Planning
- Accepts reservations
oChef » Chang’s Kitchen – San Francisco
Chang's Kitchen - San Francisco
Photo from Chang’s Kitchen
Chang's Kitchen at a glance
San Francisco Inner Sunset
- 🥡 Chinese Restaurant
$$
Price per Person $21–$30
mentioned by 54 of the guests
#1201 out of 2403 places to eat in San Francisco
#75 Chinese Restaurant out of 276 in San Francisco
Good
7.5 out of 10
Food
Service
Ambience
Value
469
Reviews
76.8%
Satisfaction
Often praised
- Authentic cuisine
- Generous portions
- Affordable pricing
Frequently criticized
- Billing discrepancies
- Rude service
- Poor ambiance
The restaurant Chang’s Kitchen is a beloved Chinese restaurant nestled in the vibrant Inner Sunset neighborhood of San Francisco. You’ll find a casual atmosphere perfect for enjoying a delicious meal with friends or family.
Whether you’re looking for a quick bite or a full dinner, this spot offers a range of authentic flavors. It’s a great choice for a relaxed dining experience in the city.
Overview: Introducting Chang's Kitchen
Chang’s Kitchen offers a compelling experience, often lauded for its delicious and authentic dishes that truly hit the mark. Patrons frequently highlight the generous portion sizes, making it a satisfying choice for many.
It’s a place where the culinary offerings generally shine. However, it’s not without its challenges.
Some experiences point to less-than-ideal service interactions, particularly concerning billing. Additionally, the overall ambience might not be its strongest suit, with past issues impacting the dining environment.
Good
7.5
out of 10
469
Reviews
76.8%
Satisfaction
85
negative
24
neutral
360
positive
Chang’s Kitchen earns a solid overall score of 7.5, reflecting a generally positive reception. This is further supported by a Customer Satisfaction rate of 76.8%, indicating that most diners leave content with their visit.
These figures are drawn from a substantial pool of 469 customer observations, with 360 positive remarks outweighing 85 negative ones. Delving into specifics, the Food (7.9) stands out as a strong performer, consistently praised for its quality.
Service (7.1) also garners good marks, suggesting staff are generally attentive. While Ambience (6.9) and Value (6.5) are considered average, they still contribute to the overall experience without being major deterrents for most.
What people like
- Authentic, tasty food
- Generous portion sizes
- Good value for money
What people don't like
- Questionable billing practices
- Inconsistent service interactions
- Unpleasant dining environment
If you’re seeking flavorful, authentic Chinese cuisine with satisfying portions, Chang’s Kitchen is certainly worth considering. The strong 7.6 recommendation score suggests many find it a worthwhile visit, especially if your priority is the food itself over a polished dining setting.
However, it’s wise to be mindful of potential inconsistencies in service or billing. While the food often impresses, some aspects of the experience might not meet everyone’s expectations.
Go for the food, but manage expectations for other elements.
Similar Restaurants in San Francisco
- Chinese Restaurant
9
out of 10
out of 10
221
94.1%
- $$
- Richmond District
- Food
- Service
- Ambience
- Chinese Restaurant
8.9
out of 10
out of 10
285
95.4%
- $$
- Outer Richmond
- Food
- Service
- Ambience
- Chinese Restaurant
8.9
out of 10
out of 10
286
93.7%
- $$
- Seacliff
- Food
- Service
- Ambience
- Chinese Restaurant
8.8
out of 10
out of 10
269
91.4%
- $$
- Jordan Park
- Food
- Service
- Ambience
- Chinese Restaurant
8.8
out of 10
out of 10
480
91.3%
- $$
- Transbay
- Food
- Service
- Ambience
- Chinese Restaurant
8.7
out of 10
out of 10
77
90.9%
- $$
- Sunset District
- Food
- Service
- Ambience
Verdict: Our expert take on Chang's Kitchen
Food (7.9 out of 10)
mentioned by 93% of the guests
When it comes to the food, youre looking at a pretty solid experience! With a score of 7.9 and a customer satisfaction of 80.7%, its clear many diners are leaving happy. Based on 242 positive remarks out of 300 total, guests consistently rave about the huge quantity and big portions of authentic Chinese food.
