Highlights
- Great tea selection
oChef » Dragon Tower – Cleveland
Dragon Tower - Cleveland
Photo from Dragon Tower
Dragon Tower at a glance
Cleveland Kamms Corner
- 🥡 Chinese Restaurant
$$
Price per Person $21–$30
mentioned by 87 of the guests
#43 out of 62 places to eat in Cleveland
#2 Chinese Restaurant out of 2 in Cleveland
Average
5.7 out of 10
Food
Service
Ambience
Value
409
Reviews
51.3%
Satisfaction
Often praised
- Authentic ambience
- Flavorful dishes
- Consistent delivery
Frequently criticized
- Poor service
- Pricing issues
- Inconsistent food
The restaurant Dragon Tower is a Chinese Restaurant located in Cleveland’s vibrant Kamms Corner neighborhood. You’ll discover a welcoming atmosphere here, perfect for a casual meal or a quiet evening out.
One of its standout features is the great tea selection, offering a delightful complement to your dining experience. Whether you’re seeking healthy options or a quick bite, this spot caters to diverse tastes.
Overview: Introducting Dragon Tower
Dragon Tower presents a varied dining experience. Many patrons enjoy the authentic atmosphere and pretty decor, often highlighting the friendly service and overall good value.
Certain dishes are frequently praised for their flavor and quality, making them a reliable choice for some. On the other hand, some guests have noted the dining area feels a bit outdated, with occasional concerns about cleanliness.
There are also reports of issues with pricing, leading to a feeling of being nickel and dimed, and instances of terrible service that detract from the meal.
Average
5.7
out of 10
409
Reviews
51.3%
Satisfaction
177
negative
22
neutral
210
positive
Dragon Tower holds an overall rating of 5.7, placing it in the average category. Customer satisfaction stands at 51.3%, indicating a mixed reception among diners.
This assessment is drawn from 409 customer remarks, with 210 positive observations and 177 negative ones, suggesting a fairly balanced but not overwhelmingly positive sentiment. Diving deeper, Food scores an average (6.4), with many comments on its quality.
Ambience (7) is a stronger point, generally well-regarded. However, Service (4.4) and Value (4.1) both fall into the average range, with a notable number of critiques.
These areas seem to be where the restaurant faces its most significant challenges, impacting the overall experience.
What people like
- Authentic, clean ambience
- Flavorful specific dishes
- Consistent delivery service
What people don't like
- Inconsistent, poor service
- Unexpected pricing, charges
- Inconsistent food quality
Dragon Tower earns a recommendation score of 5.8, suggesting it’s a place with potential but also notable drawbacks. If you’re seeking a casual meal with some well-regarded dishes and a pleasant atmosphere, it might be worth a visit, especially for takeout or delivery.
However, be prepared for possible inconsistencies in service and potential surprises with pricing. While some find it a reliable spot, others report significant issues.
Approach with tempered expectations, and you might find something to enjoy, but it’s not without its risks.
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- Chinese Restaurant
7.1
out of 10
out of 10
177
69.5%
- $$
- Fairfax
- Food
- Service
- Ambience
Verdict: Our expert take on Dragon Tower
Food (6.4 out of 10)
mentioned by 87% of the guests
When it comes to the food, theres a lot to love, with 136 positive remarks out of 233 total comments! Many diners consistently praise the amazing pot stickers, General Tsos Chicken, and Hot and Sour soup. Youll often find fresh egg rolls, generous portions, and robust flavor that keeps people coming back for more.
However, the food experience is a bit of a mixed bag, reflected in a 6.4 score and 58.4% customer satisfaction. Some of the 83 negative comments point to issues like overcooked fried rice, dry orange chicken, or egg rolls that arent always fresh. There are also mentions of dishes being bland or having disappointing portions.
Food
233
Reviews
58%
Satisfaction
83
negative
14
neutral
136
positive
Rating distribution
What people like
- Best Pot Stickers
- Amazing General Tso's
- Excellent Soups
What people don't like
- Inconsistent Food Quality
- Bland, Dry Dishes
- Small Portions
Often praised
- foodThe Pad Thai was good, and the service was friendly. They offer reasonable prices, and the food was yummy. I also enjoyed the hot mustard for the spring rolls and egg rolls.
- Chinese foodThe s&s sauce is just so good! It's my go-to place when I’m craving Chinese food. ☺️ Dragon Towers never disappoints!
