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oChef » Bill’s Place – San Francisco
Bill's Place - San Francisco
Photo from Bill’s Place
Bill's Place at a glance
San Francisco Seacliff
- 🍔 Hamburger-Restaurant
$$
Price per Person $21–$30
mentioned by 78 of the guests
#748 out of 2403 places to eat in San Francisco
#6 Hamburger-Restaurant out of 37 in San Francisco
Good
7.9 out of 10
Food
Service
Ambience
Value
425
Reviews
81.2%
Satisfaction
Often praised
- Fast service
- Classic diner food
- Affordable dining
Frequently criticized
- Poor cleanliness
- Ordering problems
- Limited parking
The restaurant Bill’s Place in San Francisco’s charming Seacliff neighborhood offers a classic Hamburger Restaurant experience. You’ll discover a truly historic and cozy atmosphere, perfect for a quick bite or a relaxed meal.
This beloved spot has been serving up delicious fare, making it a local favorite for generations. Whether you’re craving breakfast, brunch, or a satisfying dessert, you’ll find something to enjoy here.
Overview: Introducting Bill's Place
Bill’s Place offers a classic diner experience where the burgers and milkshakes often hit the spot, making for a satisfying meal. Many guests appreciate the attentive service and the friendly staff who work hard to ensure a pleasant visit.
It’s a place that evokes a sense of nostalgia for many. However, some visits to Bill’s Place can be a mixed bag.
Concerns about the general cleanliness, described as filth, and issues with online orders have been noted. These aspects can detract from an otherwise enjoyable, old-school dining atmosphere.
Good
7.9
out of 10
425
Reviews
81.2%
Satisfaction
62
negative
18
neutral
345
positive
Bill’s Place generally leaves a good impression, reflected in its solid restaurant score of 7.9. Customer satisfaction also stands strong at 81.2%, indicating that most diners walk away pleased.
This positive sentiment is drawn from over 400 customer remarks, with 345 expressing approval against 62 voicing concerns. Digging deeper, the Service shines brightly with an (8.4), often highlighted for its speed and friendliness.
The Food also performs well at (8.0), particularly for its classic offerings. While the Ambience scores a respectable (7.1), the Value (6.4) is more moderate, suggesting some find the pricing a bit high for the overall experience.
What people like
- Excellent, fast service
- Classic burgers and shakes
- Affordable menu options
What people don't like
- Cleanliness concerns
- Online order issues
- Parking difficulties
With a strong recommendation score of 8, Bill’s Place is certainly worth considering for its classic American diner fare. It delivers on its promise of satisfying comfort food and efficient service, making it a reliable choice for many.
If you appreciate a no-frills, old-school vibe and prioritize good burgers and quick service over pristine surroundings, this spot could be a great fit. However, be mindful of potential ordering quirks and parking challenges.
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Verdict: Our expert take on Bill's Place
Food (8 out of 10)
mentioned by 95% of the guests
When it comes to the food, this place generally hits the spot, boasting a good score of 8 and a solid 82.8% customer satisfaction. With 197 positive comments out of 238, many rave about the delicious burgers, milkshakes, fresh cut fries, and crispy onion rings. Guests frequently highlight the quality ingredients, variety, and overall fantastic taste, making it a go-to for classic American comfort food.
However, not every bite is perfect, with 26 negative remarks noted. Some found the burgers flavorless or overcooked, while specific items like the Patty Melt and veggie burger received criticism for being bland or greasy. There were also mentions of soggy fries and occasional inconsistencies in food quality, suggesting some dishes might not always live up to expectations.
Food
238
Reviews
82%
Satisfaction
26
negative
15
neutral
197
positive
Rating distribution
What people like
- Delicious burgers
- Excellent milkshakes
- Fresh ingredients
What people don't like
- Bland burgers
- Soggy fries
- Poor veggie option
Often praised
- foodThe food is served quickly and just as good as I remembered
- burgersThe burgers are among the best and most honest you will find
- burgerIf you’re looking for a great burger and great service but don’t care how dirty, filthy, and unkept the joint is, look no further. I’m giving Bill’s three stars but have no plans to go back.
- friesBurgers, fries, hotdogs and extra-thick milkshakes all went down a storm!
- onion ringsWhile they offer an extensive burger menu, I consistently gravitate towards the Bill's No. 1 with onion rings.
- milkshakesthe real star on the menu are the milkshakes, thick and large
- FoodFood:5
- 49er burgerthe 49er burger which were both great tasting
- French friesThe French fries are made fresh and are the best I’ve had.
- baconcooked their bacon just the way I like it, extra crispy
Frequently criticized
- foodThe food which is usually very good, was terrible because the cook didn’t care today.
