Highlights
- Great coffee
oChef » Dunkin – Las Vegas
Dunkin - Las Vegas
Photo from Dunkin
Dunkin at a glance
Las Vegas Downtown Las Vegas
- ☕ Café
$$
Price per Person $11–$20
mentioned by 70 of the guests
#181 out of 192 places to eat in Las Vegas
#14 Café out of 14 in Las Vegas
Poor
3.8 out of 10
Food
Service
Ambience
Value
425
Reviews
28.9%
Satisfaction
Often praised
- Cleanliness
- Efficiency
Frequently criticized
- High cost
- Poor service
The cafe Dunkin’ in Downtown Las Vegas offers you a convenient stop for your daily caffeine fix or a quick bite. Located within the Hotel & Casino at 200 E Fremont St, this casual spot is known for its great coffee.
Whether you’re starting your day with breakfast, grabbing lunch, or needing a late-night snack, you’ll find a welcoming atmosphere. You can enjoy your meal onsite, pick it up for takeout, or even have it delivered right to you.
Overview: Introducting Dunkin
Dunkin provides a convenient spot for a quick bite, often praised for its cleanliness and accessible location. Many appreciate the refreshing atmosphere, making it a pleasant stop for those on the go.
However, experiences at Dunkin can be a mixed bag. While some find the food delicious and service quick, others encounter issues with staff attitude and perceived high costs, suggesting inconsistency.
Poor
3.8
out of 10
425
Reviews
28.9%
Satisfaction
280
negative
22
neutral
123
positive
Dunkin receives an overall 3.8 out of 10, placing it in the poor category, and customer satisfaction stands at a low 28.9%. This indicates that a significant portion of visitors leave feeling underwhelmed.
With 123 positive remarks against 280 negative ones out of 425 customer comments, there’s a clear lean towards dissatisfaction. Looking closer at specific areas, Value (2.0) is a major concern, frequently cited as overpriced.
Service (3.6) also struggles, with many comments about staff attitude and inconsistency. While Food (4.2) has some positive mentions, it’s often described as inconsistent.
Ambience (6.1) fares better, with praise for cleanliness and convenience, despite some layout and AC issues.
What people like
- Clean, convenient setting
- Efficient order handling
- Some tasty items
What people don't like
- High prices
- Inconsistent service
- Subpar food quality
Given the overall score and customer feedback, Dunkin presents a mixed proposition. With a Recommendation Score of 3.9, it’s clear that while some aspects like convenience and cleanliness are appreciated, significant drawbacks exist.
If you’re in a pinch and prioritize a quick, clean stop, it might suffice. However, be prepared for potentially high prices and inconsistent service or food quality.
For a more consistently satisfying experience, you might explore other options.
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Verdict: Our expert take on Dunkin
Food (4.2 out of 10)
mentioned by 83% of the guests
While the overall customer satisfaction for food sits at a rather low 32%, there are still some bright spots. Based on 172 customer remarks, about 55 positive comments highlight that many find the food to be fresh and tasty, especially items like orange chicken, lo mein noodles, and fresh donuts. It seems to hit the mark for a quick food on the run.
However, the average score of 4.2 suggests a mixed bag, largely due to the 105 negative remarks. Many customers express disappointment with general food quality, food temperature, and portion sizes. Issues like a limited donut selection and wrong ingredients also frequently pop up, indicating a need for more consistency.
Food
172
Reviews
32%
Satisfaction
105
negative
12
neutral
55
positive
Rating distribution
What people like
- Fresh donuts available
- Quick food delivery
- Specific item hits
What people don't like
- Inconsistent food quality
- Poor portion sizes
- Food temperature issues
Often praised
- coffeeMy experience was that they know how to get the orders out quick, and the coffee is fresh. The bagels could be toasted a bit more, but overall, it's good for food on the run and decent coffee to go.
- foodThe food was delicious
- donutsshe fixed the donuts when we individually ordered 6 to make them into a six pack
- donutThat donut sure can do. I ain't met one that was better yet
- drinkhighly recommend this place for a drink
- ChocoGet that Choco
- DonutsWent to these Dunkin donuts 3 times sene I've been here.
- Dunkin'Dunkin as it should be
- LANAI OXTAIL SOUPMy experience at the restaurant was fantastic. I particularly loved the LANAI OXTAIL SOUP. While it might be one of the most expensive menu items, it was absolutely well worth it.
- bite to eata bite to eat on the go
Frequently criticized
- coffeeI go to Dunkin' daily and spend a lot of money there. The lady here refused to make my coffee with vanilla bean, even though they have it and I've had it made there before. This is how I order my coffee every day.
