Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
oChef » Double Decker – San Francisco
Double Decker - San Francisco
Photo from Double Decker
Double Decker at a glance
San Francisco Mission District
- 🍔 Hamburger-Restaurant
$$
Price per Person $21–$30
mentioned by 24 of the guests
#1779 out of 2403 places to eat in San Francisco
#22 Hamburger-Restaurant out of 37 in San Francisco
Good
6.8 out of 10
Food
Service
Ambience
Value
203
Reviews
70%
Satisfaction
Often praised
- Quality burgers/fries
- Affordable pricing
- Friendly staff
Frequently criticized
- Inconsistent service
- Uninspired ambiance
- Order issues
The restaurant Double Decker invites you to experience a classic American meal right in the heart of San Francisco’s vibrant Mission District. If you’re craving a delicious hamburger in a laid-back setting, this spot is perfect for you.
You’ll find a casual atmosphere that makes it ideal for a quick bite, whether you’re stopping by for lunch or dinner. It’s a great choice for families too, ensuring a comfortable dining experience for everyone.
Overview: Introducting Double Decker
Double Decker offers a casual dining experience where the focus is clearly on the food. Many appreciate the quality of their burgers, noting fresh ingredients and well-seasoned meat, alongside excellent fries.
It’s often seen as a solid choice for a satisfying meal. However, the experience can be inconsistent.
While some praise the friendly staff, others have encountered rude service or issues with order fulfillment. The overall atmosphere is generally clean, though some find the dining area a bit uninspired.
Good
6.8
out of 10
203
Reviews
70%
Satisfaction
50
negative
11
neutral
142
positive
Double Decker achieves a respectable overall Restaurant Score of 6.8, placing it firmly in the good category. This is supported by a Customer Satisfaction rate of 70%, indicating that a solid majority of patrons leave content.
These figures are drawn from 203 customer remarks, with 142 positive observations balancing against 50 negative ones. Digging deeper, Food stands out as a strong point with a score of (7.1), often highlighted for its quality.
Value (6.6) is considered average, offering reasonable pricing for what you get. However, both Ambience (5.8) and Service (5.7) fall into the average range, suggesting areas where the experience can be inconsistent for some diners.
What people like
- Excellent burgers and fries
- Good value for money
- Friendly, helpful staff
What people don't like
- Inconsistent service
- Uninspired dining area
- Order fulfillment issues
Double Decker earns a solid Recommendation Score of 7.2, suggesting it’s a place worth considering. If you prioritize a satisfying burger and fries at a reasonable price, this spot generally delivers.
It’s a practical choice for a casual meal. However, be prepared for potential inconsistencies in service and a rather functional dining environment.
For those seeking a straightforward meal where food quality often shines, it’s a good option, but temper expectations regarding the overall experience.
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Verdict: Our expert take on Double Decker
Food (7.1 out of 10)
mentioned by 90% of the guests
It looks like the food here generally hits the spot, with a good score of 7.1 and customer satisfaction at a solid 72.9%. Many diners rave about the delicious burgers and crispy fries, often highlighting the fresh ingredients and excellent wings. With 102 positive remarks out of 140 total, there's a lot to love on the menu.
However, not every dish is a winner. Some experiences mention issues like frozen patties, soggy buns, or small, tough wings. A few customers also noted excessive grease or a general feeling of low quality in certain items, making up 29 less-than-stellar comments.
Food
140
Reviews
72%
Satisfaction
29
negative
9
neutral
102
positive
Rating distribution
What people like
- Best burgers
- Incredible wings
- Fresh ingredients
What people don't like
- Frozen patties
- Soggy buns
- Small, tough wings
Often praised
- friesFries are excellent with a creamy, moist interior and crispy exterior
- burgerMy experience at this restaurant was that of a solid burger spot, sitting somewhere between the quality of beeps and Wes burger, but with a much more mom & pop feel. While the burger, being on the juicier side with a softer bun, doesn't travel great, it's clear it's made by someone who knows their burgers. The double decker is a hearty size and a satisfying choice.
- foodI also tried the garlic fries, which were enjoyable, though they did leave a lingering taste for a few hours. Overall, it's a really good restaurant with reasonably priced food that tastes good and fresh. I was surprised by the lack of customers given the high quality of the food.
