Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Burger King – Las Vegas
Burger King - Las Vegas
Photo from Burger King
Burger King at a glance
Las Vegas Summerlin
- 🍽️ Restaurant
$$
Price per Person $11–$20
mentioned by 75 of the guests
#182 out of 192 places to eat in Las Vegas
#31 Restaurant out of 31 in Las Vegas
Poor
3.8 out of 10
Food
Service
Ambience
Value
382
Reviews
28.5%
Satisfaction
Often praised
- Cleanliness
- Kid-friendly
Frequently criticized
- Poor service
- Pricing issues
The restaurant Burger King in Las Vegas’s Summerlin neighborhood offers you a reliable spot for a quick bite with a casual atmosphere. You’ll find it conveniently located at 10880 W Charleston Blvd, ready to serve your cravings.
Whether you’re looking for a speedy drive-through experience or a relaxed dine-in, this location has you covered with its diverse offerings and service options.
Overview: Introducting Burger King
Burger King often provides a clean and pleasant atmosphere, with many appreciating the cleanliness and kid-friendly spaces. While some find the food nicely cooked, particularly items like the Impossible Whopper, others report issues with consistency.
However, the experience can be inconsistent, especially concerning service, where customers sometimes encounter inexperienced staff or long waits. Value is generally seen as fair, though some note rising prices and occasional overcharging.
Poor
3.8
out of 10
382
Reviews
28.5%
Satisfaction
244
negative
29
neutral
109
positive
Looking at the overall picture, Burger King registers a Restaurant Score of 3.8, placing it in the poor category. This aligns with a Customer Satisfaction rate of 28.5%, also indicating significant room for improvement.
These figures are drawn from 382 customer observations, with 109 positive remarks against 244 negative ones, suggesting a generally challenging experience for many. Digging deeper, Service (3.1) appears to be the primary concern, being the most frequently discussed topic and scoring poorly.
While Food (4.5) fares slightly better, landing in the average range, it still leaves customers wanting more. On a brighter note, Ambience (5.3) is considered average, and Value (3.9) is perceived as poor, despite some positive comments on pricing.
What people like
- Clean Ambience
- Kid-Friendly Spaces
- Specific Food Items
What people don't like
- Poor Service
- Value/Pricing Issues
- Unpleasant Ambience
With a Recommendation Score of 4, Burger King presents a mixed bag. While you might find a clean environment and some specific food items to enjoy, be prepared for potential frustrations.
It’s a place that could satisfy a quick craving but isn’t consistently reliable. If you prioritize a smooth experience and consistent quality, you might find this location disappointing.
However, for those seeking convenience and specific menu favorites, it could be worth a visit, provided you manage expectations regarding service and overall value.
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Verdict: Our expert take on Burger King
Food (4.5 out of 10)
mentioned by 71% of the guests
When it comes to the food, there's a bit of a mixed bag, with an average 4.5 score but a poor 35.1% customer satisfaction. Many of the 47 positive comments praise the delicious Impossible burgers, the classic Whopper, and the surprisingly fresh fries. Some even rave about the tasty chicken sandwiches and delightful onion rings, suggesting that when they get it right, the food truly hits the spot.
However, the 70 negative pieces of feedback highlight significant concerns. Frequent complaints include cold food, dry buns, and sloppy preparation, with some mentioning quality issues and items like mozzarella sticks being far from appealing. It seems consistency is a major hurdle, as many experiences fall short of expectations.
Food
134
Reviews
35%
Satisfaction
70
negative
17
neutral
47
positive
Rating distribution
What people like
- Impossible burgers shine
- Whopper is loved
- Fries are fresh
What people don't like
- Food often cold
- Quality issues abound
- Sloppy preparation common
Often praised
- foodMy experience at this restaurant was disappointing due to the service. While the place was clean and the food good, the attitude of Jason was unacceptable. I would rather eat at McDonald's than return due to his behavior.
- FoodFood was nicely cooked and delicious.
- burgersAlways makes my burgers the way I want them
- chickenthe chicken is always cooked well
- onion ringsOnion rings and fries are good
- Burger KingIt did all the things a Burger King should for me.
- Cheesy totsCheesy tots are love!
- French friesThe fries came out freshly made, super!
- Impossible Whoppermy Impossible Whopper was excellent and unimprovable
- Impossible Whopper orderMy experience at this restaurant was absolutely amazing! They killed my specific Impossible Whopper order, which is very rare. It was so good that I had to leave a review and share a picture of my bitten-into Impossible Whopper to show how perfectly they prepared it.
