Highlights
- Great coffee
oChef » Dunkin – Cleveland
Dunkin - Cleveland
Photo from Dunkin
Dunkin at a glance
Cleveland Downtown Cleveland
- ☕ Café
$$
Price per Person $11–$20
mentioned by 59 of the guests
#54 out of 62 places to eat in Cleveland
#4 Café out of 7 in Cleveland
Average
4.7 out of 10
Food
Service
Ambience
Value
235
Reviews
38.3%
Satisfaction
Often praised
Frequently criticized
The café Dunkin’ in Downtown Cleveland offers you a perfect spot to grab a quick bite or enjoy a moment. Located at 1404 E 9th St, this casual cafe is renowned for its great coffee, making it a popular choice for locals and visitors alike.
Whether you’re starting your day with breakfast or need a late-night snack, you’ll find a welcoming atmosphere here. You can easily pick up your order or have it delivered right to you.
Overview: Introducting Dunkin
Average
4.7
out of 10
235
Reviews
38.3%
Satisfaction
134
negative
11
neutral
90
positive
What people like
What people don't like
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Verdict: Our expert take on Dunkin
Food (5.1 out of 10)
mentioned by 63% of the guests
When it comes to the food, its a bit of a mixed bag, with a 5.1 score indicating an average experience. Many customers rave about the delicious cold brew and chai, finding them consistently good. The breakfast sandwiches and even unique items like the ghost pepper doughnut often hit the spot, alongside classic hash browns and croissant sandwiches that are frequently praised for being fresh and tasty.
These positive sentiments come from 29 customer remarks. However, the customer satisfaction sits at a 43.3%, suggesting theres significant room for improvement. A common complaint revolves around the coffee taste, often described as watered-down, and general concerns about food quality.
Issues like incorrect sandwich orders (like unwanted egg or butter) and items not being hot are frequent. Plus, a lack of variety of donuts or muffins and other menu items being unavailable often disappoints, as noted in 33 negative comments.
Food
67
Reviews
43%
Satisfaction
33
negative
5
neutral
29
positive
Rating distribution
What people like
- Delicious cold brew
- Satisfying breakfast sandwiches
- Great hash browns
What people don't like
- Watered-down coffee
- Inconsistent sandwich prep
- Limited item availability
Often praised
- coffeeI usually go to my regular coffee shop, but I was in the dwntwn area so I stopped in. I had a great experience with great service and good coffee. The atmosphere was also a 5/5.
- foodDespite the crowd, everyone was very nice, and they managed the line very quickly. The coffee was good, and my food was made quickly.
- Croissant sandwichesThe Croissant sandwiches were good
- SandwichesThe Sandwiches are handcrafted to perfection
- apple fritterAlways has my apple fritter and orange ready
- breakfastThe cashier was consistently rude, which significantly detracted from the overall experience. While it's a convenient go-to for breakfast in Downtown Cle, the lack of seating and the poor customer service are notable drawbacks.
- breakfast sandwichsatisfying breakfast sandwich
- chaidelicious chai
- cold brewcan't go wrong with cold brew
- donut wholesthe donut wholes too
Frequently criticized
- coffeeMy experience at this restaurant has been consistently disappointing, particularly with their coffee. I've ordered coffee for my girlfriend and myself multiple times, and this is the third instance where the coffee tasted like water. Given the price, this is unacceptable.
- croissantIf I say no egg, there's going to be an egg. If I say butter on the side, they're going to slap all the oil and butter on my croissant. It might be time to switch to another Dunkin'.
- egg, bacon, and cheesethe egg, bacon, and cheese were the same they are everywhere else, so the ratio was off
- foodit was so burnt it felt like I bit into a black fossil. I tried my best to eat around the charred wreckage which was my breakfast but eventually had to just say it's garbage
- 4 bitesonly 4 bites
- bagelthey burnt both
- bagelsThe bagels for my sandwich were always huge
- black coffeeMy experience at the restaurant was disappointing as I was basically served black coffee when that's definitely not what I ordered. I'm unsure if I visited at the wrong time or if the staff was untrained, but I won't be going back.
- breadthe bread was a little on the burnt side
- butter on the sideIf I say no egg, there's going to be an egg. If I say butter on the side, they're going to slap all the oil and butter on my croissant. It might be time to switch to another Dunkin'.
If youre craving a reliable cold brew or a satisfying breakfast sandwich, you might find what youre looking for. However, be prepared for potential inconsistencies in coffee quality and sandwich preparation, and don't expect a full selection of baked goods every time.
Service (5 out of 10)
mentioned by 87% of the guests
Based on 48 positive remarks, many customers have experienced genuinely friendly staff and great service, often highlighting quick service and kindness. While the overall score for service sits at an average 5, there are clear instances where the team shines, making for a pleasant interaction. However, with 60 negative comments, there's a noticeable struggle with rude staff and poor customer service, leading to a mixed 44% customer satisfaction.
