Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Capriotti’s – Las Vegas
Capriotti's - Las Vegas
Photo from Capriotti’s
Capriotti's at a glance
Las Vegas Downtown Las Vegas
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 53 of the guests
#132 out of 192 places to eat in Las Vegas
#5 Sandwich Shop out of 15 in Las Vegas
Good
6.1 out of 10
Food
Service
Ambience
Value
320
Reviews
57.5%
Satisfaction
Often praised
- Delicious sandwiches
- Ample parking
Frequently criticized
- Poor value
- Inconsistent service
The restaurant, a popular Sandwich Shop in vibrant Las Vegas, specifically in the bustling Downtown Las Vegas neighborhood, is your go-to spot for a quick bite. Step inside Capriotti’s and you’ll immediately feel the casual, welcoming atmosphere.
Whether you’re grabbing lunch on the go or settling in for a relaxed dinner, you’ll find a menu packed with delicious options designed to satisfy your cravings. It’s a perfect stop for anyone exploring the city.
Overview: Introducting Capriotti's
Capriotti’s offers a mixed experience, with many patrons appreciating their distinctive sandwiches and the quality of their roasted turkey. The convenience of ample parking is often noted, contributing to an accessible visit.
However, the overall impression suggests some areas need attention. While some find the staff helpful, others report issues with waiting time and inconsistent service.
The perceived price for what you receive is a recurring concern, and cleanliness in certain areas occasionally detracts from the dining experience.
Good
6.1
out of 10
320
Reviews
57.5%
Satisfaction
125
negative
11
neutral
184
positive
Capriotti’s holds an overall score of 6.1, placing it in the average category, with customer satisfaction at a 57.5% mixed level. This indicates a noticeable split in diner experiences.
The restaurant garners a significant number of opinions, with 184 positive remarks against 125 negative ones, suggesting a clear divide in how patrons perceive their visits. Diving deeper, Food (6.6) and Ambience (6.6) both hover in the average range, with food being the most discussed aspect.
However, Service (5.8) dips slightly below average, and Value (3.9) stands out as a significant concern, falling into the poor category. This suggests that while the core product might be acceptable, the overall experience is often hampered by service inconsistencies and pricing perceptions.
What people like
- Delicious sandwiches
- Fresh roasted turkey
- Ample parking
What people don't like
- Poor value for money
- Inconsistent service quality
- Hygiene concerns
Capriotti’s presents a mixed bag, offering some genuinely appealing food items, particularly their signature sandwiches. If you prioritize a satisfying sandwich and convenient parking, it might be worth a visit.
However, be prepared for potential inconsistencies in service and a price point that many find challenging. With a recommendation score of 6.3, Capriotti’s isn’t a standout, but it’s not entirely dismissible either.
It’s a place to consider if you’re in the mood for specific menu items and are willing to overlook some operational rough edges. Manage your expectations regarding overall value and service consistency.
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Verdict: Our expert take on Capriotti's
Food (6.6 out of 10)
mentioned by 83% of the guests
It seems the food here is quite the mixed bag, with a solid 89 positive remarks out of 142 total, yet an overall score of 6.6 and customer satisfaction at 62.7%. Many rave about the amazing sandwiches, especially The Bobbie and Philly cheesesteak, praising their fresh ingredients and variety, including vegetarian options. However, not everyone is thrilled.
There are 45 negative comments pointing to a lack of flavor, concerns about sandwich size, quality of food declining, and incorrect orders. This suggests that while there are definite hits, the experience can be a bit inconsistent, landing the food in the average category.
Food
142
Reviews
62%
Satisfaction
45
negative
8
neutral
89
positive
Rating distribution
What people like
- Amazing sandwiches
- Signature Bobbie sandwich
- Fresh ingredients
What people don't like
- Inconsistent quality
- Lack of flavor
- Small portions
Often praised
- foodMy experience at this restaurant was largely positive, with excellent food, service, and atmosphere, all rated at a perfect 5 stars. However, a significant drawback was the lack of unsweetened tea options.
- sandwichesMy experience at this restaurant was fantastic, primarily due to their amazing sandwiches. They also roast their turkeys daily, which is a great touch.
- BobbieI love the whole roasted turkey, not the sliced deli meat. It's the best
- vegetarian optionsAnything with veggies is vegetarian, so they definitely got you.
- coleslawkeep the coleslaw on it, trust me it’s good
- frieswould only come here for the fries
- sandwichMy sandwich is always delicious there.