Many also highlight delicious dim sum and fried chicken wings as standout items, praising the flavorful dishes. However, its not entirely without its hiccups. Around 39 negative comments point to occasional issues like food temperature being cold, some dishes being greasy, or having a bland' taste.
While these instances are less frequent, they suggest that consistency might sometimes be a challenge, particularly with certain items or preparation styles.
Food
300
Reviews
80%
Satisfaction
39
negative
19
neutral
242
positive
Rating distribution
What people like
- Generous portions
- Authentic flavors
- Delicious wings
What people don't like
- Food served cold
- Dishes too greasy
- Occasional blandness
Often praised
- foodThe staff and food here are exceptional.
- portionsWe enjoyed several of their favorite dishes, including the Hong Kong noodles, orange chicken, sweet and sour shrimp, and pork chow mein. The food was delicious, with good portions to share and made with fresh ingredients. The staff was friendly and the service was fast!
- Chinese foodSome of the best Chinese food I have had in the City.
- dishesMy experience at Chang’s Kitchen was fantastic! It's delicious, cheaper, and FASTER than Sam Tung. As a Chinese person, I found their food to be super authentic and it reminded me of home and comfort, especially their Cantonese dishes.
- dry fried chicken wingsEnjoyed the dry fried chicken wings, slightly spicy.
- food qualityMy experience at this restaurant was excellent. The food was of good quality and reasonably priced, offering a better value than San Tung across the street with dishes costing $3-4 less. The portions were generous, and they included a lot of veggies in the dishes.
- green beansObviously I had to order green beans as well
- orange chickenorange chicken... is some of our favorite dishes
- portion sizesMy experience at this restaurant was marked by impressive portion sizes and incredibly friendly and helpful staff. We ordered four dishes for our family and had plenty of leftovers.
- Mongolian beefI used to get the Mongolian beef that one was super spicy, but I liked it
Frequently criticized
- food qualityoverpriced mediocre food at best
- BBQ Pork BunsBBQ Pork Buns were extremely dry
- BBQ SpareribsBBQ Spareribs had a displeasing smell
- Beijing beefThe Beijing beef was soggy when it arrived
- Kung Pao Chickenchicken taste like baking soda and lost its original flavor. The Kung Pao chicken was not even Kung Pao Chicken
- Mongolian BeefMongolia Beef. The dishes were not even close to authentic
- Shanghai dumplingsShanghai dumplings, bland
- Sweet and Sour Chickencould not tell the difference between the Sweet and Sour Chicken
- Sweet and Sour Porkcould not tell the difference between the Sweet and Sour Pork
- appearancethe appearance is not good
If you're looking for generous portions of flavorful, authentic Chinese food, especially their popular wings and dumplings, this place is definitely worth a try. Just be aware that a few diners have noted occasional issues with food temperature or greasiness, so manage your expectations for every single dish.
Service (7.1 out of 10)
mentioned by 67% of the guests
When it comes to service, this spot generally hits the mark with a 7.1 score and a 71.7% customer satisfaction rate, indicating a good experience for most. Out of 99 total remarks, a solid 71 were positive, often praising the friendly staff, quick service, and attentive waiters. Many guests highlighted the personable service and warm hospitality, making for a pleasant visit.
However, it's not all sunshine, as 26 negative remarks point to areas needing attention. Some customers reported issues with rude customer service, unexpected delivery problems, and frustrating waiting times. There were also concerns about staff attitude and even claims of unethical business practices, suggesting some inconsistent experiences.
Service
99
Reviews
71%
Satisfaction
26
negative
2
neutral
71
positive
Rating distribution
What people like
- Friendly, kind staff
- Quick, fast service
- Attentive hospitality
What people don't like
- Rude staff attitude
- Delivery problems
- Unethical practices
Often praised
- serviceThey were pleasant to talk to, and the food came very quickly. I was impressed by the service, and while the food was great, the overall experience made me want to definitely go back.