- burgersBurgers: great flavors, super fresh veggies, delicious pink in the center patties
- meatIf you enjoy burgers that taste like they're made at home but have that restaurant quality, this is the place for you. You can truly tell that the ingredients are fresh, the meat is seasoned right, and they offer a nice crispy lettuce and a decent selection of cheese. I believe they have two locations around town.
- wingsWings: way better than buffalo wild wings
- bunthe bun was so flaky and the bun was so crispy
- garlic frieseither garlic fries
- ingredientstell the ingredients are fresh
- menuDiana at the register was really kind and informative and made the entire experience even more memorable! I will most certainly be back to try the rest of the menu!
Frequently criticized
- burgerThe burger is also too cheap and soggy tasting.
- friesThis place uses frozen fries that turn soggy almost immediately.
- FoodFood:2
- bunthe bun on the softer
- bun was soggythe bun was soggy
- bunsThe buns are awful. Very cheap white bread buns.
- celery sticksCelery sticks could've been better. It was primarily the bottom white parts.
- frozen pattyThe burger was a frozen patty
- garlic frieslil over cooked
- greaseI ordered the Hawaiian burger, and the meat was a cheap, pre-frozen patty. The pineapple ring was hard and sour, and there was hardly any teriyaki sauce, just lots of grease. I won't be going back, alas, for they started out strong.
If youre craving a good burger or some tasty wings, this place is often a solid bet, especially when the ingredients are fresh. Just be aware that some experiences point to inconsistencies, so you might occasionally encounter a frozen patty or a soggy bun. Its worth a try for the highlights, but manage your expectations for every single item.
Service (5.7 out of 10)
mentioned by 49% of the guests
When it comes to service, many diners have found things to appreciate. With 16 positive remarks out of 28 total, guests often praise the friendly and super nice staff, including specific shout-outs to the owner and even the burger maker. The ease of calling in orders and efficient takeout experiences also stand out, contributing to a generally pleasant interaction.
However, the service isn't without its bumps, reflected in an average score of 5.7 and a mixed customer satisfaction of 57.1%. There are 11 negative comments highlighting issues with rude staff and impolite cashiers. Frustrations also arise from problems with online orders, including long waiting times and even order cancellations, suggesting some inconsistency in customer care.
Service
28
Reviews
57%
Satisfaction
11
negative
1
neutral
16
positive
Rating distribution
What people like
- Friendly staff
- Efficient service
- Helpful owner
What people don't like
- Rude staff
- Order cancellations
- Online order problems
Often praised
- ServiceService is friendly
- servicethe service is good
- staffThe staff is very friendly
- Diana at the registerDiana at the register was really kind and informative
- burger makerThe middle-aged Asian man who makes the burgers is such an artisan
- call in my orderwas able to call in my order. Easy no hassle.
- deliveryorder it for delivery
- friendlyThe fries were absolutely fire, and they serve Mitchell's ice cream, which is also fire. The restaurant was clean and the staff was friendly. I especially loved their cheese burgers; everything tasted incredibly fresh.
- great serviceI appreciate great service
- ownerowner is very helpful
Frequently criticized
- staffThe staff were rude and pathetic
- waiting timeMy experience was with a delivery order. I waited over an hour for my food, and then the restaurant cancelled my order without any notice. This was a very frustrating experience.
- cashierThe cashier was extremely impolite and rude
- customer servicecustomer service, which I would rate as 0/5
- online orderthe person at the register says they didn't get any orders
- order cancellationcancelled my order without notice
- order onlineI was unable to order online
- serviceThe total came to $45 for just one vegetarian burger and one large fries. I felt so uncomfortable having to ask about the bill that I will never go back. Apparently, you have to buy two cheeseburgers in addition to your order to get the vegetarian option, which is a ridiculous policy.
- young lady at the counterthe young lady at the counter is rude beyond belief
Overall, service here seems to be a bit of a mixed bag. While many appreciate the friendly staff and efficient handling of takeout, others have faced significant issues with rudeness and online order problems. If you're looking for a quick, friendly pickup, you might be in luck, but be prepared for potential inconsistencies, especially with delivery or online orders.
Ambience (5.8 out of 10)
mentioned by 29% of the guests
When it comes to the vibe, many customers appreciate the cleanliness and find it a nice spot for families and working people, even a great place to watch the game. With 11 positive comments out of 17 total, the atmosphere is often described as friendly. The overall score for ambience is an average 5.8, and customer satisfaction sits at a mixed 64.7%, indicating a generally acceptable experience.