- friesadvertises the burger comes with fries, IT DOESN’T
- Bill's burgerThe Bill's burger was very ordinary; too cooked, little taste
- Colait had a taste of detergent
- Patty Meltthe Patty Melt: a small burger between two of the greasiest slices of rye bread
- burgerpossibly the worst burger I have ever eaten
- burgersBills is an SF staple, no doubt. However, it saddens me how flavorless their burgers are these days. Multiple times in the last year or so, my burger had zero salt on it.
- chicken sandwichAlmost $20 for a chicken sandwich only after tax and tip!
- food qualityfood quality has significantly declined
- grillThis is usually a great neighborhood spot, but my experience tonight was disappointing. I walked in at 7: 50 PM, only to find that they had already closed the grill. I had tried calling at 7: 40 PM with no answer.
If you're in the mood for a classic American diner experience with top-notch burgers and thick, delicious milkshakes, this spot is definitely worth a try. While some specific items might be a miss, sticking to their acclaimed specialties should ensure a satisfying meal.
Service (8.4 out of 10)
mentioned by 68% of the guests
When it comes to service, this place truly shines! With a solid score of 8.4 and customer satisfaction at a fantastic 85.3%, its clear guests are generally thrilled. Out of 95 comments, a whopping 81 were positive, frequently praising the friendly staff, attentive service, quick service, and excellent customer service, making for a great experience.
However, its not entirely without its quirks. A smaller number of 12 comments pointed to some issues, particularly around online orders and difficulties with the phone when trying to call in. A few experiences mentioned waiting time and that the service could sometimes be hit or miss, suggesting there's a little room for improvement in consistency.
Service
95
Reviews
85%
Satisfaction
12
negative
2
neutral
81
positive
Rating distribution
What people like
- Friendly, attentive staff
- Quick, efficient service
- Personalized customer care
What people don't like
- Online ordering issues
- Inconsistent service quality
- Phone communication problems
Often praised
- serviceEveryone raved about how much they enjoyed the food, with the burgers, fries, hotdogs, and extra-thick milkshakes all being a huge hit. The prices were more than reasonable, and the service was extremely fast. We couldn't fault the experience and are incredibly grateful to the owners of this family-run business for such a memorable meal.
- staffThey use good quality eggs with golden yolks. So happy I was able to enjoy the quietness of being one of the first in this morning, looking forward to another visit in the morning when I can enjoy the space alone as the staff ritually do each day. Thank you for breakfast this morning 💛💛💛💛💛
- ServiceService:5
- customer serviceAmazing customer service, you feel like home!
- folksThese folks work so incredibly hard too
- peoplethe people were great
- waiterOur waiter, Wally, couldn't have been more lovely and accommodating
- AriAri, the grill cook, was a machine
- Call in your ordersCall in your orders, don’t do it online at all
- Daniel and WallyDaniel and Wally took care of everyone
Frequently criticized
- serviceThe service was slightly lacking
- closing timeWe made our way to the place only to find out that it was closed 1 hour before closing time.
- male cookterrible experience with the male cook. He was angry and throwing things around.
- online menuThe online menu advertises the burger comes with fries, IT DOESN’T
- online ordersI specifically requested no tomato and grilled onions on the 49er burger, but they mistakenly applied these instructions to the other burger instead. A significant point of frustration was discovering that they don’t receive any online orders, despite the availability of online ordering through Beyond Menu on Google. When I went to pick up my order, I was informed that online orders are only received by the boss, not the actual restaurant, which raises the question of why the option is provided.
- order on their website/appHowever, the service is hit or miss. I was told that I shouldn’t order on their website/app because they don’t get those orders and to “talk to the owner” about having my order accepted, but not actually at the restaurant. This made the ordering process frustrating.
- orderssay you’re no longer taking orders
- phoneTried calling at 740 with no answer
- side of the ordermessed up the side of the order
- waiting timetook almost 20 mins to make a burger
Overall, if you value a friendly and attentive dining experience, this spot is definitely worth checking out. While there might be occasional hiccups with online ordering or phone communication, the overwhelmingly positive feedback on the staff and service suggests you're in for a good time.
Ambience (7.1 out of 10)
mentioned by 52% of the guests
When it comes to the vibe, this spot generally hits the mark, with a 7.1 score and 74.3% customer satisfaction, both landing in the good range. Many of the 55 positive remarks highlight its charm as a neighborhood spot with a classic vibe and an old school feel. Guests often enjoy the back patio and the overall relaxing atmosphere that makes it a comfortable place to hang out.
However, not everyone is charmed, as 18 negative comments point to some significant issues. Concerns about filth, dirty walls, and a floor caked in grease suggest a serious need for a renovation. Some even noted a damaged front door and questioned if the place itself would pass a city inspection due to cleanliness.