- staffthe staff was kind, attentive, communicative and welcoming
- StaffStaff was attentive, welcoming and attentive
- friendly staffWe stumbled into this restaurant today and was pleasantly surprised by the extensive menu, reasonable prices, friendly staff, very tasty food, and general proportions. We'd also give a thumb up to the clean bathroom - a rare find in peer restaurants.
- serversThe servers were friendly.
- waitI'm so glad they are back! Chang's has what you want and need without the wait. Forget Sang Tung’s; Chang's offers a superior experience.
- Jennyhow exuberant Jenny is
- LisaLisa always takes care of us
- Nice peopleNice people
- attentionthe attention was good
Frequently criticized
- serviceMy experience at this restaurant was incredibly negative due to the service. The lady there was super annoying with the tip. She made my boyfriend and I stand there for 10 minutes and embarrassed us in front of people for not giving her more than 15% of the tip.
- customer serviceWhile the food was all right, the service was a significant letdown. The lady taking orders ruined the whole experience with her worst customer service. She was treating someone badly over the phone while we were eating and then treated us badly at the end.
- apologycouldn't even say sorry for the inconvenience
- bathroom accessasked him to please lend me the bathroom, they told me no
- busy tonightcomplained that it was "way too busy tonight."
- chefthe chef in this restaurant does not even know how to cook
- deliverytook just under an hour to get here
- delivery rangeI placed an order online and then waited over an hour for an updated status. When I finally called, I was informed that I was out of their delivery range. While this is understandable, I was not notified that the order was canceled until I called them.
- embarrassed usembarrassed us in front of people
- food-delivery peoplehow many of these food-delivery people on bikes are so impatient and demanding
Overall, you can expect a generally good service experience here, often marked by friendly and efficient staff. However, be mindful that some customers have encountered significant issues, particularly with staff attitude or delivery, so it might be a bit of a gamble.
Ambience (6.9 out of 10)
mentioned by 27% of the guests
The vibe here generally hits the mark, boasting a 6.9 score for a good atmosphere and a solid 72.4% customer satisfaction. Many folks, 21 out of 29 comments, loved the atmosphere, finding it clean, spacious, and a chill environment. Its often described as a welcoming place with a well-spaced dining room.
However, its not all sunshine and rainbows. A few customers, 6 out of 29 comments, pointed out some significant issues. There were unfortunate mentions of restaurant closure due to electrical and plumbing damage, and some felt the ambience isnt great for dining in, with one even having a bad experience with the restroom.
'
Ambience
29
Reviews
72%
Satisfaction
6
negative
2
neutral
21
positive
Rating distribution
What people like
- Clean, welcoming atmosphere
- Spacious dining room
- Ample seating
What people don't like
- Restaurant closure issues
- Poor dining ambience
- Restroom experience concerns
Often praised
- atmosphereThe portions are large. The atmosphere was clean, but it doesn't have an upscale feel; you go there for the food, not the aesthetics. Best of all, there was no wait to get in on either visit.
- dining roomthe dining room is clean
- ambienceCosy ambient
- bathroomsthe bathrooms are clean and one of best
- chill environmentIts a nice, chill environment
- cleanthe restaurant is clean
- clean bathroomclean bathroom - a rare find
- communityan epicenter of the community and gathering here in SF
- crowdedI was impressed that I could walk right in, unlike the long lines at San Tung's across the street. The service was personable and the restaurant was not at all crowded. I enjoyed several dishes, including the Moo shoo, halibut salt and pepper, Mongolian beef, green beans with minced pork, and a noodle dish, all of which were tasty and delicious.
- interioreverything inside looks really nice and clean
Frequently criticized
- ambienceAmbience isn’t great
- dine inwouldn’t recommend if you dine in
- electrical and plumbing damagegreat deal of electrical and plumbing damage
- months closedThere was a fire in the upstairs residential unit some time ago that caused the restaurant to close. The restaurant has been closed for the past several months now.
