Highlights
- Great coffee
oChef » McDonald’s – San Diego
McDonald's - San Diego
Photo from McDonald’s
McDonald's at a glance
San Diego Oak Park
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 32 of the guests
#727 out of 755 places to eat in San Diego
#17 Fast-Food-Restaurant out of 18 in San Diego
Poor
3.9 out of 10
Food
Service
Ambience
Value
191
Reviews
29.8%
Satisfaction
Often praised
- Staff Dedication
- Breakfast Quality
Frequently criticized
- Service Speed
- Pricing Issues
The restaurant McDonald’s in San Diego’s vibrant Oak Park neighborhood is your go-to Fast Food Restaurant for a quick and satisfying experience. You’ll find it’s a convenient spot whether you’re grabbing a quick bite or looking for late-night food.
Many visitors highlight the great coffee, making it a perfect stop to fuel your day or evening. This casual spot offers a welcoming atmosphere for everyone.
Overview: Introducting McDonald's
McDonald’s offers a mixed experience, with many customers appreciating the dedication of its staff, often highlighting individuals like Jeanette and Manager Genesis for their helpfulness. While some find the atmosphere enjoyable, others note issues with cleanliness.
When it comes to the food, there’s a clear fondness for certain items, particularly the breakfast menu and the classic fries when they’re fresh. However, the overall value proposition is a frequent point of contention, with many feeling that pricing and extra charges detract from the experience.
Poor
3.9
out of 10
191
Reviews
29.8%
Satisfaction
130
negative
4
neutral
57
positive
McDonald’s holds an overall Restaurant Score of 3.9, placing it in the average category, reflecting a balanced but not outstanding performance. This score is derived from 191 customer opinions, with 57 positive and 130 negative remarks.
Customer Satisfaction stands at a poor 29.8%, indicating that a significant portion of patrons leave feeling disappointed. Looking closer, Service (4.1) and Food (4.0) are rated as average, suggesting some consistency but also room for improvement.
However, Ambience (3.2) falls into the poor range, and Value (2.3) is notably low, indicating significant concerns about pricing and additional costs. The divergence between the average overall score and the poor customer satisfaction highlights a gap in meeting customer expectations.
What people like
- Dedicated Staff
- Breakfast Favorites
- Fresh Fries
What people don't like
- Slow Service
- Unexpected Charges
- Unkempt Facilities
Considering the mixed feedback, McDonald’s presents a situation where specific strengths are often overshadowed by notable weaknesses. While you might find a friendly face and enjoy a reliable breakfast or fresh fries, be prepared for potential frustrations.
With a Recommendation Score of 3.9, it suggests that while it might serve its purpose for a quick bite, it’s not consistently delivering a satisfying experience. If speed and value are your top priorities, you might find yourself disappointed, but for specific menu items, it could still be a convenient stop.
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Verdict: Our expert take on McDonald's
Food (4 out of 10)
mentioned by 68% of the guests
When it comes to the food here, its a bit of a mixed bag, with an overall score of an average 4. Despite a rather low customer satisfaction of 30.3%, some diners found joy in their meals. With 20 positive opinions out of 66 total, many appreciated the consistent quality of their breakfast items.
The coffee received love for its taste, and when served hot and crispy, the fries were a definite hit. Dont forget the delightful Vanilla Ice cream cone! However, the food experience often fell short for many, explaining the low satisfaction.
With 44 negative opinions, common complaints revolved around inconsistent food quality, with many receiving cold food or soggy fries. More concerning issues included finding a hair in meal and bland items lacking flavor, indicating significant room for improvement.
Food
66
Reviews
30%
Satisfaction
44
negative
2
neutral
20
positive
Rating distribution
What people like
- Consistent breakfast quality
- Delicious coffee
- Hot, crispy fries
What people don't like
- Inconsistent food quality
- Cold or old food
- Hair in food
Often praised
- foodMy food was cooked and presented very good
- friestheir fries when they're served correctly. Hot salty crispy.
- Coke a colaMy experience at the restaurant was great! I really enjoyed the best tasting Coke a cola. The Vanilla Ice cream cone was also very good and creamy ?