- egg rollsWe found Dragon Tower to be the spot! We enjoyed the excellent egg rolls and won ton soup. My lemon chicken was very good, though the chicken was a little tough.
- sweet and sour porkHusbands sweet and sour pork...perfect
- BBQ ribsespecially liked their BBQ ribs. Meat very tender!
- Egg RollsThey have the Best Egg Rolls!
- Orange ChickenOrange Chicken are all fantastic choices too!
- Pad ThaiPad Thai are all fantastic choices too!
- crab RangoonI ordered the shrimp egg foo young, shrimp fried rice, an egg roll, and crab Rangoon. Everything I had was so good that I went back and got the same thing tonight. I’ll definitely be coming back for more, especially since it’s right around the corner from me!
- pork fried ricePork fried rice was nicely made with a good balance of flavor
Frequently criticized
- foodThe food was not good tolerable but not good at all.
- riceMy experience at this restaurant was extremely disappointing. The rice was burned, and the eggroll was so greasy that oil ran down my arm. When I called to address the issue, I was told the manager was too busy.
- egg rollsThe egg rolls were completely dried out on the inside.
- General Tso's chickenGeneral TSOs chicken had no spice and was basically just a ball of breading
- blandwhatever it was, was very bland
- chickenWe enjoyed the excellent egg rolls and won ton soup. My lemon chicken was very good, though the chicken was a little tough. My husband's sweet and sour pork was perfect.
- fried riceFried rice was just rice with soy sauce and a few microscopic pieces of egg.
- orange chickenorange chicken was very dry
- sauceIt tasted nothing like Pad Thai. I'm not sure what kind of sauce they use, but it wasn't a peanut sauce and it wasn't good. The crab Rangoon was okay, and the spring roll was just 'eh'.
- wonton soupall pasta and doughy and none of the toppings that would come with a order of wonton soup
If youre looking for some standout dishes like pot stickers or General Tsos, this place might hit the spot. Just be aware that consistency can be an issue, so you might encounter some bland or less-than-perfect items. It's worth a try for the highlights, but manage your expectations for everything else.
Service (4.4 out of 10)
mentioned by 67% of the guests
It seems like service here is a bit of a mixed bag, with some shining moments! Many guests, in 45 positive remarks, praised the friendly staff and fast service, often highlighting prompt delivery and attentive servers. When things go well, it sounds like a pleasant experience.
However, there's definitely room for improvement, as reflected in the average 4.4 score and a rather poor 37.5% customer satisfaction. With 70 negative comments out of 120 total, common frustrations include long waiting times, instances of rude staff, and generally poor customer service, leaving some feeling ignored or frustrated.
Service
120
Reviews
37%
Satisfaction
70
negative
5
neutral
45
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Prompt delivery
What people don't like
- Long wait times
- Rude staff
- Poor customer service
Often praised
- serviceMy experience at this restaurant was very positive. The Pad Thai was good, and the service was friendly. They offer reasonable prices, and the food was yummy.
- staffThe food was delicious and offered a great value. The staff was very friendly, and my order was ready when promised. It was a great find!
- deliveryWe normally get delivery, and our experience has always been great. The food is consistently hot and fresh, which is fantastic considering we live about a half mile away.
- dine-in serviceDine-in service is always friendly
- take-out orderssame with take-out orders
- Asian staffThe Asian staff was friendly and tried to fix things
- BillI've been a patron of this restaurant for over 40 years. I knew Bill in the old days, and he is a wonderful man, a REAL AMERICAN in every way. I miss his smile 😃 and the fact that he knew my name, Adam.
- ServiceService:5
- YearsI ve been going for Years!
- everythingThey always get everything right
Frequently criticized
- serviceTerrible service so sad because they were so awesome in the past.
- staffThe young American girl that was working there had no idea what she was doing at all!!
- waiting timewaited for about 5 minutes, was ignored
- customer serviceworst customer service I have ever encountered
- managermanager is too busy to address my issue
- waitressThe waitress had a horrible attitude
- boy at registerthe boy at register never put his phone down
- callingShe also stated there is no proof that it is food from their restaurant, but I have my receipt and a receipt of the date and time I took a picture and video of the rock in my food. I've tried calling since last Saturday about my problem, and I kept getting a worker telling me to call back tomorrow when the manager is in. Don't ever go to this establishment.