Frequently criticized
- foodMy experience at this restaurant was service-oriented, a stark contrast to the terrible service, cold food, and 20-minute wait time I experienced at the one by my house at Craig & Jones. The McDonald's at Lone Mountain/Decatur offered the same poor service.
- friesWhile the play area was clean and neat, which was the main reason for my visit for my granddaughter, the food quality was mediocre at best. The fries were lukewarm, and my impossible burger arrived with a squished bun and wilted lettuce. My granddaughter's chicken nugget kids meal was also served with lukewarm fries and no toy, and was missing the requested sauce.
- lettuceI was kinda disappointed because even though there was a sign on the door indicating they did not have lettuce, I believe they should at least offer a discount for it, since you are not getting the whole whopper. My experience was marked by this lack of a key ingredient and the perceived unfairness in pricing for an incomplete meal.
- mozzarella sticksThey were nothing like normal mozzarella sticks. When I initially opened the box, they looked a little off, but when I tried to pull them apart, I knew something was terribly wrong. Sorry to say this because I love some mozzarella sticks, but I would not recommend eating them from here!
- saucesMy experience at this restaurant was incredibly disappointing due to the laziest workers I've encountered. The food quality was poor; there were no sauces on the burger, the buns were drier than Popeyes biscuits, and the meat was cold. The staff seemed to just stand around and do nothing, which is unacceptable when they have one job.
- chicken sandwicheschicken sandwiches we ordered were as dry as the proverbial bone
- impossible burgerimpossible burger which came with a squished bun
- meatused a microwave to head the meat, no grill or flame.
- Large Whopper w/cheese Mealgave me a Whopper with ONLY Cheese
- Oreo shakeGot a Oreo "shake" today I think they water it down
If youre considering a visit, be prepared for a gamble on the food quality. While theres potential for a delicious Impossible burger or a satisfying Whopper, the high chance of cold or poorly prepared items means it might disappoint more often than not. Its a place to try if youre feeling lucky, but don't set your expectations too high.
Service (3.1 out of 10)
mentioned by 88% of the guests
When it comes to service, there are definitely some bright spots! Many customers praised the 40 positive experiences, highlighting friendly staff, quick service, and amazing customer service. It seems some team members, including managers, really go the extra mile to ensure a pleasant experience, even helping with order corrections and showing a calm and friendly demeanor.
However, the overall picture for service is quite challenging, with a score of just 3.1 (poor) and customer satisfaction at a low 20.5% (poor), based on 195 total opinions. A significant 149 negative comments point to issues like unpleasant staff, slow service, and rude employees. Long wait times and problems with order accuracy or kiosk-only ordering also frequently frustrated customers.
Service
195
Reviews
20%
Satisfaction
149
negative
6
neutral
40
positive
Rating distribution
What people like
- Friendly, quick staff
- Amazing customer service
- Managers resolve issues
What people don't like
- Unpleasant, rude staff
- Slow service, long waits
- Poor order accuracy
Often praised
- staffMy experience at this restaurant was wonderful, especially for families with kids. The staff are friendly, and it's the best place for families that have kids. Their playplace is cool.
- serviceThe service was great. We had issues with a valid coupon that wasn’t working properly and the MOD helped us figure out what was wrong so we could order our food. He was great!
- customer servicemost employees are from very good customer service
- Burger King near Fort Apache, and Tropicanaabsolutely delightful both in service
- Town Center’s locationGo to Town Center’s location, at least they get it right
- conveniently closeConveniently close to Red Rock casino.
- cookthe cook made my burger right away
- countergo to the counter and order
- demeanorThe management and staff worked professionally and politely to correct my order. I appreciate their clam and friendly demeanor, which ensured my experience today was a pleasant one. Thank you!
- experiencemy experience today was great
Frequently criticized
- staffInstead, they should take the order at the window and proceed. It seems like the place is run by inexperienced staff, and frankly, it's a great deal for me as I will never return and will opt for healthier options elsewhere.
- serviceMy experience at this Burger King was the worst service I have ever had. The entire staff needs to be replaced.
- orderI waited at the drive-thru with no one answering. When I drove up to the window, they refused to take my order and told me to back up due to issues. If a business has operational problems, they should manage them internally and not direct customers to back up.
- customer serviceNo way to resolve...terrible customer service.
- managertold the manager said prices changed that day- sorry.