- Egg McMuffinI go with the old school Egg McMuffin
- Hi-C Orangefinally able to get Hi-C Orange here again
- Vanilla Ice cream coneVanilla Ice cream cone is also very good and creamy
- bacon egg cheese biscuitor bacon egg cheese biscuit
- blueberry muffinThey do have a phenomenal blueberry muffin
- breakfastMy experience at this restaurant has consistently been my preferred place for breakfast. I always opt for a deluxe breakfast, but I request no sausage.
- coffeeLove love love their coffee with a ridiculous amount of sugar and creamers
Frequently criticized
- foodAnd the food :/ not the famous fries their are old not even hot...
- friesI placed a mobile order and arrived before the fries were ready. The worker grabbed a pack of small fries that looked old and put them in a medium container, which appeared very empty. When I asked for fresh fries, she seemed annoyed.
- chicken nuggetsthey had no flavor what so ever!!
- Big MacBig Mac has more bread than beef
- Dr. Pepperit was dr pepper which i hate
- FoodFood:1
- McDonald's foodI do not like McDonald's food
- allergiesI’m allergic to most of the ingredients
- bone in my meatI got a little bone in my meat
- burgerfinding a long piece of hair in my burger
If youre considering dining here, be aware that the food quality can be inconsistent. While some items are praised, theres a notable chance you might encounter issues like cold or bland dishes. It might be worth trying for specific favorites, but temper your expectations.
Service (4.1 out of 10)
mentioned by 79% of the guests
Based on 93 customer observations, the service here presents a bit of a mixed picture. While the overall score sits at an average 4.1, many customers have highlighted excellent customer service and attentive staff, often praising the quick and accurate order speed. With 32 positive remarks, patrons appreciate the friendly employees and efficient transactions, making for a good customer experience.
However, with a poor 34.4% customer satisfaction, there's definitely room for improvement. A significant 61 negative comments point to issues like excessive waiting time, generally slow service, and instances of rude staff or receiving the wrong food. It seems consistency in service quality is a major concern for many visitors.
Service
93
Reviews
34%
Satisfaction
61
negative
0
neutral
32
positive
Rating distribution
What people like
- Friendly, helpful staff
- Quick, accurate orders
- Good customer experience
What people don't like
- Slow service, long waits
- Rude, unfriendly staff
- Incorrect orders
Often praised
- employeesYou can tell the employees really care
- serviceExcellent perfect service! Couldn’t have asked for more perfect service
- staffstaff clarified questions about order
- customer serviceReally good customer service there
- orderWhile some nearby McDonald's have scammer employees trying to charge exorbitant prices for sauce, these employees seemed nice and genuinely apologetic, stating the rule was dumb and they wished they were allowed to give condiments. My order was correct, with no issues besides the stingy owner.
- JeanetteJeanette is amazing thank you for helping me order
- Manager Genesismorning-shift Manager, Genesis, was very efficient and accommodating
- McDonald's in SDLiterally best McDonald’s in SD
- attitudehad a really good attitude
- crewMy food was cooked and presented very good. I want to give special thanks to the highly professional manager, Genesis, and her crew for their excellent service.
Frequently criticized
- servicethe service was incredibly slow
- orderMy experience at this restaurant was extremely negative due to a significant service failure. They gave my order to a different customer and then attempted to give me the same chicken sandwich that the other person had touched. This is horrible service.
- customer serviceI didn't even eat it and tossed it away. The customer service sucked; people were rude, and they took a very long time. I won't be going back and haven't eaten McDonald's since.
- managervery pregnant and is the manager never greeted me
- general managerdoesn't know what she is doing
- staffThe prices were significantly higher than usual, and there were additional charges for every extra. The staff were also notably slow and kind of rude. Overall, it was a sad spot, and I will be skipping it next time.
- staff memberI was trying to use a deal through the app, but something wasn't right with my order. When I asked the staff member to read it back, she was rude. The manager was then called, and he was also rude and didn't resolve the problem.
- waiting timeExpect to wait at least 20 minutes.