- customersdo you guys even want customers?
- dine in customersattending to dine in customers too and they got there second order of ribs out before any one could get their meal
If you're lucky, you might experience the friendly and fast service many rave about. But be prepared for potential long waits and less-than-stellar customer interactions, as the overall service experience is quite inconsistent.
Ambience (7 out of 10)
mentioned by 22% of the guests
When it comes to the vibe, this spot generally hits the mark! With a solid score of 7 and customer satisfaction at a good 75.9%, many guests (22 out of 29 comments) really appreciate the atmosphere. Folks often praise the authentic feel, the improved decor, and the fact that it's always clean.
Plus, the free and ample parking is a huge bonus, and they even play actual Chinese music! However, not everyone is entirely thrilled. A few voices (7 comments) point out that things have changed, and not always for the better.
Some find the dine-in area a bit outdated, specifically mentioning uncomfortable booths. There were also concerns about dirty glasses, suggesting some inconsistencies in upkeep.
Ambience
29
Reviews
75%
Satisfaction
7
negative
0
neutral
22
positive
Rating distribution
What people like
- Authentic atmosphere
- Plenty of parking
- Clean, improved decor
What people don't like
- Outdated seating
- Dirty glasses
- Noticeable negative change
Often praised
- atmosphereThe atmosphere was authentic!
- restaurantOne of the best restaurants in Cleveland
- decordecor was pretty inside
- AtmosphereAtmosphere:5
- Plenty of parkingParking space:Plenty of parking
- cleanlinessIt's always clean inside
- entrancevery interesting entrance
- free parking lotParking options:Free parking lot
- locationknowing it is right around the corner from me!
- musicthey play actual Chinese music
Frequently criticized
- atmosphereAtmosphere:2
- boothYou sit in a booth and you fall in
- changethe change is noticeable
- done-in areaThe done in area is a little out dated.
- glassesglasses are dirty.
- original ownerThe egg rolls had been pre-made and sitting for a while. I need to find a new place; it hasn't been the same since the original owner left. I kept hoping it would change.
- restaurantit has changed for the bad
If youre looking for a place with a generally pleasant and authentic atmosphere, especially with good parking, its definitely worth checking out. Just be aware that some recent changes and a few outdated elements might not appeal to everyone, so manage your expectations regarding seating and cleanliness.
Value (4.1 out of 10)
mentioned by 23% of the guests
When it comes to value, this spot has a bit of a mixed bag. While some folks have found the prices quite reasonable and appreciated the great value, with 7 positive remarks, the overall score for value sits at an average 4.1. It seems a few customers have really hit the jackpot with what they consider well-priced meals.
However, the customer satisfaction for value is quite low at just 25.9%, indicating theres significant room for improvement. Many of the 17 negative comments highlight concerns about being nickel and dimed, extra charges for things that used to be free, and general feelings that the prices have gone up and its become expensive for the quality received.
Value
27
Reviews
25%
Satisfaction
17
negative
3
neutral
7
positive
Rating distribution
What people like
- Reasonable prices
- Great value
What people don't like
- Nickel and diming
- Charge extra
- Prices have gone up
Often praised
- pricesI found it to be literally the best Chinese food place on the west side. The food was delicious, the prices were well-priced, and the people were super nice. :)🩷
- great valuealways a great meal and great value
- reasonable pricesreasonable Prices
- valuea great value
Frequently criticized
- priceprice posted in menus didn't match the bill
- $15 gift cardoffering me a $15 giftcard
- billprice posted in menus didn't match the bill
- charge extrathey charge extra for the things they did not used to
- chips for soupcharging for everything chips for your soup
- expensiveestablishment was expensive
- extra shrimp costI went here by myself to eat. The shrimp 🍤 fried rice was good, but they only let you have about 8 shrimp, and that's extra.
- extra spicinessWe asked for extra spiciness and got charged for it and there was no extra spice at all.
- moneyI was quoted a 30-minute wait time but ended up waiting almost an hour. The food itself was not very good; it was very bland and definitely not worth the money.
- nickel and dimingthey nickel and dime you for every little thing
If youre looking for a bargain, you might find some reasonable prices here, but be aware that many customers feel theyre being charged extra for small things. It's worth checking the menu carefully, as the value proposition seems to be a hit-or-miss experience for many.
