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- Accepts reservations
oChef » Eliza’s – San Francisco
Eliza's - San Francisco
Photo from Eliza’s
Eliza's at a glance
San Francisco Lower Pacific Heights
- 🥡 Chinese Restaurant
$$
Price per Person $21–$30
mentioned by 23 of the guests
#1215 out of 2403 places to eat in San Francisco
#94 Chinese Restaurant out of 276 in San Francisco
Good
7.4 out of 10
Food
Service
Ambience
Value
323
Reviews
75.2%
Satisfaction
Often praised
- Authentic cuisine
- Clean ambience
Frequently criticized
- Inconsistent value
- Service problems
The restaurant Eliza’s welcomes you to experience authentic Chinese cuisine in San Francisco’s vibrant Lower Pacific Heights. This cozy and casual spot is perfect for a relaxed meal, whether you’re seeking a quick bite or a full dinner with table service.
You’ll find a welcoming atmosphere that’s also good for kids, making it an ideal choice for families. With excellent vegetarian options and a selection of beer, wine, and other alcoholic beverages, there’s something for everyone to enjoy.
Overview: Introducting Eliza's
Eliza’s offers a notable Chinese dining experience, often praised for its authentic cuisine and exceptional presentation . Many patrons appreciate the generous portion sizes and the overall food quality , suggesting a focus on culinary standards.
However, some diners have noted concerns regarding inconsistent value and occasional service issues . While the atmosphere is generally well-received, these points indicate areas where the experience might not always meet expectations.
Good
7.4
out of 10
323
Reviews
75.2%
Satisfaction
63
negative
17
neutral
243
positive
Eliza’s garners a solid Restaurant Score of 7.4 out of 10, reflecting a generally positive reception. Customer Satisfaction stands at 75.2% , indicating that most patrons leave content.
This overall sentiment is built upon 243 positive observations against 63 negative ones, drawn from a total of 323 customer remarks. The Food (7.8) is a clear highlight, often described as fresh and high-quality.
The Ambience (7.8) also receives strong marks for its cleanliness and comfortable setting. While Service (6.9) is generally good, some experiences suggest room for improvement.
Value (5.2), however, remains a more contentious point for some diners.
What people like
- Authentic Chinese cuisine
- Exceptional food presentation
- Clean, comfortable ambience
What people don't like
- Inconsistent portion value
- Occasional service issues
- Concerns about rising prices
With a Recommendation Score of 7.7 , Eliza’s is a worthwhile consideration if you appreciate well-prepared, authentic Chinese dishes in a pleasant setting. It’s a place that often delivers on its culinary promise, making it a solid choice for many.
However, be mindful of potential inconsistencies in value and service, which some guests have encountered. If you prioritize food quality and atmosphere over strict budget adherence, Eliza’s could be a good fit for your next meal.
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Verdict: Our expert take on Eliza's
Food (7.8 out of 10)
mentioned by 96% of the guests
When it comes to the food, it seems youre in for a treat! With a solid score of 7.8 and customer satisfaction at a strong 79.5%, the general consensus is quite positive. Many appreciate the delicious, freshly cooked dishes, flavorful Chinese food, and generous portion sizes, with 155 positive sentiments noted.
However, its not without its minor critiques, as 28 comments pointed out some areas for improvement. Some found certain items like eggrolls to be greasy, while others mentioned small portions or thin, stringy meat in specific dishes. The quality of some items was also occasionally questioned.
Food
195
Reviews
79%
Satisfaction
28
negative
12
neutral
155
positive
Rating distribution
What people like
- Delicious, fresh food
- Flavorful Chinese cuisine
- Good portion sizes
What people don't like
- Small portions
- Greasy eggrolls
- Thin, dry meat
Often praised
- foodMy experience at this restaurant was excellent, marked by both excellent food and excellent service. The basil chicken, often a standard dish, was anything but ordinary here.