- restaurant closureMy experience at this restaurant was unfortunately cut short due to circumstances beyond its control. There was a fire in the upstairs residential unit some time ago that caused the restaurant to close. The restaurant has been closed for the past several months now.
- restroomneeded to use the restroom, a lady yelled at me saying NO!
If youre looking for a generally clean and welcoming spot with a good atmosphere, this place is worth checking out. Just be aware of past closure issues and potential concerns if youre very particular about the dining-in ambience or restrooms.
Value (6.5 out of 10)
mentioned by 33% of the guests
When it comes to value, many diners find this spot hits the mark, with 26 positive remarks out of 41 total. Guests frequently praise the affordable prices, great value, and reasonable prices, often feeling they get a bang for their buck. While the overall score for value sits at an average 6.5, customer satisfaction is a mixed 63.4%, suggesting a generally positive experience for many.
However, its not all smooth sailing, as 14 negative comments point to some concerns. Issues around price and unexpected tip additions, with some feeling charged more or that items were overpriced, ' have left a portion of customers feeling disappointed. This mixed feedback contributes to the average 6.5 score and the 63.4% customer satisfaction.
Value
41
Reviews
63%
Satisfaction
14
negative
1
neutral
26
positive
Rating distribution
What people like
- Affordable prices
- Great overall value
- Generous portions
What people don't like
- Unexpected charges
- Billing discrepancies
- Overpriced items
Often praised
- priceMy experience at the restaurant was really good. We spent around $57 with tip for 4 people and ate a lot. We ordered 4 different things.
- pricesprices are super comparable
- great valueThe owner was super nice, and I was impressed with the ton of food I received. It was a super great value. :)
- affordable pricesI'm so glad to have this neighborhood staple reopened. The experience was great, offering solid Cantonese food at no frills affordable prices. I particularly enjoyed the Dry Fried wings, which had a crunchy exterior and were flavorful with a balanced mix of sweet, spicy, and savory.
- bang for your buckIt's the most bang for your buck for sure
- cheaperCheaper with no wait
- costworth the cost because it was delicious
- good value and tasteGood value and taste.
- great dealFor the price (around $18 per person) is a great deal
- great pricesat great prices
Frequently criticized
- priceMy experience at this restaurant was the worst nightmare I've ever had. If you're looking for overpriced mediocre food, insults from the owner and server, and poor customer service, this is the place for you. I would give zero stars if possible.
- additional tipthey will add an additional tip after you leave
- billpresented me with some Chinese scribbles and $59.20!!!
- billing practiceI was charge way more than what I signed for on my bill
- charging you upon payingcharging you upon paying them
- costcost about $15 more than I would normally pay
- fish dish priceserver lied to us about the price. For a fish dish priced at 19 dollars
- full pricewe charged you full price instead of lunchmenu price.
- lunch specialnoticed the reasonable prices lunch special (around $12)
- mealcharged more then my meal
If you're looking for generally affordable options and a good amount of food for your money, this place often delivers. However, be mindful of your bill and any potential extra charges to avoid disappointment, as some guests have reported issues.
How are the prices at Chang's Kitchen?
On average, you’ll spend around 29 per person – from 54 guests. That puts the restaurant in the $21–$30 category. For a Chinese Restaurant, that’s mid-range, maybe slightly above.
Interestingly, while the average sits here, a good number of diners actually spend less, with a significant cluster in the $11–$20 range. This tells us there’s a nice mix of options, from more budget-friendly choices to those pushing into the mid-range.
Here’s a quick look at what guests spend per person, based on the latest 54 reviews.
A look at how this restaurant’s value for money compares to similar spots in San Francisco.
We think the pricing feels quite fair for a Chinese restaurant in San Francisco. With options for both budget-conscious diners and those looking to spend a bit more, it offers good value.
Customer Reviews: what people think about Chang's Kitchen
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Delicious Food, Great Service, No Wait!
My experience at Changs was excellent. I was impressed that I could walk right in, unlike the long lines at San Tung's across the street. The service was personable and the restaurant was not at all crowded.
