Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Captain America – Orlando
Captain America - Orlando
Photo from Captain America
Captain America at a glance
Orlando Florida Center
- 🍔 American Restaurant
$$
Price per Person $21–$30
mentioned by 101 of the guests
#152 out of 163 places to eat in Orlando
#9 American Restaurant out of 9 in Orlando
Poor
4 out of 10
Food
Service
Ambience
Value
546
Reviews
30.2%
Satisfaction
Often praised
- Fun ambiance
- Helpful staff
- Easy ordering
Frequently criticized
- High prices
- Long waits
- Poor food
The restaurant, an American Restaurant located in Orlando’s vibrant Florida Center neighborhood, offers a casual atmosphere perfect for any meal. At Captain America, you can enjoy a quick bite or a leisurely coffee, with convenient service options including outdoor seating, dine-in, and takeout.
Whether you’re starting your day with breakfast or winding down with dinner, this spot provides a welcoming experience for you and your family.
Overview: Introducting Captain America
Captain America offers a themed dining experience that some find enjoyable, particularly for its `affordable theme park lunch` options. While the setting can be quite fun, the overall experience is a mixed bag.
However, guests frequently encounter `long wait times` for their meals and often note issues with `dirty tables`. The food itself receives varied feedback, with some dishes standing out while others fall short of expectations.
Poor
4
out of 10
546
Reviews
30.2%
Satisfaction
351
negative
30
neutral
165
positive
Looking at the numbers, Captain America holds an overall Restaurant Score of 4, placing it in the average category. However, Customer Satisfaction sits at a rather low 30.2%, indicating a significant gap between the general rating and how patrons truly feel.
This suggests that while some aspects might be acceptable, many leave feeling disappointed, as reflected in 165 positive comments against 351 negative ones out of 546 total opinions. Delving deeper, Food (4) and Ambience (5.2) are considered average, with the latter often praised for its themed decor.
However, Service (3.7) and especially Value (2.8) fall into the poor range. Many find the prices steep for what’s offered, and the service experience frequently contributes to the overall dissatisfaction, despite some positive mentions of helpful staff.
What people like
- Themed, fun ambiance
- Friendly, helpful staff
- Convenient mobile ordering
What people don't like
- High prices, poor value
- Long service waits
- Cold, soggy food
With a Recommendation Score of 4, Captain America presents a challenging choice. While the themed setting and some staff efforts are commendable, the consistent issues with value, service speed, and food quality mean it might not be the best option for a satisfying meal.
Consider Captain America if you prioritize a specific themed experience and are prepared for potentially high prices and significant wait times. However, if a consistently good meal and efficient service are your main concerns, you might find better alternatives elsewhere.
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Verdict: Our expert take on Captain America
Food (4 out of 10)
mentioned by 93% of the guests
While the overall food experience here has an average score of 4, some diners did find bright spots. Many appreciated the quick service and enjoyed items like the burgers, chicken tenders, and even grilled chicken sandwiches. The availability of gluten-free buns and generous portion sizes also earned praise among the 68 positive remarks out of 232 total.
However, the customer satisfaction sits at a poor 29.3%, reflecting significant issues. A whopping 143 negative comments highlighted concerns about lukewarm or frozen food served on stale buns. Many found the burgers dry and overcooked, with small portions and cold fries frequently mentioned, leading to widespread disappointment.
Food
232
Reviews
29%
Satisfaction
143
negative
21
neutral
68
positive
Rating distribution
What people like
- Quick food delivery
- Good burger options
- Gluten-free options
What people don't like
- Food often cold
- Burgers dry, overcooked
- Small, poor portions
Often praised
- foodThey also offer a Vegan Burger and kid-friendly options like Chicken Tenders and burgers. The atmosphere and service were both rated a perfect 5, and the food was also rated a 5. It's a great spot for lunch.
- burgersThey have burgers and chicken fingers here
- friesFries were basic crinkle cut but came out hot
- Burger and FriesMy experience at this restaurant was a mixed bag. The food was absolutely incredible, with the Burger and Fries being a standout. However, the service was extremely slow; it took over an hour to get our food, which felt insane.