- Chinese foodMy experience at the restaurant was great! I enjoyed the perfect quick fresh Chinese food. The vegetables were always crisp and delicious.
- dishesa number of dishes over the years and were very good to outstanding
- presentationMy experience at Eliza's was positive, particularly for its speciality Chinese cuisine. The presentation is exceptional and the portion sizes are very generous. It's important to note that this is more authentic Chinese cuisine than American-style Chinese food.
- MSGI don't think put MSG in the food since I never feel groggy afterwards
- chicken fried riceBest chicken fried rice i've ever had!
- food qualitygood quality food that doesn't need to be oversauced
- food tasteTaste is great tho!
- portionThe atmosphere was a bit dull, but it's suitable for a casual catch-up with a friend or a family dinner. For two people, we ordered fried rice, vegetables, and chicken, and it was the perfect portion, with no leftovers.
- portion sizesMy experience at Eliza's was positive, particularly for its speciality Chinese cuisine. The presentation is exceptional and the portion sizes are very generous. It's important to note that this is more authentic Chinese cuisine than American-style Chinese food.
Frequently criticized
- portionsVery small portions for the price.
- wingsThese wings of heaven look like they were scorched in the flames of hell.
- mu shu porkthe mu shu pork lacked pork
- Mongolian beef1 was bad (mongolian beef)
- Protrero restaurantNot as good as the one that used to be in Protrero
- chow meinChow mien was dry
- eggplantHowever, the portions were very small for the price. I felt they really skimped on the eggplant. Despite the taste, the small portions and the request for a tip when picking up my order, which I found to be "getting out of hand 🤣", made the overall value questionable.
- eggrollsThe eggrolls were greasy
- foodThe fried rice was just 'eh, okay' and edible, but definitely not the Elizas I remembered. I want my money back; this is a disgraceful act against customers who spend good money only to receive less than mediocre food that doesn't match their pictures. My dog might enjoy them, but I'll spare him the stomach ache.
- honey walnutWasn't impressed with the honey walnut.
If youre looking for flavorful, freshly prepared Chinese food with good portion sizes, this place is definitely worth a try. While a few dishes might miss the mark, the overall experience suggests youll find plenty to enjoy.
Service (6.9 out of 10)
mentioned by 53% of the guests
When it comes to service, many diners have had some truly positive experiences. With 40 positive remarks out of 58 total, guests frequently praise the staff for being wonderful, friendly, and providing fast service and quick turnaround times. The owners also get a special shout-out for their attentive and welcoming approach, making many feel right at home.
However, its not all smooth sailing, as reflected by a 6.9 score and 69% customer satisfaction, indicating a mixed bag with room for improvement. With 16 negative comments, some guests have encountered unfriendly waitstaff or even an evil eye. ' Issues with takeout orders, like delays or incorrect items, and awkward tip requests have also been noted.
Service
58
Reviews
69%
Satisfaction
16
negative
2
neutral
40
positive
Rating distribution
What people like
- Friendly, fast staff
- Attentive owners
- Quick turnaround
What people don't like
- Rude waitstaff
- Takeout order issues
- Unreasonable tip requests
Often praised
- serviceMy experience at this restaurant offered nice service, though the portions were a bit small compared to other Chinese restaurants. The atmosphere was a bit dull, but it's suitable for a casual catch-up with a friend or a family dinner.
- staffthe staff is terrific
- fast servicedelicious food and fast
- ownerRichard the owner makes you feel so welcomed
- No waitWait time:No wait
- ServiceService:5
- StaffKid friendly ATTENTIVE Staff
- Take outGot Hunan beef, fried rice, and crab Rangoon for take out
- courteous serviceCourteous and quick service
- customer servicecustomer service was amazing
Frequently criticized
- serviceThis place treated me with the utmost disrespect.
- apologynever even offered an apology
- delay your foodthey will delay your food
- evil eyeone gives you the evil eye
- ladythe lady went off on me for complaining.