- workerworker came and grabbed (with his hands) fries from there and ate them
- ServiceService:1
If youre lucky, you might encounter friendly, efficient staff and quick service. However, be prepared for potentially long waits, order errors, or less-than-stellar interactions, as customer satisfaction is quite low. Its a bit of a gamble on the service front.
Ambience (3.2 out of 10)
mentioned by 25% of the guests
When it comes to the vibe, there are a few bright spots! Customers enjoyed the location and found the overall atmosphere enjoyable, with some even praising the COVID practices as off the hook good. However, with a low customer satisfaction of just 19%, its clear these positive remarks are few and far between, based on 4 positive comments out of 21 total observations.
Unfortunately, the ambience generally leaves a lot to be desired, reflected in a poor score of 3.2. Many found the place unsanitary, citing dirty tables, dirty floors, and especially problematic bathrooms. It also seems to get quite crowded, contributing to a feeling that its a sad spot for many, with 15 negative comments highlighting these issues.
Ambience
21
Reviews
19%
Satisfaction
15
negative
2
neutral
4
positive
Rating distribution
What people like
- Good location
- Excellent COVID practices
What people don't like
- Unsanitary conditions
- Dirty bathrooms
- Too crowded
Often praised
- locationthis is a really good location
- COVID practicescovid practices were off the hook good
- atmosphereatmosphere was enjoyable
Frequently criticized
- AtmosphereAtmosphere:1
- atmosphereatmosphere:1
- bathroomsthe bathrooms are dirty and stinky
- crowdedToo crowded most of the time
- dirty floorsinside floors, outside parking lot, and the bathrooms are dirty
- handicapped stallthe "Handicapped Stall" (I'm disabled) Was Locked From the Inside!
- maskgag his mask completely off
- parking lotoutside parking lot, and the bathrooms are dirty and stinky
- playgroundsStop using them for your staff meetings
- sad spotits a sad spot
If a clean, comfortable environment is high on your list, you might want to manage your expectations or look elsewhere. While the location has potential, the current state of cleanliness and crowding could definitely disappoint.
Value (2.3 out of 10)
mentioned by 17% of the guests
While the overall value score sits at a poor 2.3, its quite interesting to see customer satisfaction rated as an excellent 9.1! Out of 11 total opinions, there was one positive mention, with a customer finding the place affordable. This suggests that while some might find a good deal, its not the general sentiment.
However, the overwhelming majority, with 10 negative remarks, points to significant concerns about the cost. Many felt it was a waste of money due to high prices, especially with drink prices and charges for every extra adding up, making the overall value feel quite poor.
Value
11
Reviews
9%
Satisfaction
10
negative
0
neutral
1
positive
Rating distribution
What people like
What people don't like
- High prices
- Extra charges
- No refunds
Often praised
- affordableaffordable too!
Frequently criticized
- app dealmy deal wasnt working
- charges for every extraMy experience at this particular Mackey Dee's location was quite disappointing. The prices were significantly higher than usual, and there were additional charges for every extra. The staff were also notably slow and kind of rude.
- dipping sauceseven the dipping sauces
- drink priceI have eaten breakfast and lunch here, and it's just not the same anymore. Additionally, due to COVID, they don't offer drink refills; you have to pay the regular price for each one.
- forks and spoonscharging for forks and spoons
- ownerTheir owner makes them charge for even one condiment
- pricesPrices are way more then regular
- re-orderI had to re-order again the same thing via app and the app charged me again
- refundThey Refused to Give Me a Refund on the Food I Never Touched
- waste of moneycomplete waste of my money
So, if youre considering a visit, be prepared for potentially high costs, as the value score is a poor 2.3. While customer satisfaction is an excellent 9.1, suggesting other aspects might shine, your wallet might feel the pinch with extra charges and steep prices. It might be worth it for the experience, but dont expect a budget-friendly outing.
How are the prices at McDonald's?
On average, you’ll spend around $14 per person – from 32 guests. That puts the restaurant in the $11–$20 category. For a Fast Food Restaurant, that’s mid-range, maybe slightly above.
Most diners tend to spend in the $1–$20 range, showing prices cluster around the average with plenty of budget-friendly options available.
Here’s a quick look at what guests spend per person, based on the latest 32 reviews.
