Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Fiery Hot Pot and Grill – San Francisco
Fiery Hot Pot and Grill - San Francisco
Photo from Fiery Hot Pot and Grill
Fiery Hot Pot and Grill at a glance
San Francisco Sunset District
- 🍜 Asian Restaurant
$$
Price per Person $41–$50
mentioned by 39 of the guests
#1482 out of 2403 places to eat in San Francisco
#15 Asian Restaurant out of 22 in San Francisco
Good
7.2 out of 10
Food
Service
Ambience
Value
259
Reviews
69.1%
Satisfaction
Often praised
- Quality food
- AYCE value
Frequently criticized
- Long waits
- High prices
The restaurant, an inviting Asian Restaurant in San Francisco’s vibrant Sunset District, offers a truly memorable dining experience. You’ll discover a casual yet trendy atmosphere perfect for enjoying delicious food.
With its popular all-you-can-eat option, Fiery Hot Pot and Grill promises a feast for your senses, making it a must-visit spot for your next meal.
Overview: Introducting Fiery Hot Pot and Grill
Fiery Hot Pot and Grill generally offers an engaging dining experience, particularly for those who appreciate a wide selection of hot pot and grill options. Guests frequently commend the quality of the offerings and the attentive staff, contributing to a pleasant visit.
The lively ambiance also adds to the overall enjoyment. However, some patrons have noted inconsistencies, particularly concerning wait times for orders and occasional lapses in service.
While the all-you-can-eat option is often highlighted for its value, a segment of customers finds the overall pricing to be on the higher side.
Good
7.2
out of 10
259
Reviews
69.1%
Satisfaction
64
negative
16
neutral
179
positive
Fiery Hot Pot and Grill achieves a respectable overall score of 7.2 out of 10, indicating a generally positive dining experience. Customer satisfaction stands at 69.1%, placing it in the mixed to good range.
This suggests that while many patrons leave content, there’s still some room for improvement to consistently delight everyone. The restaurant’s strongest aspects are its Food (7.6) and Ambience (7.3), which receive good marks from diners.
Service (6.4) and Value (6.4) are perceived as average, suggesting areas where experiences can be inconsistent. These insights are drawn from 259 customer comments, with 179 positive and 64 negative observations.
What people like
- Quality meats and food
- Great AYCE value
- Attentive, helpful staff
What people don't like
- Long wait times
- Inconsistent service
- Perceived high prices
For those seeking a vibrant hot pot and grill experience with solid food quality, Fiery Hot Pot and Grill is a reasonable choice. The all-you-can-eat option often provides good value, especially if you appreciate a wide selection of meats and a lively setting.
However, be prepared for potential service delays and a price point that some find a bit high. With a recommendation score of 7.4, it’s worth considering if you prioritize food and ambiance over flawless service.
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Verdict: Our expert take on Fiery Hot Pot and Grill
Food (7.6 out of 10)
mentioned by 96% of the guests
When it comes to the food, this spot generally hits the mark, boasting a 7.6 score and a solid 75.6% customer satisfaction. With 102 positive remarks out of 135, diners frequently praise the diverse vegetarian options, fantastic sauce bar, and the all-you-can-eat hot pot and grill experience, especially the wagyu beef and broth flavor. However, 27 negative comments suggest some areas for improvement.
A few found the mild broth surprisingly spicy or the meat quality for grilling inconsistent. Others noted overly salty marinated meats or small meat portions, occasionally leading to a bland dinner experience.
Food
135
Reviews
75%
Satisfaction
27
negative
6
neutral
102
positive
Rating distribution
What people like
- Diverse AYCE options
- Excellent sauce bar
- Quality hot pot broths
What people don't like
- Inconsistent meat quality
- Overly salty seasoning
- Small set portions
Often praised
- foodThe vibe and food here is so good!
- hot potFiery Hot Pot and Grill is a great spot for hot pot.
- meatsMy experience at this restaurant was one of the better hot pot spots/chains in the north bay. I was impressed with the high quality meats and the solid choices of vegetables, sides, and mushrooms. The ordering process was easy, and they actually fulfilled all orders in a timely manner.
- desserteach person on our table got the chance to choose a dessert
- food qualitythe food quality was a definite highlight
- ice creamThe service was very friendly, and we absolutely loved the food. As a bonus, we received a free lobster tail and a free ice cream, which were delightful additions to our meal.