- Best Sandwich Everproduced the Best Sandwich Ever
- Bobbie and roasted turkeylove that Bobbie and roasted turkey
- CapastramiCapastrami is insanely delicious!
Frequently criticized
- meatthe meat was so old that I couldn't eat it
- sandwichesover 30 minutes for sandwiches. Crazy. it has now been 39 minutes, no sandwiches
- chicken sandwichoh surprise, onion everywhere on chicken sandwich
- foodNot really a fan of the food. It didn't have much flavor
- food qualityfood quality was not as expected
- sandwichProbably the worst sandwich I've ever had!
- $15 sandwichThe gloves were not changed between handling cash at the register and preparing my sandwich. Because of this, I tossed that $15 sandwich with no regrets.
- American wagyu cheesesteak sandwichhorribly made worst service ever
- Bobbythe Turkey in my Bobby was Cold and hard
- Capistrami sandwichI recently ordered the Capistrami sandwich, which I used to love for its generous amount of pastrami. However, for $12, the sandwich felt light and upon opening it, I found it had far more cole slaw than pastrami. It was nothing like they used to make.
If you're looking for a quick bite and are keen to try their signature sandwiches like The Bobbie, you might be pleasantly surprised. However, be aware that the food experience can be a bit of a gamble, with some finding it lacking in flavor or consistency.
Service (5.8 out of 10)
mentioned by 74% of the guests
Alright, lets talk service! Based on 116 customer remarks, it seems like a bit of a mixed bag, with 62 positive comments highlighting things like "friendly service, " "nice employees, " "welcoming smile, " and "on time" deliveries. The overall score for service sits at an average 5.8, suggesting theres a solid foundation with some shining moments, especially when the team is on point and making customers feel valued.
However, with 53 negative comments, there are definitely areas for improvement. Customers have reported issues with horrible attitude, long wait times, and staff being rude or disrespectful. The customer satisfaction rate is a mixed 53.4%, indicating that while some experiences are great, others leave a lot to be desired, particularly concerning staff demeanor and efficiency.
Service
116
Reviews
53%
Satisfaction
53
negative
1
neutral
62
positive
Rating distribution
What people like
- Friendly, helpful staff
- Welcoming smiles
- Orders on time
What people don't like
- Rude staff attitude
- Long wait times
- Disrespectful service
Often praised
- serviceMy experience at this restaurant has been consistently excellent, largely due to the outstanding service provided by Alex and Vickie. They are such a pleasure to deal with, making every visit enjoyable. I sometimes drive a little further from work specifically to come to this location and see them.
- staffThe staff of this location are friendly and helpful
- customer serviceOutstanding customer service since I walked throught the door
- employeesthe two employees handled it like pros!
- ladiesThe ladies... were ready and willing to get my order done
- AlexAlex ,Corporate trainer fulfilled every detail
- Alex and VickieAlex and Vickie have been such a pleasure to deal with
- Jesushelped by Jesus at the 1122 s Maryland pkwy location welcome me in and really friendly guy
- ServiceService:5
- WilliamWilliam is very nice
Frequently criticized
- waiting timeThe guy cooking the food was touching everything without changing his gloves, and even walked out to the dining area and pulled up his pants. It took about 20 minutes to get my sandwich, even with only two other people ahead of me. The food quality was not the main issue, but the overall experience was negatively impacted by the lack of attention to cleanliness and the extended waiting time.
- serviceservice has gone down so much
- disrespectfulHe was yelling at me and threw my sandwiches on the counter. This was beyond disrespectful. My coworkers and I will never come back after spending so much money.
- employeesThis location needs more employees 2 total is just not enough
- glovesgloves weren't changed between cash register and making the sandwich
- ServiceService:3
- attitudehorrible attitude
- attitude of the workersThe attitude of the workers was less than friendly
- cashiertold the cashier that I did not want onion
- counter personinteresting combination of sass/attitude/incompetence from the Red haired counter person
When the service is good, its really good, with friendly and efficient staff making your visit a pleasure. But be prepared for the possibility of encountering less-than-stellar attitudes or frustrating waits. If you catch them on a good day, youll be happy; otherwise, it might be a bit of a gamble.