- foodWe ordered online, and while the drinks were ready on time, we had no idea and had to ask for them. The food was ready 20 minutes later, and no one could be bothered to tell us. It's worth a drive to avoid this one.
- drinkThey didn't make my drink sweet enough
- donutswaited 10 minutes for my donuts until I finally caught someone's attention
- FoodFood:2
- cream cheesethe cream cheese was so light you could literally see the bagel
- donutlady gave us one donut with a bite in it
- drinksThe drinks could be made better by robots
- food qualityFood tastes like it was poorly microwaved
- food temperatureI found it to be extremely overpriced, with inconsistent and unfair upcharges for being lactose. The food itself tasted as though it was poorly microwaved and lacked any real flavor, described as vapid.
If you're looking for a quick, familiar bite like a donut or specific Asian-inspired dishes, you might find something decent. However, be prepared for potential inconsistencies in quality, portion sizes, and overall food satisfaction, as many customers have reported issues.
Service (3.6 out of 10)
mentioned by 84% of the guests
When it comes to service, there are definitely some bright spots, with 49 positive remarks out of 175 total. Guests often praise the friendly staff, fast service, and an efficient and organized team that shows attention to customer satisfaction. Some even noted quick order handling and helpful employees, making for pleasant interactions.
However, the overall picture suggests significant room for improvement, with a score of 3.6 and customer satisfaction at a low 28%. A substantial 119 negative comments highlight issues like rude service, bad attitudes, and generally poor customer service. There are also concerns about understaffing and long waiting times, indicating a need for more consistent positive experiences.
Service
175
Reviews
28%
Satisfaction
119
negative
7
neutral
49
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Efficient team
What people don't like
- Rude service
- Poor customer service
- Bad attitudes
Often praised
- serviceThe food was delicious and the atmosphere was cool and refreshing. I appreciated the quick service, as my order was taken promptly. The restaurant was also very clean, with staff actively maintaining public areas.
- staffMy experience at this restaurant was mixed. The staff were pleasant, but I was surprised and not appreciative that all the doughnuts and bagels I wanted had an up charge. This included an up charge for the apple fritter, which was quite frustrating.
- Friendly staffFriendly staff.
- Good serviceGood service
- Graciean employee named Gracie was so helpful!
- appdo use the app
- attention to customer satisfactionattention to customer satisfaction is rare these days
- big linemanaged a big line fast
- colleagueThe girl she was with was kind like everybody else
- customer serviceAmazing customer service
Frequently criticized
- customer serviceMy experience at the restaurant on July 20th, around 11: 20 pm, was marked by poor customer service. I would suggest training your staff to be more polite and respectful.
- serviceMy experience at this restaurant was quite disappointing due to inconsistent service and drink preparation. Initially, I requested a specific syrup for my matcha drink, which the staff politely declined, stating it wasn't "Duncan standard.
- managercoughing “manager” without a face cover, that was not appreciated
- stafftrain your staff to be polite and respectful
- employeesI visited this fast food restaurant, located inside a famous hotel, yesterday, Saturday 06/03/23. I feel so bad for their employees because there is no AC. They are human beings and it’s too hot in Las Vegas to be working under these conditions.
- lineMake sure to order at the self order kiosks. The line can get long in the morning. Otherwise, a nice breakfast/coffee run!
- staff memberher attitude is the same. She didn’t change the coffee
- workersI found the donuts to be overpriced. Furthermore, the workers had bad attitudes. To make matters worse, after I paid for my order of donuts, they accused me of stealing them, claiming they never gave them to me.
- attitudegave us attitude about the exchange
- ladyI go to Dunkin' daily and spend a lot of money there. The lady here refused to make my coffee with vanilla bean, even though they have it and I've had it made there before. This is how I order my coffee every day.
If you're looking for quick service and a friendly face, you might get lucky, but be prepared for a potentially frustrating experience. The service here is quite inconsistent, so it might be best to manage your expectations or consider other options if service quality is a top priority.
Ambience (6.1 out of 10)
mentioned by 22% of the guests
Many guests appreciate the convenient location and the overall cleanliness of the place. With 18 positive remarks out of 27 total comments, it seems there's often a cool and refreshing atmosphere and even room to sit and enjoy your visit. The overall score for ambience sits at an average 6.1.
However, not everyone finds the vibe perfect, with 8 negative comments highlighting some concerns. Some found the location a bit odd or hard to find, especially being inside a casino. There were also mentions of a weird layout, issues with AC, and even staff moving guests due to cleaning tables, contributing to a mixed 66.7% customer satisfaction.
