Highlights
- Great coffee
oChef » Dunkin – San Diego
Dunkin - San Diego
Photo from Dunkin
Dunkin at a glance
San Diego Miramar
- ☕ Café
$$
Price per Person $11–$20
mentioned by 10 of the guests
#747 out of 755 places to eat in San Diego
#65 Café out of 65 in San Diego
Poor
3.2 out of 10
Food
Service
Ambience
Value
114
Reviews
20.2%
Satisfaction
Often praised
- Friendly service
- Drink perfection
Frequently criticized
- Order inaccuracy
- Quality inconsistency
The café Dunkin’ in San Diego’s vibrant Miramar neighborhood offers you a perfect spot to grab a delicious pick-me-up. You’ll find this casual establishment is celebrated for its great coffee, making it an ideal destination whether you’re starting your day or need an afternoon boost.
With a welcoming atmosphere, it’s designed for your convenience, ensuring a pleasant experience every time you visit.
Overview: Introducting Dunkin
Dunkin’ often receives praise for its friendly staff and the convenience of a quick drive-through, ensuring many customers get their orders efficiently. Patrons also frequently note that their beverages are served at the perfect temperature, a small but significant detail.
However, the experience isn’t always consistent. Some customers report issues with incorrect coffee orders and occasional concerns about food quality.
Additionally, long wait times can sometimes detract from an otherwise speedy visit.
Poor
3.2
out of 10
114
Reviews
20.2%
Satisfaction
86
negative
5
neutral
23
positive
Dunkin’ currently holds an overall score of 3.2 out of 10, placing it in the lower range, and customer satisfaction stands at a modest 20.2%. This indicates a significant portion of customers leave feeling less than satisfied.
These figures are drawn from 114 customer observations, with 23 positive and 86 negative experiences contributing to the assessment. Delving into specific aspects, Ambience scores highest at (4), suggesting the environment is generally acceptable.
However, Food (3.4), Service (3), and Value (3) all fall into the lower scoring bracket, highlighting areas where improvements are clearly needed to enhance the overall customer journey.
What people like
- Friendly staff
- Efficient drive-through
- Perfect drink temperature
What people don't like
- Inaccurate coffee orders
- Inconsistent food quality
- Extended wait times
Considering the feedback, Dunkin’ presents a mixed bag. While the convenience and a well-prepared drink can be a draw, be prepared for potential inconsistencies in food quality and order accuracy.
It’s a place that might serve your needs for a quick coffee run, especially if you prioritize speed. With a recommendation score of 3.4, it suggests that while some find it suitable, it doesn’t consistently exceed expectations.
If you’re seeking a reliable and consistently high-quality experience, you might find yourself looking elsewhere, but for a quick, no-frills stop, it could suffice.
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Verdict: Our expert take on Dunkin
Food (3.4 out of 10)
mentioned by 73% of the guests
Despite an overall poor score of 3.4 and a low customer satisfaction of just 17.5%, some folks did find things to cheer about regarding the food. Out of 40 total opinions, 7 positive comments highlighted that the food can be pretty good and even fantastic. Specific mentions praised the cold brew, donuts, and coffee, especially when served at the perfect temperature.
However, the majority of the feedback, with 28 negative comments, points to significant issues. Many found the quality of the food and drinks to be poor, with doughnuts often missing, minimal, or incorrect. Coffee was frequently described as burnt or inconsistent, and breakfast sandwiches often arrived burnt, leading to a generally disappointing experience.
Food
40
Reviews
17%
Satisfaction
28
negative
5
neutral
7
positive
Rating distribution
What people like
- Perfect drink temperature
- Good food
- Loved cold brew
What people don't like
- Poor food quality
- Inconsistent coffee
- Missing/burnt donuts
Often praised
- foodThe food is pretty good
- coffeeMy experience at this restaurant was positive due to the friendly staff and the quick drive-through service, which made it very convenient. However, it was a bummer that it is only open until 1 pm, as their coffee would be great in the afternoon to finish out the workday.