- offeringsThe ordering process was easy, and they actually fulfilled all orders in a timely manner. Everything from the layout, service, and offerings were high quality. If you want a clean, enjoyable hot pot experience, I recommend going here once in a while.
- sauce barhelp yourself sauce bar, veggies and dumplings is liberating
- veggiesveggies and dumplings is liberating
- wagyu beef15 dollars worth of wagyu beef
Frequently criticized
- foodthe taste of the food was a bit more on the saltier side
- BBQhotpot is better than the BBQ
- all you can eatThe all you can eat is just too much food
- bland dinnerhad a really bland dinner
- brothsone of the broths was disgusting
- canned drinksWhen we asked for canned drinks, we were told they didn’t have any
- cumin beefThe cumin beef is too strong in flavor
- dessertthey gave one dessert for our table. Are we supposed to share a scoop of ice cream
- diarrheaall had diarrhea after that
- fiery spice beeffiery spice beef with the fiery level for my hot pot’s broth and the salt level was way higher than the spice level
If you're looking for a diverse AYCE hot pot and grill experience with great broth and a fantastic sauce bar, this place is definitely worth a try. Just be mindful that some grilled meats might be overly seasoned, and portions for set menus can be small.
Service (6.4 out of 10)
mentioned by 73% of the guests
When it comes to service, there's a lot to like! Out of 68 comments, 40 were glowing, highlighting the incredibly friendly staff and attentive servers who often ensured food came really fast. Many appreciated the detailed explanations and overall positive experience, contributing to an average score of 6.4.
However, not everyone had a smooth ride. 24 negative comments pointed to issues like long wait times, particularly for food and tables, and some found the service to be quite slow. There were also mentions of poor waitress attitude and a concerning lack of response in critical situations, leading to a mixed customer satisfaction of 58.8%.
Service
68
Reviews
58%
Satisfaction
24
negative
4
neutral
40
positive
Rating distribution
What people like
- Friendly, attentive staff
- Fast food delivery
- Helpful, enthusiastic servers
What people don't like
- Slow service
- Long wait times
- Poor staff attitude
Often praised
- serviceThe quality, the taste, the service everything is perfect.
- staffthe staff was beyond helpful and enthusiastic
- serverOur server was super sweet and was working like he had 4 hands.
- waitressThe waitress was super helpful at picking broths and explaining
- Dietary restrictionsThe staff specifically asked us if we had any dietary restrictions
- OrdersOrders showed up in a timely fashion
- customer serviceThe customer service was phenomenal
- empty platestook away the empty plates and stuff on your table pretty fast
- experienceSuch a good experience
- explain detailsexplain detail if you are first to the place
Frequently criticized
- serviceWhile the dessert was decent, it wasn't enough to salvage the overall experience. The establishment requires serious cleaning, better service, and more customer respect. I definitely do not recommend.
- wait timetook 25 mins after ordering to get our soup
- waiterone waiter returned to the counter and eye balled me for quite some time without any attempt to greet me
- appetizerAppetizer was served at the end of our meal
- checkgiving us the check
- customer servicethe customer service was extremely poor
- dessertno one served us dessert
- experienceVery bad experience
- foodour food took FOREVER to come
- items I orderedthey didn't bring out some of the items I ordered
If youre looking for generally friendly and fast service, youll likely have a good experience. Just be prepared for the possibility of longer waits or less attentive staff during busy periods, as it seems to be a bit of a mixed bag.
Ambience (7.3 out of 10)
mentioned by 47% of the guests
When it comes to the atmosphere, this spot generally hits the mark, earning a 7.3 score which is quite good! Many customers rave about the overall experience and vibe, often describing it as feeling like fine dining with great interiors and a spacious layout thanks to high ceilings. With 25 positive remarks, it seems many have enjoyed the setting, whether for a birthday celebration or a hot pot experience, appreciating the thoughtful layout and even the cutlery that elevates the meal.
However, the customer satisfaction, sitting at 69.4%, suggests a bit of a mixed bag. While the positives are strong, 6 negative observations point to some noticeable issues. A few guests unfortunately encountered a wet dog smell and felt the place needs serious cleaning, which certainly detracts from the atmosphere.
There were also comments about a weird seating arrangement that could make the experience less comfortable.