Ambience
74
Reviews
74%
Satisfaction
18
negative
1
neutral
55
positive
Rating distribution
What people like
- Classic diner vibe
- Relaxing back patio
- Local neighborhood spot
What people don't like
- Needs deep clean
- Filthy kitchen, floor
- Damaged front door
Often praised
- atmosphereservice and atmosphere were both rated a perfect 5/5
- AtmosphereAtmosphere:5
- ambianceI particularly enjoyed the tuna sandwich 🥪, which was excellently made. The service was very friendly, and the ambiance of the place was excellent. This wasn't my first visit, and I can definitely see myself continuing to come back here.
- back patioThe bacon on the burger was so good that I even ordered some to go! The service was great, and I appreciated the nice quiet back patio. I will definitely be back.
- locationI appreciated the friendly staff who clearly know how to do their job. The restaurant is also conveniently close by.
- American hamburger jointsI appreciate down-to-earth places, and this restaurant reminds me of what American hamburger joints used to be. The young man greeting people was cool as heck.
- BillsGreat place, great neighbourhood icon
- White House China" My experience was like stepping back into a 1950s diner, complete with Haagen-Dazs ice cream milkshakes, sundaes, old-fashioned burgers, rings, and fries. The memorabilia on the walls is a significant draw and worth the trip alone, featuring pieces of White House China from over 25 administrations, including George Washington. While the food received a rating of 3, the service and atmosphere were both rated a perfect 5, making for a memorable visit.
- accessEasy access to Golden Gate Bridge
- backyardTheir backyard is lovely
Frequently criticized
- parkingNO PARKING anywhere near the restaurant
- Niners losthated that niners lost ruined my meal
- atmosphereAtmosphere:1
- city inspectionThe front door was damaged on the outside due to a break in the night before but the inside of the door looked like it was painted the day of founding back in 1959. Sorry but I don’t think this place would pass a city inspection in its current condition. Oh, and while having lunch around 1pm, I noticed plenty of open seating.
- exhaust systemThe exhaust system was old and not working well
- filthcouldn’t believe the filth
- floorfloor caked in grease
- food scattered on floorI’m giving Bill’s three stars but have no plans to go back. I couldn’t believe the filth and food scattered on the floor. The ice cream display was so dirty that you could barely tell what flavor you were ordering.
- front doorThe ice cream display was so dirty that you could barely tell what flavor you were ordering. The front door was damaged on the outside due to a break in the night before but the inside of the door looked like it was painted the day of founding back in 1959. Sorry but I don’t think this place would pass a city inspection in its current condition.
- ice cream displayI couldn’t believe the filth and food scattered on the floor. The ice cream display was so dirty that you could barely tell what flavor you were ordering. The front door was damaged on the outside due to a break in the night before but the inside of the door looked like it was painted the day of founding back in 1959.
If you appreciate a classic, laid-back atmosphere and dont mind a bit of a worn-in feel, youll likely enjoy the charm here. However, be prepared that some areas might be in serious need of a deep clean and renovation, which could detract from your experience.
Value (6.4 out of 10)
mentioned by 16% of the guests
When it comes to value, this spot seems to offer a bit of a mixed bag, with a score of 6.4 (average) and customer satisfaction sitting at 66.7% (mixed). Many guests, making up 12 out of 18 comments, found the prices to be quite reasonable, often mentioning value for money and an affordable menu. They felt the food was well priced for what you get.
However, 6 other opinions suggest that prices can be a sticking point. Some found it expensive or simply high, feeling that certain items weren't quite worth the amount. It seems some dishes might stretch your wallet more than others, with some finding the cost of a burger w/ fries particularly steep.
Value
18
Reviews
66%
Satisfaction
6
negative
0
neutral
12
positive
Rating distribution
What people like
- Reasonable prices
- Good value
- Affordable menu
What people don't like
- Expensive prices
- High cost
- Not worth it
Often praised
- priceThey serve good ol’fashioned food for relatively inexpensive prices. The burger was solid, especially for the price, and the onion rings were actually my favorite part. For $22 after tax and tip, I received a cheeseburger, onion rings, and a coke, which is pretty well priced by non-fast food standards (honestly cheaper than Shake Shack).
- pricesMy experience at this old school institution in the heart of the Richmond was a pleasant one. They serve good ol’fashioned food for relatively inexpensive prices. The burger was solid, especially for the price, and the onion rings were actually my favorite part.
- PricesPrices were more than reasonable
- affordabilityMy experience at this restaurant was that of a great classic American diner. The food is good and affordable. The fact that it's been around for so long is testament to its quality.