How are the prices at Dragon Tower?
You’re looking at roughly 21 per person – reported by 87 diners. That puts it in the $21–$30 category. For a Chinese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average is 21, a good chunk of diners actually spend less, often in the $11–$20 range, suggesting a mix of budget-friendly and slightly more premium options.
This chart shows what people usually spend per person, using the 87 most recent reviews.
Heres how this restaurants value for money stacks up against similar spots in Cleveland.
Overall, we think the pricing here feels pretty fair for a Chinese restaurant. It offers options for different budgets, so you can enjoy a good meal without breaking the bank.
Customer Reviews: what people think about Dragon Tower
Service Intent
- Quick Meal
Service Type
- Dine-in
2
Rude service, expensive, average food
My experience at this restaurant was disappointing. The service was rude, and the establishment was expensive, charging for everything, including chips for soup and soy sauce condiments. The food itself was of average taste.
- food5
- service1
- expensive2
- chips for soup2
Price per Person
- $11–$20
Service Intent
- Food Exploration
Service Type
- Takeout
Meal Type
- Dinner
9
Amazing Chinese Food Experience!
My experience at this restaurant was fantastic! I ordered take out and it was a great pick after looking at different Chinese options. Most Chinese restaurants in the Cleveland area don't serve dishes as I'm used to, but this one was amazing.
I ordered the General Tso's and Hot and Sour Soup, and they were perfect.
- General Tso's10
- Hot and Sour Soup10
- take out9
Service Intent
- Quick Meal
2
Disappointing Lomein, Not Worth the Price
My experience at this restaurant was very disappointing, particularly with the house lomein. The dish had a small amount of shrimp and chicken, and even fewer vegetables. Considering the price, the meal was awful.
I will not be returning.
- house lomein2
- shrimp and chicken2
- vegetables2
Service Intent
- Food Exploration
10
Best Chinese Food on West Side!
My experience at this restaurant was fantastic! I found it to be literally the best Chinese food place on the west side. The food was delicious, the prices were well-priced, and the people were super nice.
:)🩷
- Chinese food10
- prices9
- people9
Price per Person
- $11–$20
Service Intent
- Food Exploration
Service Type
- Dine-in
Noise Level
- Quiet
5
Mixed Experience with Undercooked Dumplings
My experience at this restaurant was mixed. While the egg drop soup was pretty good and the restaurant itself has a nice looking atmosphere, the main issue was with the dumplings, which were so undercooked that I had to throw them away. The lo mein was just okay.
The food quality received a low score of 2, while the atmosphere was rated a 4.
- egg drop soup7
- lo mein5
- restaurant8
- dumplings1
What Dragon Tower offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Hard liquor
- Vegan options
- Quick bite
- Wine
- Coffee
- Beer
- Small plates
- Vegetarian options
- Alcohol
Dining options
- Catering
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Cozy
- Casual
- Quiet
FAQs
Is Dragon Tower Chinese Restaurant accessible and what are the parking options?
Yes, Dragon Tower Chinese Restaurant offers excellent accessibility with a wheelchair accessible entrance, parking lot, seating, and restroom. For your convenience, you’ll find free street parking and a free parking lot, usually with plenty of space available.
What kind of dining options and beverages can you expect at Dragon Tower Chinese Restaurant?
At Dragon Tower Chinese Restaurant, you can enjoy lunch, dinner, and dessert with table service or takeout. They offer a wide range of beverages, including hard liquor, wine, beer, and coffee, alongside a great tea selection. Healthy, vegan, and vegetarian options are also available.
How does Dragon Tower generally rate among diners?
Dragon Tower receives an overall score of 5.7, with customer satisfaction at 51.3%. While Ambience scores well (7), Food is average (6.4), and both Service (4.4) and Value (4.1) show room for improvement.
What do customers typically enjoy about Dragon Tower?
Many customers appreciate the restaurant’s authentic atmosphere and pretty decor. Specific dishes like egg rolls, BBQ ribs, and sweet and sour pork often receive praise for their flavor, and some find the service friendly.
What are some common concerns or complaints about Dragon Tower?
Common concerns include an outdated dining area and occasional cleanliness issues. Diners also report inconsistent or terrible service, unexpected charges, and varying food quality, with some dishes described as bland or greasy.