Ambience
36
Reviews
69%
Satisfaction
6
negative
5
neutral
25
positive
Rating distribution
What people like
- Fine dining feel
- Spacious layout
- Great vibe
What people don't like
- Wet dog smell
- Needs cleaning
- Awkward seating
Often praised
- atmosphereI would expect better awareness and training for situations like this, especially when it’s happening right in the middle of the restaurant. The food and atmosphere were fine, but this lack of response in a medical emergency made me feel uneasy. I hope management takes this seriously and trains their staff to be more attentive and proactive in such critical moments.
- tableshigh ceilings and tables are not cramped together
- Kid-friendlinessThere were a few kids in the restaurant and they blended beautifully
- ambiancethe "fiery" ambiance of flames
- ambiencepretty good ambience
- birthday celebrationI was here for my birthday and got to spin the wheel!
- cutleryThe cutlery also makes it feel like such an elevated experience
- experiencethe experience is a lot of fun
- fine diningit really felt like fine dining
- good timeThey offer a wheel of birthday offers for discounts on special events. Overall, it was a good time spent with my family.
Frequently criticized
- atmospherethe atmosphere was very poor
- cleaningThe place needs serious cleaning
- menu presentationMy experience at this restaurant was a mix of excellent food and a frustrating menu situation. The food itself was fantastic, with options for both personal hot pot and Korean-style BBQ.
- menu situationthe menu situation was under atmosphere
- seating arrangementBesides the wait and the weird seating arrangement
- wet dog smellthe place reeked like wet dog
If you're looking for a place with a generally upscale and spacious feel, this restaurant is worth checking out for its good ambiance. Just be aware that some guests have noted issues with cleanliness and seating, so it might not be perfect for everyone.
Value (6.4 out of 10)
mentioned by 35% of the guests
Regarding value, many diners felt they truly got their moneys worth, especially with the AYCE hot pot & grill options and affordable deals. There are even mentions of a birthday offer discount making it sweeter. With 12 positive opinions out of 20 total, its clear many found the pricing fair, contributing to a 6.4 score and a 60% customer satisfaction, which leans towards a mixed but somewhat positive experience.
However, not everyone was thrilled. Some found the overall prices to be quite high, and the automatic service charge was a recurring point of contention. The idea of paying for an extra carb also didn't sit well with a few, leading to 7 negative opinions that suggest some room for improvement in perceived value.
Value
20
Reviews
60%
Satisfaction
7
negative
1
neutral
12
positive
Rating distribution
What people like
- Money's worth AYCE
- Affordable hot pot deals
- Birthday discount offers
What people don't like
- Automatic service charge
- High base prices
- Extra carb cost
Often praised
- $34 for AYCE$34 for AYCE, which is def a great deal
- $38 all-you-can-eatchose the 38 dollars all you can eat
- AYCE hot pot & grillAYCE hot pot & grill ($43 per person, but we got a $5 off per person discount
- AYCE hotpotAYCE hotpot for 34$ is a great deal
- KBBQyou can add kbbq for 4$ more
- affordableAffordable and buffet
- all-you-can-eat hot pot dealthey have an all-you-can-eat hot pot deal for $34 per person, which is a great value
- birthday offer discountHave a wheel of birthday offer discount for special event
- money's worthwe for sure got our money’s worth and more 😩
- pricegreat price for an all you can eat
Frequently criticized
- priceMy experience at this restaurant was disappointing. We found it to be overpriced, and we weren't impressed by the quality and quantity of ingredients. It's possible their hotpot might be better than the BBQ.
- AYCE priceAYCE price is more expensive than most hotpot restaurants
- automatic service charge20% automatic service charge added
- extra carb$3 for each extra carb is not worth it
- pricesThe prices are high
If youre eyeing an all-you-can-eat experience and can take advantage of specific deals or discounts, youll likely find good value here. Just be mindful of the automatic service charge and potentially higher base prices, which could impact your overall perception of affordability.
How are the prices at Fiery Hot Pot and Grill?
On average, you’ll spend around 45 per person – from 39 guests. That puts the restaurant in the $41–$50 category. For an Asian Restaurant, that’s mid-range, maybe slightly above.
While the average sits at 45, the prices people pay are quite spread out. Many guests spend between 21 – 40 $, but there are also quite a few who go for a more premium experience, spending 71 $ or more.
Here’s a quick look at what guests spend per person, based on the latest 39 reviews.
See how this restaurant’s value for money compares to similar spots in San Francisco.
Overall, for an Asian Restaurant in San Francisco, we think the pricing feels fair. It offers options for those looking for a mid-range meal, but also caters to those wanting to splurge a bit more.