- affordableaffordable pricing
- affordable menuNo frills affordable menu
- value for moneyyou get what you pay for
- well pricedEverything was fresh and well priced
Frequently criticized
- pricesprices are high!!! Almost $20 for a chicken sandwich
- priceOnly downer is the price. Burger fries and beer plus tip will run you over $30
- burger w/ friesorder a burger w/ fries it’ll run you 20+
If you're looking for a place where you generally get what you pay for, this spot could be a decent option, especially if you stick to the more affordable menu items. However, be mindful that some dishes might feel a bit expensive, so choose wisely to avoid disappointment.
How are the prices at Bill's Place?
On average, you’ll spend around 22 per person – from 78 guests. That puts the restaurant in the $21–$30 category. For a Hamburger Restaurant, that’s mid-range, maybe slightly above.
Looking at what people actually spend, most diners are in the $11–$20 and $21–$30 brackets, showing a clear focus on mid-range pricing rather than a wide spread of cheap and premium options.
Here’s a quick look at what guests spend per person, based on the latest 78 reviews.
See how this restaurant’s value for money stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a quality hamburger experience in San Francisco. Its a solid choice if youre looking for good value in the mid-range.
Customer Reviews: what people think about Bill's Place
Price per Person
- $21–$30
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Immediate (0–5 min.)
9
Great Breakfast, Friendly Service
I had breakfast here this morning and it was a very good experience. The customer service was friendly, and the food was very good. The prices were also good.
I will be back.
- customer service9
- food9
- prices8
Price per Person
- $11–$20
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
9
Delicious Burger and Great Vibe!
My experience at this restaurant was fantastic! I ordered the bbq burger and opted for the turkey patty, which was absolutely delicious. For a side, I shared the curly fries with a friend, and the portion size was perfect for two.
Everything tasted fresh, and the prices were very reasonable. I also appreciated that they serve Pepsi products, which is my preference. The restaurant has a really good classic vibe.
- bbq burger9
- turkey patty9
- curly fries8
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
9
Quality Burgers and Onion Rings, No Wait!
My experience at this restaurant was fantastic! On a Saturday night in San Francisco, I was pleasantly surprised to find no wait. The quality food was made by quality people, making for a great dinner.
The atmosphere was also a highlight, rated 5/5.
- onion rings9
- quality food10
- quality people10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
9
Great Burger Spot!
My experience at this restaurant was great. I visit for lunch quite often. The bacon cheeseburger they serve is bomb!
- bacon cheeseburger10
Price per Person
- $11–$20
Visit Type
- Tourist Experience
Group Type
- Friends
Group Size
- Large Group
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
10
Bill's Place: Pure Comfort Food Bliss
Bill's Place, home of the Hamburger, truly saved us after the Dead & Company shows last weekend. The bacon cheeseburgers were exceptional: thick, juicy patties sizzled on the griddle, piled high with crispy bacon, gooey cheese, and a soft bun that soaked up every last drop of flavor. It was pure late-night bliss.
The hand-spun milkshakes were equally impressive – rich, velvety, and so good they felt illegal. One sip felt like hitting the reset button after hours of dancing. The service was next level; the staff made us feel like regulars with warm smiles, quick service, and genuine good vibes, turning a great meal into an unforgettable night.
If you're in San Francisco and crave real-deal comfort food with heart, Bill's Place is a must-visit.
- bacon cheeseburgers10
- hand-spun milkshakes10
- service10
What Bill's Place offers
Accessibility
- Wheelchair accessible restroom
- Wheelchair accessible seating
Crowd
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Bar onsite
Offerings
- Alcohol
- Wine
- Coffee
- Beer
- Quick bite
Dining options
- Breakfast
- Brunch
- Dessert
- Table service
- Seating
Service Options
- Outdoor seating
- Onsite services
- Delivery
- Dine-in
Parking
- Free street parking
- Paid street parking
Atmosphere
- Historic
- Cozy
FAQs
What accessibility and parking options are available at Bill's Place?
At Bill’s Place, you’ll find convenient accessibility features including a wheelchair accessible restroom and seating. For parking, you can choose between free street parking and paid street parking options nearby, making your visit hassle-free.
What kind of dining experience and atmosphere can you expect at Bill's Place?
Bill’s Place offers a historic and cozy atmosphere, perfect for various dining options. You can enjoy breakfast, brunch, or dessert with comfortable seating and table service. They also provide outdoor seating, delivery, and dine-in services to suit your preferences.
How is Bill's Place rated overall?
Bill’s Place holds a restaurant score of 7.9, with customer satisfaction at 81.2%. Its Service (8.4) and Food (8.0) are highly regarded, while Ambience (7.1) and Value (6.4) are more moderate.
What are the standout items at Bill's Place?
Customers frequently praise the classic burgers, fries, and especially the extra-thick milkshakes. The fast and friendly service is also a consistent highlight.
Are there any common issues to be aware of at Bill's Place?
Some patrons have noted concerns regarding the general cleanliness and the state of the premises. There have also been reports of difficulties with online orders not being received correctly.