- cold brewLive of cold brew every morning!
- donutsI absolutely love eating donuts here
- drink temperaturehot drink hot, cold drink cold
- food temperatureMy experience at this restaurant was excellent. I consistently receive great service, and my food and drinks are always at the perfect temperature – hot food hot, hot drink hot, and cold drink cold. I also appreciate that I never have to wait long.
Frequently criticized
- coffeeEvery time I visit, my order is messed up. My coffee is NEVER correct the first time. I'm unsure if the order taker inputs it incorrectly or if the preparer doesn't read the screen properly.
- food qualitythe food is either cold, not cooked, or cooked so fantastic it’s burned
- baconall of the bacon in our sandwiches was burnt to a crisp
- breakfastmaking your own breakfast instead of ordering from here
- breakfast sandwichesall of the bacon in our sandwiches was burnt to a crisp
- burnt coffeecoffee is always burnt
- coffee ordersNEVER Get the same drink twice
- creamerSometimes it's in my drink and sometimes it's not
- cup was filledonly half of my cup was filled and half of that was foam
- donut assortmentThis place has lost my business. Today was the final straw: three coffees, three broken straws, and an incorrect donut assortment. I don't think I'll ever return.
If youre considering this spot for food, be prepared for a gamble. While some enjoy the cold brew and donuts, the overwhelming sentiment points to inconsistent quality and frequent order issues. It might be worth a try if youre feeling lucky, but don't expect a consistently great culinary experience.
Service (3 out of 10)
mentioned by 91% of the guests
While a few customers have experienced genuinely friendly and respectful staff and appreciate the speed of the mobile app for order ahead options, leading to quick service, these positive remarks are unfortunately outnumbered. Out of 63 comments, 13 highlighted these brighter moments. However, the overall sentiment points to a poor service experience, reflected in a score of 3 and a low customer satisfaction of 20.6%.
Many of the 50 negative comments frequently mention frustratingly long waiting times, issues with the drive through, and significant problems with order accuracy and staff attitudes.
Service
63
Reviews
20%
Satisfaction
50
negative
0
neutral
13
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Order ahead
What people don't like
- Long wait times
- Inaccurate orders
- Poor staff attitude
Often praised
- servicethe service and atmosphere are top-notch
- staffthe staff is usually pretty friendly
- customer serviceAwesome customer service
- drive throughThe drive through is usually quick
- fastI enjoyed the live of cold brew every morning. The customer service was awesome, and they were pretty fast even during rush hour. America runs on Dunkin!
- friendly and respectful staffFriendly and respectful staff!
- mobile apphighly recommend using the mobile app
- order aheadbetter off ordering ahead
- service recoverythey made a whole other coffee and gave me both. Was very pleased
- skip the lineskip the line
Frequently criticized
- serviceMy experience at this restaurant was quite disappointing due to the service
- orderToday, I waited 40+ minutes in the drive-thru. Because I realized I was going to be late for work, I didn't even end up getting what I came for. There was no rhyme or reason for the delay, and this isn't an isolated incident; it happens on a regular basis.
- waiting timeI waited 10 minutes while multiple orders after mine came out
- customer serviceTheir care/customer service is far below lackluster
- drive thruOrdered a half dozen through the drive thru. After I arrived at work I realized they only gave me 5.
- drive-thruMy experience this morning through the drive-thru was frustrating. There was no one at the window or taking orders. Later, I found out the business was closed because they can't open their cash drawers.
- staffHe asked what I ordered and stated it would be right out. After another 5 minutes with no sign of my order, I managed to get the attention of one of the girls behind the counter (another staff member completely ignored me). She also asked what I ordered, and after I repeated it, they finally provided my items.
- wait timeThe wait time for drive through is anywhere between 10 minutes
- ServiceWhen asked if they were making more they said no
- amount of staffNeed to up the amount of staff they have
If you're considering a visit, be prepared for potentially long waits and order mix-ups, as the service often falls short. While some find the staff friendly, the overall experience suggests you might be taking a gamble on efficiency and accuracy.