- managermanager (Mae) basically accused me of lying
- mess up your foodthey will mess up your food
- people who attendlas personas que atienden ahi, son malas encaradas
- spill the oilthey spill the oil inside the bag every where
- staffthe staff are a bit remote
If youre dining in, youll likely enjoy the friendly and fast service, especially from the owners. But if you're planning takeout, be aware that some experiences have been less than stellar, so it might be a bit of a gamble.
Ambience (7.8 out of 10)
mentioned by 42% of the guests
The vibe here is definitely a highlight, with a good score of 7.8 and a fantastic 84.4% customer satisfaction! Many appreciate the modern twist and clean interior, often described as comfortable and featuring beautiful art & atmosphere. With 38 positive comments out of 45, its clear guests love the inviting feel, sometimes even noting a library theme for a quiet experience.
However, a few guests noted some areas for improvement. While generally positive, some felt the ambiance had dipped, with mentions of paper napkins replacing linen and a propped-open exterior door causing drafts. A couple of comments also found the decor' a little tacky, but these are minor points among the overwhelmingly positive feedback.
Ambience
45
Reviews
84%
Satisfaction
5
negative
2
neutral
38
positive
Rating distribution
What people like
- Modern, clean interior
- Comfortable atmosphere
- Beautiful art, decor
What people don't like
- Cheap paper napkins
- Drafty exterior door
- Tacky decor
Often praised
- cleanlinessvery clean restaurant
- cleanThe price was great, and the art in the place was beautiful. The serving was very good, and the atmosphere was super comfortable and clean. I have to reiterate, the price was great!
- environmentWe returned recently and it's just as good as ever! The food is clean and carefully prepared, served in a very nice environment with a really beautiful interior. The service was fast and friendly, and it offers great value.
- interiorReally beautiful interior
- AtmosphereAtmosphere:5
- Casual atmosphereCasual atmosphere
- ambienceAmbience is much different and better
- areain this area you won't do better
- artbeautiful art on the place
- art & atmospheregreat ART & atmosphere
Frequently criticized
- Potrero Hill locationWish they NEVER closed there Potrero Hill location.
- ambiancethe ambiance has dipped drastically
- decordecor is a little tacky
- exterior doorthe restaurant props the exterior one open thus allowing quite cool gusts of wind in
- paper napkinsSince covid, linen napkins were replaced with cheap thin paper napkins
If youre looking for a spot with a great atmosphere, this place generally delivers. Youll likely enjoy the modern, clean, and comfortable setting, making it a solid choice for a pleasant dining experience.
Value (5.2 out of 10)
mentioned by 28% of the guests
When it comes to value, it's a bit of a mixed bag here, with a score of 5.2, landing it squarely in the average range. Many folks appreciate the reasonable price, especially for lunch specials, finding them to be a great bargain. Out of 25 total comments, 10 leaned positive, highlighting good value.
However, customer satisfaction sits at a mixed 40%, and it seems the negatives often revolve around things feeling pricey or even overpriced for what you get. There are also concerns about website menu prices not matching the actual bill, leading to a lack of transparency, which is a definite bummer, as 14 negative comments suggest.
Value
25
Reviews
40%
Satisfaction
14
negative
1
neutral
10
positive
Rating distribution
What people like
- Reasonable lunch specials
- Good value
What people don't like
- Overpriced dishes
- Misleading website prices
- Lack of transparency
Often praised
- pricethe price is totally reasonable
- pricesprices are great
- lunchReasonably priced lunch includes soup and tea
- lunch specialsThe lunch specials are a bargain
- reasonableReasonable
- valueGreat value
Frequently criticized
- priceVery small portions for the price.
- billwe were over charges and the bill was in Chinese
- dish priceThat $9 dish is really $15
- money backI want my money back this is a disgraceful act
- overpricedthis place is grossly overpriced
- pricesPrices are constantly increase a little too often
- priceyrelatively pricey for what u get
- refundno refund or offer to comp me
- riceRice you have to pay extra for
- transparencyDisappointing that they can't be more transparent
If you're looking for a good deal, especially for lunch, this spot might hit the mark with its reasonable specials. However, be cautious about dinner prices and double-check the menu, as some find it overpriced with transparency issues.