- burger and friesburger and fries which he devoured
- Apple piele Apple pie qui a été une bonne surprise
- BBQ cheeseburgerBBQ cheeseburger and fries for me
- Bacon Cheese BurgerI highly recommend the Bacon Cheese Burger; it was absolutely delicious.
- Chicken TendersThe staff really care about guests with allergies and prepare meals specially for each person. They also offer a Vegan Burger and kid-friendly options like Chicken Tenders and burgers. The atmosphere and service were both rated a perfect 5, and the food was also rated a 5.
- Chicken Tenders and Onion Ringsfood actually wasn’t that bad! - Recommended dishes:Chicken Tenders and Onion Rings
Frequently criticized
- foodWe ended up waiting an hour and a half for just four cheeseburgers! We were really glad we brought our own snacks to Universal because the burgers were overpriced, and it took almost two hours to get them. One table even had a little argument because they received the wrong order.
- burgerDespite being pushed to order via the app for faster service, the food arrived cold and slow. The chicken tenders were mostly breading, the burger was tough, and the fries were soggy and cold. We ate the burger and tenders because we had already paid $40, but we tossed the fries and onion rings as they were terrible.
- food qualityThe entire experience was so terrible that I just wanted to leave and didn't even ask for a refund. As someone in the food industry, I found the long wait and poor food quality incredibly frustrating. Skip this place unless you want to suffer a similar fate.
- friesDespite being pushed to order via the app for faster service, the food arrived cold and slow. The chicken tenders were mostly breading, the burger was tough, and the fries were soggy and cold. We ate the burger and tenders because we had already paid $40, but we tossed the fries and onion rings as they were terrible.
- chicken sandwichchicken sandwich could have had chicken that at least covered the bun
- French friesThe place was extremely overcrowded, with no available seats. It took almost 30 minutes to prepare a few cheeseburgers, and they even forgot to bring the French fries to our table, requiring me to go back to the counter amidst mass confusion. This occurred during the first week of November, which by no means is a busy time of year, making me question what it would be like during peak seasons like Christmas.
- burgersThe burgers were dense and mediocre
- chickenThe chicken was flat, chewy, and dry.
- chicken tendersDespite being pushed to order via the app for faster service, the food arrived cold and slow. The chicken tenders were mostly breading, the burger was tough, and the fries were soggy and cold. We ate the burger and tenders because we had already paid $40, but we tossed the fries and onion rings as they were terrible.
- drinkshadnt even let us get our drinks
Given the mixed feedback, with an average score but low customer satisfaction, you might find some decent burgers or chicken tenders if youre in a pinch. However, be prepared for potential issues like cold or dry food and small portions, especially if youre looking for a consistently great meal.
Service (3.7 out of 10)
mentioned by 85% of the guests
Many guests found the ordering process straightforward, especially with mobile ordering and the app, often noting food served quickly. Specific staff members like Chef Heidi, Xavier, Daniel, and Raymond received praise for their allergy accommodation and outstanding care, making individual experiences quite positive. However, the overall service experience struggles, reflected in a score of 3.7 and only 28.1% customer satisfaction.
With 146 negative opinions compared to 59 positive, many encountered slow service, long wait times, mass confusion, and issues with the mobile order app, often exacerbated by rude workers and perceived understaffing.
Service
210
Reviews
28%
Satisfaction
146
negative
5
neutral
59
positive
Rating distribution
What people like
- Chef Heidi's care
- Easy mobile ordering
- Quick food delivery
What people don't like
- Slow, long waits
- Rude, unhelpful staff
- Confusing app issues
Often praised
- serviceI tried the Burger and Fries for lunch, which was recommended. While the food was just okay, the service was excellent, also rated 5 out of 5. It's worth trying at least once, but it's not a place I'd rush back to.