Customer Reviews: what people think about Fiery Hot Pot and Grill
Price per Person
- $31–$40
Visit Type
- Family Dinner
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
9
Great KBBQ Option with Fast Service
We've visited both locations of Fiery Pot and slightly prefer the Irving location due to its KBBQ option. Our family of four, with diverse tastes, all left happy. The service is friendly and FAST, a welcome change from AYCE places that can be slow to bring meat.
The staff here literally speed walk dishes to you, ensuring our grill and pots were always full. I found the value to be good for the quality and freshness of the food. Although we don't opt for AYCE often, Fiery Pot is a place we love returning to a few times a year.
As a bonus, parking down by 24th is easier than in other parts of Irving.
- KBBQ option9
- service10
- speed10
Visit Type
- Special Occasion
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Dinner
9
Delicious Hot Pot & Grill Birthday Treat!
My experience at the restaurant was so delicious! I celebrated my birthday here and enjoyed the all you can eat hot pot & grill. I highly recommend the spicyaki short rib and the cumin lamb.
Everything was so yummy. For my birthday, I got to spin the wheel! 🎡 It was also super cool that they let each person pick their own broth flavor.
I will definitely be back. ☺️
- spicyaki short rib10
- cumin lamb10
- broth flavor9
Price per Person
- $41–$50
Visit Type
- Family Dinner
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Great Family Dining Experience
My experience at this restaurant was very positive. The location is great for dining out with a variety of people. They have tables that can accommodate groups from 4 to over 10 people, making them really accommodating.
Upon arrival, they welcome you warmly and check in with guests. They also take the time to explain details if you're new to the place, which is a nice touch, unlike some other hotpot places. They offer a wheel of birthday offers for discounts on special events.
Overall, it was a good time spent with my family.
- location9
- tables10
- welcome10
Price per Person
- $31–$40
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
9
Excellent Hot Pot Value and Quality
My experience at Fiery Hot Pot and Grill was great. The hot pot was a highlight, with fresh meat and vegetables offering a wide variety to choose from. I particularly enjoyed the spicy beef soup base, which paired perfectly with tofu and beef tendon.
The current all-you-can-eat hot pot deal for $34 per person is an exceptional value, considering the quality and selection. I definitely recommend checking this place out if you're craving hot pot.
- hot pot9
- meat and vegetables9
- spicy beef soup base10
Price per Person
- $41–$50
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Delicious Food & Sweet Service!
My experience at this restaurant was fantastic! The food was absolutely 10/10 and tasted incredibly fresh. Our waitress was also super sweet, contributing to such a good experience <3.
- food10
- waitress10
- experience10
What Fiery Hot Pot and Grill offers
Crowd
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Dinner
- Lunch
Amenities
- Restroom
Offerings
- All you can eat
- Wine
- Beer
- Cocktails
- Alcohol
Dining options
- Dinner
- Table service
- Lunch
- Dessert
Service Options
- Dine-in
Parking
- Usually somewhat difficult to find a space
- Free street parking
- Paid street parking
Atmosphere
- Casual
- Trendy
FAQs
What are the parking options available at Fiery Hot Pot and Grill?
When you visit Fiery Hot Pot and Grill, you’ll find free street parking and paid street parking options. While finding a space can sometimes be somewhat difficult, these choices are available for your convenience.
Is Fiery Hot Pot and Grill accessible for guests with mobility needs?
Yes, Fiery Hot Pot and Grill is designed with accessibility in mind. You’ll find a wheelchair accessible entrance, wheelchair accessible seating, and a wheelchair accessible restroom, ensuring a comfortable visit for everyone.
What is the overall dining experience like at Fiery Hot Pot and Grill?
Fiery Hot Pot and Grill offers a good overall dining experience, with an average score of 7.2. Its strengths lie in Food (7.6) and Ambience (7.3), while Service (6.4) and Value (6.4) are considered average.
Is Fiery Hot Pot and Grill a good value for money?
Many customers find the all-you-can-eat hot pot deal to be a great value, with options like $34 AYCE frequently mentioned. However, some opinions suggest the overall pricing can be high, with an automatic service charge and extra costs for carbs.
How is the service at Fiery Hot Pot and Grill?
Service at Fiery Hot Pot and Grill receives mixed reviews. While many praise the helpful and enthusiastic staff and timely orders, others report long wait times for food and issues with customer service.