However, not everyone is thrilled. Some 6 negative opinions point to concerns about the kitchen appearing dirty, with one even suggesting the department of health should visit. The noise of the TV can be a distraction, and the dining area has been called meh with uncomfortable seating, while the location itself might feel a bit dark.
Ambience
17
Reviews
64%
Satisfaction
6
negative
0
neutral
11
positive
Rating distribution
What people like
- Clean spot
- Casual atmosphere
- Good for games
What people don't like
- Unkempt kitchen
- TV noise
- Uncomfortable seating
Often praised
- atmospherevery friendly atmosphere
- cleanThe fries were absolutely fire, and they serve Mitchell's ice cream, which is also fire. The restaurant was clean and the staff was friendly. I especially loved their cheese burgers; everything tasted incredibly fresh.
- cleanlinessclean and well maintained.
- establishmentEstablishment is clean
- families and working peoplecasual just right for families and working people
- interiorinterior is super clean
- locationThe location is so perfect.
- nice and clean spota nice and clean spot to enjoy their meal
- nice placeNice place, clean and well maintained.
- placethe place is nice
Frequently criticized
- department of healthThe department of health needs pay them a visit
- dining areaDining area is meh. The benches hurt my bum
- kitchenThe kitchen seems dirty when I looked at it
- locationThe location doesn’t get enough light and is painted dark inside
- noise of the TVI love that they offer the Impossible burger, which is a great option. However, I don't love so much the noise of the TV, which detracted from the overall atmosphere.
- placehow unkept the place was
If youre looking for a casual, clean spot to grab a bite or watch a game, it could be a decent choice. However, be prepared for potential issues with noise or comfort, and dont expect a spotless kitchen.
Value (6.6 out of 10)
mentioned by 39% of the guests
When it comes to value, many diners are pretty happy! With 13 positive remarks out of 18 total comments, its clear that a good number of folks feel theyre getting their moneys worth. Customers report a good 72.2% satisfaction, often praising the "affordable" and "fair price" options, noting that its frequently worth the price for tasty meals, especially if you catch a lunch special.
However, not everyone agrees, as there were 4 negative comments regarding value. The overall score for value sits at an average 6.6, suggesting there's room for improvement despite the good satisfaction. Some found certain items overpriced or felt the price was too high for the quality, with specific concerns about the price per wing or confusing billing policies.
Value
18
Reviews
72%
Satisfaction
4
negative
1
neutral
13
positive
Rating distribution
What people like
- Worth the price
- Affordable options
- Fair lunch specials
What people don't like
- Overpriced items
- High wing price
- Confusing policies
Often praised
- priceMy experience at the restaurant was centered around a good cheese burger, which was also a great price. It's important to remember to order a side unless you're looking for a light lunch or aren't too hungry.
- pricesthe prices are reasonable
- affordabilitySolidly affordable too (well for SF standards)
- affordabletasty and affordable
- fair priceburgers and fries at a fair price
- lunch specialMy experience at the restaurant was great. I enjoyed the burgers and fries, which were served at a fair price, especially if you catch a lunch special. It definitely hit the spot.
- price rangefor the price range, has not done me wrong
- pricedMy experience at this restaurant was fantastic, especially for watching football games. We found the wings to be the best in town, and they were also decently priced. It has become our go-to spot for wing cravings during games.
- worth the priceIt’s worth the price
Frequently criticized
- priceMy experience at this restaurant was disappointing. I felt tricked into paying an overpriced order. The total came to $45 for just one vegetarian burger and one large fries.
- billThe total came to $45 for just one vegetarian burger and one large fries. I felt so uncomfortable having to ask about the bill that I will never go back. Apparently, you have to buy two cheeseburgers in addition to your order to get the vegetarian option, which is a ridiculous policy.
- price per wingAt $1.50 per wing
If you're looking for a good deal, especially on lunch specials or wings, this spot could be a solid choice. Just be mindful of specific menu items or policies, as some found certain offerings to be a bit on the expensive side for what you get.
How are the prices at Double Decker?
You’re looking at roughly 22 $ per person – reported by 24 diners. That puts it in the $21–$30 category. For a Hamburger Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 22 $, it’s interesting to see that most guests (17 out of 24) actually spend a bit less, typically in the $11–$20 range. This suggests a nice mix of options, with some diners opting for a slightly more premium experience that pulls the average up.
Here’s a quick look at what guests spend per person, based on the latest 24 reviews.