- ServiceService rapide
- staffthe staff was friendly
- Chef HeidiChef Heidi came to our table, explained how she personally
- Danielcast member Daniel made my dining experience so amazing
- HeidiHeidi the assistant chef was amazing.
- Mobile orderingMobile ordering on the Universal app was a plus
- PatrickI only bought a drink, themed for Halloween. Patrick was very helpful in assisting me to order it on the app because I didn't know how, and he made sure it was brought to my table. Thank you.
- Universal AppI highly recommend the Bacon Cheese Burger; it was absolutely delicious. For easier and faster ordering, I suggest downloading the Universal App and looking for the restaurant under 'Food and Drinks' towards the end. The staff really care about guests with allergies and prepare meals specially for each person.
- XavierXavier was so helpful!
Frequently criticized
- servicethe service is subpar and the workers have no people skills at all
- staffMy experience at this restaurant was marked by terrible service and rude staff. They were unhelpful for a considerable time when I tried to explain that the app was down, repeatedly telling me to use it.
- wait timeIt was clear that everyone around us was having a tough time because the food was coming out very slowly. We ended up waiting an hour and a half for just four cheeseburgers! We were really glad we brought our own snacks to Universal because the burgers were overpriced, and it took almost two hours to get them.
- waitWe had to wait for 30 minutes
- appA staff member even walked away, stating they were “at capacity. ” After finding someone who explained the process, we struggled with the app. Eventually, someone took our order at the register, warning us they were running behind.
- workersThe food was horrid and way overpriced, even for theme park food. The service was terrible because all of the workers made it abundantly clear that they do not want to work there and are all very unfriendly. I’ve had better burgers at a local public school cafeteria.
- employeesthe employees are “confused and not very helpful
- ordering processMy experience at this restaurant was marked by a confusing and frustrating ordering process. Upon entering, I was immediately told I needed a table, but then had to find one myself, get its number, and then join a line to order.
- waiting timeMy experience at the restaurant involved ordering the hot honey chicken, which took an hour to arrive. When I inquired about the delay, I was simply told they were working on it.
- app orderingApp wouldn’t work plus you needed to fill out all this crap and save your credit card.
If you're lucky enough to encounter a standout staff member or have a smooth mobile order, your service experience might be great. However, be prepared for potential long waits and slow service, as the overall sentiment suggests significant room for improvement in this area.
Ambience (5.2 out of 10)
mentioned by 39% of the guests
It seems the atmosphere here offers a bit of a mixed bag, with a score of 5.2 landing it squarely in the average category, and customer satisfaction at a 49.3% mixed rating. On the bright side, many guests (33 positive opinions) really dig the superhero vibe and Marvel theme, finding the ambiance super fun. People appreciate the lots of seating available, cleanliness of the bathrooms, and even outside seating with a view of the water.
However, there are also 31 negative opinions pointing to some significant downsides. Cleanliness is a recurring issue, with complaints about dirty tables, floors, and chairs. Some found the place overcrowded with no seats available, and others noted an aging building with moisture stains and gaps in column wraps, which can detract from the overall environment.
This feedback comes from a total of 67 customer observations.
Ambience
67
Reviews
49%
Satisfaction
31
negative
3
neutral
33
positive
Rating distribution
What people like
- Fun superhero vibe
- Ample seating options
- Clean restrooms
What people don't like
- Dirty tables, floors
- Often overcrowded
- Aging building signs
Often praised
- atmosphereMy experience at this restaurant on 6/9/23 was disappointing. While it's a cool themed restaurant, the food was mediocre at best and way over priced. The atmosphere was enjoyable, rated a 5, and the service was also good, rated a 4.
- viewWhile it wasn't gourmet, it was exactly what they advertised, unlike another place that oversold their offerings. The restaurant offered a nice corner with a view of the Lagoon, Hogwarts, Mythos, and the Hulk Coaster. It wasn't overcrowded during dinner time.
- A/CA/C is great
- AtmosphereAtmosphere:4
- MarvelLe cadre est très Marvel pour les adeptes et fans du captain America 👍👍👍
- Universal Studios and adventuresThe universal studios and adventures are really fun.