- employeesemployees look so happy to be at work.. not personable at all
- kioskMy experience was challenging because an elderly person I was with did not know how to use the kiosk. The staff stated they could only take orders on the kiosk, which was a significant hurdle.
- attitudeWhat was your experience at the restaurant? It was very, very sad to be received with an ugly attitude, but the food was better than the service.
- drive thruDrive thru had me pay then go around front to wait
- waiting timewaited there and waited there and waited there
If you're lucky, you might encounter some genuinely friendly staff, but be prepared for a potentially frustrating experience with slow service and unhelpful attitudes. It seems like a gamble, so you might want to consider other options if service is a top priority for you.
Ambience (5.3 out of 10)
mentioned by 28% of the guests
When it comes to ambience, this spot offers a bit of a mixed bag, with a score of 5.3 and customer satisfaction at 50%. Many guests, based on 18 positive observations, appreciate the overall `cleanliness` and `kid-friendliness` of the `play area`, often highlighting the `great location` for a positive experience. However, there are some noticeable downsides from 15 negative observations.
Visitors have encountered issues with `dirty tables` and `closed dining areas`. A recurring concern is the `smell` – specifically `burned old oil` or other unpleasant odors, which can detract from the `atmosphere`. There are also mentions of `playground` access issues.
Ambience
36
Reviews
50%
Satisfaction
15
negative
3
neutral
18
positive
Rating distribution
What people like
- Clean play areas
- Great location
- Kid-friendly atmosphere
What people don't like
- Unpleasant odors
- Dirty tables
- Playground access issues
Often praised
- locationthat's the best location and is very convenient
- cleanlinessMy experience at this Burger King has been consistently positive. The restaurant is ALWAYS clean, the staff are super friendly and patient, and the food is always fresh. I've never encountered stale or cold food from this location.
- placeplace was notably clean
- atmospherethe atmosphere was very pleasant
- dining roommy dinning room was clean as a whistle
- experiencethis was a lovely experience that soothed me
- indoor playgroundindoor playground for the kiddos
- kid-friendlinessmaking it very kid-friendly
- nice areaIt's a Burger King in a nice area of town.
- play areathe play area was clean and neat
Frequently criticized
- atmosphere' We left. What unpleasant staff and atmosphere. Happy New Year!
- dining areaMy experience was that the dining area was closed with no signage. I went through the drive-thru, hoping it was open.
- burned old oilthe place smells burned old oil
- cleanlinessIt has to be ... Very clean
- machinesThe machines are kind of wonky
- mess of liquidthere was a mess of liquid on the floor
- playgroundasked if my niece and nephew could play on the play ground
- playground closing timeYou guys have always said the playground closed at 8:00 Pm mind you it was 7 upon arrival!
- signageclosed with no signage
- smellsmell of pot in the morning time
If you're looking for a clean, kid-friendly spot with a good location, especially for the play area, it might be worth a visit. However, be prepared for potentially inconsistent cleanliness in the dining area and possible unpleasant smells that could impact your experience.
Value (3.9 out of 10)
mentioned by 15% of the guests
When it comes to value, a few customers found some bright spots. Some appreciated the overall price and felt it offered convenience and value, especially when a two for one purchase deal was available. Out of 17 customer remarks, 4 were positive, suggesting that for some, the cost was reasonable.
However, the general sentiment paints a different picture, with a customer satisfaction of just 23.5%, which is quite poor. The overall score for value also sits at a poor 3.9. Many felt overcharged, citing issues with rising Prices, unexpected cash only policies, and even false advertising regarding deals.
A significant 10 negative comments highlight these concerns.
Value
17
Reviews
23%
Satisfaction
10
negative
3
neutral
4
positive
Rating distribution
What people like
- Good for price
- Two for one deal
What people don't like
- Overcharged often
- False advertising
- Cash only policy
Often praised
- pricegood for the price
- convenience and valueit's about the convenience and value
- two for one purchase dealThey had a two for one purchase deal going that day.
Frequently criticized
- PricesPrices are way up now also
- Whopper priceMenu says Whopper is $ 3.79 under dollar deals. I was charged $4.00
- cash onlyThe sign clearly stated no credit cards, cash only.
- changeThey don't have change...
- chargecharge me correctly
- discountshould at least give you a discount
- false advertisingwhy they are being sued for false advertising
- moneyI seriously wasted my money
- overchargedOver charged me on order
- sides of sauceI was overcharged on my order, and it was slow to fix. To add to the inconvenience, there was no beef product available, yet the staff still wanted to charge even more for sides of sauce. It was an unbelievably bad experience.
