2
What Fiorella Sunset offers
Planning
- Accepts reservations
- Dinner reservations recommended
- Brunch reservations recommended
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Bar onsite
Offerings
- Hard liquor
- Wine
- Coffee
- Beer
- Small plates
- Cocktails
- Vegetarian options
- Alcohol
Dining options
- Brunch
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Paid parking lot
- Free street parking
- Paid street parking
Atmosphere
- Romantic
- Cozy
- Casual
- Trendy
FAQs
What dining options and reservation policies does Fiorella Sunset offer?
Fiorella Sunset offers brunch, lunch, and dinner with table service. For convenience, you can also choose takeout, delivery, or no-contact delivery. Reservations are accepted, and both dinner and brunch reservations are highly recommended to secure your preferred dining time.
What kind of atmosphere can you expect at Fiorella Sunset, and is it accessible?
Fiorella Sunset boasts a romantic, cozy, and trendy atmosphere, ideal for various occasions. It is fully accessible, offering a wheelchair-accessible entrance, seating, and restroom, ensuring comfort for all guests. Additionally, high chairs are available for families dining with children.
How does Fiorella Sunset generally perform?
Fiorella Sunset holds a Restaurant Score of 7.9 , indicating a good overall experience. Its Food (8.2) is a standout, complemented by good Service (7.7) and Ambience (7.7). Value (5.4) is considered average, suggesting some pricing concerns.
What are the highlights of Fiorella Sunset's menu?
Many diners praise Fiorella Sunset for its delicious pizza and pasta dishes, often described as exceptional. However, some experiences mention specific items like salad or meatballs being served cold, or pizza crust having inconsistent quality.
Are there any hidden costs or pricing concerns at Fiorella Sunset?
Some guests have noted concerns regarding value , specifically mentioning a 6% surcharge added to bills and generally higher prices . While some find it a great value with special offers, others feel it can be expensive for the experience.