Comparing this restaurant’s value for money against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Hamburger Restaurant, especially considering the variety of spending options available. It seems like a good spot for a quality burger without breaking the bank.
Customer Reviews: what people think about Double Decker
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
9
Loved the Western Burger and Diana's Service!
Today I went to try the Western burger and I absolutely loved it! Diana at the register was really kind and informative and made the entire experience even more memorable! I will most certainly be back to try the rest of the menu!
- Western burger10
- Diana at the register10
- menu9
Price per Person
- $11–$20
Visit Type
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Noise Level
- Quiet
8
Soulful Neighborhood Burger Spot
My experience at this restaurant was that of a solid burger spot, sitting somewhere between the quality of beeps and Wes burger, but with a much more mom & pop feel. While the burger, being on the juicier side with a softer bun, doesn't travel great, it's clear it's made by someone who knows their burgers. The double decker is a hearty size and a satisfying choice.
The fries were excellent, boasting a creamy, moist interior and a crispy exterior, though they could have used a touch more salt, which I suspect is intentional to allow for personal preference. The atmosphere, with its dark paint and lack of light, might not be the most inviting, but it shouldn't deter you. If you're looking for a neighborhood burger experience that's a little rough around the edges but full of soul, this is the place to come through.
- burger7
- double decker8
- fries9
- bun4
- location3
Visit Type
- Food Exploration
10
Best Burger in San Francisco!
As a San Francisco resident of 19 years and a self-proclaimed foodie, I've tried burgers all over the city. Today, I've concluded that Double Decker hands down serves the best burger in the city, in my opinion. I've been a loyal customer for years, and their quality is consistently excellent.
My personal favorite is the western burger. I had one today, and it was absolute perfection: the patty, the bun, the mayonnaise, the red onions, the bacon, the pickles, and the BBQ sauce were all spot on. Additionally, their fries are always crispy and delicious.
They do an amazing job. I highly recommend trying it; you won't be disappointed.
- best burger10
- western burger10
- fries9
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
10
Seriously the Best Burger Ever!
My experience at this restaurant was absolutely fantastic, especially the burger. I had the veggie patty (black bean burger) with a fried egg, jalapenos, and cheddar cheese, and it was seriously the best burger I've ever had in my life. The ingredients tasted so fresh, the bun was flaky and crispy.
We also enjoyed the onion rings and fries, which were solid. The prices are also solidly affordable, especially for San Francisco standards. The middle-aged Asian man who makes the burgers is truly an artisan.
- veggie patty10
- blackbean burger10
- fried egg9
Price per Person
- $41–$50
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Dinner
2
Disappointing Decline in Quality
I've been to this restaurant 4-5 times, and while it started out pretty good, each visit has left me more disappointed. Today, after ordering, I noticed that all references to humanely raised meat and the ranch they sourced their beef from were gone. I ordered the Hawaiian burger, and the meat was a cheap, pre-frozen patty.
The pineapple ring was hard and sour, and there was hardly any teriyaki sauce, just lots of grease. I won't be going back, alas, for they started out strong.
- humanely raised meat2
- meat1
- pineapple ring2
What Double Decker offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Quick bite
- Beer
- Alcohol
Dining options
- Dinner
- Lunch
- Dessert
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Atmosphere
- Casual
FAQs
Is Double Decker in San Francisco accessible for all guests?
Yes, Double Decker is designed with accessibility in mind for you. You’ll find a wheelchair accessible entrance, ensuring easy access for everyone. Additionally, the seating arrangements are also wheelchair accessible, providing a comfortable dining experience for all patrons.
What dining options are available at Double Decker, and is it suitable for children?
At Double Decker, you can enjoy a variety of dining options including lunch, dinner, and even dessert. It’s also a fantastic choice if you’re dining with family, as the restaurant is good for kids. You can count on a casual and welcoming environment for all ages.
What is the overall verdict for Double Decker?
Double Decker holds a Restaurant Score of 6.8, which is considered good. This is largely driven by strong Food (7.1), while Value (6.6), Ambience (5.8), and Service (5.7) are rated as average.
What do customers appreciate most about Double Decker's food?
Customers frequently praise the quality of the burgers and fries, noting fresh ingredients and good flavors. Many also find the wings to be a highlight.
Are there any common complaints about Double Decker?
Some customers report issues with inconsistent service, including rude staff or problems with order fulfillment. The ambience is also sometimes described as uninspired or needing improvement in cleanliness.