If you're looking for a great deal, you might want to proceed with caution here. While some find the convenience and occasional deals appealing, the widespread issues with pricing, overcharging, and unexpected policies mean you could end up feeling disappointed.
How are the prices at Burger King?
You’re looking at roughly $13 per person – reported by 75 diners. That puts it in the $11–$20 category. For a Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most prices cluster around this average, with the majority of diners spending between $1 and $20, showing a focus on more affordable options.
Here’s a quick look at what guests spend per person, based on the latest 75 reviews.
How this restaurant’s value stacks up against similar spots in Las Vegas.
Overall, we think the pricing here feels quite fair for a Restaurant, especially given the range of options available. Its a good spot if youre looking for value without breaking the bank.
Customer Reviews: what people think about Burger King
Service Intent
- Quick Meal
2
Burger bun hard, missing sides
My experience at the restaurant was disappointing. I had to eat my SpongeBob burger without the bottom bun because it was hard as a rock. Additionally, I was shorted 2 cheesy tots.
- SpongeBob burger2
- bottom bun1
- cheesy tots2
Service Intent
- Quick Meal
Visit Type
- Takeout
Wait Time
- Long (31+ min.)
2
Burger King Drive-Thru Service Nightmare
My experience at this Burger King was incredibly frustrating. The drive-thru process was a mess; I was asked to pay and then wait at the front for 10 minutes. When I went inside to inquire, the cook quickly made my burger, but the staff member assembling orders repeatedly skipped over my Whopper Jr. It wasn't until I asked about the delay that she, with an attitude, asked someone else to finish my order.
The customer service here is terrible.
- cook8
- drive thru2
- wait1
- lady getting orders1
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Hygiene Concerns and Missing Bacon
My experience at this restaurant was disappointing due to significant hygiene issues and an incomplete order. The place was packed with people waiting, yet no one greeted us upon entry. I observed a staff member handling food who repeatedly touched her hair and face without washing her hands, even using her shirt to wipe her nose.
This is unacceptable, especially when handling unwrapped food. The bacon burger I ordered arrived without bacon. I will be warning others to avoid this location due to the potential food safety hazard posed by that specific associate.
I hope I don't get sick.
- crowded place5
- staff hygiene1
- food handling1
- bacon burger2
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Dinner
9
Delicious Brisket Burger Before Closing
I came just before closing on a Sunday night. The staff was friendly, and the brisket burger was delicious and really hit the spot.
- staff9
- brisket burger10
Service Intent
- Quick Meal
Visit Type
- Takeout
6
Drive-thru mix-up with burgers
I used the drive-thru and unfortunately, they accidentally gave me two triple cheeseburgers instead of the two doubles I ordered. This was a mix-up with my order.
- two triple cheeseburgers5
- two doubles5
- drive-thru3
What Burger King offers
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Drive-through
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
What dining options and amenities can you expect at Burger King in Summerlin, Las Vegas?
This Burger King offers you breakfast, lunch, dinner, and dessert with counter service and seating. You’ll also find amenities like a restroom and free Wi-Fi, making it a convenient stop for a quick meal or a comfortable break in Las Vegas.
What convenient service and accessibility features does this Burger King in Las Vegas offer?
This Burger King offers convenient service options including drive-through, no-contact delivery, takeout, curbside pickup, dine-in, and delivery. It’s fully accessible with wheelchair accessible entrance, parking, seating, and restrooms, and you’ll usually find plenty of free parking.
How does Burger King generally perform according to customer feedback?
Burger King has an overall Restaurant Score of 3.8 and a Customer Satisfaction of 28.5%, indicating a generally poor experience. Service (3.1) is a major concern, while Food (4.5) and Ambience (5.3) are considered average, and Value (3.9) is also poor.
What are the positive aspects customers frequently mention about Burger King?
Customers often appreciate the restaurant’s cleanliness and its kid-friendly atmosphere, especially locations with indoor playgrounds. Specific food items like the Impossible Whopper and Cheesy tots also receive positive remarks.
What are the main areas where Burger King falls short for customers?
Key areas of dissatisfaction include inconsistent service, with reports of inexperienced staff and long waits. Many also express concerns over rising prices and occasional overcharging, alongside issues with the general ambience like unpleasant smells or closed dining areas.