Ambience (6.6 out of 10)
mentioned by 36% of the guests
Alright, let's talk about the vibe! This spot gets an average score of 6.6 for its ambience, with a mixed customer satisfaction of 65.1% across 43 comments. Many folks really appreciate the store cleanliness, pleasant atmosphere, and ample parking options.
Some even loved the mid-century feel and the convenience of the new location, noting the clean restrooms and even gender-neutral options. However, not all opinions were glowing. With 14 negative comments, some customers found the atmosphere unwelcoming, citing issues like dirty tables and overflowing garbage cans.
There were also concerns about filthy bathrooms and general hygiene issues, with some even mentioning the sun blasting through windows and dim lobby lights.
Ambience
43
Reviews
65%
Satisfaction
14
negative
1
neutral
28
positive
Rating distribution
What people like
- Store cleanliness
- Ample parking
- New location vibe
What people don't like
- Dirty restrooms
- Unwelcoming atmosphere
- Hygiene concerns
Often praised
- atmosphereMy experience at this restaurant was largely positive, with excellent food, service, and atmosphere, all rated at a perfect 5 stars. However, a significant drawback was the lack of unsweetened tea options.
- parkingMy experience at this newly opened restaurant, located right on Maryland and Charleston, was positive. The establishment offers plenty of parking and a drive-thru option. The staff was very helpful; she even provided me with samples of the soups since it was my first visit.
- parking spaceParking space:Plenty of parking
- placeIt was a complete waste of time and money. I initially gave 2 stars because the two female employees working were excellent and the place was clean, but this location clearly needs more staff as there were only two employees total. UPDATE (9-23-21): I called and they replaced my order with chicken instead of steak.
- AtmosphereAtmosphere:5
- Parking optionsParking options:Free parking lot
- Parking spaceParking space:Plenty of parking
- buildingbeautiful new building
- favorite locationthis is my favorite location
- gender-neutral restroomsone of the only gender neutral restrooms in the downtown area
Frequently criticized
- AtmosphereAtmosphere:1
- atmosphereAtmosphere:2
- bathroomwhen I ask about the bathroom.....he humility me
- bathroomsbathrooms where out of service
- garbage cangarbage can filled to the top
- hygienehis Mucus all over his nose and the upper lip
- hygiene issuesMy experience at this restaurant was concerning due to hygiene issues and slow service. The guy cooking the food was touching everything without changing his gloves, and even walked out to the dining area and pulled up his pants.
- lobby lightsThe lights in the lobby were off
- parking spaceSomewhat difficult to find parking
- restroomthe bathroom was filthy
If youre looking for a place with generally clean facilities and good parking, youll likely be pleased. But be aware that some experiences point to inconsistent cleanliness, especially in the restrooms, and a less-than-welcoming atmosphere for some.
Value (3.9 out of 10)
mentioned by 18% of the guests
Despite some mixed feelings, a handful of diners found the value to be quite decent. Some felt the price was reasonable, even calling it not bad at all for two combos, and appreciated the price per person range. A few even declared it well worth every dime for the quality, based on 5 positive remarks.
However, the overall sentiment leans heavily towards disappointment, with a low value score of 3.9 and customer satisfaction at a mere 26.3%. Many felt the price was too high, often citing higher price, smaller portion and calling it expensive for what they serve. Concerns about raised their prices & less meat and even issues with Vegas Nevada sales taxes contributed to 13 negative comments, leading some to feel it was a waste of time and money.
Value
19
Reviews
26%
Satisfaction
13
negative
1
neutral
5
positive
Rating distribution
What people like
- Worth every dime
- Reasonably priced
What people don't like
- High price, small portion
- Raised prices, less meat
- High taxes
Often praised
- priceThe Bobbie and the cheese steak subs were out of this world. Honestly, you won't go wrong eating here; it's well worth every dime you spend. The food received a perfect 5/5, and the service and atmosphere were also rated a 5/5.
- Price per personPrice per person:$10–20
- pricesreasonably priced
Frequently criticized
- priceexpensive for what they serve
- pricesRAISED THEIR PRICES & LESS MEAT!!!
- Vegas Nevada sales taxesVegas Nevada sales taxes for play 4.6% as let the current website says but yet I got charge 11.9%
- higher price, smaller portionadhering to the “higher price, smaller portion” ethos
- moneymoney i got from the atm at b of a just 15 minutes earlier, they told me the money was no good
- price of the foodthe dang price of the food
- priceyI ordered a hot melt sandwich, which was fresh and amazingly delicious. Although it was a little pricey, the quality made it excellent. The reviewer metadata also indicates that vegetarian options are plentiful, and the kid-friendliness was evident as my nephews easily customized their sandwiches.