See how this restaurant’s value stacks up against similar spots in San Diego.
For a Fast Food Restaurant, we think the pricing feels fair. It offers a good balance, not being the absolute cheapest but providing reasonable value for quick and tasty bites.
Customer Reviews: what people think about McDonald's
Service Intent
- Quick Meal
Visit Type
- Dine-in
1
Order Wrong, Allergic Reaction Risk
My experience at this restaurant was concerning. While the service was initially good, they made a critical error with my order. I requested a McChicken sandwich, but was instead given a cheeseburger.
This was particularly alarming as I have allergies to many of its ingredients. I informed the staff about my allergies, and the potential severity of the situation was clear. Due to this significant mistake and the associated health risk, I will NOT be returning.
- service7
- order1
- cheeseburger1
- allergies1
Price per Person
- $61–$70
Service Intent
- Casual Outing
Group Type
- Family
Group Size
- Small Group
Visit Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
Noise Level
- Moderate
6
Mixed Experience with Manager Issues
My experience at this restaurant was a mix. I generally enjoy the food here after shopping, and it was rated a 5 out of 5. However, the service was problematic.
The manager, possibly named Vince or Vance, was observed giving away free food to Walmart employees. He was also overheard discussing a romantic relationship with a Walmart employee while I was dining with my uncle. This behavior made the manager seem rude, impacting the overall atmosphere, which was rated a 1 out of 5.
- food10
- service2
- atmosphere1
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Type
- Family
Visit Type
- Takeout
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
1
Shocking Service, Double Charged, No Refund
On August 2nd, 2025, I ordered online via the McDonald's app and came for pickup. I showed my order number to the girl at the front, but she informed me it wasn't the correct number and I needed to hit 'I am here. ' The option was no longer visible in the app.
The staff member then ignored me and my child, who started crying after a long wait. I had to re-order the same items, resulting in being charged twice. Despite reporting this to McDonald's care and them contacting the store for a refund, three weeks later, I've received neither contact nor a refund.
This experience was bad and unfair, as they seemed indifferent and acted as if customers were a bother. I will not return and advise others against it, especially if they have children, as the staff showed no care.
- order number2
- staff member1
- re-order2
Service Intent
- Quick Meal
2
Hair in burger, low expectations met
My experience at this McDonald's, located within a Walmart, was unfortunately marked by finding a long piece of hair in my burger. Given the location, my expectations were already low, and this experience confirmed them.
- long piece of hair1
- burger2
Visit Type
- Dine-in
1
Worst customer service, rude GM
My experience at this restaurant was marred by the worst customer service I have ever encountered. The general manager was rude and appeared to lack competence in her role.
- customer service1
- general manager1
What McDonald's offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Wi-Fi
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
- Onsite services
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
FAQs
What accessibility features does McDonald's in Oak Park offer?
At McDonald’s in Oak Park, you’ll find comprehensive accessibility features to ensure a comfortable visit. This location provides a wheelchair accessible entrance, parking lot, seating, and restroom, making it easy for everyone to enjoy their meal. You can dine in with ease.
Are there options for families with children at McDonald's in San Diego?
Absolutely! McDonald’s in San Diego is family-friendly, offering a dedicated kids’ menu with delicious options. For your convenience, high chairs are also available, ensuring a comfortable dining experience for even the youngest guests. It’s a great spot for a casual family meal.
What is the overall customer verdict for McDonald's?
McDonald’s has an overall Restaurant Score of 3.9, indicating an average experience. While Service (4.1) and Food (4.0) are rated similarly, Ambience (3.2) and especially Value (2.3) receive lower marks, contributing to a poor customer satisfaction of 29.8%.
What aspects do customers generally praise at McDonald's?
Customers often highlight the dedication of the staff, with specific employees receiving praise for their helpfulness. Many also appreciate the quality of breakfast items like the Egg McMuffin and coffee, as well as the fries when they are served hot and crispy.
What are the most common complaints from McDonald's patrons?
Frequent complaints include slow service and long waiting times. Many customers express frustration over unexpected charges for condiments and utensils, as well as generally higher prices. Cleanliness issues in bathrooms and parking lots are also commonly mentioned.