I enjoyed several dishes, including the Moo shoo, halibut salt and pepper, Mongolian beef, green beans with minced pork, and a noodle dish, all of which were tasty and delicious. I will definitely come back.
- food10
- wait time10
- service10
Price per Person
- $21–$30
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
9
Excellent Food, Friendly Service
My experience at this restaurant has been excellent on both visits in the last few months. The service was great, with friendly servers. The food was tasty and fresh, made with all fresh ingredients.
The portions are large. The atmosphere was clean, but it doesn't have an upscale feel; you go there for the food, not the aesthetics. Best of all, there was no wait to get in on either visit.
I definitely recommend giving this place a try. They also seem to do a brisk takeout business.
- service10
- servers10
- food10
Visit Type
- Food Exploration
Service Type
- Takeout
8
Excellent Food, Take-Out Recommended
My experience at this restaurant was primarily focused on the food, which I found to be excellent. The dry fried chicken wings were a standout, comparable to San Tung. The service was friendly.
However, the ambience wasn’t great, leading me to strongly recommend take-out over dining in.
- food9
- dry fried chicken wings10
- service8
- ambience3
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Exceptional Chinese Food and Service
My experience at this restaurant was exceptional. The staff and food were outstanding, offering some of the best Chinese cuisine I've had in the city. My personal favorites include the Fish Fillet in Chili oil, Salt and Pepper Chicken Wings, and Cumin Beef.
- staff10
- food10
- Chinese food10
Visit Type
- Tourist Experience
Group Type
- Family
Group Size
- Large Group
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
9
Unexpected Gem: Delicious Food, Great Service!
While on vacation and exploring the SF Botanical Garden, we looked for food nearby and initially considered San Tung, which had a long wait. We decided to try Chang's Kitchen directly across the street after seeing their delicious-looking food in the window. From the moment we entered, the staff was kind, attentive, communicative, and welcoming.
The food arrived in a very timely manner, and every dish exceeded our expectations. Our favorites were the Wings, Honey Walnut Shrimp, and Orange Chicken. The portions were very generous, leaving us with plenty of leftovers.
We were pleasantly surprised by the affordability, with our total coming to $117. Xx, much less than our predicted $150. Xx.
We found paid street parking, though it seemed to be the norm for all businesses on that street. Our only minor complaint was the impatience and demanding behavior of some food delivery people, which detracted slightly from the dining experience, though this was not the restaurant's fault. Overall, we are so glad we discovered this hidden gem; it's a true champion.
- staff10
- food10
- Wings10
- food-delivery people3
What Chang's Kitchen offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Beer
- Small plates
- Vegetarian options
- Quick bite
Dining options
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Usually somewhat difficult to find a space
- Paid street parking
Atmosphere
- Casual
FAQs
Is Chang's Kitchen Restaurant accessible for all guests?
Yes, Chang’s Kitchen in San Francisco is designed with accessibility in mind. You will find a wheelchair accessible entrance, wheelchair accessible seating, and a wheelchair accessible restroom, ensuring a comfortable experience for every visitor.
What dining and service options are available at Chang's Kitchen?
Chang’s Kitchen offers a variety of convenient service options, including no-contact delivery, takeout, and traditional dine-in table service. You can enjoy lunch or dinner, and reservations are accepted, making it easy to plan your visit.
How does Chang's Kitchen score overall?
Chang’s Kitchen holds a 7.5 overall score, with Customer Satisfaction at 76.8%. Food (7.9) is a strong point, followed by Service (7.1) and Ambience (6.9), while Value (6.5) is considered average.
What do customers like most about Chang's Kitchen?
Customers frequently praise the food, noting its authenticity, delicious taste, and generous portions. Many also appreciate the restaurant’s value, finding it affordable with good prices.
What are some potential drawbacks at Chang's Kitchen?
Some patrons have reported issues with billing practices and perceived hidden charges. There are also instances of less-than-ideal service interactions and concerns about the general ambience, including past closures.