- taxationif that is the wrong taxation than this place is robbing people
- waste of time and moneyit was a real waste of time and money
When it comes to value, this spot seems to be a gamble. While some find the food worth the cost, many feel the prices are too steep for what you get, especially with smaller portions. If you're very budget-conscious, you might want to consider other options, but if quality trumps cost for you, it *might* be worth a try.
How are the prices at Capriotti's?
On average, you’ll spend around $18 per person – from 53 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
Most diners find themselves in this $11–$20 range, showing prices cluster nicely around the average, offering a consistent experience.
Here’s a quick look at what guests spend per person, based on the latest 53 reviews.
See how this restaurant’s value stacks up against similar spots in Las Vegas.
For a Sandwich Shop in Las Vegas, we think the pricing feels quite fair. It’s a solid mid-range option that offers good value for a quick, quality bite.
Customer Reviews: what people think about Capriotti's
Visit Type
- Quick Meal
Service Type
- Dine-in
9
Great Sammy Spot with Delicious Options
My experience at this restaurant was fantastic! It's a great spot for sammies, offering everything you could ask for. The signature "Bobbi" sandwich, reminiscent of Thanksgiving, is a must-try.
The Philly cheesesteak and meatball sub are also great choices.
- sammy spot9
- everything you can ask for9
- signature "Bobbi" sandwich10
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
8
Good Philly Sandwich Experience
My first time eating here was pretty good. I love me a good Philly sandwich.
- Philly sandwich8
Price per Person
- $11–$20
Visit Type
- Regular Visit
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Noise Level
- Moderate
9
Great Vegetarian Options and Inclusive Restrooms
My experience at this restaurant was excellent, particularly for its vegetarian options. The Impossible cheese steak was incredibly good. Beyond the food, a significant aspect of my visits is the availability of one of the only gender-neutral restrooms in the downtown area, which is a great feature.
The food and service both received a perfect score of 5, and the atmosphere was also rated highly at 5. The noise level was moderate, making for a comfortable dining experience.
- vegetarian options9
- Impossible cheese steak10
- gender-neutral restrooms9
Visit Type
- Delivery
Service Type
- Delivery
10
Exceptional Service from Miss Tiffany!
My experience at this restaurant was wonderful, largely due to the exceptional service provided by Miss Tiffany. She is incredibly nice and greets everyone with a smile. The place is also very clean.
Miss Tiffany works at an incredible pace, moving "24 miles a minute" to get orders ready without slowing down, and she does it all with a smile. William is also very nice. God bless them both.
- service10
- place9
- speed10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
2
Incredibly Slow Service
My experience at this restaurant was defined by extremely slow service. In my opinion, it was slow, slow, slow. We waited over 30 minutes just for sandwiches, which felt crazy.
To update, it has now been 39 minutes, and we still have no sandwiches.
- waiting time1
- sandwiches1
What Capriotti's offers
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Vegetarian options
- Quick bite
Dining options
- Catering
- Brunch
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What dining options are available at Capriotti's Sandwich Shop in Las Vegas?
At Capriotti’s, you’ll find a wide array of dining options to fit your schedule. You can enjoy brunch, lunch, or dinner, with convenient counter service. They also offer catering for your events and delicious desserts to finish your meal.
Does Capriotti's in Downtown Las Vegas offer vegetarian choices and convenient service?
Yes, you’ll be pleased to know that Capriotti’s provides excellent vegetarian options. For your convenience, they offer no-contact delivery, curbside pickup, takeout, and traditional dine-in services, ensuring you can enjoy your meal however you prefer.
How does Capriotti's rate overall?
Capriotti’s holds an average overall score of 6.1. While **Food** (6.6) and **Ambience** (6.6) are rated as average, **Service** (5.8) is slightly below average, and **Value** (3.9) is considered poor.
What are the highlights of Capriotti's menu?
Customers frequently praise the **sandwiches**, especially the **Bobbie** and **Capastrami**, noting the quality of the fresh **roasted turkey**. Many also appreciate the availability of **vegetarian options**.
What are common concerns at Capriotti's?
Diners often report issues with **waiting time** and inconsistent staff attitudes. The **price** is a frequent point of contention, with many feeling it offers poor **value** for the portion sizes received.