- ambianceAmbiance is super fun
- bathroomsThe bathrooms were super clean
- bathrooms insideand they do have bathrooms inside
- charactersCharacters were okay spider man and captain America the best.
Frequently criticized
- atmosphereasked TWICE by wait staff WHILE WE WERE EATING if we could move
- tablesThe tables were all sticky and dirty.
- Spiderman ride trackSpiderman ride track being blasted out by a huge speaker
- chairsChairs are filthy
- cleanlinessThe restaurant’s cleanliness is basic at best and depressing at most
- crowdedWasn’t over crowded at dinner time
- dirty tablestables were all dirty
- environmentthe dirty environment.
- floorwhatever disgustingness is on the floor
- gaps in column wrapsThe service was also great. However, I rated the atmosphere lower because the building is showing its age, with visible moisture stains on the ceiling tiles from HVAC condensation and noticeable gaps in the column wraps. Despite these atmospheric issues, it remains a good place for an affordable theme park lunch.
If youre a fan of the superhero theme and dont mind potentially overlooking some cleanliness issues, the fun vibe and ample seating might make it worth a visit. However, be prepared for a potentially crowded experience and keep your expectations for pristine conditions in check.
Value (2.8 out of 10)
mentioned by 31% of the guests
While the overall value here might leave you scratching your head, a small number of customers (5 out of 37 remarks) did find some positives. They appreciated that prices could be reasonable, especially for an affordable theme park lunch, and even gave a nod to the pricing on the menu. So, a few folks found a decent deal amidst the theme park hustle.
However, the overwhelming sentiment, reflected in 31 negative remarks, points to significant concerns. Many felt the food was expensive, an absolute joke, and a rip off, with small portions that were not worth it. This aligns with the poor score of 2.8 and a customer satisfaction of only 13.5%, indicating that most found the value to be quite disappointing.
Value
37
Reviews
13%
Satisfaction
31
negative
1
neutral
5
positive
Rating distribution
What people like
- Reasonable theme park prices
What people don't like
- Overpriced food
- Not worth cost
- Small portions
Often praised
- affordable theme park lunchit's still a good place for an affordable theme park lunch
- menuLe menu est environ 16.99$ par personne pour un hamburger frites et milkshake.
- pricesMy experience at this restaurant was very positive. I ate here each day and found the prices to be reasonable. The burgers and chicken tenders meals were good.
- prices reasonablePrices are reasonable and not as high as the other spots
- pricingPricing was pretty good too
Frequently criticized
- priceI ordered a Beyond Burger, which is usually a safe bet, but they managed to mess it up. The patty was cold, and it only came with lettuce and tomato as toppings, making it an extremely plain burger for the price. To add to the frustration, we had to wait over 45 minutes.
- expensiveThis occurred during the first week of November, which by no means is a busy time of year, making me question what it would be like during peak seasons like Christmas. The food itself was average but extremely expensive. I would recommend the restaurant in the Jurassic Park area over this one; the food there was ten times better, and the crowds were significantly smaller.
- $100We were served four truly miserable burgers and three artificially tasting shakes. The total bill came to $100.
- Universal Credit card discountit wasn’t taking my Universal Credit card discount
- comboSpent $18.08 for a combo
- foodMy experience at this restaurant was that the food was pricey and the portions were small. Because of this, we ended up not eating here.
- food priceUpon arrival, the staff seemed uninterested in my presence, and I was directed to a table and told to order. The food was expensive with small portions. While the milkshakes were thick, my straw couldn't handle it.
- jokeabsolute joke
- moneyDon't waste money
- one fill on sodaThe burgers were great, but the chicken sandwich was disappointing as the chicken did not cover the bun. Additionally, the policy of one fill on soda is ridiculous.
If you're looking for good value, this might not be your best bet, as many found it overpriced for what you get. While a few found prices reasonable for a theme park, be prepared for potentially small portions and a hefty bill.
How are the prices at Captain America?