Ambience (4 out of 10)
mentioned by 21% of the guests
When it comes to the vibe, some guests really dig the atmosphere and praise its great location. Out of 10 remarks, 3 were positive, highlighting a nice atmosphere and even top-notch service and ambiance. While these sound promising, the overall score for ambience is an average 4, and customer satisfaction is a rather poor 30%, indicating a mixed bag despite the positive mentions.
However, the majority of feedback, with 7 negative remarks, points to some significant snags. Guests were bummed about limited hours, a closed dining room, and even dirty counters or a messy coffee pick up area. Frustrating experiences with locked doors and unlit spaces when the parking lot was full clearly contributed to the low customer satisfaction and average score.
Ambience
10
Reviews
30%
Satisfaction
7
negative
0
neutral
3
positive
Rating distribution
What people like
- Nice atmosphere
- Great location
What people don't like
- Dirty counters
- Messy coffee area
- Locked doors
Often praised
- atmospherethe service and atmosphere are top-notch
- great locationthis is a great location
Frequently criticized
- coffee pick up areathe coffee pick up area was a mess
- counterslook a little dirty if the counters don’t get wiped down
- dining roomtold me the dining room was closed
- doorsMy experience was disappointing. At 7: 45 am, the parking lot was full of people, but the doors were locked and all lights were off. There was no sign to explain the situation, leaving many customers, including myself, feeling let down.
- hoursA bummer that it is only open until 1pm
- lightsMy experience was disappointing. At 7: 45 am, the parking lot was full of people, but the doors were locked and all lights were off. There was no sign to explain the situation, leaving many customers, including myself, feeling let down.
- parking lotparking lot full of people at 7:45am
If youre seeking a nice atmosphere in a great location, you might find something appealing here. However, be prepared for potential letdowns like cleanliness issues or unexpected closures, which could significantly dampen your experience. Its a bit of a gamble on the ambience front.
Value (3 out of 10)
mentioned by 3% of the guests
When it comes to value, there arent any specific positive comments or terms to highlight, with zero positive opinions to report. This absence of praise, combined with a low score of 3, suggests that affordability isnt a standout feature here. On the flip side, the value aspect seems to be a bit of a sticking point, with one comment specifically mentioning that the donuts here can be kind of pricey.
This aligns with a rather poor customer satisfaction of 0%, indicating there's definitely room for improvement in this area, based on 1 piece of feedback.
Value
1
Reviews
0%
Satisfaction
1
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Donuts are pricey
Often praised
No positive aspects so far.
Frequently criticized
- priceydonuts here can be kind of pricey
If youre heading out specifically looking for great value, this might not be your top pick. With feedback pointing to pricey items and a very low satisfaction score, its clear that affordability isn't a strong suit here.
How are the prices at Dunkin?
You’re looking at roughly 13 per person – reported by 10 diners. That puts it in the $11–$20 category. For a Cafe, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, we see a nice mix: while the average is 13, about half of the recent reviews show guests spending less than 10, with others going a bit higher. So, there’s a good range of options, from budget-friendly bites to slightly more indulgent treats.
Here’s a quick look at what guests spend per person, based on the latest 10 reviews.
How this spot’s value stacks up against similar restaurants in San Diego.
Overall, we think the pricing here feels quite fair for a Cafe in San Diego. It offers a good balance, with options for different budgets, making it a solid choice for a casual meal or coffee.
Customer Reviews: what people think about Dunkin
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Takeout
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
2
Incorrect Order at Drive-Thru
I went through the drive-thru at the El Cajon location and ordered two sprinkle donuts. Unfortunately, I received two donuts with filling instead. I was surprised and thought, "Wow, this is incorrect.
" It makes me question how much intelligence is required to get a small order right.
- sprinkle donuts2
- donuts with filling2
- small order1
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
1
No Doughnuts? How?