How are the prices at Eliza's?
You’re looking at roughly 25 per person – reported by 23 diners. That puts it in the $21–$30 category. For a Chinese Restaurant in San Francisco, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While many guests spend in this $21–$30 range, a good number also find options in the $11–$20 bracket, suggesting a nice variety of price points.
Here’s a quick look at what guests spend per person, based on the latest 23 reviews.
How this restaurant’s value for money compares to similar spots in San Francisco.
For a Chinese restaurant in San Francisco, we think the pricing feels pretty fair. It offers a good mid-range experience without breaking the bank, and there are options for different budgets.
Customer Reviews: what people think about Eliza's
Price per Person
- $21–$30
Visit Type
- Casual Outing
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Great Noodles and Chicken Dishes
My experience at the restaurant was great! The atmosphere was casual and pleasant, rated a 4 out of 5. I was seated immediately with no wait time.
The Pan Fried Crispy Noodles (Hong Kong style) were fantastic and are vegetarian by default, with an extra charge for chicken. I also enjoyed the Cashew Chicken, which was good. The food overall was rated a 5 out of 5.
- Pan Fried Crispy Noodles9
- vegetarian8
- Cashew Chicken7
Service Type
- Dine-in
2
Food and Bill Issues
My experience at this restaurant was disappointing. The quality of the food and the ambiance has dipped drastically. Additionally, I was overcharged on my bill, which was also inconveniently in Chinese.
I strongly advise checking your bill carefully before paying.
- quality of the food2
- ambiance2
- bill1
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Deliciously Different Chinese Food!
My experience at this restaurant was fantastic! I loved the food here. It's different from the Chinese food I've tried in Asia, but every dish was tasty.
This was my second visit, and the owners were very nice.
- food9
- dish9
- owners8
Visit Type
- Regular Visit
Service Type
- Dine-in
10
Miss this place!
My experience at this restaurant was fantastic. I became a regular and highly recommend it; you won't regret it. The service, atmosphere, and food were all top-notch, each receiving a perfect score.
- service10
- atmosphere10
- food10
Price per Person
- $21–$30
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
7
Decent Service, Small Portions
My experience at this restaurant offered nice service, though the portions were a bit small compared to other Chinese restaurants. The atmosphere was a bit dull, but it's suitable for a casual catch-up with a friend or a family dinner. For two people, we ordered fried rice, vegetables, and chicken, and it was the perfect portion, with no leftovers.
- service9
- atmosphere6
- portion8
- portions4
What Eliza's offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Wine
- Beer
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Lunch
- Table service
Service Options
- Dine-in
- Takeout
- Delivery
Atmosphere
- Cozy
- Casual
FAQs
What dining and service options does Eliza's offer?
At Eliza’s, you can enjoy a full dine-in experience for lunch or dinner with table service. If you’re on the go, convenient takeout and delivery services are also available. They also accept reservations, making planning your visit easy.
Is Eliza's accessible and family-friendly?
Yes, Eliza’s is designed to be welcoming for everyone. You’ll find a wheelchair accessible entrance, seating, and restroom. It’s also considered good for kids, ensuring a comfortable and enjoyable dining experience for families.
How does Eliza's generally perform according to customer feedback?
Eliza’s holds a Restaurant Score of 7.4 , with Food (7.8) and Ambience (7.8) being strong points. Service (6.9) is generally good, though Value (5.2) has been a mixed experience for some.
What are the standout features of Eliza's dining experience?
Customers frequently praise Eliza’s for its authentic Chinese cuisine, exceptional food presentation, and clean, comfortable dining environment.
What are some common concerns or areas for improvement at Eliza's?
Some diners have noted inconsistent portion value, occasional service issues, and concerns about rising prices.