You’re looking at roughly 29 per person – reported by 101 diners. That puts it in the $21–$30 category. For an American Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average hovers around 29, it’s interesting to see that many guests actually spend less, often in the $11–$20 bracket. This suggests a nice mix of options, from more budget-friendly bites to some pricier dishes that pull the average up.
Here’s a quick look at what guests spend per person, based on the latest 101 reviews.
How this restaurant’s value stacks up against similar spots in Orlando.
For an American Restaurant, we think the pricing feels quite fair. It offers enough flexibility for different budgets, which is always a plus!
Customer Reviews: what people think about Captain America
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
3
Dry Chicken, Nice Staff
My experience at this restaurant was disappointing regarding the food. I would advise others to keep strolling as there is much better food available in the park. If you must eat here, I strongly suggest you don't order the grilled chicken sandwich; it was so dry that you'll need a gallon of water to get it down.
However, the staff was extremely nice and helpful, which was a positive aspect of the visit.
- staff9
- grilled chicken sandwich1
Price per Person
- $21–$30
Service Intent
- Quick Meal
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Poor Value and Slow Service
My experience at this restaurant was definitely not recommended. At $21, the burger and fries were poor value, with terrible quality for that price point. The service was also unexpectedly slow; it took 10 minutes just to place the order and another 25 minutes for the food to reach the table.
Lesson learned: If you want a quick meal, pack your lunch or check out other options.
- burger and fries2
- quality1
- service1
Price per Person
- $41–$50
Service Intent
- Family Dinner
Group Type
- Family
Group Size
- Small Group
Visit Type
- Dine-in
Meal Type
- Lunch
10
Exceptional Care for Allergies
My experience at this restaurant was exceptional, particularly regarding their handling of my daughter's severe allergies. Chief Heidi personally met with us to discuss the procedures, ingredients, and who would be serving her meal. When the meal was prepared, Heidi herself served it, reconfirming the ingredients.
This level of care and attention, reflecting over 28 years in the food business, made us feel incredibly secure. Heidi treated my daughter as if she were her own child. Thank you for such outstanding care.
- care10
- ingredients10
- serving her meal10
Price per Person
- $21–$30
Service Intent
- Casual Outing
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
9
Hot, Good Food and Clean Environment
My experience at this restaurant was overwhelmingly positive. I believe some people on here are just spoiled beyond belief. We all got different food, and it was all hot and cooked and good.
Furthermore, everything was clean. The atmosphere was rated a 5, and the service was also a 5. We had no wait time for our lunch, and the food quality was rated a 4.
We were a group of 3-4 people, and the price per person was between $20–30.
- food9
- cleanliness10
- atmosphere10
Service Intent
- Casual Outing
Visit Type
- Dine-in
3
Decent Food, Lacking Service, Pricey
My experience at this restaurant was a mixed bag. While the food was decent, the service was non-existent. Considering what we received, it felt pricey for the overall value.
- food6
- service2
- pricey3
What Captain America offers
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
- Coffee
Dining options
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Outdoor seating
- Dine-in
- Takeout
- Onsite services
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
FAQs
Is Captain America Diner accessible for guests with mobility needs?
Yes, Captain America ensures a comfortable visit for everyone. You will find a wheelchair accessible entrance, parking lot, seating, and restroom, making it easy for all guests to enjoy their dining experience.
What dining options are available at Captain America Diner, and is it suitable for families?
Captain America offers a full range of dining options including breakfast, lunch, and dinner, with comfortable seating. It’s also great for kids, providing a dedicated kids’ menu and high chairs for your little ones.
Are the prices at Captain America reasonable for the food quality?
Many customers find Captain America’s prices to be high for the portions and quality, reflected in a low Value score of 2.8. While some dishes are enjoyed, others are described as cold or mediocre.
What can I expect from the service at Captain America?
Service at Captain America scores 3.7, often characterized by long wait times and sometimes unhelpful staff. However, some guests have praised individual staff members for their friendliness and the convenience of mobile ordering.