Ambience
27
Reviews
66%
Satisfaction
8
negative
1
neutral
18
positive
Rating distribution
What people like
- Convenient location
- Clean environment
- Cool atmosphere
What people don't like
- Odd casino location
- No air conditioning
- Weird layout
Often praised
- atmospherethe atmosphere was cool and refreshing
- cleanlinessThe restaurant was also very clean
- locationconveniently located in the new Food Hall
- Dunkin'Dunkin is the best thing about the freemont casino
- Vegas weatherI highly recommend trying their refreshers or the new energy punch. The pineapple coolatta was delicious and perfect for the hot Vegas weather.
- coffee shopConvenient coffee shop inside the Fremont hotel
- convenient for thoseplace so convinience for those
- convenient locationVery convinient inside the Freemont hotel
- environmentThe environment was very clean
- place to grab a biteWhile it might be one of the most expensive menu items, it was absolutely well worth it. It's a fantastic place to grab a bite.
Frequently criticized
- ACthey don’t have air conditioning
- AtmosphereAtmosphere:1
- altercationan altercation had occurred and they didn’t do anything!
- atmosphereatmosphere was rated poorly
- cleaning tablesStaff kept moving us due to cleaning tables
- layoutMy experience at this restaurant was marked by a weird layout and a crazy line. Unfortunately, they didn't have much of what I wanted, and the food was put together like a kid would.
- locationlocated inside the casino which sucks
- odd locationodd location, hard to find
If you're looking for a clean, convenient spot, especially for a quick bite or coffee, this place could work. However, be prepared for a potentially quirky layout or a less-than-ideal casino setting, which might impact your overall comfort.
Value (2 out of 10)
mentioned by 36% of the guests
While the overall value here is rated as poor with a score of 2, and customer satisfaction also sits at a poor 2%, theres a tiny glimmer of potential. Based on 1 positive opinion out of 51, one customer found a particular expensive menu item to be absolutely well worth it, suggesting that a rare splurge might occasionally hit the mark. However, the overwhelming sentiment, with 48 negative opinions, points to significant concerns.
Many customers felt the establishment was overpriced due to constant up charges and generally high prices, leading to a feeling of being ripping people off. ' This clearly impacts the overall perception of value for most visitors.
Value
51
Reviews
2%
Satisfaction
48
negative
2
neutral
1
positive
Rating distribution
What people like
- Worth the splurge
What people don't like
- High prices
- Constant upcharges
- Overpriced food
Often praised
- expensive menu itemsI particularly loved the LANAI OXTAIL SOUP. While it might be one of the most expensive menu items, it was absolutely well worth it. It's a fantastic place to grab a bite.
Frequently criticized
- priceMy experience at this restaurant was disappointing. I didn't realize that two subpar breakfast sandwiches and some mediocre iced coffee would end up costing almost $34. There are plenty of other places nearby where you can get quality food, so I would advise others to avoid this location.
- expensivea lot more expensive now
- overpricedOverpriced for literally no cream cheese!
- pricesMy experience at this restaurant was extremely disappointing due to the high prices and poor food quality. I found it to be extremely overpriced, with inconsistent and unfair upcharges for being lactose. The food itself tasted as though it was poorly microwaved and lacked any real flavor, described as vapid.
- $5 coffeeA $5 coffee that is burnt and old is very disappointing.
- 2 sandwiches, 2 donuts and 2 coffeses35 bucks for 2 sandwiches, 2 donuts and 2 coffeses sounds a little much
- DonutsDonuts were overpriced too
- HeinekensExcept the 3 dollar Heinekens
- Las Vegas overpricinganother example of Las Vegas overpricing
- Starbucks nearbyStarbucks nearby at Golden nuggets is painfully expensive
If you're considering a visit, be prepared for potentially high costs and frequent upcharges. While a rare, specific item might be worth the splurge, the general consensus suggests that the value here is a significant concern, making it a place to approach with caution if budget is on your mind.
How are the prices at Dunkin?
On average, you’ll spend around $14 per person – based on 70 guests. That puts the restaurant in the $11–$20 category. For a Cafe, that’s mid-range, maybe slightly above.
Looking at the price distribution, most diners are spending in the $1–$20 range, with a clear cluster around your average, so prices are quite consistent and not spread out into much higher tiers.
Here’s a quick look at what guests spend per person, based on the latest 70 reviews.
This graph compares the value for money of this restaurant against similar ones in Las Vegas.
For a Cafe, we think this pricing feels quite fair. It’s a comfortable mid-range option that offers good value without breaking the bank.