Issues like long wait times, lack of professionalism, and even incorrect orders frequently pop up, suggesting a need for more consistent training and attention to detail.
Service
109
Reviews
44%
Satisfaction
60
negative
1
neutral
48
positive
Rating distribution
What people like
- Friendly, kind staff
- Quick service speed
- Order accuracy
What people don't like
- Rude, unhelpful staff
- Poor professionalism
- Long wait times
Often praised
- serviceI usually go to my regular coffee shop, but I was in the dwntwn area so I stopped in. I had a great experience with great service and good coffee. The atmosphere was also a 5/5.
- staffthe staff are always friendly and quick
- cashierMy experience at this restaurant was quite negative. The cashier was nice, but the staff behind the counter, particularly one Black girl, were very rude and ghetto. They were screaming at people, informing them the dining area was closed without any signage.
- employeesthe employees are very friendly
- kindnessI tipped him for his kindness.
- staff memberThe member that handed me my order was even nicer.
- workersThe workers were very pleasant
- AlyssaAlyssa was the most helpful person ever!
- BrianBrian was the most helpful and responsive person ever!
- MichaelI just love East 9th Cleveland Ohio Dunkin' Donuts. Especially the kid named Michael that works there, he always does my coffee the way I like it. Nobody does it like he does it.
Frequently criticized
- staffMy experience at the restaurant was disappointing as I was basically served black coffee when that's definitely not what I ordered. I'm unsure if I visited at the wrong time or if the staff was untrained, but I won't be going back. Even the lid was wrong.
- serviceMy experience at this restaurant was quite negative. The service was slow, and there was no seating available. To make matters worse, I was charged double for an order.
- cashierthe cashier really plummets the experience
- customer servicepoor customer service await you
- managerwhen asking even the manager for my handicapped mother in law
- orderThey might have been caught on a bad day, but there was no menu sign and no menu to look at. The dining area was closed, so I had to take my order to go, and to top it off, my order was made incorrectly.
- annoyingIt's anxiety inducing and annoying
- anxiety inducingIt's anxiety inducing and annoying
- business operationsdon’t know how to treat with customers , run the business well
- customer treatmentMy experience at the restaurant was marred by the manager in the morning shift. They were disrespectful and clearly don’t know how to treat with customers. This behavior negatively impacted the overall experience, and it's unclear how the business is run well under such management.
Service here seems to be a bit of a gamble. You might encounter incredibly friendly and efficient staff, but be prepared for potential rudeness or long waits. Its worth a try if youre feeling lucky, but don't expect consistently stellar interactions.
Ambience (3.8 out of 10)
mentioned by 52% of the guests
When it comes to ambience, this spot offers a mixed bag, leaning towards the challenging side. While some appreciate the clean and spacious feel, with mentions of a nice atmosphere and even kid-friendliness, the overall sentiment is quite low. With a score of just 3.8, it falls into the poor to average range, and customer satisfaction sits at a rather low 24.5%.
Unfortunately, the negatives heavily outweigh the positives, with 32 negative remarks compared to just 12 positive ones out of 49 total. Many customers were disappointed by the lack of seating, closed restrooms, and a generally disorganized restaurant. Issues like homeless individuals outside and a lack of dining areas significantly impacted the overall experience, making it primarily a grab-and-go location.
Ambience
49
Reviews
24%
Satisfaction
32
negative
5
neutral
12
positive
Rating distribution
What people like
- Clean and spacious
- Good atmosphere
What people don't like
- No seating available
- Restrooms closed
- Homeless outside
Often praised
- placespacious enough to socially distance
- atmosphereGenuinely happy to walk in here
- accessyou CAN get there without going outside
- cleanlinessNice clean and big dunkin
- great vibesGreat vibes.
- kid-friendlinessLove it so much
- safety dividertall safety divider in front of the cashier
- spaceNice clean and big dunkin
- storeThe store was empty besides the workers. It was very clean
Frequently criticized
- seatingMy experience at this restaurant was quite negative. The service was slow, and there was no seating available. To make matters worse, I was charged double for an order.
- restroomsMy experience at this Dunkin' Donuts was quite disappointing. The most significant issue was that customers are not allowed to use the restrooms, and the reason for this is unclear. Adding to the inconvenience, there is no dine-in seating, making it strictly a carryout location.
- chairsWhatever you order, you either have to consume it standing up or take it to go. The chairs are unavailable, even though there's space for them near the counter and the pickup area.
- atmosphereCan't give any stars for atmosphere seeing you can't sit down.
- dining areatelling them the dining area is closed
- bathroomBathroom was closed to customers
- dine in seatingThere is no dine in seating
- dining roompolice tape keeps you from sitting down in the dining room
- disorganized restaurantA very disorganized restaurant
- homelessapproached by the homeless
If youre looking for a quick grab-and-go and dont mind standing or taking your order elsewhere, this place might work. However, if youre hoping for a comfortable dine-in experience with accessible restrooms, youll likely be disappointed.