I showed up at 07: 30 for breakfast for work and they were already sold out of the MOST BASIC ONE, the glazed doughnut! When I asked if they were making more, they said no. How can you be a doughnut shop and have no doughnuts to sell 🤣
- glazed doughnuts1
- doughnuts1
- Service1
Visit Type
- Regular Visit
Group Type
- Colleagues
Group Size
- Large Group
Service Type
- Takeout
Meal Type
- Breakfast
2
Disappointing Experience with Inconsistent Quality
I’ve been here before, and the experience with the quality and quantity of donuts can be hit or miss. However, I continued to give them my business because it's close to home, and I believe in supporting businesses on base. This place, however, needs an overhaul or change ASAP.
I woke up at 5: 00 AM to get there by 5: 20 AM to pick up a dozen donuts for my coworkers in honor of Labor Day, but as you can see, their hours are incorrect both online and on the door. If I had known, I would have planned to go out in town instead and not have wasted the time or effort. The last time I went, there were minimal donuts and the coffee pick-up area was a mess, but I overlooked it due to the 'support our own' mentality.
Lesson learned. This is why we don’t have nice things on base 🫤
- quality and quantity of donuts3
- hours are incorrect2
- minimal donuts3
Visit Type
- Regular Visit
Group Type
- Couple
Group Size
- Couple
3
Inconsistent Coffee Orders
My husband works on base and is lovely enough to offer to bring me a coffee some days. My order is always the same, but I NEVER get the same drink twice. They are very inconsistent with their product.
I always ask for creamer; sometimes it's in my drink and sometimes it's not. I've come to expect the unexpected.
- coffee orders2
- product consistency2
- creamer3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Colleagues
Group Size
- Small Group
Service Type
- Takeout
Meal Type
- Breakfast
Wait Time
- Long (31+ min.)
1
Cold, Burnt, and Slow at Dunkin' Donuts
It must be challenging to handle a simple task like preparing food, especially fast food at a gas station. Every time I or my coworkers get food at the Miramar Dunkin’ Donuts, the food is either cold, not cooked, or cooked so poorly it’s burned. The workers seem indifferent to the quality of your food.
The wait time during the drive-through is incredibly long, taking what feels like '10 years' even though they open early at 5 A. M. I once ordered several wake-up wraps, watched them put them in the oven, and after driving away, discovered they were cold as ice.
Other times, the food has been burnt to a crisp. One would be better off going to a Waffle House and at least getting entertainment while watching people cook and interact.
- food quality1
- workers1
- wait time1
What Dunkin offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Brunch
- Dessert
- Dinner
- Lunch
Service Options
- Drive-through
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
FAQs
What dining options are available at Dunkin' in Miramar?
At Dunkin’ in Miramar, you can enjoy a variety of dining options throughout the day. Whether you’re looking for breakfast, brunch, lunch, or dinner, they have you covered. Don’t forget to stop by for dessert or a late-night bite. It’s also a great spot for a quick coffee.
What convenient service options and accessibility features does Dunkin' in San Diego offer?
Dunkin’ in San Diego provides numerous convenient service options, including drive-through, takeout, curbside pickup, and delivery, alongside onsite dining. For accessibility, you’ll find a wheelchair-accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for everyone.
How does Dunkin' generally perform according to customer feedback?
Dunkin’ currently holds an overall score of **3.2**, with customer satisfaction at **20.2%**. While **Ambience** scores an average (4), **Food** (3.4), **Service** (3), and **Value** (3) are areas where customers frequently report issues.
What aspects do customers typically enjoy at Dunkin'?
Many customers appreciate the **friendly staff** and the efficiency of the **drive-through**. Positive feedback often highlights that drinks are consistently served at the **perfect temperature**.
What are the main frustrations customers experience at Dunkin'?
Common frustrations include **incorrect coffee orders**, inconsistent **food quality** (such as cold or burnt items), and frequently reported **long wait times**, particularly in the drive-through.