Customer Reviews: what people think about Dunkin
Price per Person
- $31–$40
Service Intent
- Food Exploration
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
2
Disappointing Donut Selection
My experience at this restaurant was not very good. The selection of donuts was not what I'm used to in Nebraska. I was disappointed to find that they did not offer cream-filled, chocolate cream-filled donuts, or maple cream-filled long johns.
- selection2
- cream filled donuts1
- maple cream filled longjohns1
Price per Person
- $1–$10
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
2
Disappointing Dunkin' Experience
My experience at this Dunkin' was quite disappointing. Even for a Dunkin', the quality was subpar. Given that it's in Vegas, I expected potential issues with service and being overcharged, but this was exceptionally bad.
The service was on another level of terrible, and the food quality was also very low. I hope they can do better.
- service1
- food2
Price per Person
- $21–$30
Service Intent
- Tourist Experience
Visit Type
- Dine-in
Meal Type
- Breakfast
Noise Level
- Loud
1
Dunkin's Downtown Las Vegas Rip-off
I decided to spend more at this Dunkin' location because it looked appealing and the digital menu displayed what seemed like decent portion sizes. I understand that you get what you pay for, and I was prepared for a higher cost. However, I did not receive anything close to what I paid for.
For $9. 00, I received a small bucket filled only halfway, containing a total of 7 chipotle hashbrowns. Additionally, a bag costing $3.
50 was also filled halfway, with only 5 hashbrowns. While I acknowledge that food in Downtown Las Vegas comes at a premium, this establishment takes 'screwing you over' and 'stealing your money' to an entirely new level. I would suggest wasting your money at the slot machines instead; you'll likely be more satisfied and ironically get more in return than from this abomination of a Dunkin'.
This horrible experience has led me to decide against returning to any Dunkin' location. To avoid having your day ruined, like mine was, STAY AWAY from this place.
- portion sizes1
- chipotle hashbrowns1
- hashbrowns1
Visit Type
- Dine-in
9
Adorable staff, consistent with the brand
My experience at the restaurant was great! A woman on the staff was truly adorable! The rest of the experience was faithful to the brand!
- staff10
- brand8
Service Intent
- Tourist Experience
Group Type
- Friends
Group Size
- Couple
Visit Type
- Dine-in
Noise Level
- Loud
1
Absolutely Furious with Rude Staff
I’m absolutely furious. The staff at your store were unbelievably rude. My drink was filled entirely with ice – I have photos.
Even worse, my friend politely asked for tap water to fill her drink bottle (in 30°C Vegas heat!), and the guy snapped and told her to go to the store behind us because “the manager won’t allow it. ” Are you serious? In this heat, surrounded by drunk people, and you can’t spare a cup of water?
This is disgusting customer service. Whoever was working today should be fired immediately – they clearly don’t know how to treat customers. I demand a full refund AND compensation – a gift card or bank transfer.
You’ve lost my respect and probably a lot more customers if this is how you operate.
- ice2
- tap water1
- customer service1
What Dunkin offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Brunch
- Dessert
- Dinner
- Lunch
Service Options
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
FAQs
What dining options and services does Dunkin' offer in Downtown Las Vegas?
At Dunkin’ in Downtown Las Vegas, you can enjoy a variety of dining options including breakfast, brunch, lunch, dinner, and dessert. They also provide quick bites and late-night food. For your convenience, services include onsite dining, takeout, curbside pickup, and delivery, ensuring you can enjoy your favorites however you prefer.
Is Dunkin' in Las Vegas accessible and family-friendly?
Yes, Dunkin’ in Las Vegas is designed with accessibility in mind, featuring a wheelchair-accessible entrance, parking lot, seating, and restroom. It’s also considered good for kids, making it a convenient and welcoming spot for families. You’ll find free Wi-Fi and restrooms available for your comfort.
How does Dunkin generally perform according to customer feedback?
Dunkin has an overall score of 3.8 out of 10, indicating a poor general performance. While Ambience scores 6.1, other areas like Food (4.2), Service (3.6), and especially Value (2.0) receive lower marks, suggesting significant areas for improvement.
What do customers typically appreciate about Dunkin?
Customers often praise the convenient location and cleanliness of the establishment. Some also highlight the efficiency of service, noting quick order handling, and find certain food items, like specific coffees or the LANAI OXTAIL SOUP, to be quite delicious.
What are the main concerns customers have about Dunkin?
Primary concerns revolve around high prices and perceived poor value, with many finding items overpriced. Inconsistent service, including staff attitude and slow order fulfillment, is also a frequent complaint. Additionally, some customers report issues with food quality, describing items as poorly microwaved or lacking flavor.