Value (2.2 out of 10)
mentioned by 14% of the guests
While a rare few found that some things aren't bad at all for the price, mentioning the price positively, this sentiment is quite uncommon. With only 1 positive remark out of 10 total customer comments, its clear that value isnt a strong suit here. In fact, customer satisfaction for value is a very low 10%, reflecting a generally poor experience.
On the flip side, a significant 9 out of 10 customer comments expressed frustration. Many felt they were charged double or that items were over priced, with terms like worth the money and money frequently appearing in negative contexts. Sentiments like it's not worth it and a waste of 20 bucks were common, leading to a poor score of 2.2 for value.
Value
10
Reviews
10%
Satisfaction
9
negative
0
neutral
1
positive
Rating distribution
What people like
What people don't like
- Double charged
- Overpriced items
- Poor value for money
Often praised
- pricearen't bad at all for the price
Frequently criticized
- moneyI don't know why your coffee is not a coffee. I wasted my time and money.
- priceOver priced coffee
- $20a wast of 20 bucks
- charged doublecharged me double
- discountwouldn’t give me the discount my app offered
- purchaseNeedless to say no purchase was made
- worth the moneyit's not worth it
If you're looking for good value, this might not be the place for you. Many customers felt they paid too much for what they received, with issues like being overcharged or discounts not being honored. It seems you might end up feeling like your money was wasted.
How are the prices at Dunkin?
On average, you’ll spend around $12 per person here, based on 59 guests. That puts this Cafe in the $11–$20 category. For a Cafe, that’s a solid mid-range price point.
Interestingly, while the average is $12, a significant number of customers actually spend less, with the largest group falling into the $1–$10 range. This means there are plenty of budget-friendly options available, even if the average nudges it slightly higher.
Here’s a quick look at what guests spend per person, based on the latest 59 reviews.
How this Cafe’s value for money compares to similar spots in Cleveland.
Overall, we think the pricing feels quite fair for a Cafe in Cleveland. With options for both budget-conscious diners and those looking for a bit more, it offers good value.
Customer Reviews: what people think about Dunkin
Price per Person
- $11–$20
Service Intent
- Quick Meal
Service Type
- Takeout
Wait Time
- Immediate (0–5 min.)
9
Quick and Easy Coffee Run
My experience at this Dunkin Donuts was good. The service was quick and easy, and I got my coffee. I love it!
- service9
- coffee10
Service Intent
- Regular Visit
Service Type
- Dine-in
9
Dori's is the Best!
My experience at Dori's was fantastic! The staff is incredibly friendly, and the place is always clean. They consistently have my favorite apple fritter and orange ready, which is a testament to their great food and attentive service.
- apple fritter9
- orange9
- Staff10
Price per Person
- $1–$10
Service Intent
- Delivery
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Takeout
9
Exceptional service for event orders!
My experience at the restaurant was exceptional, primarily due to the outstanding service provided by Brian. I placed a pick-up order for my event, and Brian went above and beyond to ensure everything was perfect. I truly look forward to working with him again!
- Brian10
- pick up order9
Service Intent
- Regular Visit
Service Type
- Takeout
2
Dunkin' Service and Food Quality Declining
I come to this Dunkin' a lot. Over the past year, the service and food quality have continued to diminish. In the past two weeks, they have messed up my order 4 times.
If I say no egg, there's going to be an egg. If I say butter on the side, they're going to slap all the oil and butter on my croissant. It might be time to switch to another Dunkin'.
- service2
- food quality2
- order1
Service Intent
- Regular Visit
Service Type
- Dine-in
1
Awful Experience, Never Again
My experience at this Dunkin' Donuts was incredibly negative. I've been a loyal customer for over ten years, visiting many good stores, but this one was an exception. The service was so bad.
They have a restroom, which is understandable, but it's not open to customers. I was in a hurry and asked to use the bathroom as a favor, speaking to the front desk, supervisor, and possibly their manager, but they refused. It was a terrible experience.
Furthermore, they wouldn't even honor the discount my app offered. I will never visit this store again and might even quit the app because of this.
- service1
- restroom1
- discount1
What Dunkin offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Late-night food
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Breakfast
- Brunch
- Dessert
- Dinner
- Lunch
Service Options
- Curbside pickup
- Onsite services
- Takeout
- Delivery
Pets
- Dogs allowed outside
Parking
- Usually difficult to find a space
Atmosphere
- Casual
FAQs
Is Dunkin' in Downtown Cleveland accessible for all visitors?
Yes, Dunkin’ in Downtown Cleveland is designed with accessibility in mind. You will find a wheelchair accessible entrance, wheelchair accessible seating, and a wheelchair accessible restroom, ensuring a comfortable experience for everyone.
What dining and service options are available at Dunkin' in Cleveland?
At Dunkin’ in Cleveland, you have a variety of dining options including breakfast, brunch, lunch, dinner, and dessert. For your convenience, you can choose from curbside pickup, onsite services, takeout, or delivery to enjoy your favorite items.